Customer Reviews for U-Haul Moving & Storage of Boone

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Boone

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Frank P. on

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Excellent staff!!!!!

Dan S. on

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William D. on

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Robin S. on

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Robert B. on

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Not a th8ng. Sam and Mike were incredibly helpful!

Daniel F. on

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Extremely rude, very disappointed.

Joshua B. on

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Have the truck full of gas to return full of gas. It would eliminate the guesswork.

suzan O. on

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DOUG F. on

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justin E. on

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Great Experience!

Richard S. on

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Too expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !

James M. on

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Juliet L. on

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Cynthia H. on

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Jill L. on

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This U-Haul location was awesome to deal with very clean and up to date it has everything you could need or want to Move from rentals to boxes and supplies. We dealt with Michael he was very helpful and friendly :)

Grover G. on

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Michael L. on

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John R. on

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Ryan S. on

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Ryan S. on

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Steve B. on

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They wash all the vehicles and trailers - awesome. She was very helpful.

Erin S. on

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We were not told about only having 30 miles until we are charged. Kind of surprised when I saw extra charges on my account

Leamon B. on

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Lesley A. on

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Jason M. on

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Phillip T. on

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Scott S. on

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Andrew K. on

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The facility was clean, well organized, and well staffed. The person greeting and working with me was very professional. The only frustration was getting charged an extra $1.75 because I drove 4 more miles than what was initially calculated. The 4 extra miles driven were to fill up the tank -- there were few gas station options in the rural area in which I dropped off the truck - and because of a slight detour due to power line repairs on the route. I filled the tank to well over the 3/4 level I was required to do -- almost full. I got no credit for the extra gas -- just charged an extra $1.75 for the 4 more miles you required. If you are going to nickel-and-dime me, then at least make it work both ways. Honestly, for as good as the experience was at the returning location, I will think twice about renting with UHaul again for the nickel-and-dime dynamic. The firm already made almost $200 from my 8-hour rental. It really did not need the extra $1.75. This is a classic scenario of your zeal for short term profits impacting your long term client base. I'll look harder for an alternative renting option next time because of this. Again, your drop-off location folks were first-rate. This has to do with company policy and inflexibility - charging me more (less than 1% of what I already paid) because of ticky-tack rules that do not take into account things like road closures and detours. It feels like you set that policy up just to find a way to charge me more. Really annoying. I hope you enjoy that extra $1.75. It is probably the last you ever get from me.

Wallace W. on

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Alexandra Z. on

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Johnny O. on

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Everything was good but the cost to rent the pickup truck and miles was a lot more then other rental company’s but with my short notice had to have it next time I will plan better

Kevin H. on

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Charles B. on

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gary D. on

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Jessica H. on

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Thomas B. on

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Thomas B. on

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Henri D. on

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Bill T. on

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Jeffrey L. on

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Did not get blankets I paid for

Thomas T. on

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Quick checkout. And return

Thomas W. on

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When I arrived, there were 2 trucks ahead of me in the equipment return lane. When I went inside, it was obvious they had been waiting awhile. After about 10 more minutes the customer service agent came in. He said he would get us out of there in two minutes. One of the individuals that was. Ahead of me asked if she had to stay, or could just leave the truck. The agent said she could leave it. I decided to wait. The agent went outside. After about 15 minutes, the agent had not returned, so I left my truck as well. Either extremely poor customer service, or grossly understaffed.

Kimberley O. on

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Bertram G. on

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It was very busy and short-staffed. With a location of this size, more help is needed!

Ryan M. on

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Tina J. on

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Donald runs a clean safe professional facility and is always helpful and friendly.

Larry F. on

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I arrived at 9 o’clock to drop the equipment off. I called the store on the previous day to make sure of its hours of operation. Upon arrival there were many customers waiting for the store to open. As of 930 that morning there was no U-Haul employee present, so I was forced to remove the heavy 6 x 12 trailer myself and push it To the side. There was not a good place to drop equipment at this location and as you know a 6 x 12 trailer is pretty heavy. Not a good customer service experience at all. On a scale of 1 to 10 I would give this experience a zero.

Joi N. on

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Mary S. on

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Bobby C. on

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Experience was good all but when I checked in at the office I was asked to sign a verification that the vehicle was full of gas and I did based on that I was told it was. About five minutes later after leaving I looked at the fuel guage to see it reflected just barely over 3/4 tank. Took photo and called immediately and someone a representative said they would make a note in the system so they would be aware when I turned the truck in. When I turned the truck in apparently that had not been done. The guy that checked me in was very nice and took care of the issue for me.

Dianne P. on

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Always helpful and Courteous! Mike was Great to work with!

Stephen Y. on

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Sure wouldn't be able to improve on much, the people were friendly in the service was great. The equipment works just as it should the overall experience was fantastic. ???????

Luke K. on

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The location was understaffed. This resulted in myself and another customer needing to wait around for an associate while no one was is the store/office.

Lawrence S. on

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Turned in truck in the snow. Worker was there and got our return processed quickly

Angela W. on

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Nothing, it was a quick easy experience picking up the truck. It was in excellent condition and easy to load and drive. Thanks so much.

eric R. on

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William R. on

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All good and very professional.

mark C. on

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Will was great to work with.

cindy P. on

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Great location and friendly, caring staff. A drop box is needed and clearly visible. To many vehicles blocking the end of the storage areas making accessibility a challenge.

Sean K. on

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You have FANTASTIC employees who are quick, knowledgeable, and understand good customer service. I have rented occasionally from this location through the years, and this was my quickest experience. Also, the new fleet vehicles are very very enjoyable to drive. Thanks!

JAMES T. on

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Still not enough personnel to serve the demand of the business, but the gentlemen working there , Matt I believe, did an exceptional job. Words are not enough to describe the experience I was provided. I appreciated his hustle, kindness, and overall customer service, that even though it was so busy and I had to wait, I allowed others to ahead of me just so I could spend time with him and let him know how great he was doing and how much I appreciated him. Great employee.

Mitchell M. on

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Joseph W. on

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Do something about the failures of your company computer programs disallowing access by your employees in a timely manner. This results in conflicting information given to your customers, often delayed and affecting poorly on the return of your equipment and customer satisfaction.

Stephen B. on

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Paul H. on

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I use U Haul quite a bit. The 66th St location in St Petersburg is amongst the best anywhere.

John J. on

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STEVE L. on

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Les B. on

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Lawrence S. on

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Lakelyn N. on

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Got charged for something I didn’t use. Guy was nice when I picked up U-Haul but the girl was very rude when I was trying to return it.

George H. on

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ALEJANDRO L. on

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Kenneth J. on

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Ronnie G. on

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I was very pleased with both Employees at checkin in and checkout.I had a 26 ft Ford TK very good ride I’m going to trade our Chevy for a Ford.I guess the only thing negative I have is it was a little more pricey than I had planed.Thanks Ron Garland

Bryan E. on

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Keep up the great work. Thank you, Bryan Ellis

Adam E. on

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Charles K. on

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Everything worked like it should.

Elizabeth J. on

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I needed a truck same day and very last minute. I was very pleased with how helpful the staff was in getting me into a vehicle. Great customer service.

CHRISTOPHER K. on

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Nothing, service was excellent!!

Linda S. on

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Everything was perfect from pick up to return. The employees were knowledgeable, friendly and very helpful. I would definitely recommend this location.

David B. on

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Very good

paul M. on

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mike A. on

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Jay J. on

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I rated the location average in so much as the check-out was marred by technological issues and an incredible burden of time to complete the process. Upon return, the new manager was most helpful and apologetic, explaining changes and issues that were prevalent at the time of check-out. In that this is not the first time I've used this location, I hope the new administrative change will prove beneficial to the time and efficiency concerns previously encountered.

Thomas D. on

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Loring W. on

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Oscar K. on

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This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!

Robert E. on

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Catherine M. on

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Young man was very polite and did a thorough job.

Peter C. on

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Annie S. on

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When emailing customer their equipment is at location and ready. Make sure iris there. I was billed for equipment I didn’t order and got equipment I couldn’t use and had to pay for it.

Judith E. on

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I was told to fill truck to 3/4 tank by Columbus staff - I did and the person in Boone was rather rude and said I was 1/8 off??? I was pretty upset as the charge was ridiculous - will never recommend again. Also - mileage was crazy - the rental place was 35 miles from my home - I had to unload at mountain home in Deep GAO - did no extra driving yet was charged mileage - to say the least, I was disgusted with U-Haul

EMORY L. on

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anthony M. on

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William D. on

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Jenelle M. on

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Walt B. on

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Although trying the help, employee was poorly trained and unable to address customer issues. Had to wait for almost 45 minutes while she tried to help another customer, and was continually on the phone with someone who was helping her thru very basic steps to help other customer. This location is poorly staffed with untrained personnel. Wasn’t even trained enough to handle my simple pre-authorized AMEX card confirmation to complete the transaction. Horrible experience in a pre-registered transaction that should have taken no more than 10 minutes to complete. Get some qualified management. Customers should not have to put up with poor service.

David B. on

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Perfect

jerome B. on

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Customer did not leave a comment.

ROGER A. on

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What am I supposed to do with the key after I drop off?

Harold D. on

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Very easy processing in. Vehicle was very new and in perfect condition.

wilson G. on

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very professional, in and out very quick

Daniel S. on

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Check in was quick and painless and the gentleman was very professional !

Buddy D. on

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dave R. on

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Nice friendly staff who had a pleasant a pleasant and upbeat attitude.

John C. on

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Excellent customer service

Lynne E. on

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Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn’t get the smell out and it smelled up my sons apartment. Ended up having to buy

James C. on

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Thank you!

Bruce F. on

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Good experience. Would use again.

Robin H. on

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Some of the employees were very rude.

Nastajah H. on

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N/A

Monte' L. on

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Worst U-haul facility I have ever encountered, they are racist and unprofessional.

emily c. on

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Good service.

James B. on

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Olivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommend

Joan M. on

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Rosen traps in storage unit

cynthia B. on

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Not enough staff to handle customers. Wait time was excessive.

Dianne L. on

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Very friendly and helpful. I would recommend this location to anyone needing these services.

DAVID S. on

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My experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.

gwinn H. on

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Well run facility

INDIA M. on

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Owner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.

Susan J. on

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My unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. Horrib

jim d. on

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Don is an asset to the location he is very personable and helped myself.

Judy H. on

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I have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.

Billy O. on

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The owner was very friendly and helpful. I will definitely use this storage facility again in the future.

Tammy W. on

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Very accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..

Sara J C. on

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Don was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.

James E. on

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Getting a call back from the local office (not the regional office) is not always successful.

Samantha F. on

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The owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of December

Erica S. on

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Called the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.

Virginia O. on

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The facility was always well kept. The staff was helpful and friendly at all times.

Nino A. on

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Employees where very helpful and I would recommend this place.

Carissa W. on

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I had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.

Stephen p. on

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Owner/Operator is super friendly and helpful. Very clean and secure outfit.

MARSHALL W. on

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I was disabled and on 60% of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.

Jennifer M. on

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The call center spokesperson was courteous and efficient.

Catherine A. on

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The driveways could have been set up differently but the employees didn't construct the building so it's cool, I liked the staff a lot

Matthew B. on

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great

Kaysi D. on

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NA

Chad B. on

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Very convenient and the staff is helpful.

andria r. on

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These guys are great. Very helpful. Took care of my daughter moving between apartments. She was in good hands.

Kimberly M. on

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Check-in staff was alone and did well to manage the number of customers as best he could. He continued to be very polite and friendly. Both staff at check-out were very kind and helpful.

Annemarie M. on

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Facility was always clean and staff very professional. Don, General Manager assisted with all of our close out needs. Recommend using this facility for all of your storage needs.

Racheal C. on

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I rented a 5×5 unit for 2 months. When I removed my stuff, a lot of it was filled with mouse poo. There was a mouse detergent in the unit when I moved in but it obviously did little to get rid of them

Marissa S. on

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As first time storage renters we were not told a lot up front. We didn’t know that rats could get into the units and rip stuff apart. It was inconvenient to go there and have to refill the rat poison.

Paul S. on

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Excellent experience.

paul a. on

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parking at this facility is inadequate quantity and dangerous(need to back out on a busy highway on a curve when renting). other than that, really good experience

Logan O. on

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Very helpful staff that answered all of my questions. Easy access to facility and I felt like me and my stuff were well secured inside.

lewis f. on

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Only used for a month but great service!

Gordon J. on

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The facility is in very good shape. The staff does an excellent job in keeping the facility up. The only draw back is the congestion created at the entrance when trucks are rented/returned.

Van D. on

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Mike was helpful and professional and the unit were as advertised. Check out was hassle free

Colemen L. on

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Very friendly helpful, and understanding

david k. on

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Great help from all of the staff. Well done.

Judi W. on

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Very friendly staff

SUZANNE D. on

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Very helpful people working there. We had a very large truck so they drove and positioned the truck so we could unpack the storage unit.

Michael A. on

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Check in and check out process was efficient and simple.

marjo M. on

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reported a water leak and it was taken care up right away. Employees always friendly and helpful.