Customer Reviews for U-Haul Moving & Storage of Barstow

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Barstow

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Jeremy G. | Overall Experience |
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Our storage unit was great. Carlos and his team were always very friendly and helpful. Move in/move out we’re simple and quick.

JOSE A.
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Customer did not leave a comment.

Glenda G L.
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CLEADIS A.
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Patrick B.
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james B.
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Andrew S.
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LAURA P.
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Luis H.
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Organized and clean place

Christopher O.
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Customer did not leave a comment.

Danny M.
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Alexandria T.
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Make sure the keys are in the lock box😂😂

Randall H.
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Customer did not leave a comment.

FERNANDO C.
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One way trip on auto transportation

JOSE E.
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Customer did not leave a comment.

Willie S.
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Ricardo G.
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HEATHER V.
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This truck was DIRTY!! You would think with covid 19 you would at least protect your customers by wiping down the steering wheel and handles. You know the items that are most touched by people... but obviously not here. The employees all act like you have the plague but don't care for the customer well being. Just wiping down the steering wheel and handles I ended up with 2 very dirty wipes (got pic if you want it). I seriously hope I don't get covid from using your nasty truck.

Joe T.
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Carlos the person that helped me was professional and polite.

PRESHESS H.
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Customer did not leave a comment.

Thomas C.
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Javier E.
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Keep up the great work

James R.
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I grew up in Barstow, moving there in 1968. I can tell you that this is now the first and only time that I can give a "10" rating to this location, and to U-Haul overall.

Stephen M.
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Customer did not leave a comment.

Mark C.
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Thank you.

CHRISTINA D.
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Customer did not leave a comment.

scott O.
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Chenoa A.
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SEAN C.
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Blaine H.
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No complaints, good service.

JERALD C.
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Did not refund me my $20.00 as per agent, due to amount of gas reading that was wrong.

Ward M.
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Excellent service, clean facility, equipment clean and ready for pick up. Service agent was professional, courteous, and knowledgeable, very helpful to get us back on the road as my vehicle broke down. Thank you

REBEKAH K.
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Drop off took less than five minutes, and the employee was very kind.

Vicki Z.
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Customer did not leave a comment.

Joel R.
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James B.
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Luigi was very helpful.

Walter A.
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Rickey B.
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Outstanding

Liliana F.
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Customer did not leave a comment.

Anthony P.
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Not much U-Haul locations seem more professional than the independent contractors renting out your equipment

Wesley W.
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Carlos is a excellent General Manager!

Quyen T.
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Staff neglected to include the moving blankets that were a part of my order. This required me to stop at another location in order to pick up blankets, thus wasting time and additional distance. A double check of the order would have avoided this problem.

Mark A. | Overall Experience |
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Customer did not leave a comment.

MICHELLE WENDY R.
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ANDREW F.
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EUSEBIO T.
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Would rent from this location over and over, whenever I need them

PHILLIP D.
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Customer did not leave a comment.

Araceli C.
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It was quick and easy to drop off.

Mark A. | First Impressions |
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Sean went above and beyond to help us!

Ike M.
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give better discounts for local people

Jill S.
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Customer did not leave a comment.

Janet T.
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Was able to feel the rep listen to me complaint and took the time to give me information and pamphlet of the company's number and contact information on were to submit my complaint.

CYNTHIA ANNE S.
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Top notch customer service.

Russell C.
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Customer did not leave a comment.

Jeff M.
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Donna D.
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Paul K.
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John B.
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Need more help to start the shift - there was one person working at the counter and getting trucks ready and 5 people in line. Not efficient

Andrea T.
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Nice guys great service I really think they went out of their way to help and I really appreciate it more than you could ever know thank you.

Douglas W.
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The General Manager was very helpful!! Thank you!!

REINA W.
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Rick S.
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Anthony T.
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Wesley W.
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No comment at this time!

Kathleen O.
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Christopher W.
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CHRISTINA G.
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Customer did not leave a comment.

sonna O.
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Very difficult. Time consuming and having to send information over and over

Alejandro R.
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This location should have more equipment or coordinate better with other U-Hauls to get equipment. I wanted a tow dolly in this location they didn't have one . Nor could another U-Haul just bring them one. They said if a random family brings a tow dolly to Barstow they will have one. What's the point of making a reservation then? The company telling me if a family brings a tow dolly ? Why can't the U-Haul bring a tow dolly to Barstow if I'm making a reservation a week in advance. Instead I had to waste gas money to drive a hour longer and I had to pay a fee to change drop off location. That was super frustrating and just looks unprofessional relying on other families to transport equipment, seemed like a total joke when I heard that. At least the next customer who needs a tow dolly in Barstow will be happy because I was that family that brought Barstow one instead of U-Haul.

GARY C.
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TIRES ON TRUCK WHERE SQUARE

RICARDO R.
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Should provide rent pulley

Wesley W.
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No comment at this time.

Jesse S.
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Customer did not leave a comment.

Debbie R.
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Customer did not leave a comment.

Ronald R.
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Every employee was very nice and helpful. All of the team. Special thanks to Carlos

CAMERON B.
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It was slso great

Rylie S.
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brandy R.
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LA TONI A.
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TAMMIE O.
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Was closed when I dropped off the truck

David F.
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The agent was very helpful and patient wit me.

ZACHERY N.
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No improvements necessary. Manager that works there was very helpful and got me in and out pretty fast.

CHRISTOPHER H.
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Customer did not leave a comment.

Jeffery J.
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The uhaul that i was rented was very dirty. I returned it clean but spent unnecessary time and energy cleaning someone else's mess.

Michael H.
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The only problem we had was when we checked out after hours, the web site gave us a little problem but was resolved when we called someone and told them about the problem, it was fixed. Thank you!!!

dianna B.
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Customer did not leave a comment.

Alexandra V.
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Customer service skills could of been better/friendlier. But straight to the point and got the job done. Also misgave informativos on closest available drop off location.

Robert R.
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Customer did not leave a comment.

Jared W.
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I use this location and the staff work hard and make the experience fast to rent trailers and trucks. A way to speed service is if there was a kiosk to complete online check in

Jeffery J.
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Customer did not leave a comment.

Francisco B.
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Customer did not leave a comment.

Lisa A.
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Customer did not leave a comment.

Rebecca P.
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Customer did not leave a comment.

Dajuan J.
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Lissette B.
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John C.
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But not happy with U-Haul terms. U-Haul charged me an extra 20 cents a mile because I did not know that Friday morning U-Haul switches to a higher rate from.79 to .99 a mile. Because i drove 230 miles, that U-Haul higher rate without advising me cost me 46 dollars. I could have waited till Monday

Holly B.
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When I dropped of my rental, they didnt give me my return paperwork, a receipt, or tell me how much it was worth actually going to caust.

Gregory S.
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Always quick and easy. They always have what I need in stock and ready to go.

Patrick D.
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Customer did not leave a comment.

Robert H. | Overall Experience |
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The practice to stage equipment on either side of the access door, was the only thing I questioned. I did not however let that reflect negatively in the score I gave. The facility was well run and managed.

Delores W.
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Customer did not leave a comment.

Mark S. | Overall Experience |
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Right from the start the staff was courteous and knowledgeable!

Matthew S.
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I may be biased because I am the employee that did my rental, but the service was phenomenal.

Beth U.
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Customer did not leave a comment.

LUIS C.
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Customer did not leave a comment.

Gina N. | Overall Experience |
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Customer did not leave a comment.

raul h. | Overall Experience |
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The unit Smelled insanely bad. Unit 125. Once I moved out all the things to my stuff had soaked up that nasty smell. Brought it up to the manager. He said he would contact the other units to see if he could check where the smell was coming from but nothing ever happened. He did offer to move me to a different unit but I found that very inconvenient because the things I had there were very heavy and I had no help to move again.

sonja h. | First Impressions |
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Carlos, Matthew, and another young man helped me. They were all amazing. Thank you all for your hard work.

Ruth H. | First Impressions |
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Matthew helped us out and was very nice to work with and the whole crew there is beyond friendly and professional. Thank you UHAUL Barstow!! Ruth Harrington

lorri T. | Overall Experience |
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space is a little tight to get trucks in to load / unload.

sharon d. | First Impressions |
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Very good service

Bernd S. | Overall Experience |
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i cancelled in january and ii found out they charging me until today !

andrew w. | Overall Experience |
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Customer service was excellent at 800 E Main Street, Barstow. I received prompt and outstanding communication from team members. Always friendly and welcoming. Unit I rented was very clean. Thank you!

Terri G. | Overall Experience |
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Very helpful. Staff friendly.

stan d. | First Impressions |
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provided complete instructions on use of system. got 2 units after loading the 2nd one I left without locking the unit. once I realized my lock was with me 5 hours away, I called and they locked up

Jeremy G. | First Impressions |
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Carlos was extremely professional and very helpful. Would recommend his store to friends and family.

laura s. | First Impressions |
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The manager, Carlos, conducts himself professionally, He is confident which in turn reassured us that we are in good hands. We redeemed our one month free, and will keep it. Thank you, Carlos!

ROBERTA B. | Overall Experience |
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Nothing left to say

Bob K. | First Impressions |
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Nice clean facility, friendly knowledgeable staff.

Home Healers L. | Overall Experience |
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Very expensive compared to competitors

Nancy W. | Overall Experience |
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problemwith U-Haul I rented biggest truck u offer.1st month storag rental was free.Ur Barstow location tried to rent me a 5x7 I endedup keeping truck more than 9 days I had no money to rent elsewhere

natalie e. | Reservation |
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Made a reservation with all of my information. Turns out she made my reservation in California when I clearly stated that I was in Wisconsin. This was just the beginning of a terrible experience.

SHIRLEY T. | Reservation |
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Everything was great I would do it again happy people is the key

Leilanie F. | Overall Experience |
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I have used U-Haul for 25 years love them and great service.

Taylor W. | Overall Experience |
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thank you guys so much

Geroge M. | Overall Experience |
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Good man running this location

Jill C. | Overall Experience |
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This storage facility was most helpful for the last year!! Help was always friendly.... Thank you!!

nancy w. | Overall Experience |
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My reason is because I need a storge room that day or the next I had a 27 ft truck and they gave me a 5x10 I just cried so I ended up keeping the truck from 7/3-7/12 the room wasn't available till 7-9

terry b. | Overall Experience |
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...

Aurelio Z. | Overall Experience |
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Nice clean easy to get to in and out😊

No reviews have been submitted for this location.

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