Customer Reviews for U-Haul Moving & Storage of Boone

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Boone

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LEWIS D.
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Customer did not leave a comment.

Michael F. | Overall Experience |
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Mike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.

Ronald S.
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Customer did not leave a comment.

Michelle D.
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the uHaul employee failed to make sure my daughter's hitch was correctly equipped. He examined her hitch, attached the uhaul and said everything was set and on correctly. However, employee failed to notice that the pins were not in. She did not have the clip to lock the pin- she was on the highway going down the mountain when the ball of the hitch and uhaul fell off - dragging behind her car in the middle of the highway. Beyond blessed that she was not hurt.

Charles W.
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Customer did not leave a comment.

Josanna S.
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It was easy and hassle-free to rent our truck here.

Donnell S. | First Impressions |
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Customer did not leave a comment.

FRANCISCO I.
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Customer did not leave a comment.

THOMAS K.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Mark S.
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I don't understand why I wasn't given a refund for turning in the truck two days warily and the trailer three days early. U-haul has done this in the past. I'm was very disappointed.

Richard H.
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Customer did not leave a comment.

Gary L.
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Easy access and friendly staff

Cranval L.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Allison B.
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Customer did not leave a comment.

ROBERT H.
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The employees are NOT wearing masks even when inside their very small office with customers - this is very uncomfortable and potentially dangerous.

Matt B.
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Courteous, efficient and well maintained trucks

John T.
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I mentioned Matt and his wife in the above comment ,but I can't say enough about how kind he is he had a smile on his face and kindness in his heart . you could tell and then he helped my husband unload our trailer cuz he wasn't very busy upfront at that point and he had his wife keep an eye on it for him my husband is 76 years old as I said before ,and unloading that big biggest trailer that you have he thought he could do all by himself I am unable to help him. You have a lot to be proud of with him at that location and also your other locations if everyone is is doing their job like these two men you have nothing to worry about .we will use you all again in November and can't wait to see Matt again cuz we rented a storage unit there of course.

Michael W.
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Customer did not leave a comment.

steve C.
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The employee wasn't wearing a mask at any time even while indoors, I'm hoping I wasn't exposed to the virus while I was paying for my trailer

Alin R.
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Customer did not leave a comment.

Bradley F.
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Gate was closed and the ONLY place to park the trailer required backing in off the Main Street. Providing a better spot to park would have been nice.

THOMAS T.
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Customer did not leave a comment.

Dan Y.
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Customer did not leave a comment.

SHERIDAN O.
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Customer did not leave a comment.

Gary L.
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Customer did not leave a comment.

miller C.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Norman O.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Tina C.
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Customer did not leave a comment.

Arthur G.
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Really nice staff. Got right on this, pleasant guy

Jefferson H.
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Customer did not leave a comment.

GORDON T.
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I am sorry but this rating is not for Boone. Uhaul will not allow you to rate the stores you were suppose to drop off at or their company in general. Policy of drop off not guaranteed cost me 2 hour trip vs 1 mile from house, in the mountains...cashier,NC store refused to accept knowing the trip to Otto, NC was 50 min one way. Until they allow drop offs where YOU choose I will no longer use U-Haul or recommend them.

GREGORY S.
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I have used this location in Boone, NC several times and the service has always been excellent.

HARALD B.
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Customer did not leave a comment.

Scottanthony H.
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Friendly staff, easy process.

Sid B.
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Customer did not leave a comment.

HARALD B.
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Customer did not leave a comment.

stan P.
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Very friendly staff, very knowledgeable and very very helpful will always rent from this location

Howard G.
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Customer did not leave a comment.

Jeffrey R.
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Customer did not leave a comment.

HARRISON K.
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Make pricing clear! Let me rent a van instead of a box truck without a credit card!!!!

Ronald L.
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Customer did not leave a comment.

DON S.
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I have no complaints on either end for my rental ( Boone , N.C. and Johns Island .

thressa M.
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There needs to be more help. It takes way to long for service. Those handling the paperwork need to listen carefully. My reservation for a 10' truck was mixed up from day one . The key was difficult to turn on. I will never rent again. Too expensive and unexperienced personal.

Kevan B.
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Customer did not leave a comment.

vernon L.
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The woman who received the trucks was very helpful & nice!

Clayton O.
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This is the only location in Boone, so not really other options unless you want to drive 30 + minutes. The staff is excellent and helps you out.

Janel P.
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Customer did not leave a comment.

JOHNNY T. | Overall Experience |
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The two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customers

Bridget D.
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The ignition is messed up. Sometimes the key would work and sometimes you'd have to mess with the key to finally get it to turn. The front end would shimmy if you put your brakes on at 50. The employees were awesome

pjhil V.
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Customer did not leave a comment.

Bruce H.
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ahmad S.
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Jeff H.
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DEAN W.
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Your app did not work. It did not allow me to access my info after I arrived even though I used my contract number and then even created an account.

Harold L.
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The 8 x 12 trailer I rented was awesome. Pulled like a dream

Lana V.
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Customer did not leave a comment.

Mathew D.
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Drop off was convenient and quick!

Mark B.
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Customer did not leave a comment.

WALTER C.
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The drop off office was quick, efficient, friendly and helpful. Could not have been better. Bottom line here, is that after a rough start UHaul was perfect, and the truck was surprisingly comfortable to drive - it performed very well. And, Lori could not have been more pleasant and helpful. Thank you.

RENAE W.
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Customer did not leave a comment.

Elexander A.
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No hand trucks. This has been a problem at several uhaul locations I have been too. Not sure why uhaul wouldn't have an abundance of hand tricks at all locations. Doesn't make sense and is a poor business practice.

JAMES H.
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Will was very helpful. But needed some more employees to help him.

tom W.
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Tire pressure in rear tires was not adequate for the load or trip. Had to fill them at a tire dealer, as I was unable to do this myself.

Matthew D.
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The mobile check-in was slow/didn't work, but Hawk, the staff member, was awesome and helpful.

MICHAEL W.
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Once out on the road the front end shook and after 3 hours in the truck so did I. The truck would be find for local travel but not for long distances!

MATTHEW B.
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Will the man who checked me in and game me my truck was extremely professional and helpful. He actually wiped the door handle off because there was a little water in it. Matt whom I spoke to twice was very helpful. He was able to get me the correct size truck needed (which was the perfect size). He always was professional over the phone. I would highly recommend using the uhaul on the 105 bypass to anyone who may need a uhaul or storage.

Michael P.
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Customer did not leave a comment.

Dillon C.
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1. the parking here is very crowded. I had to park my truck at the very entrance to the drive, just off the street, because another truck was parked in front of me. I had nowhere else to go. 2. this location needs some serious wifi upgrades. it was impossible to check in using my phone because the wifi connection was so slow as to be non-existent. the U-Haul attendant was excellent, but he was having the same trouble. I had to wait much longer than necessary while he checked vehicles in using the VERY slow wifi.

Larry S.
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Customer did not leave a comment.

Vitalia A.
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Customer did not leave a comment.

Rick B.
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Keep up the good work!!

Rodney B.
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Best location I have ever rented a UHaul truck from. Even open on Sunday!

James V.
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Customer did not leave a comment.

Debra N.
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Customer did not leave a comment.

Joe T.
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Great People , Super Nice , Very Helpful!!! Definitely will be back when I need a U-Haul !

Charles P.
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This thing needs a trans and would not shift cost a pill of gas due to this fix your shit

Mark B.
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Customer did not leave a comment.

Carlos C.
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Keep up the good work

curt A.
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one of the best places I have used

Joseph C.
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Everything was perfect.

Sandra K.
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Both pick up and drop off was easy. Friendly staff

Janet R.
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Customer did not leave a comment.

Louise S.
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Customer did not leave a comment.

Nancy S.
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Customer did not leave a comment.

Bryan W.
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Gerald D.
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Alan K.
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Very helpful manager and staff Location has everything you need for towing a trailer I was in and out within 15 minutes

Robert W.
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Customer did not leave a comment.

JEFFREY P.
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Very efficient & friendly. I use them often, and have never had an issue.

Ruth K.
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Customer did not leave a comment.

J E.
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Customer did not leave a comment.

Bill P.
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Person at pickup was rude and aggressive when I stated that I'd had sighed to for insurance. This was after I had to go to secondary location for pickup when it wasn't available at where it was reserved.

KENNETH P.
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Customer did not leave a comment.

Matthew C.
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The customer parking lot used by customers in front of the building is extremely small and very close to the road. There are only a few spots and not any place to wait or turn around if needed.

stephen S.
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Make the drop off location more convenient to the customer

BLAKE H.
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The manager was great when I was picking up. My whole experience was better than average until the drop off. The young girl who was running the show when I returned was rude to the point that other customers standing near me all commented as well. The only reason I didn't leave an "excellent" feedback rating was her. I would never let one of my employees act that way to my customers or I would be out of business.

Brian A.
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Customer did not leave a comment.

William P.
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The truck was fairly clean but you could tell it had not been vacuumed before I got it.

JOHNNY T. | First Impressions |
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Mike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.

McDaniel B. | Overall Experience |
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Customer service and storage units were first class and exactly what we needed. If you need storage in Boone, this is the place to go

Michael M. | Overall Experience |
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The facility was great. The online billing was not so good. I could not pay my bill until the day it was due. Until then, it showed a Zero balance due. With the first month free, it was misleading that my bill on month 2 was zero dollars as well. I received a late notice and paid the $15 late fee. If I had been notified that it was due, even the day of, I would have paid on time. Please considering allowing people to prepay and not have to wait until the day off to pay. I am aware there is an automatic payment option, but my rental was so short I did not want to use this feature. Thank you.

Mark K. | Overall Experience |
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Customer did not leave a comment.

CLAY H. | Overall Experience |
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Customer did not leave a comment.

Lisa Y. | First Impressions |
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Our confirmed reservation for a 20' truck was 'bumped' therefore we had no truck for moving. This was college move out/in weekend. The staff showed no concern at all and offered no solutions. We decided to rent a storage unit for 24 hours to be able to store and protect the large amount of home items we needed to move. The staff made no efforts to help or support us. Actually acting quite aloof about the whole issue. Not their problem, they didn't care. We rented a 10x10. As we were moving in to the unit, one staff member repeatedly was very aggressively driving past us, on a corner, and loudly telling us we had to move out of the way. It was unnecessary to be so aggressive. We were trying to stay out of the way with very little room to park our vehicles to unload/load. Other clients managed to get around us fine. I would never use this site again, nor Uhaul and I will be SURE to inform my friends/family of this nightmare situation. The biggest issue I have is the absolute lack of care or concern by the staff that Uhaul had caused this problem for us. We had our reservation and Uhaul didn't follow through with the vehicle.

Olivia O. | Overall Experience |
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Customer did not leave a comment.

PETER I. | Overall Experience |
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My only comment is that we also tried to book a truck/ van/ tow for yesterday and were told that there were non available. It was frustrating doing frequent trips to the unit with our cars and seeing several trucks etc lined up in the facility. moving took a lot longer than it should have done , a van or tow would have meant we could have done it in one go.

THOMAS W. | Overall Experience |
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Very professional and friendly staff and the lot was exceptionally clean .

Susannah b. | Overall Experience |
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Extremely easy experience. Have already made multiple recommendations to peers. Thank you.

William S. | Overall Experience |
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Nice people, nice facilities

Rodney V. | First Impressions |
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Customer did not leave a comment.

Sarean G. | Overall Experience |
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Customer did not leave a comment.

JASON H. | First Impressions |
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They lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.

christopher w. | Overall Experience |
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Customer did not leave a comment.

Patrick M. | First Impressions |
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This is a clean and safe place.

CHLOE M. | First Impressions |
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After being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I’m searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn’t see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that’s not something I could forget. The customer service was not the best To day the least.

Melanie T. | First Impressions |
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Customer did not leave a comment.

Benita V. | First Impressions |
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The staff that assisted me was very helpful and friendly.

Stacey M. | Overall Experience |
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Customer did not leave a comment.

John C. | First Impressions |
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I'm a repeated customer and I'm always treated great,Mike and the staff are top notch

Kari M. | Overall Experience |
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They went over and beyond to help me !

William S. | First Impressions |
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Great place

Melissa C. | Overall Experience |
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Customer did not leave a comment.

lee m. | Overall Experience |
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The place seemed in disrepair (the gate to the facility was actually broken and remained open all the time) the monthly cost of a unit isn’t prorated (we only used about half of the month at the time of our departure) and the unit we were originally set up with looked like it had a homeless person living in it (sleeping bag, microwave, yellow rice packet...) The only reason I’m not indicating “poor” for overall experience is because Olivia, the college student who seemed to be running the show both times I went into the office, was getting it done. She provided good customer service and seems like she’s got a bright future ahead. But ultimately the facility’s condition caused my wife and I to find storage elsewhere.

Bree K. | First Impressions |
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Customer did not leave a comment.

Erica a. | First Impressions |
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I was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy process

Matt B. | Overall Experience |
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Disappointed to find that storage rates are not pro-rated upon moving out. I moved out a week after paying my storage fee, but I’m sure uhaul has already moved someone into the space I just gave up. Getting in and out was often a pain. The back gate has been broken, so you had to use the front gate (which was never closed) only to find it was often blocked by trucks getting checked in/out.

james h. | First Impressions |
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Customer did not leave a comment.

Kathy C. | Overall Experience |
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Easy access and clean equipment.

Riley R. | First Impressions |
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Very fast and easy.

Daniel F. | Overall Experience |
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Extremely rude, very disappointed.

Richard S. | Overall Experience |
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Too expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !

Tina J. | Overall Experience |
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Donald runs a clean safe professional facility and is always helpful and friendly.

Dianne P. | First Impressions |
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Always helpful and Courteous! Mike was Great to work with!

Oscar K. | First Impressions |
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This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!

John C. | First Impressions |
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Excellent customer service

Lynne E. | Overall Experience |
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Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn’t get the smell out and it smelled up my sons apartment. Ended up having to buy

James C. | Overall Experience |
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Thank you!

Bruce F. | Overall Experience |
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Good experience. Would use again.

Robin H. | Overall Experience |
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Some of the employees were very rude.

Nastajah H. | Overall Experience |
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N/A

Monte' L. | Overall Experience |
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Worst U-haul facility I have ever encountered, they are racist and unprofessional.

emily c. | Overall Experience |
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Good service.

James B. | Overall Experience |
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Olivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommend

Joan M. | Overall Experience |
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Rosen traps in storage unit

cynthia B. | Overall Experience |
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Not enough staff to handle customers. Wait time was excessive.

Dianne L. | First Impressions |
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Very friendly and helpful. I would recommend this location to anyone needing these services.

DAVID S. | Overall Experience |
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My experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.

gwinn H. | Overall Experience |
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Well run facility

INDIA M. | Overall Experience |
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Owner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.

Susan J. | Overall Experience |
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My unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. Horrib

jim d. | Overall Experience |
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Don is an asset to the location he is very personable and helped myself.

Judy H. | Overall Experience |
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I have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.

Billy O. | Overall Experience |
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The owner was very friendly and helpful. I will definitely use this storage facility again in the future.

Tammy W. | Overall Experience |
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Very accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..

Sara J C. | First Impressions |
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Don was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.

James E. | Overall Experience |
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Getting a call back from the local office (not the regional office) is not always successful.

Samantha F. | Overall Experience |
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The owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of December

Erica S. | Reservation |
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Called the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.

Virginia O. | Overall Experience |
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The facility was always well kept. The staff was helpful and friendly at all times.

Nino A. | Overall Experience |
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Employees where very helpful and I would recommend this place.

Carissa W. | Overall Experience |
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I had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.

Stephen p. | Reservation |
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Owner/Operator is super friendly and helpful. Very clean and secure outfit.

MARSHALL W. | Overall Experience |
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I was disabled and on 60% of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.

Jennifer M. | Reservation |
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The call center spokesperson was courteous and efficient.

Catherine A. | Overall Experience |
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The driveways could have been set up differently but the employees didn't construct the building so it's cool, I liked the staff a lot

Matthew B. | Overall Experience |
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great

Kaysi D. | Overall Experience |
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NA

Chad B. | Overall Experience |
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Very convenient and the staff is helpful.

andria r. | Overall Experience |
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These guys are great. Very helpful. Took care of my daughter moving between apartments. She was in good hands.

Kimberly M. | Overall Experience |
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Check-in staff was alone and did well to manage the number of customers as best he could. He continued to be very polite and friendly. Both staff at check-out were very kind and helpful.

Annemarie M. | Overall Experience |
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Facility was always clean and staff very professional. Don, General Manager assisted with all of our close out needs. Recommend using this facility for all of your storage needs.

Racheal C. | Overall Experience |
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I rented a 5×5 unit for 2 months. When I removed my stuff, a lot of it was filled with mouse poo. There was a mouse detergent in the unit when I moved in but it obviously did little to get rid of them

Marissa S. | Overall Experience |
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As first time storage renters we were not told a lot up front. We didn’t know that rats could get into the units and rip stuff apart. It was inconvenient to go there and have to refill the rat poison.

Paul S. | Overall Experience |
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Excellent experience.

paul a. | Overall Experience |
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parking at this facility is inadequate quantity and dangerous(need to back out on a busy highway on a curve when renting). other than that, really good experience

Logan O. | Overall Experience |
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Very helpful staff that answered all of my questions. Easy access to facility and I felt like me and my stuff were well secured inside.

lewis f. | Overall Experience |
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Only used for a month but great service!

Gordon J. | Overall Experience |
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The facility is in very good shape. The staff does an excellent job in keeping the facility up. The only draw back is the congestion created at the entrance when trucks are rented/returned.

Van D. | Overall Experience |
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Mike was helpful and professional and the unit were as advertised. Check out was hassle free

Colemen L. | Overall Experience |
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Very friendly helpful, and understanding

david k. | Overall Experience |
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Great help from all of the staff. Well done.

Judi W. | Overall Experience |
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Very friendly staff

SUZANNE D. | Overall Experience |
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Very helpful people working there. We had a very large truck so they drove and positioned the truck so we could unpack the storage unit.

Michael A. | Overall Experience |
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Check in and check out process was efficient and simple.

marjo M. | Overall Experience |
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reported a water leak and it was taken care up right away. Employees always friendly and helpful.

No reviews have been submitted for this location.

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