Only gripe I have is the 10’ truck is speed limited. Can only do 75 mph. I understand that in order to be traveling at a safe speed the limiter was placed. Where it becomes unsafe is passing slower traffic on the interstate. Timing has to be perfect but having an extra 5 would allow a smooth lane change and passing speed.
ROMAN SCustomer Reviews for U-Haul Moving & Storage of Aurora
(Next to Mercy Hospital, North of Cermak Fresh Market (grocery store)
Services at this Location:
Contact Us
1282 N Lake StAurora, IL 60506
(Next to Mercy Hospital, North of Cermak Fresh Market (grocery store)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Dealt with Bob. It was a great experience, very polite, friendly and knowledgeable. I would surely go back there for my rental needs.
EDWARD S- Rating:
- 5.0
Customer did not leave a comment.
Randal B- Rating:
- 4.0
Customer did not leave a comment.
THEODORE B- Rating:
- 5.0
Service and equipment was excellent!
MARK C- Rating:
- 5.0
The whole experience exceeded my expectations. The manager who helped me when I checked in was great. With his help I changed my rental to a 2 day rental which was the best decision ever with some challenges we encountered with my move process. Returning the truck was a very smooth process and the team member that helped me was also fantastic and made the process smooth and easy. I would recommend this location for sure!
LAURIE A- Rating:
- 3.0
N/A
Melvin G- Rating:
- 2.0
Customer did not leave a comment.
GAYLE D- Rating:
- 5.0
Customer did not leave a comment.
JERRY G- Rating:
- 5.0
Customer Service was excellent.
THOMAS B- Rating:
- 5.0
Every time I rent from this location I hope Bob is present. He always makes the process as smooth as possible and all questions are always answered. Much appreciated!
HENRY S- Rating:
- 4.0
Price was a little bit higher than expected but overall wonderful experience. Thank you
Noushin P- Rating:
- 5.0
Very helpful employees, needed one way, they did not have one at that time set me up with a pick up at 320 w. Galena Shell station, that was the worst part of this, only one employee there, waited 20 minutes with no help at all (was taking care of customers the whole time), gave up went back to 1282 N Lake St to set up a different day and cancel the reservation that I could not do online (website issues) and low and behold someone turned in a one way truck that I was able to get, employee took care of EVERTHING, I will always choose this location. the 320 w. Galena location should be dropped as a UHAUL location, read some of the reviews for that location and I wish I would have before wasting all that time.
JOHN K- Rating:
- 5.0
Customer did not leave a comment.
VICKI M- Rating:
- 5.0
Customer did not leave a comment.
Jeremy H- Rating:
- 4.0
All the movers were exceptional and experienced, I would highly recommend this mode of moving. Please let your 800 # know that you have customers waiting up to one hour or longer. That was the worst part of my experience. I never spoke
Brenda S- Rating:
- 5.0
Customer service was very good.
TIMOTHY B- Rating:
- 4.0
Truck was very clean and well maintained.
JOHN F- Rating:
- 5.0
The staff was great in helping me check out and in with my trailer rental. Very attentive to every detail in the process. Bob was great getting me checked in and getting my trailer hooked up to my truck and making sure everything was good to go. David was also great at getting me checked out for the return of the trailer just before closing. Both guys are excellent employees and made the rental process a breeze.
TOD P- Rating:
- 5.0
The store general manager was top notch. The reservation system was down company wide, yet he was able to handle my rental and called me later that evening to confirm when they system was up and running.
Brian P- Rating:
- 5.0
Customer did not leave a comment.
CHERYL B | First Impressions- Rating:
- 5.0
Bob and David were friendly and professional. David completely explained the rental process upon picking up the vehicle and Bob took extra time to review the check in process with me. These guys are great!
JAMES M- Rating:
- 5.0
Skylar is an exemplary representative of your company giving excellent customer service.
JAMES P- Rating:
- 5.0
Great service, clean lot.
JOHN N- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY K- Rating:
- 4.0
Great service. The trailer was loud on the road, maybe because it was so light and bounced around.
BARBARA D- Rating:
- 5.0
Customer did not leave a comment.
AARON M- Rating:
- 1.0
Terrible customer service one person was working on a Saturday morning showed up and had a very long wait
JOSE F- Rating:
- 5.0
Great experience. Bob was great
GERARD C- Rating:
- 5.0
Customer did not leave a comment.
Mohammad A- Rating:
- 5.0
Customer did not leave a comment.
OMAR D- Rating:
- 5.0
Customer did not leave a comment.
BRYAN P- Rating:
- 5.0
Customer did not leave a comment.
FRANK C- Rating:
- 5.0
I believe the man who helped me was david waters, im bad at remembering names. But he was amazing, very nice, and really helped us alot. Thank you sir
JUSTIN L- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY S- Rating:
- 3.0
Website experience was godawful Wouldn't work for a few days Once I got on it said my desired trailer was at my desired location. It was not. By this time my planning and frustration had me giving in and driving the extra distance Get to the location and the trailer did not have a ramp as depicted on the website. The one that did had a narrow ramp that would not have worked as i needed. Overall the savings i got renting a trailer was not worth the headache
ROBERT W- Rating:
- 5.0
Customer did not leave a comment.
DAWN P- Rating:
- 5.0
There is nothing to improve everything was very smooth transaction. From the staff to equipment, all very good and nice.
CARL C- Rating:
- 4.0
Customer did not leave a comment.
Trinidad C- Rating:
- 5.0
Customer did not leave a comment.
VIRGIL A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
THOMAS V- Rating:
- 5.0
Customer did not leave a comment.
JOHN P- Rating:
- 5.0
Bob at the Lake Street, Aurora, IL location helped me throughout the rental process. He was very helpful and courteous. His suggestions and helpful guidance made the rental process very promising. I definitely recommend this location for moving rental needs.
INDERDEEP G- Rating:
- 5.0
Customer did not leave a comment.
RICHARD B- Rating:
- 2.0
Customer did not leave a comment.
sonya t | Overall Experience- Rating:
- 1.0
Poor communication when dealing with prices. Knowledge of the charges should be given to the customer before stealing from them.
JOHN G- Rating:
- 5.0
Matthew was very helpful! I would recommend that you see him for all your truck/trailer needs.
Mary M- Rating:
- 5.0
Customer did not leave a comment.
Michael B- Rating:
- 5.0
Customer did not leave a comment.
ALBERTO L- Rating:
- 5.0
The person I dealt with, David, was amazing and made the experience easy
DAVID A- Rating:
- 5.0
Nothing really. The ramp is too short ,which makes the incline pretty steep.
ROBERT M- Rating:
- 5.0
Like I said, I don’t think it was this place that maintained the trailer but the trailer wasn’t right
JASON R- Rating:
- 1.0
Price is to high
WILLIE H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
William C- Rating:
- 4.0
More staff needed.
William M- Rating:
- 5.0
Had absolutely no issues with this location. they were very helpful and provided me with great advice
Carl R- Rating:
- 5.0
Customer did not leave a comment.
Lynn M- Rating:
- 4.0
I planned a rental at the Rt59/Ogden for a 20 ft truck. I received a phone call that you wanted me to transport a trailer for you. My husband agreed bc you offered a $50 credit to help you. I received a call that location doesn’t have a 20 ft truck. You have one on Lake Street. I arrived at Lake Street only to find out that this happens multiple times….they don’t have a truck available. She was nice , apologized but that doesn’t help me vet the truck I rented a month ago. I leave, upset and call the toll free number to try & get this resolved. I was then sent to another location to pick up the truck. It ended up being a 26 foot and towing a trailer for your company. I lost my air pods when I was trying to get into my sisters car after being denied a truck. I still cannot believe the I rented a truck a month ago and on the day I am racing all over town to get this truck for our interstate move. I have relied on Uhaul in the past but honestly you have lost a customer. I expressed my disappointment but a week later no one even cares enough to call and apologize for and my friends inconvenience.
Sheri C- Rating:
- 5.0
David & Bob did a great job !!! Great representatives of U-Haul .
James F- Rating:
- 5.0
Great Customer service and knowledge
BRUCE F- Rating:
- 5.0
When I called for my trailer David was very helpful. He also waited on me and helped hook up the trailer. When I dropped off the trailer the owner help me and was very pleasant to me and others customers. I will use them again.
DARREN D- Rating:
- 5.0
Friendly helpful service
KENNETH W- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM M- Rating:
- 5.0
Good friendly service.
RANDY Z- Rating:
- 5.0
Guys were extremely helpful, efficient, polite and time sensitive
ERIC C- Rating:
- 4.0
staff was very personable and professional
THOMAS W- Rating:
- 5.0
Very professional And fast service
LIVIO S- Rating:
- 5.0
Customer did not leave a comment.
KEVIN P- Rating:
- 5.0
Bob was very informative and very helpful nice guy! Really helps a lot when you are a first time renter.
TAMARA W- Rating:
- 5.0
Ещё буду пользоваться вашими услугами
OLEKSANDR K- Rating:
- 5.0
David is excellent!
JANE B- Rating:
- 5.0
The people were very helpful.
Jan R- Rating:
- 5.0
Customer did not leave a comment.
KENDALL H- Rating:
- 5.0
Customer did not leave a comment.
ESTEBAN S- Rating:
- 5.0
Customer did not leave a comment.
JAN D- Rating:
- 5.0
Very helpful and extra hours are a big factor in our coming back next time
JOSEPH N- Rating:
- 5.0
Is good
JUAN S- Rating:
- 5.0
Customer did not leave a comment.
Christopher J- Rating:
- 5.0
Customer did not leave a comment.
PAUL P- Rating:
- 5.0
I had to change my pick up time to earlier…no question asked they did it for me! Thank you lake st location you made things happen for me!
EMILIE C- Rating:
- 3.0
Cruise control did not work brake lights went on half way called and took 2and half hours to come to location then said it was the sensors could have one the next day or you could keep driving it was ok they said so we drove to are distantion
THEODORE F- Rating:
- 5.0
🫶🏻
BRALLAN P- Rating:
- 5.0
Customer did not leave a comment.
AMANDA Y- Rating:
- 4.0
Customer did not leave a comment.
VALENTE S- Rating:
- 5.0
Skylar was awesome from start to finish! He was extremely helpful. There was another gentleman there that was great as well but I forgot his name:( . I will only use this U-Haul location because they were that terrific!!! Thank you!!!
PETER R- Rating:
- 5.0
Customer did not leave a comment.
MARK W- Rating:
- 4.0
Customer did not leave a comment.
David S- Rating:
- 4.0
Customer did not leave a comment.
DANIEL V- Rating:
- 4.0
The staff were friendly and polite. They appreciated that I notified them about the tire.
JORDAN P- Rating:
- 5.0
I think It's little bit expensive
MOHAMED M- Rating:
- 4.0
I arrived at the designated U-Haul center and used mobile check in. In that process a message showed that the equiptment I reserved was not there and was directed to call an 800 number. Upon calling I was greeted by a very pleasant person who was able to locate a vehicle - further away from where I the location I needed the truck for. Needless to say, it was unconvenient.
Jeffrey B- Rating:
- 5.0
Great professional service from the manager
ANDREW M- Rating:
- 5.0
Hands down this is the best U-Haul location I have used.
BRENDAN H- Rating:
- 5.0
Customer did not leave a comment.
DANIEL M- Rating:
- 4.0
Customer did not leave a comment.
Douglas G- Rating:
- 4.0
It is ridiculous that there is no place for a person renting a truck can park their car while they are out. io had to park a block away..
John G- Rating:
- 5.0
Customer did not leave a comment.
Daniel H- Rating:
- 5.0
Customer did not leave a comment.
ANNA K- Rating:
- 5.0
Nothing, my visit went smoothly and efficiently.
GLORIA B- Rating:
- 5.0
Su servicios fue muy bueno
OLVIN M- Rating:
- 5.0
The store manager was super professional. They look serious. But the entire service was on point. This will be my go-to U-Haul store as long as I live in the locality.
KARTHIK R- Rating:
- 2.0
Employee was very slow because he was having long conversations with other customers about Elon Musk and the great work he’s doing in Washington DC, however he didn’t think so. There was a long line and he was not able to multi task and get people serviced faster. I waited in line 30minutes to get a trailer.
RAYMOND M- Rating:
- 5.0
Customer did not leave a comment.
PATRICK F- Rating:
- 5.0
Customer did not leave a comment.
LATRELL S- Rating:
- 5.0
I was checked in by Skyler A and moved in same day
ANGELA C | First Impressions- Rating:
- 5.0
Above and beyond helpful. Excellent facility, if we ever need another storage unit we will be back here!!!
cynthia b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carolyn T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Elsie J | Overall Experience- Rating:
- 5.0
They went out of their way to accommodate to help us.
NANCY Z | Overall Experience- Rating:
- 2.0
Very uncomfortable experience with both men helping me out. What I thought would have been an easy process turned out to be a lengthy one. Both men were talking over each other there was a lot of back and fourth about how things are done between both men. (Again very uncomfortable) I had to tell them more than once guys please can we just get this going I’m not trying to sit here listening I’m just trying to move in and out before you guys close. The Caucasian man kept talking poorly about the Hispanic man. And when I went to return the truck no one wanted to take the keys from me they kept sending me back and fourth and I told the Hispanic man look enough I just had abdominal surgery I can’t keep going back and fourth here are the keys and you both figure it out. I can’t keep going back and fourth until one of you guys figures out who will take care of my drop off.
YESENIA P | First Impressions- Rating:
- 5.0
Well run business!
NANCY Z | First Impressions- Rating:
- 4.0
Overall the experience was great and the manager Fave was very accommodating, just his customer service alone made this a 5 star experience. Also, the facility was maintained overall, but we did notice a dead rat on the floor during a few of our visits and the bathroom could have been kept clean a bit more often. I also wish the storage doors were floor to ceiling so that any pests that may be in the amhalls cannkt enter the lockers.
Ahmed Q | Overall Experience- Rating:
- 5.0
Love this store there always so helpful and the manger and team is great I'll always choose u haul
LESLIE P | Overall Experience- Rating:
- 5.0
Very efficient staff.
enrigue b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHAWN R | Overall Experience- Rating:
- 5.0
Store manager was extremely friendly and very accommodating. Awesome job, definitely would recommend!
Kobee P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHAWN R | First Impressions- Rating:
- 5.0
Thanks Guys
Latoya M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NIQUA W | Online Move In- Rating:
- 5.0
My wife and I had our storage unit for 7 ½ years, and it's been a great experience. The facility is always clean, and we never worried about our belongings. What really sets them apart is the staff. Bob, Skylar, and Kevin(manager) went above and beyond to be helpful – they truly care about their customers. If you're looking for a storage unit and or Uhaul needs; I can't recommend them enough. Amazing location with great and personable staff. Thank you from the Andersons.
Kenneth A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
enrigue b | Overall Experience- Rating:
- 5.0
I think that David provided excellent customer service, and I will recommend this company to everyone. A+ Service. Great job David for leading your team with integrity, and prioritizing excellent customer service!
DARLENE J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Diana R | First Impressions- Rating:
- 5.0
Lakeisha was awesome. Answered all our questions and made us very happy. She even toured us through the storage area so we knew where to go.
Roy S | First Impressions- Rating:
- 5.0
Such a great staff!! Very easy Payne options as well! Great store clean and organized!
SANDY T | Overall Experience- Rating:
- 5.0
Great customer service. David and his team are GREAT! They are always friendly and helpful.
Cynthia C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KARA D | First Impressions- Rating:
- 5.0
I am truly grateful and blessed to have had experience with the UHAUL staff on Lake Street. I would definitely recommend family and friends, and will use again if needed.
Alicia R | Overall Experience- Rating:
- 5.0
Very Professional Staff
Beverly W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jose R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victor J | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL Y | Overall Experience- Rating:
- 5.0
Bob is the coolest!
SANDY T | First Impressions- Rating:
- 5.0
Everyone who I’ve ever spoken to excels in customer service
Kirsten J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jasmine G | First Impressions- Rating:
- 5.0
Dude who helped me was awesome
Christopher L | First Impressions- Rating:
- 1.0
Communication and providing information accurately from the beginning with this location has been horrendous. Contacting the location in regards to storage unit and access to the facility hasn’t provided any customer and has completely made my moving experience beyond stressful. Provided feedback and concerns to customer service to contact GM of facility after customer service attempted several times to speak with GM no response and being told from customer service the GM will contact me. problems still exist, my moving is still pending and no updates on resolution, all due to u-haul not holding accountable parties accountable to the standards and policies that the company states it value
Darriel L | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
LASHAWN B | Overall Experience- Rating:
- 3.0
There were mixups when trying to pick up the truck. This mixup cost 2 hours of overtime cost for our movers. We went to the address for the truck pickup and told to go to another address. We had to buy extra Ubers to get to each site also
Isaiah R | Online Move In- Rating:
- 5.0
The staff was very kind, knowledgeable and extremely helpful!
Daja T | Overall Experience- Rating:
- 5.0
I had a very pleasant and efficient visit. Thanks!
Michael S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cheryl L | Online Move In- Rating:
- 5.0
Best warm storage place
April W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Crystal L | Overall Experience- Rating:
- 5.0
Rher was only one young available, but I feel that he did a wonderful job in helping all of his customers although he was very busy. Great customer service.
LASHAWN B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Richard H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nora R | First Impressions- Rating:
- 5.0
Staff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staff
Gregory R | Overall Experience- Rating:
- 5.0
I will be happy to read as soon as I move in on Saturday
Marvin F | First Impressions- Rating:
- 1.0
The floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn’t a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.
Jennifer R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
linda g | Overall Experience- Rating:
- 4.0
It was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.
Steven P | Overall Experience- Rating:
- 1.0
Uhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.
SAMUEL F | First Impressions- Rating:
- 4.0
The manager David has impeccable management skills.
anne m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gregory R | Online Move In- Rating:
- 5.0
The staff and help were very helpful and informative.
SANDRA R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Leigh p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ivonne v | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Natasha S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
edward h | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jay J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nefretria F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
matthew R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
matthew R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael O | Overall Experience- Rating:
- 1.0
Felt over charged, somehow.
Alfreda K | Overall Experience- Rating:
- 2.0
Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed
Jason R | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
crystal w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kenishia R | Overall Experience- Rating:
- 5.0
Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037
Michael W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LQuantis W | Overall Experience- Rating:
- 4.0
The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.
James W | Overall Experience- Rating:
- 5.0
Very reliable 👍
bukola a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Meghann A | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Barbara K | First Impressions- Rating:
- 4.0
I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.
GARRETT S | Overall Experience- Rating:
- 5.0
Nice experience
karamat S | Overall Experience- Rating:
- 5.0
Great customer service at the location in Aurora IL on lake street.
Nakisha B | First Impressions- Rating:
- 3.0
Took too long with there services in people on what they needed done
latasha M | First Impressions- Rating:
- 5.0
Very helpful.
Amos B | First Impressions- Rating:
- 3.0
Needs work to find front desk it was a little sloppy
Jason C | Overall Experience- Rating:
- 5.0
Everyone there are GREAT!!!! 10🌟
PAULA F | Reservation- Rating:
- 5.0
Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.
pat b | Reservation- Rating:
- 3.0
There are no elevators for the upper floors, and the parking space near the move in door is very limited.
Rebecca P | Overall Experience- Rating:
- 4.0
I was happy whith this company ,If I had to do it again I would use u-haul again.
Chris I | Overall Experience- Rating:
- 3.0
This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle
Andrea A | Overall Experience- Rating:
- 2.0
There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.
Alexandra L | Overall Experience- Rating:
- 5.0
No problems
Mitch C | Overall ExperienceAdditional Services at this Location
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