Russell B. on 9/23/2016
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This location is extremely unprofessional. Too many people standing around doing nothing instead of checking customers in or out. I also had a dispute over a fuel charge. I drove the truck 13 miles, put in 2 gallons of fuel and was still charged an $11.25 fuel charge. The manager basically didn't care and talked her way into losing a customer for Uhaul. I intend to do my best to never use Uhaul again. I've used Budget truck rental for cross country moves and had less issues than this little 13 mile adventure. It is amazing that you would lose customers over $11.25. A pure money grab and I felt taken advantage of.
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ELISABETH H. on 9/22/2016
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We always love the service we receive at this Uhaul location. Thank you, again, for another excellent experience.
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DONNIE B. on 9/21/2016
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The team working was very personable and efficient.
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Sherry T. on 9/17/2016
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The lady who took my phone call and set up the rental was nice, friendly and helpful. The store location itself was too crowded with boxes and other supplies. The staff on site was OK and helpful but not very friendly and the truck was in poor condition. The exhaust was very loud such that we could barely talk in the cab and the steering had a lot of play in it. It made for a stressful drive.
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SHANTE C. on 9/12/2016
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everything was grate, thanks so much to the whole team for making sure I was good and that I was going to get home.
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Christopher S. on 9/11/2016
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Very friendly staff! Appreciated the help hooking up the trailer.
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John C. on 9/9/2016
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The woman and man I dealt with were about the best customer-service folks I have ever met!
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William M. on 9/9/2016
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Great service as always!
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Efrain R. on 9/8/2016
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Took forever to get my equipment under staff in the owner seemed very put out and rude
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Virginia B. on 9/6/2016
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the help was rude and not very helpful or polite,
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Kimberly B. on 9/5/2016
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Easy in and out process
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Joan A. on 9/5/2016
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A man and woman that worked there blocked us in and cleaned the complete front and back of uhaul before pulling it aside to let us out. We sit 30 minutes and they purposely moved so slow it was obviously on purpose to aggravate us. He stood around and then picked up a rag then stood around then got the mop and was very slow. Very bad for the business. I ask them twice when they were going to let us through. They just nodded. I will report further up.
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ryan M. on 9/4/2016
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Very friendly and helpful staff. Thank you
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jerry k. on 9/4/2016
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Gentleman was very helpful & friendly.
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Karen D. on 9/4/2016
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The drop off was excellent - it was an outside drive up inspection station. We only waited a minute for Daniel to arrive and quickly check out the van. He was polite and professional and we were finished in a few minutes. I would definitely use this Uhaul location in the future.
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William M. on 8/30/2016
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Jana went out of her way to accommodate my needs! Exceptional employee!!
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Antonia S. on 8/29/2016
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I was billed $28 higher than the estimated charges and it was not credited back to my account.
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Bethany W. on 8/29/2016
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The lady who assisted me was very nice and helpful. I was very satisfied with my experience.
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VICKIE D. on 8/27/2016
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We were well pleased with the Customer Service and attitude of all Employees.THANKS SO MUCH FOR YOUR SERVICE.
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RAYAN A. on 8/25/2016
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Shows price 20
But they took 40
I don't know why?
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Jim A. on 8/25/2016
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I would teach the younger female working there some much, much better customer service skills and better communication. I had to ask her how much as she was just typing away and not saying anything at all. The owner who took care of us on 8/22/16 couldn't have been any nicer. He was a pleasure to work with but the young female who I reserved the trailer with was not very pleasant at all.
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CHUNLING N. on 8/24/2016
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It would be great if equipment picking-up can be made faster. We spent about half an hour beyond our arranged pick-up time to actually get our equipment.
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Ashley S. on 8/24/2016
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Excellent, friendly and knowledgeable service.
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MICHAEL N. on 8/23/2016
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Very personable
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Teresa W. on 8/23/2016
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I would like a direct phone number for the Bowling Green office on the website. Right now the number goes into the general customer service pool, but I'd rather speak with the folks at that store. They always know what's up.
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