Customer Reviews for U-Haul Moving & Storage of Aurora

Customer did not leave a comment.

Need more employees on staff thank you

Customer did not leave a comment.

Nothing. Your customer service from start to finish was excellent. Both ppl that I had interaction with were very respectful and understanding.

The process of online pickup took over 30 minutes to accept my id. That needs to approve especially since weather at that time was cold

Very nice helpful staff!

Customer did not leave a comment.

Great service!

Staff was friendly and worked together to answer my questions. It’s was a good experience.

I was glad the store was open in the midst of this virus lockdown

It was great service And smile all employees I'm very satisfied

La Puerta del Lado de Chofer Necesitaba Nuevo Empaque Por Que Era Muy Ruidoso y Molesto El Ruido Que Generaba El Viento Por La Ventana al Ir Manejando..

Customer did not leave a comment.

This was a very stressful time in my life and the gentleman that assisted me with my rental was great. He was patient, answered all of my questions, and reassured me that uhaul would always be available to help if I should need services in the future. I’d also like to express my genuine appreciation for uhaul continuing to help by remaining open during the covid-19 quarantine. Thank you so much for a smooth, outstanding experience.

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Customer did not leave a comment.

Customer did not leave a comment.

The vehicle is clean no doubt but need over all services. Or better still get a new one because it was not sounding good during motion

I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.

When you tell a customer you are going to check someone else in who pulled in two vehicles behind and 5 minutes after because you “want to get out of there and go home too” that’s not acceptable. I don’t care that the other employee can’t unhitch trailers. You help the customer who’s next. She was busy on the phone. I rent 20-30 trucks a year. Not any more from Uhaul.

Customer did not leave a comment.

Cynthia Alvarez was amazing! She made my rental experience pleasant and was extremely friendly and helpful. I will definitely rent through this location in my final move.

The staff was friendly and helpful and answered my questions on the trailer...

The team at this location was fantastic. Bob was knowledgeable and friendly and even let me know all about options for installing a trailer hitch and bike rack on my personal vehicle. I would totally recommend this location to anyone that needs to rent a moving van.

LaKesha was extremely helpful in the appointment process. Very knowledgeable when hooking up the trailer as well. When my bill didn’t show the credit I had, she went back in, fixed it, and had me on my way quickly...extremely professional and helpful. :)

Customer did not leave a comment.

Customer did not leave a comment.

Nice and easy to pickup the trailer, the staff is very helpful and friendly.

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Staff is always very helpful and friendly!

Customer did not leave a comment.

Good job you all

Customer did not leave a comment.

Everything was ready to go, on time and in good condition. They also provided good advice to better match my needs and the equipment to use. Excellent in all regards. This was my third use of this location.

Customer did not leave a comment.

Bob was very kind and informative. Store is clean and equipment is taken care of.

I will never use Uhaul again. I booked my reservation a month in advance the week of my move I was called 5 times to be told there are no one way trucks and that my pick up location would have to be changed now im paying for extra miles and fuel. 8 hrs before my move I get a phone call saying there in no truck avab. at all until 3 pm when my reservation was for 8 am I had a moving coming at 830 and they get paid by the hour . finally I had to call every uhaul location myself the day of my move 1 hr before we were supposed to start moving to find a truck. which we did . once again it would not be a one way I would have to drop off and pick up at the same location. after calling Uhaul several times to bounced around to diffrent people no one would help. I finally get the manager at the original branch that my reservation was originally booked she was rude and unwilling to discount due to there screw up . this move has cost me several hundred dollars extra due to there poor customer service and horrible scheduling . basically I was told know matter how far in advance you make a reservation they do not schedule the equipment till 24 hrs before your pick up which is ridiculous what is the point of the reservation then. SO THANK YOU U-HAUL FOR ADDED MORE STRESS AND FINANCIAL STRAIN ON THIS MOVE ....NEVER AGAIN !!!!!

Good customer service! My additional recommendation would be to ask if you can remove the Mileage Charge as they so many charges already!

Customer did not leave a comment.

Service was wonderful. Everything was explained in advance and taken care of right when I returned. The truck was in excellent shape. No issues at all.

Customer did not leave a comment.

Hire more associates, there was only one associate at this location and about 20 people he was trying to take care of. Finally another associate arrived just as I was leaving.

More AM help...

Customer did not leave a comment.

The employees were wonderful for the circumstances. Very understaffed leaving one employee to check in, check out and inspect every vehicle as they should. Waited in line with several others for 30 minutes+. People began to get irritable, even two customers verbally arguing in front of the rest of the line that waited a long time. Other locations have several staff members availability to help. Putting all that work load on one individual makes for unsafe conditions trying to move quick. BOTH of the gentleman working Saturday and Sunday morning alone deserve a raise for being team players this weekend.

It was a great trailer. It tracked so well I hardly could tell it was back there.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

This worked out very good for me. The trailer pulled really well, no sway, the young man at the counter was very good and courteous. I could not ask for anything better.

Keep a better status of available storage units available. We called ahead and was informed there was a 5x10x10 available on the bottom floor. When we arrived the only one that size available was on the third floor. We ended up getting a 6x10x10 for $40 more a month so we could have a unit on ground level.

EXCELLENT & professional service! Full service facility versus the other "side business / amateur facilities"

Customer did not leave a comment.

Great service from Bob and their team

Great location. Very friendly and professional. This site gets it done

Nothing everything was perfect friendly staff and very professional and knowledgeable

Customer did not leave a comment.

Nice folks there Will return

Keep doing what you er doing - good job

Get more help in the store. I had a reservation scheduled pick up for 8 am. When I walked in there was already two people waiting and no employee to be found for 10 minutes. Come to find out he was busy on the lot with another customer, but the three people in line then became 5 people on line waiting for one employee to check them all in. It took 25 minutes to check in and get Keys. Check out Room another 10 minutes when all I needed to do was hand over keys.

Customer did not leave a comment.

Customer did not leave a comment.

I fell like a vip Client there. Thank you

When arriving to the store the associate Ms. Horn was very helpful by explaining the process and the policy. Then the amazing associate helped us pick out the right parts needed for the truck to hook up the trailer. The experience was enjoyable. The day we retuned the trailer was another amazing experience. Bob helped us with unloading and gave us a lesson on the electric hook up and how to check for a safe trailer attachment. I appreciate the Aurora location off North lake st.

Excellent location.

Customer did not leave a comment.

Customer did not leave a comment.

It would be great if you offered partial day rentals. I only needed the trailer for 3 hours.

Truck was not ready at the time of pick up. Took me 30 minutes just to get it out of the iced parking spot it was in after I had to go search for it.

Customer did not leave a comment.

Customer did not leave a comment.

It was great.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Have more help available, it was only 1 young lady handling the issuing out the rental truck, and she did a excellent job

Customer did not leave a comment.

Customer did not leave a comment.

Nice experience

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Nothing it was excellent

LaKeisha and Bob were extraordinary professional and went above and beyond what was necessary of them!

Keep doing what your doing.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Your employee, David was one of the best salesman that I have ever encountered. He answered all of my questions, was very attentive, and extremely customer oriented. I hope that you can keep him, as he appears to be a young man with a bright future. I hired sales people all of my life as a sales director of big ticket items. I would have hired David on the first meeting.

Customer did not leave a comment.

Customer did not leave a comment.

Employees were very friendly and helpful, equipment worked perfectly. and at a great price.

Customer did not leave a comment.

We had an issue where an employee brought an incorrect truck then the one I was assigned to on the contract. This incorrect truck was then used for my move and brought back to the store where the truck was and I was unable to check it back in manually due to being in the wrong truck. Bob Hasty was able to resolve the issue by deducing the situation as we went through the steps that transpired to cause the error. Bob corrected the contract and is now accurate thanks to him!

Great Experience

Customer did not leave a comment.

I reserved a truck with a one way drop off because I was hauling 200 miles. When I arrived they told me that they did not have that vehicle for a one way drop off and that someone from Uhaul should have contacted me the night before (I was not contacted). I had no choice but to rent a round trip vehicle which was $300 more expensive. Although I know it was not the fault of the local dealer I am very displeased with the customer service of Uhaul.

Customer did not leave a comment.

Very helpful and efficient customer service.

Customer did not leave a comment.

Some technical issues on picking up truck, but quickly worked to resolve and went extra checking back in.

Great customer service at the location in Aurora IL on lake street.

Took too long with there services in people on what they needed done

Very helpful.

Needs work to find front desk it was a little sloppy

Everyone there are GREAT!!!! 10🌟

Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.

There are no elevators for the upper floors, and the parking space near the move in door is very limited.

I was happy whith this company ,If I had to do it again I would use u-haul again.

This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle

There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.

No problems