Customer Reviews for U-Haul Moving & Storage of Boise

On a 12-hour trailer rental, I returned the trailer after 5 hours of local use. Upon returning the trailer instead of letting me un-hook when pulling in, I was instructed to back it into a narrow space (not really a problem but I got the sense it was making his job easier). Received a call around 10am following day from manager telling I’d be billed another day if the trailer was not returned!lol I then explained the old guy didn’t scan or anything when I returned it. It was all very strange. Disorganized. I would tell friends to use Chinden location

Only issue I had was returning the trailer after hours. The mobile app could not confirm Uhaul knew I had dropped the trailer off. Had to call uhaul on Sunday night, waited 30 minutes, to confirm,at the risk of a optional fee. It was waived, but need to get the app fixed or another method...likes call in prompt to notice returns.

Great customer service and great equipment.

As always, great customer service at this location. Thank you!

Everyone I worked with at the Orchard location in Boise was friendly, knowledgeable, and very helpful. I will recommend and use you again in the future! Thanks, Travis

Location and associates were top notch here and I will use again..very happy!

The staff was awesome. They helped me get on the road quickly and knew exactly what I needed. It was terrific.

I've rented U-Haul several times the last two weeks! They've been very expedient and getting me in and out..

The manager was very helpful and understanding. I appreciate her and her willingness to make me feel understood and that I was taken advantage of! So no complaints for the drop off spot!

Staff was very helpful and friendly. A+

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Way above other location rental experiences. Nothing required for improvement. Thank You.

Everybody was great. Truck worked well. Very efficient.

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

Great location and fantastic help getting the trailer hooked up & unhooked. Couldn't have made it easier for me. Even called to let me know my trailer was available early. Will definitely return & recommend to others.

Explain the drop off process, show how to use the truck

Kristen is my kinda woman.

Great very helpful thanks

Very professional and helpful. We were promptly greeted and helped. Easy process. Couldn’t have been a better experience.

Kristen was very pleasant and helpful. Much appreciated. Thanks!

The staff was very polite and helpful.

I used a 10' truck and loaded it full. I had a washer & dryer and even with a dolly it about killed me because there was no ramp!!! I did not need the 15' truck but do need a ramp. Is there no way for people to rent a 10' truck w/a ramp as to not kill themselves? You state easy load but when you have to step up 2' EVERY TIME you put something in, it is so hard on a person. It about killed me. As well, I checked in online and still had to wait 15 minutes to get my truck. Way too long. Maybe have more people working on weekends ???? Thank you.

Super friendly staff

Your entire system is a joke.

Friendly staff!!! Very accommodating to my needs of extending my rental time. Will definitely use this location for all my moving needs

Great ppl was in and out and had everthing taken care of in record time

Staff very nice and friendly. Very helpful. Been to many uhaul places and this is the best.

Kristen was extremely helpful and friendly. Appreciated her help.

None. Easy process and great people. Everyone was very helpful and courteous. A+

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it’s colder in the storage room than outside

Make it more easier for people to check in equipment and trucks after hours we were there for a half an hour we even called your 800 number and was on the phone for lease 10 minutes or more trying to figure out we download the app and good night do it get the truck checked in so the lady tell this to go ahead and put the key in the box and we give her the mileage and we told her how much gas is in the truck and by the way when we pick up the truck we didn't notice until we got down the road a few blocks that it had less gas than what was Roe on our contract but we put more gas in then what was in the truck when we got it but you need to have a better system like having one like a kiosk on the building because this was a really bad experience if it would have been snowing it would have been really horrible but thank you for your services have renting U-Haul truck Laura Davidson

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee’s I’ve ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Lot gentleman was extremely helpful

Complained about loss of running lights but were told there was nothing they could do.

Great customer service, quality truck, reasonable cost. Thank U-Haul!

The proper way to pose the question is: Were the personnel helpful? Sorry raised by an English teacher. ??

It's so expensive... lower prices would be great overall

Everything was very smooth, front desk help was very friendly, personable and helpful. Was in and out in matter of minutes with no problems.

Thank you

Fix the defective items

Parking lot is disorganized, with lines painted over other lines, it is not clear where to park. Inside store is cluttered with moving boxes, which make it difficult to navigate. People were nice and professional and seemed to handle busy times well.

Another outstanding experience at this location. Thanks!

Great Job! Chanse and your whole crew were great. Thank you!

n/a

Great job all around

Everything was as smooth as could be expected.

Team on site were courteous and knowledgable. Thanks guys.

Service was great! Employees were helpful and personable.

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Staff was less than friendly or courteous and equipment hook up knowledge left me nervous

The customer service was terrible at this location (orchard st. Boise Idaho). Not to mention very expensive. I used the 26ft truck for a day and went 75 miles which ended up costing me $146.00. I have family that recommended this idea to me because it only cost them $80 for 2 days and twice the miles!

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Nuthin’. Keepitup

Thanks

Fast and easy set up. The team was great!

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Thank you.

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Worked with the young man with blonde hair and cap. Very nice and very helpful.

Staff were very friendly and professional!

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Experienced very well

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we’re uneven and varied in height. Locker had broken floor.

I smart, convenient way to move and store while transitioning your life

Excellent service

Ideal storage facility, couldn’t have been better!

Ryan was very friendly and helpful. Thank you!

Excellent customer service and a very friendly staff.

Exceeded expectations.

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

Na

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

Great storage facility

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

.

Very fast and friendly

We were very pleased.

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Sometimes the line wait is long.

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

Great customer service. Storage area clean and maintained well.

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

The team at this location is professional and flexible!

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

The staff was very professional and friendly. The storage unit Provided was a “Van Body” type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

excellent facility. super friendly helpful staff

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Kristen was very helpful and made sure my experience went as smooth as possible.

The employees at the Orchard location are very helpful and accommodating!!!

The enitre staff was professional and very nice.

Clean, safe facility. Helpful staff

I moved to another storage facility closer to me and later hours of access.

Love the deals and reminder calls from the Orchard Location.

Couldn't have asked for better customer service

Super helpful staff

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn’t have to request special permission for that.

They were friendly and it was clean kinda slow at counter but great service

Good service

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

Good service. Thank you.

Great facility!

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn’t take it off for 2 months & still wanted payment every month. I cancelled & it didn’t even get done.

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

Good job Thanks and the next time I need your services I will consider you

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

Very helpful

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Thank you!

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Friendly service.

Very clean

.

everything was clean .

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

.

All the carts at the storage were missing, bathroom broken,

All staff was super nice and helpful. No issues with storage. I'd use them again.

TOTALLY DISAPPOINTED.

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.

Friendly staff and clean facilities.