I would highly recommend this storage facility to those who want the best and efficient customer service in the treasure Vally. Hi loved the safe area, many Dollie’s always available and Friendly employees on staff. Thank you, Mary K ( Boise Idaho).mary k. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Boise
Boise, ID 83706
(S Of Fairview Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.noah F.
Customer did not leave a comment.John M.
Everyone was very friendly and helpful. It was an all around great experience.Stephanie N.
The only trouble I had was trying to find my account onlineEmma M.
I was charged $20 for gas when I had it filled up to the same amount as when I recieved it. When I received it it was under 1/2 tank (which is where I left it at when returned as well) and they told me to send them a picture to give me a refund and didn't. So unprofessionalKevin G.
Pull the truck up for the cistomer to front and be oresent for insoection. Truck was parked in tight spot and customers shoukdnt have tio worry about backing out of many obstacles to just get off thhe lot. Check in person wanted to charge me 27 dollars for gas until i insisted i filled up more than what i should have and finally showed him my paoerwork to prove it. Still provided excellant service.Diana J.
Customer did not leave a comment.Melinda C.
Customer did not leave a comment.Jeanette F.
Booking and picking up the Uhaul was super simple and efficient. The staff was super helpful and professional.SARAH Z.
Customer did not leave a comment.Ryan J.
Customer did not leave a comment.Sheryl M.
Rented 3 trucks/vans in the last week. Contactless pickup applied zero times, and they forgot at least one dolly every time. Will definitely not use this location in the future.ADAM A.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.Lewis D.
Great job!RICHARD JOHN P.
Customer did not leave a comment.Alexandra E.
Customer did not leave a comment.James S.
Customer did not leave a comment.Paul G.
I was charged an extra $150 for returning the trailer late because I was in the hospital halfway between my pickup location and my destination. I called to let them know the circumstances and was told there wouldn't be any extra fees due since it was out of my control.Melissa M.
No improvement needed. Good location with welcoming, pleasant, and helpful team members. Great experience, overall. Thank you.Ernest P.
Customer did not leave a comment.Jeff K.
Van and his team at the Orchard location are great to work wlith. They provide good customer service by being polite, professional, and prompt. The Orchard Street location is always my first choice for UHaul rentals.Ed S.
Customer did not leave a comment.Stephen K.
I WAS SCHEDULED TO GO TO ONE LOCATION AND THEN WHEN I GOT THERE WITH UHAULS OUTSIDE BUT THEY SAID NOPE THEY DON'T DO IT. THEN RUSH MODE AND STRESS MODE FINALLY WAS ABLE TO FIND ANOTHER OPEN LOCATION THAT LATE AT NIGHT, BUT ALL UNNESSASSARY STRESS.Charel D.
Customer did not leave a comment.Shilo P.
Drop off was a breezeShilo P.
Customer did not leave a comment.Nicholas S. | Overall Experience
wait times for counter staff were a bit long, my assistant wasn't sure how to do things, but got it done, so A for effort.Wayne H.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.Adam L.
Very friendly. Very efficient.Jacob R.
Customer did not leave a comment.Anthony M.
Don't know if it's something you monitor. Pickup smelled like someone was smoking in it. I smelled it but it would not keep me from renting againJoAnn A.
Customer did not leave a comment.Dragan S.
No help hooking up trailer, it's strictly a do-it-yourself procedure. Why would I rent again from them when there are so many helpful franchises in Nampa.Judd K E.
Customer did not leave a comment.Faith L.
Customer did not leave a comment.Colene H. | First Impressions
Customer did not leave a comment.Richard B.
Biggest problem is customer service. I spent 20 mins on hold just trying to rent a truck. When I arrived to pick up the truck I had to wait in a line and watched several employees walk into the customer service area, look around and leave. It seems companies are more worried about making money that customer service is a thing of the past.chris D.
Customer did not leave a comment.Erica B.
Customer did not leave a comment.Jeffery B.
Customer did not leave a comment.TREVOR M.
Customer did not leave a comment.gloria D.
Customer did not leave a comment.Robert I.
Customer did not leave a comment.Jennifer B.
You guys rocked it thank you so muchMICHAEL N.
Van and Luke were very accommodating to our needs. Very kind and courtesy.DENISE H.
Trailer worked perfectly for what I needed.David J.
Customer did not leave a comment.Robin F.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Steve L.
Great experience!Abhilash D.
Fast and easy. Time is money 💰Kyle A.
The experience with the employees was excellent and the trailer was in good shape. However, the tires were very low on tread - to the point of being unsafe. That issue needs to be addressed before it's loaned again.Patricia L.
Customer did not leave a comment.Alaina K.
Customer did not leave a comment.Alaina K.
Fast and accommodating.Bernie C.
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.ROBERT R.
The van didn't have an a/c so that was roughNaomi R.
Customer did not leave a comment.Ed T.
Not much. Everything g was great including how brief this survey was. The staff was incredible. No long wait times in phone. Everything promised was delivered.robert S.
Customer did not leave a comment.Erik H.
Customer did not leave a comment.Katherine L.
Customer did not leave a comment.Randi O.
I need a receipt emailed to me ASAP. The train was going out on the truck.BRIAN O.
Customer did not leave a comment.Krystina M.
Not first , or second choice for pick upDavid P.
Get mature employees that know and can do their jobElizabeth M.
Customer did not leave a comment.Gayle M.
The only issue I had was trying to rent a storage space at the same location I returned the truck to I made an online reservation for storage unit when I arrived at the location they did not have one in that size ready for me they explained that the reservation just put me in a queue but not actually reserved a space so I had to go to a different storage place for storage unit other than that my experience was wonderfulTANNER A.
The truck was not completely clean - mostly but not quite. The front end alignment was out of adjustment - it pulled to the right. A user manual on the truck would have been helpful. There were features on the truck that we had to go looking for. For example, there are buttons on the gear shift lever that looked like cruise controls, but but we never did discover how to turn cruise control on. The truck (a 10' van) got excellent gas mileage of 15.3 miles per gallon over approximately 1800 miles. It also had excellent power - we did not get slowed down on the hills.Michael W.
Service was excellent, only complaint is when we returned the trailer after normal business hours we called the phone number as directed and was on hold for such an extended time that we tried the chat with a rep and that was worse so we were unable to speak with any one.William S.
Not a thing! I would like to give a big thank you to Van Dempsey and Angel- both are wonderful people, and so, so helpful!Heather R.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Blaine B.
Customer did not leave a comment.Robin W.
Good job !Gus C.
Poor customer service, phone wait times to get ahold of anyone are about 30 minutes, equipment was greatGus A.
Customer did not leave a comment.Anthony N.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.Jenny N.
Manager was very accommodating. Highly recommendRaul G.
They quickly took care of my rental needs. PhilvPhil V.
Super ServiceGuenter D.
My experience was the worst it could have ever been you guys over charged me by almost 100$ u you guys have me 3 different charges for no reason I specified when I picked it up I would only need it for a couple hours and you guys charged me for 2 days for no reason then you guys charged me for 2 different trailers when I told you guys I just wanted change And when I realized you guys basically stole my money and I called the uhal I was a bit upset because of the issue and then the guy threatened me that he would hang up and not help me but my wife who speaks English well said are you trying to streal are money and then he changed his attitude Basically I felt like he wouldn't have helped me if my wife didn't say somthing then after that he told my wife and I that we had to fix the problem by going to are bank and that does not make sense when the guy admitted that his employees over charged us and messed up but he still wanted us to fix the problem by are self even though it was not are fault this experience was horrible and sick I will probably go leave a bad review on google as wellBASSAM A.
Customer did not leave a comment.Douglas R.
Van was super professional and extremely courteous. I made an error and without hesitation he was able accommodate me and was happy to do it. I don't experience this often enough. If I'm ever in need of a Uhaul, I will absolutely go out of my way to go to this location again. I would have been in a bad way had not it been for Van happen for me. I am super appreciative of him and Jack (I think) out slinging trucks in the pouring rain on a holiday. Best team I've seen in awhile. Thank you again, Joel.Joel W.
Staff was very friendly and helpful.Kelley P.
Customer did not leave a comment.Melanie C.
Customer did not leave a comment.James N.
Customer did not leave a comment.Jordan N.
I had a reservation for 10am, and arrived at that time to pick up the trailer, but ended up waiting in line for almost 45 minutes. The staff appeared to be working hard, but it also seemed like there were inefficiencies, poor communication between indoor and outdoor staff, and a general lack of organization that slowed things way down. I would recommend having all the reservation documents printed ahead of time, with the vehicle location on the lot verified and keys ready to go as an opening task. Improve communication between reception and outdoor staffâ€”have reception pass customers off to outdoor staff, rather than have them leave the counter and take customers outside. For simple reservations or ones where customers have already provided all the needed info online, have some kind of rapid check out system where they don't need to wait in line to get everything. Also the staff member I spoke to who was trying to get me checked out also seemed to be in charge of manning some kind of chat system on the computer, and was trying to get answers to a customer question that had been submitted there while also trying to get me checked out. It slowed everything downâ€”I would remove that responsibility. Again, the staff was courteous and appeared to be working hard, but the system in place seems to be making their jobs a lot harder and some customers in line with me were understandably frustrated.Erin M.
Friendly staffDavid M.
The 26' truck that I ordered perform as I hoped it would. I think the estimate of 10 mpg is overstated.Gary S.
Customer did not leave a comment.Melissa H.
When people reserve equipment to use with their rental make sure to set it aside and don't give away and tell people they are first come first serve. If that is the case don't even take reservationsJeff J.
Customer did not leave a comment.John P.
Unfortunately again the system did not keep my original request for storage even though they were reserved. Luckily they had another unit about the right size, but in a completely different building from the other - frustrating.Gilbert L.
Customer did not leave a comment.Betty S.
They went above and beyond for me,I had one of the best experienceDAVID N. | First Impressions
I really liked the storage unit very nice and tidy but I did not like the stairs that I had to climb up and down to get to it.Stephanie M. | First Impressions
Customer did not leave a comment.Paula C. | Overall Experience
Customer did not leave a comment.Kyle S. | Online Move In
Chris the manager and his team. @ the Orchard street location in Boise Idaho went above and beyond for me. They are friendly, courteous, and always willing to help with anything. Thank you!!Denise G. | Overall Experience
Customer did not leave a comment.Laura D. | Overall Experience
Customer did not leave a comment.Fawn W. | First Impressions
Customer did not leave a comment.Lindsey B. | Overall Experience
Staff went above protocol to helping me. Thank uJoshua D. | First Impressions
The staff was extremely nice and helpfulRebecca r. | Overall Experience
Doesn't get any easier to rent and everyone is super friendly. Need I say more?Ronald W. | Online Move In
Customer did not leave a comment.Amber R. | Overall Experience
Customer did not leave a comment.MATT K. | Overall Experience
Excellent Management and world class customer service .Every employee was helpful manager to last employeeJerald M. | First Impressions
I just can't afford you guys racing the prices next month so I don't know what I'm going to doBRANDY H. | First Impressions
Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.Brandon B. | Overall Experience
Customer did not leave a comment.William R. | First Impressions
I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.Dominic B. | Online Move In
Customer did not leave a comment.Rodney B. | Overall Experience
I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.Jason S. | Overall Experience
Customer did not leave a comment.Michael S. | Overall Experience
Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my “come to”place!Patricia S. | Overall Experience
Customer did not leave a comment.anaia m. | First Impressions
I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.Tiffany T. | Overall Experience
I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.SANDRA P. | First Impressions
Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!Megan L. | First Impressions
The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect itRichard M. | Overall Experience
Customer did not leave a comment.Tammy O. | First Impressions
Clean facility friendly service great place to store your things.Dwayne H. | First Impressions
We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.Erin N. | First Impressions
Thx for a quality experience.PAUL M. | Overall Experience
Customer did not leave a comment.Jerry M. | First Impressions
Customer did not leave a comment.Hana N. | Overall Experience
Daniel was very helpful and professional. A great rep for your company.ron k. | First Impressions
Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!wendy r. | Online Move In
Customer did not leave a comment.Stephen D. | Overall Experience
could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-boxBrandon D. | First Impressions
Customer did not leave a comment.Richard M. | Overall Experience
wonderful facility - safe and clean and the staff was exceptionalVernon C. | Overall Experience
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Dana J. | Overall Experience
Customer did not leave a comment.Connie M. | Overall Experience
Customer did not leave a comment.Amy S. | First Impressions
Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.RENA S. | First Impressions
My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.Erika W. | Overall Experience
❤❤❤katelyn s. | First Impressions
Customer did not leave a comment.Lester B. | Overall Experience
Customer did not leave a comment.Connie M. | First Impressions
Customer did not leave a comment.Ian W. | Overall Experience
Customer did not leave a comment.Austin R. | First Impressions
Customer did not leave a comment.Paula C. | First Impressions
The floor in the storage unit was very clean.Dan B. | Overall Experience
Amanda & Shane went above & beyond.Mike H. | First Impressions
I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I’ll give you five stars!Cari A. | Overall Experience
Very pleased and would recommend this storage facility. Thank you!Karen S. | Overall Experience
Customer did not leave a comment.andreas k. | Overall Experience
I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!LYNN D. | First Impressions
Customer did not leave a comment.rick h. | First Impressions
They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.KEVIN M. | First Impressions
I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.Kimberly J. | First Impressions
Excellent service, easy access, excellent equipment helpBYRON D F. | Overall Experience
Customer did not leave a comment.Katheren C. | Overall Experience
Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.Willis N. | Overall Experience
I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Thank you.DAVID R. | Overall Experience
Customer did not leave a comment.Debra A. | Overall Experience
Customer did not leave a comment.Lene O. | Online Move In
Good facilities, vehicle and customer service, thanks.PAUL M. | First Impressions
Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Thanks!Taylor E. | Overall Experience
Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!Megan G. | Overall Experience
Customer did not leave a comment.ALFREDO A. | Overall Experience
Customer did not leave a comment.JON L. | First Impressions
We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!Joli F. | Overall Experience
Customer did not leave a comment.Jim F. | Overall Experience
Customer did not leave a comment.Camille T. | Overall Experience
Customer did not leave a comment.Robin C. | Overall Experience
Customer did not leave a comment.Andrew R. | Overall Experience
The staff is amazing, helpful and friendly.Frances Z. | Overall Experience
Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i’ve used).Rosemary M. | Overall Experience
There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.Charles P. | Overall Experience
Customer did not leave a comment.Aspen H. | Overall Experience
Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!Frances Z. | First Impressions
Customer did not leave a comment.Michael M. | First Impressions
Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!Amanda C. | Overall Experience
I've used this place multiple times. Great place to store my records as it's heated.jason h. | Overall Experience
Customer did not leave a comment.Jim F. | First Impressions
All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.cary b. | Overall Experience
Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.sierra s. | First Impressions
Customer did not leave a comment.eleanor Rae t. | First Impressions
We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!Bonnie S. | Overall Experience
Customer did not leave a comment.Junior Achievement O. | First Impressions