Customer Reviews for U-Haul Moving & Storage of Barstow

2,437 reviews

800 E Main St   Barstow, CA 92311
(in between barstow rd and muriel on main st)

(760) 256-8786

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(760) 256-8786

800 E Main St
Barstow, CA 92311
(in between barstow rd and muriel on main st)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Have someone assigned inside of building to assist customers. No one was inside for an unacceptable time. Inside was unattended. To the only employee's defense he was outside assisting a delivery of propane. Not good business not good security.

Caleb G. 
Rating:
5.0

Carlos and his team at uhaul are awesome they always treat us like we are the number one customer!!! I thank them so much for making everything so simple each and everytime we rent from uhaul!!!

ALICIA N. 
Rating:
5.0

Awesome service *****

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Service was excellent

dee T. 
Rating:
5.0

This location is always the best. I have and will be going there to get my trucks and towing needs.

Bernardino R. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

frankie B. 
Rating:
5.0

Customer did not leave a comment.

lawrence S. 
Rating:
5.0

Very helpful and accommodating. Great resource for the area. .

Charles K. 
Rating:
4.0

Customer did not leave a comment.

Jegbefume A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Bryce N. 
Rating:
5.0

I rent from quite often and my expectations are low, but the guys have always displayed professionalism to the highest degree. They are better than good. Whomever did the hiring, tell him or her, on behalf of the citizen of Barstow, Thank You.

Nathaniel P. 
Rating:
5.0

They were more then helpful every time

TEENA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

luther A. 
Rating:
3.0

the guy that processed my transaction was weird, talked incredibly too fast, and made me low-key uncomfortable

Brittani G. 
Rating:
5.0

Very good people

Shontayo L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ygnacia t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Only issue was, no one told us there would be a $50 fee for removing the vehicle from the dolly. My husband and I had to undo the straps, chains, before we could take the vehicle off the dolly.

liz K. 
Rating:
4.0

No lights in storage area. Great personnel. Thank you

debbie b.  |  Overall Experience 
Rating:
3.0

All in all a pleasant experience. if the alarm was set to code. Would not go off all the time. Must suck to live near it .

Russell B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvonne C. 
Rating:
5.0

Good job, 👍 👍 Thank you grom Betty Lopez and Family

Betty L.  |  Overall Experience 
Rating:
5.0

Maybe Some Fresh Coffee 🙂

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

CANDACE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Very helpful staff in Barstow California.

KIZZY K.  |  First Impressions 
Rating:
5.0

Thank you Michael for the excellent customer service

ALICIA N. 
Rating:
4.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Good service

joshua p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louisa j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

Tallas L. 
Rating:
5.0

Excellent customer service from the two workers. that where on duty. I think they need a raise.

Christopher s.  |  First Impressions 
Rating:
4.0

Timing was tough with our supply chain issues. But once everything was ready we did it all in one day. Even after the initial install the staff we're happy to double check when we heard some funny sounds

James M. 
Rating:
2.0

There employees need to learn how to spell correctly. Second when someone makes a reservation it's for a reason so if you don't have the equipment don't lie about it when it sitting on the lot for several days. Worst experience with U-Haul I have ever had with picking up equipment. The drop off was smooth and easy.

Kimberly O. 
Rating:
4.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
5.0

The vehicle used up alot of gas. $250 for gas. Other than that it was good.

debbie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN E.  |  First Impressions 
Rating:
5.0

The staff were very personable and accommodating during a stressful time. Thank you

celeste C. 
Rating:
5.0

Nothing that I can think of.

Don S. 
Rating:
4.0

About 35% Military Discount due Soldiers have meager salary, the cheapest in the economy yet will defend your country, USA, against enemy, foreign or domestic..

Antonio T. 
Rating:
5.0

Very friendly and helpful too

joanna M. 
Rating:
5.0

I couldn't understand why a trailer rental was $27. But a truck or full uhaul rental are only $19???

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

Christina C.  |  First Impressions 
Rating:
1.0

Not enough vans available

Guadalupe T. 
Rating:
5.0

Customer did not leave a comment.

JoAnn P. 
Rating:
5.0

The staff was amazing

joanna m.  |  First Impressions 
Rating:
5.0

Again everyone at this uhaul goes Above and beyond they are always so helpful and so professional I always get a nice clean truck in prompt service the best Carlos and his team are definitely the best Uhaul team

ALICIA N. 
Rating:
5.0

Customer did not leave a comment.

RENEE M. 
Rating:
5.0

Always the best!!! You can't improve anything!!! The service is perfect!!!!

ALICIA N. 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

THE UHAUL NEEDS IMMEDIATE SERVICE. THE DASHBOARD LIGHTS WENT OUT UNEXPECTEDLY WHILE DRIVING AT NIGHT,. THE SPEEDMOTER HAD A MIND OF ITS OWN, DID NOT KNOW THE SPEED WE WERE GOING. THE GAS FUEL METER DOES NOT MOVE WHEN YOU FILL IT UP.

anthony S. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
2.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

HIMANSHU B. 
Rating:
5.0

Customer service was very professional and prompt. Easy check in and check out. The Reps were very friendly and helpful. Always a great experience!

TAATAA L. 
Rating:
5.0

I was appreciative that the staff was friendly and very helpful. I was grateful that they hooked up the trailer for me. Other locations I have used in the past never did this. Thank You.

chris L. 
Rating:
4.0

Customer did not leave a comment.

tanya W. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Nothing

Heng U. 
Rating:
5.0

Wash the inside window glass.

David M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Personal was very friendly and helpful when checking in, thanks!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

joann h.  |  Overall Experience 
Rating:
5.0

I don't believe there is anything that you can do to improve the service everybody is amazing in the office everybody goes above and beyond I always use this Uhaul and I don't plan on using any other Uhaul in Barstow! Thank you to the fabulous team at this Barstow location

ALICIA N. 
Rating:
5.0

Customer did not leave a comment.

daniel A. 
Rating:
5.0

Our customer service manger in Barstow was very professional

Mark P. 
Rating:
5.0

Personnel are very professionel

Nathaniel P. 
Rating:
4.0

I appreciate being able to rent a truck small oick-up for $19.95/day. However, 79 cents/mile is pretty steep and unreasonable.. Fortunately I only put 20 miles to pick up a very small load AND only 2 1/2 hours passed between pick-up and check-in. I'll let you do the calculations and see if and decide if $39.95 was a reasonable charge for that short a distance AND a very short time.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

LINDA BEATRICE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

A big thanks to the Barstow Ca. U Haul team. I needed a trailer in a short time frame with out notice. They got me no the road fast and efficiently with a quality and safe piece of equipment. R.J. Barstow CA

revis J. 
Rating:
5.0

Customer did not leave a comment.

wael M. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Continue

ronald B. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Absolutely! What I loved the most was the convenience of not only renting a U-haul online but also being able to find a reputable storage facility and moving help. It's almost impossible to find this otherwise. Thank you!

Brad R. 
Rating:
5.0

Have yet to have a bad experience with this company and as previously stated I've been doing business with them for decades now

jason j.  |  First Impressions 
Rating:
5.0

Always the best customer service, the facility is nice and clean,and they really take care of their repeat customers.

Keli S. 
Rating:
5.0

Thanks

JESSICA T.  |  Overall Experience 
Rating:
5.0

Idk because everything was great, ty

Kathy K. 
Rating:
4.0

Great customer service friendly

Zenobia M. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

I didn't feel that there is anything to improve grate customer service and loved how helpful they was with us

anna C. 
Rating:
5.0

Helpful and professional

Kevin M. 
Rating:
5.0

Very friendly and clean.

Leslie A. 
Rating:
5.0

Nothing much, because the person working there was very nice and helpful.

Tinamarie R. 
Rating:
5.0

Customer did not leave a comment.

Letesha O. 
Rating:
4.0

Stay open - minded for CHANGE , before deadline change Reservations. Life is full of last MINUTE UNFORSIABLE SITUATIONS!!! Beyond ones Control. Accommodate with Patience & UNDERSTANDING. It's very Highly APPRECIATED. Thanks U-Haul!

Ernesto D. 
Rating:
5.0

Get rid of the homeless, meth heads, and ugly hookers. The pretty ones are okey.

dale V. 
Rating:
5.0

Have more available trucks in Victorville. I had to travel to Barstow to get a truck.

Lucky M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

Carlos was very helpful and professional

Josemari T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
1.0

Have equipment that is promised. Original pickup up location was across the street from my house. No longer had the equipment at the location and stated Barstow had the u haul I needed. Drove 45 minutes to this location and waited 2 hours for them to not have the equipment also. Had to get a smaller truck which didn't even fit all my stuff fit almost $600. Waist of time and money.

Erik N. 
Rating:
1.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Saul A. 
Rating:
5.0

Have receipt available after turning in equipment after hours. Still waiting on mine, and it's not available online

Ilnur S. 
Rating:
2.0

I was in a rush to move and I booked the storage unit thinking it would be ready for me with the lock and key inside. It was locked when I arrived so my entire move was set back a day which created many problems for my family because of the strict schedule we were on. I don’t mind having to speak to the representative or doing paperwork but I would like to be advised that there’s a long process before I get my unit. The website states the unit would be ready for immediate move in.

Jose A.  |  Online Move In 
Rating:
5.0

Carlos is a excellent service manager with excellent customer service skills!

Wesley W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Nothing is perfect, but the family is worthy.

richard b.  |  First Impressions 
Rating:
5.0

Carlos Lugo does a good job so I don't know what I might suggest to improve on his work.

jary J. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Thanks

khamphou P. 
Rating:
2.0

Explain, insurance procedures prior to the costumer leaving the area. I left the store after purchasing the 4x8 trailer, then upon arrival I received a message to take pictures of the trailer prior to leaving

steven M. 
Rating:
5.0

Just keep up the good work

kathleen P. 
Rating:
5.0

Customer did not leave a comment.

jary J. 
Rating:
3.0

Customer did not leave a comment.

Shonda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmin T. 
Rating:
5.0

Customer did not leave a comment.

rose f.  |  Overall Experience 
Rating:
5.0

Good service

everardo O. 
Rating:
5.0

Awesome facility and great customer service!

Jessi Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry N. 
Rating:
5.0

Customer did not leave a comment.

LEANNA L. 
Rating:
5.0

Customer did not leave a comment.

Ula M. 
Rating:
3.0

Customer did not leave a comment.

Joseph G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramon r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
4.0

Everything went smoothly, I'd definitely use this uhaul again!

Linda G. 
Rating:
4.0

They was kool helpfully and easy to talk to

shelly b.  |  First Impressions 
Rating:
5.0

The ten foot box truck suited our needs and we are grateful for having it at our disposal......

jary J. 
Rating:
5.0

Customer did not leave a comment.

Justin M.  |  First Impressions 
Rating:
5.0

the truck should have been test driven because it shock when steeping on the breaks i wasnt happy with that

Stan D. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Good service thanks

Herman G. 
Rating:
5.0

Carlos was VERY helpful.

Carl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBY M.  |  First Impressions 
Rating:
5.0

Haul make awesome help a lot

JORGE G.  |  First Impressions 
Rating:
5.0

Very helpful.?

Nancy L.  |  First Impressions 
Rating:
3.0

The doors on the storage unit were a bit hard to open and close. Other than that it was good

Nolan M.  |  Overall Experience 
Rating:
5.0

Very helpful, I appreciate the service.

Jeanette M.  |  Overall Experience 
Rating:
5.0

Just good service

RONALD A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOKELANI S.  |  Overall Experience 
Rating:
5.0

Thanks ☺️

theresa p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trevella b.  |  First Impressions 
Rating:
3.0

Did not receive the dollie I requested and did not get the check list for to check my vehicle out .was over a hour late leaving.

Marie J.  |  First Impressions 
Rating:
5.0

Great customer service.

Jeanette M.  |  Overall Experience 
Rating:
5.0

Owner is wonderful

SHANNON S.  |  First Impressions 
Rating:
3.0

This is a great place to store all your needs. However, being a multi million dollar company I’d expect more secure camera systems in the indoor storage units, every corner is accounted outside and well watched by the cameras but no cameras inside the indoor cooling unit storages are accounted, which makes it easier for thieves to crack down in every room and to get away with everything from the inside. (My uhaul was broken into and not a trace was found.) Overall I liked my experience with Barstow uhaul, just wish they would update and add more cameras where there are no blinds spots and to where it’s necessary. Especially inside of the indoor cooling unit!

Vianca M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUDY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia V.  |  Online Move In 
Rating:
5.0

The reason why I’m giving the rating I’m giving is because on Sunday 11/21/21 estimated time 12:50 pm one of the employees was extremely helpful by helping me & my son moved my furniture out of the storage into my Truck for us & gave a helpful tip on using rope to tie down the furniture because I had the tailgate down. Me and My son did it ! I. Got all my furniture moved nothing was broken or loss. You guys are a little pricey but it was worth using your services. Thanks…

JUANITA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tasha m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOKELANI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keithley s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonette W.  |  Overall Experience 
Rating:
5.0

I would like to thank Carlos for his generosity and helping hand very professional and I would recommend this U-Haul to all my friends thank you so much

cecilia j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latina s.  |  Overall Experience 
Rating:
3.0

Owner was very rude not helpful at all with reservations

jesse h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christie s.  |  Overall Experience 
Rating:
3.0

the only problem is the fact we were given a storage unit that would be very accessible to us, yet once we got to the store, they changed our storage unit into a place that was very difficult to load our things into. i’m disabled and it was extremely hard for myself to pack up the uhaul, i almost ended up in the hospital.

Molly T.  |  First Impressions 
Rating:
5.0

The management was awesome

Sara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy C.  |  Overall Experience 
Rating:
3.0

Access should be 24 hours

Veronica R.  |  First Impressions 
Rating:
5.0

Carlos was the best came highly recommend

Marlene C.  |  First Impressions 
Rating:
5.0

Thank you

MELVALYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOKELANI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

amanda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
1.0

Not good at all. Although I were late with a monthly payment or two. After paying online, it sometimes would take 2 or 3 days for them to remove the extra lock. I work crazy hours and usually have to visit my storage after hours. I couldn't help but feel like they were trying to punish me. Because one incident when I reserved a truck I was late picking it up and have way through the check out process. The manager rushed in and help the people behind me and gave them my 15 footer. And told me because I was late it wasn't a hold on it. So because he was faster checking people out he felt it was ok to give my truck away. So naturally I called bull s..t and left. But it ended up costing me an extra $300 with out a reservation. I will recommend Moreno Valley U Haul and Las Vegas. I've felt with them for decades. But never again in Barstow CA .

Umoja S.  |  Overall Experience 
Rating:
5.0

Excellent experience.

johanna W.  |  Overall Experience 
Rating:
3.0

the property needs to be more secure with bar gates.

daeshanae m.  |  First Impressions 
Rating:
5.0

I was very impressed with my storage

Ricky H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea D.  |  First Impressions 
Rating:
3.0

Prices are too high every so months rent increase

Jadira L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zipporah F.  |  Overall Experience 
Rating:
5.0

We had a situation where we forced to abandon our storage unit. Carlos was so helpful in helping us to work through this. He was very kind and efficient.

Tanya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeste b.  |  First Impressions 
Rating:
4.0

All good

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

calina b.  |  First Impressions 
Rating: