Customer Reviews for U-Haul Moving & Storage of Bartlett

1,828 reviews

7399 Hwy 64   Memphis, TN 38133
(Hwy 64 and Appling Rd)

(901) 730-7753

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 730-7753

7399 Hwy 64
Memphis, TN 38133
(Hwy 64 and Appling Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
4.0

Customer did not leave a comment.

Kyea J. 
Rating:
4.0

Nothing at all

Fannie C. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Lorrick M. 
Rating:
5.0

Customer did not leave a comment.

Antonio H. 
Rating:
1.0

Customer did not leave a comment.

Emile D. 
Rating:
4.0

Customer did not leave a comment.

Tertius E. 
Rating:
4.0

Show up on time. Was almost 30 mins late to work. Our time (customers) is valuable too

Michael W. 
Rating:
5.0

Great people

MIKE H. 
Rating:
5.0

Customer did not leave a comment.

Mauricio B. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
5.0

I had "reserved" equipment in Oxford, MS - but had to drive to Memphis, TN to get it. That added 3-4 hours to my move to Dallas, because I went from Oxford to Memphis and back to Oxford to load. This was very stressful. I realize that you can't guarantee equipment location - but this was very tough on me. I had to drive so many hours and felt quite tired by the end.

Salahuddin K. 
Rating:
3.0

There was no mention of a $300 deposit being needed to rent the van during the process to book it online yet once I arrived on-site to pickup the van I was shocked to learn it was required. Im not sure if that is normal for all sites or if I was being racially profiled. I rented a van from a different site in Memphis about a year ago and a $300 deposit was not needed. Would like someone from the corporate office to contact me to discuss.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY D. 
Rating:
5.0

Cleanest truck I have ever gotten.

Christopher R. 
Rating:
2.0

Truck we rented broke down half way through our trip. Mechanic who looked at it said that the issue had been "rigged" and was obviously going to be faulty at some point. After being broken down for 3.5 hours, the vehicle had to be towed.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

cheryl S. 
Rating:
5.0

Customer did not leave a comment.

peter C. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
1.0

This location has very poor customer service skills and they're very unprofessional in dealing with business an people I'll never ever use uhaul again.

Tamara L. 
Rating:
4.0

19.95 per day is a good rate. However, .69 per mile on top of that is ridiculous and then have to fill the rental back up to where it was…unbelievable…i understand the initial rental fee but you shouldn't be able to or want to charge mileage plus gas…$40 2 day rental became almost $100

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Beth G. 
Rating:
3.0

Workers inside were average service at best.

Tanya F. 
Rating:
4.0

Might let them know the huge oversized mirrors have no blind spot! Maybe I should have known but I drive a Ford with blind spot light indicators. It was a great experience.

Sharon S. 
Rating:
5.0

Great service. Excellent team!!

VANCE P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Laniya R. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Smooth return process.

Monte M. 
Rating:
5.0

Easy drop off, guy helping gave clear instructions and helped move the trailer exactly where it went. Great experience.

Ryan M. 
Rating:
5.0

Only thing that went wrong is the plug that plugged in the truck to make the trailer lights work came out and broke and that y'all said you would take some money off of how much it was and never didn

DARREN P. 
Rating:
5.0

Customer did not leave a comment.

Johnathan T. 
Rating:
3.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
1.0

Customer did not leave a comment.

vipul P. 
Rating:
4.0

None

Christopher C. 
Rating:
1.0

Customer did not leave a comment.

LUKE R. 
Rating:
4.0

Customer did not leave a comment.

Kristina D. 
Rating:
4.0

Customer did not leave a comment.

April N. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
1.0

Customer did not leave a comment.

Rickena P. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
3.0

Customer service reps were not very engaged, seemed more interested in their cell phones than customer service.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas O. 
Rating:
3.0

Original location changed to that pick-up location the day before I was coming to town to get the vehicle. Different size vehicle (larger). Staff was very kind and efficient, so I do want to commend them for sure. VERY nice and employee when I dropped vehicle off helped me move some stuff into my vehicle from the truck so please reward him and the kind lady who served me at checkin. First experience in Oxford was bad. Location had my truck wedged between two where impossible to retrieve it using the auto pickup option. I don't think I will be using Uhaul if other options exist in the future.

PATRICK P. 
Rating:
4.0

Online check in information was not accessible to employee at the facility. Luckily the check-in process went smoothly and quickly anyway.

Jonathan S. 
Rating:
5.0

Fast & quick rental process every time. I rsvp online, walked in the store to pick up my rental. The whole process took about 15 minutes. I would definitely be using Uhaul every time & would recommend to all my family and friends.

sophea H. 
Rating:
1.0

The truck was in need of repairs and was barely functioning.The people were not friendly and did not explain things well.Poor experience would not recommend or use again

Denita M. 
Rating:
5.0

Great service. Polite employees.

Tim N. 
Rating:
3.0

The location and staff were fine but I rented a 26” truck and it vibrated so hard the entire time I was driving….You would think if you rented a truck to move your valuables it would AT LEAST drive smooth so nothing gets broken…

Jennifer P. 
Rating:
3.0

Customer did not leave a comment.

Velda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelsey L. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Excellent experience

Mark S. 
Rating:
3.0

My only complaint was the storing of the large rental trucks along the aisles between the buildings. It made it difficult to load and unload vehicles and especially bring in moving trucks that I hired to vacate the unit.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedahlia S. 
Rating:
3.0

We got there on time, 11:30, but couldn't actually access the uhaul until nearly 12:00 due to having to wait for the verification process and the employees switching our truck. This cut into our time slot. The truck also had a sign saying if we swept it out we would get $25 off, and we did not get $25 off

Mira B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Excellent customer service. Friendly and knowledgeable employees.

John S. 
Rating:
4.0

I worked with the manager and he was very helpful.

Selina C. 
Rating:
5.0

Customer did not leave a comment.

Cathy K. 
Rating:
5.0

Customer did not leave a comment.

JERRY S.  |  First Impressions 
Rating:
2.0

Transmission is going out on the truck we had and I know that effects gas mileage on it.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

nancy C. 
Rating:
5.0

Customer did not leave a comment.

Kelsey L. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

The service is great. Staff is professional and knowledgeable. Wouldn't change a thing

Alane W. 
Rating:
3.0

I was directed to another location to figure out why the electrical wiring for the signal did not work, spent about an hour trying to figure it out after being advised that it may be the fuse (testing each fuse). Then afterwards, I was directed to another uhaul location off of summer ave and the gentleman figured it out in literally 30 seconds. He said that for a new hitch, you have to move the trailer around so the hitch grounds the connection. It's not that they gave a bad service but that knowledge would have save me at least an hour and a drive down to summer ave without lights.

Tom N. 
Rating:
3.0

Customer did not leave a comment.

Donna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

The best u-haul/customer service I received in a while I went to the Bartlett location (7399 hwy 64) the customer service rep I believe he his was KELSEY he was very informative not only that but I watched him preform several task..check-in a truck clean that truck bought boxes out hook a trailer I mean he's just awesome….

kelsey L. 
Rating:
4.0

I signed a contract for the storage. You increased the payments in four months. I feel you tried to get every penny out of me you could. Enjoy your day.

Thurman G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
2.0

When you see customers waiting stop what you're doing and come serve your customers. We ask the worker could help us put the car on the tow bar and said yes but it would cost us a small fee. Also the price they quoted us on the internet was a little higher when we picked the truck up.

Shawn K. 
Rating:
1.0

Was overcharged 60 additional miles on rental. When requested to speak to the manager was told he did not have time to help me and would not call back to help either. I have been renting a truck from this location once a month for the past 3 to 4 years and will be looking to find another location to rent from.

Wolfchase N. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Uzenzile J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina T. 
Rating:
5.0

Customer did not leave a comment.

beverley B. 
Rating:
5.0

Customer did not leave a comment.

Travis D. 
Rating:
5.0

It is easy to just go in and do the transactions. Fill out all of the pertinent information on the site and go in when you get there. It took about 4 minutes.

Jim G. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

The truck looked clean on the inside upon initial inspection, but after driving it I noticed that there was garbage under the seats that moved around after going over bumps. The windshield and side mirrors were not clean. The truck was on EMPTY, but that was ok - I knew I'd have to get gas. The local rep did not walk around the truck with me, that was disappointing. I had a lot of anxiety driving such a big truck and it would have been nice if he had come outside and showed me the truck, how to open the back, tips on how to secure boxes/furniture in the back of the truck, etc. He was nice, but he didn't go the extra mile to make me feel confident about the truck.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Eather S. 
Rating:
5.0

Great customer service. I rsvp my van rental online, walked in to pick up & drop off van was very fast & easy. The whole process took about 20 min. I used uhaul all the time when I need to transport large stuff for my business needs.

sophea H. 
Rating:
5.0

Customer did not leave a comment.

Clayton W. 
Rating:
3.0

Customer did not leave a comment.

Devante B. 
Rating:
5.0

Both of the employees I worked with were really nice and had me in and out rather quickly

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Johnathon G. 
Rating:
5.0

Pickup and drop off was easy and friendly, equipment was in good shape.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

I had to go substantially out of my way to get there

Leslie K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gavin S. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

wade S. 
Rating:
1.0

They are rude as cramp.This world today sucks I got behind from medical problems and tried to work out a payment plan and they wouldn’t do it.I was in the hospital almost dead and my mother talked to them and they were like oh well can I come pay this. Now I’ve lost everything that belonged to my children since they were baby’s. And my father just passed away and the things of his i had

SONDRA T.  |  Overall Experience 
Rating:
5.0

Employees very friendly and willing to help with the equipment. I have rented from different location in the past. I will be back to rent this location.

Teresa H. 
Rating:
5.0

They have an amazing staff! The mgr Dantonio is a great problem solver and his assistant has great customer service skills. I always recommend this location to my friends!

JEANEATTE S. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
4.0

Customer did not leave a comment.

Bernard M. 
Rating:
4.0

Have furniture dolly available.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Walter O. 
Rating:
5.0

Customer did not leave a comment.

Angelic L.  |  Overall Experience 
Rating:
5.0

I thank everyone at U-Haul, they went beyond what I expected and most of all I appreciated no matter when I came in the office I was greeted as though they were glad I came; thanks again

Jerry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quiana J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna A.  |  Overall Experience 
Rating:
5.0

Dantonio was very kind and helpful. There was an issue with the first vehicle I was assigned and he quickly made it right. He also helped me when I needed storage. Thanks for making a difficult situation easier to manage.

Katherine G.  |  First Impressions 
Rating:
5.0

Thanks for the service, because of it we utilized it with multiple storages and will continue to use u-haul

Jerry F.  |  Overall Experience 
Rating:
5.0

I always had a good experience when I would come. The staff always helpful.

Ronda S.  |  Overall Experience 
Rating:
5.0

The manager was so helpful and easy to deal with. Thank you Tony!

Mickey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvin f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TARA C.  |  Overall Experience 
Rating:
5.0

The staff at the 64 highway location in Memphis TN are awesome!! I would recommend them to anyone!!! Thanks for always taking the extra steps and making sure our needs are put first.

Brandi R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN D.  |  Overall Experience 
Rating:
2.0

I arrive to the office to get a storage unit that I had reserved online. It was only after the employee had process me gave me a unit number and everything that I find out they have no units available. I just feel like someone should have call me in advance to inform of this.

Lashundra C.  |  First Impressions 
Rating:
4.0

N/A

Brenda R.  |  Overall Experience 
Rating:
1.0

Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.

carla s.  |  Overall Experience 
Rating:
1.0

Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.

carla s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lilkeyta G.  |  Overall Experience 
Rating:
5.0

Danton is was less than helpful when we moved out. He said he couldn’t provide mile info about our Truck because we didn’t book it through him and he couldn’t help us with a Storage location at our destination because… some system mom bought jumbo reason. He definitely had a different demeanor from when we checked in a storage unit. UHAUL’s first month free with a Truck Rental has really helped us and we are pleased overall with the service.

Carl T.  |  Overall Experience 
Rating:
5.0

Uhaul representative did a great job.

Linda W.  |  First Impressions 
Rating:
5.0

Dontonio was very helpful and friendly.

Charles R.  |  First Impressions 
Rating:
5.0

Staff is always fun and friendly

Steven H.  |  Overall Experience 
Rating:
5.0

Wow, the entire stay was on point. Employees, facility and most of all the cleanliness. Keep up the good work guys.

Claudia W.  |  Overall Experience 
Rating:
5.0

I have used U-Haul throughout the years and I’ve always had a great experience when I drop this last one off this last time great great experience very very reliable just a great experience thank you

BETTY H.  |  First Impressions 
Rating:
5.0

Front office clerk on June 20 was not very friendly, but the manager this past week was very very helpful after a military move forced me to close down the unit remotely. Appreciate the assistance!

Brad C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence P.  |  Overall Experience 
Rating:
5.0

I cannot compliment Dantonio and his staff enough to adequately express my great experience for the past 3 years. I feel like I left my family when I closed my unit and moved out. This location is amazing and I hope someone in higher management reaches out to Dantonio to let him know this was said about them. I will recommend this location to anyone and everyone.

Lauren G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul O.  |  Overall Experience 
Rating:
5.0

Storage facility is clean and easy access to unload my stuff into facility

Siraj V.  |  First Impressions 
Rating:
3.0

Unable to talk to staff. Wait time to long. Wait time over 30 minutes.

Anderson I.  |  Overall Experience 
Rating:
5.0

Everything was very clean & the staff was extremely helpful and professional. This was a very convenient store location for my move. Great experience.

Aaron M.  |  First Impressions 
Rating:
5.0

The day 1st day the 2 people were extremely friendly & helpful, but the next day the young lady was a little rude.. maybe she was having a bad day

Tiffiney J.  |  First Impressions 
Rating:
2.0

Rude, staff not helpful

domineshia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garry W.  |  Overall Experience 
Rating:
5.0

Tony was extremely professional and knowledgable He helped me throughout the process.

Lanita B.  |  Overall Experience 
Rating:
3.0

It is a good location, but kind of snug. And it is hard to get out once you are done because of all the Uhaul equipment in the aisles, and on one aisle there was a couple living there in their storage unit and were very rude when I was trying exit out.

Carlotta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERI R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latangia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

Very helpful employees

KENNETH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nichole w.  |  Overall Experience 
Rating:
3.0

We had already moved out of the facility and two weeks after we were out we got a message that we were still renting the storage unit. We had to go back to the facility and once again get the staff to close the account. Uhaul has a very poor records system and the communication system is far below par.

michael S.  |  Overall Experience 
Rating:
5.0

The Bartlett Operator was great! SHE SAVED U-HAUL REPUTATION! AFTER SUCH A NIGHT MARE EXPERIENCE WITH YOUR RESERVATION SYSTEM AND COSTUMER CARE AGENTS, THE BARTLETT LADY , MAY GOD HELP HER, SAVED U-HAUL REPUTATION! The equipment I rented from you was great, well designed but your STORAGE RESERVATION SYSTEM AND COSTUMER CARE AGENTS ..... SUCK ! Excuse my language!!

Vasile A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damani J.  |  First Impressions 
Rating:
5.0

Good place to store your stuff

Kenneth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leina O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice T.  |  Overall Experience 
Rating:
5.0

The staff here were very helpful in every way. Thanks to all. william bynum

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia B.  |  Overall Experience 
Rating:
4.0

The employee was very helpful, courtious and seemed to actually care about me as an individual. The units behind the office entry and exit are not easy to load or unload when others are entering or exiting. There are trucks and trailers parked along the buildings making one have to move anytime someone needs to get passed.

james n.  |  First Impressions 
Rating:
5.0

Dantonio is always going above and beyond for customers expectation.

Ivette C.  |  First Impressions 
Rating:
5.0

Great hard working staff! Never had a problem would highly recommend.

Kevin L.  |  First Impressions 
Rating:
2.0

My storage had a leak in it and damaged my mattresses also when I made my reservation for my uhaul I reserved a storage unit when I got there they said they didn’t have my reservation and the only unit available was way bigger than what I needed but only one available so of course couldn’t keep my stuff on the uhaul I was forced to rent the bigger unit paying more money and in return getting my beds damaged

Amber S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CHARLES P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Unique R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LARRY C.  |  Overall Experience 
Rating:
5.0

Great

Tommy L.  |  Overall Experience 
Rating:
5.0

Great

Tommy L.  |  Overall Experience 
Rating:
3.0

Only problem we had is where the email was sent to remind of monthly bill, never could get it right after we told them time and time again.

Jack S.  |  Overall Experience 
Rating:
5.0

I've rented here before and service was excellent, so I came back...same great service was extended!!

LaKeta B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
4.0

Facility clean and organized

alvin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allen Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dimentheal B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe B.  |  First Impressions 
Rating:
5.0

The manager there is top notch and I never had any issues overall a great place

Ted B.  |  Overall Experience 
Rating:
4.0

This used to be a 24 hours accessible facility. It was very convenient but I understand that the need to limit late night hours.

Eunice B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAEED M.  |  First Impressions 
Rating:
5.0

Used this facility for over 8 years and never had any issues - stored furniture, clothingand many other items.

JAMES H.  |  Overall Experience 
Rating:
5.0

Great service !

Carol H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  Overall Experience 
Rating:
2.0

The staff was rude and had attitudes whenever I came in to inquire about something. Also they seemed to not know their job that well because everything needed to get streamlined to the manager even on easy operations. The manager was never available nor did he follow up after being left several messages.

Kishner S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lakeyishia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff d.  |  First Impressions 
Rating:
3.0

Very few pleasant service at the storage location on stage road. We had to rent a truck from another location. Truck rental was the worst experience at the location on Summer Ave Memphis we've - We were ask for a third person phone number NOT associated with the truck rental-that person unknown to us had a balance due..Your corporate office approved the rental.The Summers location did not. We went to Penske with our money, excellent service. Penske only needed my husband and I info and credit card not our random friends phone number. Absolutely the worst service on Summer Ave,Memphis

TERRI H.  |  Overall Experience 
Rating:
2.0

No comment

tyrone d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RON S.  |  Overall Experience 
Rating:
1.0

I would like to state the truth and the whole truth. Upon arriving, my wife met Dantonio, the manager of the facility, who was EXTREMELY HELPFUL! His service was quite pleasant and beyond exceptional. He went above and beyond to take care of my wife's concern's regarding hours which would accommodate our move, etc. -Just overall a great guy. Therefore, Dantonio should be exempt from this rating. The grounds were clean but the facility itself is really very old and honestly, out of 43 times of having to move, relocate, store items due to being a commander in the military, we have never seen an older facility. The positive side is, however, we have never visited a storage facility that had a unit so large. Maybe the unit size is normal but it surely works well for our needs. Now, I will proceed in telling you what our issues have been. Upon returning the truck, my wife received a telephone call from a young lady at the facility who, upon my wife answering, jumped down her throat (verbally), and alleged that we had smoked in the rental truck. My wife tried and tried to explain to the employee that she doesn't smoke, nor do I. Even more, my wive's father, who drove the truck, has medical conditions that would never allow smoke. We aren't sure if the cigarette butts were from the previous driver and city, but we are certain that neither of the three of us left cigarette butts in the vehicle. We cleaned the truck and refueled the truck. We were also under the mileage allowed to us, by approximately 45 miles. The employee informed my wife that she had been attempting to run our card (before speaking with us and ever allowing us an opportunity to hear her concerns or express our rebuttal). Luckily for us, Bank of America was quick to identify the duplicate attempts and block all charges. The employee stated that we had gone over our miles, but upon calling customer service, the agent clearly stated on U-Hauls recorded line that we were under our miles allowed, as I had informed the employee at the location. The employee also falsified information on our account that we had not refueled the truck. We hold fuels cards with two different well known gas stations and their both active with available credit. We fueled the truck up and returned the vehicle. Here's the thing: While the truck was being returned, the "same employee" never mentioned we were below the fuel. She walked around the truck with our person. She never found cigarette butts while in our presence, so honestly, I feel as if we are being manipulated. This isn't how you treat your customers, especially ones who have always used your services and who have..., might I add, never had problems with any other U-Hual location in the past. It surely isn't how you treat an active duty military family who has been pulled here and there, around the world, to fight for the good people of this country. My wife called customer service but still, we are receiving text messages that we have an outstanding balance at the location. We turned the truck in early and after we heard from the location, we called both the location and customer service and requested to go back to the location and clean these alleged butts. However, we never received a call back. A few days later, we received notification, via email, that we now have an outstanding balance at the location. This incident might end decades of us renting with U-Haul. We will consider Budget during our next move. Employees sometimes fail to realize the financial risk in which they sometimes subject their company or brand to. Thank you for your time.

Brazil G.  |  First Impressions 
Rating:
5.0

Have used this location twice before.... Absolutely Amazing!!!! Excellent Customer Service!!!!!

LENNELL G.  |  First Impressions 
Rating:
5.0

Great service and facility with thanks, Ladies. Note this address can play havoc with some GPS systems that need Bartlett (vs Memphis) to find.

blake k.  |  Overall Experience 
Rating:
3.0

Staff is not very knowledgeable of services provided. Staff was rude and disengaged.

jasmaine w.  |  Overall Experience 
Rating:
5.0

It seems there was a corporate wide system failure that delayed getting my storage unit and returning my trailer. The staff was very helpful and provided temporary storage for the trailer until computer systems came back on line and they were able to properly process application for storage unit. Excellent manager and staff.

anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C.  |  Overall Experience 
Rating:
5.0

Thanks

Gloria B.  |  Overall Experience 
Rating:
5.0

The ladies were very busy when I got there. They handled everything very professional and got everyone what they needed.

Lisa R.  |  First Impressions 
Rating:
5.0

Morning staff was very accommodating in a stressful moving situation.

angelica e.  |  First Impressions 
Rating:
4.0

Staff was flexible with time schedule when returning the equipment

rhonil g.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

John M.  |  First Impressions 
Rating:
5.0

Excellent customer service. Unit was clean upon move in and I never saw signs of critters or insects.

Tonna G.  |  Overall Experience 
Rating:
5.0

DANTONIO SEALS Provided great service.

harell j.  |  Overall Experience 
Rating:
1.0

Gate doesn’t work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn’t change paperwork and email.

randy p.  |  First Impressions 
Rating:
4.0

Great service!!! No problems with reservation.

Debra F.  |  First Impressions 
Rating:
5.0

Not one problem the four years I rented the storage .

RAYMOND P.  |  Overall Experience 
Rating:
3.0

Staff was fine. But did not have what I needed.

Tom J.  |  Overall Experience 
Rating:
5.0

They met all our needs. And were very professional.

Ernie K.  |  First Impressions 
Rating:
4.0

Easy access and great price.

Josh S.  |  Overall Experience 
Rating:
5.0

I’m very Blessed too have my belongings at your facilities. Thank You 🙏🏾

Kalisha T.  |  Overall Experience 
Rating:
5.0

Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.

Kristen W.  |  Overall Experience 
Rating:
5.0

Very Friendly and professional environment

JALES C.  |  Overall Experience 
Rating:
5.0

Guy behind the counter was nice and helpful.

Jacob D.  |  First Impressions 
Rating:
5.0

Great company

kish s.  |  First Impressions 
Rating:
5.0

Pretty good service, had a unit ready within minutes and was quick with paperwork! It’s a busy location, but the security looks to be good.

TORRE S.  |  First Impressions 
Rating:
5.0

Great service

Erin C.  |  First Impressions 
Rating:
5.0

Wonderful service best yet hands down.

Ronald W.  |  First Impressions 
Rating:
3.0

Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.

Michael R.  |  Overall Experience 
Rating:
3.0

Unit G003 leaks

CARL B.  |  Overall Experience 
Rating:
4.0

went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .

Fred G.  |  Overall Experience 
Rating:
5.0

No complaints

Tyler E.  |  Overall Experience 
Rating:
5.0

friendly, helpful staff. secure location

BENJAMIN B.  |  Overall Experience 
Rating:
5.0

The staff was always helpful, and access to the storage convenient.

Lisa L.  |  Overall Experience 
Rating:
3.0

I was really hoping for a first months free specially since it is our 2nd unit.

Miriam K.  |  Reservation 
Rating:
5.0

Staff was always polite and informative.

KERRY M.  |  Overall Experience 
Rating:
5.0

Close convenient great price and service

carl t.  |  Overall Experience 
Rating:
5.0

Very friendly and professional.

STACY L.  |  Reservation 
Rating:
5.0

Uhaul was very helpful in my time of need

Chris O.  |  Overall Experience 
Rating:
5.0

Great Experience!!!

Arleterrace S.  |  Overall Experience 
Rating:
5.0

With 24 hour access I was able to return my equipment even when jobs ran late. After four years of being a customer there was only one mistake I encountered and they corrected it quickly.

CHRIS K.  |  Overall Experience 
Rating:
5.0

Very satisifed

Jacqueline T.  |  Overall Experience 
Rating:
5.0

Excellent customer service!!!

Tanikka c.  |  Overall Experience 
Rating:
5.0

Gentleman was very helpful and courteous.

debra d.  |  Reservation 
Rating:
5.0

Goood place to do business

ABIGAIL N.  |  Overall Experience 
Rating:
2.0

After u-haul took over it was often difficult to contact local unit. Prices climbed and new fees were levied for access and special locks etc. Access difficult w/trailers parked everywhere.

VALERIE T.  |  Overall Experience 
Rating:
5.0

The staff here was very professional! The facility was clean and secure. I would definitely recommend and store here again!

Adrienne W.  |  Overall Experience 
Rating:
5.0

No complaints.

MARY E.  |  Overall Experience 
Rating:
5.0

Great place!

Tabitha W.  |  Overall Experience 
Rating:
5.0

Thanks rented for over 8 months and had no problems. Denise Olson

Denise O.  |  Overall Experience 
Rating:
4.0

Great access for storage and truck rental. Security cameras in place to help monitor activity at storage units.

Kelley S.  |  Overall Experience 
Rating:
3.0

It’s nearly impossible to get anyone to answer the phone here. Good luck getting them to call you back either, if you leave a message

Joseph P.  |  Overall Experience 
Rating:
2.0

always broken things in the drive way. never enough room. uhaul rentals always parked in drive way. expensive because of add ons that i was told had to happen when renting. slow service untrained

David B.  |  Overall Experience 
Rating:
5.0

Dantonio is professional, and a great guy. He will take care of you. If I need anything U Haul, he’s the one I’m going to see. Even if it’s out of my way... Courteous, friendly, and professional!

Eric B.  |  Overall Experience 
Rating:
5.0

Thanks yu very much.

leevester c.  |  Overall Experience 
No reviews have been submitted for this location.

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