My only complaint is not with this facility, but with Uhaul's website, and check -in systems. The website is clunky, and is so driven by the marketing department that it's annoying. The at home check in won't work for me over ios, or a variety of pc browsers. It says the format for my zip code is incorrect- really! Then at the store the check- in procedure is really long because se your employees are using a very slow site as well. The phone app they use, wouldn't work in the parking lot, so that's useless. It's time for some IT investment.
Michael M.Moving Truck Rental in Aurora, IL at U-Haul Moving & Storage of Aurora
1282 N Lake St
Aurora,
IL
60506
(Next to Mercy Hospital)
(Next to Mercy Hospital)
Services at this Location:
Contact Us
1282 N Lake StAurora, IL 60506
(Next to Mercy Hospital)
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Aurora, IL 60506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Agent on duty was very professional
sheldon U.- Rating:
- 5.0
Thank you
Michael E.- Rating:
- 5.0
Everything went well ,great employees at this location and they was very helpful to me thanks
Adriane J.- Rating:
- 5.0
Bob was very thorough in the hooking up of trailor and answered all my questions
CHRISTOPHER O.- Rating:
- 3.0
If you charge me for a full tank of gas after I put the gas I used back in the truck plus a 1/4 tank, don't put me on hold for up to 20 minutes in the call center when I called the local store. Also, clean the cup holders.
JOSEPH M.- Rating:
- 2.0
Try not to rent vehicles out with nails in the tires, and the low tire light illuminated when the customer picks up.
Thomas C.- Rating:
- 5.0
i was recommended the incorrect size truck, now need to make another 5 hour trip.
TERI R.- Rating:
- 5.0
I can't think of anything - the place is easier to get to, easy to maneuver, with plenty of space to get around once the trailer is hooked up to your tow vehicle, and the service was excellent.
sheryl G.- Rating:
- 5.0
I had a excellent experience with U-Haul the customer service was great the vehicle was in tops condition when i got it & when i brought it back as well.
Leandrew E.- Rating:
- 3.0
Don't speak about politics to customers
Ivan A.- Rating:
- 5.0
Nothing
Octavio F.- Rating:
- 5.0
The gal that took care of me on pickup opened the store a few minutes early when she saw me standing outside and was VERY helpful and courteous. The gentlemen that took my drop off was very good as well, it was fast and a very pleasant experience returning my trailer.
Mark H.- Rating:
- 5.0
The rep. At the desk was super nice and helpful. Got me in and out in less than 5 minutes. Will definitely rent from this location again!!
Colin P.- Rating:
- 5.0
The staff at this location are always professional. I have been there many times to rent your products. The crew that has been there for past two years are great.
Barry P.- Rating:
- 5.0
Staff are the highlight of this facility. They are helpful, knowledgeable, and maintain a professional demeanor.
James S.- Rating:
- 1.0
Improve on: Better customer service. The Owner/employee seemed lazy, incompetent. Couldn't translate my online check in, did not explain charges correctly. Would NEVER go here again. Waited 20 minutes after walking in the door to get a hello. Bad bad bad customer service.
DANA S.- Rating:
- 2.0
Sales person/ service representative don't know what they are doing and the company doesn't seem to care
Julio C.- Rating:
- 3.0
The gas meter was wrong and i told the employee and he did nothing. Also when we got the keys to the vehicle the employee did not clean up the ice and snow on the windshield and we had nothing to clean it with.
Jacqueline D.- Rating:
- 4.0
The lady & man that were there when we returned the truck were very friendly & helpful.
Richard F.- Rating:
- 4.0
When picking up from a different location then when I paid, please make sure the moving blankets are on the truck before the truck is picked up.
Rickie H.- Rating:
- 5.0
thank you so much!
Jody B.- Rating:
- 5.0
The guys were professional and knowledgeable. Got in and got out.
Gregory H.- Rating:
- 2.0
Location is good. Other than the location, service and readiness for my pick up was sub par. Shortage of labor was very obvious. Thanks..
Wayne S.- Rating:
- 5.0
All's good; since I did the online check-in I was in/out quickly.
Lawrence D.