Customer Reviews for U-Haul Moving & Storage of Boise

7,089 reviews

1121 N Orchard St   Boise, ID 83706
(S Of Fairview Av)

(208) 377-3040

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(208) 377-3040

1121 N Orchard St
Boise, ID 83706
(S Of Fairview Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.

Jason S.  |  Overall Experience 
Rating:
3.0

The outside of the trailer was grimy and greasy like it had been driven through a construction zone the interior smelt like gasoline so when I got to my location with my hand zone material items they were smelly get outside of the plastic bags they were held in or grimy and dirty we had to wash our hands before we get unloaded the bags the bags I did let the office know that this was the situation but this is the 1st time I've had a trailer that was this condition

KAREN T. 
Rating:
4.0

Get more inventory

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

GRACE L. 
Rating:
4.0

the general manager was amazing and was able to get my trailer to that location for pickup which made starting my move a lot easier. The whole staff was friendly and supportive.

joylyn M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE L. 
Rating:
5.0

Easy and fast to rent !

KEVIN P. 
Rating:
5.0

Friendly customer service.

JEANETTE F. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Everyone was great. I give it an A++ for customer service and for giving me a seamless experience. Thank you so much!

ERIC A. 
Rating:
5.0

Cody was very friendly and helpful at a very stressful time and made this easy for me to get done what I needed to do.

KAREN D. 
Rating:
5.0

Truck needs work, shakes when driven over 50 miles per hour.

JODIE C. 
Rating:
5.0

Uhaul has been fantastic, Thank you!

Matthew K. 
Rating:
3.0

Everything was great except it wouldn't take my greendot credit card.

KIMBERLY T. 
Rating:
5.0

I thought the staff was fast and knowledgable. This was the easiest rental I have ever done - Thanks!

STACEY B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Chad, he is the man. Good person so as the crew here.

Gem B. 
Rating:
4.0

Customer did not leave a comment.

Myron C. 
Rating:
5.0

Fantastic

KELLY F. 
Rating:
5.0

Customer did not leave a comment.

SETH N. 
Rating:
5.0

The staff were motivated to represent the company well and provided an excellent experience

Sydney D. 
Rating:
5.0

Customer did not leave a comment.

CLINTON H. 
Rating:
5.0

The whole transaction was just super. I give this location a bid (Five Stars).

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
3.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
5.0

Always nice people

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

this location is the best. Especially Chad, the assistant manager of who helped take of my stuff. Very approachable and very understanding to the customer who needs help. The placed is secured even at night. I will recommend this place to all of my friends here in Boise.

Gem B. 
Rating:
5.0

Nothing to improve - Great Job by Christopher and his Team.

SANDRA P. 
Rating:
5.0

Great job Christopher.

SANDRA P. 
Rating:
5.0

Nothing I can think of - Christopher and his Team do an excellent job of finding me storage units and rental trucks when I need them most. So happy to be moving my stuff from Keylock to U Haul;

SANDRA P. 
Rating:
4.0

Free coffee

MARVIN B. 
Rating:
4.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

awesome people...thanks

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

JORGE H. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Great customer service, very efficient check-in/check-out process.

ANTHONY F. 
Rating:
5.0

Cody is one of the people who helped me during the course of my rental. He was friendly, professional, clearly explained everything, and really knew what he was doing. Moves are so stressful, it was really great to work with someone like Cody who I can trust!

ANNA R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Very understanding and helpful

Lucas F. 
Rating:
4.0

Customer did not leave a comment.

EDWIN L. 
Rating:
2.0

Two of the people we dealt with (Cody and a younger kid in a beanie with longer hair) were really really great. Super friendly and hard workers. We had a few different inconveniences. One in which we were told the day before that we couldn't get the bigger truck I had reserved a week earlier. Because of likely having to take more trips they said they would give us some free miles which didn't happen. Once we picked up the truck and got our rental agreement they went to get our keys and realized our truck wasn't there. Apparently the wrong trucks had been sent out with people. We waited for at least 45 mins for that to get figured out, running into our rental period. I called the next morning and Cody did extend my rental drop off time with what he said would be no extra charges. When we dropped the U-Haul off and I got an email of our charges we not only didn't get any free miles but we also were charged for the extension. I called again and was told by somebody different that he would fix our bill. At this point we had two different pending charges on my account with over double what I was told we'd be charged. Eventually one dropped off but the higher bill that was supposed to be fixed is still not and that money has been deducted from my account, a week later.

SCOTT S. 
Rating:
4.0

Jacob was working really hard when I dropped off a trailer, seems like he was doing the work load of what 2-3 others would've been doing and without complaint. Hey great job jacob!

JOEL J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Staff and management went out of their way to accommodate my special needs.

JOACHIM HUCH H. 
Rating:
5.0

Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my “come to”place!

Patricia S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anaia m.  |  First Impressions 
Rating:
3.0

People were nice, but the truck was difficult to drive . Climbing in and out of the cab was challenging.

KATHRINE B. 
Rating:
2.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Coral C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.

Tiffany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLEEN D. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

A very smooth experience . Cody was very charming on the phone and in person helping me handle my truck rental for this long cross country trip. It's nice to deal with happy and carrying people and I appreciated it.

JUDITH S. 
Rating:
4.0

They were very attentive to me returning the unit,took care in a very timely manner and took me to the place where I dropped off the trailer. And then thank me for using U-Haul, and if they could help me with anything please come again.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.

SANDRA P.  |  First Impressions 
Rating:
5.0

I do not know the name of the person at the counter, However, I would like to give a shout out to him, very professional and kind and informed and made me feel welcomed. Sam who check me out when I returned the truck was efficient , professional, kind and made me feel like a valued customer.

PATRICIA D. 
Rating:
5.0

It would be nice if they had a sign that said office. I went to wrong building and to ask other people where the office was.

Bren F. 
Rating:
4.0

Better communication with "hook-up" person. Took too long as helped people that came in after...confusing.

DAN P. 
Rating:
4.0

I had a reservation for 7:30 AM for a 26' truck. I showed up at 7:15 am and the truck was not ready until 10:30 AM. This was unacceptable. The upside for Uhaul is that you have the best manager at that site than any other U-Haul I have ever been to. He worked tirelessly to try and rectify the situation. I would give the manager 5 stars. I would give the Traffic department 0 for giving away my reservation.

SCOTT W. 
Rating:
2.0

Customer did not leave a comment.

LUISA B. 
Rating:
5.0

Customer did not leave a comment.

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ICHIRO T. 
Rating:
5.0

Customer did not leave a comment.

JAMIE F. 
Rating:
3.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

COLIN L. 
Rating:
5.0

Great service

Michael S. 
Rating:
5.0

Customer service was great ty for everything uhaul

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

ROGER E. 
Rating:
5.0

You doing the right

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

FELEEN A. 
Rating:
5.0

Friendly. Great service.

KATHRYN M. 
Rating:
5.0

The team at this location was amazing.

RICHARD H. 
Rating:
5.0

They folks are so accommodating and helpful in Boise, I don't have any suggestions for improvement.

REBECCA W. 
Rating:
5.0

Agents and location from start to finish were excellent

Greg G. 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

This is one of the best usual shops around, particularly if they have inventory available for customers. I believe it to be Boise's best managed shop.

Blas T. 
Rating:
5.0

Customer did not leave a comment.

Kady V. 
Rating:
3.0

I was not told that the drop off location Kingman Az. does not have a way to deliver the Uboxes to my residence, this created a big problem and added expenses.

DARRELL M. 
Rating:
5.0

We always come here . thank you

LINDSAY J. 
Rating:
5.0

Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!

Megan L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA G. 
Rating:
3.0

Customer did not leave a comment.

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

You made everything very easy. Using your truck for our move was a great choice!

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

TOM PETER N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

N/A. Please just keep doing what you're already doing.

KEITH K. 
Rating:
4.0

The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect it

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy O.  |  First Impressions 
Rating:
5.0

Clean facility friendly service great place to store your things.

Dwayne H.  |  First Impressions 
Rating:
2.0

We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.

Erin N.  |  First Impressions 
Rating:
5.0

Thx for a quality experience.

PAUL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hana N.  |  Overall Experience 
Rating:
5.0

Daniel was very helpful and professional. A great rep for your company.

ron k.  |  First Impressions 
Rating:
4.0

Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!

wendy r.  |  Online Move In 
Rating:
4.0

could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box

Brandon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  First Impressions 
Rating:
5.0

Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.

RENA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rick h.  |  First Impressions 
Rating:
5.0

Good facilities, vehicle and customer service, thanks.

PAUL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JON L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eleanor Rae t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Junior Achievement O.  |  First Impressions 
Rating:
5.0

Fast and easy set up. The team was great!

Joyce A.  |  First Impressions 
Rating:
5.0

Staff were very friendly and professional!

David C.  |  First Impressions 
Rating:
5.0

Ryan was very friendly and helpful. Thank you!

Jenice M.  |  First Impressions 
Rating:
5.0

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

angela n.  |  First Impressions 
Rating:
5.0

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Brian A.  |  First Impressions 
Rating:
4.0

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Jason Y.  |  First Impressions 
No reviews have been submitted for this location.

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