Customer Reviews for U-Haul Moving & Storage of Bramalea

Rating:

5.0

staff is very helpfull

Rating:

3.0

The worst experience ever. Someone left a partial joint in the cup holder. The windshield wiper fell off before we got on the highway in the pouring rain. The alightment was way off causing the truck to shake. On top of all that,the truck leaked and half of our boxes got wet

Rating:

1.0

The washroom was very stink. The customer service attendant was on her phone, speaking a different language and smelling dirty. I will never come back here again.

Rating:

4.0

the pricing scheme was high because of the km rate

Rating:

5.0

Maybe give me a storage locker on the first floor closer to the entrance. But other than that it was a good experience.

Rating:

3.0

I get it, Friday plus rainy day. But that’s no excuses for staff to act like they on holiday. Went to pick up a trailer. At the register it took almost 40 mins. 30 mins waiting in line, only one register was open. Afterwards I was told to go outside and that someone will come help with the connection of the trailer, 20 mins of waiting and I got fed up of waiting. Had to connect the trailer myself! Only 35 mins after a uhaul employee happened to pass by to check the connection. SO MUCH TIME WASTE?????? Returning it was no fun either. Waited 25 mins before someone came to verify the trailer was ok … guy come on you can do better then that

Rating:

5.0

Pretty smooth transaction both on pick up and drop off . Can’t really think of any improvement needed.

Rating:

4.0

It took longer than I thought to pick up the truck, even though I checked in online. But other than that, it was great.

Rating:

3.0

Couldn’t get key number after doing reservations online and uploading all required documents needed. Still had to wait in queue for an hour.

Rating:

5.0

Prize is too high. Otherwise I like the service. Should have a fix rate for 4 hours job than calculating km. I had to pay 90$ for a deliver a queen size bed.

Rating:

5.0

Will rent again no worries at this location. Very user friendly app where you can take photo of vehicle to make sure it’s safe and no damages. All good.

Rating:

1.0

Terrible service, slow , employees don’t care that there’s a huge line and people are waiting. Reservations not held. Employee wears constantly checking social media while serving me and other customers

Rating:

4.0

The truck was not clean and smoking smell in whole trurck

Rating:

3.0

My reservation was for 7:30 on March 31/24. Upon arrival, location was closed. Tried using the app but found the app absolutely unfriendly. Called your toll free number and spoke to a representative, who had to talk me through the entire app and finally direct us to the truck, which held the key in the back of it. Upon opening the truck, no trollies were found, I had ordered 2. By the time we got the truck, it was 8:30. I was already half an hour late for my move, as I had the elevator booked from 8 - 10 am. Move was done with no trollies, and once finished, we went back to Uhaul, as instructed by the representative, to find line ups out the door. In my frustration, I began to cry, as everything was going so wrong. I managed to flag down one of the employees, and when he saw that I was crying, automatically, raced around and found me the trollies I needed. I am so not please with the fact that the planet has to use apps now for every little thing. I am not techy that way. I am old school, I want to physically speak with people, book the reservation with people and not have to worry that an app is determining the fate of my reservation. Apart from the staff, who were great that day, I am not please whatsoever with the overall experience but in the end, still had to pay a whopping $144.00 for this terrible experience.

Rating:

1.0

They billed my visa for no reason 95 $ when i called they said oh we had a new hire and he “thought i didnt fill gas “ its either i did or didnt i cant see how he thought

Rating:

2.0

Per KM rate is way too expensive.

Rating:

1.0

Put up proper signs for where to return trucks. Only signs pointed to customer service so I got my truck and trailer stuck in a parking lot. Had to back out. Needed to catch flight. No help from employees besides telling me “we told you at pickup that trailers have to go to the same spot you got them” clearly I didn’t get my truck from this location. Was given incorrect instructions. Overall ruined my U-Haul experience. Everything was great (pickup, driving, moving) until I dropped off the truck. Ruined U-Haul for me.

Rating:

4.0

When I picked up The trailer it needs to be cleaned but done immediately

Rating:

3.0

The staff never answer anything correctly. My husband told them that we no longer needed the storage unit so they told him to take the lock off an leave, that’s it. They didn’t tell him he had to do the online move out process. We were scheduled for auto pay the next day and if we did what they said the payment would have been taken from my credit card. It didn’t make sense so I went online and looked until I found out what I had to do.

Rating:

1.0

I booked a 15 foot u haul truck. We got the truck with almost an empty tank . I personally filled $25 of gas in the vehicle and it was almost at a quarter . The staff was incredibly rude . Her name was Hannah S . The location is 152 east drive brampton . She said that we will not provide the $22 refund as your tank level is below 1/4. Now this just doesnt make any sense I got the truck at almost an empty tank I invested $25 to fill gas and I would have spent 30 to get a $22 refund this just doesn't make any sense . The employee’s name is Hannah S and she was extremely rude . She was using her phone while providing inaccurate information. I drove maximum 16 miles and then why should I spend 30 dollars to get a $22 refund which I was not provided and humiliated by Hannah S. Sounds like Uhaul is a scam and I am going to put a google review as well. I am not interested in using U haul ever again in my life.

Rating:

1.0

I’ve booked a 10’ truck 2 weeks before my moving, got confirmation about the truck as well. But on the day of moving uhaul called and cancelled my truck saying it went for repairs. How can a professional company say this to a customer just a hour before moving. This is soo unpleasant and poor management for a company. I had to pay 100+ for my moving. Where as uhaul promotes moving only by 19.99 for 10’ truck! Ridiculous! Never using uhaul again. Thanks!

Rating:

1.0

Stopy lying on rates and stop charging extras i would never book u haul ever again.

Rating:

5.0

Uhaul moving help "Swift movers" was great! Very considerate, on time and patient. They know what they are doing and were very Understanding. I unofrtunately got a uhaul that was too small, but they were very understanding and professional about. Would reccomend to anyone

Rating:

1.0

Please contact me. I was lied to about the rate and I would like a credit applied to this rental. This rental was extremely misleading. You may reach me at (416) 996-5772

Rating:

4.0

The truck was dirty with wood shavings in the cab. The truck was very loud from the inside. The first truck was given had a cracked side mirror, and the back of the truck the sliding door was stuck couldn't close it. We wasted extra time. In the end, we were swapped with another truck. The ride from Brampton to Woodstock was very pleasant. The truck was very loud. The maintenance staff were very helpful. The front desk customer service representatives were friendly and very polite.

Rating:

1.0

The site manager cancelled the reservation with acknowledging us. The location is short staffed for the size of the location. The staff need more training to handle the issue caused by the other staff members.

Rating:

2.0

Website was down and we waited 2 hours for keys. We understand the situation but there should be a back up if the website/apps aren't working.

Rating:

5.0

Helpful, supportive and friendly person at the front desk counter

Rating:

2.0

On returning the Uhaul truck I stood outside in the cold for so long. But no one came up, as per the receptionist instructions. Atlast I went inside to the receptionist again and returned the Uhaul keys.

Rating:

4.0

No long comments here as I dropped the truck off after hours. The drop off instructions were nice and clear and the drop off process was simple.

Rating:

2.0

They didn’t provide any proper tools to clean the snow from the windshield. Unprofessional

Rating:

5.0

Treat you the way you want to be treated

Rating:

3.0

Girls on there phones. Customers being ignored. Employees talking in another language to each other that wasn't English or French. Nobody to help in the yard.

Rating:

5.0

Nice customer service

Rating:

1.0

It was shit! Booked a reservation still had to wait 45 mins, first van had a check engine light, was told to just take it I asked for written confirmation U haul was aware they refused so not to get charged when returning. I was issued a different van. It was one of the most frustrating experiences ever...what is the point of having booked an reservation loading all the info before arriving then having to do it all again when at the counter? Please learn to respect people's time, if a van is booked have it ready. Really poor....never going to that location again and will tell everyone I know to never go there..totally shi!

Rating:

1.0

Get staff with better attitude

Rating:

1.0

When they gave me the truck they state the wrong indication of the fuel in the truck. later they charged me extra charges which was $43. And i show them that i fill up fuel and the distance which was understandable. but they still charged me anyway and hand me a bill without checking it again. luckily I had fuel indicator photo which after justify and they gave my money back. i had to wait and prove them wrong which is waste of energy and time.

Rating:

5.0

We use metric system in Canada,but I was told they count the distance in miles.The gas consumption also looks like more than the other regular trucks of same size.The clock time was also set permanent. Radio AM frequency was not set.Suspention system hard.Overall not a bad service.

Rating:

4.0

I made 12 or 13 miles and I put 5.8 l of gas This volume covered easily the milage I made Although the fellow who was checking the vehicle told me that I would be paid $14 because that what the gage is telling him Even though I showed him a receipt from the gas station I think you should have a better system for a low milage renters frankly because the gauge can’t accurately show the gas usage Fortunately the manager overrided his and everything ended with happy end Thank you

Rating:

1.0

The representatives were busy making videos. They said the system was not workinng. Didnt help Me at all. I had to spend 45 minutes to get the truvk online. Poor location

Rating:

4.0

A seating area would be good while waiting for hitch install

Rating:

1.0

Hard to rate drop off location when I wasn’t there, the TOW TRUCK took it there

Rating:

5.0

Good service

Rating:

1.0

Waited in line for 35 minutes to get a trailer. Not acceptable.

Rating:

3.0

The fuel was well below what was stated on the form . I was charged an extra $30

Rating:

4.0

I checked in with the app and it’s still taking way too much time to check in and get on my way.

Rating:

5.0

The service was fantastic. Very easy and communication was key. Preet from U-Haul store by Dixie and Derry rd. location is so knowledgeable and easy to communicate with. we need more people like Preet. I recommend 100% through Preet.

Rating:

1.0

Took just under 2 hours to checkout. Requested that I check in online day prior which I did. But made no difference once I got to the checkout counter. 20 min average processing time per customer. Horrible experience.

Rating:

2.0

Improve check in times. Waited nearly an hour to check in.

Rating:

5.0

i was impressed with the whole experience with uhaul, the faucilty was clean and well maintained. the loading dock and trolleys on site made moving in my furniture especially the big piece more bearable always will store with uhaul if one month rent is free more affordable for people who are less fortunate.

Rating:

1.0

Very poor customer service . I took a trailer today and i went there to return it around 7.45 and the lady who sitted at front told wait at back one guy is coming and i waited until 8.15 and went and ask at front and then they said its closed and they cant do anything you can untie it there ourown but there is no guarantee that trailer will be there i dont have the parking space for this shit and im staying awake now and parkwd in a parking lot. Try to hire some staff that has minimum commen sense

Rating:

5.0

Good and commendable customer service

Rating:

5.0

Thanks

Rating:

3.0

E alert customers care do wait too much time

Rating:

2.0

not enough people working . the truck was basically on Empty when we picked it up. the in person sales people can't answer any questions. thank goodness the on the phone customer was straight forward and easy !

Rating:

1.0

Crazy extra charges, be careful as they are capable of charging your debit card without you being there, they will apply any stupid fee they can and charge it without your consent, very sneaky

Rating:

4.0

There were times I felt the hours were conflicting with my work schedule and I didn't like the fact that you had to pay for after hours to access the facility.

Rating:

3.0

Customers service in front desk taken long , waited for one hr to see them especially end of the month!!! Not pleasant!

Rating:

5.0

The staff was excellent I would give them a ten plus

Rating:

1.0

Worst experience I’ve ever had with a service provider. Had most of my storage items ruined by a cooking oil leak from a unit above mine. I spent a day throwing out half the things that were ruined including items of sentimental value that were ruined. I had to move my belongings and sort everything myself and then was offered one month free in my new unit as compensation. Finally I was recently told my unit was leaking into oil into a neighbouring unit I was asked to come in on Sunday, but as i live over an hour away I told them I’d come in Monday. I showed up Monday morning to find out my lock had already been cut without my permission or notification and that there was no leaks from my unit so it must’ve been a misunderstanding. The front of house staff are abysmal and the management is even worse. Under no circumstances ever take a unit at this location.

Rating:

1.0

Found out that there are a lot of mice in the facility after moving out. Mice droppings in the entire units and everything had to be washed down from the unit and stored elsewhere. Also you people don't give back money if you move out of your units early. In this day and age money isn't easy to come by and big corporations are always taking from the poor.I had to go where my money can stretch and friendly staff who really care about the customer.

Rating:

5.0

Thank you and your whole staff for the wonderful services, I am very much impressed with your facilities and the great services offered by your team. Once again, thank you team.

Rating:

3.0

Not friendly receptionist 😞

Rating:

5.0

Sukhpreet was very helpful and very sweet. She made rental process was very easy and fast. Taranjeet made sure our truck was in clean condition and was ok to drive. Jaideep was very helpful as well as helped us returning the truck.

Rating:

4.0

Good facility location at affordable rates. Staff are friendly and professional.

Rating:

4.0

I could have given excellent but there was a slight miscommunication with regards to returning of truck but apart from it, overall experience (1st time uhaul customer) is great - still highly recommended

Rating:

5.0

Horrible and unpractical: I am moving from one U-Haul location in Brampton to another U-Haul location in Hamilton. There's no way to just transfer the contract so I don't get reimbursed for the remaining days and have to create another contract paying for the same days

Rating:

1.0

Staff, including the manager, are rude, condescending, and unprofessional.

Rating:

3.0

Maintenance work was performed above the unit on the roof. Debris and dust fell down on to my belongings and in to the two wardrobe boxes in the unit, unfortunately I had not taped the top of the boxes. Overall, I still recommend the facility to my family for storage.

Rating:

4.0

Even though they appeared very, very busy Saturday, September 30 at 10:00 am. They still tried their best to be polite and friendly. Although a few people somehow managed to cut in front of about 30 of us and force the girls to look after their needs.

Rating:

2.0

This location use be to be good, then a steady decline over the last few years!

Rating:

4.0

A Very accommodating storage company. I am satisfied.

Rating:

5.0

Staff were very helpful, friendly and polite

Rating:

5.0

Accessibility is an issue. Consider getting electric golf cart/trucks to transfer items from docking bays to units. I would have paid extra for this, and ramps up to the second level, at least to the one end of each of the upper unit hallways.

Rating:

2.0

Storage unit had a support beam running right through it from below the floor to above. It was not suitable as it took up a lot of space and made half of it difficult to access. This location has very few staff available and long wait times for any assistance. They don't have a lot of knowledge/job training, although they try to be helpful. What shows available online is not necessarily accurate. There is also construction going on and we got blocked in the loading bay for quite a while by dump trucks.

Rating:

4.0

Some staff response was measured.

Rating:

5.0

Great service

Rating:

5.0

Rajnit Kaur was extremely helpful sorting out my storage needs. I appreciated his kindness and professionalism. Great customer service all around. Thank you!

Rating:

5.0

very good customer service

Rating:

3.0

We asked if there is a partial refund because we used storage only for a week. Instead of taking the time and answering our question, customer service girl just shook her head. No explanation or anything. It was as if we asked something that is prohibited. It's ok you don't do partial refunds but you should atleast be polite with customers.

Rating:

5.0

The representative was kind and helpful, she was easy to communicate with.

Rating:

5.0

This Uhaul facility is very clean, secure properly maintained. I will highly recommend this location to anyone requiring these services.

Rating:

5.0

Very happy with my rental staff are very dedicated

Rating:

4.0

Registering and reserving the storage unit was easy. Staff were very easy and kind to work with. They helped me with no hesitation to address my issue with switching units for my needs. Switched from a slip level to swing door. I would suggest reducing the emails and make the on-boarding email more clear.

Rating:

3.0

I did not have any issues with the office staff. I think you don''t have space for customers parking and the grounds person or the people in charge of the trucks could be more cooperative when we can't find parking to get things out of our units. On the last when I removed my tires from the unit, the person was not very nice.

Rating:

5.0

I would recommend this location for anyone looking for local storage.

Rating:

5.0

I liked it

Rating:

5.0

The representative that booked my storage unit was very helpful, and explained all the details.

Rating:

1.0

I will NOT recommend this service to anyone. I rented this unit at $55.00/month and every 3 months their manager would send an email advising of a nominal charge and justified this increase due to upgrades to the facility, meanwhile there's been no changes whatsoever to the unit. As of APR-23, I am now being charged $250.00/month (which is pathetic) for a 5x5x8 unit. The staff is extremely rude, understanding and/or speaking English is laughable. The manager is extremely rude himself and is rarely available. I took my business elsewhere and recommend that you do as well - you've been forewarned. I am paying $125.00/month at my new location for a 10x15x10. #pathetic #rude #scammers #thieves

Rating:

5.0

Very helpful and accommodating and an excellent experience

Rating:

1.0

It was the worst storage. My all stuff got ruined because of rainwater and melted snow water game inside my story, ruined my clothing and other electronics equipments. What staff member and manager’s gave me $153 that’s all. Not even anyone said sorry for it but start blaming me to choose uhaul. And know sorry for choosing uHaul for storage even though I can go with other cheap, new and high end storages.

Rating:

1.0

Staff at this location is extremely rude and unprofessional. I would not recommend that anyone have to deal with level of rudeness and incompetence.

Rating:

1.0

Csr are not very helpful she giving us wrong information then itslong line up and soslow and when the time to serve us she said they are closed i was so mad and angry. NEVER COMING BACK THERE ALL THE PEOPLE NOT HELPFUL AT ALL !!!!!!!!

Rating:

5.0

very friendly service. extremely clean facility would recommend this storage to everyone that needs storage.

Rating:

1.0

I have received 1 e-mail an hour since 3am today to review you. So you're getting a 1 star review for that.

Rating:

5.0

Extend hours for storage access if possible

Rating:

5.0

Excellent service provided by staff especially sargam. Well organized system for storage and vans for moving stuff. Staff helped me in finding proper storage acc. To my stuff. For proper assistance contact sargam and shamsher. Thanks

Rating:

5.0

Employees were great they were very cooperative and helpful

Rating:

3.0

I was told the unit would be ready for me to move in at any time and that the lock I purchased would be inside the unit. There was a lock on the unit when I arrived, when I got help to access the unit there was no lock inside. The worker told me she would maybe grab the lock for me and after getting everything moved in and still she hadn't returned so I had to go all the way back to the office to get the lock from her. It would have been nice to have had a friendlier and more helpful encounter.

Rating:

4.0

I was not able to use the online process and had to stand in a long line before seeing staff for assistance. On-site staff were very friendly and helpful with establishing the initial account and unit. Directions for access were clear, the facility was extremely clean, well lit and secure. There were also Dollie’s available at the entrance for use if needed. However I was told (& it was posted online) that the lock would be provided free of charge, it wasn’t. I had to purchase it. I was also told that the lock would be inside the unit. Upon arrival at the unit, there was no lock. As there were no customer service phones in the facility I had to flag down staff that were working outside for assistance. I would strongly recommend service phones that connect to the front desk for customer service as there is no staff in the storage area. Otherwise moving in was pleasant

Rating:

4.0

The lack of elevator made my move harder .

Rating:

1.0

One of the worst storage rental experiences I've ever had, especially with the incompetence of the staff & manager and lack of communication among staff at the East drive location. I will definitely be taking any future rentals to other companies.

Rating:

4.0

After asking for a discount i was hoping it will be honored after renting 7 units plus trucks a couple of times but no luck 😔

Rating:

1.0

Any customer experience is mostly about the staff, and the staff at Brampton Uhaul at Street and Torbram is rude, abrupt and simply awful.

Rating:

3.0

This was expensive. The prices shown on TV screens are lower than what actually charged.

Rating:

4.0

Could have given me a discount for renting 7 units plus a truck multiple times but I guess discounts don't apply.

Rating:

1.0

Felt well degraded by staff. Ripped off of my orders for truck trailer and storage

Rating:

1.0

ever since the current team took over this facility has been a joke. They did everything to force me out, they did not take my payment for the unit automatically as agreed they made mre go into late payment 3 months in a row, I came in to the store to pay the second and third time. The third time I had it out with this Rajnit person who lied through her teeth, was most abrupt and condescending. She outright called me a liar, and said I had no cc cards listed when im fact I had 3 listed. When I told her I had screen shot of the 3 cards on my file, she told me she did not care about my screenshot, that I had none. Then she tried to tell me my Walmart Financial M/C was not a real cc, that it was not issued by a bank. I told her this is accepted all over the world where MC's are accepted. Then she stated it does not have a chip, so I held it up in front of her and asked " what is that, is it not a chip". Suddenly silence. She proved very convincingly she has no idea about running a business, she has no people or customer service skills, and should not be allowed to continue as part of the team running this outlet

Rating:

4.0

I know it’s not your fault I know it’s got nothing to do with you but I’m having a real hard time right now I’m being evicted for no reason at all I pay my rent and I’m so hard for cash and all I asked was a little help on A little deal a little bit helpful I want a little bit of I just need it a little help on lower prices on using closed in trailers I’ve been using U-Haul for the last 25 years I’ve rented your storage units and your trailers from California to Ontario back to California and all I asked for was a little better deal because I can’t afford it at these times because of what I’m going through I’m disabled and I am doing it without help I don’t have family or friends and I can’t afford movers been very hard for me but again thanks anyways

Rating:

5.0

Yes I have a good rating however I do believe that the rising of the rental storage fee were a bit much I used your storage for a year and a half and the rent had been raised 3 times!!!! THATS ridiculous!!! It’s not like there were improvements or anything it’s not wonder there were so many tags on peoples rental units cause they couldnt keep up with the payment raises!!

Rating:

1.0

The place has cockroaches. The staff is rude and not at all helpful. The manager is no better than the staff in the front. Liars

Rating:

4.0

We used the U-Haul Storage facility for the last 2 years and found it well maintained. However, we were looking for an alternate storage unit where the power back up facility is available.

Rating:

4.0

I haven't really put my stuff in storage but what I have seen is good

Rating:

3.0

The facility us good, storage is well secured, but there are long wait times, little or no flexibility when it comes to payments. I also had to give same information twice, one for storahe and another for truck rental. Needed just 15 days of storage, but had to pay for a month. staff have a nonchalant attitude.

Rating:

5.0

Everything good.

Rating:

4.0

Facility is great ,price was average

Rating:

5.0

Everything was great

Rating:

1.0

not satisfied

Rating:

1.0

I have had a unit for years and I needed the due date changed by three days because I am now retired and my pension comes in on 27th. Was told could not do this. Was charged late fee each month. Called district manager last month and was told to just pretend to move out and move right back in, all just paper work and this would change due date. She said they should have done this years ago for me. When I asked staff to do this young girl did not know how to do this procedure. Finally one of the staff knew how to do this and completed my request. This location gives worst customer service I have ever experienced and manager is never there because I have tried to talk to her for months with no success hence the call to district manager. You guys give uhaul a bad name.

Rating:

1.0

STAY AWAY! Would DEFINETLY NOT recommend! I got a storage unit here and the girl who served me (brown hair with green tips) was having conversations with her co-workers while serving me and gave me wrong information! She told me I could put my own lock but that i had to also have a Uhaul lock that i needed to buy. I did exactly that and i told her i would be returning within a month to get my stuff out of the unit as there was a promotion for 1 month free storage with use of a Uhaul truck. I told her the exact date several times as she was distracted. I went on vacation for that month and kept getting calls from them! They called me during my vacation where i didn't have much reception and told me i needed to come to the storage unit and remove my lock as I wasn't allowed to have one. I told the girl i was told i could. She started to get mad/ sassy with me and told me if i don't remove it they will charge me 50-150$ to get it removed for me. She was very unprofessional! The manager then called me and told me that i'm a delinquent when i told the girl on the phone that I saw other people also had their own lock. Very unprofessional coming from a manger! The manager never addressed the wrong information i was given by their workers! Instead she asks me when i will be picking up my stuff, which I had already informed the girl with green tips, on the first day, several times as she was distracted talking to her co-worker! Highly unqualified workers and bad management! Being on vacation and having to deal with them and reporting it to Uhaul was a huge hassle and inconvenience! NEVER AGAIN!

Rating:

5.0

Very well kept facility. Quiet and secure. Many carts available for patron's use.

Rating:

2.0

The lady was very rude to me. After took more the 4hrs of waiting and traveling. A long day. I am handicap lady. It took a toll on me. Traveling from Toronto storage space. Told me that there was no unit. I had reservation number. The man that worked at Queensway started yelling at my daughter. Told us where wasting are time here. I was in tears and emotional knowing I did not have storage space. I have never seen customer service was so awful and despectful. The staff in Queensway should be fired. The way me and my daughter was treated so awful. She called me on the way to Brampton she did not give the correct address of storage. We went to the wrong location. We had 15 minutes to get to the other location. When we arrived to the 2nd location. Only 10 by 10 was avaliable . The lady was so rude and told me that I can't get in the storage room. Cause it's after 700. I total lost it on her. I told where not leaving. One of the mover spoke to the lady. Finally they came up with the solution and let us in. I would like to compensated for all I been through. The movers had to leave. I had to find another mover to help. It was crazy exhausting experience. I would like to hear from you guys at 6474543890 to tell me what are you going to do compensate me for the mess Queensway storage space put me and the movers through

Rating:

5.0

Storage door latch seemed very flimsy and weak! Staff was very friendly and helpful.

Rating:

1.0

The staff at this location is the most unprofessional and ignorant to people I have ever dealt with, I now will NEVER deal with uhaul again thanks to these people.

Rating:

1.0

One Staff did not have access to collect payments. Male employee were condescending to employees and customers. Simrsnjit Kaur could not respond to questions or her respond was opposite, and she was preoccupied with conversation with male staff than helping customers, but seemed to be the only staff member able to do all tasks. Manager, Rajnit, did not look at me but continued typing on the computer, was unprofessional, dismissive, and rude. An hour wait for each visit on the same day. Horrible experience as a customer. Employees were unhappy, irritable, and unqualified robots, a reflection of their manager's lack of respect for your customers and your reputation.

Rating:

4.0

It was VERY GOOD! I would have rated it as EXCELLENT if I haven't found a blue solution spilt on my mattress and the floor. A lot of white dust in some areas. But Personnel was ABSOLUTELY AMAZING, very understanding and helpful. The room was great. Thank You UHAUL!!!

Rating:

1.0

I would appreciate a customer relations manager reaching out to discuss your unacceptable service from start to finish with this storage unit. I called several times and continued to get the run around.

Rating:

3.0

U-Haul review 1.Nobody EVER answers the phone at this location. The line is ALWAYS fowarded to the USA customer service line. Nice as they are, the US agents could rarely resolve my local problems. It was extremely frustrating not ever getting a live local employee on the phone in an entire year. 2. I requested an email reminder be sent to me when the storage locker payment was coming due. Was told it was not possible to do that (despite the fact I'd had them sent to me from my other two U-Haul storage rentals.) After I called the customer service line in the US directly to request it, the email reminders magically started to appear. 3. Every other UHaul storage facility I've used gave access to the lockers after store hours up to 10pm. You apparently have to specifically request it with this one. Could not get in my locker two days in a row until access was "granted". Still took 24 hrs to process, causing moving out delays for me. This location needs to start picking up the phone and offering live customer service directly to their clients instead of throwing them all over to the US side to handle.

Rating:

4.0

didnt have access after 7pm...

Rating:

1.0

Moving trucks, supplies, and storage has become a necessity and yet UHaul is not in any way customer friendly. You stand in line for such a long time only to be greeted, or the lack of happy greeting, with someone who does t even smile or look at you. If anyone is looking for a business idea, start a truck rental and in no time you will exceed UHaul’s lack of good customer service.

Rating:

2.0

Customer service is absolutely horrible. The customer service is what sours the entire experience. While serving me, employee picked up her phone, stopped working to have a personal conversation laughing and joking. After about 10 minutes of watching her talk, she decided to end her call that was conducted in front of me and finally help me. VERY UNPROFESSIONAL… based on google reviews this seems to be very normal.

Rating:

5.0

Long line up only two customer service representatives for over 18 clients. Was a slow process. But when you get to the front of the line, they are very helpful and proffessional. It worth the wait. I had to sweep out the unit that I rented because no cleaning person was on duty, but the facility was very clean. Overall experience is good, will I recommend Uhaul to others? Absolutely. Will I use there service again? Absolutely.

Rating:

1.0

Couldn't get my name spelt correctly. Changed my address several times to places I've never even heard of. Had email incorrect. Had stuff stolen from unit. Tried for months to get things corrected with no help from even manager.

Rating:

1.0

I was informed I was ready to move in by email by general manager with a standard welcome greeting email; upon loading my vehicle and arriving on-site I could not access the building and numerous call to customer service( proving unless) they were not able to help. Later on after 3 hours on-site waiting for a resolution, I was informed due to being a new customer my access will take 24 hours to be in the system. All this would have be avoided if the site manager had sent this in an email to me. This proves my time was not important and because I rented a small unit I was not priority. As a result of the level of service and misinformation I was given in regards to moving in I will not be doing business with this or any U-Haul locations. I have reached out to the site manager and she has reassured me I will be getting a refund.

Rating:

5.0

Great customer service . Very patient !

Rating:

5.0

Everyone was very friendly, helpful and knowledgable.

Rating:

5.0

Very nice and professional even thou they appear young. Lol. Gal and guys. Great job guys. 1102

Rating:

5.0

They procedure to access storage beyond office hours should be made clear.

Rating:

2.0

Somebody throw liquid into my storage from top.

Rating:

4.0

The storage was excellent, I should have rented the van from you however. My experience with one of your local dealers at Tostam Event Rental was horrible. The van was poorly maintained and the exhaust was very loud. The check engine light came on 5 minutes into my trip. The lady that rented the vehicle then called me after I dropped it off saying I returned it without the muffler, that it was my fault and then she tried to extort money from me to fix it. She was unreasonable to deal with and is a poor ambassador for the U-Haul brand. I hope that bad actors such as this are punished because the experience for the customer was awful. I understand that each dealer is independent of the others. The storage facility was great though it took me a while to figure out how to get in. I would definitely recommend your facility. On top of that your staff is very friendly and helpful.

Rating:

1.0

My friends got one month free for self storage . But for me its not. So please adjust my payment to next month

Rating:

3.0

The staff needs to work on customer service not friendly and not helpful.

Rating:

1.0

If I could give zero stars, I would. This location provided the absolute worst experience I’ve ever had by far. The staff and manager were very unprofessional and lacked knowledge. I will never used nor will I ever recommend Uhaul storage to anyone. For almost 1 month after moving out, I was harassed 2-3 times a week about a unit I no longer had. The staff sit around on their cell phones rather than assist customers and the manager is always “in a meeting” or “unavailable”. She also never returns phone calls or messages. This location used to be the best, but has completely gone to s#*t!!!!

Rating:

1.0

My storage was broken in. Burglary happened in my storage. I have almost $70 k stuff missing from the u haul storage. I had this storage from last 4.5 years. I Hal changed my lock without telling me, without my permission and without my knowledge. I will never ever will recommend u haul ever to anyone.

Rating:

5.0

I liked that there was email communication available.

Rating:

1.0

Because of of the staff

Rating:

4.0

The people is nice

Rating:

4.0

Sitting with U-Haul was fantastic, just a bit confusing to find the actual unit because the facility is massive. Everything is incredibly safe and secure so I would recommend storing with U Haul

Rating:

4.0

Rental costs are reasonable and the facility is nice and clean

Rating:

3.0

The storage area was too small.. could not hold my furniture. The door entrance was not wide enough for even a king size bed to fit.

Rating:

3.0

The storage facility is good and fit for purpose but I am quite disappointed that there are no lifts to take heavy items upstairs. I had so many things to take up to the storage lockers upstairs and there was no way I could get them across without the help of another customer. I had injuries trying to get my stuff up. Please work on this urgently.

Rating:

5.0

Storage

Rating:

1.0

The wait times are ridiculous.....staff walks away from customers to go outside and use their phones ...some use them in front of customers and i really dont understand why i had to leave 3 names and addresses and phone numbers of 3 people just to rent a storage unit its not like i can pick it up and leave with it......your staff there is slow....useless and i will not use uhaul again and i will not reccomend uhaul

Rating:

1.0

Hope this place burns to the ground it's terrible

Rating:

2.0

Asked for bottom floor got a second floor unit......couldnt move half my stuff in.

Rating:

5.0

No issues , very accessible and courteous staff

Rating:

5.0

I am really happy with your storage facility, staff is so nice and helpful. I remember Fiona, she is so great and answer all my questions, also help for my U-Haul trailers booking and changing pick up date. I would like to say thanks a lot to her for her help and advised to me. I would like to increase office hours for busy weekends specially for Saturday Sunday, which most customer using U-Haul services and they get more convenient and save time

Rating:

3.0

Having to go up and down stairs to access the storage unit became problematic.

Rating:

5.0

Nice clean storage, easy to move stuff to the storage room.

Rating:

5.0

Pleasant Experience

Rating:

5.0

I had been storing with U-Haul since 2012 and I must say that I have never experienced any problems whatsoever. From the staff, both past and present, very helpful and pleasant. Also cleanliness is impeccable. Overall, I am pleased with the service that I received. Keep up the good work. Thanks for everything.

Rating:

2.0

The storage I booked for AND CONFIRMED ON CALL BEFORE MOVING IN was a lower level ground floor unit. The unit I got was upper level unit and of course, you guys dont have phone numbers for the local center and instead one has to wait an hour to reach customer service over the phone

Rating:

5.0

The gentleman that helped detached the auto transport was super helpful and went above and beyond. Made my return experience a super pleasant one along with the female staff that helped set up my storage units 👏🏽💯🙌🏽🤩

Rating:

5.0

I will tell people about you and you guys were awesome clean and I knew my stuff was safe

Rating:

3.0

I had an issue with getting my own account as it linked up with another family member. My entry code was not working and I had issues with my card swiping in. The convience getting inside after hours was disappointing. The agent was not able to create a separate account for me.

Rating:

5.0

It was very useful for when I needed it

Rating:

5.0

It did suck that there was only one loading area on the one side and not on the other side where there are storage units, was hard moving stuff across the building. BUT having the equipment to help move the boxes etc. was very convenient so it made it not too bad. Overall clean and easy storage

Rating:

4.0

Even though we had a security code we could not access our two storage bins You should have it 24/7 with access after office hours only with a security code I think it would be greatly appreciated by everyone especially with everything that is going on these days and not everyone working regular shifts and days

Rating:

5.0

EXCELLENT JOB

Rating:

5.0

No comment

Rating:

5.0

Clean building, secure units with great climate control.

Rating:

3.0

The staff is not very courteous and don't try to understand the customer's situation or questions before responding, leading to customer repeating their situation or request few times. In short, more maturity in staff will be helpful in improving customer experience.

Rating:

5.0

This is the best place I ever been greats are fine could be better I had my stuff in there for over 2 years everyone was friendly answered all my questions place was clean even the washrooms was clean excellent place to keep your storage

Rating:

5.0

Cheapest unit of size I needed in my local vicinity

Rating:

5.0

The staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.

Rating:

5.0

It would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 🙂

Rating:

5.0

There was nothing I didnt like about the storage unit. It was temperature controlled, and well lit. But I also appreciated that it was very secure in that you had to enter a code to enter and exit and the locks were supplied. I always felt that my personal things were safe and well looked after in my storage locker. Thankyou

Rating:

2.0

Received a locked locker found out at midnight after I arrive with a loaded truck. Drove 4 .5 miles total and was charged 92.06 for the truck and 62.81 for fuel. They claim i used 1/8 fuel so, does that mean the truck gives 36 miles to the tank?.

Rating:

5.0

GREAT STAFF! GREAT FACILITY! GREAT PRICE! GREAT EXPERIENCE!!

Rating:

5.0

I really appreciate the fact that such places as U-haul storage exist. Wonderfully safe, clean and affordable. Thank you!

Rating:

4.0

One problem area is the online booking process. When booking the unit, I completed the application but it did not work. When I realized that there was no email confirmation, I phoned and there was no record of the application and the process had to be repeated on the phone. When we were booking the truck the same thing happened. It could have been a real disaster if I had not followed up by phone. The staff however, were wonderful, helpful, pleasant, kind, understanding and for that reason, I would recommend them to anyone.

Rating:

3.0

I had stored belongings of mine for about three and a half years in the Bramalea storage unit . It was very convenient to get in and out of when I needed something. And the area was kept clean and the price wasn't bad. I did have one issue though. I was away from my storage unit for 1 year, and when I went back to get my stuff I was surprised to see many mouse droppings. So that would be the only negative. I had to throw out a mattress and box spring, as well as two other boxes of towels. I know mice aren't anyones fault, but just a heads up to others who have to store items, pack them accordingly.

Rating:

5.0

The staff were courts and friendly. In fact they were engaging me in conversations, while efficiently executing their duties. I was thoroughly impressed with their overall deportment.

Rating:

4.0

I wish it was accessible 24/7.

Rating:

3.0

The storage units were a bit small. I had to store my items/furniture from a three bedroom house and had to rent 2 units. The height was inadequate as there was only so much stacking that could be done.

Rating:

5.0

I loved your service your staff was always on point and pleasant I will be using you in the future

Rating:

5.0

Keep up the wonderful work guys.

Rating:

4.0

I had a unit here about 10 years ago and I think I could visit 24/7. Recently I wanted something and saw that hours were restricted, I had to buy something I had stored as I could not get it.

Rating:

3.0

Free unit was located furthest unit from the door. If this is the case for paying unit i would not be interested.

Rating:

2.0

The staff were as friendly as they could be under the circumstances. The systems were down which created a very long line up and long wait times. It was extremely uncomfortable for everyone involved. I felt badly for the staff and the experience made me late for work. I would not recommend this facility to anyone. It would be hard to explain my experience and I not to mention they did not have what was booked months ago for me. I ended up having to have two lockers, not side by side and was not offered any accommodations for it.

Rating:

4.0

Very nice and clean system.