Customer Reviews for U-Haul Moving & Storage of Bowling Green

Rating:

5.0

Dakota was extremely helpful throughout my entire storage and truck rental process! I would highly recommend U-Haul of BG.

Rating:

1.0

The representative who readied the truck for us marked the fuel level to a higher level than it really was. I have a picture and receipt for proof! We filled the truck up to the level we were actually given the truck at. I was charged a fee to fill the truck up after I checked out. I’m disappointed. This is fraud!

Rating:

4.0

Service was quick and to the point. I was in and out within 15 minutes. Thank you U-Haul

Rating:

5.0

The customer service agent did a great job helping with my truck rental. However, UHaul needs to provide just 1 day rentals for trucks on the weekend. I needed it for 8 hours, but was forced to pay for 2 days per UHaul policy.

Rating:

3.0

I dropped off afterhours so I cannot accurately rate this location. Leaving the questions blank was not an option.

Rating:

5.0

The you gman that helped us was VERY helpful to us. He explained everything he was doing as he checked us in. Very courteous.

Rating:

5.0

All of the employees were very kind and made the experience easy. I appreciated that very much due to how stressful moving can be.

Rating:

3.0

I understand I dropped off at close so I was not expecting any help from anyone, but I feel like there should be a better way if the location does not have good service when having to use the app. It took an exceptionally long time to return because of the time it took for everything to load on the app.

Rating:

5.0

Everyone one at the store was super nice and helpful. Really great team there.

Rating:

5.0

This place was.so.nice and helpful. The lady at the counter was very knowledgeable about questions.

Rating:

5.0

Fast service - great customer interaction - in and out in under 15 minutes - Thank You!!!

Rating:

2.0

The truck desperately needed maintenance. The driver side door would only latch if you slammed it very hard and the heat did not work. It was clean but not in satisfactory condition.

Rating:

5.0

Yes it was a really easy drop off and the young man was spot of help!

Rating:

4.0

The attendant could be a little bit more friendly

Rating:

5.0

Nothing.

Rating:

5.0

Great representatives

Rating:

5.0

Great customer service & a wonderful experience. Will revisit again. - Fredo

Rating:

5.0

The staff was friendly and gave recommendations that fit my needs perfectly. I'll be back.

Rating:

3.0

The customer service at the Bowling Green location was great. It was the maintenance of the truck that we had that was very bad. When we were driving and I let off the gas, something in the engine bay would start to make a whinning noise. I could feel it in my feet. It only made the noise if I did not have my foot on either of the petals.

Rating:

5.0

Nothing. They were great

Rating:

5.0

I seem to find myself here for various things. Mostly dropping trailers but, also filling LP tanks. I especially like the "pay outside" option. The folks here are always helpful and attentive.

Rating:

5.0

Good friendly people. Just need bigger area to return trailers

Rating:

2.0

There is not enough room to pull a trailer out safely in the rear of the facility. While pulling the trailer out of its spot, there was someone spotting the rear but not the front of my truck. My vision was limited and while proceeding/pulling out per the employee's instructions, my front bumper came into contact with the tongue of a different trailer which left a scuff on my bumper. Always, always, always have 2 people spotting especially in such tight quarters!

Rating:

2.0

Keep your schedule. The website was down and no rentals available when I got there. Employees said it happens all the time. If so, you need a back-up system like good old fashioned paperwork for rentals so things can keep moving. This facility is cramped and poorly laid out. Parking almost non-existent and driveways to the equipment were blocked 90% of the time. The trailer that I picked up had a coating of stinky engine oil spilled all over it. Floor was completely coated and even a small puddle in the back corner. Since I was on a schedule and 2 hours late in getting started I had to clean the trailer myself. If not it was a slip hazard to walk on and would have stained all of the bedding and furniture.

Rating:

5.0

I can’t think of anything! The guy that assisted me was knowledgeable, and told me the cost up front, was correct on everything. He was courteous and friendly and very helpful.

Rating:

5.0

I work with the Federal Emergency Management Agency (FEMA) so i have experience working with many different organizations arranging for the movement of supplies. The Bowling Green location was both helpful and patient with us as we made arrangement for the box truck and worked with us as we worked out the funding details. Pease commend the Manager and all of his staff.

Rating:

5.0

This is a very nice location that is easily found, and accessible.

Rating:

4.0

Very Helpful and Friendly staff

Rating:

5.0

The staff was friendly and efficient. They made the process quick and easy from pick up to return.

Rating:

5.0

They really helped us out. No complaints.

Rating:

5.0

Fast and easy. Great service.

Rating:

3.0

We initially rented a truck from the Scottsville Rd location, the girl asked us to come back because she had just clocked out for lunch. We left and rented a truck online from the Nashville Rd location and when we went to pick it up, they said they didn't have any good trucks for us to rent and transferred us to the this location. The guy was nice, truck was clean...but the check engine light came on when we got to our destination and never went off. We initially wanted to rent a small pickup truck but couldn't find any in this area. We won't be using U-Haul again.

Rating:

5.0

Very easy process to rent a small trailer

Rating:

1.0

There was balled up fast food bags under the seats, I requested a dolly when ordering online only to find out while picking up the truck that they had non. To be fair, they offered a flat floor dolly thing but wouldn’t go up or down stairs. I refused the offer since my previous residence and new residence both have stairs.

Rating:

5.0

Keep up the good work. Both shifts that I saw were great. They made everything quick and easy.

Rating:

5.0

First time renting a Uhaul pretty easy.

Rating:

5.0

Returning the truck was a breeze! this location is well known in Bowling Green. It was a simple matter of pulling up, and handing the keys to the young man on duty.

Rating:

5.0

The 26’ truck road like a log ride at an amusement park…..very rough and bumpy even when loaded.

Rating:

4.0

I paid for a dolly but didn't receive it. I would like a refund for it. I honestly forgot about it as my husband was the one that booked the rental & just mentioned it today.

Rating:

5.0

The young gentleman was very prompt and courteous. We didn’t have a long wait and he had us in and out in no time. Awesome! Thank you so much! We will be back for future needs!

Rating:

5.0

Everyone was extremely friendly and helpful

Rating:

1.0

Tabitha was trash

Rating:

4.0

The only issue I had was the cab of the truck smelled like body odor and I couldn't get rid of it for anything. I don't believe they even look at these things because there was supposed to be a lock on the back and there wasn't and they shrugged their shoulders like they don't care.

Rating:

5.0

Nothing every thing went great.

Rating:

2.0

Counter lady very curt. Gave me key to touch in line between two other trucks and had to go back inside with freezing weather to have them move the front truck. Charged me double me double the sales tax that should have been for this location and have never responded as to why!!!

Rating:

4.0

Make sure that all the tires are aired to the proper psi. I had an issue with the front passenger tire being low. I ended up having to use my air machine to air the tire in the rain.

Rating:

5.0

The attendant was very friendly and nice. He walked me through the process and assisted with the setup of my auto transport. I’m a disabled veteran and he treated me like I was his top priority. Please pass along my appreciation to him and the top notch team running the show at this location.

Rating:

5.0

Stay like you are!

Rating:

5.0

Fast, professional, and painless. They made picking up and dropping off a breeze, and even helped to fix our ordering mistake.

Rating:

5.0

Time to tear down the whole storage area and redesign the whole layout. Access to the outside units are always blocked

Rating:

5.0

Friendly staff! Everyone was quick to help us get in and out.

Rating:

5.0

Overall great experience, I know they have mouse traps in the units, but when I got my stuff delivered there were mice in my belongings. Even though it was only in the unit less than a month I wouldn't expect that. I don't blame uhaul at all, just maybe use more mouse traps or something stronger.

Rating:

2.0

When moved in, so many trips to office. Yes you have a climate control unit, no we are full and gave been. Yes you have a unit, no we can't take a deposit, you should have put a deposit. We need your driver's license, ok but I have done this two other times. I have given you my information, why am I giving it again. No one at this location has their act together. No one

Rating:

5.0

Great place

Rating:

4.0

I used the restroom when I moved my belongings into my interior storage and there was a cockroach on the wall. I reported it discreetly to the gentleman working inside so he could ask his mgr to call an exterminator, or address it however he/she saw fit. I understand these things happen as I manage a hotel, so my experience was still a positive one.

Rating:

5.0

Elijah at Campbell Lane in Bowling Green, KY was awesome! Went all the way helping me out.

Rating:

1.0

Mouse poop and pee ruined all of our stuff in storage. We had a couch and cloths. The material and wood had holes from the mice. Very nasty and wouldn’t recommend to anyone

Rating:

5.0

My door got stuck and was off track needs fixing before it can rented out again not my fault either your team head help me get in to it. Ms Ethel white

Rating:

5.0

Excellent staff

Rating:

5.0

I was very pleased with the customer service. I haven't had to get a storage unit in a long time and when I did, I had to buy my own lock. So PLEASED that I didn't have to this time because my money was running low. SUGGESTION... Maybe when a customer rents a truck with or without storage maybe offer a free box or two or buy one get one free. Maybe some kind of rewards program for the customers that pay their storage on time.

Rating:

1.0

went down there to retrieve my belongings and they did not give me the chance to do so and were very rude. i tell everyone in town about them and to not go through u-haul. worst storage place ever!

Rating:

3.0

I work long hours and I was not able to talk to staff about my move out because I am not allowed to use my phone while at work and I am alone. I texted a couple times but I didn't get any response back.

Rating:

1.0

Always had truck in front of storage. There for i couldn't b there at any time. Door kept coming off track hard to open. Female that made phone call is rude.

Rating:

2.0

If the truck is returned, early, weather is one way or round-trip a customer should get their money back. Not happy at all about not having to use all my days and can’t get my money back

Rating:

5.0

In store

Rating:

1.0

Mice chewed through clothes that were in unit, chewed couch. Love mouse was found inside of box inside of coffee pot.

Rating:

2.0

Prices are high compared to other locations of same size units.

Rating:

1.0

Someone that worked there had access to the unit blocked, after complaining they finally moved it, lot cluttered, very disorganized, had to get another unit because the first one was to small and upstairs. Everything was just a hassle!!!

Rating:

4.0

The door to my unit was very rusty and hard. Every time I needed to open it, I had to go in and get help to open it. Others than that, my experience there was good. Good customer service.

Rating:

5.0

Very Helpful and Friendly Staff

Rating:

5.0

The stuff at this location is friendly, eager to help we were very satisfied with the service. Will always go back to U haul for my moving and storage needs

Rating:

5.0

Wonderful people to work with!

Rating:

5.0

Easiest, friendliest place to rent a truck and store my goods! In fact I'm getting ready to rent another truck as soon as I complete this survey! I love the guys on Campbell Lane, they are a great group! K y m

Rating:

4.0

Na

Rating:

4.0

My storage unit is very difficult to drive to especially with a 26' rental truck

Rating:

5.0

Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.

Rating:

5.0

Great folks and easy access much better than the pick up location of my equipment

Rating:

4.0

Everything with the Storage went very well. Still waiting on response about rental truck.

Rating:

5.0

Very satisfied

Rating:

4.0

Although my reservation was incorrect, the issue was quickly resolved.

Rating:

1.0

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Rating:

5.0

Great people running this facility.

Rating:

2.0

All of my items were covered in mouse droppings. I didn’t say anything to the people at the location because I was so angry and I know I would have said something really ugly.

Rating:

5.0

Staff was very nice and helpful.

Rating:

5.0

Thank you so much very Everything was great!!

Rating:

1.0

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can’t it’s too close I don’t wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can’t even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Rating:

5.0

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Rating:

4.0

Great availability

Rating:

5.0

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Rating:

5.0

Very happy with overall experience 😍

Rating:

5.0

Very helpful personnel. Recommend to anyone

Rating:

5.0

Robert was very professional and helpful. Would recommend this Uhaul storage.

Rating:

5.0

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Rating:

1.0

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Rating:

3.0

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Rating:

3.0

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

Rating:

5.0

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

Rating:

5.0

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Rating:

5.0

The workers was polite and very helpful

Rating:

2.0

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

Rating:

5.0

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Rating:

1.0

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Rating:

1.0

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Rating:

4.0

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Rating:

2.0

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Rating:

2.0

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Rating:

5.0

The employees were very friendly and were able to answer all questions

Rating:

2.0

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Rating:

5.0

Very helpful and friendly staff. Wonderful experience.

Rating:

5.0

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Rating:

1.0

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Rating:

5.0

The Customer Service at this location is what makes Uhaul awesome! The staff’s attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Rating:

5.0

Cassie and Darone are Excellent

Rating:

5.0

Great service and friendly and helpfull staff

Rating:

5.0

None.

Rating:

4.0

The employees were very helpful and friendly

Rating:

5.0

Staff extremely nice and professional. I will be using them again.

Rating:

5.0

They were very friendly and helpful

Rating:

1.0

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Rating:

2.0

Not a pleasant place to store.

Rating:

5.0

No additional comments

Rating:

5.0

The staff was very good

Rating:

5.0

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Rating:

3.0

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Rating:

1.0

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Rating:

5.0

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Rating:

5.0

It was very good

Rating:

5.0

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Rating:

5.0

The staff were all very nice and helpful. Justin is the best!!!!

Rating:

5.0

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.