Customer Reviews for U-Haul Moving & Storage of Bethpage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bethpage

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Michael A.
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The customer service assistant at the front desk did not inspect the truck's fuel gauge before I rented it, but told me to take pictures of it before and after use. When I returned the truck's key, I showed him the pictures, but he was inattentive since he was distracted by his phone.

Dennis T.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Richard R.
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CONNIE M.
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Timothy Q.
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Customer did not leave a comment.

Gregory N.
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Customer did not leave a comment.

Akshit N.
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Taking a star away, as staff needs to be friendlier. When I pulled the truck in, and the employee approached, there was greeting or nothing. Even after I greeted the worker, no response, only thing that was said was "youre good to go, no extra charges". I don't know, but drop off was easy enough.

H C.
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The staff at this location is great group of friendly people would

Pei Z.
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Customer did not leave a comment.

Happy P.
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Customer did not leave a comment.

JODYETHAN T.
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Was an easy return

BHASKARAN M.
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Customer did not leave a comment.

Jonathan C.
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The Uhaul representative helped me attach the uhaul trailer to my truck, he was very helpful, And professional. I'm definitely going to rent another from the same location and I hope he will be working that day to help me. Thank you!!

Jie Y.
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Welcoming and professional

Masood S.
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Customer did not leave a comment.

john R.
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Nothing

IMRANHAFEEZ S.
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Customer did not leave a comment.

ANTHONYF P.
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Everyone was great.

MARKS G.
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The service was excellent

H C.
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Customer did not leave a comment.

DEIDREL F.
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A+++👍

JAIME C.
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My issue was that I scheduled my truck for the Hempstead location with a 7am pickup time and the company changed the location to Hicksville and the pickup time to 1pm which not only was it an inconvenience but completely unprofessional to email me my initially confirmation and then text me the change 2-3 days after my initial reservation was confirmed. You all need to make sure that when you provide the option for a specific truck, van, etc. at a specific location and time without having indicated that it may not be available then you should fulfill the reservation. We pay money for a service to be fulfilled as we asked when it's indicated to be available as requested for you all to do the complete opposite.

JEEVANPREET S.
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Damian made this visit pleasant. if he wasn't there I be giving this review all thumbs down. He went beyond and helped me with reservation. I had reservation at nearby uhaul STEVDAN GRAPHICS via web and upon getting there no one was there and following instructions on web when I get to lockbox it was empty and finally after getting hold of person over the phone he stating that's its suppose to his off day and there is no one. that is reason I ended up at this uhaul and over phone I was getting even passed because even though I never got the truck my rental started and now they wanted me to go back to location to return rental long story short Damian helped me and saved me lot of trouble. thank you

Fred C.
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Customer did not leave a comment.

Kevin C.
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Customer did not leave a comment.

KENNETH H.
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Employees were excellent. Process was simple. Will definitely rent again.

zenel L.
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Make sure the equipment to be 100% in a good conditions!

Georgios K.
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one person was working and had a long wait time, Rep was very polite. he needs some additional helpers!

Charles D.
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Robert Hairston was excellent, easy in and out.

MICHAELE F.
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Counter person was knowledgeable and courteous . Van was new and in great shape. Great experience !

JOHNP B.
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Didnt catch the name of the gentlemen that I worked with but he was very courteous and really streamlined the process, both when I picked up the rental and when I dropped it off.

Jeffrey A.
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Customer did not leave a comment.

Pedro V.
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Customer did not leave a comment.

RODERICKWILLIAM R.
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Customer did not leave a comment.

brett S.
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I was called by a Uhaul representative and told that I could do one way service from this location to Huntington Station NY. When I got to this location, I was told I had to bring it back to that location. Horrible service! I would not have chosen this location if it was round trip. Very inconvenient.

John C.
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Customer did not leave a comment.

Andre H.
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Too many steps for return of equipment after hours

Anthony D.
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Customer did not leave a comment.

STEVEN K.
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Customer did not leave a comment.

JOHNF D.
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expert and fast service

James F.
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Customer did not leave a comment.

William E G.
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Nothing

Aleksandr P.
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Customer did not leave a comment.

Parmod G.
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Customer did not leave a comment.

Renee R.
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Customer did not leave a comment.

Robert F.
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I thought my customer service agent was very friendly and helpful. Great to have professional personnel staffed as it makes the otherwise dull experience much more enjoyable.

DK L.
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my representative at time of pick up was very helpful , top notch guy. appreciated his help.

cathy S.
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Customer did not leave a comment.

Laura V.
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Excellent, friendly, helpful workers.

Kathleen H.
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Easy to get truck with online pre-registration.

Henry F.
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Great as usual

Skylar I.
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Nothing is clear on how to retrieve the rental from the app and there was no help on site at 10:30 am when I went to pick up the rental. On top of it, there is awful cell service, so it was very hard to pick up the rental via app.

Maria D.
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Customer did not leave a comment.

Richard A.
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Robert M.
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Yjasmina K.
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Moshe S.
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Crew was very nice and I will use this location again in the future. Thank you

MATT S.
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Customer did not leave a comment.

VINCENT T.
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Customer did not leave a comment.

Karnav P.
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john R.
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We needed a large Van so it will be easier to drive and the van was great. Brand new vehicle and my son had no problem maneuvering the . vehicle Thanks so much!

SAVINDERSINGH L.
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I was charged a credit card fee of over 4 dollars which i was not told ahead of time Which i consider a sham I intend to file a legal complaint with the state soon

FELIPE L.
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Easy P/U and Drop off and Great Staff to help!! Would Highly Recommend

mike A.
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Customer did not leave a comment.

JOHNSALVATORE S.
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Customer did not leave a comment.

Melvin A.
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Damien was excellent. Quick, efficient, and well knowledgeable. His customer service was above and beyond and he is truly an asset. Damien needs to be rewarded as well as appreciated:

Marklin M.
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The cab smelled like cigarettes. The window was plastered with dead bugs, you could barely see. The cab inside was dirty. Had to clean the seats, spray, and scrub the windshield. Both mirrors were filthy and had to be scrubbed clean to see.

Sandra G.
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Customer did not leave a comment.

NICHOLASJ F.
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Customer did not leave a comment.

Sonia O.
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CHARLES C.
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First time tried Mobile Pick Up. It was a terrible experience.

roy S.
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Customer did not leave a comment.

Kevin O.
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Firstly, I scheduled my Uhaul rental over one week prior to my rental pickup. I was moving my apartment the next day and I only had that day to rent this vehicle HOWEVER Uhaul sent me a casual text saying that my rental was CANCELLED due to availability. THE DAY BEFORE MY RENTAL. I called the number U-haul provided me... I spoke with a representative who basically told me that there was no vehicles possible to be rented within the ENTIRE Tri-State area and offered zero apology and EXTREMELY RUDE. I couldn't believe the customer experience I went through, but it only got worse from there. Luckily, the Representative was completely incorrect and I easily found a singular truck over 60 miles away near my parents house in Bethpage, NY. (I was moving out of Jersey City, NJ)... the fun doesn't end here. Due to the short notice, time was of the essence and I had to pick up the vehicle at the very opening of the business day at the location. The only employee working the store showed up 40 MINUTES LATE. There was a giant line of angry customers waiting for his arrival. He acted very nonchalantly and offered ZERO apology. I will very unlikely be renting from ANY U-Haul location EVER AGAIN. I will take my business to more local rental groups. This experience was completely insane and EXTREMELY unprofessional. Jesus freaking Christ....

Dimitriy V.
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Customer did not leave a comment.

Emily M.
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The employee opening the store the date of return was late to open the store by almost 40 mins. There was a line of 6 people waiting on him to open. He pulled up with headphones on and walked out on his cellphone texting not acknowledging any of the people waiting, no apology, nothing. Then had his earphones in while taking care of customers and was on his cellphone. Will never use this location again.

eidres A.
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great

vasilis N.
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Customer did not leave a comment.

Mitchell H.
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I think the rep at the counter can use some help. Hire a second person.

Jesse S.
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Employee there at drop off had a line of people, air pods in ear, and kept tapping them off when it was the guests turn to speak. The feeling of not being prioritized over music is dissatisfying. Employees should not have AirPods in ear when having conversations with guests, it's rude.

gary A.
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Location did not have a full compliment to be able to rent trailer. Additionally I had to leave and come back after purchasing what uhaul lacked. Equipment was barely operational and I had to actually fix it to make it useable. Several other things but never again with uhaul.

Lawrence J.
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Customer did not leave a comment.

WILLIAM V.
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Customer did not leave a comment.

RICH C.
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truck was filthy, smelled like cigarettes, employee was not wearing a mask. extremely dangerous

Jeffrey R.
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I thought I left the fuel at the same level that it was at when I picked it up. I put in $20 of gas, drove I believe 80 miles. Why is there an additional fuse charge on this receipt? Other than that, everything was perfect.

Henry F.
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Fast and easy P/U and Drop Off great Staff

Arthur P.
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Customer did not leave a comment.

Saul O.
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Unlike previous U-Haul debacles in which my reservations weren't held to what a “reservation” actually means, Shameka at Bethpage U-Haul had ten equipment I reserved and even accommodated my arriving early. I will continue to use Bethpage U-Hail and only Bethpage U-Haul. Aside from Shameka and her faculty, I've had nothing but poor experiences at multiple locations secondary to unprofessionalism and poor inventory.

Eidres A.
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everything was great and shameka norworth is wonderful person she helped us alot thank you sooo much😘

LOUIS W.
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Had to wait since there was only one staff member. Was handed keys and that was that. Returned the truck early told to leave keys in truck and left. No issues

Michael B.
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Customer did not leave a comment.

Dennis R.
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great help and customer service a pleasurable expewrience

Evan G.
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I was charged an extra day of rental. I dropped off the trailer before my expected due time but no employee was on site and they had posted a sign that they would not be back for 2 hours from when I had arrived. I left the trailer on site, right in front of the service door. So, if the employee had come back to work that day (this was around 12:15pm) he would have seen the trailer returned on the day it was supposed to be returned. His return time on the note was 1:15pm and I was supposed to return it by 1:00pm. Impossible to even return on time, given his note. This does not seem right and I believe I was overcharged.

Steven K.
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Picked up truck they ur app. In middle of process, UHaul attendant came running out to say I can't have the truck the app assigned me because he just gave it to someone else. Told me I had to request another truck through the app and I should have come inside rather than going thru app. Told him UHaul system should have not allowed him to issue a truck while it issues it to me. Told him I couldn't do thru the app and he had to reverse what he had done and issue the truck to me. Usually have a great experience at this location but this attendant had a bad attitude trying to make me think it was my fault.

Naweed S.
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Customer service staff was very courteous, quick and efficient.

Padraic S.
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Customer did not leave a comment.

Evan F.
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Customer did not leave a comment.

Simon H.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

Richie S.
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Nothing.

No reviews have been submitted for this location.

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