Customer Reviews for U-Haul Moving & Storage of Barstow

2047 reviews

800 E Main St   Barstow, CA 92311
(in between barstow rd and muriel on main st)

(760) 256-8786

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 256-8786

800 E Main St
Barstow, CA 92311
(in between barstow rd and muriel on main st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Noel O. 
Rating:
5.0

Carlos the manager is amazing he always takes care of us when we need .

KENDRICK F. 
Rating:
5.0

Fast and courteous

JAMES S. 
Rating:
5.0

The guy that accepted the return was exceptional. He gave amazing customer service. I highly recommend this office.recommend

KEVIN A. 
Rating:
3.0

the property needs to be more secure with bar gates.

daeshanae m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR Q. 
Rating:
5.0

I was very impressed with my storage

Ricky H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AUSTIN V. 
Rating:
5.0

Customer did not leave a comment.

Andrea D.  |  First Impressions 
Rating:
3.0

The car smelled gross. It was cigarettes and a foul odor. The car would make load noises on the freeway. They didn't give military discount. They charges me the full 24 hours but only let me have the vehicle for 14 hours. When I called to try to get a discount off of that they said they couldn't.

KRISTINEMARIE H. 
Rating:
2.0

Customer did not leave a comment.

MONTRELL K. 
Rating:
2.0

The employee seemed as if he did not want us to return there and questioned our returning there. However he did finally receive the equipment and checked us in quickly

Montrell K. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
1.0

Undisclosed fees

DUSTIN N. 
Rating:
5.0

Customer did not leave a comment.

SHASTA B. 
Rating:
5.0

Good

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Awesome staff

Kenneth S. 
Rating:
5.0

No charging fees when returning trucks after hours.

EDWARD N. 
Rating:
4.0

Customer did not leave a comment.

Edwin G. 
Rating:
3.0

good service

ulysses E. 
Rating:
3.0

It was a good experience

JIMMY S. 
Rating:
5.0

Thank you for your service.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

yvonne C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
2.0

On May 19 I rented a Uhaul pick up truck and a trailer. The trailer I rented was the incorrect size. When I returned to uhaul to exchange out the trailer for the size I needed I was charged again for the TRUCK and the new trailer. Total paid for the pick up truck $128.21. I used the SAME truck for a total of 4 hours. This is to much money!!

REGINA H. 
Rating:
2.0

I rented a truck and trailer to transport a utility vehicle for repair. The trailer was the wrong size. I went back to uhaul to exchange out the trailer for the correct size. Instead of charging me for the new trailer I had to pay for the truck again and new trailer. I was double charged for the truck. I am not happy about this

regina H. 
Rating:
3.0

Prices are too high every so months rent increase

Jadira L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Sandy M. 
Rating:
3.0

I just want to look at my receipt, I don't like your gas return policy,it should be full when I get it, and full when I return it

Jafar A. 
Rating:
5.0

Customer did not leave a comment.

LYDIA M. 
Rating:
1.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE LAVERA A. 
Rating:
5.0

I received excellent customer service from the manager Carlos. Thank you

Jo R. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
1.0

Have the equipment available when its time to pickup. Telling me its a computer problem is not a answer when a customer plan on having that equipment at that time specified. I had to fine other arrangements to move my furniture. When a person need a dolly to move a refrigerator and saying it will be available and its not. Not a happy customers.

Willie S. 
Rating:
3.0

The customer service was horrible

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Corrina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAN B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
4.0

No problems what so ever. Great experience.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE V. 
Rating:
3.0

On the day I returned the pick up truck,, I was told by your representative that I damaged the bumper. I was able to show a picture I took of the damage before I left the lot. The representative seemed surprised that I had a picture but not surprised about the damage. I hope that they aren't charging customers for damage that was done previously.

Jo R. 
Rating:
5.0

N/A

parrick allen N. 
Rating:
4.0

NA

SHAWN H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

KARLA A. 
Rating:
3.0

Great Job , thank you

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Dolores F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
5.0

very quick, friendly and helpful

SUSAN Z. 
Rating:
5.0

Customer did not leave a comment.

NAKIA K. 
Rating:
3.0

Customer did not leave a comment.

ann J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
4.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Very helpful. Thank you.

SUSAN K. 
Rating:
5.0

Customer did not leave a comment.

ANNIE W. 
Rating:
5.0

All was very well

LARRY J. 
Rating:
1.0

Only charge them one time not 3 times.

David B. 
Rating:
5.0

This location is well-maintained and cared for. The manager does a fantastic job, and i feel lucky to have someone with that level of work ethic take care of my moving needs. I look forward to using the service again, as i have in the past.

AUGIE C. 
Rating:
5.0

The manager Carlos, has great people skills, he made my transaction easy and fast, I was out of there within minutes. thank you, Carlos

Eli A. 
Rating:
5.0

Customer did not leave a comment.

Zipporah F.  |  Overall Experience 
Rating:
5.0

We had a situation where we forced to abandon our storage unit. Carlos was so helpful in helping us to work through this. He was very kind and efficient.

Tanya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
4.0

Customer did not leave a comment.

LANIER B. 
Rating:
5.0

Customer did not leave a comment.

LANIER B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I rented a 15 foot truck because right needed to pick up 14 foot roofing panels, when I put them in the truck they were too long. No where does it say that it is 15 foot from the mothers attic to the end of the truck. I was not very happy about this situation as I had to use tie Downs and was unable to shut the door all the way. The information on the truck is very misleading

JENNIE K. 
Rating:
5.0

Customer did not leave a comment.

celeste b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I don't like getting a reservation with no guarantee and they give put reservations w/o checking equipment availability with the store.

DESIREE G. 
Rating:
4.0

All good

Michael R.  |  First Impressions 
Rating:
5.0

It was great

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Caleb G. 
Rating:
5.0

Customer did not leave a comment.

Destini G. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

margaret c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
4.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leah f.  |  First Impressions 
Rating:
3.0

Why was I charged a extra $70 after the the initial charge? My receipt shows everything minus the $70 so what is it for and why ?

RICHARD M. 
Rating:
5.0

Na

MELONY H. 
Rating:
5.0

Everything was excellent!!

KATHERINE W. 
Rating:
3.0

Customer did not leave a comment.

Danielle A. 
Rating:
5.0

None

JEFFERY J. 
Rating:
5.0

Perfect all

Se J. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Susan N.  |  First Impressions 
Rating:
5.0

Easy and not too complicated. Booked at late night and still have them available in the next morning. :-)

Jittranuch W. 
Rating:
1.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

calina b.  |  First Impressions 
Rating:
5.0

NA

JEFFERY J. 
Rating:
4.0

Carlos always worked with me & was very professional.

Nina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

frank a.  |  Overall Experience 
Rating:
5.0

The store manager has always gave me good customer service as well as his staff. Thank you sincerely Barbara Lee

BARBARA l.  |  First Impressions 
Rating:
5.0

When I reserve truck I want to be equipped with a lock because the truck I rented didn't have one.

EDWARD N. 
Rating:
5.0

Awesome guy.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
4.0

The truck was dirty on the outside, interior was good.

Gregory F. 
Rating:
3.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

The employees were very friendly and professional and fast. The truck was very clean and performed very well.

John C. 
Rating:
5.0

Our storage unit was great. Carlos and his team were always very friendly and helpful. Move in/move out we’re simple and quick.

Jeremy G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Glenda G L. 
Rating:
4.0

Customer did not leave a comment.

CLEADIS A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
2.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

Organized and clean place

Luis H. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Overall Experience 
Rating:
5.0

Sean went above and beyond to help us!

Mark A.  |  First Impressions 
Rating:
5.0

The practice to stage equipment on either side of the access door, was the only thing I questioned. I did not however let that reflect negatively in the score I gave. The facility was well run and managed.

Robert H.  |  Overall Experience 
Rating:
5.0

Right from the start the staff was courteous and knowledgeable!

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina N.  |  Overall Experience 
Rating:
3.0

The unit Smelled insanely bad. Unit 125. Once I moved out all the things to my stuff had soaked up that nasty smell. Brought it up to the manager. He said he would contact the other units to see if he could check where the smell was coming from but nothing ever happened. He did offer to move me to a different unit but I found that very inconvenient because the things I had there were very heavy and I had no help to move again.

raul h.  |  Overall Experience 
Rating:
5.0

Carlos, Matthew, and another young man helped me. They were all amazing. Thank you all for your hard work.

sonja h.  |  First Impressions 
Rating:
5.0

Matthew helped us out and was very nice to work with and the whole crew there is beyond friendly and professional. Thank you UHAUL Barstow!! Ruth Harrington

Ruth H.  |  First Impressions 
Rating:
4.0

space is a little tight to get trucks in to load / unload.

lorri T.  |  Overall Experience 
Rating:
5.0

Very good service

sharon d.  |  First Impressions 
Rating:
1.0

i cancelled in january and ii found out they charging me until today !

Bernd S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent at 800 E Main Street, Barstow. I received prompt and outstanding communication from team members. Always friendly and welcoming. Unit I rented was very clean. Thank you!

andrew w.  |  Overall Experience 
Rating:
4.0

Very helpful. Staff friendly.

Terri G.  |  Overall Experience 
Rating:
5.0

provided complete instructions on use of system. got 2 units after loading the 2nd one I left without locking the unit. once I realized my lock was with me 5 hours away, I called and they locked up

stan d.  |  First Impressions 
Rating:
5.0

Carlos was extremely professional and very helpful. Would recommend his store to friends and family.

Jeremy G.  |  First Impressions 
Rating:
5.0

The manager, Carlos, conducts himself professionally, He is confident which in turn reassured us that we are in good hands. We redeemed our one month free, and will keep it. Thank you, Carlos!

laura s.  |  First Impressions 
Rating:
5.0

Nothing left to say

ROBERTA B.  |  Overall Experience 
Rating:
5.0

Nice clean facility, friendly knowledgeable staff.

Bob K.  |  First Impressions 
Rating:
2.0

Very expensive compared to competitors

Home Healers L.  |  Overall Experience 
Rating:
4.0

problemwith U-Haul I rented biggest truck u offer.1st month storag rental was free.Ur Barstow location tried to rent me a 5x7 I endedup keeping truck more than 9 days I had no money to rent elsewhere

Nancy W.  |  Overall Experience 
Rating:
1.0

Made a reservation with all of my information. Turns out she made my reservation in California when I clearly stated that I was in Wisconsin. This was just the beginning of a terrible experience.

natalie e.  |  Reservation 
Rating:
5.0

Everything was great I would do it again happy people is the key

SHIRLEY T.  |  Reservation 
Rating:
5.0

I have used U-Haul for 25 years love them and great service.

Leilanie F.  |  Overall Experience 
Rating:
5.0

thank you guys so much

Taylor W.  |  Overall Experience 
Rating:
5.0

Good man running this location

Geroge M.  |  Overall Experience 
No reviews have been submitted for this location.

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