Every bit of satisfied 😀
Ebony B | Online Move InCustomer Reviews for U-Haul Moving & Storage of Austintown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a 10x15 unit on line and when I arrived they said it wasn't available. Even though I payed for it on line. They gave me a smaller unit 10x10 outside instead of inside where I wanted it. When I went into look at my other unit. I saw 2 10x15 units with the tags on saying available.
GEORGE P | First ImpressionsRude young man who took my call to cancel. I asked him kf he wanted to know why we left. We left because we could never gain access! Unless we were there durning office hours.
Jennifer D | Overall ExperienceThe gentleman working there during the time we came and during moving out had a very miserable disposition . He really seems to hate his job and hate being there. I'm sure I'm not the only person that noticed it. Someone from you office is welcome to call me. I wouldn't recommend this place to anyone. Thank you
Reggie W | Overall ExperienceThe facilities after hour access was not available for a whole weak. Which made my availability availability to my unit. Not available.
Alysia C | Overall ExperienceUsually 2/4 loading bay doors are broken. Lights in my unit keep going off requiring us to walk about 20 feet to walk around the corner to turn the lights on by that sensor. The discard area had a junky wooden giant gun safe there for over 90 days as well as other trashy items. There is no waste receptacles not even a trash can. People were leaving beds there and there is a sign that says dont leave beds. It was finally clean by January / February. The loading bay floor is always dirty and seems swept weekly at most and is always covered in gritty dirt. On Feb 18 the massive parking lot had a sheet of ice one inch thick. It is Ohio and the roads get salted why not the parking lot? Not enough employees and the store / rental desk were unattended at times and I had to go look for an employee. There is a 94dB screeching deafening alarm when units were opened inside the sales area that ring in storage. Same with bay doors, its warning buzzer is just too loud making you cover your ears. I like the large LED monitors watching and loghing people in and out. Climate control was good, it kept my belonhings between 66 degrees and 82 degrees, I left a monitor in the unit. APD were frequently outside by the bays, I think talking to each other as cars were side by side ftont to back but it us good to see police out there as a deterrent to crime. I never fely "unsafe" out there. Ashley and the other people working there were nice and that was your saving grace. I asked to have my final papereork to be emailed, I did not get that email. Price was reasonable for the 15 x 15 size storage.
Arthur C | Overall ExperienceI would recommend larger flat carts to transport items. There usually are only three available that are small. The point of the place is to move items in and out. If you want keep the small ones maybe bump that up to five. Three flat ones and two of the other kind. Last storage place I rented the carts were large which meant less trips. In turn gets you in and out of there quicker for people who need the space. Other than that the place is great.
Deborah G | Overall ExperienceIf someone has a storage unit and need to rent a trailer for something else or box truck should they get a discount?
ALAN V | Overall ExperienceStaff is vary friendly, helpful and easy to work with
roy m | Overall ExperienceStaff exceptional
BEVERLY B | First ImpressionsAshley Miller is a terrific manager. She was very friendly and professional and easy to work with.
RICHARD V | Overall ExperienceI found the facility secure BUT the lighting was sub-par. That would be my only complaint.
Heidi J | Overall Experiencemy issue was we moved in after hours. The automatice large doors were locked so we had to go through a small door with carts and a stripthat made it difficult. Also I have a phobea of rodents and we opened our unit foor to find a large rat trap in it
Jennifer D | First ImpressionsThe UHaul reps at the Austintown location were all super helpful.
STEPHEN K | Overall ExperienceThe subject of pro-ration should be the subject of discussion. If a customer prepays for a month in advance, and subsequently closes the rental during the month, then they should receive a refund for the days not utilized.
Dolores B | Overall ExperienceSuper staff!!!!! Love the bathroom access and that they so clean!!!!!! Love the access to the facility and that there are multiply flat dollies. It's very clean every time I go there. I still have one large storage unit there. Beth A. Nims
Beth N | Overall ExperienceYou guys suck from selling myself not understanding I needed time from coming outta jail getting away from a domestic and also for allowing others to use my name without my consent 🖕🏻🖕🏻🖕🏻🖕🏻
milagros s | Overall ExperienceLMy experience with this Uhaul shop was like something out of a clickbait horror story article on social media. On short notice, I needed to move and store my stuff in December '23. I drive OTR and need to park my car as part of the storage. Shopping around, I found this Uhaul facility, which looked like it had an enormous parking lot due to its previous use as a Kmart. When I called U-Haul about renting a unit, I was abundantly, EMPHATICALLY clear about the need to park my car as well. I asked three different ways to make sure there was no confusion, and was told that would be fine. I also made sure they understood that my truck would be there for a couple of days while I was moving, since they did not have an appropriate towing trailer, and I would have to make an additional trip to go get my car, my truck would be there while I was bussing back to retrieve my car. Moving day came. When I arrived to pick up the moving truck, I again confirmed that parking my car would be no problem, and specifically asked about video surveillance so I would not have to worry about my car being vandalized. I parked my truck where the staff directed me to, got in the moving truck, and went to go get my stuff. I pushed myself physically and got things moved a day ahead of schedule, finishing late at night. I still needed to go get my car, and spent the night in the truck on the lot. Early the next morning, management woke me up by beating on my door and reprimanded me about having the truck there. I explained that it was only temporary as per the original agreement and I would move it after I got back with my car. It took 2 days nonstop by bus to get my car thanks to Greyhound's lovely route schedules. It should have been a red flag that they tried to throw me out in the middle of the move-in process. Couple months went by, everything seemed fine. Then, coming home after a trip on Tuesday, March 5 and found a parking ticket on my car, but it was not filled out. So I took the ticket to the police station to ask about it. I was told they would not have put that on the car unless someone had called it in, and that was just a warning that gave me 72 hours to move (Friday.) So I thought maybe one of the other businesses on the lot called it in, and I should park closer to the Uhaul entrance to avoid confusion. When I got back to the U-Haul to ask them if they knew anything about it, I was told I needed to talk to Ashley, who was out of the office that day. So I came back to talk to Ashley the next day. She confirmed that she had called it in and if I didn't move my car it would be towed. She said it was an insurance matter, but Ohio requires car registrants to carry insurance, and Uhaul insists that storage tenants record their car info in the lease, so that's a lie. I explained that I thought I was allowed to park there, and asked if she could work with me and give me some time to find another location. Her answer was a no, phrased as a yes. She said she would give me until Friday. The police had already told me that Friday was the earliest she could have it towed. So her idea of "working with" someone means she won't have your car illegally towed, commonly known as grand theft auto. How considerate. This may have been the result of miscommunication between staff and management. No matter. Speaking as a businessman myself, this was a complete botch by Ashley. If I had a customer who was interested in a long-term arrangement with one of my more expensive products and paid automatically, I would happily make a concession of otherwise unused parking space. So I found storage with your competitor, Life Storage/Extra Space. They have leased parking available. It costs more, but at least I won't have to worry about my car being towed on a whim. The general staff at this Uhaul facility was good to work with and the facility itself is very nice, but Ashley's management methods and style are best described as "crazy ex-girlfriend."
Craig V | Overall ExperienceExcept for the price increasing twice it was very good. Not sure it would be affordable to most. Pricey
Tiffany C | Overall ExperienceI like it my stuff was safe
Shrie D | Overall ExperienceMy only complaint is that the lighting that is apparently on motion detectors doesn’t stay lit very long. When we were in the storage area we had to keep walking down the hallway and waving our arms to get the lights to turn back on so that we could see what we were doing.
THERESE K | Overall ExperienceAm so pleased with the whole operation thanks
RoseMarie B | First ImpressionsThe sensor for the light in the hallway for unit 1722 was not as sensitive for movement pick up and it took a few tries to get it to turn the light on. Also, maybe extend the time the light stays on as when in the unit, I needed to go out repeatedly to walk the hallway to get the sensor to turn the light back on. Other than that, I found the staff and facility both wonderful. Will gladly recommend to others.
Nancy I | Overall ExperienceI signed up online and was supposed to have first month free rent. Ashley did not honor this at her location even though the website allowed me to choose this location with the promotion. It cornered me into having to borrow money from a family member as my funding availability was too low to afford it myself. If a certain location is not honoring certain promotions the website should reflect that. Was the worst experience I’ve ever had with storage units. She thought she was doing me a favor my giving me the rental for U-Haul an extra day but I had already spoken to customer service about that because the system went down and I wasn’t able to access my truck return nor my storage unit online. It was a system wide outage. Had I not needed to be at this location due to the size of storage I needed I’d have taken a storage unit at a different location.
MORGAN D | First ImpressionsIt was always very very clean
cindy w | Overall ExperienceThe management and staff at this U-Haul facility were very professional and helpful in my time of need. They explained everything to me and helped me get the best unit for my needs. When I waited in the door I was greeted and they took their time with me and helped me through rental of two trucks and a storage unit . I want to acknowledge. Dustin and U-haul manager Ashley for helping me in my time of need. I will refer everyone to this store. Thank you. Dave from Canfield 2023
DAVID C | Overall ExperienceGreat facility, always kept clean and well lit. Carts available, good security, friendly staff. Wouldn’t hesitate to use the facility again.
david p | Overall ExperienceThe staff at this facility are always helpful and friendly.
Heather L | Overall ExperienceThe lights on one side were out unfortunately it was the side my things were on
Adele C | Overall ExperienceStaff was super helpful- facility was clean and easy access- I had no problems.
Marcia B | Overall ExperienceIt was annoying to have my rent charge go up twice in the year I had to use the service when there were literally no changes. You mean I have to spend an extra $10 a month just to not move my stuff at all? The storage unit is the same size, no extra amenities or service, but for NO changes at all I owe more money? Stupid. Other then that, it was fine.
Ty C | Overall ExperienceEveryone was very helpful really liked the facility
KATHY H | First ImpressionsThank you Uhaul staff for a safe and accessible storage facility to store my belongings temporarily. I appreciate all that Austintown UHAUL has to offer. But w the price increase I realized it was time to go. All in all however it was an uneventful convenient experience. Thank you again. Sincerely, LJ Maldonado
LJ M | Overall Experiencetwo employees james and dustin were huge helps with getting my unit started because the previous uhaul i was moving from messed up all of my information and james helped me fix it! and dustin helped mr. move some thing around in my unit, both were very helpful 👍
Piper O | Overall ExperienceJames helped me figure out everything that went wrong from first ordering my uhaul, the company i started with in pittsburgh was a MESS and messed up all of my things and he was the biggest help in the world and should honestly be given a raise in my opinion
Piper O | First ImpressionsThe manager Ashley and rep Dustin were very helpful and courteous.
tammye h | Overall ExperienceThe Storage Unit I rented was well-maintained, and suitable for my needs. Anytime I called or stopped by with questions or concerns, the staff was very helpful and knowledgeable about the products /facility, and always offered to assist. I would definitely recommend this location to a family member or friend!
tiffany m | Overall ExperienceMileage on trucks to high……
Virginia F | Overall ExperienceDustin went above and beyond to make this a great experience.
Julene A | First ImpressionsIt would nice if when you get behind if they some payment options to help when things come up making it difficult to pay on times
Kimberly H | First ImpressionsConvenient location, Courteous Staff, Excellent Customer Service
tiffany m | First ImpressionsUsed facility before and if needed will use again
Richard L | Overall ExperienceVery easy move in process. Did completely online. Like knowing you can get help even after hours.
Kerry S | Online Move InFailure to cancel auto pay when I vacated facility.
Lucinda O | Overall ExperienceGreat facility. Very secure and easy to navigate.
Charles M | Overall ExperienceAll means for storing was great the price increase was a kick in the nuts
William M | Overall ExperienceOur truck was never returned in time and set a huge delay in our plans even tho it was something out of our control . however Ashley Miller at Austintown location on Mahoning Ave was super kind & helpful figuring out a solution .
Alexis S | First ImpressionsI called twice to let staff know I was out the storage. I was told they walked the property daily, a receipt will be sent to me once it was inspected. I've been out since 11th
Jasmine B | Overall ExperienceThe staff was always very friendly and helpful!
Noreen B | Overall ExperienceEverything was ***** (5) star.
Sandra H | Overall ExperienceThe air conditioning unit in the truck did not work, it was almost 90 degrees that day, Friday 07/01/22. When I returned the truck I mentioned that point to the receptionist, she exclaimed "air conditioning is a luxury and nothing you would have serviced." Also she charged me $33 for gas which I felt was excessive, I was not that much below the initial little over a half a tank that was in the truck when I picked it up!
Karen G | First ImpressionsI really liked the storage facility. It was clean and I could get in any time I wanted. I liked that I had to check in or the alarm would go off.
SUE M | Overall ExperienceThank you!
julie n | Overall ExperienceI like that it was indoors and I could get into my storage without freezing in the winter.
Sue M | Overall ExperienceWish they still offered 1 month free
Sandra H | First ImpressionsMake sure everybody leaves with a smile everybody left laughing everybody enjoyed the company customer service was amazing
Takeisha B | First ImpressionsI used several Uhaul stores in a recent move. Uhaul Moving and Storage of Austintown was by far the best. They were very helpful and accommodating. I would highly recommend them.
Mark N | Overall ExperienceExcellent
JARED V | Overall ExperienceThe storage facility was excellent, Appreciated the security of it and the cleanliness. Only reason not rated excellent was upon arrival to the storage facility to pick up a truck we reserved we were told we had to go to another facility, I never received a text message that the facility for pick up was changed, Luckily the pick up facility was only 3 miles away. There was possibly a phone call but with all the spam calls received I don't answer calls that are not identified and no voice mail message was left. The truck was very clean and we were offered a discount to return it to another facility a few miles from our new home.
Elaine S | Overall ExperienceVery friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!
MICHELLE W | First ImpressionsLughts time-out when in unit which is dangerous. Could not get into unit during designated hours
KENDRA W | Overall ExperienceJust want to say 😊 thanks
Benetta C | Overall ExperienceJust up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.
Todd S | Overall ExperienceI was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79.00$ and i am not sure why...
ROBERT H | Overall ExperienceVery nice, clean and well maintained facility.
cristine h | First ImpressionsI rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.
James W | Overall ExperienceYou need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.
Joan A | Overall ExperienceThe made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.
ILENE D | First ImpressionsSomeone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.
Joan A | First ImpressionsThe young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.
Arthur B | Online Move InStaff was very professional. Outstanding.
Danny W | Overall ExperienceI do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.
Kathleen R | First ImpressionsI rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Thank you.
christine d | Overall ExperienceFirst time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.
Elaine S | First ImpressionsAshley was very helpful and did a wonderful job!
John B | First ImpressionsThe only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.
Karen L | Overall ExperienceThe employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.
Mark S | First ImpressionsOverall, an excellent experience.
ANDREW Z | Overall ExperienceI loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.
Diana B | Overall ExperienceThe young man at the desk was friendly, very helpful and patient !!
Theresa K | First ImpressionsThe only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not right
Shirley V | Overall ExperienceGreat location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.
Mark B | First ImpressionsStaff were very nice and helpful
loretta j | First ImpressionsAnna and the team did an excellent job for my wife and me and getting our storage units for us.
Micah C | First ImpressionsKeep doing what you are doing
Racheal H | First ImpressionsAshley was very helpful and had everything taken care of very efficiently
John B | First ImpressionsAshley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and trucks
carolyn m | Overall ExperienceI accomplished everything I needed to do, from shipping my furniture from another state , to this location.
Mary L | First ImpressionsWas disappointed that I didn’t get prorated when I exited unit before the month was over.
Becky D | Overall ExperienceThe gentleman that helped me was efficient, knowledgeable, friendly and very helpful.
Jodie M | First ImpressionsI had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.
Marcie F | Overall ExperienceAshley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very clean
Carolyn M | First ImpressionsEveryone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!
Pat M | Overall ExperienceProfessional Customer Service! Very nice and helpful! Everything went well so far!
Pat M | First ImpressionsEven though my reservation wasn’t there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.
heather w | First ImpressionsVery nice facility. Load/unload area very convenient. Storage units were brand new.
Don S | Overall ExperienceThe woman at the desk, I dont remember her name, was WONDERFUL
Kristi N | First ImpressionsThe staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family
ashlie r | First ImpressionsUHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.
melanie V | First ImpressionsKelly was very knowledgeable and extremely helpful.
Becky D | First ImpressionsThanks
joe b | Overall ExperienceImpressed with your operation and the help I received...
joe b | First ImpressionsNice new facility. Convenient carts.
Christopher W | First ImpressionsFriendly and helpful
Evelyn C | Overall ExperienceOverall good. Some construction still going on however.
Don S | First ImpressionsThis is a newer facility that is not yet finished but very well run.
thomas m | Overall ExperienceEveryone was very helpful. Thank you again.
Diane H | First ImpressionsThe facility is new so everything was neat and clean. The employees were very nice and friendly.
Achilles P | First ImpressionsStaff was five star all the way
BRIAN V | Overall ExperienceGreat service and staff Rob and the staff were friendly knowledgeable and very helpful
thomas m | First ImpressionsEveryone was kind.
nathan t | First ImpressionsGreat service, very helpful during an overwhelming vevent
BRIAN V | First Impressions