Got me out within 5 minutes upon arrival.
RANDOLPH JCustomer Reviews for U-Haul Moving & Storage of Bethpage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service & great equipment made my job very easy. Thank you!!
STANLEY SThe agent who was working was extremely helpful and kind.
FERNANDO JPickup and drop-off was easy. The yard was clean, clear, and accessible. All spots were clearly marked, and the yard was well lite for night drop-off. The associate that helped me at pickup was excellent. Very polite, efficient, and knowledgeable. An asset to your business.
CHRSITOPHER MAll good. Fast and friendly.
BRIAN SThe horn didn’t work and the engine had a misfire which made the fuel mileage worse
Peter CMake sure the hand dolly is in the truck before the truck leaves. i had no dolly to load up the heavy bulky items.
SAM DThe original location was in Bellmore, NY. When I arrived, the gentleman said he was expecting me but there was no room at the location for the truck. I had to be rerouted to Hicksville. The Bellmore rep., could have called me ahead of time and not waste my time and travel. Carlos at Hicksville was very helpful, pleasant to deal with and checked me in quickly. Great job!
RONALD MRobert was excellent, price was right!
MARALYN OOriginally scheduled for one day only. Then we had to extend it. We called the store and asked them if it is possible to extend the return. We were told there won't be an extra charge. We did not ask for it, the person on the phone told us, it is ok, and there won't be an extra charge. When we returned the truck you charged us the second day. Sweet!!
OYTUN AVery quick easy process to rent a uhaul online, pick it up and return it back to the location.
CURTIS GThis is a very accommodating location
DANTE JWaited for an hour and 10 mins. Said the system was down and provided no help or answers. Everytime I go there , there is an issue that takes forever. There is one guy who moves like a snail and is impossibly to understand What he’s saying.
ROBERT LOnly need is fixed compressor Air to put air to the car
MANGEL ZGood. Keep it up.
ANWAR JStaff was friendly and professional in both the rental and drop off.
VITO VEverything went well and easy.
LORIN RFast check in and fast check out. Over all a good experience.
DAVID HManager was a great guy and service was very good. Only thing: The van was clean but the smell of weed was insane. Not anyone’s fault.
Michael MRatchet handle was so rusted I had to use a hammer to move it. Was so rusted I couldn’t full secure vehicle. Was not able to transport vehicle so not worth my money. Wast of time wish I could get a refund but was told I had the trailer for a few hours so I couldn’t. Didn’t realize issue till I drove 100 miles to where vehicle was.
STEVEN FService at this location is always fast and friendly with no BS.
ROBERT FIt was indeed perfect!
GUY SThe extra mileage above 5 miles was not explained to me. I was not expecting the U-Haul rental to be this costly. I wish the attention to detail and communication was better, but the truck and equipment was in good condition.
SUPREET SService is very good great thanks
DAVINDER SNothing
NIKOLAOS KEverything was exceptional
LORI MThe store was extremely clean and stocked with the accessories i needed. But the best part of the whole experience was the tremendous staff and their willingness to help and give information…. This will be my new spot to go to
JORGE AService was quick and easy.
Jonathan MNothing that I can think of at this time.
Ricardo DAll good thank you
KOBA BAll good
VINAY SThe reason why I said NO to the cleanliness of the vehicle was due to the windows being filthy, they were not cleaned correctly. I would recommend using good wax, polish or ceramic coating on the windows to give 100% visibility.
CARLOS SMake your wifi easy to connect for smooth Uhaul online check in and check out
CARLOS LCabin smelled like cigarettes smoke and had to leave windows half way down to get most of the smell out. Not a very pleasant experience.
JOSE HEvery one was pleasant from start to finish.
STUART MThe truck was not in good condition
Brian KEasy pick up and drop off process
JAMES JFriendly, professional service and I was very happy with overall experience.
MELISSA CYour representative at this Hicksville/bethpage location is very efficient and hard working, accommodating everyone on a busy Saturday morning at a fast and friendly pace! This is the only U-Haul store we use for our needs!
ALOYSIA ZThe representative was friendly, professional, and helpful with returning the equipment.
Nakia AI just dropped off after-hours, but was so glad to have the opportunity to do that. And the instructions were clear and I appreciated that they protected me, ie, the pictures. Thank you
COLLEEN BExtremely satisfying service
KULWANT SVery easy and friendly service at the Bethpage/Hicksville location.
Daniel FBest ever
KRISHAN HSingle employee trying desperately to keep up. The truck itself was shitty and the transmission linkage fell off.
SIMON GGreat guy at reception
Dequan ZThere was only one employee working when I picked up the car hauler…a line of people, the guy who was coming in at 12 sat in his car till exactly at 12 and didn’t even bother to help the overwhelmed employee. The employee who was helping everyone was obviously stressed due to the non stop flow of pickups. Horrible experience!
JOSEPH GThe online reservation process was easy, the location of the 20' truck changed twice; attendant in Bethpage at opening and return was very helpful. Phone reservation and pickup was a breeze, return scan did not work but the attendant made the return easy.
Richard BCustomer service at the Hicksville location is excellent. All my questions were answered. The process was fast. I would do business with this location again.
CHRISTOPHER PNo complaints.. Everything best .
DURGESH KWas great no improvement needed
AMANDA KThey're always very efficient, the equipment is very reasonable, additionally the people are very courteous helpful and the service is quite dependable. I definitely recommend it
HELEN RAll people in this place is the best and friendly.
FREDY MAll good at this location. Great customer service, friendly and knowledgeable.
Vincent VNeeds more staffing
Evan B