Customer Reviews for U-Haul Moving & Storage of Brainerd

Rating:

5.0

Checkout was terrible on the phone...spent a half hour or longer and still didn't work..

Rating:

5.0

Dale was great.. UHaul 26ft truck was flawless in hauling out stuff to Florida. Truck performance was outstanding. Thanks.

Rating:

5.0

Nothing, everything went perfect.

Rating:

1.0

Every step of the way, my experience - from a customer service experience - has been one disaster after another. Just when I thought that it couldn’t get worse, it did. Two words: NEVER AGAIN. I sincerely demand a personal phone call from a U-Haul executive so I can provide specific examples of how bad my experience was. Honestly, I’m expecting this message to be ignored - if even read in the first place. Prove me wrong! (Note : after trying to submit this review, I was notified that I had to remove my phone number. Shocking.). NEVER AGAIN!!!!!!!

Rating:

5.0

First time renter. The personnel were helpful. Exceeded my expectations.

Rating:

3.0

Customers stood in the shop for about 10 min before a staff came to assist.

Rating:

5.0

Staff was friendly and helpful. Brainerd site had plenty of room to maneuver a 26' truck. Online reservation and rental process were very easy to follow.

Rating:

5.0

The staff was friendly and informative. They followed all of the U-Haul rules and were very quick to process my order and hook up my equipment. The return process was very easy as well.

Rating:

5.0

Don’t know

Rating:

5.0

This location has vastly improved its look and service since the last time I was there! The remodel is so much brighter and cleaner, and I think it’s reflected in the employee’s demeanor. The young man with reddish hair and glasses who was there when we came in for boxes and again to return the trailer was so nice and helpful. A+

Rating:

3.0

The assigned front desk person was not available at the 7AM opening time for my scheduled pickup (late). However, a service technician was on site to open up, apologized for the inconvenience, and then called a person from another store to walk me through the checkout process over the phone…thank you to both of them! (I was under a time constraint to get started first thing in the morning). Incidentally, a previous visit to inquire about equipment rates (a POD) was also disappointing. The 2 gentleman seemed uninterested in helping me, and just “ball parked” a cross country rate at $4k+ (not feasible). This is a new and developing store in a great location with lots of potential, in my view. I would recommend some serious assessment of leadership practices….my 2 cents anyway.

Rating:

3.0

I was charged $12 for gas even though I had gone above the mileage left from when it was driven off the u-haul lot.

Rating:

3.0

While the rental itself was ok, we were turned off by the manager's behavior. He very loudly berated staff for no reason other than to show he was the boss. An example; employee was trying to help a customer on the phone at the same time as he was trying to help us. The phone customer wanted to speak to the manager who loudly complained that he had meetings to go to and didn't have time to do 'what the employee's are trained to do' and saying this while on the phone with the customer. A similar experience when we stopped in to reserve the trailer. I think the manager needs some training....

Rating:

1.0

Got a quote then went to pick up 15 minutes later price doubled for same item quoted no explanation. Joseph was unable to print receipt. Joseph seemed confused on how to do his job. Would not recommend this location

Rating:

2.0

Actually have people there to check in units. I shouldn’t have to download and App to return a unit. I also shouldn’t have to pay to have someone check on YOUR equipment. I returned it 24hrs sooner and with more fuel and I didn’t even get a price break.

Rating:

5.0

Haven't had to rent a moving truck in 10 years. Night and day difference!! Super easy to pick up and drop off.

Rating:

1.0

Workers are lazy

Rating:

5.0

Employee was welcoming and helpful! Easy drop off process.

Rating:

5.0

Smooth rental process, clean and well maintained rental van, and friendly staff. Thanks for the easy rental process.

Rating:

4.0

We got charged for an extra day when we were promised that we were given an extra day because they were hiccups in the pick up, but we did not receive it and we’re charged for an extra day

Rating:

5.0

Brainerd has great staff. Easy to work with.

Rating:

5.0

The guys in the morning was amazing. They joked around with us and was every helpful. But the guy in the evening was very rude. Was on his phone. Had an attitude when I was trying to back up the trailer, which I'm not good at.

Rating:

3.0

I saw the fuel consumption was not calibrated correctly. It said 3/4 full while it wasn't and when I tried to change it to 11/16, it wouldn't allow- (while I took the picture at a right angle). Law of averages until it isn't, right? That's understandable for the average cheater and is fine but if possible make easier for consumers to make fuel consumption equitable.

Rating:

5.0

The entire experience was flawless. Thank you so much!

Rating:

5.0

When I called the local number 3 times because I had questions, I was rolled over to U-haul Central. Why they helped with changing my reservation, they did not know as much about available supplies and services, such as a converter for my wiring harness or how much of a drop zip needed for my vehicle, a Toyota 4Runnner. The on-site person knew off the top of his head, which I would expect. My question is are there enough service people on hand so my calls do not roll over to central U-haul? And nothing is wrong with Central U-haul except they don't have the knowledge or experience that I needed for my area of the country, which I expected.

Rating:

5.0

The drop off went smoothly as staff quickly inspected the truck and our contract.

Rating:

3.0

The truck was dirty and had not been cleaned on the outside in some time. Invest in power windows and locks. A full tank of fuel should be a requirement before turn in I had to go put fuel in after I drove it off the lot.

Rating:

2.0

The engine light was on the whole time and I was charged an extra $40 that has not been explained yet. Amount was not on my final receipt but taken out of my bank account.

Rating:

1.0

rep screwed us over by suggesting a one way , we ended up stranded and had to rent a car to get back to retrieve my car,

Rating:

5.0

The location was new and the staff was great. Unfortunately, they did not have the trailer I had reserved and it ended costing more than I anticipated. The next time I use uhaul, I will deal directly with the location to avoid this kind of situation. I was not happy about spending an additional $20 for a 6 hour rental

Rating:

5.0

Creo que la atención estuvo excelente, y buscaron una solución a lo que yo necesitaba en ese momento.

Rating:

5.0

All was as good as can be expected!

Rating:

4.0

Team was courteous and professional! THANKS for making the move so easy!

Rating:

5.0

Pleasant and helpful. Good hardworking young man.

Rating:

3.0

Very business like but sufficient.

Rating:

5.0

Always a great place to make life a little easier when necessary.

Rating:

4.0

Pretty quick in and out.

Rating:

1.0

Advertising for the actual amount of rental. Quit hiding the additional charges. $29 is not $135. The separate per mile and gas is not upfront. This is called “Bait and Switch” it is illegal, so in order to do this legally you have a customer sign the “fine print”.Sad way to do business.

Rating:

5.0

Great service

Rating:

4.0

Not this sites fault but there was supposed to be an allowance of 30 miles more because the reservation was changed by Uhaul due to lack of equipment at location I made reservation .

Rating:

3.0

Improve your system, so it is not so slow

Rating:

5.0

Very nice U-Haul location. Very prompt service. Will definitely use this location again. Staff very helpful. ***** Great selection of supplies for packing and reasonable pricing.

Rating:

5.0

There was a safety pin missing for the hitch. The online return was rather complicated. I had to talk to 2 people on the phone to confirm my one way return. The online did not confirm my right drop location.

Rating:

1.0

I was charged a double rate for the truck and the dolly. The fee was $19.95 for the day and $10 for the dolly. I was charged $39.90 and $20. It says on the receipt I was charged twice but I only had the truck from 11:44am to 4:14pm. I need to be refunded for these extra charges immediately

Rating:

3.0

The trailer door was out of alignment, and I had to lift it to get the latches to attach to the lock. The trailer hitch latch also didn't secure the hitch to the ball, so it bounced throughout the trip from Minnesota to Texas.

Rating:

3.0

Can’t rate personnel as I returned the truck using the app.

Rating:

3.0

Worker was very helpful and thorough.

Rating:

5.0

You are improving the building as you go. It was a great experience.

Rating:

2.0

The person at the location was not very helpful at all. Didn’t even check the lights.