Customer Reviews for U-Haul Moving & Storage of Bridgeport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bridgeport

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ROBERT M. on

Rating:

The representative who assisted me was very personable and professional. He is an asset to this location.

Marion F. on

Rating:

Customer did not leave a comment.

Coline W. on

Rating:

Excellent Experience from the young lady who handle my u-boxes and took charge in doing everything to give me smooth move in and taken care of my stuff I commend you and appreciate you

john H. on

Rating:

Customer did not leave a comment.

Darrin M. on

Rating:

If I decide to use U-Haul Rental again, I would use this location. The staff was prepared and assured me that equipment was tested before being rented out. I think your U-Haul Rental Centers are far better than vendors who rent out U-Hauls along with other business activities. Thank you for the opportunity to comment, and I hope this helps you to improve the customer experience.

Latieq P. on

Rating:

customer service experience with manager was great will reuse this location for near future and will definitely recommend this location with others

Shamar C. on

Rating:

Awesome experience

George L. on

Rating:

One rep working the desk on a saturday morning. I was number 6 in line. I had to make a ferry so I used the cell phone and lock box for the return.

Shana M. on

Rating:

Customer did not leave a comment.

Julio J. on

Rating:

The store manager she was very polite and respectful, and loyalty person, regarding customer's service she's ok

Hershell H. on

Rating:

The system was down, the lines were long. The U-Haul associate (Samantha) kept her cool started working two monitors taking care of two customers at the same time! Very impressive!!!

Zachary T. on

Rating:

Horrible customer service at this location. Took an hour to rent and over an hour to make a return. AWFUL!!

Michelle O. on

Rating:

Everything went smoothly they even delivered earlier per request which was great!

Barbara M. on

Rating:

Customer did not leave a comment.

Jessica O. on

Rating:

Customer did not leave a comment.

Laron S. on

Rating:

Customer did not leave a comment.

kevin M. on

Rating:

Speed up the paperwork. It takes a long time.

Michele C. on

Rating:

Customer did not leave a comment.

JOHN G. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Original location refused to provide order. Was sent to second location. At that location there were no staff to be found. Found a walkie talkie and radioed staff that there were people waiting in the lobby. Other customer had been buzzing all the storage units looking for someone to help. This is my fourth recent use of Uhaul. Service has been HORRIBLE every time. Hours wasted going to different sites than reserved. Staff are slow. Often the order is not on the computer when you arrive and they have to hunt for it.

bob M. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

Seem to be in transition to all wireless. Service folks say in front of screens etc but pecked away on phones

Brian B. on

Rating:

Everything was fine until I found out that the truck I dropped off wasn’t checked in and I was charged an extra fee for late turn in. After a conversation with the manager later in the day, I was refunded the extra fee. Besides that, place was fine.

Xavier A. on

Rating:

Awesome customer service

Daniel S. on

Rating:

Fast and helpful customer service at pick up and at return. Very pleased with service at this location.

Xavier A. on

Rating:

Customer did not leave a comment.

JOHN G. on

Rating:

Difficult to contact attendant. need better communication notification system to locate help. intercom not great

JOHN G. on

Rating:

The attendant was pleasant and efficient

Simon H. on

Rating:

Did not visit container pick up location because moving helpers provided that service

Gary P. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

I was over charged when the employee clearly advised me if i use the app to do the return after hours i would not be charged. The manager was supposed to call me, i never received a call from anyone.

joseph E. on

Rating:

Great service

Christopher C. on

Rating:

Someone use my personal information to rent a Uhaul

MIKE F. on

Rating:

The young lady that processed my rental on the morning of the 2nd of September was very professional and courteous

douglas g. on

Rating:

The staff was very friendly and helpful nice people

Shavonnah D. on

Rating:

Very professional environments

Shawn S. on

Rating:

This was our first time using Uhaul storage. I have to say, we had a wonderful experience. The staff was courteous and polite. Both times, we worked with the general manager. She was exceptional!!

Melissa S. on

Rating:

Great customer service...

George J. on

Rating:

Your employee Michael Green is awesome. He is a true professional. He is friendly,polite,knowledgeable and helpful. Even though he is fairly new(6months), I thought he'd been working here for years.

Gabriel G. on

Rating:

Very nice and kind

Sonia C. on

Rating:

The ladies where super nice

michael L. on

Rating:

Excellent

Glenn V. on

Rating:

Despite registering online in advance, it took 45 minutes for your staff to complete my paperwork! Then, I was given the wrong unit. Now , I’m stuck in your elevator waiting for the fire dept.

michael L. on

Rating:

Slow check in

Douglas G. on

Rating:

the staff was nice

Douglas G. on

Rating:

The customer service rep was nice

Michelle O. on

Rating:

All staffs were very understandable when it came to making payments. They were friendly and very professional. Nice job guys. Ladys in the front great job. Thank you.

Daniel O. on

Rating:

The best

Daniel O. on

Rating:

I have been renting uhaul equipment around the United States for 25 years the pine street in Bridgeport ct is by far the best location it’s always clean the staff are excellent, knowledgeable and

Daniel O. on

Rating:

They are excellent

TONYA H. on

Rating:

If I needed storage again I would choose this facility

annie k. on

Rating:

I just love Samantha,so well organized and knows her job. She is fast with the customers,and so pleasant.Thank you Sam for your great customer service, keep up the good work,annie🙂🙂.

MAria R. on

Rating:

The only thing was when I took my stuff out of storage there were lots of mouse dropping on my sectional sofas, all over my boxes, my furniture. They gave me one month free but it doesn't cover damage

shares denise k. on

Rating:

Would Not ever recommend extremely horrible experience.Severe mental anguish over the loss of our storage unit being auctioned off erroneously.My family lost everything we owned gone.

EILEEN B. on

Rating:

You're the best!

tia e. on

Rating:

It was a pleasure working with uhaul. The customer service provided by the staff was great!

DANIEL G. on

Rating:

Sometimes the wait for service can stretch out. But everyone is courteous and helpful.

EILEEN B. on

Rating:

Always pleasant to work with such a professional staff.

lisa l. on

Rating:

The Uhaul on Pine st Bridgeport Ct is absolutely exceptional! There is a employee there by the name of Juan that went above and beyond customer service! He is truly an Angel! #VoteforJuan God bless u!