Customer Reviews for U-Haul Moving & Storage of Bowling Green

Rating:

5.0

I had a great experience with U-Haul from start to finish. The reservation process was simple and straightforward, and everything was ready exactly as promised when I arrived. The staff (Tre) was friendly, professional, and took the time to make sure I understood everything about the rental. The truck itself was clean, well-maintained, and drove smoothly, which made my move much less stressful. Pickup and drop-off were both quick and efficient, with no unexpected issues or delays. I also appreciated the fair pricing and transparency—no surprises at checkout. Overall, U-Haul made a typically stressful process easy and convenient. I would definitely use their services again and recommend them to anyone looking for a reliable moving solution.

Rating:

5.0

It’s always a pleasure to work with the professionals, Of Bowling Green U-Haul

Rating:

5.0

Received a very nice vehicle and it was good customer service!

Rating:

5.0

Great helpful team, great service.

Rating:

4.0

Upgrade the corporate computer system.

Rating:

4.0

It was unfortunate that the uhaul we reserved was unavailable at our location. We had to drive 30 minutes to Bowling Green for pickup at this location and then had pay for mileage there and back when this was not the location we requested. This facility was fine but cost us more because our reservation at Trents in Scottsville, KY was not available.

Rating:

5.0

Great Friendly Team, very helpful.

Rating:

3.0

I had a very good experience, so not sure what else could be more helpful.

Rating:

4.0

1) Sideview mirrors would reposition as the vehicle was driven, requiring several adjustments. 2) engine and transmission would struggle severely between second and third gear until you got about 45 mph. 3) turning on the headlights would get rid of the clock and Radio display and also the digital read out on the dash panel. 4) the driver side, flip down visor locking mechanism was broke, and the visor would hang and reposition itself as you were driving.

Rating:

5.0

All interactions were great.

Rating:

5.0

Great customer service

Rating:

5.0

Very nice friendly staff to have contact with.

Rating:

5.0

Staff was well organized. Truck was clean and in great shape. Process was easy,

Rating:

2.0

I had truck reserved thru Truck Share app for Sunday May 31st at 0800. When I arrived to Campbell lane location, the app couldn't find my reservation. I had called Truck share customer service and was told location didn't set it up due to system issues. I had to wait for location to open at 0900 and had challenges a Truck but finally did but was late for reasons I reserved the truck. Very frustrating and disappointing

Rating:

2.0

Girl doing her best with returns and pick ups. The two guys were working on a trailer renal that had issues

Rating:

5.0

No problems to extend another day. Just called and they took care of everything! Check-in was quick and easy too. The people were so nice!

Rating:

2.0

This location was not very helpful. Maybe a staffing shortage issue. Pack your patience with you.

Rating:

5.0

Very Clean U Haul 😁

Rating:

5.0

What a wonderful crew. They’re very friendly to work with very very helpful. I rent a trailer to Hall my golf cart quite often because I have nowhere to put one. I really think them a lot for their help. My God bless you all and have a wonderful day.

Rating:

2.0

When I arrived I pulled through the dedicated drop off lane. The signage indicated that I was to stay in my vehicle and wait for someone to help me. After sitting there for a very long time I finally had to go inside and summon an employee.

Rating:

5.0

The Staff were Awesome at the Campbell lane location..

Rating:

5.0

Wiper blades is my only concern

Rating:

5.0

Great & friendly people plus & his work partner was great. Highly recommend them.

Rating:

5.0

Staff very helpful great drop off location.

Rating:

5.0

Everything went smooth and fast.

Rating:

2.0

Wanted to rent a car hauler and they wanted us to go to another location to pick it up 30 minutes away. It’s not my job to do your job! I expect it to be there since I was going to pay for it.

Rating:

5.0

Sean and Rook are always super helpful. I’ve never had an issue. Highly recommend working with these guys

Rating:

4.0

Could not find the vehicle with mobile check in. Also there was no dolly on the truck when we got the truck, after getting an associate everything went well.

Rating:

5.0

They really helped me out in pinch. Great and friendly staff!

Rating:

5.0

The staff there is friendly, helpful, and knowledgeable! A pleasure to work with.

Rating:

5.0

Overall I was very happy with the customer service and ensuring that my rental process was smooth and efficient. A big Thank you to Chase for helping me with my rental application.

Rating:

4.0

The gas gauge reading when I picked up the truck was off by 1/8.

Rating:

5.0

Trailer was clean but the floor was sticky.

Rating:

2.0

Didn’t have the dolly’s I requested and the miles were incorrect in the system which delayed my pickup

Rating:

2.0

Staff seemed like I was bothering them by coming in. Did not even bother to walk me out to the truck, or let me know that I would recieve a text that would ask me to take a picture of the truck before leaving the lot. Simply said, "it's the one out by the road." Didn't tell me about returning the truck other than that it needed to have 5/8 of a tank of gas. After an amazing experience the last time I used this location, I was incredibly disappointed. Having only the 2 interactions to choose from, and the non-chalant attitude upon my return, I believe that the 1st interaction was the exception.

Rating:

5.0

They were incredibly helpful as I was unable to release the trailer on my own. I originally thought the latch on the ball was in some way jammed.

Rating:

3.0

Even though I had reserved a hand truck they didnt have one for a one way rental. They had one for in town use but not for one way. I had to buy one for $80. They had them for sale but not for rent with the truck. It was a bit ridiculous to me.

Rating:

5.0

100% recomended

Rating:

5.0

Everything was great

Rating:

5.0

I have rented four vans over the last month, and the folks at this location have been amazing. Very friendly and knowledgeable.

Rating:

3.0

The employees were friendly and vey nice. The problem is when you rent a truck the gas tanks are literally on empty. I immediately had to stop at the gas station as i didn't feel comfortable that i would make it to my location which was five miles away.

Rating:

5.0

Great service.

Rating:

5.0

The attendant was very nice had everything ready to go when I arrived.

Rating:

5.0

When we first picked up the truck, the person who assisted us was amazing and very sweet.

Rating:

5.0

The drop off went without any problems. Very fast.

Rating:

3.0

The truck ran like crap and had to wait 30 min to get waited on

Rating:

1.0

This place was one of the worst businesses I have ever been to. Staff was wildly unprofessional fighting with customers. I think this place could do for some new management and clean sweep of the staff there.

Rating:

3.0

I was quoted a price in 140dollar range when I called. Total cost I was required to pay was 189. Also had to buy my own lock to secure my things

Rating:

5.0

My UHaul truck rental was excellent and the staff was friendly and very helpful on Campbell Ln.

Rating:

4.0

everything went fine, would rate it as excellent except there is not enough parking spots for cars to pick up individuals after drop off. in and out entrance was crowded with returns and difficult to get units out of front

Rating:

3.0

The drop off location city and state is incorrect. The information was not entered correctly by multiple representatives and I was charged a fee for dropping off equipment at the wrong location. I called U-Haul to explain the error and inquire about the charge. I did eventually get some help and a refund of the return charge.

Rating:

1.0

There were issues with the refund—it is taking a very long time.

Rating:

5.0

Great helpful team there.

Rating:

5.0

I left my phone in the truck I rented and Billy took care of it for me and was there early in the morning already open.

Rating:

3.0

Clean out the trucks

Rating:

5.0

The whole team here were fantastic! Starting with William, their customer service showed they really care. They made terrific recommendations on equipment based on need and were super accommodating to make sure I was all set and comfortable with the equipment.

Rating:

3.0

You have to park at a nearby business to pick up your rental. Very busy road. sometimes hard to get in and out. The lot is crowded. That being said I've rented from you 4 or 5 times in the last couple of years.

Rating:

5.0

Staff was excellent in helping pick the right unit.

Rating:

5.0

Best friendly service I've ever had. God has really blessed these people at this location.

Rating:

3.0

Never used storage .

Rating:

4.0

Everyone was so friendly and helpful. Having easy access unloading our truck made moving a little easier.

Rating:

5.0

Top notch people and facility.

Rating:

5.0

I used the free month storage perk for a very short time. These folks were friendly and very helpful!

Rating:

5.0

Everyone was very helpful and informed us when things were needed to be done. Reminded me of my payment times and I was grateful for their assistance.

Rating:

1.0

For starters one of the employees got mad because I got a free month of storage and was only going to use the storage for a couple of weeks. Secondly when we were trying to leave our car was blocked in by the Uhals I asked the same man nicely if he can move the truck and he said he is only one person and was busy, however he ignored me and went to another lady. The gentleman was a white short kinda built man. Will not be going back to that location at all anymore.

Rating:

5.0

Excellent service

Rating:

4.0

Ive given a couple friends the promotion thats going on right now with renting storage space so hopefully you'll fet a couple more customers. Yall have a referral program if not you should.

Rating:

5.0

Very professional staff, was waited on in a timely manner.

Rating:

4.0

Very good moving experience

Rating:

5.0

Fast easy clean

Rating:

5.0

Excellent service everyone there completely rocks at their job!! Thumbs up

Rating:

5.0

For anyone that is interested in a storage unit for their stuff I can say that u haul is the best of the best give them a chance

Rating:

5.0

Pleasantly surprised by the service. The employee was very helpful.

Rating:

5.0

Dakota was extremely helpful throughout my entire storage and truck rental process! I would highly recommend U-Haul of BG.

Rating:

4.0

Very Helpful and Friendly staff

Rating:

5.0

Everyone was extremely friendly and helpful

Rating:

5.0

Time to tear down the whole storage area and redesign the whole layout. Access to the outside units are always blocked

Rating:

5.0

Friendly staff! Everyone was quick to help us get in and out.

Rating:

5.0

Overall great experience, I know they have mouse traps in the units, but when I got my stuff delivered there were mice in my belongings. Even though it was only in the unit less than a month I wouldn't expect that. I don't blame uhaul at all, just maybe use more mouse traps or something stronger.

Rating:

2.0

When moved in, so many trips to office. Yes you have a climate control unit, no we are full and gave been. Yes you have a unit, no we can't take a deposit, you should have put a deposit. We need your driver's license, ok but I have done this two other times. I have given you my information, why am I giving it again. No one at this location has their act together. No one

Rating:

5.0

Great place

Rating:

4.0

I used the restroom when I moved my belongings into my interior storage and there was a cockroach on the wall. I reported it discreetly to the gentleman working inside so he could ask his mgr to call an exterminator, or address it however he/she saw fit. I understand these things happen as I manage a hotel, so my experience was still a positive one.

Rating:

5.0

Elijah at Campbell Lane in Bowling Green, KY was awesome! Went all the way helping me out.

Rating:

1.0

Mouse poop and pee ruined all of our stuff in storage. We had a couch and cloths. The material and wood had holes from the mice. Very nasty and wouldn’t recommend to anyone

Rating:

5.0

My door got stuck and was off track needs fixing before it can rented out again not my fault either your team head help me get in to it. Ms Ethel white

Rating:

5.0

Excellent staff

Rating:

5.0

I was very pleased with the customer service. I haven't had to get a storage unit in a long time and when I did, I had to buy my own lock. So PLEASED that I didn't have to this time because my money was running low. SUGGESTION... Maybe when a customer rents a truck with or without storage maybe offer a free box or two or buy one get one free. Maybe some kind of rewards program for the customers that pay their storage on time.

Rating:

1.0

went down there to retrieve my belongings and they did not give me the chance to do so and were very rude. i tell everyone in town about them and to not go through u-haul. worst storage place ever!

Rating:

3.0

I work long hours and I was not able to talk to staff about my move out because I am not allowed to use my phone while at work and I am alone. I texted a couple times but I didn't get any response back.

Rating:

1.0

Always had truck in front of storage. There for i couldn't b there at any time. Door kept coming off track hard to open. Female that made phone call is rude.

Rating:

2.0

If the truck is returned, early, weather is one way or round-trip a customer should get their money back. Not happy at all about not having to use all my days and can’t get my money back

Rating:

5.0

In store

Rating:

1.0

Mice chewed through clothes that were in unit, chewed couch. Love mouse was found inside of box inside of coffee pot.

Rating:

2.0

Prices are high compared to other locations of same size units.

Rating:

1.0

Someone that worked there had access to the unit blocked, after complaining they finally moved it, lot cluttered, very disorganized, had to get another unit because the first one was to small and upstairs. Everything was just a hassle!!!

Rating:

4.0

The door to my unit was very rusty and hard. Every time I needed to open it, I had to go in and get help to open it. Others than that, my experience there was good. Good customer service.

Rating:

5.0

Very Helpful and Friendly Staff

Rating:

5.0

The stuff at this location is friendly, eager to help we were very satisfied with the service. Will always go back to U haul for my moving and storage needs

Rating:

5.0

Wonderful people to work with!

Rating:

5.0

Easiest, friendliest place to rent a truck and store my goods! In fact I'm getting ready to rent another truck as soon as I complete this survey! I love the guys on Campbell Lane, they are a great group! K y m

Rating:

4.0

Na

Rating:

4.0

My storage unit is very difficult to drive to especially with a 26' rental truck

Rating:

5.0

Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.

Rating:

5.0

Great folks and easy access much better than the pick up location of my equipment

Rating:

4.0

Everything with the Storage went very well. Still waiting on response about rental truck.

Rating:

5.0

Very satisfied

Rating:

4.0

Although my reservation was incorrect, the issue was quickly resolved.

Rating:

1.0

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Rating:

5.0

Great people running this facility.

Rating:

2.0

All of my items were covered in mouse droppings. I didn’t say anything to the people at the location because I was so angry and I know I would have said something really ugly.

Rating:

5.0

Staff was very nice and helpful.

Rating:

5.0

Thank you so much very Everything was great!!

Rating:

1.0

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can’t it’s too close I don’t wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can’t even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Rating:

5.0

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Rating:

4.0

Great availability

Rating:

5.0

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Rating:

5.0

Very happy with overall experience 😍

Rating:

5.0

Very helpful personnel. Recommend to anyone

Rating:

5.0

Robert was very professional and helpful. Would recommend this Uhaul storage.

Rating:

5.0

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Rating:

1.0

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Rating:

3.0

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Rating:

3.0

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

Rating:

5.0

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

Rating:

5.0

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Rating:

5.0

The workers was polite and very helpful

Rating:

2.0

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

Rating:

5.0

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Rating:

1.0

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Rating:

1.0

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Rating:

4.0

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Rating:

2.0

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Rating:

2.0

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Rating:

5.0

The employees were very friendly and were able to answer all questions

Rating:

2.0

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Rating:

5.0

Very helpful and friendly staff. Wonderful experience.

Rating:

5.0

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Rating:

1.0

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Rating:

5.0

The Customer Service at this location is what makes Uhaul awesome! The staff’s attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Rating:

5.0

Cassie and Darone are Excellent

Rating:

5.0

Great service and friendly and helpfull staff

Rating:

5.0

None.

Rating:

4.0

The employees were very helpful and friendly

Rating:

5.0

Staff extremely nice and professional. I will be using them again.

Rating:

5.0

They were very friendly and helpful

Rating:

1.0

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Rating:

2.0

Not a pleasant place to store.

Rating:

5.0

No additional comments

Rating:

5.0

The staff was very good

Rating:

5.0

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Rating:

3.0

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Rating:

1.0

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Rating:

5.0

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Rating:

5.0

It was very good

Rating:

5.0

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Rating:

5.0

The staff were all very nice and helpful. Justin is the best!!!!

Rating:

5.0

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.