Customer Reviews for U-Haul Moving & Storage of Bellerose

5,436 reviews

251-37 Jericho Tpke   Bellerose, NY 11426
(At Little Neck Parkway)

(718) 347-4182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 347-4182

251-37 Jericho Tpke
Bellerose, NY 11426
(At Little Neck Parkway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

nothing - everything went well and the staff were super helpful and friendly - Thank you!

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

Waldemar C. 
Rating:
5.0

Customer did not leave a comment.

amaechi i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Toni D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis B. 
Rating:
2.0

I've rented a truck from this location five times in the past two months. I've used the online check-in process every time. Only on two of those occasions was I able to walk to the front of the line and get the keys. The agents behind the desk seem unaware of the online check-in protocol. If you offer it to customers, make sure your employees know what to do.

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Kim V. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
3.0

Customer did not leave a comment.

zahir A. 
Rating:
3.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Gamal B. 
Rating:
4.0

Customer did not leave a comment.

Shekera S. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Customer did not leave a comment.

marage R. 
Rating:
5.0

I think you can have more persons for the public atención

Oscar S. 
Rating:
5.0

Great service

Louis V. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
5.0

Customer did not leave a comment.

Michael b.  |  First Impressions 
Rating:
1.0

The “drive up” isn’t a drive up it is 10 feet away up a tight ramp that makes it nearly impossible to unload your truck. I am disturbed by this false advertising and the lack of honesty about this facility. If I had an option. I would’ve moved immediately after arriving. I will never ever recommend this facility due to the unsafe conditions in which customers are forced to work.

janine M.  |  First Impressions 
Rating:
2.0

As most of these corporate surveys miss, the problem is not with location or office. Problem is with the overall company. U-haul needs to understand the concept of reserving a truck. Waited nearly 45 minutes past my pickup time for my "reserved truck". Watched one customer cancel their reservation in frustration. And no alternate inventory.

David S. 
Rating:
5.0

Customer did not leave a comment.

Shyam B. 
Rating:
5.0

Jasmine made our moving/storage experience amazing. She was friendly, knowledgeable, efficient & most of all, caring. She went above and beyond for us when we arrived at this location & ran into a few issues (not related to the facility or her). She shows that she truly cares about her customers. Not only was she amazing towards us, be while there, I observed how she treated her staff/coworkers with respect and kindness. I hope U-Haul recognizes Jasmine because she deserves it! I would recommend this facility to people purely because she is a pleasure to work with!

Marianna V.  |  First Impressions 
Rating:
5.0

the service was very good

linda L. 
Rating:
5.0

Customer did not leave a comment.

Ronen G. 
Rating:
4.0

Everyone at this location is very approachable and nice and helpful.

karen E. 
Rating:
5.0

Well run place. All employees are very caring and understanding. All my issues were addressed.

rene S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

The two ladies were very cooperative....a bit humorous too. They seemed to enjoy what they were doing.

EDMUNDTERRENCE A. 
Rating:
5.0

Customer did not leave a comment.

Waldemar C. 
Rating:
5.0

Customer did not leave a comment.

Letitia P. 
Rating:
5.0

Customer did not leave a comment.

Dwayne P. 
Rating:
5.0

From the time of booking the u haul truck to returning it back at the end of day everything went smooth as planned. The truck was great and easy to drive and used every inch of space.

Frank A. 
Rating:
4.0

Great service

MARLONANTONIO P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLOSE E. 
Rating:
4.0

the inside windshield looked like either the previous driver took the biggest sip of coffee and someone told him something funny and he spit it out all over the inside of the windshield. it was basically tinted. that was a ton of fun driving with

James C. 
Rating:
4.0

Customer did not leave a comment.

jason A. 
Rating:
3.0

I didn't receive my transaction receipt after returning the van. It was online return and still I didn't receive. Also, I have filled up fuel tank more then I supposed to. But no acknowledgement. Frustrating

Sayeed A. 
Rating:
3.0

I closed out both my storages and my credit card was still charged with the automated machine I had to call customer service to complain and customer service called the general manager and told me the general manager will refund me the same day but when but never did so I had to call again 2 days later to let general manager know there’s no pending refund on my card, just for someone else at Bellrose location to tell me general manager is off and I have to call back because they don’t have access to refund me back my money for both storages. It’s annoying and frustrating. I don’t get paid to be annoyed. Uhaul needs to give me back an extra refund for previous month for my hassle and distress.

stacey f.  |  Overall Experience 
Rating:
5.0

Difficulty to approach to shop.

Jin K. 
Rating:
4.0

Customer did not leave a comment.

Hernanhoracio A. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
3.0

😉

Yanique H. 
Rating:
5.0

Customer did not leave a comment.

sajimon K. 
Rating:
1.0

The vehicle had no air conditioning. The service was poor. In order for me to rent the vehicle I had to gove an alternate phone and of someone and a phone call was placed to that person for verification. They put the wrong time of return. If I did not need the truck I would of not rented from them

Geraldine S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Truck cabin was dirty. Dirty steering wheel, levers,hand rest and seats.

Charran D. 
Rating:
5.0

Customer did not leave a comment.

Samsher S. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

kelvin S. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Thank you for you atention

jose A. 
Rating:
5.0

Customer did not leave a comment.

marguerite C. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The service I received was excellent and met my needs. The employees were well verse professional and helpful. Continue to provide the same service o encountered, and any subsequent customers would be satisfied

Lucille F. 
Rating:
2.0

Very poor receptionist and people at the front desk..not professional or friendly at all

joseph` d.  |  Overall Experience 
Rating:
4.0

Truck should go to service was going sideways pulling.

Franklin D G. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

More staff and staff was not polite

BRYANK G. 
Rating:
1.0

Access to unit was almost impossible. Drive up unit is not a true drive up. Security gate was not functioning properly. Marker lights on trailer were broken and not functioning properly as per DOT regulations.

Christian A. 
Rating:
5.0

It was a little slow getting the vehicle because the app.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

brandon F. 
Rating:
3.0

Customer did not leave a comment.

ESTHER O. 
Rating:
5.0

Jasmine and the other staff members were very helpful and courteous. In spite of the lack of room in the storage unit and the ridiculous cost for storage, Jasmine made the pain less painful!

Reman D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sky D. 
Rating:
5.0

Customer did not leave a comment.

Luis Q. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
2.0

Better check in experience

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

MOHAN S. 
Rating:
1.0

The truck was very poorly maintained. The transmission and steering needs to be looked at. It felt very unsafe to drive

Al C. 
Rating:
5.0

Customer did not leave a comment.

Manuel A. 
Rating:
5.0

Customer did not leave a comment.

tami F. 
Rating:
5.0

person found my car keys call me and return rhem very caring

frank V. 
Rating:
5.0

Customer did not leave a comment.

Gamal A. 
Rating:
5.0

Customer did not leave a comment.

Peggy V. 
Rating:
5.0

I'm happy

James D. 
Rating:
4.0

I was unable to take my passport photo when prompted. Please check this function. Otherwise, it went well.

CONRAD S. 
Rating:
4.0

The staff is very helpful and efficient. They go way and above to meet the client's need. I will definitely recommend this location to my friends and family for office space storage.

Neville S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eleonor K.  |  Overall Experience 
Rating:
5.0

Very good process. People seemed knowledgeable and very competent

John Y. 
Rating:
5.0

The staff that was working there was very courteous, Polite and helpful.

hasan N. 
Rating:
4.0

Customer did not leave a comment.

Leonard A. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Salvador B. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
4.0

Workers could be a little more friendly.

omarfarookh M. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
1.0

Don't ask a customer that is standing there to scan a barcode to get their rental. That was really annoying. Also. WALK your customer to the correct truck they are supposed to take. I was so angry when I was called as I was on my way to my location and they said I had to return the truck I had because I took the wrong one. How was I supposed to know? They said row E and that is the one I took.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

eddy H. 
Rating:
5.0

Customer did not leave a comment.

Ramandeep S. 
Rating:
2.0

The online check in did not match the at-facility check in process. I was able to work with the office staff for help but if I went after hours, I would have been locked out of the facility with a full truck of storage items. Our storage Unit assigned to us was also unavailable, it had two locks still on it. The office staff had to find out 3 smaller units to accommodate the one large unit we originally had.

Kristy V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rafik B. 
Rating:
4.0

The agent was insisting that I return the truck with more gasoline that it had when I got it

GERARDINO G. 
Rating:
5.0

The customer service at pick up was excellent. The drop off could be improved by exercising some more patience . That goes a long way. But overall great experience.

Ashley H. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Zouheir A. 
Rating:
2.0

There was a lady at the store who was completely unprofessional. It's almost as if she didn't want to do her job. All she kept on saying is "scan the bar code and check out the rental" I didn't even have contract submitted to me during rental. Please train your employees how to service your customers.

francois M. 
Rating:
5.0

Customer did not leave a comment.

mohamed K. 
Rating:
5.0

Customer did not leave a comment.

JULIOC D. 
Rating:
5.0

Customer did not leave a comment.

Waqar A. 
Rating:
5.0

Very knowledgeable and professional.

Lawrence G. 
Rating:
5.0

Everything about the experience was delightful and efficient. Special thanks to the young woman at the site who could not have been more pleasant or more helpful. Ben Lunzer

Benjamin L. 
Rating:
1.0

Your poeple we're angry and had no patience and not helpful

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
4.0

Customer did not leave a comment.

Tariq I. 
Rating:
5.0

Customer did not leave a comment.

Serge D. 
Rating:
3.0

I was overcharged at this location The staff was not friendly when i returned the van. The miles and gas usage was exacerbated and the time of return was also incorrect.

Diana A. 
Rating:
1.0

Your representative was nasty towards me..attitude unnecessary

Fabian P. 
Rating:
4.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Excellent experience. The people at U-Haul where kind and courteous.

peter H. 
Rating:
5.0

Customer did not leave a comment.

TED l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amarjit R. 
Rating:
5.0

Customer did not leave a comment.

Jackie F.  |  First Impressions 
Rating:
3.0

couple years ago the storage had a flood and my stuff got messed up and nobody reached back out to me I tried reaching out to you all and nothing happened. No one seems to want to help me

PATRICIA F.  |  Overall Experience 
Rating:
5.0

Very helpful!

Zina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatisha W.  |  Overall Experience 
Rating:
3.0

Units were not clean and nor lit. Its not rught that the price keeps going up. Some of my stuff was damaged and never replaced when thenunit flooded

Rochelle W.  |  Overall Experience 
Rating:
4.0

My problem was the ramp to get to the storage units on the roof. It needs to be remodel because it's difficult driving up the ramp.

DEBBIANRICHARDS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tshonge I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan T.  |  Overall Experience 
Rating:
1.0

this place is horrible. the staff are rude and completely not helpful. they just spend their time ignoring customers and hanging out and talking to each other. communication is non-existent. after thinking my payments were automatically being taken, come to find out that my items were sold in an auction following ZERO communication. so, you sold a sick woman with cancer's childhood possessions from her dead family at an auction without contacting her. nice job you disgusting people. oh, but they did contact me before selling my stuff to inform me that all of my belonging were destroyed in a flood. make sense of that.

Corine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arkene H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  First Impressions 
Rating:
5.0

Thank you

latoya j.  |  Overall Experience 
Rating:
4.0

Everything went well

John f M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marlene J.  |  Overall Experience 
Rating:
5.0

Great employees and very quick and efficient. Detail oriented as well.

nicole i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry O.  |  Overall Experience 
Rating:
1.0

Expensive, no warning for payment and late fees charged automatically. Can only go during open hours because key cards do not work (our experience and other customers we met also trying to enter). There is a charge for throwing away any leftover storage

Amaris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry O.  |  First Impressions 
Rating:
5.0

I was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.

Shawntea W.  |  First Impressions 
Rating:
1.0

The access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.

Emma A.  |  Online Move In 
Rating:
5.0

The Manager Jasmine Carter is excellent, she goes above and beyond for her customers

maurice n.  |  Overall Experience 
Rating:
5.0

All our needs were saw. Very helpful staff

Munetta J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherian G.  |  First Impressions 
Rating:
5.0

Where do I even begin? I was and am so impressed by the team here! My experience with them had many more touch points than would normally be the case, and with every interaction, my opinion of them continued to rise. I moved from Mississippi to NYC, and as they offered storage (which I needed for only a little less than a month) I randomly picked them as the Uhaul truck drop off location. I am so lucky I did. After a miserable cross country drive, I pulled into their location to unload and drop off the truck, just as a torrential rain storm hit. Rebecca, who I believe is the assistant manager checked me in quickly, and even moved my storage locker to one indoors so I wouldn’t have to be stuck in the rain unloading, making what would have been a torturous experience tolerable. Fast forward 3 weeks…. My NYC apartment fell through requiring me to push back my move in (and move out of storage) by a few days, which meant another month of storage rent as my move in day was one day past my storage rent due date. Jasmine, who is the general manager and the person I spoke to on the phone (I was in NH) offered to wave the monthly charge which was so above and beyond gracious. And she didn’t even make me have to fight for it which is what I expected to have to do. A week later I show up at the site first thing in the morning to collect another truck and move out of storage and the opportunity was ripe for catastrophe. This time, Cori (not sure what Cori’s position is) greeted me under what was certainly a super stressful situation. There were tons of trucks from the night before blocking pretty much everything (including my would be truck) but Cori efficiently and quickly played what looked like a game of Tetris with the blocking ones, got my truck out and made a space for me to back up to my storage. What a superstar! Catastrophe averted! I very rarely write reviews but this whole experience with this location and their staff was so exemplary that I had to as to not give them credit for their hard work would have been a travesty. Thank you for all you do and the clear dedication you have to your job and your customers. It is something rarely seen.

Forrest B.  |  Overall Experience 
Rating:
1.0

I am a customer but I'm sure the customer does not appreciate his data being continuously sent to the wrong email. I have called and injured but I still continue to receive his data. Why because the staff is incompetent by not confirming emails and correct phone numbers.

SAMM G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike R.  |  Overall Experience 
Rating:
2.0

After leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.

Amaris G.  |  Online Move In 
Rating:
1.0

We were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.

edwin c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I’d hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.

Laura B.  |  First Impressions 
Rating:
3.0

Its not right that you keep raising pricing

Rochelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCELLA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMARIS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Berhane J.  |  Overall Experience 
Rating:
3.0

it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.

MARJOBERTHT S.  |  First Impressions 
Rating:
2.0

Firstly, I looked online and chose this location because of its “drive-up units”. Then once I’m checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.

Jasmine P.  |  Overall Experience 
Rating:
1.0

Your ramp suck and the spaces isn’t for a client like me too muck walking to my unit. I can’t stay there ok ty

GRS M.  |  First Impressions 
Rating:
1.0

This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.

BRIAN M.  |  First Impressions 
Rating:
5.0

The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.

Jeanne J.  |  Overall Experience 
Rating:
1.0

Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this

Veronica r.  |  Overall Experience 
Rating:
4.0

i wish the lockers didnt look so old and the peucing wasnt so high especially right now

Rochelle W.  |  First Impressions 
Rating:
1.0

I got no help from the service. My Service person did not gave a tour of storage only stated it’s on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, “ I need to go home.” “I closed out the register.” It’s 7:20 pm You closed” and I didn’t have a truck to move .”we know the truck was damage ;you will not be charged for the damages.” She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn’t pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who’s was to load and unload the truck. I had the worst experience with your company’s service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,”she will cancelled out the truck rental and insurance for 8/18/20. “I will return the money to your card and send you a text message.” I didn’t get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.

MARCIA B.  |  Overall Experience 
Rating:
2.0

The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT

Veronica r.  |  First Impressions 
Rating:
1.0

Had me paying for 24 access and the door where always close

Chassity C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald w.  |  First Impressions 
Rating:
5.0

Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.

erika r.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Stephen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
5.0

Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.

Ursula C.  |  First Impressions 
Rating:
4.0

No complaints. Staff 👍

max T.  |  First Impressions 
Rating:
5.0

The manager was awesome.

Robert D.  |  First Impressions 
Rating:
5.0

Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.

Francisco T.  |  Overall Experience 
Rating:
4.0

I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.

KAREN E.  |  Overall Experience 
Rating:
5.0

Very good

Glenford N.  |  First Impressions 
Rating:
5.0

Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.

michelle h.  |  First Impressions 
Rating:
1.0

Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!

tanya L.  |  Overall Experience 
Rating:
5.0

I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.

Carmen M.  |  First Impressions 
Rating:
5.0

Great experience with U-haul.

Jerry W.  |  Overall Experience 
Rating:
5.0

I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.

Jodie W.  |  Overall Experience 
Rating:
5.0

Shane went above and beyond during our move - excellent customer service. We thank him.

deardra c.  |  First Impressions 
Rating:
5.0

Service in bell rose was excellent,, new equipment,, highly reccomend

Vito P.  |  First Impressions 
Rating:
5.0

Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.

DAISY R.  |  Overall Experience 
Rating:
5.0

My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.

david e.  |  First Impressions 
Rating:
5.0

Outstanding customer sercice. The staff is very helpful.

keosha t.  |  First Impressions 
Rating:
5.0

the site is well attended, the emmployees very respectful and attentive to customer needs.

John S.  |  Overall Experience 
Rating:
5.0

Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time

Jiby G.  |  First Impressions 
Rating:
3.0

None

RAYMOND J.  |  Overall Experience 
Rating:
4.0

Everett the manager was very helpful, thank you once again

Edward F.  |  First Impressions 
Rating:
5.0

Great customer service,

maurice n.  |  First Impressions 
Rating:
4.0

I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.

Christopher M.  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful

EVET S.  |  Overall Experience 
Rating:
5.0

Staff were helpful

RONALD J.  |  Overall Experience 
Rating:
5.0

Convenient,clean ,organized employees extremely helpful and professional.

Kimberly H.  |  Overall Experience 
Rating:
1.0

I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger “Everett” said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info

Vincent P.  |  Overall Experience 
Rating:
1.0

Boxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.

EMILY L.  |  Overall Experience