Customer Reviews for U-Haul Moving & Storage of Bridgeport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bridgeport

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Greer F. | Overall Experience |
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The entire team was amazing, helpful and efficient! Would recommend

LOURDES C.
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Customer did not leave a comment.

LUCAS S.
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Customer did not leave a comment.

WILLIAM P.
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Nothing everyone was great helpful kind and friendly quick pickup and drop off and very helpful with a few billing questions!!🙂

RENEE S.
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Customer did not leave a comment.

LUIS S.
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Customer did not leave a comment.

Letitia L. | Overall Experience |
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This was a smooth transaction to get my initial unit, change my mind to a larger one the next month then change to a smaller unit the next month.....then I finally moved into my new home! The staff was friendly and very helpful, fully accommodating my requests for the numerous changes. The manager was always available when needed. She trains her staff very well. I would recommend this storage site to anyone. L.Laberee

BAIRONVICENTE S.
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Good costumer service and fast I recommend it

JULIO T.
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Keep doing fast service, not all locations have the same service, the assistant was very professional

DOUGLAS M.
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good service by counter person.

MATTHEWA J.
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My van rental went well. I have storage at this location and every time I go they forget to turn the automatic door on and I have to walk to the desk and find someone. Often nobody available for a while. Shouldn't this be part of the opening checklist every day?

Uvir R.
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Customer did not leave a comment.

Brianna F.
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Customer did not leave a comment.

Dina S.
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Customer did not leave a comment.

CIARA T.
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Quick demonstration of how to operate vehicle

CARMEN R.
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The people that work there was very nice.Better service that the one in Boston ave.Bridgeport ct

THOR V.
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Not happy at all with the trailer that they gave me. the sales associate actually stopped to take a photo of the tire that blew out during my trip. The tire repair guy told me that the tires were not good an that they have seen many of they blow out. So that should have been replaced a while ago.

CLAIR G.
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Everyone was very helpful, Thank you

MICHAEL O.
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I arrived at 10:45 AM to pick up my truck, went inside, and could not find anyone. Another couple arrived a few minutes later and all of us walked around banging on doors and yelling "hello", hoping the attendant would hear us. We looked outside as well. 15 minutes later, he walked in, and the only thing he said was that we could only have one person per group at a time in the facility. No apology, no explanation about where he was. Very strange.

SHANAIRA C.
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Customer did not leave a comment.

MATTHEW G.
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Customer did not leave a comment.

GERARDO C.
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The UHaul customer service rep was friendly and efficient. We rented a 10' truck and it was very clean, easy to drive. The pickup and drop off process was very easy and made for a seamless move.

ANTHONY M.
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Customer did not leave a comment.

CHARLES R.
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Customer did not leave a comment.

Norma G.
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Thank you sooo much. This gentleman was very useful to me in my time of need. You rock!!

THOMAS N.
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Fix faulty gas gauge in truck, faulty gauge caused me to overfill gas tank .

adaeze m. | First Impressions |
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I ordered a Vehical and upon arrival to pick up. The vehicle was not available and the location did not know I was coming. The vehicle was stolen and I had to travel 25 minutes to another location. The moving services that were recommended were not available and I was charged for a service that I did not receive

CHARLES K. | Overall Experience |
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Customer did not leave a comment.

Thang T.
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I have the best service from U-haul so I am very happy.Good for me good for U-haul,the well known brand name in U S A.

Suzanne C. | First Impressions |
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Customer did not leave a comment.

Steven G.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Yahoa A.
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Customer did not leave a comment.

Jeff C.
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I arrived after hours so I did not go in to the facility or talk to anyone. But it was strange that when I pulled into the lot to drop off the car 2 police cars were in the parking lot. Also having issues trying to drop off the truck after hours was frustrating but calling customer service was very helpful.

Elaine D.
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The tires were not good for winter weather. This made the transport and return dangerous.

JUNIOR E.
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Very clean and spacious

Erik S. | Overall Experience |
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Could use the option to make partial payments, as this is why I am switching.

Juan R. | Overall Experience |
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Ashley and her team were very helpful, professional. Great costumer service.

Daniel B.
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Excellent service

MARIA M.
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Improving the time an agent answers the phone. I took me over 35 minutes on the 5 7 try.

Kevin S.
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Customer did not leave a comment.

BRIAN S.
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Customer did not leave a comment.

TERRON C.
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Customer did not leave a comment.

LATOYA K.
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Try to have better Custer service and work with people. Sometimes there running alittle late ib a move. There should be a grace period. If your going to take on extra fees or $30 plus in charges for someone being 30 min late without telling them about the charge before hand, that's a huge disconnect and major issue. I rented several times in the past. My company has a contract with other truck moving services that I will look forward to using in the future. Prices are good with uhaul but the sneaky rude staff called customer service is not worth my peace. Never again!!

Letitia L. | First Impressions |
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The staff was so informed about the products and regulations. My many questions were patiently answered. . Everyone was extremely professional. I thought I was receiving special treatment but then I realized everyone was treated this way! Renting a unit for storage was seamless. Moving-in was easy. My thanks to Ashley and her staff! L. Laberee

Peter R. | Overall Experience |
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The facility was well run and clean. The security was good and the units and hallways were well lit. We had a very minor incident of animal damage (likely a mouse) but it was very minor. We used the facility for about 6 months.

JAMES B.
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Customer did not leave a comment.

EMMANUEL O.
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Customer did not leave a comment.

Michael A.
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While the location was fine the attendant first told me that the trailer was not available despite my confirmed reservation. I had to be very assertive and she eventually reluctantly processed the rental. She directed me to the trailer "by the edge of the grass" and she would meet me there. I had a trailer connected and ready to go when she finally came out to tell me that I was to take a different (identical) trailer so I had to disconnect and connect to a second trailer. It was not the best customer service I have experienced.

CAROLYN A.
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Customer did not leave a comment.

KYLE S.
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Customer did not leave a comment.

ATHOR Q.
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Customer did not leave a comment.

LUIS R.
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Customer did not leave a comment.

Jesper G.
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The website experience is inconsistent on a number of levels. When booking a cargo trailer, the confirmations come back with a utility trailer. This seems to be an error/bug in the website. The consistency of the check in process across the app and the website is not great since you have to add vehicle information again.

JOHN B.
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Had a problem contacting the store on the day I had the rental vehicle. It was due back at 7pm and no one answered the phone. I called at 6:40pm and was on hold for 30 minutes. No one ever picked up. I incurred unreasonable charges after ward.

William A.
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This was my first uHaul rental. I made the reservation online. I chose U-Haul because of the low load height and ramp. I arrived to pick up the rental, upon looking at the 10' truck, I thought it may not be large enough for all the training equipment and realized it also did not have a ramp. I asked the associate at the desk if he had a 15' truck available. He answered in the affirmative, but it was his first day, and he needed to have his manager do the change the reservation. For the next 30 minutes, I waited patiently for his manager, whom he had contacted via cell phone. When she did finally arrive she took care of me quickly. and I was on my way. Once I entered the vehicle I noticed it was not the cleanest, but its a truck... I then found a cigarette in the ashtray (not cool!). The airbag light was on and there was a quarter tank of fuel. I filled up, loaded up and the following morning proceeded to our training location. On day 3 it rained. The vehicle sat for the morning. When we completed our training and were going to load-out we discovered about 3" of water in "Mom's Attic". This required us to remove all our equipment, get as much of the water out of there as possible and then put down clothing we use for scenarios to soak up the water that was left and try and keep the equipment dry. I did return the truck late and was hit with an additional day's rental in part because our class ran a bit late, but also in part due to the having to off-load, dry, and reload the truck. I understand these vehicles are not water-proof, but I believe there is an expectation they won't flood. This was very disappointing. I will have to look at other options and compare them next time.

Jim G.
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All went well

George L.
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My truck was given to another person, at the time I was supposed to have it.

ANDREW S.
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The location was fine. The web site (poor interface and glitchy functionality) and 1-800# (no one ever avail) was the reason I will kit use UHaul again.

MICHAEL S.
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Customer did not leave a comment.

DOUGLAS B.
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Customer did not leave a comment.

Teodoro B.
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Great customer service

MARIO G.
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The employees were very courteous and professional, however it took me almost 1 hr to get my truck because they only had one person working then they tell me I need to be back by 5 because someone else is picking up truck at 5:15! So you already took an hour of my time and I need to bring it in earlier then the 6 hours I requested? I only ended up with the truck for 4 hours and I booked 6!

JOCY P.
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Customer did not leave a comment.

PAUL B.
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Customer did not leave a comment.

ERIC B.
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The young lady with the glasses was so nice and really helpful The other old lady was ride didn't care about nothing she had a attitude and was very ghetto bot professional at all she said she got a cdl but she working at U-Haul lmfao

NOAM M.
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Customer did not leave a comment.

Josel D.
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Customer did not leave a comment.

George M.
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Dropped off trailer on 10/29/2020 after the store was closed. I called the number on the paperwork and waited on hold for 30 minutes. I could see a person working in the store but could not get their attention because I was outside in the rain.

WILLIAM P.
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Customer did not leave a comment.

EDWIN H. | First Impressions |
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Customer did not leave a comment.

ROBERT T.
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Staff was great

EDWIN H.
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Customer did not leave a comment.

Cassandra T.
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Customer did not leave a comment.

Joseph R.
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Excellent professional service.

Matthew B.
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Great service. Van was like new condition could not have been happier.

PAULIN K.
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The bill charge is to much. he charged me double the price for a distance of 99 kilometers. they take the money from my account without my consent. I am not really happy. I can't use any more U-haul thanks.

Roberto F.
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There should be in place partial reimbursement due circumstances beyond a customer's control. When closing on a home so much depend on factors that can't be controlled. The truck i rented sat on my driveway for 4 hours waiting for the seller of our new home to get back to us. I was charged full price after informing them at uhaul.

Dustin B.
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This was the worst experience I've had moving in my adult life. I booked a truck one month in advance for a Saturday in August. My husband went to pick up the truck 30 minutes earlier for our reservation. No truck. An hour. No truck. 2, 3, 4 hours later still no truck. No help to even find another truck from the location in queens. Finally they sent him to another uhaul location in NYC because they had a truck. He gets there after they promised him the truck would be ready to go when he got there. THERE WAS NO TRUCK. They keep him waiting another 40 minutes, then they find him a truck. It wasn't a truck, it was a VAN. We were moving a two bedroom apartment. They people at that location flat told him there was nothing to be done even though we had already paid. We call the corporate number and the only truck available is an hour away in Bridgeport CT. So we drive the hour to get the truck. Why did nobody give us that option literally 6 hours earlier instead of wasting an entire day when we had movers WAITING. Finally a month after this awful experience uhaul is STILL writing me with citations charges - which is a lot of nerve considering the money we spent in cabs going from uhaul to uhaul waiting for trucks that were never there. Not to mention the money in gas to drive to Bridgeport from queens and then to MA. Truly the worst customer service I've ever received. And for those wasted two hours we got a $50 discount. That's it. And now we're still being charged.

Margaux M.
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Customer did not leave a comment.

SHAWN B.
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I love the pine st location. Very good staff, clean and helpful.

JOSHUA B.
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Customer did not leave a comment.

JACY R.
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Customer did not leave a comment.

Erica R.
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To have better customers service with customers.

kim M.
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Customer did not leave a comment.

JOSE A.
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Have more employees to improve the waiting time

TANYA W.
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First time I made reservations online they switched my reservation to another location. Second time, they charged me for another day due to their lack of vehicles available. I was only allowed to have it for 3 hours. Will never use this location again

Michael J.
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Bridgeport you overcharged me $20 please refund it

Jeanette M.
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Customer did not leave a comment.

Gustavo A.
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The service was good but the trailer didn't have back lights so I had to buy ones to put them on. That's the only problem.

Ian G.
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The truck smelled of cigarette smoke

Paula W. | First Impressions |
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Customer did not leave a comment.

Douglas S. | First Impressions |
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Customer did not leave a comment.

Marlon C.
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Customer did not leave a comment.

Lorna I.
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Customer did not leave a comment.

WILLIAM T.
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Train better at customer service. Have the workers understand the problem then assuming the customers knows the process. Also my name is Petrice I reserved the truck under my information but somehow got everything under my fiancee William. Very upset and disappointed never had a problem in all my years renting trucks till now.

Anthony S.
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Customer did not leave a comment.

Christine V.
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Equipment lot was completely full, attendant tried to make us back the trailer to get to a different entrance--very unprofessional. Both places, unfortunately, are AVERAGE for uhaul which is notoriously poor in customer service.

Lawrence S.
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Customer did not leave a comment.

Abner M. | Overall Experience |
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Customer did not leave a comment.

Brian S.
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The customer service I received over the phone was outstanding. Very courteous and helpful. I have to say I was surprised by the level of professionalism I received while making the reservation. At the pick up location the truck was not ready at the time of the scheduled pick up. It had to be cleaned and the supplies I rented had to be placed in the truck. This delayed the pick up by 25 minutes. I completed the on-line portion of the check in prior to arriving to help expedite the pick up process. The drop off process went much smoother the following day. Overall a good experience.

MARLON C.
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Was hesitant if the steering wheel was cleaned properly, it was sticky.

Dennis C. | Online Move In |
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I arrived on site and followed the instructions to gain access to the building. Went to my unit and found it locked with a small brass lock. Went to office and asked for assistance. Attendant was busy processing truck returns. I said I would try again the next day. Returned to find lock still on unit. Attendant met me at unit and removed the lock. Opened unit to find a 12"+×12"+ vertical support column in the middle of the unit. I expressed my dissatisfaction to the Attendant who said they couldn't do anything. I also requested the round lock that was supposed to be included. Attendant said he would get it and return to the unit. Attendant did not return for 15+ minutes and was outside handling truck returns when I went to find him. I returned to the office after another 10 minutes and he handed me a lock. He said he had to call GM to get access to locks. I asked if he spoke to the GM about the obstruction in my unit and he said No. Summary: The unit is not acceptable and another unit should have been assigned immediately. The customer service was terrible. Besides the waiting, the attendant did not address a significant issue and obvious customer dissatisfaction. The obstruction was not noted on the website or any subsequent communications. I reserved a 5'x10'x10' storage unit. The obstruction reduces the available storage volume and prohibits storage of most wide or long items. I have been waiting for the assignment of a new unit. Please contact me asap to resolve.

CONRAD K.
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Customer service was all very helpful and wonderful. Helped make a difficult move much easier!

Gerard G.
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Customer did not leave a comment.

Scott L.
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I was missing my mattress cover that was ordered.

Wendy H.
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I rented the U-Haul truck two weeks in advance and when we arrived at the location the truck was not available. I don't understand the point of making a reservation if it can't be kept. Thankfully another llocation had it but we had to drive there and it took time out of our day.

Michael O.
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Only one person working. Why do you put your employees in this position? You are setting them up for failure.

DEAN E.
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I'll never rent from Uhaul again. When I returned truck, the employee told me just to leave truck in front and drop key in box. I rented a large space from your storage facility on premise. I could've unload before 8pm as I had until noon the next day to return it, and I live only 2 miles from location. Uhaul charged me $20 for after hour drop off. That's completely unfair.

Jayne G.
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There was a long wait time for service.

Jakira S.
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Horrible customer service. The staff had to count the money about 10 times. Do not inform customer of options suitable for their move. Manger was extremely rude until I threatened to call Human Resources. Nonchalant about making the customer experience good.

EVAN B. | Overall Experience |
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Thank you for your service!

Kristal F.
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I received a vehicle that needed an oil change. 1% oil life left and I was meant to drive 250 miles using the truck. Ill use other locations going forward.

Miguel M.
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Have ny reservation correct. I reserved a 15' truck and someone had it down as 10', and then waited over an hour to have the problem fixed. And the general manager could be a little more friendly given the mistake was on her end.

Anthony R.
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The passenger compartment of the truck was not clean and was not cleaned to prevent the spread of Covid. There was a layer of dust on the dash and all over the interior. The inside windshield has a layoff of film on them so thick it made it difficult to see with glare from the setting sun. The outside of the windshield was splattered with bugs. I needed to clear all of this before driving to my destination,

Sethia M. | First Impressions |
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It was Great

Tasha F. | Overall Experience |
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Customer did not leave a comment.

Constance B. | Overall Experience |
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Manager was very respectful and the store and storage was well maintain. I will definitely Referred u haul on Pine St in Bridgeport CT to anybody.

David L. | First Impressions |
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Customer did not leave a comment.

Rafael G. | First Impressions |
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Me gusto su amabilidad!! Y lo seguro del almacén para guardar las pertenencias

Juliet T. | Overall Experience |
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Great customer relations

farah c. | Overall Experience |
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I’m not sorry to have the experience with you ,,, it was good

Nydia O. | Overall Experience |
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I'm so satisfying a thanks for your friend and help and yes I recommend you company any time and thanks for to the Management and staff

Julianna P. | Overall Experience |
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David, was exceptional 👍

Jill A. | Overall Experience |
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Customer did not leave a comment.

Jacqueline M. | Overall Experience |
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I never anticipated having to store my belongings as long as I did, through Covid, and all the craziness that accompanied that. It was a lot easier to know that my items were secure.

Jill A. | First Impressions |
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E.xcellent service, exceptional organizing from Ashley, great lady. Very helpful.

arthur g. | First Impressions |
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Louis helped me with the paper work and showed me the unit. He was friendly and clear.

Michael S. | Overall Experience |
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I HAVE RAT POOP ALL OVER MY THINGS AND MY THINGS ARE RUINED.

Kim R. | Overall Experience |
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The experience was pleasant. Samantha was very friendly and helpful. I have used uhaul at other locations but this was a far better experience and is now the one I will be using in the future as well as recommend to others

Mario B. | Overall Experience |
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Great service

Deb P. | Overall Experience |
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I had a great experience at U-haul Bridgeport. The staff was so helpful and the 1st floor units are incredibly convenient for loading and unloading.

Yarivette P. | Overall Experience |
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They're the best

Elisha J. | Overall Experience |
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To access the building for my storage key never worked. Told workers multiple times how the system never worked or one worked blamed me for the doors not working that “i was doing it wrong”.

Wendy C. | First Impressions |
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So very helpful, thank you!!

Fenton F. | First Impressions |
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Ashley and others were great. The only downside was that I had to wait almost half and hour for someone to come take the lock off so I get my things in and get on with my day!

Jacqueline M. | First Impressions |
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Everyone was so helpful and accommodating.

Michelle L. | Overall Experience |
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I was very happy with staff

Ellis S. | First Impressions |
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I couldn't use my swipe for 24 hrs. Everything else was seamless.

Coline W. | First Impressions |
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Excellent Experience from the young lady who handle my u-boxes and took charge in doing everything to give me smooth move in and taken care of my stuff I commend you and appreciate you

Shamar C. | Overall Experience |
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Awesome experience

Julio J. | First Impressions |
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The store manager she was very polite and respectful, and loyalty person, regarding customer's service she's ok

Xavier A. | First Impressions |
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Awesome customer service

douglas g. | Overall Experience |
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The staff was very friendly and helpful nice people

Shavonnah D. | First Impressions |
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Very professional environments

Shawn S. | Overall Experience |
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This was our first time using Uhaul storage. I have to say, we had a wonderful experience. The staff was courteous and polite. Both times, we worked with the general manager. She was exceptional!!

Melissa S. | First Impressions |
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Great customer service...

George J. | First Impressions |
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Your employee Michael Green is awesome. He is a true professional. He is friendly,polite,knowledgeable and helpful. Even though he is fairly new(6months), I thought he'd been working here for years.

Gabriel G. | First Impressions |
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Very nice and kind

Sonia C. | First Impressions |
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The ladies where super nice

michael L. | Overall Experience |
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Excellent

Glenn V. | First Impressions |
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Despite registering online in advance, it took 45 minutes for your staff to complete my paperwork! Then, I was given the wrong unit. Now , I’m stuck in your elevator waiting for the fire dept.

michael L. | First Impressions |
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Slow check in

Douglas G. | Overall Experience |
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the staff was nice

Douglas G. | First Impressions |
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The customer service rep was nice

Michelle O. | Overall Experience |
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All staffs were very understandable when it came to making payments. They were friendly and very professional. Nice job guys. Ladys in the front great job. Thank you.

Daniel O. | First Impressions |
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The best

Daniel O. | Overall Experience |
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I have been renting uhaul equipment around the United States for 25 years the pine street in Bridgeport ct is by far the best location it’s always clean the staff are excellent, knowledgeable and

Daniel O. | First Impressions |
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They are excellent

TONYA H. | Overall Experience |
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If I needed storage again I would choose this facility

annie k. | Overall Experience |
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I just love Samantha,so well organized and knows her job. She is fast with the customers,and so pleasant.Thank you Sam for your great customer service, keep up the good work,annie🙂🙂.

MAria R. | Overall Experience |
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The only thing was when I took my stuff out of storage there were lots of mouse dropping on my sectional sofas, all over my boxes, my furniture. They gave me one month free but it doesn't cover damage

shares denise k. | Overall Experience |
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Would Not ever recommend extremely horrible experience.Severe mental anguish over the loss of our storage unit being auctioned off erroneously.My family lost everything we owned gone.

EILEEN B. | Overall Experience |
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You're the best!

tia e. | Overall Experience |
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It was a pleasure working with uhaul. The customer service provided by the staff was great!

DANIEL G. | Overall Experience |
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Sometimes the wait for service can stretch out. But everyone is courteous and helpful.

EILEEN B. | Overall Experience |
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Always pleasant to work with such a professional staff.

lisa l. | Overall Experience |
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The Uhaul on Pine st Bridgeport Ct is absolutely exceptional! There is a employee there by the name of Juan that went above and beyond customer service! He is truly an Angel! #VoteforJuan God bless u!

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