Customer Reviews for U-Haul Moving & Storage of Bethpage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bethpage

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Jeffrey A.
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Customer did not leave a comment.

Pedro V.
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RODERICKWILLIAM R.
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brett S.
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I was called by a Uhaul representative and told that I could do one way service from this location to Huntington Station NY. When I got to this location, I was told I had to bring it back to that location. Horrible service! I would not have chosen this location if it was round trip. Very inconvenient.

John C.
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Customer did not leave a comment.

Andre H.
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Too many steps for return of equipment after hours

Anthony D.
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STEVEN K.
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JOHNF D.
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expert and fast service

James F.
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William E G.
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Nothing

Aleksandr P.
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Parmod G.
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Renee R.
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Robert F.
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I thought my customer service agent was very friendly and helpful. Great to have professional personnel staffed as it makes the otherwise dull experience much more enjoyable.

DK L.
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my representative at time of pick up was very helpful , top notch guy. appreciated his help.

cathy S.
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Customer did not leave a comment.

Laura V.
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Excellent, friendly, helpful workers.

Kathleen H.
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Easy to get truck with online pre-registration.

Henry F.
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Great as usual

Skylar I.
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Nothing is clear on how to retrieve the rental from the app and there was no help on site at 10:30 am when I went to pick up the rental. On top of it, there is awful cell service, so it was very hard to pick up the rental via app.

Maria D.
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Richard A.
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Robert M.
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Yjasmina K.
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Moshe S.
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Crew was very nice and I will use this location again in the future. Thank you

MATT S.
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VINCENT T.
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Karnav P.
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john R.
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We needed a large Van so it will be easier to drive and the van was great. Brand new vehicle and my son had no problem maneuvering the . vehicle Thanks so much!

SAVINDERSINGH L.
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I was charged a credit card fee of over 4 dollars which i was not told ahead of time Which i consider a sham I intend to file a legal complaint with the state soon

FELIPE L.
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Easy P/U and Drop off and Great Staff to help!! Would Highly Recommend

mike A.
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JOHNSALVATORE S.
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Melvin A.
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Damien was excellent. Quick, efficient, and well knowledgeable. His customer service was above and beyond and he is truly an asset. Damien needs to be rewarded as well as appreciated:

Marklin M.
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The cab smelled like cigarettes. The window was plastered with dead bugs, you could barely see. The cab inside was dirty. Had to clean the seats, spray, and scrub the windshield. Both mirrors were filthy and had to be scrubbed clean to see.

Sandra G.
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NICHOLASJ F.
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Sonia O.
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CHARLES C.
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First time tried Mobile Pick Up. It was a terrible experience.

roy S.
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Kevin O.
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Firstly, I scheduled my Uhaul rental over one week prior to my rental pickup. I was moving my apartment the next day and I only had that day to rent this vehicle HOWEVER Uhaul sent me a casual text saying that my rental was CANCELLED due to availability. THE DAY BEFORE MY RENTAL. I called the number U-haul provided me... I spoke with a representative who basically told me that there was no vehicles possible to be rented within the ENTIRE Tri-State area and offered zero apology and EXTREMELY RUDE. I couldn't believe the customer experience I went through, but it only got worse from there. Luckily, the Representative was completely incorrect and I easily found a singular truck over 60 miles away near my parents house in Bethpage, NY. (I was moving out of Jersey City, NJ)... the fun doesn't end here. Due to the short notice, time was of the essence and I had to pick up the vehicle at the very opening of the business day at the location. The only employee working the store showed up 40 MINUTES LATE. There was a giant line of angry customers waiting for his arrival. He acted very nonchalantly and offered ZERO apology. I will very unlikely be renting from ANY U-Haul location EVER AGAIN. I will take my business to more local rental groups. This experience was completely insane and EXTREMELY unprofessional. Jesus freaking Christ....

Dimitriy V.
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Customer did not leave a comment.

Emily M.
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The employee opening the store the date of return was late to open the store by almost 40 mins. There was a line of 6 people waiting on him to open. He pulled up with headphones on and walked out on his cellphone texting not acknowledging any of the people waiting, no apology, nothing. Then had his earphones in while taking care of customers and was on his cellphone. Will never use this location again.

eidres A.
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great

vasilis N.
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Customer did not leave a comment.

Mitchell H.
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I think the rep at the counter can use some help. Hire a second person.

Jesse S.
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Employee there at drop off had a line of people, air pods in ear, and kept tapping them off when it was the guests turn to speak. The feeling of not being prioritized over music is dissatisfying. Employees should not have AirPods in ear when having conversations with guests, it's rude.

gary A.
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Location did not have a full compliment to be able to rent trailer. Additionally I had to leave and come back after purchasing what uhaul lacked. Equipment was barely operational and I had to actually fix it to make it useable. Several other things but never again with uhaul.

Lawrence J.
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WILLIAM V.
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RICH C.
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truck was filthy, smelled like cigarettes, employee was not wearing a mask. extremely dangerous

Jeffrey R.
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I thought I left the fuel at the same level that it was at when I picked it up. I put in $20 of gas, drove I believe 80 miles. Why is there an additional fuse charge on this receipt? Other than that, everything was perfect.

Henry F.
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Fast and easy P/U and Drop Off great Staff

Arthur P.
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Saul O.
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Unlike previous U-Haul debacles in which my reservations weren't held to what a “reservation” actually means, Shameka at Bethpage U-Haul had ten equipment I reserved and even accommodated my arriving early. I will continue to use Bethpage U-Hail and only Bethpage U-Haul. Aside from Shameka and her faculty, I've had nothing but poor experiences at multiple locations secondary to unprofessionalism and poor inventory.

Eidres A.
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everything was great and shameka norworth is wonderful person she helped us alot thank you sooo much😘

LOUIS W.
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Had to wait since there was only one staff member. Was handed keys and that was that. Returned the truck early told to leave keys in truck and left. No issues

Michael B.
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Customer did not leave a comment.

Dennis R.
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great help and customer service a pleasurable expewrience

Evan G.
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I was charged an extra day of rental. I dropped off the trailer before my expected due time but no employee was on site and they had posted a sign that they would not be back for 2 hours from when I had arrived. I left the trailer on site, right in front of the service door. So, if the employee had come back to work that day (this was around 12:15pm) he would have seen the trailer returned on the day it was supposed to be returned. His return time on the note was 1:15pm and I was supposed to return it by 1:00pm. Impossible to even return on time, given his note. This does not seem right and I believe I was overcharged.

Steven K.
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Picked up truck they ur app. In middle of process, UHaul attendant came running out to say I can't have the truck the app assigned me because he just gave it to someone else. Told me I had to request another truck through the app and I should have come inside rather than going thru app. Told him UHaul system should have not allowed him to issue a truck while it issues it to me. Told him I couldn't do thru the app and he had to reverse what he had done and issue the truck to me. Usually have a great experience at this location but this attendant had a bad attitude trying to make me think it was my fault.

Naweed S.
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Customer service staff was very courteous, quick and efficient.

Padraic S.
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Evan F.
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Simon H.
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JOHN S.
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Richie S.
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Nothing.

Janos G.
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Nice easy 2 hour rental....all went smooth. Thanks

joshua D.
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Tire pressure sensor was already on when I picked up the vehicle. Please check all tires before renting out your vehicles. Otherwise, rental was clean and the pickup process was so easy. Will absolutely rent via the app again.

RONALD G.
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William R.
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Only 1 perdón on duty. The personell & location were dirty and not very inviting

Errol P.
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Carlos is a great representative! He is always very accommodating.

MOURTADAA B.
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Uhaul change my reservation in the last second because the 26 feet truck didn't have gas cap they gave me a 20 feet truck instead which was smaller then the original it have smoke smell inside the cabin i get sick after 15 minute driving. PS: the gentlment who help me was very nice and accommodating

Jacob F.
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jeffrey B.
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Dolores E.
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Agent was unfriendly and inflexible.

charles S.
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Ms Shameka was a terrific help. She was absolutely great to work with...pleasant, knowledgeable, attentive. She made this rental process very simple and easy. It was just a great experience. I will rent from U-Haul as soon as my next need arises. Please thank Ms Shameka for me.

Thomas S.
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The staff were great to deal with!

DAVIDJ S.
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Customer did not leave a comment.

judith P.
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Please check windshield wipers for long hauls . The wipers were not very good. Other than that the truck was very good.

tami M.
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Daryl A.
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Artemio J.
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Tajinder S.
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Gareth B.
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Paul O.
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Nicholas S.
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Dikson D.
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Kenneth K.
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ZHIJAN H.
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Sean N.
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Takes forever to get through on phone to this location (and Uhaul in general) and the staff was rude and overall unhelpful

Debra L.
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The General Manager, Shameka, at the Bethpage facility was very helpful and professional with the rental and the return of the van. I would highly recommend this site for a rental. Thank you. We visited this location on 8/30/20.

BETHA P.
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Christopher B.
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michael R.
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They did not have enough vehicles at this location other than that the person who serviced us was very professional and very polite like I said my only complaint is they didn't have enough vehicles at this location

John L.
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Customer did not leave a comment.

Wayne M.
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Great as is - great manager- clean and convenient location - truck was clean and in great shape - brand new

Daniel S.
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Customer did not leave a comment.

DANIELA A.
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Everything was perfect from making the reservation, picking up the vehicle and returning the vehicle. Very efficient operation. Thank you. Will definitely recommend.

No reviews have been submitted for this location.

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