Stacy is the best! Very very helpful and so nice. She really made the whole process very smooth and we had no issues. Would certainly use this location again.Amerigo P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Brentwood
Brentwood, NH 03833
(Formally Budget Storage)
Services at this Location:
- Mon–Fri9 am–5 pm
- Sat–Sun8 am–3 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank youBrian N. | First Impressions
Outstanding customer attention and care!Mia H. | Overall Experience
Quickest and easiest drop off ever. Love it!Riad B.
Stacy n team do a great job! Awesome locationDANIEL H.
Overall great experience and outstanding customer service!Alexander H.
Thank you to Mike in the Exeter office and Stacy in the Brentwood officeJeffrey H.
Customer did not leave a comment.Riad B.
Customer did not leave a comment.STEPHEN A. | Overall Experience
It was great dealing with you. No complaints. Will use this location again.John C.
Customer did not leave a comment.Louis P.
Thanks for all of your help!Mary Broadbent S. | First Impressions
Customer did not leave a comment.Dana H. | Overall Experience
Thank both locations for making a long move great. Kind and curious personnel made my move better.suzanne B.
Awesome place !!! Thanks for a quick and easy transaction !!! Very perfessional and friendly!! Thanks Stacy for fitting me in the last minute !! I greatly appreciate it !!! Have a wonderful Thanksgiving !!! Sincerely Donna Carroll !!!donna c. | First Impressions
Customer did not leave a comment.james M.
I was looking for a 6-ft by 12-ft trailer that U-Haul said was available, but ultimately was not. The purpose was to tow a John Deere 1 Series Tractor. So I decided to rent a car carrier. Once at home I discovered the wheel on my tractor was not wide enough to place on the trailer. So I returned the trailer. From the time of pick up to the time of return was about 45 minutes. The staff on duty said there was no refund since I rented the trailer regardless if it was was not able to used for the intended purpose. He provided me with the name of the manager which called and left a detailed message but with no response. My prior experience at this location was excellent, but based on this service I will never return and will tell all of acquaintances not to as well.PETER R.
Customer did not leave a comment.virginia f. | Overall Experience
Customer did not leave a comment.Gregory R.
Very accommodating and friendlyKEVIN B. | First Impressions
Customer did not leave a comment.Rodney A.
Customer did not leave a comment.STEPHANIE B.
Customer did not leave a comment.Mike S.
Stacey was always a pleasure every time we interacted with her. We'll be back for any future moving or storage needs.Kevin W. | Overall Experience
Staff could not have been nicer. Great people!Walter J. | Overall Experience
We were extremely pleased with the staff and how accommodating they were to our storage needs.Hazen W. | Overall Experience
Customer did not leave a comment.BRIAN H. | Overall Experience
Customer did not leave a comment.Robin G. | First Impressions
Customer did not leave a comment.Jeffrey F.
Super friendly staff. I'll be backKurt K.
Customer did not leave a comment.stephen A. | First Impressions
Customer did not leave a comment.Charles H.
rep was extremely helpful and took care of all of the questions I hadJohn B.
Customer did not leave a comment.Jamieson G.
Stacy is great! Very helpful and pleasant.Thomas K.
Customer did not leave a comment.Robert B.
Always a fantastic experience at this location. The staff is super friendly, accommodating, and knowledgeable. Equipment is always in good condition.Blake L.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Derek D.
We kept our pop up camper at your facility for 5 years. Your staff was always extremely courteous. We recently tried to get the camper up and running. One gentleman on your staff spent 90 minutes helping us get it hitched up and moveable at the end of the day on a Saturday. It was the nicest thing anyone has ever done and we really appreciated it as we couldn’t have gotten it hooked up without him. We wish you all the best with your business.PATRICK S. | Overall Experience
We did have a hiccup that the truck stalled out when we were at our delivery site. We were able to get someone to jump the truck. This put us behind by 10 minutes but luckily we were supported for our return. I was a little upset at the beginning that we had booked Exeter and were moved to Brentwood but having worked with them I will in future ask for Brentwood. They were very good to work with.Karen P.
Stacy was awesome!Thomas K.
Customer did not leave a comment.roger K.
Quick and easy. A really friendly man to help us drop off.evelyn W.
Customer did not leave a comment.Douglas L.
Customer did not leave a comment.maureen b. | First Impressions
Maddie was terrific. Very helpful and conscientious.Mark H.
Friendly, knowledgeable, and very helpful staff.shawn c. | First Impressions
The customer service was above and beyond. Extremely friendly and helpful.Elizabeth M.
Customer did not leave a comment.Christopher G. | First Impressions
Customer did not leave a comment.Rachelle H.
Excellent location. Helpful and friendlyDaniel S.
exceptionaly friendly and helpful. thank youaaron T.
Customer did not leave a comment.Bruce H.
Nothing needed to improve . Everyone from picking up to dropping off was excellentSam M.
I have used them several times and each time they have been very helpful and friendly.Diane Y. | Overall Experience
The most professional practices and the very best storage. The manager was outstanding!Sean Y. | Overall Experience
Stacey was excellent to deal with . Always upbeat and helpful !Chester L. | Overall Experience
No improvement needed! Everything was excellent, and we appreciate it very much!!!Elizabeth H.
We have so many choices when it comes to storage and/or truck rentals. I returned for this visit, even though there are several facilities closer to me, because I had such a positive experience in 2021. The management and staff are courteous, well-organized & professional. I will be renting trucks again in the future, and would highly-recommend this company to anyone looking to rent storage or moving equipment. Thanks so very much. -JeremyJeremy W. | First Impressions
Stacey was always so helpful with all our needs! Highly recommend and would use this location againSheila S. | Overall Experience
Stacy was above and beyond in service and was welcoming and an amazing problem solver.Geoffrey D.
Customer did not leave a comment.Eduardo K. | Overall Experience
Friendly and accommodating.Mario O.
The folks at the Brentwood location were so friendly and helpful, it made for a great experience. I've rented from a few u-haul locations where the people are not helpful and tell you to use the app for everything. This type of transaction is not well suited for an app, especially for an app you only use once in awhile. Customer service is essentially, and thanks again to the Brentwood folks!Richard T.
I Needed a truck quick like. On a holiday weekend too !!! No problem for this A Team !! Smooth as Silk... Thank you KB Repeat CustomerKevin B.
Customer did not leave a comment.Matt G.
Customer did not leave a comment.Ketil H.
Amazing staff! Super friendly & helpful. Went above and beyond! Thank you!Michelle T.
Customer did not leave a comment.Arthur H.
the staff was super friendly and knowRobert H.
Customer did not leave a comment.Anthony C.
We originally reserved at Epping Rd, Exeter location. I believe that one should have nenn brought to that location if he didnt have one.Paul F.
Customer did not leave a comment.Lisa R. | Overall Experience
Customer did not leave a comment.Francis G.
Customer did not leave a comment.Stephen A.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.William S.
Customer did not leave a comment.Keri-Ann P.
Customer did not leave a comment.jackie G.
Customer did not leave a comment.Thomas D.
This was one of the best UHaul rentals I've ever experienced. Everyone we dealt with were wonderful from Jen to the very kind gentleman who went thru the truck giving us the details just a great great job. Thank you all!Valerie D.
Customer did not leave a comment.Charlie K.
Customer did not leave a comment.Peter L.
Location and vehicle were fine, but interface for off hours pickup and drop off was terrible. Your website is too slow at drop off, instructions as to how to access vehicle on pickup were totally vague.Marcel B.
Jen and Bruce were so kind and sweet and went through the truck so I understand how to operate everything. They gave me do's and don'ts. Moving is stressful and tiring but Jen even stayed late so I could pull in after hours and I could give the key right to her. Such a sweet person. 10/10 recommend.Melanie K.
Everyone at both locations were super helpful and friendly, even when the computers were acting up, they all went above and beyond to get everything we needed! I can’t thank them enough! Gos bless !Renee M. | First Impressions
Peter a new hire was awesome! Very thorough, professional and pleasant during both the check-in and check-out process! A pleasant surprise and rarity compared to the wide spread poor customer service experiences being provided by most businesses today!Stephen S.
The service at this U-Haul facility is outstanding, and I highly recommend this facility to anyone needing to use a truck or trailer to move anything. The folks at this facility are very friendly, very competent, and make the whole process of renting a vehicle simple and quick.John F.
Jen was professional and really kind. She and her husband are really good people to have working for you. I'd hire them.sharon K.
Stacey was so helpful! After a very stressful morning where my U-Haul reservation was changed without my knowledge, she really came through last minute with a truck! So easy to pick up! I'd definitely come here again.Samantha A.
Staff was great with the rental from pick up to drop offRobert B.
Stacey was great and actually got a second storage unit for my son as she's been so great to work with during this move.George F.
Tire was slashed on a truck that was â€œinspectedâ€. Manager, Stacey was responsive and took care of the issue promptly. We liked her responsiveness. We will note, however, that we were surprised to see that the fuel tank was not full at the time of rental. Due to your ability to see that we were going to be traveling over 500 miles one way, wouldn't it have made sense to have a full tank of gas for the customer at time of rental?Daniel D.
Stacey at the Pick-up location was wonderful. She was very apologetic about the issues I encountered in Ohio and offered additional assistance if I needed to continue to resolve the issue. I could not have been happier with the drop off experience and believe Stacey is an asset to the company.Christian P.
Excellent. The lady was extremely speedy and respectful, pulled the truck right up to the door for me. Truck was in mint condition and was able to help my family move. We needed it last minute and they were able to support. Thanks Brentwood Uhaul!Madison D.
Outstanding experience! SUPER customer service!Courtney T.
Customer did not leave a comment.David F.
Customer did not leave a comment.Patrick B.
Stacy was awesome! She really listened to me about my prior experiences and was determined for me to have a great outcome. Well lets just say she knocked it out of the park!!!brent H.
Customer did not leave a comment.DANIEL H.
Stacey Stansel was superb. She took care of my needs and checked the trailer hookup, lights and my paperwork twice before i departed. She is a superb representative for UHaulcarl D.
Stacey is awesome!Glen W.
Stacy is super friendly and helpfulDon H. | First Impressions
Everything was smooth and a great rental experience!Stephanie D.
Customer did not leave a comment.Erika B.
Customer did not leave a comment.RANDY D. | Overall Experience
Customer service was great. Our uhaul reservation was originally for pick up in Haverhill but the day before our move the Haverhill location informed us they had no 15' truck for us even though the reservation was made a month and a half ago. We called around to other uhaul locations, and found this one which not only had the right truck for us but it was practically brand new. Thank you Brentwood uhaul!!!KRISTEN P.
Customer did not leave a comment.David H.
The staff is so friendly and helpful. I am very happy I chose this facility for my storage needs.VALERIE H. | First Impressions
I recommend this location highly. The staff are not only knowledgeable and courteous but also extremely engaging.The service was second to none.Christopher G.
No room for improvement you guys nailed it!James M.
Tammy and Stacey were outstanding to work with and went above and beyond to understand my situation, answer all my questions and advise me. Stacey provided exceptional service by making a note to relocate my units (I rented 2) closer to each other over the coming month so my mover will not have to charge me extra steps. The units themselves were very clean (others I have rented from competitors were not). I really felt well taken care of and would recommend this location to anyone.CURTIS R. | First Impressions
Customer did not leave a comment.Jan P.
Customer did not leave a comment.Daniel B. | Overall Experience
Great place. Super helpful and friendly!Mathew S. | Overall Experience
Customer did not leave a comment.Al H.
It’s always a pleasure. The staff was amazing.virginia f. | First Impressions
Everyone there is very friendly and helpful.Diane Y. | First Impressions
Customer did not leave a comment.Christopher B.
Great customer service. Highly recommend this location. Very friendly and helpful staff.David O. | First Impressions
Customer did not leave a comment.Kevin K.
Staff was extremely friendly and professional!Kristen P.
I have rented this trailer a few times now from these folks. Very friendly, professional. Highly recommendDavid H.
Staff is always friendly and helpfulScott W.
I don't usually write reviews unless it's to give a bad one to help save other people from a bad experience. However, that's not the case here. They gave me an excellent deal on a truck rental,and Stacey (the person I delt with), convinced me to leave the current storage facility I'm using for two 10 x 20 units off of her. She is a great salesperson and very friendly. When I rent from U-Haul it's usually from the one in Salisbury Mass. But I will be going to this one from now on. I highly recommend it!Arthur J.
very customer friendly and focused on a positive valued oriented rental experience.This exemplary experience should be the standard for customer interaction.Terry F.
Customer did not leave a comment.John H.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.jan P.
Customer did not leave a comment.Russell L.
U-Haul Moving & Storage of Brentwood Is a fantastic place. They are helpful, friendly and always have what I need on site! Unlike the run around at most locations or online! Stacy is awesome!!Sharon B.
Customer did not leave a comment.Kevin O.
Stacey went above and beyond to make my pick up a smooth, easy, and informed experience. I was picking up after business hours yet Stacey still offered her help without being asked. The online pick up software is cumbersome, confusing, and just plain didn't work . Getting my truck and being where I had to be would have been impossible without Stacey's help.David L.
Very friendly service, took the time to explain all the ins and outs of renting a truck.NEIL M.
Customer did not leave a comment.Vanessa L. | First Impressions
I would use again. The restroom was very convenient and clean. The personal are outstanding. Thank youDavid D. | Overall Experience
Very goodMike k. | First Impressions
Customer did not leave a comment.Jonathan S. | Overall Experience
Stacey and Bruce went out of their way to be helpful. Very friendly and professional I am recommending them to all my friendsLucy M. | Overall Experience
Extremely friendly and helpful employees.Anthony H. | Overall Experience
Customer did not leave a comment.Brian S. | Overall Experience
Stacey is top notch and always friendly and professional..I never worried about my RV being there.. I want to say thanks to all the crew..RICHARD B. | Overall Experience
Customer did not leave a comment.Hayley R. | First Impressions
Customer did not leave a comment.Fiona B. | Overall Experience
Friendly peopleChris D. | Overall Experience
Customer did not leave a comment.Bruce H. | First Impressions
Stacey was great! Very friendly and helpful!Roxanne M. | First Impressions
Always A+ when I have gone to this place. The staff is beyond friendly and accommodating. Answers any questions I have. Will be using again for any moving I’ll be doing in the future.Sarah H. | First Impressions
Customer did not leave a comment.David N. | Overall Experience
All ways great service at this location. Easy access and clean. Great job Stacey and crew.Scott R. | Online Move In
Stacie really goes all out to be helpful!Karen Y. | Overall Experience
We needed a unit fast because of a delayed closing and need to return the truck. Charles was FANTASTIC! Courteous, professional, friendly...he helped us all the way from truck rental through the securing of a storage unit. Prices were reasonable. Highly recommendTheresa L. | First Impressions
nice facility. Manager was proactive in contacting me when a unit became available to ensure I had it reserved before time I was hoping for it. Good experience.Jim W. | Overall Experience
I was a unit renter through 3 property owners. Was a great place for my storage needs... The current manger, Stacy was always a pleasure to deal with and was always super friendly and helpful....Tad D. | Overall Experience
Customer did not leave a comment.Andre L. | First Impressions
Fast, friendly, and knowledgable. Thanks to Stacey & Charles for making it super easy.Matt C. | First Impressions
This is our second time using u-haul and storage of Brentwood and it was just as smooth as the first time. No issues. Friendly staff and clean storage units that are easy to access!Jessy h. | Overall Experience
Customer did not leave a comment.Rich D. | Overall Experience
I love Stacey, she's the best. I felt like she went out I her way to help me.Cruz C. | Overall Experience
Wonderful place! Friendly and helpful employees!!!Mary S. | Overall Experience
Staff is very helpful and friendly.Shannon J. | Overall Experience
All good!Philip B. | First Impressions
Stacey was the best. She was more than helpful and accommodating to my storage needs. I highly recommend this location. Thanks again for everything Stacey.Cruz C. | First Impressions
Customer did not leave a comment.Carol C. | Overall Experience
One of the best rental operations I have ever used. The staff was pleasant, cooperative, and professional.Warren K. | Overall Experience
Super friendly and accommodating!KRISTIN G. | Overall Experience
Customer did not leave a comment.charles s. | First Impressions
Customer did not leave a comment.david d. | Overall Experience
Customer did not leave a comment.Dwain S. | First Impressions
Customer did not leave a comment.MICHAEL W. | Overall Experience
Very pleasant people.Nancy E. | First Impressions
Stacey is absolutely amazing and helped make the stressful experience of moving go smoothly.sandi C. | Overall Experience
Everything was wonderful. Stacey is a great asset and manager. She kept me informed on everything and let me know when I forgot to pay! She was always thoughtful and helpful. She went beyond and above when I needed a truck at the last minute to get my things out. If I needed to store again I would definitely be back here. Also If I need to rent another truck I will be back to see Stacey! Thank you so much for a wonderful experience!!!Peggy K. | Overall Experience
Customer did not leave a comment.Kamal A. | Overall Experience
Customer did not leave a comment.Kelly W. | First Impressions
Was happy with everythingSusan O. | First Impressions
Customer did not leave a comment.Duane R. | First Impressions
Customer did not leave a comment.Jon H. | Overall Experience
We could not have experienced better customer service from Stacey and she is an asset to your company. It was a very hot day when we emptied our storage locker and she checked on us a couple of times to make sure we were hydrated and had water. It was certainly a pleasure in having exceptional service when at times it is hard to find.Dennis M. | Overall Experience
The staff was always friendly and helpful! Thank you.James T. | Overall Experience
Customer did not leave a comment.Patricia C. | Overall Experience
Stacey went way above and beyond to make me feel welcome and explain all my options. Top notch customer service!Jon H. | First Impressions
Customer did not leave a comment.Samantha E. | First Impressions
Customer did not leave a comment.ERIC C. | First Impressions
Extremely helpful and friendly. Highly recommend this facility.Dennis M. | First Impressions
Stacey is great, they paved and improved the security of the property by adding a gate.lars b. | Overall Experience
Great experience. The staff here is amazing and helped ensure we got the best value possible for both a storage unit and trailer. They absolutely went above and beyond!Andrew R. | First Impressions
Customer did not leave a comment.Sarah B. | Overall Experience
One of the nicest facilities and personnel.Ovidiu M. | First Impressions
The sign up last year was easy, the size of the unit was perfect, and the staff at the Brentwood location were great.Larry L. | Overall Experience
Customer did not leave a comment.Deanna C. | Online Move In
Customer did not leave a comment.Herbert H. | First Impressions
Stacey came out and greeted us as we drove in the gate. She showed us a couple of different units that would suit our needs and offered several helpful tips for moving in. She made the check in, paperwork, and payment process quick and even enjoyable. An all around great experience!John C. | First Impressions
Customer did not leave a comment.Tandra B. | Overall Experience
Always a pleasure to do business, very accommodating!Skip Z. | Overall Experience
People working there are great. Friendly, helpful.Ernest S. | First Impressions
No complaints at all. I was late on payments alot because I kept forgetting I had the unit as it was full of junk anyways. I finally moved it out so I didn't have to keep missing payments but the staff where awesome and understanding of it and never gave me a difficult time which I greatly appreciate.James S. | Overall Experience
Stacey is one of the nicest people I’ve ever met!!Lindsay Z. | First Impressions