Customer Reviews for U-Haul Moving & Storage of Austintown

708 reviews

4475-4477 Mahoning Ave   Austintown, OH 44515
(old KMart)

(330) 792-6710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(330) 792-6710

4475-4477 Mahoning Ave
Austintown, OH 44515
(old KMart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Staff was courteous and attentive. The whole process was pleasant and smooth. Thanks

RANDALL W. 
Rating:
4.0

The three young ladies I dealt with were very pleasant to talk toand seemed very knowledgeable about what they were doing .picked up the trailer on10/20/20 and dropped off next day without a problem. Anne was very helpful explaining all the details to me about the different choices i had. Would highly recommend this location to rent from.Wish the owner Ashley much success. J.Jarman

Jeffrey J. 
Rating:
5.0

Bh

john J. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
2.0

your online check in is totally useless - they ask the same questions that I answered during the online check in, when i went to pick up the trailer - it does not save time and is totally useless and ridiculous

Lawrence S. 
Rating:
4.0

Lughts time-out when in unit which is dangerous. Could not get into unit during designated hours

KENDRA W.  |  Overall Experience 
Rating:
5.0

Pleasant experience. Easier and cheaper than I thought it would be. I'll be a return customer if I need to move things again.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
5.0

Just want to say 😊 thanks

Benetta C.  |  Overall Experience 
Rating:
3.0

BALD REAR TIRES - NO INSIDE DOOR ON DRIVERS SIDE- DASH SHAKES & RATTLES ..... MUST PUT YOUR HAND TO STOP THE SHAKING

Jeffrey K. 
Rating:
1.0

Order the truck at one location was never told to pick it up at another location had a pay for extra miles

JACKIE D. 
Rating:
4.0

Make sure the vehicles are safe and in working order. Clean vehicles better. Previous renter chain smoked in the truck and my clothes still reek of smoke. Had a headache the whole time.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  First Impressions 
Rating:
5.0

Continue to meet the needs of each of your diverse customers.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O.  |  First Impressions 
Rating:
5.0

Ubox service was great and reasonably priced. Service was excellent every step of the way. The young woman who delivered and then picked up the box at destination was amazing!

Ryan H. 
Rating:
2.0

Don't charge me extra for other people booking issues

Kilan Y. 
Rating:
5.0

You all have great service i wouldn't change anything.

Valek M. 
Rating:
5.0

I did not get the name of the gentleman locking up and walking out, but he saw we were having an issue and got us checked out with his phone. That was above and beyond because he was off the clock. Thanks so much.

Ronda H. 
Rating:
5.0

freindly people great service

Raymond S. 
Rating:
2.0

The truck was acceptable with the exception of the hydro boost brake system needing fluid. It still works but is pretty loud. The main complaint is that again, they tried to charge me for more gas then I used. Luckily I remembered they did this last time and got me for $30. The fuel level that they record on the paperwork was higher than the actual fuel level in the truck. This time I took a picture of the gas gauge which most people probably don't do. I went 15 miles with the truck, put 5 gallons of fuel in it and they still said I didn't add fuel. That would be less than 3 miles per gallon. This is the third time they have played this game at this location. At this point I believe it is a scam and will be reporting it to the BBB and attorney generals office.

William S. 
Rating:
5.0

Just keep doing a good job, rented trailers two times in the last month both times were a good experience

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Judd R. 
Rating:
4.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Customer did not leave a comment.

Kristin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Service was great after I looked at the trailer I was going to rent I realized it was to small so they quickly switch me to a larger one

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Every thing was perfect 👍

Taushia W. 
Rating:
5.0

Truck wasnt clean, I wiped it out with Lysol wipes before I got in, the motor made noticeable squeals indicating a loose belt, occurred only upon acceleration and deceleration, not during ride once speed limit was reached or while idling at a stop.

John R. 
Rating:
1.0

9am, We was a half hr earlier, 2 Customers in front, only one Employee to serve, we need an Hour to get started. U Haul send us to wrong pick up, ordered in Warren OH had to pick up in Austintown OH.

Sylvia H. 
Rating:
5.0

Excellent staff very easy to work with was in an out renting and returning The manager should be very pleased with her employees there

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Don S.  |  First Impressions 
Rating:
5.0

have always used U-haul when moving and love everything about this great people friendly company!!!! Thanks...Rich

RICHARD M. 
Rating:
4.0

The Cargo Van,, check tires sensor was constantly on.

Karolyn K. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Keldon S. 
Rating:
1.0

Ive been using uhaul for years now and never had an experience like this time, I called and made arrangements for two 26 foot box trucks to use for a whole month and was told I had to pay no upfront costs, I called back the fallowing week and was told that I needed to pay $5,500 for the two trucks. I was supposed to get a call back that Thursday by traffic control but never did. That fallowing day I called traffic control and they told me that I was not able to pick up any trucks because I needed to set up an corporate account. I told all representatives that I needed the trucks that Monday so I was out of the trucks that I was told would be given to me. The day of returning the truck I had I was rushed to bring it back without asking if I needed it any longer and that it was going to be given out on a reservation. So I brought the truck back in the next morning like requested and was then told that I needed to return all items being used in order to be completely turn in, why wasn't I explained that prior or any of this misleading information.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Sedna G. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
1.0

I've used this location several times. The last few times have been less than desirable experiences. There's no corporate number to contact which you obviously know. It refers you back to the location. Ashley Miller (Mgr/franchise) is running scams. At first I thought mistakes happen but between gas scam and mileage scam I will no longer be returning here. I will drive out of my way to use another branch. I am considering a class action lawsuit against Uhaul because this is no longer a coincidence.

SALLY G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everyone was very nice and I would use this location again

Geri L. 
Rating:
1.0

They have done nothing but lie to me fron the time i rented the vehicle. Horrible customer service. The General manager Ashley Miller was rude and ignorant. She and all her employees fed me nothing but lies.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

leroy H. 
Rating:
5.0

Just up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.

Todd S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ramona R. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Nothing. Ashely was super fast and helpful on check in. Easy experience. Easy ride.

Sandy Q. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
5.0

GREAT PERSONNEL TO WORK WITH

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
1.0

My husband and I had reserved a U-Haul and this location gave it away.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Felisha W. 
Rating:
2.0

I was charged for two hours of labor when it only took them one hour to install my wireless hitch. My car sat there for the first hour in the parking lot. I sat there and observed the whole time.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

Tabitha R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

NOTHING, EVERYONE IS VERY NICE AND HELPFUL. I AM A 64 YR.OLD WOMEN AND NOT USE TO DOING THESE THINGS. AND THEY HELPED ME SO MUCH.

CHERYL L. 
Rating:
5.0

I don't think you could have done any better job than you did. We are so glad we chose u haul, thank you

michael B. 
Rating:
5.0

Have no improvement advice everything was very good and your customer service was excellent the girl Anna that help me was extremely pleasant and helpful

Robert T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

The van I rented ran well but was dirty inside when I picked it up. Customer service at this location in Austintown was horrible. They would rather talk to each other when you come in than greet their customers and wait on them. They don't show you where your rental is or tell you anything about it. Also we paid for an appliance dolly and they forgot to give it to us. We left before they opened the next morning so we left without it and had to find a uhaul to rent another one where we were picking up our appliance.

Barbara M. 
Rating:
4.0

I was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79.00$ and i am not sure why...

ROBERT H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

I would recommend this location, HOWEVER!!... For Management: please consider additional help for the after 3:00 shift, as numerous customers needed to wait for significant time in line. MOREOVER, upon my after-hours return, because your website refused to connect properly with the location services of my phone, I was unable to complete the return UNTIL WAITING ON HOLD FOR 35 MINUTES FOR SOMEONE TO FINALLY ANSWER MY CALL AND COMPLETE THE RETURN. PLEASE CONSIDER MAKING THE NECESSARY MODIFICATIONS TO YOUR RETURN SYSTEM TO HELP FUTURE CUSTOMERS AVOID THIS RETURN NIGHTMARE.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
4.0

The truck was a rattle trap. On the freeway it could not safely maintain speeds of 60 mph. The alignment was awful and the truck was very difficult to keep straight.

James M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Great experience as usual! Thank you!

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
3.0

The lady behind the desk at pick up was not very kind, she just seemed very irritated that she was the period. But over all the experience was fine, truck was great that was our second time in two days renting a u-haul both times the process was easy and stress free!

Daniel H. 
Rating:
5.0

Very simple in and out process!

Cherilyn L. 
Rating:
2.0

I rented wrong trailer for our Ford F150 pick up and tried to call and chg reservation and there was a 57 min wait on hold. My husband went directly to the shop and told them and they said they had the correct one there. 2 days later, I get a text that our reservation was for a completely different facility for pick up (Warren), not very near us. Again, try to call...can't get thru. My husband goes to pick up at our local Uhaul site, tells them the situation, they said our reservation wasn't there, even tho I have in writing that it is, but she still give us the truck and trailer in stock. Then we get a call while we are driving in the Uhaul, we missed our pick up reservation and never pick up our truck and trailer...and we are sitting in the truck.... We travel 150 miles to Kane, PA to find out they didn't switch the trailer after all. It took us 3 hours to get there (3 hours back) and the F150 hung off the truck. We came back with nothing, our family truck is still in Kane, got charged $330 for the ride out and back....My contract says 6 ft bed as per my original request..instead of changing per our 2 attempts to clarify on site. Very sad a huge company like this doesn't care about the customer. :(

Kenneth C. 
Rating:
5.0

Not sure.

Mary B. 
Rating:
5.0

Everyone was very helpful and very friendly. Excellent customer service! Will recommend Austintown UHaul to everyone! Keep up the great work

James and Robyn S. 
Rating:
5.0

Everything was good

Donald M. 
Rating:
3.0

Knowledge of what keys go to what truck better. The customer service representative gave me The wrong key and I had to go over a yard across the parking lot while raining just for the key to not work. The other worker who cleans the trucks gave the right key to us. Simple mistake but needs more improvement. I think she was new.

China W. 
Rating:
5.0

Make sure there is no Marijuana in the vehicle

LESLIE J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

My assigned pick up location was in Canfield. However, upon arrival I was informed that the trailer was in Austintown and that Uhaul was supposed to have contacted me. This presented a lot of lost time in an already busy day. In addition, I was told at time of original rental on the phone that my 1 7/8" ball was good for the trailer, but the trailer connection was very sloppy and made a lot of banging during my use, so a 2" ball would've been more appropriate.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Only reason I answered no on the equipment question was the one tire strap was torn off and it would not reach to secure the tire. The other side was ok and secured the tire no problem. I had to use my own strap to secure that side. I told salesperson of tire strap problem when I returned trailer. Hopefully it gets fixed.

steve Z. 
Rating:
5.0

Customer did not leave a comment.

Ramona R. 
Rating:
4.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Everything was excellent!

jack K. 
Rating:
5.0

Very nice, clean and well maintained facility.

cristine h.  |  First Impressions 
Rating:
5.0

I am absolutely satisfied with my experience at this facility. This is my 2nd time renting from them, once was a trailer and this time I rented a pickup. Both times have been extremely positive and I can't say anything negative.

MARGARET T. 
Rating:
5.0

Customer did not leave a comment.

Danetta F.  |  First Impressions 
Rating:
2.0

I had a terrible experience with reserving my vehicle. I called a close location and I was directed to book online only to get a call 2 hours before I was supposed to pick it up that there wasn't a vehicle available. I had arrangements made according to time and location so it caused great disruption to my plan and those helping me. I had to go to a further location therefore increasing my mileage and cost for the vehicle as well and the time needed. I arrived at 550 to start the pick up process and didn't get to the truck until 620 due to issue processing the payment and my card was fine and ultimately used. My reservation was from 6-8 and I arrived back at 8:12 so o am hopeful I do not get charged an extra day because I was after 8 when I left so late, had to drive longer causing increased mileage cost and travel time/rental needs. The employee at the location I picked up was very kind and provided excellent customer service however she did need to call someone when there were issues that arouse with processing payment. Overall I had a very poor and unsatisfactory and frustrating experience

Leslie H. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
2.0

Was not happy with employees working.

Matthew K. 
Rating:
5.0

Van was clean and ready when I arrived with a full tank of gas. Very friendly and fast help and clean and roomy place.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
4.0

I rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.

James W.  |  Overall Experience 
Rating:
5.0

The employees at this location were great. Went above and beyond. There is no comparison between Austintown and Ravenna. Ravenna Ohio location has worst, non caring management. They neglected to let me know hitch did not come in until I drove 30 minutes there and had someone follow me.

Tony S. 
Rating:
5.0

You need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.

Joan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  Overall Experience 
Rating:
5.0

The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.

ILENE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosalina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramie B.  |  First Impressions 
Rating:
4.0

Someone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.

Joan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

The young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.

Arthur B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alicia d.  |  Overall Experience 
Rating:
5.0

Staff was very professional. Outstanding.

Danny W.  |  Overall Experience 
Rating:
4.0

I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.

Kathleen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny d.  |  Overall Experience 
Rating:
5.0

I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Thank you.

christine d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal F.  |  Overall Experience 
Rating:
5.0

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Elaine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith Y.  |  First Impressions 
Rating:
5.0

Ashley was very helpful and did a wonderful job!

John B.  |  First Impressions 
Rating:
5.0

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
5.0

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quartecia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUDREY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  First Impressions 
Rating:
5.0

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

JODIE M.  |  First Impressions 
Rating:
5.0

The woman at the desk, I dont remember her name, was WONDERFUL

Kristi N.  |  First Impressions 
Rating:
5.0

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

ashlie r.  |  First Impressions 
Rating:
5.0

UHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

melanie V.  |  First Impressions 
No reviews have been submitted for this location.

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