Customer Reviews for U-Haul Moving & Storage of Bramalea

8,738 reviews

152 East Dr   Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles)

(905) 790-3897

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(905) 790-3897

152 East Dr
Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful.

Alicia C. 
Rating:
4.0

Good prices and valuable service

Simranjeet S. 
Rating:
3.0

The vehicle was covered in mud, the HVAC only worked on high, there was no snow brush or scraper to clear the windows, the central locks only worked from the driver's door and there was no Ford Transit option

Kwame L. 
Rating:
5.0

Good service. Highly satisfied

Gurpreet S. 
Rating:
2.0

Very unpleasant experience, won't rent from uhaul again. I booked a 15' van for 11am Saturday for pickup in bolton, I had a uhaul representative call me to confirm pickup address/time earlier in the week. Upon arrival to pickup the truck at the destination uhaul provided, there was no truck available. The service representative at the location also could not provide any information so I had to call uhauls 1800 number for assistance. After approx 10 min waiting to talk to a customer service rep I was advised that the truck they were going to rent me was now in for repair and if I wanted a truck today that I would have to drive 35 min out of town to bramalea to get one and on top of that only a 10' van was available not a 15' van as originally ordered and required for my move. Since today was move day I had no choice but to travel out of town to get the smaller van. I incurred $40 worth of personal gas expense on my own car because of this travel. I also incurred more expenses to fill the truck up with fuel because of having a 10' van and not a 15' van more trips were required to move all of my goods to the new location. When I arrived to the bramalea location to pickup the van there was a lineup of people from the front desk going out the front door, it took approx 35 more minutes before I could get my keys and start my move. The time I got on the road was 12:45pm and not 11am. Upon starting the van, I noticed that the fuel gauge was not accurate to what was agreed on my contract. Also the rear right tire needed air so the vehicle was even prepared. What a complete disaster, the best part was that no discount or apology was given to me after going through all of this. Brutal experience.

Justin D. 
Rating:
1.0

Very long line ups, little amount of working staff. Lots of people of a different nationality were able to jump the lines and bypass everything. What's the point of online check in if you have to wait 1+ hours just to get your equipment?

Kevin V. 
Rating:
1.0

There was no coolant in the vehicle, kept getting engine heat up/speed reduced/car safety concerned messages which delayed my trip. Then it took 2 hours for a technician to come and check and then asked me to drive the vehicle anyway to the return location. I wasted 3 hours to resolve a potential issue all by myself without any help from the store.

ARSHAD H. 
Rating:
5.0

Keep up the good work...

Fred M. 
Rating:
1.0

ever since the current team took over this facility has been a joke. They did everything to force me out, they did not take my payment for the unit automatically as agreed they made mre go into late payment 3 months in a row, I came in to the store to pay the second and third time. The third time I had it out with this Rajnit person who lied through her teeth, was most abrupt and condescending. She outright called me a liar, and said I had no cc cards listed when im fact I had 3 listed. When I told her I had screen shot of the 3 cards on my file, she told me she did not care about my screenshot, that I had none. Then she tried to tell me my Walmart Financial M/C was not a real cc, that it was not issued by a bank. I told her this is accepted all over the world where MC's are accepted. Then she stated it does not have a chip, so I held it up in front of her and asked " what is that, is it not a chip". Suddenly silence. She proved very convincingly she has no idea about running a business, she has no people or customer service skills, and should not be allowed to continue as part of the team running this outlet

Paul R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham Y. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

KHANG VAN N. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ABOLFAZL F. 
Rating:
1.0

Expensive

SAMANDEEP S. 
Rating:
5.0

Customer did not leave a comment.

SUKHDEEP S. 
Rating:
4.0

I know it’s not your fault I know it’s got nothing to do with you but I’m having a real hard time right now I’m being evicted for no reason at all I pay my rent and I’m so hard for cash and all I asked was a little help on A little deal a little bit helpful I want a little bit of I just need it a little help on lower prices on using closed in trailers I’ve been using U-Haul for the last 25 years I’ve rented your storage units and your trailers from California to Ontario back to California and all I asked for was a little better deal because I can’t afford it at these times because of what I’m going through I’m disabled and I am doing it without help I don’t have family or friends and I can’t afford movers been very hard for me but again thanks anyways

Rocky F.  |  Overall Experience 
Rating:
4.0

I need a call to resolve matters

NADINEALLISON B. 
Rating:
5.0

Nice like always

sufyan A. 
Rating:
5.0

The name of the cashier was Sukhpreet. She was really helpful.

Ehsan T. 
Rating:
5.0

The only issue i had was that i had to hook up myself. So better coverage in the back would be good. The return was fantastic as there were 2 people ther to take care of everything. Overal great service.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

IRFAN A. 
Rating:
5.0

Quick and Efficent service

Adarsh B. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

I love the customer service. Also, I lost my phone in the rental and the staffs returned it to me. I really do appreciate the honesty.

Peter S. 
Rating:
5.0

Excellent

Neville F. 
Rating:
5.0

Akashdeep was very knowledgeable! Quick service

Ridley B. 
Rating:
5.0

Name-Akashdeep Very good employee and nice behaviour

randeep S. 
Rating:
5.0

Customer did not leave a comment.

Jada C. 
Rating:
5.0

Customer did not leave a comment.

Sahil S. 
Rating:
2.0

Customer service, needs to be improved, nothing was explained, felt rushed not professional

Sri devi P. 
Rating:
5.0

Customer did not leave a comment.

anthony k.  |  First Impressions 
Rating:
1.0

Change counter staff

Ameenmohmad S. 
Rating:
5.0

Customer did not leave a comment.

Arvinder S. 
Rating:
3.0

The drop box at this location sign is too small not visible unless you approach that specific door and within 6 inchs to a foot before you can clearly make out the drop box sign . You loose so much time trying to find the drop box not litted and no sing to point you in the direction of the drop box. Some one should physically check fuel reading with customer what is marked inside the center is different from what the gauge in truck reads.

Adrian L. 
Rating:
1.0

The first girl I talk to did have a clue booking me 1 day to go to Florida 2500 klms when I arrived on they told me I was supposed to arrive at 4oo I was supposed to arrive at 1100 I came early because I new there were going to be problems Florida uhaul was great and good I will go back in April to rent for return trip

JAMES CRAIG T. 
Rating:
4.0

Hire more customer service employees to answer the phone for reservations.

FRANKJ B. 
Rating:
5.0

Great customer service by Jasmeen.

KULDEEPSINGH S. 
Rating:
2.0

I returned the trailer on a Monday - I had originally rented it until the Wednesday but returned it early. There was no record of me returning the trailer as I was called on Thursday regarding the return. It was eventually sorted out.

Emam N. 
Rating:
4.0

Location and vehicle were good but staff was not helpful. They gave us wrong keys and we went to the counter three times. It was so irritating. Also, the payment deduction was so shocking. Extra payment was cut from my card.

Karamjit S. 
Rating:
4.0

Need to add more counters. waiting time more than expect

Harwinder S. 
Rating:
1.0

I returned the pickup truck same day but you charged for 3 days . Your service is very bad. Just return my money back

Vikas V. 
Rating:
5.0

Add more ccustomer service at the front

anthony J. 
Rating:
3.0

If you don't have equipment on site on time you should inform customer in advance and start looking for other options.

Artem L. 
Rating:
5.0

Customer did not leave a comment.

leo P. 
Rating:
5.0

Everything excellent..

sukhwinder S. 
Rating:
3.0

I would suggest that a bit more attention be paid to cleaning of vehicles. The inside of the windshield was so dirty, I couldn't see very well. I spent 15 minutes cleaning the I side of the windshield. This is a safety hazard for the customer. Also, at the same time I cleaned the steering wheel and various handles. My white rags were black when I finished.

Howard A. 
Rating:
3.0

Trailer I reserved that was guaranteed to be there was not available when I went to pick it up. Received an alternate size trailer and had to readjust my plans to make the alternate trailer work for my intended use (load a golf cart without a ramp).

Robert G. 
Rating:
1.0

Worst location and staff ever dealt with . I picked up a trailer from this loc , someone hit it from behind so i asked them wht to do next , they didn't hlp me at all . Moreover i gave them the police report and everything (i wsnt on fault) i had insured the trailer too . They said the manager will talk to me on Monday about the incident and wht to do and expect . No-one called me on monday , i called them on tuesday , they said manager is off and was busy , call back tomorrow between this to this time , Wednesday i called them again they said the manger went home , Thursday i called them no one picked my call and now its been 2 weeks no one picks my call and i have been charged $403 for no reason without my concern and without even telling me wht happened . Still working on getting in touch with someone to resolve .

Shubham S. 
Rating:
4.0

Lot plan is disorganized, with poor signage. Customer has to figure out where to park, and walk the entire lot looking for your truck. The 7/24 automated App is very good and UHual has done a great job of automating a cumbersome process. By knows means is it intuitive. It takes time and you need patience and, I spent 15 years in the truck rental space. Overall I like it. I didn't have any issues so I am not sure how your live chat worked or your roadside assistance. In addition the truck was well labeled, of what things were, and clear about how things worked. (Overhead height clearance notification was viable in the driver's side mirror) again, most Truck Rental CO's do not go to this level of detail. Good experience and I'd continue to work on App Dev. Maybe with repeat customers you might set up automated preferences with some type of MRA to expedite time

John P. 
Rating:
5.0

Customer did not leave a comment.

YAZDEEP N. 
Rating:
2.0

There is no clear marking where we can return after hours, more 5 S is required for customer experience

Ekam S. 
Rating:
1.0

Need to improve staff

Marvin P. 
Rating:
1.0

The first person I spoke to (not the one that completed the contract) and the assistant manager were extremely rude and condescending. The assistant manager shouldn't be there n customer service. She was also very rude to the lady behind me inline. The first trailer they gave me, only 1/2 of the lights worked and I was told not to worry about it that I would be fine….I wouldn't take it so they finally gave me a different one. I have rented from uhaul in the past but after this experience I'm not sure that I will again. This location needs to go for customer service training2 out of the 4 people I spoke with were a disaster and a huge disappointment.

George K. 
Rating:
3.0

Although I booked a utility dolly well in advance there wasn't one available when we arrived. We were told some else took the last one. I don't know what the purpose of reserving equipment is. Very irritating.

Judy B. 
Rating:
1.0

Customer did not leave a comment.

amritpal S. 
Rating:
5.0

Customer did not leave a comment.

PARTH B. 
Rating:
1.0

Employees tried to charge me an extra 100+ for a difference of 3kms when I returned the truck. I was also told I would get a refund when I returned the truck but instead I ended up owing more money. When I asked to see a receipt or breakdown of the cost the Employees started talking in their language so I couldn't understand what they were saying when I asked them to speak English so I can understand them they continued speaking another language. Terrible customer service and completely disrespectful. I won't be returning to this location.

Kayla H. 
Rating:
5.0

Customer did not leave a comment.

DILEESH G. 
Rating:
5.0

Customer did not leave a comment.

Pedro J. 
Rating:
5.0

The staff was awesome. Jasmin helped me very well.

Amarjeet R. 
Rating:
4.0

Customer did not leave a comment.

TrigonElectrical A. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
2.0

It took one hour to receive the truck due to slow service, unorganized, first truck I received was blocked in track by 3 other trucks, then they said they didn't have any availability after asking for another truck.

Divani P. 
Rating:
5.0

The vehicle was a pleasure to drive They did not clean the inside very well Also which I forgot to mention one tire had a slow leak

gary H. 
Rating:
5.0

Customer did not leave a comment.

gurjit singh D. 
Rating:
4.0

Customer did not leave a comment.

GARFIELD LLOYD E. 
Rating:
4.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
5.0

Very good exp

Manvinder S. 
Rating:
3.0

Customer rep was rude. She told me that the 10 feet truck can have 2 passengers, but it only have one. I need to have 2 passengers truck so I need to upgrade to a 15 feet.truck. when I come back and asked for an upgrade, the staff told me that I need to return the 10 feet truck and rent a new 15 feet truck, which cost me $68 for not using the truck at all. She also gave me a truck that can't start the engine, which wasted another 20 minutes to get a working truck. The staff did not even apologize or give me any discount for the upgrade. Instead I was charged $68 for a truck that I never used for anything other than driving home. I am frustrated and not happy with the customer service at this location.

Toan T. 
Rating:
2.0

I rented a 10 feet truck and when I drive home, I realized it is not big enough for all my stuffs. The customer service representative told me that it has 2 passengers seat, but it only have 1 passenger seat. When I bring back the truck and asked for an upgrade, the customer service staff did not allow me to do an upgrade and told me to pay the full price of $68 for the 10 feet truck and rent a 15 feet truck through and new rental. I was charged for not using it at all without any discount. The customer service staff did not talk to me in a friendly manner at all and did not offer a discount for an upgrade. I was frustrated and most likely not come back or recommend uhaul to my friends.

Toan T. 
Rating:
2.0

Customer service hours extended to be available when app is not working.

Jaime R. 
Rating:
5.0

Yes I have a good rating however I do believe that the rising of the rental storage fee were a bit much I used your storage for a year and a half and the rent had been raised 3 times!!!! THATS ridiculous!!! It’s not like there were improvements or anything it’s not wonder there were so many tags on peoples rental units cause they couldnt keep up with the payment raises!!

JULIEAN D.  |  Overall Experience 
Rating:
1.0

The place has cockroaches. The staff is rude and not at all helpful. The manager is no better than the staff in the front. Liars

Nicole F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yogesh Y.  |  Overall Experience 
Rating:
1.0

They are always very unorganized. The trucks are always blocked off and they give the wrong key, I always have to go back inside to get the right key and get them to move the trucks out. Factor in an additional 40 min whenever you go to this location. Always a mess up. I'm so disappointed they never try to do better.

SUMRA A. 
Rating:
3.0

Staff can work on better customer service as ive been billed 30 extra for supposedly extra km but i called in and paid at the location by my house as well as changed my drop off time wich was never updated

weston H. 
Rating:
5.0

very good service

MIAN A. 
Rating:
5.0

Customer did not leave a comment.

Pushyaraj M. 
Rating:
5.0

Customer did not leave a comment.

samantha D. 
Rating:
1.0

Waited over an hour to pick up my vehicle only to find out they did not leave the keys for me and had to be sent to a different location which ended up with me losing an hour of my elevator time which i booked

Jessica L. 
Rating:
3.0

As someone who rents trailers, it is very frustrating to have to spend all of my time looking for someone to check my trailer back in. Because the trailers sit out in the yard, and there is no direct process to check them in. I often spend 15 or 20 minutes waiting for someone to show up in the yard so they can check my trailer back in.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Gurtej M. 
Rating:
5.0

Customer did not leave a comment.

Arshjot S. 
Rating:
2.0

Customer did not leave a comment.

ATSUSHI T. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
1.0

Customer did not leave a comment.

Dorelle B. 
Rating:
5.0

If you allow other payment options, like debit also, it would be help full for some customers.

balbir S. 
Rating:
4.0

Customer did not leave a comment.

Varinder S.  |  First Impressions 
Rating:
3.0

You can breakdown some of the task to reduce wait time for customers. Too long wait time at the counter. Vehicles Should be cleaned immediately upon return. The vehicle I got was dirty in and out. The staff that attended to me was cordial and professional though.

Lewis E. 
Rating:
1.0

Terrible experience at this location

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

muhammed K. 
Rating:
1.0

App is nor working

Jagmohan B. 
Rating:
4.0

Trying to stick with what you booked for customer. I had a very bad experience as I booked a one way truck 1 month before but was denied just one day before my booking date. Ended up spending extra money fuel mileage, fuel and extra time to drop my truck back to location. Very disappointed.

Tajinder S. 
Rating:
4.0

Customer did not leave a comment.

heather w.  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful. Truck was clean and in very good working condition. The only issue was my phone is too old to work with the app and I could not do the online check in or selfie pic. Overall excellent rating for this location.

Jeff C. 
Rating:
5.0

Service was excellent and was satisfied with pricing and vehicle,

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jaspeet D. 
Rating:
5.0

Customer did not leave a comment.

Pargat D. 
Rating:
1.0

I was given equipment that did not meet safety standards. The equipment also required significant cleaning to be usable. Manager takes extremely long to return correspondence. I was given a credit for my troubles which I appreciate it, but after I returned the equipment I continued to be charged for tolls that did not occur during my rental period. Abysmal quality, poor attention to safety, and terrible customer service.

Kaval V. 
Rating:
5.0

Received truck on empty

marvin P. 
Rating:
3.0

I was required to travel to this location as a result of Uhaul's inability to schedule equipment. I received an email *guaranteeing* my equipment would be available at the Queensway location, and Uhaul was unable to provide it. Then when I was forced to travel an extra 90 minutes to collect the equipment, this location *forgot* to apply the $70 award I received because of the inconvenience. Not impressed by their lack of concern!!

Darren B. 
Rating:
4.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

DALJITSINGH B. 
Rating:
4.0

We used the U-Haul Storage facility for the last 2 years and found it well maintained. However, we were looking for an alternate storage unit where the power back up facility is available.

sreepadmadeepam a.  |  Overall Experience 
Rating:
4.0

I haven't really put my stuff in storage but what I have seen is good

Barb S.  |  First Impressions 
Rating:
3.0

The facility us good, storage is well secured, but there are long wait times, little or no flexibility when it comes to payments. I also had to give same information twice, one for storahe and another for truck rental. Needed just 15 days of storage, but had to pay for a month. staff have a nonchalant attitude.

Felix N.  |  Overall Experience 
Rating:
5.0

Everything good.

santhirakanthan r.  |  Overall Experience 
Rating:
4.0

Facility is great ,price was average

Robin B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CODY L.  |  Overall Experience 
Rating:
5.0

Everything was great

alicia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

coreen m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hassan F.  |  Overall Experience 
Rating:
1.0

not satisfied

Mankirat S.  |  Overall Experience 
Rating:
1.0

I have had a unit for years and I needed the due date changed by three days because I am now retired and my pension comes in on 27th. Was told could not do this. Was charged late fee each month. Called district manager last month and was told to just pretend to move out and move right back in, all just paper work and this would change due date. She said they should have done this years ago for me. When I asked staff to do this young girl did not know how to do this procedure. Finally one of the staff knew how to do this and completed my request. This location gives worst customer service I have ever experienced and manager is never there because I have tried to talk to her for months with no success hence the call to district manager. You guys give uhaul a bad name.

MarIlyn S.  |  First Impressions 
Rating:
1.0

STAY AWAY! Would DEFINETLY NOT recommend! I got a storage unit here and the girl who served me (brown hair with green tips) was having conversations with her co-workers while serving me and gave me wrong information! She told me I could put my own lock but that i had to also have a Uhaul lock that i needed to buy. I did exactly that and i told her i would be returning within a month to get my stuff out of the unit as there was a promotion for 1 month free storage with use of a Uhaul truck. I told her the exact date several times as she was distracted. I went on vacation for that month and kept getting calls from them! They called me during my vacation where i didn't have much reception and told me i needed to come to the storage unit and remove my lock as I wasn't allowed to have one. I told the girl i was told i could. She started to get mad/ sassy with me and told me if i don't remove it they will charge me 50-150$ to get it removed for me. She was very unprofessional! The manager then called me and told me that i'm a delinquent when i told the girl on the phone that I saw other people also had their own lock. Very unprofessional coming from a manger! The manager never addressed the wrong information i was given by their workers! Instead she asks me when i will be picking up my stuff, which I had already informed the girl with green tips, on the first day, several times as she was distracted talking to her co-worker! Highly unqualified workers and bad management! Being on vacation and having to deal with them and reporting it to Uhaul was a huge hassle and inconvenience! NEVER AGAIN!

Vanessa M.  |  Overall Experience 
Rating:
5.0

Very well kept facility. Quiet and secure. Many carts available for patron's use.

Abdul B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Srikkanth B.  |  Overall Experience 
Rating:
2.0

The lady was very rude to me. After took more the 4hrs of waiting and traveling. A long day. I am handicap lady. It took a toll on me. Traveling from Toronto storage space. Told me that there was no unit. I had reservation number. The man that worked at Queensway started yelling at my daughter. Told us where wasting are time here. I was in tears and emotional knowing I did not have storage space. I have never seen customer service was so awful and despectful. The staff in Queensway should be fired. The way me and my daughter was treated so awful. She called me on the way to Brampton she did not give the correct address of storage. We went to the wrong location. We had 15 minutes to get to the other location. When we arrived to the 2nd location. Only 10 by 10 was avaliable . The lady was so rude and told me that I can't get in the storage room. Cause it's after 700. I total lost it on her. I told where not leaving. One of the mover spoke to the lady. Finally they came up with the solution and let us in. I would like to compensated for all I been through. The movers had to leave. I had to find another mover to help. It was crazy exhausting experience. I would like to hear from you guys at 6474543890 to tell me what are you going to do compensate me for the mess Queensway storage space put me and the movers through

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Storage door latch seemed very flimsy and weak! Staff was very friendly and helpful.

Vanessa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REMMY'S P.  |  Overall Experience 
Rating:
1.0

The staff at this location is the most unprofessional and ignorant to people I have ever dealt with, I now will NEVER deal with uhaul again thanks to these people.

peter r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricardo v.  |  Overall Experience 
Rating:
1.0

One Staff did not have access to collect payments. Male employee were condescending to employees and customers. Simrsnjit Kaur could not respond to questions or her respond was opposite, and she was preoccupied with conversation with male staff than helping customers, but seemed to be the only staff member able to do all tasks. Manager, Rajnit, did not look at me but continued typing on the computer, was unprofessional, dismissive, and rude. An hour wait for each visit on the same day. Horrible experience as a customer. Employees were unhappy, irritable, and unqualified robots, a reflection of their manager's lack of respect for your customers and your reputation.

Vanessa U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert George B.  |  Overall Experience 
Rating:
4.0

It was VERY GOOD! I would have rated it as EXCELLENT if I haven't found a blue solution spilt on my mattress and the floor. A lot of white dust in some areas. But Personnel was ABSOLUTELY AMAZING, very understanding and helpful. The room was great. Thank You UHAUL!!!

Veronica H.  |  Overall Experience 
Rating:
1.0

I would appreciate a customer relations manager reaching out to discuss your unacceptable service from start to finish with this storage unit. I called several times and continued to get the run around.

victoria d.  |  Overall Experience 
Rating:
3.0

U-Haul review 1.Nobody EVER answers the phone at this location. The line is ALWAYS fowarded to the USA customer service line. Nice as they are, the US agents could rarely resolve my local problems. It was extremely frustrating not ever getting a live local employee on the phone in an entire year. 2. I requested an email reminder be sent to me when the storage locker payment was coming due. Was told it was not possible to do that (despite the fact I'd had them sent to me from my other two U-Haul storage rentals.) After I called the customer service line in the US directly to request it, the email reminders magically started to appear. 3. Every other UHaul storage facility I've used gave access to the lockers after store hours up to 10pm. You apparently have to specifically request it with this one. Could not get in my locker two days in a row until access was "granted". Still took 24 hrs to process, causing moving out delays for me. This location needs to start picking up the phone and offering live customer service directly to their clients instead of throwing them all over to the US side to handle.

Laurie E.  |  Overall Experience 
Rating:
4.0

didnt have access after 7pm...

Don H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidharth S.  |  Overall Experience 
Rating:
1.0

Moving trucks, supplies, and storage has become a necessity and yet UHaul is not in any way customer friendly. You stand in line for such a long time only to be greeted, or the lack of happy greeting, with someone who does t even smile or look at you. If anyone is looking for a business idea, start a truck rental and in no time you will exceed UHaul’s lack of good customer service.

Carol O.  |  Overall Experience 
Rating:
2.0

Customer service is absolutely horrible. The customer service is what sours the entire experience. While serving me, employee picked up her phone, stopped working to have a personal conversation laughing and joking. After about 10 minutes of watching her talk, she decided to end her call that was conducted in front of me and finally help me. VERY UNPROFESSIONAL… based on google reviews this seems to be very normal.

SHIEESA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NORMAN ROY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miriam w.  |  Overall Experience 
Rating:
5.0

Long line up only two customer service representatives for over 18 clients. Was a slow process. But when you get to the front of the line, they are very helpful and proffessional. It worth the wait. I had to sweep out the unit that I rented because no cleaning person was on duty, but the facility was very clean. Overall experience is good, will I recommend Uhaul to others? Absolutely. Will I use there service again? Absolutely.

ALVIN M.  |  First Impressions 
Rating:
1.0

Couldn't get my name spelt correctly. Changed my address several times to places I've never even heard of. Had email incorrect. Had stuff stolen from unit. Tried for months to get things corrected with no help from even manager.

Leah g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xavier H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Madeline E.  |  Overall Experience 
Rating:
1.0

I was informed I was ready to move in by email by general manager with a standard welcome greeting email; upon loading my vehicle and arriving on-site I could not access the building and numerous call to customer service( proving unless) they were not able to help. Later on after 3 hours on-site waiting for a resolution, I was informed due to being a new customer my access will take 24 hours to be in the system. All this would have be avoided if the site manager had sent this in an email to me. This proves my time was not important and because I rented a small unit I was not priority. As a result of the level of service and misinformation I was given in regards to moving in I will not be doing business with this or any U-Haul locations. I have reached out to the site manager and she has reassured me I will be getting a refund.

Dwayne G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C.  |  Overall Experience 
Rating:
5.0

Great customer service . Very patient !

Allyson J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed H.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly, helpful and knowledgable.

miriam w.  |  First Impressions 
Rating:
5.0

Very nice and professional even thou they appear young. Lol. Gal and guys. Great job guys. 1102

Megan A.  |  Overall Experience 
Rating:
5.0

They procedure to access storage beyond office hours should be made clear.

Angad S.  |  Overall Experience 
Rating:
2.0

Somebody throw liquid into my storage from top.

Justin M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desmond P.  |  First Impressions 
Rating:
4.0

The storage was excellent, I should have rented the van from you however. My experience with one of your local dealers at Tostam Event Rental was horrible. The van was poorly maintained and the exhaust was very loud. The check engine light came on 5 minutes into my trip. The lady that rented the vehicle then called me after I dropped it off saying I returned it without the muffler, that it was my fault and then she tried to extort money from me to fix it. She was unreasonable to deal with and is a poor ambassador for the U-Haul brand. I hope that bad actors such as this are punished because the experience for the customer was awful. I understand that each dealer is independent of the others. The storage facility was great though it took me a while to figure out how to get in. I would definitely recommend your facility. On top of that your staff is very friendly and helpful.

Adam S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rajith G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patrick p.  |  Overall Experience 
Rating:
1.0

My friends got one month free for self storage . But for me its not. So please adjust my payment to next month

Mankirat S.  |  First Impressions 
Rating:
3.0

The staff needs to work on customer service not friendly and not helpful.

Michelle P.  |  Overall Experience 
Rating:
1.0

If I could give zero stars, I would. This location provided the absolute worst experience I’ve ever had by far. The staff and manager were very unprofessional and lacked knowledge. I will never used nor will I ever recommend Uhaul storage to anyone. For almost 1 month after moving out, I was harassed 2-3 times a week about a unit I no longer had. The staff sit around on their cell phones rather than assist customers and the manager is always “in a meeting” or “unavailable”. She also never returns phone calls or messages. This location used to be the best, but has completely gone to s#*t!!!!

STACEY-ANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEISAL R.  |  First Impressions 
Rating:
1.0

My storage was broken in. Burglary happened in my storage. I have almost $70 k stuff missing from the u haul storage. I had this storage from last 4.5 years. I Hal changed my lock without telling me, without my permission and without my knowledge. I will never ever will recommend u haul ever to anyone.

meena c.  |  Overall Experience 
Rating:
5.0

I liked that there was email communication available.

ORLANDO P.  |  Overall Experience 
Rating:
1.0

Because of of the staff

oluwaggemga i.  |  Overall Experience 
Rating:
4.0

The people is nice

CESAR F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANETTEB B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA F.  |  Overall Experience 
Rating:
4.0

Sitting with U-Haul was fantastic, just a bit confusing to find the actual unit because the facility is massive. Everything is incredibly safe and secure so I would recommend storing with U Haul

Mike B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natasha H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lahari P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Parminder Singh K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kehinde A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MANINDER S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEARIE B.  |  Overall Experience 
Rating:
4.0

Rental costs are reasonable and the facility is nice and clean

TRICIA M.  |  First Impressions 
Rating:
3.0

The storage area was too small.. could not hold my furniture. The door entrance was not wide enough for even a king size bed to fit.

Diana R.  |  First Impressions 
Rating:
3.0

The storage facility is good and fit for purpose but I am quite disappointed that there are no lifts to take heavy items upstairs. I had so many things to take up to the storage lockers upstairs and there was no way I could get them across without the help of another customer. I had injuries trying to get my stuff up. Please work on this urgently.

Kehinde A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wayne a.  |  First Impressions 
Rating:
5.0

Storage

Jerry P.  |  Overall Experience 
Rating:
1.0

The wait times are ridiculous.....staff walks away from customers to go outside and use their phones ...some use them in front of customers and i really dont understand why i had to leave 3 names and addresses and phone numbers of 3 people just to rent a storage unit its not like i can pick it up and leave with it......your staff there is slow....useless and i will not use uhaul again and i will not reccomend uhaul

susan m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milton W.  |  Overall Experience 
Rating:
1.0

Hope this place burns to the ground it's terrible

NICHOLAS A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samuel K.  |  Overall Experience 
Rating:
2.0

Asked for bottom floor got a second floor unit......couldnt move half my stuff in.

Leah g.  |  First Impressions 
Rating: