Customer Reviews for U-Haul Moving & Storage of Boone

Rating:

5.0

Jennifer was very kind and very helpful with us. Your lucky to have an employee like her these days

Rating:

4.0

Boone being a mountain town is much different than Center Two. in PA. Center Tep. Location is in a wide open shopping center with much space to maneuver; the Boone location is off a two lane road with an uphill entrance. Not many other locations to choose from in Boone, but since we are re-locating to Boone it was better than, say, having to return the truck, say, to Charlotte or Greensboro.After hours, so no attendant on duty. Called 24/7 number to report the truck return; Joshua was very thorough.

Rating:

5.0

Great customer service!

Rating:

3.0

They closed at noon due to the storm coming. The storm hadn’t started yet when I dropped it off. I can’t rate because I didn’t see or deal with anyone since it was closed.

Rating:

5.0

I really appreciate the support and help Jennifer has shown and looks at you as a person instead of just another customer. She's very sweet, nice and so very friendly helpful and Made me feel so very comfortable. Thank you DANNY MOSS

Rating:

4.0

Excellent Unit

Rating:

5.0

The staff at the Boone North Carolina location we're all Amazing. Grew a friendship with the lady's there. Fantastic Customer service everything was so cleaned smelled fantastic

Rating:

4.0

I’ve been using this location for years. Please put asphalt in the mud puddles leaving your driveway. The holes keep getting deeper.

Rating:

5.0

Like always Excellent Service. I should really get some sort of discount for being such a good customer for years now. Just sayn.

Rating:

3.0

A couple of ways you could improve your customers' experience with your location is to make sure your employees are properly trained so that misinformation would not be passed onto the customer. Another way to improve is to find friendlier people to work for you. Also, a check engine light that is lit up is a sign of not properly maintaining your equipment.

Rating:

5.0

Very easy and quick. Will use again. Thanks.

Rating:

3.0

Next time do not try to send me out with a trailer that has a turn signal not working

Rating:

1.0

One thing and most important is informing about the mileage. I was told to have the truck back by the next morning only. I paid $80 plus and had the truck back by 9AM next morning, by noon I noticed an additional charge of $320.00 due to traveling 248 miles. Man! It sure would've been nice to have been charged beforehand, $400.00 plus dollars for 248 miles and 18 hours:)

Rating:

5.0

As always, this is the best UHaul place of all time. Kind. Understanding. Patient. Love this group.

Rating:

1.0

Estimated gas milage was10mpg in anew moving van. The Customer agent was rude and unfriendly from start to finish.

Rating:

5.0

Enjoyed the manager. Friendly and efficient. Had the UHaul waiting for me.

Rating:

3.0

The person at the drop off never said Hi, Hello , kiss my ass!! She did unlock our trailer and said your done. That was it. Sorry if she was having a bad day.

Rating:

5.0

Great Customer Service 👌

Rating:

5.0

Was the easiest thing we’ve done, the young lady that we dealt with in the office was great….super easy.

Rating:

4.0

So the check in person was curt and rude. Directions on where to pick up the trailer in the lot were not very clear. But the person who received the trailer back during the return was very cheerful and helpful. Made all the difference in my experience.

Rating:

4.0

All went well. Customer service was excellent.

Rating:

5.0

The staff was most helpful in renting me a 5X10 storage unit yesterday. The paperwork and processing was very easy. Everything was throughly explained to me. Happy to be here!

Rating:

5.0

Rental was fast, easy, and friendly.

Rating:

5.0

Keep the lady you have 👍

Rating:

5.0

It was an easy drop off and my $100 on-time deposit refund was activated on the spot.

Rating:

5.0

Excellent service made renting very convenient.

Rating:

5.0

The ladies that helped me in that place were stand-up stars. Any question I had they had an answer to same with my little brother. I’ll do business with them from here on out.

Rating:

5.0

Everyone I have dealt with even during the hurricane have been wonderful, helpful and friendly.

Rating:

5.0

Jennifer was excellent

Rating:

5.0

The staff was always professional and accommodating, even when facing a lot of pressure due to numerous customers in line. Proactive and available, I like it!

Rating:

5.0

The best service!

Rating:

5.0

Staff were super nice.

Rating:

5.0

Jennifer was very helpful - super efficient

Rating:

5.0

Received top notch caring customer service. Thank you so much for making a bad situation (having to move due to Hurricane Helene flooding) better. Your kindness is much appreciated.

Rating:

5.0

The staff went above and beyond in waiting beyond closing time for me to arrive and pick up my rental. I needed this rental to remove damaged furniture from a flooded storage yard, damaged by Hurricane Helene in Boone, NC. Kudos to U-Haul for hiring such good and caring employees.

Rating:

5.0

Nothing everything was excellent.

Rating:

5.0

Very helpful

Rating:

4.0

I was impressed with how the employee made reservations on a cell phone, and kept the phone charged in a truck, since power was out in the area. She was very helpful.

Rating:

5.0

Everything was great

Rating:

3.0

The staff isn’t very friendly. It’s seems as though they hate their jobs. Also, the price went up and I wasn’t notified.

Rating:

5.0

I can't think of anything to improve! Great people, well maintained location, plenty of inventory - what more could you ask for?

Rating:

5.0

The staff was helpful and professional. Keep up the excellent work!

Rating:

3.0

The trailer had a terrible vibration and 1/2 way through my trip a tire blew out. We sat on side of road for 2 hours waiting to have it changed. Once changed we drove slowly because trailer still had a terrible vibration. This trailer should never have been rented.

Rating:

5.0

I have to brag on Mabel. She is a delightful person. There was no one in the office when I dropped my rental off and we talked for 15 minutes while I waited on my wife to pick me up. Very friendly and helpful on picking up and dropping off.

Rating:

3.0

Intake employee Jennifer was pretty rude to simple questions. Example: "Does typical car insurance cover issues we could have with your equipment." Employee Response: "I'm not your car insurance." While true, rude, and not helpful...

Rating:

5.0

Nothing ever thing was just fine.

Rating:

4.0

The customer was good

Rating:

5.0

Fantastic experience. I've returned trucks here twice and did this day rental. Every experience has been professional and I'll use them any time I need a rental truck.

Rating:

5.0

Michelle was also very personable & made the drop off very efficient and quick.

Rating:

5.0

Not a thing! Everything was great!

Rating:

5.0

Michelle was fabulous. I actually arrived early while she had other customers to help. I was still buckled in and in my way in just a few minutes.

Rating:

5.0

Nothing. Everything was great!!

Rating:

5.0

Customer service was great love the staff 😊

Rating:

5.0

Drop off was great

Rating:

5.0

Great customer service

Rating:

5.0

The trailer I rented was older but everything on it was in great shape and had brand new tires. I would recommend dealing directly with the location rather than website. I was charged for 2 days when I thought it should have been a one day charge

Rating:

5.0

The experience was great. The only difficulty with this location is accessibility of temp parking.

Rating:

5.0

None

Rating:

5.0

Jenifer and her whole crew were super kind and helpful during our stressful move

Rating:

3.0

Jennifer is nasty

Rating:

4.0

I believe this truck needs a small platform for shorter people to get in! Truck was not clean.

Rating:

5.0

Everything went very smooth

Rating:

4.0

It was closed when I arrived.

Rating:

5.0

Great customer service and friendly staff!

Rating:

5.0

Ladies who work there are so helpful and kind! Very helpful and pleasant!

Rating:

5.0

excellent and helpful staff!

Rating:

5.0

The staff was exceptional.

Rating:

5.0

Jennifer really knows the UHaul business; pay her more to stay forever

Rating:

5.0

Jennifer is so nice and helpful! Our moving process so much easier because of her.

Rating:

4.0

Only downside was had to use tools to get the lock mechanism to slide open so I could access the unit, but once we got it unstuck it was fine. Was really happy to receive my waitlisted unit!! Thanks again.

Rating:

5.0

Jen and the rest are awesome!

Rating:

5.0

Thank you for help to secure storage for our move to Boone while our home is being built. Great & friendly service!

Rating:

5.0

We had the best Uhaul rental experience at U-Store-It on San Casa in Englewood, FL. Moving is never easy, but Krista, Liz, and Tina were so helpful, efficient, and caring that it made the truck and car transport rental the most pleasant part of our moving process. Thanks, Krista, Liz, and Tina for being a ray of sunshine while helping us get the job done.

Rating:

5.0

Mabel and Jennifer were both very polite and helpful.

Rating:

3.0

Always had U-Haul truck blocking my unit and I could not access it . Unit leaked water and ruined my things . Back gate left open and unsecured a lot of the time . One older woman that works in office is useless . Price went up a $100 a month in 24 month span with no added benefits

Rating:

5.0

Staff is 5 stars and excellent; facilities some are old and had mice issues.

Rating:

5.0

I love how clean the unit was. It was a great unit, and I appreciate the convenience.

Rating:

5.0

Very friendly and helpful staff.

Rating:

4.0

Our Unit G008 evidently had fire ants in it. My daughter had fire ants all in her tubs, one bit her in the bed when she set it up. The staff was extremely accommodating. Michelle went above and beyond assisting me. I had to keep changing our arrival time due to road and weather conditions on the way up.

Rating:

4.0

I did experience some trouble with my access card and also my unit had a LOT of sand it, sand that was not mine and I had no idea where it came from. But other than those two things, the unit and staff was great and came in handy when I needed to store my items.

Rating:

5.0

I really appreciate Jennifer. She was absolutely the best. Went above and beyond to help me she can't be replaced. Wonderful experience with you guys due to her especially. My things were just like I left them when we got them out. Thank you Jennifer.

Rating:

4.0

Wish it had climate control

Rating:

5.0

I had several changes to my lease but Matt and Michelle were great. Fantastic customer service!

Rating:

5.0

Kudos to Jennifer and team!!!

Rating:

2.0

Both times I accessed my storage unit there was a 26’ moving van parked in front of the unit door.

Rating:

5.0

I never had to worry about what I stored there. Everything was as I had left it.

Rating:

2.0

Well for the price I assumed I’d get something bigger? And it was dirty, filled with leaves, a rat trap. And covered in webs. Kinda felt like a bad joke. And the “free lock” was as covered in heavy dust. The latch is rusty and very hard to open and close. And that rope to open and close the door felt like a crusty sock. I also said I was going to move in the 8th and I arrived and had to call the office to move their parked trucks out of the way so I could access the unit. And if it wasn’t for the knife I was carrying I wouldn’t have been able to remove the latch. Definitely don’t recommend unless you wanna feel scammed.

Rating:

5.0

Another great UHaul experience!

Rating:

1.0

I paid for an initial 24 hr rental, then I had to extend it a day and was charged another 2 times, even though I only had it an extra 8 hours. Also the truck was very dirty when I picked it up.

Rating:

5.0

Service was always excellent! You have a great staff! Getting in and out with all the other trucks in the same space was challenging and frustrating at times. There needs to be a logistical overhaul for where to park the trucks when they're not in use so they are not be in the way of customers trying to park and and get into their units. Overall, the staff made it an excellent experience and they were great with their communication and quick to respond.

Rating:

5.0

I have rented with Uhaul many times all through out the east coast and this location in Boone NC has the most friendly and most helpful staff I have ever experienced.

Rating:

1.0

The facility has trucks blocking units because it lacks the space to house them. The staff is rude when you ask them to move the vehicles to get access to your units. Staff member even lied on me and my friend saying we harassed her when asking to have trucks moved. This facility needs new management and needs to resolve there issues with blocking people unitswith trucks. Burnt out units that haven't been fixed. Tow dolly sitting around without wheels in between the isles. Just a awful place and thats why I closed down my unit.

Rating:

5.0

Staff members were very friendly and always helpful. They were also extremely supportive and sensitive in the aftermath of the fire that impacted so many of your clients.

Rating:

5.0

Jennifer and Megan were super helpful and provided excellent customer service! Thanks!

Rating:

5.0

Great place and friendly staff

Rating:

2.0

Staff was always friendly but there were truck rentals consistently parked in front of my unit and I could never get in to my unit or around the complex. And every time I tried to call to get some help, nobody answered.

Rating:

4.0

My only recommendation is the email with access code needs a note stating, “tear off green tag, lock will be inside unit”. We didn’t know this and had to go in. Michelle was super friendly and helpful and got us upgraded to a larger unit.

Rating:

4.0

The Lady that worked the day of 11-07-2022 was very helpful and friendly and made sure things was done as they should of been done. I was pleased with this part of my experience with U Haul. That is above average especially the experience of what I had with the other parts.

Rating:

5.0

U-haul Boone was Sooooooo easy to work with, sooooo friendly and helpful - they took care of me from start to finish - an incredible team - I highly, highly, highly recommend!

Rating:

5.0

Michelle! The woman who helped us yesterday was very professional, helpful and polite. It literally only took Michelle no longer than fifteen minutes for us to complete our two rental units. We also added U-Haul's insurance for both units because of Michelle mentioning it us. We had no clue until yesterday about the insurance your company provides when renting one of your unit. I've rented y U-Haul's units for years and your company's insurance has never been mentioned to us before until yesterday. We do have home owners insurance but for the quote Michelle gave us for both units to be insured by U-Haul we couldn't resist. Michelle is definitely a keeper. Thanks, Karl Smith Boone, N.C.

Rating:

5.0

Uhaul made moving so easy!

Rating:

5.0

I have been using this uhaul storage facility each year since 2020 storing my girls dorm room items during the summer months. They staff is always helpful and friendly and the facility is well maintained.

Rating:

5.0

Great staff. Very helpful and friendly.

Rating:

4.0

Only complaint is maneuvering with so many trucks parked in front of storage unit

Rating:

5.0

We had a big snafu happen. The staff went above and beyond to help us in our situation. We are so appreciative of everything they did for us. Would highly recommend them. Kudos for being wonderful people!

Rating:

1.0

Full of mice, and water got into our unit

Rating:

5.0

Thank You so much. I we truly appreciate you very much

Rating:

5.0

They have been very helpful and communicative with me about everything. Great staff to work with.

Rating: