Customer Reviews for U-Haul Moving & Storage of Bowling Green

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bowling Green

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ROBERT D.
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Have y'all thought about adding spare tire for the trailers. Only when someone rents one that you give them one to take with them.

TWANA P.
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Make after hour drop off more easy. It was raining and cold and no key drop off could be located. Called customer service line and they didn't know of one. Online said box would be orange and the store the next morning said a big green box which was also not located

Kevin S.
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Friendly

Kevin S.
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Nothing I can think of.

ALVIN M.
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What you are doing are good. Great customer service. Keep up the great work.

Anthony T.
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Service was great. They were genuinely friendly and helpful.

ANNIE B.
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I would not rent one. They will take your money and its 76 cents per mile which is highway robbery. They also took 1100 out of my social security debit card. They are greedy people.

Merrell H.
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This time was good but in the past the customer service was very slow and didn't seem attentive.

MARTHA P.
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Everything was excellent.

Greg P.
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Customer did not leave a comment.

Richard G.
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e Z in and out

John M.
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Very helpful and attentive employees at the Bowling Green, Kentucky location. I look forward to doing business here again!

Jitendra R.
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Gear customer service!

Jennifer P.
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Customer did not leave a comment.

James B.
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Your service was unfriendly, it almost seemed like you didn't want my business. It took entirely too long for someone to check my equipment back in

april m. | Overall Experience |
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When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

DENNIS L.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Travis A.
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Customer did not leave a comment.

RHONDA B.
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Customer did not leave a comment.

JEREL B.
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Customer did not leave a comment.

Dora W.
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Customer did not leave a comment.

Donald J.
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Very well managed business, made things work during a messed up world at the present

Paula H.
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The only problem I had was the young man that hooked up the trailer and my car onto trailer didn't fasten it down tight enough so once I hit 465. Everything got bouncing. I'm not sure if that's why my engine light is on or not now. But everything else was very satisfactory. The young man that did do the Hook-Up was kind of showing off and goofing off too much I think

RICHARD G.
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Customer did not leave a comment.

GARY T.
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Old, dilapidated trailer. It served the purpose for which it was needed.

TIFFANY C.
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Customer did not leave a comment.

Brian B.
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Na

James L.
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Customer did not leave a comment.

RANDALL S.
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Two people at the counter, one lady was on the phone speaking loudly. It made it hard to hear the other person helping me.(social distancing required in location) The one helping me was not very friendly and curt, almost to the point of being rude.

Augusto G. | First Impressions |
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Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

kathleen k. | Overall Experience |
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The employees were very friendly and were able to answer all questions

Elizabeth A.
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Everything was great except that t had preordered some furniture pads and none were available when I picked up the moving van. I wish I had known they didn't have any because I really needed them!

David Z.
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Customer did not leave a comment.

Elaine Y.
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I felt that the company did not disclose the many hidden fees associated with a one day local rental. I was suppose to pay $51.85 but my bank account was debited for $119.56. I did not fill the truck up as I was running out of time. However, the gasoline for 10 miles could not be this much. This needs to be reviewed.

BERNARD C.
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Everything was great

Donna R.
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Customer did not leave a comment.

JESSY B.
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Only problem I had was the elevator of the storage place I had was not working properly and I had to move my belongings to the 6th floor other than that everything was beautiful thank you U- haul.

Derek T.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

Joseph D.
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Joshua B.
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My email I received plainly says pick up location:6501 Bellfort st Houston tx 77087 and drop off location: 1817 campbell ln bowling green ky 42104. I have been charged for $2,000 and told that i messed up my reservation when I didn't or else I wouldn't have the email saying pick and drop off location. Call me at 832-208-7080 and give me my money back please.

MICHAEL T.
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Customer did not leave a comment.

LINDA J.
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Customer did not leave a comment.

Mollie H.
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I Ehud rented a uhaul pull behind trailer and on the day of my scheduled return on my reservation I emailed asking if it would be possible to extend the rental 2 more day. I also stated that I would wait for someone to call me by 9am as my rental ended at 10:30am c.s.t. because I had made another reservation in case that was the process I needed to do in order to extend it or if the trailer I had was rented to someone else and I needed to exchange the trailers. Well no one ever called me. I happened to check my bank account before hooking the trailer up to go rent it when I noticed uhaul had charged my card without my permission. I was not aware that the extension was possible, that the extension had been applied, and I was going to charge it to another card as the card I used the first time outs an additional hold on my account besides what uhaul takes for the rental. I called and talked to the manager at the Bowling Green KY store as that is where I rented the equipment from. All she would say was sorry. Later that week I rented a uhaul appliance dolly everything was fine. When I went to return the dolly and the trailer some how (the employee I spoke with said it was his error as I had used one card to charge the trailer and another for the dolly so the trailer didn't get checked in properly) The manager calls me and leaves a voicemail that the trailer was not returned but she did see in the notes I had called and said I was running a little late which I ended up being only 5 minutes late from the scheduled drop off time. Instead of having someone look on the lot to verify the trailer was there or not she automatically charges my card for another day taking the computers word for it that I had not returned the trailer. I am currently still waiting,this is day 5 now, for my money to be returned for the trailer that was returned but I was still charged for it. I WILL NEVER EVER RENT FROM THEM AGAIN. VERY RUDE ,VERY UNPROFESSIONAL ,VERY LAZY. I am looking to find out who I need to report these matters to as the first charge was considered fraud since I never gave permission for my card to be charged nor was I aware the service was even available. No one ever called if I had not looked at my bank account I would have hooked the trailer up and went to rent it and wasted my time only to find out the had already charged me.

Kevin B.
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Customer Service from female employee during check in was poor at best.

JESSE K.
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i was very satfied

Robert B.
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Staff was very friendly and knowledgeable. Great experience.

Richard B.
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Great people to work with. Helpful, understanding, worked to fulfill customer needs.

JOHN M.
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For a late Saturday summer morning, this place was busy with activity, however I was attended to in a very quick and efficient manner. My return, later that afternoon was even quicker and seamless. Over the past year I have used U-Haul many times and this location was a very positive experience. I know I will be using them again and look forward to doing business with U-Haul of Bowling Green, Kentucky.

Eric K.
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Customer did not leave a comment.

ROBERT J.
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Customer did not leave a comment.

RYAN P.
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Customer did not leave a comment.

MICHAEL D.
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Customer did not leave a comment.

Kenneth M.
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Customer did not leave a comment.

John R.
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George S.
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Customer did not leave a comment.

Cody E.
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I ordered and PAID for an appliance dolly and only received the smaller regular dolly.

TONI B.
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I walked into the U-Haul building with my husband and was immediately greeted by a lady saying “one of y'all's gunna have to leave NOW”. Wow nothing says thank you for your business like that greeting. By the way we both had our mask on. We rented a truck and drove it a total of 23 miles. We had it back in less than 2 hours. When we pulled back into U-Haul and no one greeted us or inspected the truck. You guys then proceeded to place 3 separate charges on on my credit card for different amounts. I only authorized one charge to my credit card. I'm not sure why 2 more showed up without my knowledge or consent. (For almost $300) This business has much room for improvement.

LARRY M.
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Customer did not leave a comment.

brooks c. | First Impressions |
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Customer did not leave a comment.

jay W.
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William B.
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Customer did not leave a comment.

Katherine P.
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Great customer service, very friendly

shannon f. | Overall Experience |
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Customer did not leave a comment.

THOMAS G.
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Very friendly staff, very helpful.

Amanda M.
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Called me asking when I would be dropping off the equipment, then when I pulled into the location I was hanging out in the road because one of the employees was chatting with someone and had a different truck holding traffic from coming in. Then when I asked if he could pull up he got smart with me yelling in front of my kids! I use uhaul often and will never come to this location again!

RICHARD M.
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I got my bill via email and it had error showing additional charges of over $300. I called and the customer service rep couldn't figure it out and put me on hold for over a half hour instead of calling me back. I called back a half hour later and it was fixed but still no explanation of why it happened.

CODY M.
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Customer did not leave a comment.

Tory F.
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Customer did not leave a comment.

David G.
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The truck had over 117,000 miles. Rough condition.

MICHEAL M.
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Customer did not leave a comment.

ERIC W.
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At entry, the girl very rudely told my son not to enter without a mask. 60 feet away she was so rude. Then had the nerve to hand me my card and license without sanitizing them. Double standard!

Benjamin G.
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While the manager did an excellent job coordinating my trailer rental and hitch installation, even when things went wrong as I was supposed to depart, the hitch installation (not the manager's fault) was disastrous. When I was supposed to depart for my road trip, I discovered the turn signals and brake lights on my trailer weren't working, so I took it into this U-Haul location to have it fixed. A wire had come loose from the battery, so they reinstalled the wiring for me. Several hours later into my road trip, my battery totally died while I was trying to leave.a gas station. AAA arrived and found that the battery wasn't dead - rather, a vital wire had come loose. The AAA technician who fixed my battery told me it was probably from whoever had installed the hitch wiring doing a sloppy job. However, my trailer lights were once again out, so I took it to a different U-Haul location the next morning to have it fixed... again. The technicians at the Illinois Ave. U-Haul in Memphis were wonderfully helpful, and they found out that the hitch installer at the Bowling Green location had used electrical tape to connect two wires, not a proper wire connector. The heat from my car and bumps in the road caused the two wires to slip apart, leading to my turn signals and brake lights going out while on my road trip. The poor installation job at the BG location cost me a lot of time and safety on this road trip.

TONYA F.
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Customer did not leave a comment.

ROBERT C.
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Customer did not leave a comment.

Dakota S.
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Ingrid L.
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Joseph D.
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NA

lakn E.
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I paid $45 at the site for my truck. I get my receipt to discover you charged me $59. I did not authorize an extra $14 fee. Uhaul is trash for charging people behind their backs!!!!

Robin R.
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I have rented more U-Hauls than I would have liked. This location, and its owners, are, hands-down, the best I've ever dealt with. If you want other owners to do a better job (and those in the Florida pan-handle certainly fit into that category) need to spend time with this Bowling Green, KY crew. They could certainly train others.

April C.
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How to pay 140 something dollars for one day of course, We put more gas in it than what we had when we got it, and when we took it back they charged our card 16 extra dollars for apparently extra miles even though we towed the person that we rented it from that we lived this far we did not authorize this extra transaction on the card and I'll be honest I'm pretty ticked off about it! Wrongful done!!

Agee G.
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Customer did not leave a comment.

ROBERT L.
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Customer did not leave a comment.

Mitchell S.
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Came in before reservation time. Dylan was extremely accommodating and friendly. He got me in and out in less than 10 min. Thank you!

Melinda L.
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Customer did not leave a comment.

OCTAVIO H.
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Excellent customer service. Couldn't ask for anything more

Chris L.
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Customer did not leave a comment.

Miranda P.
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I was vastly overcharged for mileage. I don't kniw if the odometer was messed up or not but I am disputing it.

CANDICE H.
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Better customer service would be nice and having a dolly available would have been nice did not get one with truck could not rent one they would not pull from other trucks told me to buy one. We did but not from you

ANDREA M.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

BOBBY B.
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WESLEY A.
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The people at the front desk was very disrespect. If my wife and I didn't need that trailer we would had walked out. plus when we put in for the trailer we wanted one without a gate. Then they called that morning and said this location didn't have the one that we wanted so they was upgrading us free of charge it was going to be the same price. Then when we got there they made us pay the new price. they were very rude. My wife and her family always uses this location but after what we went threw we will be changing locations.

RICKY S.
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Customer did not leave a comment.

Amanda R.
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I dropped off my truck and trailer a day early and was told we went over on miles so I was charged $100 extra. Didn't matter that I dropped off a whole day early and explained that there was a huge accident on Interstate 40 that caused a 2 hour detour. We also pointed out a part of the trailer that caused damage to our car and the associate blew it off. Not happy at all. Will rent from Penske next time.

Trishcia H.
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Have the equipment there when is reserved and not be shitty because u don't carry it, and reading the customer like it's their own fault!! Totally unprofessional!

Haley C.
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Customer did not leave a comment.

David V.
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Christopher H.
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JIMMY M.
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Charge less per mile Price per mile has stopped me from renting for jobs with more travel

ROBIN N.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

JAMES C.
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Staff were not friendly.

Sharon B. | Overall Experience |
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Customer did not leave a comment.

Nikita S. | Overall Experience |
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Customer did not leave a comment.

SCOTT M. | Overall Experience |
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Customer did not leave a comment.

Matthew N. | Overall Experience |
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My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

SCOTT M. | First Impressions |
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Very helpful and friendly staff. Wonderful experience.

Greg H. | Overall Experience |
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Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Jessica h. | Overall Experience |
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Customer did not leave a comment.

Allen H. | Overall Experience |
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Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

brandy m. | First Impressions |
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The Customer Service at this location is what makes Uhaul awesome! The staff’s attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

jomar t. | First Impressions |
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Cassie and Darone are Excellent

timothy g. | Overall Experience |
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Great service and friendly and helpfull staff

Terrill M. | Overall Experience |
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None.

Veronica O. | First Impressions |
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The employees were very helpful and friendly

Deirdre V. | Overall Experience |
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Staff extremely nice and professional. I will be using them again.

Melinda R. | First Impressions |
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They were very friendly and helpful

Kenneth R. | Overall Experience |
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Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Brian M. | Overall Experience |
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Not a pleasant place to store.

keith b. | Overall Experience |
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No additional comments

austin b. | First Impressions |
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The staff was very good

WILLIAM H. | Overall Experience |
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I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Stephen B. | Overall Experience |
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I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

douglas t a. | Overall Experience |
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I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Perry D. | Overall Experience |
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This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

CASSANDRA A. | Overall Experience |
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It was very good

MINDY S. | Overall Experience |
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The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

calvin h. | Overall Experience |
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The staff were all very nice and helpful. Justin is the best!!!!

gillian s. | Overall Experience |
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The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.

PJ G. | Overall Experience |
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The owners were very nice and helpful.

No reviews have been submitted for this location.

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