Customer Reviews for U-Haul Moving & Storage of Bowling Green

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bowling Green

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RHONDA S. on

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They were closed but I received a call from them on Monday confirming the truck and tag along was there. Thank you.

Rogers P. on

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Malka C. on

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Everything was easy and went well and ran smoothly. Can't beat the prices and service. Friendly and helpful.

Janice R. on

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Very courteous and helpful. Would recommend this establishment to both friends and family!

Holly F. on

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Jerry B. on

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Great service and reasonable price. Truck was nice and clean and no problems ??

Donna B. on

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Nothing. Service was great.

Brian S. on

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Michael N. on

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I was charged an extra day because the employee hadn't put the tow dolly in the system. I went back after receiving the receipt for the extra day via email. They called the manager and printed out the receipt and said they put it on the managers desk. I have not received that money back for the extra day I was charged yet. If this was fixed it would be a better review.

Neal A. on

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Ronald M. on

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William C. on

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Dallas R. on

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Austin E. on

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Terrible customer service. I declined the safe tow and they added it anyway. I felt like I was an inconvenience to the three employees working that day.

Robert Lamarr M. on

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Taylor L. on

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Jeffrey M. on

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Mark P. on

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Best run, most efficient Uhaul anywhere. Hopefully Uhaul has such a lions share of the business—- that they don’t have to resort to nickel and diming their customers to death... or adopting non sense all ways of running their business, because it will not end well, in my opinion.

Adam L. on

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Was helped immediately! Saw an employee even before I exited the vehicle.

TINA H. on

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William M. on

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Hamad A. on

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Charged me 154 miles while i drove it for less than 20 miles

Patricia P. on

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John F. on

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At the end of my move all I had to do was jump out of the truck and toss the customer service rep the keys and walk away! Thank you U-Haul!

R S. on

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Great place to rent

Debra B. on

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Everybody was very professional and nice.

jomar t. on

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Cassie and Darone are Excellent

John B. on

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timothy g. on

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Great service and friendly and helpfull staff

JOSEPH S. on

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I can think of nothing more that could be asked of a truck rental. Superior customer service from start to finish.

Donnie R. on

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Great Service.

Chad A. on

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Cecil W. on

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Terrill M. on

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Cara H. on

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The prices I cleaned my truck, put in extra gas, and only had it for 2 hours. The customer service was great in store and online. Thank you Cara Hatcher from BG. KY.

Joseph C. on

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Bigger pick up and return area . Too congested at the current time.

Thomas S. on

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They were extremely unco-operative in billing. When I made the reservation I ordered an appliance dolly and when I arrived at the location the attendant said there were no dollies . I was billed for a box dolly that I didn't use along with being over charged on mileage. I had to wait on Mr. Robey while he tried to arrange a personal sideline move with a customer who called about renting a truck. I certainly hope that the overall U- Haul Corporation is not this shady.

John V. on

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John C. on

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Veronica O. on

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The employees were very helpful and friendly

Deirdre V. on

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Staff extremely nice and professional. I will be using them again.

Melinda R. on

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They were very friendly and helpful

Kenneth R. on

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Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Brian M. on

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Not a pleasant place to store.

keith b. on

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No additional comments

austin b. on

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The staff was very good

WILLIAM H. on

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I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Stephen B. on

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I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

douglas t a. on

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I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Perry D. on

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This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

CASSANDRA A. on

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It was very good

MINDY S. on

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The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

calvin h. on

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The staff were all very nice and helpful. Justin is the best!!!!

gillian s. on

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The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.

PJ G. on

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The owners were very nice and helpful.