Customer Reviews for U-Haul Moving & Storage of Bartlett

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bartlett

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Brandon C. on

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Customer did not leave a comment.

LaJessical T. on

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Friendly and very helpful manager!

peggy B. on

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Agents Dantonio and Desiree were absolutely the best Customer Service Sales Reps. They are an asset to your company. Peggy Bentley Frequent Customer

Willie F. on

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Meed to look into futu te bout having. A. Mobilr unit. In each city .Mobilr Unit to bring out ywo wheel zDolly for csr thst csnt movd and dhoe perdon hoe to hook it up to get csr to shop. Ot movr it to. Another locstion or. Even to movr it to another city. Yhey tske you bk

Keith H. on

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I reserved a truck and because I showed up early I was denied the truck and at my appointment time the truck was not available, on top of that the next day when I was finally able to pick up an available truck I was charged more than what was estimated online! I have a business moving equipment for companies, I'll no longer be using your services. This was the worst experience ever, my client lost a lot of money because what was promised was not delivered...

Amy S. on

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Lolita J. on

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The young man here was quick and polite.

Tamela W. on

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Jose B. on

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Susan E. on

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My truck rental was a very pleasant experience and I have no complaints at all!

Nicholas N. on

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Truck was not ready at scheduled pickup time, had to wait 20 mins in the parking lot for the equipment to be prepared.

Bering F. on

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Excelente

Joshua S. on

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The manager was very helpful - really appreciate his taking time to explain things about the process. User-friendly and kind.

Jarobin H. on

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Ramon F. on

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Harold M. on

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brea H. on

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John M. on

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Always a friendly and courteous staff person ready to assist at this location. Very efficient and professional.

Michael A. on

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diann W. on

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Scott M. on

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Staff wasn’t super friendly

Robert B. on

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I followed directions of the signage and pulled my vehicle to the proper location. Then I sat there for 10 minutes without anyone coming out to assist. I finally came inside and found the employee manning the desk was visiting with a friend, so she hadn't noticed me.

Daniel F. on

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Smooth operation. Got me in and out. Emailed receipt! Nice

Jeaneatte S. on

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This conveniently located uhaul location is perfect for anyone in Arlington, Bartlett or Memphis residents. Their friendly staff and quick service makes me come back everytime!!

Carly S. on

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I waited a long time for someone to come to the counter to wait on me. We also paid the 34.99 rate. At the end of the day we realized we needed more time. We spoke with a lady who said we could use after hours drop in. We dropped off the truck in perfect condition and attempted to follow instructions. The uhaul website would not load while we were in the parking lot. So we dropped the keys and our receipt of as instructed and left. When we arrived at home and could load the page it thing became apparent we needed to be in the uhaul parking lot. We called first thing the next am. The clerk still charged us the $20 service fee even though we did everything in our power to follow directions correctly. In addition, the clerk nor the sign at the drop off specified that we needed to remain on site to complete the uhaul check in form.

Alvin T. on

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Gopi M. on

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Great service

Matt A. on

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Service person was more concerned with his phone than customer. Never even looked at me. Just talked to me and kept looking at phone. Fairly polite just not good customer service.

Roshena G. on

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Better staff that will follow through on promises.

marcia D. on

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I was quoted 29.95 at the time of making reservation. I did not bring my quote. I had it written down at home. I was billed 39.95

Antoinette W. on

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Wilbert T. on

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I returned the truck in early and called customer service before I did. My log in was not working and I did not have my primary phone with me. Amanda from customer service advised that i would not be charged the $20 fee and she would process everything. The next day I was charged $20 anyway. I called customer service again and explained everything. They refused to transfer me to the branch but stated that the Branch Manager would call me back about the refund. Never got a call.... still waiting

Julie B. on

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Train the female staff on locking down vehicles on tow dollies. Also, fill-in mgmt needs to do their job and speak with customers who have concerns or complaints. The mgr named "Mike" didn't want to speak with me about a problem his store caused. He would only speak with me through his agent on the phone as I was driving on the highway the next day. I had to call the customer service center to get the miles added back to a truck that I was using, because I had to drive the truck with the dolly that they attached over to another Uhaul facility miles away in order to have the vehicle I was hauling locked down on that tow dolly. There was nobody trained at that facility on 64 Stage Road at the time to lock it down. The young lady could hitch it but could not lock it down as she said she was not trained. Mr. Mike did not want to get to the phone the next day to talk to me about it and said and spoke through another agent and said he was not giving me anything and to call customer service if I feel I must he was very rude by not coming to the phone and compensating me for the extra miles. But the customer service center with Uhaul did give me those miles back. But I will never go back to that Uhaul Center on Highway 64 Stage Road ever again.

Scott T. on

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Dhawn B. on

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Nicole L. on

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Ashley was so friendly and helpful!

willie V. on

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harell j. on

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DANTONIO SEALS Provided great service.

randy p. on

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Gate doesn’t work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn’t change paperwork and email.

Debra F. on

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Great service!!! No problems with reservation.

RAYMOND P. on

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Not one problem the four years I rented the storage .

Tom J. on

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Staff was fine. But did not have what I needed.

Ernie K. on

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They met all our needs. And were very professional.

Josh S. on

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Easy access and great price.

Kalisha T. on

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I’m very Blessed too have my belongings at your facilities. Thank You 🙏🏾

Kristen W. on

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Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.

JALES C. on

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Very Friendly and professional environment

Jacob D. on

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Guy behind the counter was nice and helpful.

kish s. on

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Great company

TORRE S. on

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Pretty good service, had a unit ready within minutes and was quick with paperwork! It’s a busy location, but the security looks to be good.

Erin C. on

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Great service

Ronald W. on

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Wonderful service best yet hands down.

Michael R. on

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Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.

CARL B. on

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Unit G003 leaks

Fred G. on

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went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .

Tyler E. on

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No complaints

BENJAMIN B. on

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friendly, helpful staff. secure location

Lisa L. on

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The staff was always helpful, and access to the storage convenient.

Miriam K. on

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I was really hoping for a first months free specially since it is our 2nd unit.

KERRY M. on

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Staff was always polite and informative.

carl t. on

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Close convenient great price and service

STACY L. on

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Very friendly and professional.

Chris O. on

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Uhaul was very helpful in my time of need

Arleterrace S. on

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Great Experience!!!

CHRIS K. on

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With 24 hour access I was able to return my equipment even when jobs ran late. After four years of being a customer there was only one mistake I encountered and they corrected it quickly.

Jacqueline T. on

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Very satisifed

Tanikka c. on

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Excellent customer service!!!

debra d. on

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Gentleman was very helpful and courteous.

ABIGAIL N. on

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Goood place to do business

VALERIE T. on

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After u-haul took over it was often difficult to contact local unit. Prices climbed and new fees were levied for access and special locks etc. Access difficult w/trailers parked everywhere.

Adrienne W. on

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The staff here was very professional! The facility was clean and secure. I would definitely recommend and store here again!

MARY E. on

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No complaints.

Tabitha W. on

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Great place!

Denise O. on

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Thanks rented for over 8 months and had no problems. Denise Olson

Kelley S. on

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Great access for storage and truck rental. Security cameras in place to help monitor activity at storage units.

Joseph P. on

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It’s nearly impossible to get anyone to answer the phone here. Good luck getting them to call you back either, if you leave a message

David B. on

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always broken things in the drive way. never enough room. uhaul rentals always parked in drive way. expensive because of add ons that i was told had to happen when renting. slow service untrained

Eric B. on

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Dantonio is professional, and a great guy. He will take care of you. If I need anything U Haul, he’s the one I’m going to see. Even if it’s out of my way... Courteous, friendly, and professional!

leevester c. on

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Thanks yu very much.