Customer Reviews for U-Haul Moving & Storage of Boone

4,339 reviews

849 NC Hwy 105 Byp   Boone, NC 28607
(S Of Coca Cola Plant)

(828) 297-1723

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 297-1723

849 NC Hwy 105 Byp
Boone, NC 28607
(S Of Coca Cola Plant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

The friendliest place I have used. They helped me decide what I needed for my move and I was accommodated. Will was great!!! And the lady that I talked to on the morning of the 23rd was very sweet. Yes I would rev one d the dealership there in Boone North Carolina. Thank you guys for making this easier

Benita F.  |  First Impressions 
Rating:
5.0

The only thing I can think would be to offer bungee cords for furniture. Everything else was just great! I would highly recommend U-Haul!

Demarkus B. 
Rating:
5.0

Nice parking area

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Great customer service experience-as usual. This facility has their act together. Keep up the good work.

Francis M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Jennifer the manager is really efficient and has a great personality

Carlos M. 
Rating:
5.0

Great staff!

Rebecca P.  |  Overall Experience 
Rating:
4.0

Nothing in particular, my rental pick up and drop off were conducted efficiently and professionally. The team at this location were very accommodating.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Hermilo V. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Jennifer Wadas was very helpful and professional

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Colton L. 
Rating:
2.0

The biggest problem was not being able to leave a car at the location for the day we had the rental required a lot of jockeying of vehicles to get the truck and drop it back off and go home

REBECCA H. 
Rating:
5.0

Enjoy the ride

JEAN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Jennifer was a pro and very helpful

Keith B. 
Rating:
4.0

Customer did not leave a comment.

DESSIE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

nstall cruise control in trucks

David M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN I. 
Rating:
5.0

Made moving much easier, especially the ease of the return.

Jonathan M. 
Rating:
5.0

Thank you for a great service, all was clean and ready to use when we needed it.

jennifer p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse V. 
Rating:
5.0

Easiest and fastest rental experience yet.

William M. 
Rating:
5.0

The young lady who assisted us was wonderful.

Jimmy P. 
Rating:
5.0

Very easy process. Will return!

Patricia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edith N. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

If they are going across the country maybe try and find a truck with at least cruise control

JIMMY E. 
Rating:
4.0

Customer did not leave a comment.

BRETT M. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
4.0

Customer did not leave a comment.

BRENT J. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Nothing in my mind as I had a great experience overall. Efficient check in, very pleasant representative, clean equipment, good pricing.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

U-Haul has always been there for me. I always get excellent service. Highly recommended! The folks in Boone are top notch!

Charles M.  |  Overall Experience 
Rating:
5.0

I was well taken care of in a timely manner. Just keep up the good work and thank you!

Thomas J. 
Rating:
5.0

Awesome staff, extremely helpful and efficient. Jen, Amber and Will thank you!

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

The people that were there Saturday morning were great, they were able to change our truck with no problem.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

The clerk was very helpful. He was honest about the self check-in when I told him I couldn't figure it out, saying it wasn't very user-friendly. He even called me 20 minutes before he closed up to see if I was planning to bring the truck back before close. I was very impressed with him!

James M. 
Rating:
5.0

The representative was great and helpful, as well as empathetic to the overall leaky trailer.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Jackie E. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

STEVENSON C. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Fast and easy reservation process. Friendly and helpful staff. Thank you.

Josephine M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA W.  |  Overall Experience 
Rating:
3.0

Prices are not explained clearly. Rental was supposed to be 19.95 for the day plus milage. which in our case was $13. Yet, our bill was a total of $80 plus

LOGAN C. 
Rating:
5.0

Wil provided excellent service throughout rental.

KIRBY Z. 
Rating:
5.0

Customer did not leave a comment.

QUERTIN R. 
Rating:
1.0

You need to train your staff. We feel like we are due a reimbursement. If you think you are going to get a refund by arriving early don't bother. We should have just sold our furniture instead of moving it and bought something local.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Elissa K.  |  Overall Experience 
Rating:
4.0

Great overall experience with the return.

Patrick K. 
Rating:
5.0

Check in/out lady was very nice and helpful

Andrei P. 
Rating:
5.0

Everything was perfect.

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Great experience. Have no complaints or changes.

John G. 
Rating:
5.0

Quick, easy and fast. Couldn't have been better experience.

JOSEPH S. 
Rating:
5.0

The ladies working the counter were great. Very helpful.

Darren C. 
Rating:
4.0

I was told I drive the truck 60 some miles after paying for 20 miles, I know I drove the truck about 38, there is no physical way I could have driven it 60 some miles, it's 17 up to the location I drove, it's 17 back and about 5 or 6 miles in town. That is being more than generous with the mileage…

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
4.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

The staff was very helpful as the was my first time renting They were helpful answered all my questions and were very nice. Thanks so much. PAULA Ketchum ❤

Paula K. 
Rating:
5.0

The ladies who run this location are EXCELLENT! They are friendly, personable, professional and VERY hard working!!!!!

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS A. 
Rating:
4.0

Very crowded with trucks, etc.. Signage is confusing and you get stuck in the storage area with trucks everywhere. Very difficult to navigate.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Young man who checked me in was super quick and friendly.

William G. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

Great experience renting from Boone Uhaul!

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

James F.  |  Overall Experience 
Rating:
5.0

Great, no suggestions

Bryan G. 
Rating:
3.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Very good customer service

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TED G. 
Rating:
3.0

Add more parking for U-Haul vehicles for after hour drop offs. Not happy about being charged $10.95 extra for mileage. Also, the reservation process was ambiguous and quoted one rate of $170.00 for the rental, but when I paid for the reservation it was $370. Not sure why, will be requesting a refund.

Johnathan W. 
Rating:
4.0

I was grateful he helped a bit but I didn't see the receipt and was charged another $95 for going over 19 miles. Because the receipt wasn't seen I believe I was charged more and perhaps the receipt was never made right from the West Jefferson location.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

Cameron Y.  |  Overall Experience 
Rating:
5.0

The male who took care of me was nice and professional.

Roberto C. 
Rating:
4.0

They were extremely busy and could have used more help. I know it was a busy season with college move-in/move-out so that was definitely a factor.

Darrell N. 
Rating:
5.0

Great help and went smooth for drop off

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
5.0

We upgraded and were easily taken care of by two great employees. Many thanks!

James S. 
Rating:
5.0

Great people

DARIN P. 
Rating:
5.0

The first place they sent me didn't have the rental and we had to find one at last minute even though I had a reservation.

David D. 
Rating:
3.0

Customer did not leave a comment.

Hayes B. 
Rating:
5.0

Again, lower the rates. Despite that, this location was impressive. They check the trucks in like rental cars at the airport. Very efficient.

STEPHEN S. 
Rating:
3.0

If customer is renting a truck and trailer, have them hitched up and ready for pickup with requested moving supplies inside.

Derek H. 
Rating:
3.0

I reserved a ball for the trailer when I reserved the trailer only to come to the location and find that one was not reserved. Which means one of two things, they didn't reserve or set aside a ball for me when I made my trailer reservation or that Uhual has me pointlessly click through pages of products and options that they have to not pass along the information to the location that I am picking up my trailer from. After showing up on time and waiting 20 minutes while the sole employee helped another customer I discovered that they didn't have what I had ordered to hook up my trailer and I needed to leave to go get one and then come back delaying my move by about an hour......

Adam D. 
Rating:
2.0

Slow customer service. Sent me to wrong area to pick up truck no review of equipment said gas was at half tank and was no where near. Barely enough gas to get to destination.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

JONDAVID M. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

The App was not working for check-in and would not upload the photo for check-out. The employees had to check me in and out.

Ronnie D. 
Rating:
5.0

The employees were very helpful and friendly, and the truck was in excellent shape.

Jason H. 
Rating:
5.0

Great young salesman.

Thomas S. 
Rating:
5.0

The Uhaul representative that assisted me, Will, was very helpful and kind even with the very busy time frame of many college aged kids moving in or moving out in the area.

COLIN W. 
Rating:
5.0

Customer did not leave a comment.

brett b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly N.  |  First Impressions 
Rating:
5.0

Jennifer was really good, efficient and professional! She is outstanding!!

chris g.  |  First Impressions 
Rating:
5.0

We did have issues with the door sliders needing to be replaced on a few units. Management did take care of the problem.

Kristen W.  |  Overall Experience 
Rating:
5.0

Everything is outstanding!

Charles M.  |  First Impressions 
Rating:
5.0

I’m not a fan of uhaul as a company but Jennifer was always wonderful and helpful.

Lisa N.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Coleen` A.  |  Overall Experience 
Rating:
5.0

My daughter and I had one item left in the storage unit and could not put on the truck ourselves. One of the ladies at the front desk offered to help us get that one item into our moving truck. Saved a big headache from coming. She is an amazing person. I didn’t get her name, she has blonde hair and a little overweight. God bless her.

Diane T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George J.  |  Overall Experience 
Rating:
5.0

The woman that helped me was really kind and patient. She made a tough day of moving light and sweet for a moment. She was really wonderful and helpful with everything. Did have a charge for a dolly that I didn’t get but I don’t think that’s on your end I think it was assumed by uhaul. Again appreciate the great service. Thank you!

Lisa N.  |  First Impressions 
Rating:
3.0

Bummy vibes but nice faculty

Seton I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jenny r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L.  |  Overall Experience 
Rating:
5.0

Will and Olivia were awesome!!!

CYNTHIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George J.  |  First Impressions 
Rating:
5.0

Easy with friendly, professional customer service!

Paula S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

susan j.  |  Overall Experience 
Rating:
5.0

The staff was great. Will was very helpful.

Stephen J.  |  First Impressions 
Rating:
1.0

Mike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnell S.  |  First Impressions 
Rating:
5.0

The two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customers

JOHNNY T.  |  Overall Experience 
Rating:
5.0

Mike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.

JOHNNY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney V.  |  First Impressions 
Rating:
1.0

They lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.

JASON H.  |  First Impressions 
Rating:
2.0

After being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I’m searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn’t see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that’s not something I could forget. The customer service was not the best To day the least.

CHLOE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melanie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bree K.  |  First Impressions 
Rating:
5.0

I was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy process

Erica a.  |  First Impressions 
Rating:
5.0

Always helpful and Courteous! Mike was Great to work with!

Dianne P.  |  First Impressions 
Rating:
5.0

This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!

Oscar K.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. I would recommend this location to anyone needing these services.

Dianne L.  |  First Impressions 
No reviews have been submitted for this location.

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