Customer Reviews for U-Haul Moving & Storage of Bowling Green

5,756 reviews

1817 Campbell Ln   Bowling Green, KY 42104
(S Of Scottsville Rd)

(270) 782-2300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 782-2300

1817 Campbell Ln
Bowling Green, KY 42104
(S Of Scottsville Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
4.0

Why do some of your places offer veterans discount and some don't? We received a discount at Henderson TN store but not at the Madison TN store.

Clair S. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Cynthia A. 
Rating:
1.0

Our truck broke down. Too much difficulty to resolve the situation.

Karen N. 
Rating:
4.0

There was a small issue with the trailer and they immediately took care of it and I was on my way. Fast service, even though they were extremely busy. Thank you uhaul !

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

likasha K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Elesia P. 
Rating:
3.0

Customer did not leave a comment.

Illie H. 
Rating:
4.0

Reserve the equipment where the customer request or tell them equipment is not available. Do not change locations at the last minute. Allow the customer to reserve at a location that has employees available if not interested in on line transaction. On line check in was a disaster!

Dory C. 
Rating:
4.0

Customer did not leave a comment.

Gerri K. 
Rating:
5.0

Customer did not leave a comment.

Blake G. 
Rating:
5.0

All good.

rodney W. 
Rating:
5.0

Best

francis B. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Dylan was great!!!

MARSHA T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great, quick experience. The staff were helpful, personable, and knowledgeable. Also very friendly to us and our daughter.

Whitney Y. 
Rating:
4.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Very small area to move trucks and trailers around in

Allan H. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Great friendly staff!

Terry S. 
Rating:
5.0

If you need to show your insurance card, let customers know that before they get to the location via telephone or the website.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The trailer was old and it looked a bit rough but it pulled well and did it's job well. So while it made my truck look ugly while on the highway; it was exactly what we needed.

Brian H. 
Rating:
5.0

This location has very friendly staff. The general manager at this location is very nice, and did a great job explaining every thing to me.

Shana G. 
Rating:
5.0

U-Haul always comes through for me. Great service. Fair price. Excellent management. So I keep coming back!!

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Melissa N. 
Rating:
5.0

Floor was sticky with a certain substance. A quick spray out would've probably pulled out the stank.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Philip Z. 
Rating:
5.0

When you post that to you have a equipment at a location you need to make sure that you can actually deliver what you promise. I should charge you for my time and gas having to drive to two different locations to find a trailer when I requested the trailer several days in advance and your system said you had it but you did not. Then to be over charged on top of my hassle is a real insult.

Nelson P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
2.0

No parking avail was told we were supposed to park in the next shopping center down the road and walk up, no one to check out vehicle with us or be sure we knew how to operate everything etc, no one was there for almost 15 minutes when we tried to check back in. No one at desk, in office, at check in awning or anywhere to be seen. Called the phone number after 5 minutes and the sales office contacted the GM who “called someone” by then there were 4 ppl waiting for service and we had been waiting 15 min, even then the person who showed up decided to take care of a man who came in after me instead of checking in my vehicle. Luckily another employee showed up and took care of me.

Patrick T. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Outstanding and friendly service.

Susan F. 
Rating:
3.0

Customer did not leave a comment.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
4.0

just dropped the truck at this location....employee was helpful and very friendly to finish the return. Very nice person.

William M. 
Rating:
5.0

Online checkin didn't work, but went to store to complet with no problem

JON B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy T. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

Super easy drop off.Will definitely use again in the future.

Stephen B. 
Rating:
5.0

Can't think of anything. Everything went smoothly!!

Paul C. 
Rating:
3.0

Customer did not leave a comment.

karey N. 
Rating:
5.0

Customer did not leave a comment.

Carissa C. 
Rating:
5.0

Customer did not leave a comment.

Melinda L. 
Rating:
5.0

The young man behind the counter that worked on my reservation was very Courteous and helpful.

Saeid S. 
Rating:
3.0

The parking lot is horrible. Congested area, hard to get in/out of. Prefer not to go here again.

Benjamin F. 
Rating:
4.0

Customer did not leave a comment.

Vivian S. 
Rating:
5.0

Excellent

Steven K. 
Rating:
5.0

No complaints

william N. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

christy L. 
Rating:
5.0

.

Richard G. 
Rating:
5.0

Fast, friendly service. No surprises. good sense of humor

Jeanine C. 
Rating:
3.0

Told the employee about filling the gas up and he didn't really care. Also I was charged for rental with a mileage estimate of 332 miles. I only went 228 miles. I asked if I would get a reimbursement of the mileage I didn't use and he said no. I ask him but if I went over i have to pay more. He told he doesn't make the rules. Not very friendly at all.

Jason T. 
Rating:
3.0

I rented 2 Uhauls the same week. In the first transaction, I inquired why I was being charged an extra $60 AFTER I paid for the rental. I was told that I was being charged because I didn't pay in cash. I was furious because I was not informed I could save money by paying with cash. The second rental, I made sure to bring cash. While paying, I was informed that I was being charged $60 because I paid with cash and didn't have a card on file. I HAD A CARD ON FILE BECAUSE I HAD JUST RENTED A UNIT WITH A CARD, AT THE SAME LOCATION, 4 DAYS EARLIER! It seems that there is a BIG problem here that needs to be addressed. I won't be renting a uhaul anytime in the near future because of this and certainly not at this location!

Lizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Holli H. 
Rating:
5.0

Customer did not leave a comment.

Ralph P. 
Rating:
5.0

Very satisfied

Erica L.  |  Overall Experience 
Rating:
4.0

However, the u-haul truck was a mechanical mess. Scary to drive. Needs an overhaul. People at this location need to check out these trucks before renting them to be sure they are in hood enough shape.

rita S. 
Rating:
5.0

When renting the truck it was fast, friendly a two thumbs up experience The truck is a fine piece equipment, a 10 ft box style. Cleaned and ready to go. Gas above half I didn't have to worry. The truck runs better than expected plenty of power when needed, if you need a slow crawl backing in tight spots it's there when I needed the most. Returning the equipment I was best assured that I returned as it if possible. On my return I didn't have to wait Tabatha was ready to help process the return friendly kindly and has a super smile. I don't go out in public very often and people seam to be cruel or stand alone selfish. But the experience I had with the customer support, and staff like Tabatha was something I smile on and recommended to friends family stranger to rent from

Jospeh M. 
Rating:
5.0

The truck had several electrical issues but was clean and the experience and customer service was top notch.

Clinton B. 
Rating:
5.0

I am really happy with U-Haul. Any time I call I never have to wait to get a truck.

Tamara D. 
Rating:
3.0

The location was clean and the staff was very helpful. However, the truck had not had a proper predelivery PDI. The windshield weather stripping came completely out causing the windshield to fall out so I returned it and it was taped back on but the service and help was great. Then it bagan to rain and I found out it had to blades on the wipers so I returned it again and the apologized and repairs it again. I just feel sorry for the drop off location because they are going to be down a truck till the windshield is repaired. The drop off location was again very nice and apologetic

dustin V. 
Rating:
5.0

Customer did not leave a comment.

Angie H. 
Rating:
5.0

Back of uhaul was very muddy.

Embry A. 
Rating:
5.0

An amazing experience . From check in to return, everyone was very kind and courteous. I appreciate your help in navigating through the process. The staff was great.

Penny H. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

My local U-Haul is the best!

WINSTON S. 
Rating:
5.0

Used online drop off with no problem.

Timothy Y. 
Rating:
4.0

Although my reservation was incorrect, the issue was quickly resolved.

Buel Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMAN W. 
Rating:
5.0

Customer did not leave a comment.

teresa M. 
Rating:
4.0

Super nice guy to greet me outside for drop off!

Josh C. 
Rating:
1.0

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Drew P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
4.0

Customer did not leave a comment.

TRACY R. 
Rating:
5.0

Great people running this facility.

Charles V.  |  Overall Experience 
Rating:
3.0

I was charged a full day rental after I had spoken with someone and made them aware I was on the way and would be late. Had they mentioned charges of a full day for being a few hours late I could have understood and weighed my options. Even when I dropped off the rental there was no mention of the charges. How can you charge for a full day after I had let them know I was behind schedule and was a few hours late. Never was it mentioned. Even though we talked on the phone and I spoke with someone before I dropped off the rental. Highway robbery!

Bryant B. 
Rating:
4.0

I always recommend this location. My sister is a realtor so I have her recommend you all as well. We usually get a truck once a week for our business. Sadly this week we were told it was okay to have the truck a few hours long since the next person didn't have it rented until the following day at 9am. I was told that I would not be charged for a second day and I was. Also the truck roof leaks badly. Half of my merchandise got soaked. I am Very upset about that.

Embry A. 
Rating:
5.0

Customer did not leave a comment.

Courtney H. 
Rating:
5.0

Things couldn't have went better for me personally. My last 3 rentals have all been excellent experiences.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

JEffrey B. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

hernandez Y. 
Rating:
5.0

The employee didn't let me know about the after hour fee after I told him I was bring it back within two hours and got charged $20.00. Thanks to customer service I got a refund. Otherwise employee was super nice.

gloria Y. 
Rating:
5.0

Customer did not leave a comment.

trent J. 
Rating:
5.0

The staff here did awesome!! I highly recommend going here for your moving needs, I will definitely use them again.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Toccaro D. 
Rating:
5.0

Customer did not leave a comment.

stephanie B. 
Rating:
2.0

All of my items were covered in mouse droppings. I didn’t say anything to the people at the location because I was so angry and I know I would have said something really ugly.

LEIGHANN E.  |  Overall Experience 
Rating:
5.0

No issues. Location was convenient and drop off was quick.

Eric S. 
Rating:
5.0

,

Richard G. 
Rating:
5.0

Great experience.

BOBBY D. 
Rating:
5.0

Customer did not leave a comment.

Jarrard B. 
Rating:
4.0

I would like someone to contact me concerning the Blown up tire and the Emergency Service to repair the tire.

Ricky C. 
Rating:
5.0

Staff was very nice and helpful.

Jordan D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Montrell G.  |  First Impressions 
Rating:
5.0

Thank you so much very Everything was great!!

Randy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn H.  |  First Impressions 
Rating:
1.0

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can’t it’s too close I don’t wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can’t even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Matthew F.  |  Overall Experience 
Rating:
5.0

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Gatt W.  |  Overall Experience 
Rating:
4.0

Great availability

Gwendolyn H.  |  First Impressions 
Rating:
5.0

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Randy B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD h.  |  First Impressions 
Rating:
5.0

Very happy with overall experience 😍

Angel L.  |  First Impressions 
Rating:
5.0

Very helpful personnel. Recommend to anyone

Lurien K.  |  Overall Experience 
Rating:
5.0

Robert was very professional and helpful. Would recommend this Uhaul storage.

Shannon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PJ P.  |  Overall Experience 
Rating:
5.0

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Jeff B.  |  Overall Experience 
Rating:
1.0

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Kenneth F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dreva k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EMILY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chase S.  |  Online Move In 
Rating:
3.0

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Gemariah C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle J.  |  First Impressions 
Rating:
3.0

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

gordon m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARITY J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cieara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE W.  |  Overall Experience 
Rating:
5.0

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

patrica h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAQUEL M.  |  Overall Experience 
Rating:
5.0

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Boris s.  |  Overall Experience 
Rating:
5.0

The workers was polite and very helpful

Montrell G.  |  Overall Experience 
Rating:
2.0

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

MICHAEL O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATISHA H.  |  First Impressions 
Rating:
5.0

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Deirdre V.  |  First Impressions 
Rating:
1.0

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Jeff B.  |  Overall Experience 
Rating:
1.0

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Allan H.  |  Overall Experience 
Rating:
4.0

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Deion H.  |  Online Move In 
Rating:
2.0

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

april m.  |  Overall Experience 
Rating:
2.0

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Augusto G.  |  First Impressions 
Rating:
5.0

The employees were very friendly and were able to answer all questions

kathleen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooks c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT M.  |  Overall Experience 
Rating:
2.0

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Matthew N.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Wonderful experience.

SCOTT M.  |  First Impressions 
Rating:
5.0

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Greg H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica h.  |  Overall Experience 
Rating:
1.0

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Allen H.  |  Overall Experience 
Rating:
5.0

The Customer Service at this location is what makes Uhaul awesome! The staff’s attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

brandy m.  |  First Impressions 
Rating:
5.0

Cassie and Darone are Excellent

jomar t.  |  First Impressions 
Rating:
5.0

Great service and friendly and helpfull staff

timothy g.  |  Overall Experience 
Rating:
5.0

None.

Terrill M.  |  Overall Experience 
Rating:
4.0

The employees were very helpful and friendly

Veronica O.  |  First Impressions 
Rating:
5.0

Staff extremely nice and professional. I will be using them again.

Deirdre V.  |  Overall Experience 
Rating:
5.0

They were very friendly and helpful

Melinda R.  |  First Impressions 
Rating:
1.0

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Kenneth R.  |  Overall Experience 
Rating:
2.0

Not a pleasant place to store.

Brian M.  |  Overall Experience 
Rating:
5.0

No additional comments

keith b.  |  Overall Experience 
Rating:
5.0

The staff was very good

austin b.  |  First Impressions 
Rating:
5.0

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

WILLIAM H.  |  Overall Experience 
Rating:
3.0

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Stephen B.  |  Overall Experience 
Rating:
1.0

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

douglas t a.  |  Overall Experience 
Rating:
5.0

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Perry D.  |  Overall Experience 
Rating:
5.0

It was very good

CASSANDRA A.  |  Overall Experience 
Rating:
5.0

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

MINDY S.  |  Overall Experience 
Rating:
5.0

The staff were all very nice and helpful. Justin is the best!!!!

calvin h.  |  Overall Experience 
Rating:
5.0

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.

gillian s.  |  Overall Experience 
Rating:
5.0

The owners were very nice and helpful.

PJ G.  |  Overall Experience 
No reviews have been submitted for this location.

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