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DANIEL RCustomer Reviews for U-Haul Moving & Storage of Barstow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff
RONIE DUnfortunately, the air conditioning did not work and neither did the radio. My companion and I were exhausted since the ambient temperature was 104 degrees. After that, everything was fine.
MARCELO OVery good experience
JOYCE MNothing I can think of. Keep up the good work.
ALLEN SEmployees were always helpful, always nice and always professional.
Gabriel F | Overall ExperienceNo improvement needed. Everyone is friendly and professional
DEBORAH BOnsite manager was awesome. Had great customer service and very knowledgeable.
stephanie b | Overall ExperienceLong story short , our car broke down in Barstow they were very helpful in helping to make arrangements for us to be able to tow our car back to Las Vegas . Thank you for making our bad situation better.
BRIAN DEverything was great, customer service and clean.
NAYASHI MOwner cares about uhaul and it's customers
Christopher T | Overall ExperienceEverything was great was in and out very quickly and the ad no issues with equipment. Outstanding
DAVID WThe owner was very helpful and assisted me greatly
CHRISTOPHER TStop telling customer during closing that there's no deposit returns because you're closing. Victorville to Barstow is not that far to keep $129 with not one cent return? STOP IT
DEMETRIUS TCan’t think of anything extra needed. Very good experience
GARY BI'm not sure but I was greeted by a very cool and helpful gentleman and I definitely recommend this uhaoul sight thank u guys
SERGIO Pexperience was good ,fast friendly service. my only complaint is how the wiring is routed not so excited about routing the wiring out of the hatch back. It seems a little unprofessional .
Paul AGreat service and helpful staff members!!
TINAMARIE RThank you Carlos for everything. You are awesome!
John LI was told I could access any time, but I arrived at 7pm and could not get in.
Nicole F | Overall ExperienceOur drop off location was listed as Yermo CA to a place that doesn’t exist. Barstow said that happens all the time. Need to update.
bruce bFast friendly service. I love the hospitality & the staff who made everything go smooth in picking up my truck. Always gonna choose U-Haul over anything.
Shanice AAll good, great service
Richard GMatthew S and the rest of the crew was excellent and professional. Appreciate it
Krystal WGood people
Derrick GGreat service and worker was very helpful!!!
TINAMARIE RLove ir
Rose T | First ImpressionsHe was such a sweetheart. He did a very good job and I will recommend anyone to go there. Good job thank you sweetheart. I truly appreciate you so much. God bless.🙏🏾🙏🏾💕💕💕💕
Kaylee STrucks should have a backup alarm since there is no backup camera
Cindy BExcellent customer service
Christina C | Overall ExperienceCarlos was awesome thank you!
Titus WGreat location
Nicolas GThe app sucked. Froze on me after the second requested photo. When I reloaded the app it said I had no active rentals. Called customer support and they confirmed the return had processed.
GLENN RNothing bad I can say.... was in out rented the truck no issues... great price definitely rent from here
ROBERT CI would like to thank the management a gentleman by the name of Carlos he goes up and beyond to meet your expectations makes sure that you have everything in order and the way you want it to make your stay more comfortable and secure thank you Carlos for running it down for us.
Michael B | First ImpressionsThey have there act together.
greg lThe manager did her best to make our situation right as good as she could and we are thankful for that.
JEFF MClimate control units nice and cool , rest rooms , and dolly available and Carlos showed us the various size units available, also access hours are convenient,. Nice facility
GAYLE U | First ImpressionsThere isn't anything witch needs improvement u guys r great
Sonia VSuch a hard time moving but this experience with Uhaul made it so much easier.
nancy wHave the storage units the customer needs
Gracie ADoings a good job
Alice B | First ImpressionsFriendly and professional
Deborah B👌
UN SOverall facility was fine, but the lack of lighting means I would prefer a different place. I also think the pricing isn’t very competitive. However, very convenient that I could unpack U-Haul, store my stuff, and return truck all in one facility
TIMOTHY R | First ImpressionsSuper nice place
Timothy RThey're always really polite and never rude
MELODY M | First ImpressionsCarlos is Excellent.
Wesley WAll was great
don cNorthern keypad for entry isn't in correlation with southern keypad; must use the same keypad for entry & exit.
ERNESTO A | First ImpressionsReally appreciate all of your support for the Fort Irwin military community. It was essential for our family to have a climate controlled storage facility for the furniture that wouldn’t fit in our on-base house. Your friendly team helped us get exactly what we needed and the only reason we moved out was due to our pending move to a new military duty station. Keep up the great work!
Justin M | Overall ExperienceStaff was friendly, and helpfully. The app made it easy to pay the rent. When I was able to move into an apartment, I was able to rent a truck for the day. Everything was easy. I'm 77 and on my own. It made moving almost fun.
Kathleen B | Overall ExperienceI was told the day before moving that I would not be able to have a vehicle tow to use even though it was reserved more than a week earlier... and I was told that one was available. Which is nonsense. You can't do that to people. Now my son is going to have to take a bus up from San Diego to Barstow to get his car and drive it back down. What good is a contract with you guys?
Donald PCarlos is Excellent.
Wesley WGood job
gwendolyn hCarlos was very professional in Barstow California. The equipment was clean and very well maintained. I drove 985miles to the drop off point. Truck was solid and ran well, thanks for lending me equipment to get my bike home after a major breakdown. Will definitely recommend to friends.
Christian MThe guy working had a truck pull in before me, and I know he had to check it in. The guy did not acknowledge me at all. I waited in my truck for a few minutes to give him some time. After a while I decided to go inside to see if anyone else was working. No one else was in the office. When I came out of the store he finally approached me then told me to pull my truck forward and disconnected the trailer. Customer service was not his fortay.
Rich RThe staff person who helped me was great. He was friendly and he made the process very easy. If I need to move things in the Barstow area again, I will definitely return to this U-Haul location.
Wendy JNothing🤓
MARCY BVery professional!
costantino u | Overall ExperienceI reserved this trailer on-line for my son to move. I had to enter credit card information but was not able to use the credit card when he picked up the trailer because the card was not phyically there. I am 5,000 miles away from this location. I even spoke to the clerk on the phone and was still not able to charge this trailer. I think that is a big issue the U-Haul needs to address.
Joshua SLove the customer service. Carlos was amazing. I hope that’s his name and Matthew. There was a computer issue and they really kept me in the loop Carlos kept in touch with me and hands down give him a higher up position. He’s right on top of things.
Danetta NLove this place!!!❤️
ALISA M | First ImpressionsThe storage was inconvenient as everytime I would go to grab something from storage the doors would lock and the front desk would not answer to open the storage doors and I would have to go to the office and wait in line or find someone who works there to open up the locked door to access my storage I get they get busy but if the u it is open from a certain time those doors should be unlocked once the employee arrives not that they forgot or didn’t have time to open that is u fortunate to the paying customer that is why I removed my stuff from storage as it was becoming an inconvienance and this happened everytime except once when I went to my unit. I also removed my stuff from storage early I should be reimbursed for the days not used but was told that they donot do that. It is a inconvienance when your policy is not followed that storage units are open from a certain time but the employees donot unlock the units during that time and wait for customers to come and ask to open them.
Stacy S | Overall ExperienceI really am grateful for the free storage that came with the rental the only problem was this storage location only had 8x9 and I had a 26ft truck so I had to rent a storage at a different location that accommodated my needs. I still did end up storing part of my things at this location in the end but it was very hard to access it was an inside storage. Thank you.
Letica S | Overall ExperienceCarlos is great!
jerry g | First ImpressionsI would love a fence and gate that would give longer access at night.
Kathleen B | First ImpressionsThe employees are rude. I was over charged several times , because I used automatic payment.. Over my three years the rate increased several times.. On 12/02/23 when discontuing sevice they again withdrew 2 payments that were not due.
weslley s | Overall ExperienceEfficient, professional, friendly and clean!👍
PATSY H | Overall ExperienceSomehow didn't receive my payment for my storage unit, and I lost my storage unit of over 7 years.
Maria-Christina T | Overall ExperienceIt was sometimes not easy reaching the Barstow store by phone. I had two hiccups with recording billing accurate and timely; inspite of the small oversites; I have to admitt that I like the services enough to return. Thanks for your services.
Naoni D | Overall ExperienceI would have scored you higher but Carlos Lugo acts more military then friendly. My only way home after dropping off the truck was a mobility scooter that was flat on one front tire. I asked if I can get some air since the air compressor was only 2 feet away from him and I, he said no because they were not licensed to do so. I had to ride it till my tire shred, I had to walk almost 2 miles pushing the scooter since all gas stations were the opposite way. If you ask me customer service and customer safety should be a priority.
Edi A | First ImpressionsThe facility itself was clean, but lots of dust & sand got into my former storage unit (#149). My stuff/items/belongings were filthy. Management should Not rent out unit #149, because on windy days, and during wind storms, lots of dust & sand gets into unit #149 & dirties up boxes, furniture & other items inside the storage unit, regardless that the door is shut…The staff were professional & helpful.
Catherine A | Overall ExperienceAbove helpful
Tyrone w | First ImpressionsUnit was clean and exactly what I needed and the staff was extremely friendly and helpful
Jill P | Overall ExperienceNeed more security cameras towards the back by the fence of the facility, I had a unit back there and someone tried to break in so they relocated me to a storage unit in the front
Lisa M | Overall ExperienceBoth employees were nice and efficient. Would recommend U-Haul to friends and family.
Susan P | First ImpressionsHad unit #621. For. Years I enjoyed. My. Stay. Thank you very Much. Sincerely. Steven Allen Sr. 06 30 2023
Steven A | Overall ExperienceWasn't as large as expected. And a little too expensive. Had to go elsewhere.
WENDY L | Online Move InStaff was excellent, space was excellent
Calina B | Online Move InMy storage unit got broken into, some of my items got damaged and others got stolen. I was in another state at the time of the event. My grandmother drove down there and looked at my stuff. The only thing they did was call me about it a days later after my grandmother had already gotten ahold of me. And offer me a different lock for the door. Which wasn’t anymore helpful than the last. I didn’t get any compensation for any of my damaged items or stolen items.
krystal g | Overall ExperienceGreat customer service by all staff.
Caine T | Overall ExperienceOnly had experience with one other competitor in Azusa. U-haul was a better experience than that facility and I can only assume them to be average, but they could have been poor then U-haul might be anything better. lol
MYRON R | First ImpressionsI MOVED OUT ON 20TH NOT 24TH THANK YOU
Marlene C | Overall ExperienceThank you for giving me the Opportunity To storage. my stuff there as long as I needed to
ygnacia t | Overall ExperienceMgr Carlos and his crew ALWAYS! take excellent care of me I've done a lot of business with u haul and whenever there was any issues they get taken care of promptly I am totally happy with u haul and it's professional employees thank you for that. Sincerely Joseph Britain
Joseph B | Overall ExperienceEverything was clean and easily accessible
Thomas L | Overall ExperienceRobbery with the price
SHALLON B | Overall ExperienceI always received a call when I got behind on my bill until I finally put a card on file for the recurring payment due date. Also the U-Haul staff was very kind at reducing some of my fees when it was so needed... It was "Overflowing Loving Kindness" when at the time, I was experiencing 2 deaths in my family. Thank You for the wonderful experience of your company...
Andrea B | Overall ExperienceCarlos was SO nice and helpful and available. It would have been much more convenient to have been able to contact them inside directly rather than having to go through a corporate number with questions or concerns but that would be the one and only gripe I would have if any at all
Scott F | Overall ExperienceMatthew gave great support to me.
Thomas L | First ImpressionsEvery employee was helpful and friendly they did a fantastic job thank you for your service
Shontayo L | Overall ExperienceWas very expensive f9r the size of storage unit 130.00 a month for the small size.
Debra L | Overall ExperienceCarlos is the one I had the most contact with and would use any of your services if he were the manager. All of the staff at this location were always pleasant and open to help when and if they could.
jason j | Overall ExperienceUhaul rocks !
Joseph B | First ImpressionsThey were more then helpful every time
TEENA M | Overall ExperienceVery good people
Shontayo L | First ImpressionsNo lights in storage area. Great personnel. Thank you
debbie b | Overall Experience