Customer Reviews for U-Haul Moving & Storage of Barstow

2007 reviews

800 E Main St   Barstow, CA 92311
(in between barstow rd and muriel on main st)

(760) 256-8786

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 256-8786

800 E Main St
Barstow, CA 92311
(in between barstow rd and muriel on main st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Corrina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAN B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
4.0

No problems what so ever. Great experience.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE V. 
Rating:
3.0

On the day I returned the pick up truck,, I was told by your representative that I damaged the bumper. I was able to show a picture I took of the damage before I left the lot. The representative seemed surprised that I had a picture but not surprised about the damage. I hope that they aren't charging customers for damage that was done previously.

Jo R. 
Rating:
5.0

N/A

parrick allen N. 
Rating:
4.0

NA

SHAWN H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

KARLA A. 
Rating:
3.0

Great Job , thank you

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Dolores F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
5.0

very quick, friendly and helpful

SUSAN Z. 
Rating:
5.0

Customer did not leave a comment.

NAKIA K. 
Rating:
3.0

Customer did not leave a comment.

ann J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
4.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Very helpful. Thank you.

SUSAN K. 
Rating:
5.0

Customer did not leave a comment.

ANNIE W. 
Rating:
5.0

All was very well

LARRY J. 
Rating:
1.0

Only charge them one time not 3 times.

David B. 
Rating:
5.0

This location is well-maintained and cared for. The manager does a fantastic job, and i feel lucky to have someone with that level of work ethic take care of my moving needs. I look forward to using the service again, as i have in the past.

AUGIE C. 
Rating:
5.0

The manager Carlos, has great people skills, he made my transaction easy and fast, I was out of there within minutes. thank you, Carlos

Eli A. 
Rating:
5.0

Customer did not leave a comment.

Zipporah F.  |  Overall Experience 
Rating:
5.0

We had a situation where we forced to abandon our storage unit. Carlos was so helpful in helping us to work through this. He was very kind and efficient.

Tanya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
4.0

Customer did not leave a comment.

LANIER B. 
Rating:
5.0

Customer did not leave a comment.

LANIER B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I rented a 15 foot truck because right needed to pick up 14 foot roofing panels, when I put them in the truck they were too long. No where does it say that it is 15 foot from the mothers attic to the end of the truck. I was not very happy about this situation as I had to use tie Downs and was unable to shut the door all the way. The information on the truck is very misleading

JENNIE K. 
Rating:
5.0

Customer did not leave a comment.

celeste b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I don't like getting a reservation with no guarantee and they give put reservations w/o checking equipment availability with the store.

DESIREE G. 
Rating:
4.0

All good

Michael R.  |  First Impressions 
Rating:
5.0

It was great

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Caleb G. 
Rating:
5.0

Customer did not leave a comment.

Destini G. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

margaret c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
4.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah f.  |  First Impressions 
Rating:
3.0

Why was I charged a extra $70 after the the initial charge? My receipt shows everything minus the $70 so what is it for and why ?

RICHARD M. 
Rating:
5.0

Na

MELONY H. 
Rating:
5.0

Everything was excellent!!

KATHERINE W. 
Rating:
3.0

Customer did not leave a comment.

Danielle A. 
Rating:
5.0

None

JEFFERY J. 
Rating:
5.0

Perfect all

Se J. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Susan N.  |  First Impressions 
Rating:
5.0

Easy and not too complicated. Booked at late night and still have them available in the next morning. :-)

Jittranuch W. 
Rating:
1.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

calina b.  |  First Impressions 
Rating:
5.0

NA

JEFFERY J. 
Rating:
4.0

Carlos always worked with me & was very professional.

Nina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

frank a.  |  Overall Experience 
Rating:
5.0

The store manager has always gave me good customer service as well as his staff. Thank you sincerely Barbara Lee

BARBARA l.  |  First Impressions 
Rating:
5.0

When I reserve truck I want to be equipped with a lock because the truck I rented didn't have one.

EDWARD N. 
Rating:
5.0

Awesome guy.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
4.0

The truck was dirty on the outside, interior was good.

Gregory F. 
Rating:
3.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

The employees were very friendly and professional and fast. The truck was very clean and performed very well.

John C. 
Rating:
5.0

Our storage unit was great. Carlos and his team were always very friendly and helpful. Move in/move out we’re simple and quick.

Jeremy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Glenda G L. 
Rating:
4.0

Customer did not leave a comment.

CLEADIS A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
2.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

Organized and clean place

Luis H. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Make sure the keys are in the lock box😂😂

Alexandria T. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
4.0

One way trip on auto transportation

FERNANDO C. 
Rating:
5.0

Customer did not leave a comment.

JOSE E. 
Rating:
3.0

Customer did not leave a comment.

Willie S. 
Rating:
4.0

Customer did not leave a comment.

Ricardo G. 
Rating:
2.0

This truck was DIRTY!! You would think with covid 19 you would at least protect your customers by wiping down the steering wheel and handles. You know the items that are most touched by people... but obviously not here. The employees all act like you have the plague but don't care for the customer well being. Just wiping down the steering wheel and handles I ended up with 2 very dirty wipes (got pic if you want it). I seriously hope I don't get covid from using your nasty truck.

HEATHER V. 
Rating:
5.0

Carlos the person that helped me was professional and polite.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

PRESHESS H. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Keep up the great work

Javier E. 
Rating:
4.0

I grew up in Barstow, moving there in 1968. I can tell you that this is now the first and only time that I can give a "10" rating to this location, and to U-Haul overall.

James R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Thank you.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

scott O. 
Rating:
4.0

Customer did not leave a comment.

Chenoa A. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

No complaints, good service.

Blaine H. 
Rating:
4.0

Did not refund me my $20.00 as per agent, due to amount of gas reading that was wrong.

JERALD C. 
Rating:
5.0

Excellent service, clean facility, equipment clean and ready for pick up. Service agent was professional, courteous, and knowledgeable, very helpful to get us back on the road as my vehicle broke down. Thank you

Ward M. 
Rating:
5.0

Drop off took less than five minutes, and the employee was very kind.

REBEKAH K. 
Rating:
3.0

Customer did not leave a comment.

Vicki Z. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Luigi was very helpful.

James B. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Outstanding

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

Liliana F. 
Rating:
5.0

Not much U-Haul locations seem more professional than the independent contractors renting out your equipment

Anthony P. 
Rating:
5.0

Carlos is a excellent General Manager!

Wesley W. 
Rating:
3.0

Staff neglected to include the moving blankets that were a part of my order. This required me to stop at another location in order to pick up blankets, thus wasting time and additional distance. A double check of the order would have avoided this problem.

Quyen T. 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHELLE WENDY R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

Would rent from this location over and over, whenever I need them

EUSEBIO T. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

Sean went above and beyond to help us!

Mark A.  |  First Impressions 
Rating:
5.0

The practice to stage equipment on either side of the access door, was the only thing I questioned. I did not however let that reflect negatively in the score I gave. The facility was well run and managed.

Robert H.  |  Overall Experience 
Rating:
5.0

Right from the start the staff was courteous and knowledgeable!

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina N.  |  Overall Experience 
Rating:
3.0

The unit Smelled insanely bad. Unit 125. Once I moved out all the things to my stuff had soaked up that nasty smell. Brought it up to the manager. He said he would contact the other units to see if he could check where the smell was coming from but nothing ever happened. He did offer to move me to a different unit but I found that very inconvenient because the things I had there were very heavy and I had no help to move again.

raul h.  |  Overall Experience 
Rating:
5.0

Carlos, Matthew, and another young man helped me. They were all amazing. Thank you all for your hard work.

sonja h.  |  First Impressions 
Rating:
5.0

Matthew helped us out and was very nice to work with and the whole crew there is beyond friendly and professional. Thank you UHAUL Barstow!! Ruth Harrington

Ruth H.  |  First Impressions 
Rating:
4.0

space is a little tight to get trucks in to load / unload.

lorri T.  |  Overall Experience 
Rating:
5.0

Very good service

sharon d.  |  First Impressions 
Rating:
1.0

i cancelled in january and ii found out they charging me until today !

Bernd S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent at 800 E Main Street, Barstow. I received prompt and outstanding communication from team members. Always friendly and welcoming. Unit I rented was very clean. Thank you!

andrew w.  |  Overall Experience 
Rating:
4.0

Very helpful. Staff friendly.

Terri G.  |  Overall Experience 
Rating:
5.0

provided complete instructions on use of system. got 2 units after loading the 2nd one I left without locking the unit. once I realized my lock was with me 5 hours away, I called and they locked up

stan d.  |  First Impressions 
Rating:
5.0

Carlos was extremely professional and very helpful. Would recommend his store to friends and family.

Jeremy G.  |  First Impressions 
Rating:
5.0

The manager, Carlos, conducts himself professionally, He is confident which in turn reassured us that we are in good hands. We redeemed our one month free, and will keep it. Thank you, Carlos!

laura s.  |  First Impressions 
Rating:
5.0

Nothing left to say

ROBERTA B.  |  Overall Experience 
Rating:
5.0

Nice clean facility, friendly knowledgeable staff.

Bob K.  |  First Impressions 
Rating:
2.0

Very expensive compared to competitors

Home Healers L.  |  Overall Experience 
Rating:
4.0

problemwith U-Haul I rented biggest truck u offer.1st month storag rental was free.Ur Barstow location tried to rent me a 5x7 I endedup keeping truck more than 9 days I had no money to rent elsewhere

Nancy W.  |  Overall Experience 
Rating:
1.0

Made a reservation with all of my information. Turns out she made my reservation in California when I clearly stated that I was in Wisconsin. This was just the beginning of a terrible experience.

natalie e.  |  Reservation 
Rating:
5.0

Everything was great I would do it again happy people is the key

SHIRLEY T.  |  Reservation 
Rating:
5.0

I have used U-Haul for 25 years love them and great service.

Leilanie F.  |  Overall Experience 
Rating:
5.0

thank you guys so much

Taylor W.  |  Overall Experience 
Rating:
5.0

Good man running this location

Geroge M.  |  Overall Experience 
Rating:
5.0

This storage facility was most helpful for the last year!! Help was always friendly.... Thank you!!

Jill C.  |  Overall Experience 
Rating:
1.0

My reason is because I need a storge room that day or the next I had a 27 ft truck and they gave me a 5x10 I just cried so I ended up keeping the truck from 7/3-7/12 the room wasn't available till 7-9

nancy w.  |  Overall Experience 
Rating:
4.0

...

terry b.  |  Overall Experience 
Rating:
4.0

Nice clean easy to get to in and out😊

Aurelio Z.  |  Overall Experience 
No reviews have been submitted for this location.

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