Customer Reviews for U-Haul Moving & Storage of Bramalea

6946 reviews

152 East Dr   Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles)

(905) 790-3897

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 790-3897

152 East Dr
Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Self serve so must be able to disconnect and issue pictures of the trailer to self checkout. Easy if you're able to do this. Finding support there can be a challenge when needed. But if not needed easy self serve

Donald S. 
Rating:
3.0

Bought equivalent gas and yet she charged me extra 10 dollars

OSEI-OWUSU M. 
Rating:
1.0

The Rep entered wrong drop off location. I had a one way reservation from Brampton to Cambridge. The girl on the counter confirmed the same with me but still ended up entering bracebridge as the drop off location instead of Cambridge. The fuel gauge reading was also incorrect on the contract and I took pictures to confirm that, later which I used to show to the rep at the drop off location to avoid extra fuel charges. While trying to complete the return at the drop of location the U-Haul rep told me I'll be charged $158 for different drop off location. I had to call U-Haul customer service multiple times to get to the right person and get my destination changed. Later the same rep at the drop off location told me that I am getting charged with extra fuel credit which even he didn't knew what that was for? I was allotted 130 Miles and I drove 61 miles only and refilled the fuel with extra and over the previous reading. I called U-Haul the rep I spoke to couldn't understand a thing and was clueless about this charge and hung up on me. I had to call again explained the situation and I was promised a callback by the general manager of the location, which was never full filled. I am still getting a run around to get the extra charge off my credit card. In all a very very poor experience and pathetic customer service.

Ankur S. 
Rating:
1.0

False information as recorded on website. Not committing to customer request. Should refund non guaranteed service.

CAYONI C. 
Rating:
5.0

Customer did not leave a comment.

STEVENDESMONDD A. 
Rating:
3.0

This location was an hour drive from my specified pick up point. Totally unacceptable. I was offered a lower price and 1 day extension, which was accepted, however, I know there was a unit available closer..... the tracking algorithm needs some improvement!

Karl L. 
Rating:
4.0

Engine had a vibration that felt like like something is wrong. and returned the truck and i got another one from another vendor. still charged me and i filled up with $90 of fuel which they ignored

Philip A. 
Rating:
2.0

How much balance should i pay now . Can u please confirm me .. i informed to you and uhaul that time my leg was fracture i couldnot return your vehicle on time . But you complaint the police and fine me neat about 1300 dollars . I cannot pay this much amount you ahould atleast understand my situation . Thanks Rajat warna

RAJAT W. 
Rating:
3.0

There are some SERIOUS issues that I encountered that need to be addressed! If U haul management even reads this, please call me(number is on invoice 94923680) thank you

VITOA B. 
Rating:
5.0

Customer did not leave a comment.

ABID H. 
Rating:
3.0

Have proper working trucks...

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Shahira F. 
Rating:
4.0

The booking experience was not great. I booked 3 months in advance. I got a phone call 1 week after booking to say I can't book for 48hr. I got told my booking will be confirmed 24h before pick up. Impossible to plan, not knowing if my reservation will be confirmed. No one called me 24h before pick... but I showed up, the truck was there, I got the truck for the time needed... smooth check-in and check-out. Happy in the end.

David B. 
Rating:
3.0

Customer did not leave a comment.

VOLODYMYR D. 
Rating:
3.0

The check in process on a Saturday morning was far too long. The 40 mins wait in the hot sun made it very hard and it took an hour off our move time.

Liana L. 
Rating:
5.0

Customer did not leave a comment.

Hardeep S. 
Rating:
3.0

Customer service at location was good but Your call centre customer service is horrible . Couldn't believe how unprofessional, condescending and rude these associates were

vijay S. 
Rating:
5.0

Everything is good 👍

BALJIT K. 
Rating:
4.0

Customer did not leave a comment.

HARJEET SINGH M. 
Rating:
2.0

Customer did not leave a comment.

SUKHVIRSINGH S. 
Rating:
1.0

This organization is money hungry I won't trust them with my credit card nor refer any one to deal with them.

JEANJUDE J. 
Rating:
3.0

The truck was a piece of crap. Doors made terrible noise when opening and closing. Back sliding door in bad condition getting stuck in open position. Very disappointed.

MARKROBERT W. 
Rating:
2.0

The csr that check us in was laughing and having a great time with the customers before us, before even speaking to him I felt like I had ruined his day with how cold he was. I had a very unpleasant experience with a last minute pick up location change and when we picked up the truck, it really solidified how unhappy I was with UHaul. The truck was not swept out but had a sign to charge us $25 extra dollars if we did not return it swept. We didn't get clear directions on where to go and were told to go find the truck number, I gave the csr my ID then asked if he needed my husband's who was driving, he went through the process of scanning my ID then asked why I was taking a photo of my husband- I repeated that he was the one driving and we had to redo the process with the proper ID. I ended up speaking with the woman working who was clear and answered my questions but also showed me common courtesy as a customer who was paying hundreds of dollars.

Alana K. 
Rating:
1.0

They mislead us and charge extra cost. Super rude staff

Tajinder T. 
Rating:
3.0

My initial booking was in a different location and they moved it to another location and again moved it to this location. My pick up time was around 6, but got my vehicle only after 7:30. UHaul is so irresponsible about providing the booked vehicle from the location we chose. They make me to roam around 3 different locations.

SUNIL H. 
Rating:
3.0

Customer did not leave a comment.

AKHILESH K. 
Rating:
3.0

The mileage and gas gauge are not accurate, and no one doing walk around to verify. Had to redo contract 3 times because vehicles where not there or no keys in trucks.

KIMBERLEYD M. 
Rating:
3.0

There were 2 customer service representatives however one was back and forth leaving 1 to service the majority of clients. I reserved my truck online for 11am and got to the location at 11am. I was 3rd in line and didn't leave the location until 11:45am. Also they gave me a truck that was blocked in bt another truck. Aside from that, it's a clean location. Drop off was easy as usual.

DARRYL B. 
Rating:
5.0

Customer did not leave a comment.

Hardeep S. 
Rating:
4.0

Customer did not leave a comment.

GERGELY F. 
Rating:
4.0

Customer did not leave a comment.

EDDIE T. 
Rating:
3.0

Customer did not leave a comment.

Szymon B. 
Rating:
5.0

Quick service.

Vince V. 
Rating:
3.0

Trailer still had construction debris inside, only realized this when I got to my destination. You literally had one job to do. Your yard staff might need a touch up lesson on that fact that not everyone is a expert at reversing a 17foot trailer in tight spaces. Losing patience with someone cause they can't get it exactly where the staff want the trailer is just not good business practice. In the end the trailer served it's purpose so won't give less than 3 stars but will also vote with my wallet and go elsewhere next time. PS UHaul Head Office, if an emergency contact is needed please state so on the online sign up.

George T. 
Rating:
3.0

Booking over the phone was terrible. Poor customer service over the phone

Muhammad A. 
Rating:
1.0

- Web based option needs some attention. My reservation and check-in status registered as complete but when I got to the location I couldn't get the keys because I wasn't registered. Waiting in line with limited time for the day is unacceptable, why have the online option if it's working up to par. - Having said that, my truck was in pretty bad shape, alignment was way off to the right.......come on Uhaul, what are we doing here?

Mark M. 
Rating:
5.0

Customer did not leave a comment.

SATVINDER B. 
Rating:
1.0

I have requested a booking in advance, then my order was modified 3 times, then my drop of was modified, being not only inconvenient but increasing my gas and milage and no one help me out. First time i am disappointed wirh your services.

Diego M. 
Rating:
5.0

Using the internet access or reaching anyone by phone is VERY DIFFICULT.

MOISES R. 
Rating:
5.0

Excellent customer service. Very clean and well maintained. 5 out of 5 stars. Pick up and drop off was very easy. Excellent price. Truck was easy to drive and handled well. Overall best experience we've ever had with a moving truck rental. Will be recommending to friends and family

JASONPAUL R. 
Rating:
1.0

The workers should learn the meaning of customer service and how to talk to the customers instead of being arrogant and having attitude problems..

Chitresh B. 
Rating:
3.0

Online check-in process didn't work so the app may need to be fixed, but the employees at the front desk were very helpful and patient with the process.

EILEENTU-TRINH B. 
Rating:
1.0

Equipment was very dirty and my brother had health issues(other than COVID but severe health issue) who was supposed to drop truck. We called and stayed online for three hours requesting of any alternative but the agent over the phone was extremely rue, started yelling and pushed us. If there's something has happened do this

Rajat G. 
Rating:
1.0

Customer service should be improved. They are rude and non-cooperative. Moreover, online experience was not good. App should be user friendly and simple. The truck was changed at the last moment adding more problems to me. I was very much disappointed with the service I received.

Shoaib A. 
Rating:
3.0

Waiting time inside the office Customer service is too slow

JYOTI R. 
Rating:
1.0

The man didn't know what he was doing or what we wanted

JOSE N. 
Rating:
3.0

The only thing that was bother some was the wait outside? And some staff didn't know what they were doing

JOSE N. 
Rating:
5.0

I am really pleased with the professionalism of your staff and clean vehicles because I have used this location more than once.. Keep up the good work..Cheers and thanks.

CANUTE R. 
Rating:
2.0

Customer did not leave a comment.

Gursahiv S. 
Rating:
5.0

Like it 👍

NAVYUG J. 
Rating:
5.0

Customer did not leave a comment.

KHALLEEL M. 
Rating:
5.0

Customer did not leave a comment.

ADWARD A. 
Rating:
1.0

It takes forever to get in contact with anyone working at Uhaul, over the phone took me nearly 45 minutes and in person was not much better as i waited in line for 30 minutes. The lady helping advised I could use the uhaul untill EOD Sunday and when i asked about dropping it off after they close at 7pm she said its not problem but didn't mention any HIDDEN FEES. Even if you submit it 20 minutes after close, they will charge you a full extra days worth. She also knew I was going to Montreal but failed to mention additional costs related to this. After returning the uhaul i was charged an additional 85$ which was unexpected and was not advised by the lady working at Uhaul. I should mention none of those charges are related to damage or fuel, just hidden fees no one mentioned I had to pay to return the uhaul.

ROMAIN L. 
Rating:
4.0

Customer did not leave a comment.

HARMANDIP S. 
Rating:
5.0

Customer did not leave a comment.

SUKHJIT V. 
Rating:
1.0

Customer did not leave a comment.

YADAB P. 
Rating:
5.0

Staff were very efficient, very busy day , but moved fast.

John S. 
Rating:
1.0

Customer did not leave a comment.

MUHAMMAD M. 
Rating:
1.0

I had initially booked a 20ft Truck and when I reached the location, RUDE representative did all the paper work without evening informing me that they have changed a vehicle from a 20FT Truck to Open Air Pick Truck similar to Ford F150. Upon talking the team they were quite rude and there was no proper response provided SIMPLE WORDS WERE TAKE IT OR LEAVE IT WE HAVE LOTS OF PEOPLE TO SERVE. THIS IS HOW UHUAL PROVIDE SERVICES TO CUSTOMER????????? VERY BAD SERVICE BY EAST DRIVE EMPLOYEES. PLEASE TREAT CUSTOMER GOOD NOT AS ANIMALS VERY VERY VERY BAD SERVICE

SULTAN A. 
Rating:
5.0

The customer service agent was very nice and thorough in her job. Made a long day of moving very pleasant

JAMES MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Preet Pal D. 
Rating:
5.0

Customer did not leave a comment.

BHAVINKISHORE C. 
Rating:
4.0

The availability of trucks.

Avinash K. 
Rating:
3.0

First location gave me the wrong trailer

MACIEJADAM Z. 
Rating:
5.0

Customer did not leave a comment.

Japlavandeep H. 
Rating:
5.0

Customer did not leave a comment.

karanjit S. 
Rating:
5.0

Too much waiting time outside for uhaul pickup

JYOTI R. 
Rating:
2.0

Uhaul had less than the marked gas in the paper work. I booked a vehicle ahead of time but still managed to wait in line for over an hour. Computers kept on shutting off or “wouldn't work” at the said location.

KEVINLIBOYI O. 
Rating:
4.0

Customer did not leave a comment.

SANJEEV R. 
Rating:
3.0

I did order a dolley with the truck, it was to my understanding it a first come first serve, so by the time I picked up my truck a bit after 10am they were all gone. I personally did really require it, I was disappointed but there was nothing I could do. I do recommend more dolleys are kept at this location.

chelsea J. 
Rating:
5.0

You guys are a awesome team don't see any issues with the service currently, so continue to do well

Kenroy N. 
Rating:
4.0

Customer did not leave a comment.

Pawel G. 
Rating:
1.0

customer service representative don't pay attention to customer at all ,talking on cell phone while customer is standing at counter please hire some professional skilled workers to save u hual and customer time

MOHAMMAD A. 
Rating:
3.0

Waiting to speak with an agent is extremely frustrating. It takes at least 20 minutes each time with a non-stop repetitive message and static-sounding music that could not be more annoying, I'm in the service industry and understand the difficulties in managing high-volume calls, but one of your management staff needs to call on your system to really understand how exasperating this holding experience is and to see how this can be improved upon. Change the music, change the repetitive message, and hire more staff. 20 minutes is way way too long to wait for people who are moving, on the road, in an emergency situation, etc. Totally unacceptable. One agent I spoke to was incredibly condescending and rude when I simply wanted to read back details of the pickup. 2 other agents were very pleasant , patient and lovely to speak with, very helpful.

Isaiah T. 
Rating:
1.0

Train your staff and teach them to treat the customers that pay their wages better! Make sure your vehicles have the gas that you say us in them and don't expect the customer pay for the previous customers negligence. Worst service ever and I will never use this company again.

TONYAJULIA JAMIE S. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
5.0

EXCELLENT JOB

LAW OFFICE OF BAL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEOWUSU A. 
Rating:
4.0

Customer did not leave a comment.

steven w.  |  First Impressions 
Rating:
1.0

worst truck rental experience ever.

jahanzaib M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
3.0

Your online pickup and drop off service leaves a lot to be improved. System couldn't recognize that I was at the location (even though location services was turned on on my phone). Told me the headshot photo I took was not a headshot photo, and told me the license photo I took was not a photo of a license. Also had to put my licence in twice.....once via a text message request and the second time when I picked the truck up. Also going back and forward between the main building to the truck parking lot and back to the main building to pick up the key was a real waste of time. Training your staff would be a good idea too. Went to pick up the key and the boy that served me looked at the screen of my phone that told him the truck number and that the customer name. He got the key but then sat at the computer for ages and was then on the phone to someone for ages too. Eventually a girl came out to help him and I heard him say that he couldn't give me the key because the truck was showing in the system as being rented to someone. The girl asked me my name, which I confirmed, and she said yes it is rented out to someone....HIM!!! In total the online pickup process took almost 45 minutes, so why it's advertised as “skip the line and save time” I am not sure, because I would have been quicker going in to the building and doing the pickup in the conventional way. On a positive note the truck was very clean and in great condition, so absolutely no complaints about that!

Erik S. 
Rating:
4.0

way better then the 411 main st location. that location is the the worst i have ever been. East Drive was clean, people were nicer as well

HAYLANPERSAUD R. 
Rating:
4.0

I requested a dolly and did not get it.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Petagay C.  |  Overall Experience 
Rating:
5.0

After the first person who assisted us took off never to be seen again the owner saw us standing in the lot, asked us which trailer we were assigned, he disconnect it from a truck himself and with the help of a second worker, who was also very helpful, hitched the trailer to my vehicle. I'd like to thank the owner and the the second worker, excellent customer service like that really made my day and we left the lot happy. Thank you

Karl C. 
Rating:
2.0

Long wait times

KUNDANSINGH D. 
Rating:
5.0

Staff were all very friendly and the ladies at the desk went out of their way to help me :)

SHERRILEE W. 
Rating:
5.0

Customer did not leave a comment.

VIVEK S. 
Rating:
3.0

Customer did not leave a comment.

HARVEER S. 
Rating:
5.0

No comment

MARIAFLORENCIOJ T.  |  Overall Experience 
Rating:
1.0

They charged me extra on fuel. For 5liter gas they charged me $37.40 that's not fair

Zahid A. 
Rating:
5.0

More employees so that no long line up

Maria Florencio T. 
Rating:
1.0

Last night I booked your 26 ft truck and you guys confirmed my booking. But today morning you customer service called me and said we don't have 26 ft. You guys said me, we have only 20 ft. Otherwise srry. It's not fare. It's my bad experience. In future I ill not go with u haul.

Harjit S. 
Rating:
4.0

The return person was not there when I arrived so I had to wait a long time to give in my key

Katrina D. 
Rating:
3.0

Customer did not leave a comment.

EUMAR L. 
Rating:
4.0

Customer did not leave a comment.

MOSES B. 
Rating:
1.0

I was double charged for no reason, and waited two hours on their phone line to correct it, every time someone picked up, they spoke to me then put me back in queue, and I waited 40 minutes in between people. I will now be dealing with this through my bank, very poor service, I am very disappointed and will not be using again.

KHALID S. 
Rating:
5.0

Show rates and km charge for monthly pickup truck renters

DANNYR T. 
Rating:
5.0

Customer did not leave a comment.

KRISENDATH M. 
Rating:
5.0

Excellent service

MONTUKUMAR P. 
Rating:
4.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

Customer did not leave a comment.

Mariel B. 
Rating:
1.0

The people who work here dont know what customer service is. The guys who work in trailer area are just there collecting hours to pass by. They slack too much and waste customers time. Had to wait almost 40 min for someone to come help unload the trailer.

SANGEEVAN V. 
Rating:
5.0

Customer did not leave a comment.

thulane s.  |  First Impressions 
Rating:
5.0

Clean building, secure units with great climate control.

Alexander D.  |  Overall Experience 
Rating:
3.0

The staff is not very courteous and don't try to understand the customer's situation or questions before responding, leading to customer repeating their situation or request few times. In short, more maturity in staff will be helpful in improving customer experience.

anshu K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanne R.  |  Overall Experience 
Rating:
5.0

This is the best place I ever been greats are fine could be better I had my stuff in there for over 2 years everyone was friendly answered all my questions place was clean even the washrooms was clean excellent place to keep your storage

ANGELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACIAN C.  |  Overall Experience 
Rating:
5.0

Cheapest unit of size I needed in my local vicinity

THOMASK Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sean h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Regina V.  |  Overall Experience 
Rating:
5.0

The staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.

Robin P.  |  First Impressions 
Rating:
5.0

It would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 🙂

JONATHAN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vindra b.  |  Overall Experience 
Rating:
5.0

There was nothing I didnt like about the storage unit. It was temperature controlled, and well lit. But I also appreciated that it was very secure in that you had to enter a code to enter and exit and the locks were supplied. I always felt that my personal things were safe and well looked after in my storage locker. Thankyou

Darlene W.  |  Overall Experience 
Rating:
2.0

Received a locked locker found out at midnight after I arrive with a loaded truck. Drove 4 .5 miles total and was charged 92.06 for the truck and 62.81 for fuel. They claim i used 1/8 fuel so, does that mean the truck gives 36 miles to the tank?.

SHAUNRICK G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julian b.  |  Overall Experience 
Rating:
5.0

GREAT STAFF! GREAT FACILITY! GREAT PRICE! GREAT EXPERIENCE!!

William O.  |  Overall Experience 
Rating:
5.0

I really appreciate the fact that such places as U-haul storage exist. Wonderfully safe, clean and affordable. Thank you!

Jadwiga P.  |  Overall Experience 
Rating:
4.0

One problem area is the online booking process. When booking the unit, I completed the application but it did not work. When I realized that there was no email confirmation, I phoned and there was no record of the application and the process had to be repeated on the phone. When we were booking the truck the same thing happened. It could have been a real disaster if I had not followed up by phone. The staff however, were wonderful, helpful, pleasant, kind, understanding and for that reason, I would recommend them to anyone.

Kerri H.  |  Overall Experience 
Rating:
3.0

I had stored belongings of mine for about three and a half years in the Bramalea storage unit . It was very convenient to get in and out of when I needed something. And the area was kept clean and the price wasn't bad. I did have one issue though. I was away from my storage unit for 1 year, and when I went back to get my stuff I was surprised to see many mouse droppings. So that would be the only negative. I had to throw out a mattress and box spring, as well as two other boxes of towels. I know mice aren't anyones fault, but just a heads up to others who have to store items, pack them accordingly.

Cassandra R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennie L.  |  Overall Experience 
Rating:
5.0

The staff were courts and friendly. In fact they were engaging me in conversations, while efficiently executing their duties. I was thoroughly impressed with their overall deportment.

Ivor T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

julian O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enzo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC M.  |  Overall Experience 
Rating:
4.0

I wish it was accessible 24/7.

Naveen K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACEY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antony a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony k.  |  Overall Experience 
Rating:
3.0

The storage units were a bit small. I had to store my items/furniture from a three bedroom house and had to rent 2 units. The height was inadequate as there was only so much stacking that could be done.

Cecily B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alysia v.  |  Overall Experience 
Rating:
5.0

I loved your service your staff was always on point and pleasant I will be using you in the future

chanelle h.  |  Overall Experience 
Rating:
5.0

Keep up the wonderful work guys.

YVETTE H.  |  Overall Experience 
Rating:
4.0

I had a unit here about 10 years ago and I think I could visit 24/7. Recently I wanted something and saw that hours were restricted, I had to buy something I had stored as I could not get it.

JAMES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heimrich K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha R.  |  Online Move In 
Rating:
3.0

Free unit was located furthest unit from the door. If this is the case for paying unit i would not be interested.

CHRISTINEP S.  |  First Impressions 
Rating:
2.0

The staff were as friendly as they could be under the circumstances. The systems were down which created a very long line up and long wait times. It was extremely uncomfortable for everyone involved. I felt badly for the staff and the experience made me late for work. I would not recommend this facility to anyone. It would be hard to explain my experience and I not to mention they did not have what was booked months ago for me. I ended up having to have two lockers, not side by side and was not offered any accommodations for it.

Samantha R.  |  First Impressions 
Rating:
4.0

Very nice and clean system.

nabila k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamara W.  |  Overall Experience 
Rating:
1.0

why send threatening late fee messages 3 or more times, when you have my credit card on file.. why try to charge me a second unit fee when i clearly moved out of that unit 2 days before a new monthly fee could begin. Your customer service is crap

randy i.  |  Overall Experience 
Rating:
5.0

You are doing a great job everyone. Thanks!

Takenarine L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne c.  |  Overall Experience 
Rating:
5.0

Our move from Winnipeg to Brampton would Not have been possible without U- Haul. Thank you for everything .

kiran m.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Scott N.  |  Overall Experience 
Rating:
5.0

Counter person was on their own because the other person had to leave to pick something up and although busy she was calm, extremely friendly, and efficient. She called back to the storage area and had another woman, who was very friendly as well, meet me and show me where my unit was. I've had to rent storage a few times over the years and have never seen a facility that was this clean, organized, and maintained. I hope that this gets back to the Brampton staff because they all deserve a HUGE pat on the back.

ROBERT N.  |  First Impressions 
Rating:
5.0

The manager for the location is wonderful! She was very friendly, warm and helpful from the first day!

debbie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micaela R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY S.  |  Overall Experience 
Rating:
4.0

Thank you.

Nalini J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tamara s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andreanne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIOGO B.  |  Overall Experience 
Rating:
5.0

Very good

genn L.  |  Overall Experience 
Rating:
4.0

I was disappointed, when I got an email saying that my account was overdue for my storage locker, and I would be charge a late fee, when I had informed the desk clerk I was moving my stuff out of the locker space and that was reason for renting the truck. It send off an alarm to my head, however I did call in and I do think the matter has been resolved. That was my only disappointment.

Danny H.  |  Overall Experience 
Rating:
5.0

The staff at this location has been especially helpful during this pandemic. Great experience. Exceptional staff!!

michelle p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucie D.  |  Overall Experience 
Rating:
5.0

Did not have to talk to anyone but I’m amazed at how clean it is. I’m very happy. Price is ok too.

Scott N.  |  First Impressions 
Rating:
5.0

You have nice and happy workers there and they need a free coffee sometime thanks

louise k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gloria g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M.  |  Overall Experience 
Rating:
3.0

I found that when dealing with Shelly, my experience and service was above and beyond. However when dealing with the other staff the both experience and service went dramatically down. I feel that if the staff gave half the performance of that of Shelly, the overall service and experience would be significantly better.

Daniel H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LINI R.  |  Overall Experience 
Rating:
5.0

Their was 1 person name Clint, he was extremely helpful. He was well trained and knew everything about storages. He showed me around,made me feel secure and comfortable. Thanks.

Gwen M.  |  Overall Experience 
Rating:
3.0

There was no lighting in the storage unit which made it difficult to see anything. The late fees were expensive and added on after only a couple days which I thought was too soon. I felt like I was paying too much for my unit every month. The staff were always very friendly and helpful but they didn’t always know the answers to simple questions. I would use Uhaul again but hopefully I wouldn’t need to use the storage. Renting Uhaul vehicles I have never had an issue.

ELYSE P.  |  Overall Experience 
Rating:
4.0

Great staff and facility, easy to load into storage unit and return vehicle. Only issue was a long wait time to register for the storage unit.

Mary-Joyce S.  |  First Impressions 
Rating:
5.0

The team there are amazing!! Great location - definitely would reccomend!!

Trish E.  |  Overall Experience 
Rating:
5.0

Thanks

renee b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando F.  |  Overall Experience 
Rating:
2.0

Overall the facility is great; however upon moving out I was notified that there would be no partial reinbursement to me. All other storage places give something back. I will not store at uhaul again

Michelle P.  |  Overall Experience 
Rating:
5.0

Great service

kwadena o.  |  Overall Experience 
Rating:
5.0

Samantha was the one that helped me get a storage unit she was great and understanding and she had lots of patience with me

ANGELA B.  |  First Impressions 
Rating:
5.0

Clean & secured storage area manage by friendly staff.

alvin m.  |  First Impressions 
Rating:
5.0

It's nice and for a very good price to rent

carmen a.  |  Overall Experience 
Rating:
5.0

Great service

florence a.  |  Overall Experience 
Rating:
5.0

The service was very nice, I really appreciated their help! I would definitely recommend this place to rent a trailer or truck, as well as a storage place.

Maksim R.  |  Overall Experience 
Rating:
5.0

Really great service here. I rented a van and stored stuff here also. A really great facility. I highly recommend it. The staff are friendly and helpful. I will come here every time from now onward.

Ram E.  |  Overall Experience 
Rating:
3.0

the experience was good, but they are needing more staff to support the busy .

NORECIA S.  |  Overall Experience 
Rating:
5.0

service was great and very comfortable. we rented before and and will when we need. also we do tell about the service to my friends.

mujahid j.  |  Overall Experience 
Rating:
4.0

Thank you

JOSE A.  |  Overall Experience 
Rating:
5.0

Shelley, in charge of the Storage department - is excellent. Shelley goes out of her way for the customers. In my opinion she should be getting top dollar with U-Haul.

Leanne P.  |  Overall Experience 
Rating:
5.0

I wanted to first send a special thanks to Sam for taking good care of us with the storage and truck rental. She was very clear with all the procedures that needed to take place before and after. Thk

ANGELA G.  |  First Impressions 
Rating:
5.0

Accommodating and good service.

Marissa B.  |  First Impressions 
Rating:
4.0

Great facility for storage and auto rental. Extremely clean & well maintained storage area. My only reason for not giving an excellent rating, was because of the long wait time to get to the counter.

Peter R.  |  Overall Experience 
Rating:
2.0

the staff at this location are so poor I booked a locker on the main floor and the worker didn’t know where it was. I closed the unit at 6:40pm I went back to ask a question and they closed 10Minearly

nicole A.  |  Overall Experience 
Rating:
5.0

Its good service

amanpreet s.  |  Overall Experience 
Rating:
2.0

It seemed like only certain staff wanted to be of service and others, customers were an inconvenience. The facility wasnt overly dirty but the bathrooms were always disgusting and never had toilet pap

Bethany T.  |  Overall Experience 
Rating:
5.0

Sam was a great person with excellent customer service, she goes extra length to ensure customer are happy.

Babajide A.  |  Overall Experience 
Rating:
5.0

I think the automatic back doors should have been always available. The small door beside key pad after hours was very awkward and tight to get the dolly cart through. For Future, Thanks. Pamela

Pamela Y.  |  Overall Experience 
Rating:
2.0

Had to wait a long time to get to the desk

ANNE M.  |  First Impressions 
Rating:
5.0

THE BEST STORAGE, SUPER CLEAN, ORGANIZED VERY WELL CLIMATED WINTER AND SUMMER ... ITS VERY FRIENDLY EMPLOYEES ,,,, THANK YOU VERY MUCH FOR YOUR ATTENTION MANY THANKS

claudia b.  |  Overall Experience 
Rating:
5.0

Staffs are friendly and helpful. These facility is highly recommended.

leila q.  |  Overall Experience 
Rating:
4.0

Dont revise ur rates every year

Shahzad K.  |  Overall Experience 
Rating:
5.0

Good service.

RONALD M.  |  Overall Experience 
Rating:
4.0

katie was very helpful. and she showed she cared.

Larry G.  |  First Impressions 
Rating:
5.0

Excellent customer service

Henry N.  |  First Impressions 
Rating:
4.0

Staff were truly helpful as reservation for 1 month free rental had not been made by other U-Haul on Weston Road. Fortunately, they could accommodate me. Much appreciated.

Marjorie C.  |  Overall Experience 
Rating:
4.0

I am happy overall. But I have couple of things that I need to talk such as not enough trolley. We have to wait long time for trolleys. Also a water in the middle of storage boxes of clothing are wet

Evangeline R.  |  Overall Experience 
Rating:
5.0

Shelly, who I believe to be the manager, was absolutely wonderful. Her honesty and compassion were heartwarming.

ronald d.  |  First Impressions 
Rating:
5.0

Anything wrong

CHEIKH AHMADOU B D.  |  Overall Experience 
Rating:
3.0

The young lady who waited on me was great. My reservation for storage caused a very long delay and was quite frustrating. The fault lies with U-haul at a different location who was responsible.

Marjorie C.  |  First Impressions 
Rating:
5.0

My experience was great, staff was always friendly and accommodating. There were no bugs and the facility was always clean. If I every need storage again, I'm coming back to this location!

Shantee L.  |  Overall Experience 
Rating:
4.0

No comment

JOYCELET B.  |  Overall Experience 
Rating:
5.0

Clean facilities , secure and the uhaul staff lady who helped me gave clear instructions of how access the storage .

Ephraim M.  |  First Impressions 
Rating:
2.0

I have reached out to this location multiple times but no one answers my emails.

Thomas O.  |  Overall Experience 
Rating:
4.0

Counter was too busy and initial set up was slow and done incorrectly while in store. Had to call and email 2 additional times to get the account set correctly, but after all was good.

Scott G.  |  Overall Experience 
Rating:
4.0

My U_Haul experience was good with the exception of the times you send the automated e-mails. Every e-mail i recieved was AFTER 1or 2 am! I dont like to get alerts on my phone at these ridiculous time

nicholas s.  |  Overall Experience 
Rating:
5.0

Customer Service was great the representative took the time to explain . Very clean environment would use this facility again.

JANET O.  |  First Impressions 
Rating:
1.0

worst storage service I have ever used. I moved out today to access storage. Your service does not accept debit card payment online and you dont let customers to pay in any uhaul branch and etc

Samson Wilton H.  |  Overall Experience 
Rating:
2.0

Had to wait a lott for the access and truck

Sanjay K.  |  Overall Experience 
Rating:
5.0

Ive been using uhaul for ov er 15 years now and their facilities and services are amazing. They are always there to help you with whatever you need. I always recommend them to everyone i know.

peter n.  |  Overall Experience 
Rating:
1.0

I had a very bad experience with the 24/7 share and at the 515 tauton in Oshawa location also I had to call the 1800 uhual for info and a girl named sylvie. Not only I didn't receive my dolly and pads

Jusyl S.  |  First Impressions 
Rating:
1.0

Staff didn't seem like they cared and when you would call you'd be put in hold for so long you'd just hang up. Even after I told them I was giving up my locker I received a phone call saying behind

KARL W.  |  Overall Experience 
Rating:
5.0

well done

DENNIS J.  |  Overall Experience 
Rating:
1.0

Call me to find out how embarassing your company treated me since I picked up that old faulty transmission truck and that mystery storage unit that nobody could help me find.

Adriano A.  |  First Impressions 
Rating:
4.0

Down side was it was either always very busy or they’re not staffed properly expect to wait My original booking was done online. I booked drive up a locker, got on site to be told none available

MICHELLE P.  |  Overall Experience 
Rating:
5.0

would use again, if needed thanks

BRUCE S.  |  Overall Experience 
Rating:
5.0

This facility was always immaculate, & junk left by some renters was quickly removed. All questions were answered completely and with care. Wish we could move this facility and staff with us

RON K.  |  Overall Experience 
Rating:
2.0

Poor customer service and long wait times. One last was very rude yelling at her staff

natasha a.  |  First Impressions 
Rating:
1.0

worst experience ever, no one i know will use uhaul.

Jordan M.  |  Overall Experience 
Rating:
5.0

The lady who helped me was terrific. Made the moving experience much better.

Daljit T.  |  First Impressions 
Rating:
5.0

Very nice

ronald l.  |  Overall Experience 
Rating:
5.0

Nice employees

julburt r.  |  Overall Experience 
Rating:
4.0

Overall above average but a negative. Found mouse droppings upon moving out. GM did what she could to resolve issue, she was helpful. But, damage already done to no fault of their own.

VALERIE M.  |  Overall Experience 
Rating:
5.0

No complaints. Barely ever came to check on unit or add/remove items from unit but building can be accessed still when office closed which is nice.

NATASHA D.  |  Overall Experience 
Rating:
5.0

411 Main St N, Brampton, ON L6X 1N7 STAFF MEMBERS - NOT ACCOMMODATING, NOT FRIENDLY: 152 East Dr, Brampton, ON, L6T1C1 STAFF MEMBERS - VERY HIGHLY ACCOMMODATING, EXTREMELY FRIENDLY

sylvie l.  |  Overall Experience 
Rating:
5.0

Great customer service the person was knowledgeable and fast friendly service

Jeeta P.  |  Reservation 
Rating:
5.0

It was my first experience to use storage.I must say my experience was an excellent one in every way.I will recommend your services to others. Thank you . CG

cynthia g.  |  Overall Experience 
Rating:
5.0

Had a unit for almost 2 years .. the staff were always friendly and facility was always clean. I loved the new bay doors! I was able to pull my truck in. Way easier to load. Thanks again uhaul

Christina g.  |  Overall Experience 
Rating:
3.0

Please be careful n make sure u get a end receipt because if not they tried to get me on extra month on both storage container I had sent me a bill almost 400 n i had emptied them 3 days early .

Al C.  |  Overall Experience 
Rating:
4.0

Only had 1 issue, was previously advised that a fee would be waived if I signed up for automatic payment. It wasn't done and the manager never got back to me per my call so I cancelled it.

ROWAN J.  |  Overall Experience 
Rating:
1.0

The girl who set up my account was very rude and disrespectful.

Architkumar S.  |  Reservation 
Rating:
4.0

It was busy but didn't have wait long storage area was clean and tidy.

Craig W.  |  Reservation 
Rating:
5.0

The two young ladies who helped me where wonderful. So nice and sweet. Very professional.

Arely A.  |  Reservation 
Rating:
5.0

The staff at this location were fantastic!

FURELLA G.  |  Overall Experience 
Rating:
1.0

I was much clear to order a certain storage with an specific details with the size the reason I need it for. And what I store on it unfortunately I got a box smaller than my Bathroom .

SIHAM HASSAN E.  |  Overall Experience 
Rating:
1.0

the original check in wax terrible. over charged....gave wrong storage unit and rented truck for 1 hour which almost cost me 2 daus after 6 hours

SHAUNA H.  |  Reservation 
Rating:
4.0

satisfied with the facility and staff thank you

RAYMOND N.  |  Overall Experience 
Rating:
5.0

Great experience

ANNETTE F.  |  Overall Experience 
Rating:
5.0

Happy to have used their services Very easy!

Andre W.  |  Overall Experience 
Rating:
5.0

Would definitely recommend this storage to friends

MARIE-CATHERINE E.  |  Overall Experience 
Rating:
5.0

Thanks.

JOAN D.  |  Overall Experience 
Rating:
1.0

Aaq

jawaher a.  |  Overall Experience 
Rating:
5.0

I have had a few problems but always the staff was able to resolve things. You need local customer service answering the phones when the stores does not pick up it may improve customer relations

SAMUEL J.  |  Overall Experience 
Rating:
5.0

Everything was great quick.

MANDEEP A.  |  Reservation 
Rating:
4.0

it was a great experience and i would recommend this facility to anyone. Michael

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Everyone was friendly. Great service.

Leigh W.  |  Reservation 
Rating:
1.0

I rented a truck on top of renting a unit, I left ear pods in the truck, called NUMEROUS times, could NEVER reach the actual facility, the owner ASHLEY never called me back!! AWEFUL service!!!!

Elia L.  |  Overall Experience 
Rating:
5.0

Girl that helped me wa great The was kind and very helpful, wish I had her name for you

Andre W.  |  Reservation 
Rating:
1.0

Everything that was told to me when I had made my booking were lies. So I went the day before my move to check out my storage, but their was none n when u did have it it was the wrong size

Rosie S.  |  Reservation 
Rating:
1.0

V. Worst service on phone taking booking and confirming wrong booking and 90% customers service & booking officers are rude & cut the phone between booking. I have wasted 7 hours & 13 calls. Worsted

TIME TO T.  |  Reservation 
Rating:
1.0

I was incorrectly billed for the year that I was using storage. staff was rude and always promised a manager would call me but never did. I paid the higher price and never got my money back.

Deandra P.  |  Overall Experience 
Rating:
2.0

Uboxes arrived late x2 forcing us to pay extra fees with our condominium despite a 4hr window for uhaul to deliver. Delivery charge in quote not honoured on delivery of uboxes when prices increased

Helen E.  |  Overall Experience 
Rating:
4.0

They should try and go beyond their dutycall

Elizabeth A.  |  Overall Experience 
No reviews have been submitted for this location.

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