Customer Reviews for U-Haul Moving & Storage of Boise

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Boise

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

naomi S. on

Rating:

It was an easy and friendly experience for moving. Just one less thing for me to stress about.

Annette P. on

Rating:

Customer did not leave a comment.

Pete S. on

Rating:

Truck needed a wash or at least clean the windshield please. Door seal on driver's door did not seal well so wind noise as truck is driven at highway speeds.

Michael A. on

Rating:

Great job

Jeffrey C. on

Rating:

all uhaul staff were awesome everything went according to plan and truck was perfect

Kerry K. on

Rating:

Customer did not leave a comment.

Weston J. on

Rating:

Customer did not leave a comment.

JORDAN B. on

Rating:

Customer did not leave a comment.

Peter P. on

Rating:

Customer did not leave a comment.

BEN R. on

Rating:

Great customer service!

Shirley M. on

Rating:

Customer did not leave a comment.

Loren C. on

Rating:

Worked with the young man with blonde hair and cap. Very nice and very helpful.

J B. on

Rating:

When asked bed length don't include the over cab section . I had to leave the door open.

Gayle T. on

Rating:

Again quick and easy drop off.

Raymond W. on

Rating:

They took care of us from beginning to end even when we extended our reservation and assisted with any issues.

Kevin V. on

Rating:

Customer did not leave a comment.

Kala F. on

Rating:

The people working there were helpful and courteous.

Michael S. on

Rating:

The trailer had a vibration at higher speeds. The tires may need balancing. It also swayed around 60 mph.

Carl F. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Staff were very friendly and professional!

Thomas G. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

Simple, quick and easy. Perfect!

JACOB K. on

Rating:

Customer did not leave a comment.

william F. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

Please ensure the computer system works properly. We had to enter the order three times to get the correct price.

Braden L. on

Rating:

Customer did not leave a comment.

Jeremy B. on

Rating:

Customer did not leave a comment.

Terra F. on

Rating:

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Jeff H. on

Rating:

Customer did not leave a comment.

Jeremy G. on

Rating:

Customer did not leave a comment.

Ford F. on

Rating:

Super friendly and helpful service. I had never used U-Haul before and wasn't sure how to proceed but people on site directed me as well as an easy online walkthrough.

Velma C. on

Rating:

Customer did not leave a comment.

Tina J. on

Rating:

Customer did not leave a comment.

Jake J. on

Rating:

Customer did not leave a comment.

Darin D. on

Rating:

Customer did not leave a comment.

efrain C. on

Rating:

Helpful staff.

Nicholas R. on

Rating:

Customer did not leave a comment.

Corie G. on

Rating:

Experienced very well

Rick R. on

Rating:

Everything was great and went smoothly this trip! Thank you!

Christopher H. on

Rating:

Poor execution of the Self serv online/application. The online support member requested that I retake my picture and my drivers license picture x3 after I had already previously done so 8 other times. Completely inconvenient. Future business will be done with Enterprise Rental due to this poor experience.

Alan W. on

Rating:

There's always room for improvement but it's a close call in this case. Wonderful service! 10\10.

Lisa M. on

Rating:

Customer did not leave a comment.

Cori L. on

Rating:

Customer did not leave a comment.

Anthony T. on

Rating:

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we’re uneven and varied in height. Locker had broken floor.

Richard M. on

Rating:

I smart, convenient way to move and store while transitioning your life

Suzanne B. on

Rating:

Excellent service

Jennifer L. on

Rating:

Ideal storage facility, couldn’t have been better!

Jenice M. on

Rating:

Ryan was very friendly and helpful. Thank you!

Phillip C. on

Rating:

Excellent customer service and a very friendly staff.

James S. on

Rating:

Exceeded expectations.

Matt W. on

Rating:

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

william l. on

Rating:

Na

TAMI W. on

Rating:

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

Adelia G. on

Rating:

Great storage facility

Troy L. on

Rating:

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

chris m. on

Rating:

.

Christina A. on

Rating:

Very fast and friendly

roger l. on

Rating:

We were very pleased.

Lisa M. on

Rating:

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Michael H. on

Rating:

Sometimes the line wait is long.

Kelli R. on

Rating:

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

ED W. on

Rating:

Great customer service. Storage area clean and maintained well.

VICKI W. on

Rating:

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

angela n. on

Rating:

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

Michael G. on

Rating:

The team at this location is professional and flexible!

eleesha b. on

Rating:

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

Dan S. on

Rating:

The staff was very professional and friendly. The storage unit Provided was a “Van Body” type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

Chris R. on

Rating:

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

Sharon E. on

Rating:

excellent facility. super friendly helpful staff

desean d. on

Rating:

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

Brian A. on

Rating:

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Jason Y. on

Rating:

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Noah K. on

Rating:

Kristen was very helpful and made sure my experience went as smooth as possible.

Sierra R. on

Rating:

The employees at the Orchard location are very helpful and accommodating!!!

Mary V. on

Rating:

The enitre staff was professional and very nice.

Jennifer L. on

Rating:

Clean, safe facility. Helpful staff

Steven G. on

Rating:

I moved to another storage facility closer to me and later hours of access.

Sierra R. on

Rating:

Love the deals and reminder calls from the Orchard Location.

Nickole F. on

Rating:

Couldn't have asked for better customer service

nicko g. on

Rating:

Super helpful staff

Haley H. on

Rating:

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn’t have to request special permission for that.

Shawnvaya S. on

Rating:

They were friendly and it was clean kinda slow at counter but great service

Hasan A. on

Rating:

Good service

nanette w. on

Rating:

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

tom h. on

Rating:

Good service. Thank you.

Michael S. on

Rating:

Great facility!

Kelsey N. on

Rating:

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Holly E. on

Rating:

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn’t take it off for 2 months & still wanted payment every month. I cancelled & it didn’t even get done.

Lauren M. on

Rating:

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

KayCee B. on

Rating:

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

si d. on

Rating:

Good job Thanks and the next time I need your services I will consider you

MATT W. on

Rating:

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

Selina D. on

Rating:

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Shawn J. on

Rating:

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

renee b. on

Rating:

Very helpful

colleen l. on

Rating:

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Thank you!

john m. on

Rating:

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

Erin L. on

Rating:

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

donovan r. on

Rating:

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

John B. on

Rating:

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

Penny G. on

Rating:

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Tom S. on

Rating:

Friendly service.

Deana M. on

Rating:

Very clean

Charles P. on

Rating:

.

Andrew B. on

Rating:

everything was clean .

ANDREW T. on

Rating:

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

Merry A. on

Rating:

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

linda m. on

Rating:

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

Billie v. on

Rating:

.

Timothy B. on

Rating:

All the carts at the storage were missing, bathroom broken,

Chris R. on

Rating:

All staff was super nice and helpful. No issues with storage. I'd use them again.

Christian V. on

Rating:

TOTALLY DISAPPOINTED.

John A. on

Rating:

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.

Elizabeth H. on

Rating:

Friendly staff and clean facilities.