Customer Reviews for U-Haul Moving & Storage of Boise

Make it more easier for people to check in equipment and trucks after hours we were there for a half an hour we even called your 800 number and was on the phone for lease 10 minutes or more trying to figure out we download the app and good night do it get the truck checked in so the lady tell this to go ahead and put the key in the box and we give her the mileage and we told her how much gas is in the truck and by the way when we pick up the truck we didn't notice until we got down the road a few blocks that it had less gas than what was Roe on our contract but we put more gas in then what was in the truck when we got it but you need to have a better system like having one like a kiosk on the building because this was a really bad experience if it would have been snowing it would have been really horrible but thank you for your services have renting U-Haul truck Laura Davidson

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee’s I’ve ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Lot gentleman was extremely helpful

Complained about loss of running lights but were told there was nothing they could do.

Great customer service, quality truck, reasonable cost. Thank U-Haul!

The proper way to pose the question is: Were the personnel helpful? Sorry raised by an English teacher. ??

It's so expensive... lower prices would be great overall

Everything was very smooth, front desk help was very friendly, personable and helpful. Was in and out in matter of minutes with no problems.

Thank you

Fix the defective items

Parking lot is disorganized, with lines painted over other lines, it is not clear where to park. Inside store is cluttered with moving boxes, which make it difficult to navigate. People were nice and professional and seemed to handle busy times well.

Another outstanding experience at this location. Thanks!

Great Job! Chanse and your whole crew were great. Thank you!

n/a

Great job all around

Everything was as smooth as could be expected.

Team on site were courteous and knowledgable. Thanks guys.

Service was great! Employees were helpful and personable.

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Staff was less than friendly or courteous and equipment hook up knowledge left me nervous

The customer service was terrible at this location (orchard st. Boise Idaho). Not to mention very expensive. I used the 26ft truck for a day and went 75 miles which ended up costing me $146.00. I have family that recommended this idea to me because it only cost them $80 for 2 days and twice the miles!

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Nuthin’. Keepitup

Thanks

Van was very helpful & friendly. Took me to my unit upstair & got l my paperwork done quickly.

We walked in the day of to rent a truck. The staff was friendly and accommodating. We were in and out.

Better signage for entering and returning equipment. I entered from the side street to return the truck, there are no signs at this entrance only arrows on the pavement that you cannot see until it's too late.

14.42 fuel charge for driving 11 miles, the truck was advertised at 19.95. Per day. I had the vehicle less than 2 hrs. Wow my 40ft motorhome gets miles per gallon loaded. I guess these uhaul vehicles get about 3 miles per gallon, since I was charged for 3 gallons of fuel. You asked I answered. I will make sure to look elsewhere 1st next time before I use UHAUL. TO BAD TOO THE SERVICE WAS GREAT. GOOD DAY

I was told over the phone it was 30 cents per mile. I was billed 79 cents per mile. They said the gas was more than was actually in the truck. Last time renting here!

Very friendly and professional staff. Quick check in and return processes. A great experience.

the gentleman that checked me in, my first contact with your store was excellent. Very careful about the information and a great sense of humor. I was sold at the counter actually. The van ran great and mileage turned out to be very inexpensive. The check in at the end of the use was quick easy it's just a really great experience thank you

Nothing really, everyone at that location was so friendly so helpful and yet very professional kudos to the entire staff at that location

They were great

The self check in experience was terrible

Excellent Service and personnel.

Fast and easy set up. The team was great!

When I brought the truck back I was told that it wasn't at a quarter tank, it was at 1/8, and would have to pay to bring it up or go get gas. I didn't drive the truck, my friend did, and he said that it was at an 1/8 when he started. The attendant's response was if you didn't tell me before you left too bad. I asked him how many miles per gallon the truck got and he said about 15. We had gone 7 miles so we couldn't have used an 1/8 of a tank. He said too bad. Don't understand how someone could be so obstinate and hard headed when presented with compelling evidence.

Friendly service, and everything was great. Thanks!

Great job on the hitch installation.

Fast friendly service.

The whole team in Boise was friendly and helpful.

Absolutely flawless experience!

Great customer service, representatives were very helpful and professional.

Had to drive 5 1/2 hours even though we were promised the equipment that was in town. Had the reservation for a week before the move, changed it the day before. Ridiculous and awful customer service. 0 stars.

nothing. only place to rent equipment. Snake River Windshield

online return not easy to use

This location (Orchard) is great. The location on Federal in Boise, however, is not great. Apparently there is only one person there that knows how to rent out trucks and trailers. The older lady, who may be the owner, is pretty terrible. I had to drive 5 miles to this location because the lady didn't know how to rent a truck out that was sitting right there in the parking lot. The ONLY person that knows how to do that had apparently gone home sick. Orchard location = good, Federal Way location = bad.

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Location was fine but the uhaul experience was a fucking pain. The online scheduling is trash.

Kind employees and a no eventful process from start to finish!

Great people

Best and easiest move EVER! Thank you UHaul.

Thank you.

Great customer service- had a billing issue but Kristen (mgr) was able to resolve with no issues so good overall experience

Very easy and employees were very helpful and friendly! Thanks for an easy move!

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Van and the crew at U-haul Boise are courteous, fast and efficient. Great Job, guys!!!

Daniel was so helpful. He is very helpful and is very customer service oriented. He made the whole experience easy.

Chants and Alec are super customer oriented U-Haul employees. Very professional, courteous, patient and very helpful. I'm retired after working 53 years split between the private sector and U.S. Army and U.S. Marines. I know what I'm talking about. Those guys are top notch!

It was an easy and friendly experience for moving. Just one less thing for me to stress about.

Truck needed a wash or at least clean the windshield please. Door seal on driver's door did not seal well so wind noise as truck is driven at highway speeds.

Worked with the young man with blonde hair and cap. Very nice and very helpful.

Staff were very friendly and professional!

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Experienced very well

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we’re uneven and varied in height. Locker had broken floor.

I smart, convenient way to move and store while transitioning your life

Excellent service

Ideal storage facility, couldn’t have been better!

Ryan was very friendly and helpful. Thank you!

Excellent customer service and a very friendly staff.

Exceeded expectations.

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

Na

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

Great storage facility

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

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Very fast and friendly

We were very pleased.

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Sometimes the line wait is long.

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

Great customer service. Storage area clean and maintained well.

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

The team at this location is professional and flexible!

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

The staff was very professional and friendly. The storage unit Provided was a “Van Body” type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

excellent facility. super friendly helpful staff

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Kristen was very helpful and made sure my experience went as smooth as possible.

The employees at the Orchard location are very helpful and accommodating!!!

The enitre staff was professional and very nice.

Clean, safe facility. Helpful staff

I moved to another storage facility closer to me and later hours of access.

Love the deals and reminder calls from the Orchard Location.

Couldn't have asked for better customer service

Super helpful staff

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn’t have to request special permission for that.

They were friendly and it was clean kinda slow at counter but great service

Good service

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

Good service. Thank you.

Great facility!

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn’t take it off for 2 months & still wanted payment every month. I cancelled & it didn’t even get done.

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

Good job Thanks and the next time I need your services I will consider you

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

Very helpful

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Thank you!

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Friendly service.

Very clean

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everything was clean .

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

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All the carts at the storage were missing, bathroom broken,

All staff was super nice and helpful. No issues with storage. I'd use them again.

TOTALLY DISAPPOINTED.

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.

Friendly staff and clean facilities.