Customer did not leave a comment.Juan A.
Customer Reviews for U-Haul Moving & Storage of Blaine
Blaine, MN 55434
(Located at the corner of Hwy 65 Central Ave and 99th)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that helped me at the counter is knowledgable and can multitask. I had problems with my credit card but he allowed me to get it straight and he went through the process again while helping another customer. The truck drove like a pig but thats expected. Thank youTony S.
The trucks were comfortable and seamed to be good on gas . I especially liked the way you can run the cat walk right up to were you are moving . The trucks are lower to the ground so you are not so high like a dock truck . I really liked the 26 ft truck over to 20 ft , but both were good. So my 2 Weeks of moving from the city up north was made much easier working with U Haul. Everyone that I worked with was very nice and helpful.Brent P.
Hire more people on the weekend . It was really congested when I dropped off the trailer.paul D.
Too much "Dust" this year... Don't know why ? Or How!🙃William V. | Overall Experience
Customer did not leave a comment.Todd S.
Slow and rude. No thanksTimothy S.
Customer did not leave a comment.John Z.
Great customer service, very friendlyemrika G.
Customer did not leave a comment.Angela J.
Jonathan was absolutely fantastic. He was patient and super helpful. Hands down the best service I was provided and have been in a lot lately with renting trucks and then a trailer.Laura A.
I went online and filled out all of the information and then basically had to repeat this at the store. Complete waste of time to have to do all of this twice. I will no longer be doing this online again.FRANK F.
Very professional and respectful service from every up to and including the manager at your Blaine MN location Great guy 👍Michael G.
Customer did not leave a comment.Michele P.
Customer did not leave a comment.Nicole G.
Customer did not leave a comment.BENJAMIN F.
Great experience Worker was friendly and helpfulRichard F.
Hi, i did it receive the furniture dolly and moving blankets that i paid for with the truck. Please refund my card for that amount. I have a picture of the truck that is time stamped upon pickup, but also you'll notice in your records that neither of these were in the truck when my other authorized driver dropped it off. Thanks for your assistance, and please call with any questions 952-688-1620. The rest of my experience (outside of not having these two items that i ordered) was great! Very smooth contactless pickup and truck worked great.Alexander P.
They charged my card $20 extra dollars and told me to use it longer and to deliver before the expected time.Olivia G.
Customer experience was below average, I've used this location before and it was exceptional. Things have changedDonisha W.
Customer did not leave a comment.Tom N.
Customer did not leave a comment.Nathan L.
Customer did not leave a comment.SANDRA E.
My experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.CARRIE S. | Overall Experience
Customer did not leave a comment.Melissa H.
I do t like that your limited to 6hrs.. it cost me an extra $85 because I went over by 30minBUCKY E.
Customer did not leave a comment.Kamel K.
Scheduled a motorcycle pickup. All week I had been in communication with the store letting them know I may run late as I was waiting on a set of tires to arrive. It was possible, they would arrive and I was willing to pay for the rental. One associates over the phone, said don't worry we won't charge you, just be in communication with us. When the tires arrived I called and said we would be up for the trailer. Once arriving, our associate, pulled up our account and said we were late. He seemed out out thÃ t he needed to re enter the deal to make it available. In between bites of his lunch, and audible sighs, he seemed frustrated d needed to ask the manager how to make it available? Once completed he to us to 1 of the 4 trailers sitting out front. He gave us the one with the small wheels. I would have gladly paid more for the trailer with the larger wheels but he mad no recommendation to upgrade. All in all, seemed like he should pursue another jobDonovan D.
They WAY overcharged me. I should have known when they thought it'll the truck was at 3/4 tank but was at >1/4 that I should have gotten miles verified and something in writing. I was verbally told everything was fine and to just return it at 1/4. I did just that and suddenly there is a huge charge to my card and they claim instead of my 24miles that I had WAY over AND was charged for not returning it with the same gas even though I brought it back with more. I'm broke. So I'm devastated by this.Heather M.
Edgar was very helpful and a good asset to your companyRaymond S.
We ordered an appliance dolly thinking it would be put in the truck but it wasn't and we didn't know where to look. Other than that, great experience.Angela J.
Provide a receipt and clearly explain the charges.Darrin B.
I have always been 100 percent happy with the serviceJOSEPH R.
They did not explain during the pick up process that I needed to fill out a survey. They did not mark that I brought the truck back and I received a call 3 hours after I brought it back asking where the truck was. Then after that they charged me for â€œnot filling the gas tankâ€ when I filled it to the mark that it was when I rented it. I have photo proof of where it was and I filled it to that mark. I am waiting for my money to be returned. Horrible experience.ZACHARY S.
Didn’t like the ceiling caving in on storage unit 115JEANNETTE W. | Overall Experience
Customer did not leave a comment.Qussay A.
Customer did not leave a comment.Walter L.
Customer did not leave a comment.Jolene L.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.David P.
Staff was great truck was dirty and smelled of urine.Kristin K.
Customer did not leave a comment.Theodore D.
Customer did not leave a comment.Mark K.
Edgar was GREAT to work with. He's the best.Ray K.
The guys there were super helpful and very friendly. Very nice pickup I rented and very clean. Definitely will Use them again.Kenneth B.
I was very pleased with the staff and the efficiency of the whole experience.Robert G.
I rented the van so they could put a hitch on my car, and I had no other transportation back to my office. Although they said they could, they couldn't. Would not refund the van fee, even though it was only 13 miles usage and they were unable to complete the work on my car as promised. I used U-Haul off and on over 50 years. Never again.JOHN B.
Customer did not leave a comment.Adrianna D.
I was about 90 min late to pick up my trailer and my reservation had been canceled. This was quite inconvenient - if a reservation will not be held there should be some clear notice.Jeff J.
Everything was great, customer service was knowledgeable and polite, Trucks were clean. Didn't have to wait, execution of a rental was done in a timely matter. Your facility was clean. What more could you ask for.Ronald C.
Customer did not leave a comment.Xeng Y.
Josiah at this Store was attentive and problem solved well. Thanks to Josiah, we got the right equipment for the job. Thanks Josiah!Joni T.
Customer did not leave a comment.Caitlin F.
Customer did not leave a comment.ANDREW T.
Customer did not leave a comment.Julianne F.
Customer did not leave a comment.Robert N.
Staff was unpleasant and pickup process was very slow and took awhile for the staff to process. Quite a hassle and overall customer service was poor. Rude and suspecting/suspicious are some descriptions of the staff attitude. I will try to avoid this location in the future.Martin S.
The online experience was not as easy as I had hoped. None of my alternate contacts I gave for verification received a call from the rep assisting me online, and there was no option to upload a PDF of my lease agreement instead of taking a picture. The people at the physical location were helpful and courteous.Andrew S.
The trailer was the right one for the job!Jack H.
Fuck you guys. Your monopoly and bullshit rules add so much stress to an already stressful day.Kenneth M.
My associate Hailey was helpful and courteous. The process was easy and including gas the renal for the move was under $85. The store Manager (Edgar? ) was great and helpful as well.. well done UHAULâ€¦Steve E.
Customer did not leave a comment.Sean F.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.Reese D.
Customer did not leave a comment.Ed S.
Very friendly group of guys working there - very pleasant experience. Only issue I had was when I arrived there was a line of people. If possible suggest that other workers be called to the front to help out at desk if possible.stephen B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Bradley B.
Need inspection report for driver to fill out when picking up equipment.Robert A.
Customer did not leave a comment.Mario R.
I had to change from a 20 foot truck to a 26. They changed it for me no problem. I was very surprised by how inexpensive it was after I returned the truck. Great staff and very helpful.Michael D.
Fast and friendly service! Great pick up and drop off locations.Jay G.
Customer did not leave a comment.Amanda R.
Nothing they were very helpful gave me some advice on safety with it and had it ready to go for me almost instantly definetly using them again!Andrew Y.
Customer did not leave a comment.chris O.
Customer did not leave a comment.Steven F.
Customer did not leave a comment.Francis A.
Customer did not leave a comment.John I.
Customer did not leave a comment.Jay N.
Don't lie to a customer that it'll only be $39.99 for an extra 2 days when it was PER DAY. Charged me for a third day because you LIED about when I had to have it back. And sent me a bill for furniture pads I NEVER ASKED FOR OR USED. Horrible service.Kacey D.
Customer did not leave a comment.Vernon W.
truck cab should of been cleaned betterMichael R.
The app to return the trailer want to access the location the security on the phone will not allow it? So could not complete the return app needs updating to allow returns without accessing the phone locationDaniel J.
I realized as i was re-filling gas tank that the gas I used was far less than what I was re-filling. At 9.5 gallon or 36.64 I stopped. When I looked at the fuel indicator it was in the F indicator. I did check the indicator when I started and it was at the end of a white line which I assumed was Full. Now, realized even though the paperwork showed on Full in reality it was 3/4 tank. So, I trusted my paperwork to be accurate. I called the next day be cause of this & was told I need to double check your work. Disappointed with this lack of accuracy on the part of U-haul. Also, the after hour checkin did not work. Luckily, service person refunded the $20 fee for not being able to do check in process.MARSHA G.
Stop ripping off the customers by forcing them to buy unnecessary equipment.John K.
I filled up the gas to one gallon more than what I used, but I was still charged 2 gallons. I would pay better attention to the gas mileage next time.Vanha N.
Customer did not leave a comment.Jason K.
The guys working we're busting they butts doing a great job for everyone.ADAM S.
Customer friendly during a very busy time â€” hustled to get me checked in and cleared â€” thanks for the superior service!Lance L.
Customer did not leave a comment.Norman R.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Jessica T.
It smelled like cigarettes in there pretty bad and it was a fairly new truck. I'd tell people no smoking or charge extra if they do. Just a thought.tyson C.
Customer did not leave a comment.Shane P.
Customer did not leave a comment.alicia R.
I was very confused on the pricing.Jacob H.
Customer did not leave a comment.DORIAN D.
The young lady that checked me in was fantastic.Michael J.
Customer did not leave a comment.YARED K.
The app did not work for the after hours return. I was on hold for 52 minutes before someone at the 800 number answered. They did resolve my issue, but the wait was frustrating and the app was as as well. There should be a back-up if the app is not working.Boyd W.
Everyone was so nice and helpful! From the front desk to hooking the trailer up. Our fuse was broken on our trailer light hook up and they diagnosed and fixed the problem! Would definitely recommend! Great customer service!Heather A.
More people ready to help customers check inDavid H.
Customer did not leave a comment.Margret P. | Overall Experience
Customer did not leave a comment.Jacqueline I. | Overall Experience
Customer did not leave a comment.Nicole B. | Overall Experience
On the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.ANTIONETTE E. | First Impressions
Customer did not leave a comment.thomas h. | Overall Experience
Customer did not leave a comment.ramon t. | First Impressions
disappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.Jon E. | Online Move In
My experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.Christopher M. | Overall Experience
Customer did not leave a comment.Timothy W. | Online Move In
Customer did not leave a comment.Kimberly L. | Online Move In
Very nice place. Never had any issuesDARRIN Z. | Overall Experience
Customer did not leave a comment.David E. | Overall Experience
Customer did not leave a comment.Joann H. | Overall Experience
Customer did not leave a comment.James C. | Overall Experience
Customer did not leave a comment.Dennis V. | Overall Experience
Customer did not leave a comment.Julia G. | Overall Experience
I was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.KrystaLynn M. | Overall Experience
Always friendly and extremely helpful. Thank you 😊Betsy s. | Overall Experience
Customer did not leave a comment.Robert H. | Overall Experience
Staff answered all my questions and solved our storage problems.David E. | First Impressions
Customer did not leave a comment.ROBERT F. | Overall Experience
Customer did not leave a comment.JAMES S. | Overall Experience
Customer did not leave a comment.James P. | Overall Experience
Customer did not leave a comment.Dennis V. | First Impressions
Dealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!Thomas Z. | First Impressions
Bad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.David A. | Overall Experience
Clean unit, easy accessDon N. | Overall Experience
I’ll be back for any storage needsRON P. | Overall Experience
The manager is superb!stephen d. | Overall Experience
They were very very helpful and understanding this place is awesomeJOVAN T. | First Impressions
The employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.Bradley P. | First Impressions
Customer did not leave a comment.David E. | Overall Experience
Lucy is helpful and leads a very capable, friendly staff. Facility is always super clean.RANGE P. | Overall Experience
Most of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.JOHN M. | Overall Experience
Was a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.Ashley J. | Online Move In
Edgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.TANYA D. | Online Move In
Only once did I go there and all the lights were out in the storage area I have 24 hr accessCatherine M. | Overall Experience
Customer did not leave a comment.ANDREW B. | Overall Experience
All of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.stephanie m. | Overall Experience
It may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.DAVID B. | First Impressions
Employees were particularly accommodating and friendlyAntwan G. | Overall Experience
There was a woman who worked there and was very rude constantlyKimberly F. | Overall Experience
We were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We’ve tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.Cale D. | First Impressions
Customer did not leave a comment.alexis f. | Overall Experience
Keep up good jobs every oneVinnie P. | Overall Experience
Rented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.Andrew k. | Overall Experience
Customer did not leave a comment.Brookstyn K. | Overall Experience
Customer did not leave a comment.Brittney D. | Overall Experience
Customer did not leave a comment.James J. | Overall Experience
Customer did not leave a comment.James C. | First Impressions
Customer did not leave a comment.Christopher S. | First Impressions
Customer did not leave a comment.Beth D. | First Impressions
They were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so farErin S. | First Impressions
Everything went very well . I was even offered a bundle that met ally needs.Kathleen W. | First Impressions
Customer did not leave a comment.DAVID S. | Overall Experience
The attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't trueJOHN E. | Overall Experience
Customer did not leave a comment.TERRY H. | First Impressions
Customer did not leave a comment.Mark B. | Overall Experience
Customer did not leave a comment.BRETT S. | Overall Experience
Customer did not leave a comment.Greg C. | First Impressions
Fact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.JERRE W. | Overall Experience
Everything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for meAnthony B. | Overall Experience
Customer did not leave a comment.LOYD A. | Overall Experience
My 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.MARCELLA B. | Overall Experience
Did not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.Michele R. | Overall Experience
Customer did not leave a comment.LOYD A. | First Impressions
Customer did not leave a comment.Chris M. | First Impressions
Customer did not leave a comment.Kari d. | Overall Experience
The lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.Larry h. | Online Move In
Thank YouMike S. | First Impressions
Customer did not leave a comment.april c. | First Impressions
Customer did not leave a comment.Zachary J. | Overall Experience
Customer did not leave a comment.Matthew P. | Overall Experience
Customer did not leave a comment.Robert H. | First Impressions
Positive experience overallJERRY M. | Overall Experience
The staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95% of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.Alison S. | Overall Experience
Very helpful and friendly staff. Any and all issues I had were taken care of right away.Michael S. | Overall Experience
Excellent customer service ...excellent place...will recommend to all!MAtthew W. | Overall Experience
The truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditionsLarry E. | First Impressions
Customer did not leave a comment.Joe D. | First Impressions
Customer did not leave a comment.Richard C. | First Impressions
Nice employees, and was out of there fast!Jessica P. | First Impressions
I was running late and when I got there the code wouldn't open the gate for me..Derek B. | First Impressions
Clean facility and friendly and helpful staff. Great experience!Janis M. | Overall Experience
I rented an outside, medium sized storage unit for about 6-months. Month to month contract and 24-hour access. All goodPaul J. | Overall Experience
Excellent customer service...appreciated the knowledge and help I received...working a lot in the industry it is hard to find the kind of service I received at the Blaine location...Top Notch!...Thx!MAtthew W. | First Impressions
Very patient, answered all of my questions. Helped me make sure my car would fitDanette H. | First Impressions
Worse than poor! They were extremely rude and judgemental! I will never use this location again! Hard pressed to use Uhaul ever again! They turned a bad experience into a nightmare!!!Lee F. | Overall Experience