Customer Reviews for U-Haul Moving & Storage of Boise

Rating:

3.0

Trailer was dirty and looked like it had been abused, but it was satisfactory.

Rating:

5.0

Odd situation......went above and beyond......highly recommend

Rating:

3.0

They wanted to charge extra for not folding the moving blankets, which tells me they don't even wash them between customers. moving is dusty and can get grimy. when unloading, I threw the blankets on the sidewalk in the rain. Not to mention all the people afraid of covid.

Rating:

5.0

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Thank you.

Rating:

5.0

Awesome service! Thanks.

Rating:

5.0

Great customer service and convenient location! I can't think of anything you're missing.

Rating:

5.0

Your staff is very friendly, and very helpful. Great overall experience.

Rating:

5.0

N/A

Rating:

5.0

Check in and check out were real easy

Rating:

4.0

Difficult to figure out where you need to pull in for the trailer return. The lot was full of vehicles and not well marked. Otherwise, this location was great. The woman who helped me was very helpful and friendly.

Rating:

5.0

Guy I dropped it off to was awesome helpful asked how the trip was and lined me out on all the paper work.

Rating:

5.0

The personnel are friendly and helpful. Masks and social distancing are utilized, but I could not have felt more important or better taken care of.

Rating:

4.0

Our equipment was not ready, we had to use a 20' truck instead of a 26' truck. Probably a dispatch issue and not this facility.

Rating:

5.0

When I went to my Uhaul account which has been there for several years I find that a storage unit in Georgia is on my account. I live in Oregon and do not have any tie with Georgia. This must either be a mistake or fraud of some type. I would appreciate a phone call at 208-407-4189 to clear this up. Thank you.

Rating:

5.0

friendly service good job

Rating:

5.0

Everything going perfect with you guys.. thank you

Rating:

5.0

Very nice people, excellent service. BRAVO GUYS.

Rating:

4.0

Beside the amount of body damage that was on this truck, the driver rear outer tire was bald, power steering was noise i had to put fluid in it and the transmission was noisy as hell. This truck struggled to climb hills and you could the hear the transmission screaming. there was only about 2000 on it.

Rating:

5.0

Super easy and quick return of truck. Nice, pleasant and professional.

Rating:

4.0

Outside of truck was flithy.

Rating:

5.0

This location was great. My only problem was that I reserved a truck at a location close to my parent's house. I was then called and told I had to go to a different location that was further away. I got to that location and was told their truck had not been returned on time (I understand that is not U-Haul's fault). I was then sent the complete opposite direction to get a truck at the Orchard location. Originally it would have been about 10 minutes to drive to get a truck. Instead I spent an hour before I was able to get one. I am very thankful for all the U-Haul people who helped me get a truck, though. We are here for a limited time helping my parents, so the availability of a truck was very helpful.

Rating:

5.0

The same fellow helped me when I checked out and checked back in. Super nice and professional!

Rating:

5.0

Good facilities, vehicle and customer service, thanks.

Rating:

5.0

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Thanks!

Rating:

5.0

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Rating:

5.0

Customer service was good and I was happy that I was done and on my way within a few minutes. Returning the truck later that evening went just as well.

Rating:

5.0

Easy to check out and return

Rating:

5.0

Customer service was excellent. Location has easy access.

Rating:

5.0

ALWAYS great service at this location. Great safety precautions in place. Really friendly and helpful staff.

Rating:

4.0

Great experience with a courteous crew.

Rating:

4.0

Was a little pricey for 4 hours of usage. Staff was great though.

Rating:

5.0

Great service and fast and professional

Rating:

5.0

I'm perfectly happy- will use this location again when needed.

Rating:

5.0

The APP, while a great idea, is horrible. The point of the app is to speed things up and to be able to pick it up without going through people and being able to get the vehicle 24/7 but had the location not been open and friendly people not been there to help I would not have been able to pick up the truck.

Rating:

5.0

Everyone was so kind and helpful and patient as well as safe via wearing face masks properly!

Rating:

4.0

Nothing it was all good

Rating:

4.0

The personnel inside wore masks, the personnel outside did not. Overall very friendly and efficient rental center.

Rating:

4.0

Lowe your prices

Rating:

1.0

It's not the location but Uhaul's pricing policy on fuel usage. We used the truck for 9 miles and were charged $12 for fuel. Not a lot of money but ridiculous that they don't have a legitimate per mile fuel pricing policy. Won't be using UHaul again.

Rating:

5.0

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Rating:

5.0

No improvements. Everything went well for me.

Rating:

5.0

Great customer service! Thank you!

Rating:

5.0

no complaints. service people at this location processed refunds for missing equipment and were accommodating.

Rating:

5.0

Everything from supplies to truck to movers was easy to schedule and went smoothly.

Rating:

5.0

The staff is amazing, helpful and friendly.

Rating:

5.0

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i’ve used).

Rating:

4.0

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Rating:

5.0

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Rating:

1.0

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Rating:

5.0

I've used this place multiple times. Great place to store my records as it's heated.

Rating:

5.0

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

Rating:

5.0

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

Rating:

4.0

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Rating:

4.0

Wish customers could have access 24/7 but I understand.

Rating:

5.0

They were really nice and helpful

Rating:

5.0

Kristin and the entire staff super friendly and helpful!

Rating:

3.0

NOTHING UNSUAL

Rating:

5.0

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

Rating:

5.0

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Rating:

5.0

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Rating:

3.0

For a 4*4*10 the suggestion of it wasn’t the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn’t have a stable ground which made it had to store my boxes.

Rating:

5.0

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

Rating:

2.0

You guys would’ve gotten five stars if I would’ve actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said “ Oh, not these ones. These are accessible during our open business hours.” This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I’m really disappointed in this specific business location. My family has used U-Haul for years, and they weren’t ever lied to or manipulated like this... Why me?

Rating:

5.0

Love this place! The general manager there was really friendly and helpful

Rating:

1.0

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Rating:

5.0

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

Rating:

5.0

The staff was very polite and helpful.

Rating:

5.0

Kristen was extremely helpful and friendly. Appreciated her help.

Rating:

5.0

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it’s colder in the storage room than outside

Rating:

5.0

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee’s I’ve ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Rating:

5.0

n/a

Rating:

5.0

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Rating:

5.0

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Rating:

5.0

Thanks

Rating:

5.0

Fast and easy set up. The team was great!

Rating:

1.0

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Rating:

5.0

Thank you.

Rating:

5.0

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Rating:

5.0

Worked with the young man with blonde hair and cap. Very nice and very helpful.

Rating:

5.0

Staff were very friendly and professional!

Rating:

5.0

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Rating:

5.0

Experienced very well

Rating:

1.0

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we’re uneven and varied in height. Locker had broken floor.

Rating:

5.0

I smart, convenient way to move and store while transitioning your life

Rating:

5.0

Excellent service

Rating:

5.0

Ideal storage facility, couldn’t have been better!

Rating:

5.0

Ryan was very friendly and helpful. Thank you!

Rating:

5.0

Excellent customer service and a very friendly staff.

Rating:

5.0

Exceeded expectations.

Rating:

5.0

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

Rating:

4.0

Na

Rating:

5.0

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

Rating:

5.0

Great storage facility

Rating:

1.0

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

Rating:

4.0

.

Rating:

5.0

Very fast and friendly

Rating:

5.0

We were very pleased.

Rating:

5.0

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Rating:

5.0

Sometimes the line wait is long.

Rating:

5.0

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

Rating:

5.0

Great customer service. Storage area clean and maintained well.

Rating:

4.0

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

Rating:

5.0

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

Rating:

5.0

The team at this location is professional and flexible!

Rating:

5.0

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

Rating:

2.0

The staff was very professional and friendly. The storage unit Provided was a “Van Body” type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

Rating:

5.0

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

Rating:

5.0

excellent facility. super friendly helpful staff

Rating:

5.0

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

Rating:

5.0

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Rating:

4.0

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Rating:

5.0

Kristen was very helpful and made sure my experience went as smooth as possible.

Rating:

5.0

The employees at the Orchard location are very helpful and accommodating!!!

Rating:

5.0

The enitre staff was professional and very nice.

Rating:

5.0

Clean, safe facility. Helpful staff

Rating:

4.0

I moved to another storage facility closer to me and later hours of access.

Rating:

5.0

Love the deals and reminder calls from the Orchard Location.

Rating:

5.0

Couldn't have asked for better customer service

Rating:

5.0

Super helpful staff

Rating:

4.0

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn’t have to request special permission for that.

Rating:

4.0

They were friendly and it was clean kinda slow at counter but great service

Rating:

5.0

Good service

Rating:

1.0

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

Rating:

5.0

Good service. Thank you.

Rating:

5.0

Great facility!

Rating:

5.0

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Rating:

1.0

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn’t take it off for 2 months & still wanted payment every month. I cancelled & it didn’t even get done.

Rating:

3.0

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

Rating:

3.0

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

Rating:

4.0

Good job Thanks and the next time I need your services I will consider you

Rating:

1.0

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

Rating:

3.0

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Rating:

5.0

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

Rating:

5.0

Very helpful

Rating:

5.0

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Thank you!

Rating:

5.0

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

Rating:

5.0

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

Rating:

5.0

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

Rating:

1.0

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

Rating:

5.0

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Rating:

5.0

Friendly service.

Rating:

4.0

Very clean

Rating:

4.0

.

Rating:

5.0

everything was clean .

Rating:

2.0

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

Rating:

5.0

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

Rating:

5.0

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

Rating:

4.0

.

Rating:

2.0

All the carts at the storage were missing, bathroom broken,

Rating:

5.0

All staff was super nice and helpful. No issues with storage. I'd use them again.

Rating:

1.0

TOTALLY DISAPPOINTED.

Rating:

4.0

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.