Customer Reviews for U-Haul Moving & Storage of Bridgeport

1,528 reviews

526 Pine St   Bridgeport, CT 06605

(203) 916-6259

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 916-6259

526 Pine St
Bridgeport, CT 06605

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is the second time I've used this location, and I always find the employees to be less than cordial or helpful in a way that would make the experience better. Case in point - I came in as I was having trouble using the phone app, and had to call out 'hello?' a couple of times before the clerk said 'I'm here.' Where? The place was full of rental materials and signage, and I finally found her behind a counter obscured by a rack of items. When I explained my problem, and asked if it could be handled at the counter, she just said 'no, you have to finish on the app.' Eventually, she did assist me, but only after I voiced my displeasure. Shouldn't have to do that to get some help.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

I received excellent customer service. My truck was ready at the time it was promised. The women at the front desk were friendly and efficient. I was in and out in a jiff!

GLADYS M. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

LOUIS D. 
Rating:
5.0

Ashley is an excellent manager.

Kenneth T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

It was my first time picking up a vehicle early in the morning over the phone and the system was very fast an easy to use keep doing the same thing

Julio T. 
Rating:
4.0

Truck had a airbag warning light on when rented, there was also a severe exhaust leak which filled cabin with exhaust fumes and the fuel efficiency was it's strongly decreased based on the exhaust leak. It was the only 19 foot truck and a 20 mile radius and I have no option but to take it. I will think again before I utilize U-Haul. Simultaneously with this reservation I had to 26 foot trucks which were excellent.

AGNES G. 
Rating:
5.0

Customer did not leave a comment.

PETER E. 
Rating:
1.0

MOUSE POOP EVERYWHERE!!!!

Colleen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Rosin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

ROSIN E. 
Rating:
5.0

Customer did not leave a comment.

Chad L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JAKARI G. 
Rating:
5.0

Customer did not leave a comment.

VALDECI S. 
Rating:
5.0

Customer did not leave a comment.

LEZLEE R. 
Rating:
5.0

Customer did not leave a comment.

Paige J. 
Rating:
5.0

Amazing customer wervice

Manuel N. 
Rating:
5.0

Customer did not leave a comment.

DECLAN K. 
Rating:
3.0

Staff seem to be undertrained, and aren’t that pleasant to work with. The desk is often completely unattended.

Timothy L.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service received.

ANN L. 
Rating:
3.0

I rented a car dolly and it sits outside and needs to be oiled more often and one of the safety chains you use to wrap around the frame was so short it wouldn't come off the dolly

PAUL V. 
Rating:
3.0

Customer did not leave a comment.

RUBEN A.  |  Overall Experience 
Rating:
1.0

Rodent infested storage facilities. Had to take stuff out after seeing rodent droppings everywhere in the unit and holes on most of the storage bags. Rodent infestation was so bad that they got into my suits, only after I opened up the bags after already moving that a mouse jumped out and ran under the sink. Now I have to spend extra money to get the mouse out. If I knew the situation was going to be this bad, I would’ve used a different storage.

Pritom C.  |  Overall Experience 
Rating:
5.0

Nothing because yall do a wonderful job

MARLON R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

DRAGAN C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

I paid in cash that day and was still charged on my card. Please tell me what to do to be reimbursed

ERNEST W. 
Rating:
5.0

Customer did not leave a comment.

PETER A.  |  First Impressions 
Rating:
5.0

Was very polite and friendly

ELAINE J.  |  First Impressions 
Rating:
1.0

I am writing to you to express my disappointment with the customer service I experienced while at the UHaul location in Bridgeport, CT. I made a reservation for an 5x8 storage unit online for $104.95/month starting 6/26/21. This reservation was made a week before check in. I arrived on 6/26 to check in, Ashley Quiles was the one behind the desk. The store was busy and she was moving very fast. While waiting in line for over 20 minutes, I witnessed her speak rudely to her coworkers and reprimand them in front of customers for using the bathroom. She was impatient with customers and was barely doing the bare minimum to help. When it was finally my turn, she did not make eye contact and continued to speak extremely quickly. I asked her several times to repeat herself or to clarify what she was saying. When it was time to pay, my total was over $120, so I asked her to break that down, as the reservation I made was $104.95. She rolled her eyes and said that it was tax. When I asked her to clarify why there was over $15 of tax, she said very matter of factly replied that was not true. I explained that the reservation I made was for $104.95, she first said that I made a reservation for the first floor, but there were no units left and I had to go on the second floor which would increase the rate. (she had just given away the last first floor unit to the couple in line in front of me). When I challenged that the reservation I made was not being honored, she got very snippy with me and then told me that the rates had gone up. I asked why I had been able to make a reservation at a lower rate and why that rate is not being honored. She was unable to answer the question and was clearly getting annoyed, so I cut my losses and agreed to the higher rate. I went to access the unit, her directions left much to be desired on how to gain access. Upon leaving, I decided to take the stairs. There was no sign on the door of the stairwell indicating that would be a problem.. When I got to the first floor and tried the door, it was locked. Come to find out, I was locked in the stairwell. I tried calling the office, no answer. I tried banging on the doors to get back into the storage area, no response. I tried all of the doors, but could not get out. Ultimately, I had to use the "Emergency Exit Only" door to get out, after spending 20-30 minutes trying to get out. When I returned in August to collect my belongings, I arrived to find two "Wet Floor" signs in front of the elevator. Assuming that someone had just mopped the floor, I got in, only to find that I could not press the button. I used the intercom to speak with the front desk and asked what was going on with the elevator. I was met with exasperation that I would even ask such a question. She acted like I should have known that Wet Floor signs were equal to a broken elevator. After getting nowhere over the intercom, I went over to the main office to see if I could chat with someone and find another way to get to my unit. I was met by Ashely and her rudeness again. She repeated several times, "Like I told you the elevator is not working." I asked if I could use the stairs, she said they were not accessible, when I asked her to clarify, she was unable. When I explained that the stairwell is perfectly usable, as I had already used it once, but needed someone to open the door, she tried to tell me that there are signs saying its for emergency exit only. That was not the case. (There are no signs, and either those doors should be unlocked or signs should be placed IMMEDIATELY. That stairwell is USAFE and a hazard to all of your customers if you are not going to unlock it.) I asked if there was any kind of estimate of when the elevator would be fixed, Ashley was unable to give me any kind of estimate, and was rude throughout the encounter, treating me like I was dumb.  I called Eagle Elevator, I asked the operator if they were able to give an estimate, she said the call had come in about 30 minutes earlier and estimated the technician would be at the facility within the hour. And within the hour the technician showed up.  When I went to check out of my unit, there were no employees in the store. The woman outside on her smoke break came in to find someone else for me so she could smoke her cigarette. The customer service (or lack thereof) I experienced in working with Ashely was inexcusable. I am in my twenties, I have worked in the service industry. I understand that it is challenging and employees are underpaid. Service employees have one of the most challenging jobs and I acknowledge that. However, a simple apology could go a long way. "I'm sorry, the elevator is not working today. I made a call to the company and they are going to send a technician at their earliest convenience. Unfortunately they did not give me a time estimate, let me call them back and see what I can find out."  As a company, you need to provide your employees with better training.

Nicole C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFAN S. 
Rating:
3.0

our storage unit had mice in it. I should not have to pay full price for a unit that has mice. My stuff had mouse poop on it

TIMOTHY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RADOS P. 
Rating:
3.0

Make sure trucks have at least some gas. My truck was on empty.

Jessica K. 
Rating:
5.0

You don't have nothing,you are doing very well already,just keep up the good work.Good luck my friends 👏🏾👏🏾👏🏾🙏👍.

EMMANUEL J. 
Rating:
2.0

The female manager was argumentative on the return location, although it said the correct drop off location on the receipt. I called the Pine Street Bridgeport CT location at 11:37, 11:38 and 11:39 and was hung up on each time. I called the State Street New Haven CT, office at 11:42 on a taped line and was told I would be refunded for unused days. I returned the trailer in 20hrs from pick up, but had paid for the car trailer for four days. I will be pursuing a refund for unused days.

louis R. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
1.0

Customer did not leave a comment.

Toni B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

She was a pleasure to work with, very helpful and pleasant. Give them a gulf cart so they can move around the property parking lots easier, especially when it's a million degrees out! I think it would make it more efficent!

MICHELLE B. 
Rating:
4.0

Customer did not leave a comment.

Vincent F. 
Rating:
4.0

Drop off process was so easy.

Ann R. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
1.0

I was charged too much

HARUNUR R. 
Rating:
5.0

Customer did not leave a comment.

EDMUND B. 
Rating:
2.0

They gave me the wrong storage unit, and when they corrected the issue, they didn't even want to give me a discount. The large units seem like a small. It's really disappointing.

MARIE E. 
Rating:
5.0

Location was changed due to equipment unavailability. Your delay in advising of the alternate location was not very timely and gave me stress that I didn't need. I only learned of the new location on the day before.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

WASHINGTON V. 
Rating:
5.0

The woman who helped me was very polite and efficient. I was in and out in 5 minutes.

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE I. 
Rating:
5.0

Very good

VALDEMIR D. 
Rating:
5.0

Nothing the service was excellent the truck was excellent

ERNEST G. 
Rating:
1.0

They lie constantly .They try to intimidate. They are very rude, especially the manager She told me to go somewhere else if I don't like it. Just because I dared to question my contract. I asked for a printout she refused on the basis that printer not working. The initial fuel reading was wrong. And they still wanted to overcharge. They charged mileage on a different basis then what I was told . Nobody should be Subject to abuse like that . I am filing civil lawsuit , And publishing negative reviews at yelp etc. Until I receive a written apology.

SANT B. 
Rating:
5.0

Customer did not leave a comment.

jefferson S. 
Rating:
1.0

The staff (owner and mother, I presume) did not appear to care about their customers. They came across as rude and wasted a lot of my time bickering with one another. Two other employees were kind and helpful, but, unfortunately, they were not wearing name tags so I cannot commend them directly. The unit I reserved was not correct, meaning I had to get a different unit that was more expensive, just for that price to increase a month later. Not sure if it was the system or the employee, but my autopay was incorrectly setup and I had to dispute late fees that were wrongly applied. When I finally moved out, most of my items were covered in rat droppings and urine. I will likely have to pay to get my mattress professionally cleaned or throw it out and buy a new one. I further experienced even more issues with the moving truck experience, but will leave that out as this is about the unit itself.

Analisa G.  |  Overall Experience 
Rating:
5.0

They was very professional I will recommend you guys to anybody that's my word...And I love a good location is off the highway keep up the good work guys one love mr. Mosley.....

KENNETH M.  |  Overall Experience 
Rating:
4.0

I have rented many trucks from this location over the years. Unfortunately, this one experience was awful because of the woman working the counter. She screamed at me, and I watched her scream and curse at other customers and at the employees. I may continue to use this location but will avoid weekends (and that employee). Hopefully she can get some training in customer service - and how to treat employees. Very disappointing

JANE O. 
Rating:
3.0

Have the truck ready and cleaned on time.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

gary l.  |  Overall Experience 
Rating:
1.0

The woman Ashley who works there is extremely rude and charged me $250 for a cleaning fee for something I didn't do. Please never go there and don't give them business they are extremely rude and not helpful not to mention very slow

MICHAEL L. 
Rating:
1.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Harrison F. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Get some humans to answer the phone Allow for on-line reservation of a truck round trip with a one way trailer rental online. MANY people purchase vehicles at long distance and do not need to tow an empty car hauler halfway and often the purchase may not be completed so they tow it empty both ways. Your insistent pestering to go online during a 45 minute wait (after the insistent voice said 14minutes is infuriating.

MICHAEL T. 
Rating:
5.0

Hand truck was in the truck and we didn't request one as well as the blankets and we had to move the hand truck in order to fit our furniture. Doesn't feel right putting something in my way and charging me to move it

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
5.0

Very clean helpful and friendly

CASSANDRA D. 
Rating:
5.0

Customer did not leave a comment.

JORGE P. 
Rating:
5.0

quick fast and friendly service

William C. 
Rating:
5.0

Maybe costumer service. I feel like he's always lost and doesn't know what he's doing. But he still does his job and does what he's supposed to do so I suppose it's not that bad

Gloria R. 
Rating:
4.0

Fill up tank

GIL A. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
1.0

Mala información con el cobro por que disen k uno tiene un mes gratis la cual no es verda dure 3 mese hay los cuales me cobraron y hasta mora y no es tanto por que me cobren si no te no le mientan al cliente.

Jesus B.  |  Overall Experience 
Rating:
1.0

I was wrongly charged for 2 gallons of gas. I drove only 16 miles and put in 1.5 gallons of gas before returning the truck.the meter is not registrering accurately.

Arthur Z. 
Rating:
5.0

Customer did not leave a comment.

brain G. 
Rating:
5.0

The woman was very helpful and pleasant.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

The on line was difficult, could not find me. But woman inside was terrific

DECLAN M. 
Rating:
5.0

Customer did not leave a comment.

wansuk C. 
Rating:
5.0

Customer did not leave a comment.

ANIKA A. 
Rating:
4.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

EMILY D. 
Rating:
5.0

Get more workers at the location

STEFAN B. 
Rating:
5.0

Nice staff

George E. 
Rating:
4.0

Customer did not leave a comment.

Tonya H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JANICE M. 
Rating:
3.0

Not a ding on the location as we did an after hours dropoff but the website wouldn't recognize our location and where we were dropping off so couldn't complete drop off through the website. Had to drop the keys not knowing if it would be accepted. It all ended up fine but was stressful experience at midnight after a day of moving.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
1.0

Standing with 6 other customers for 14 minutes in an empty facility waiting for one staff member to attend? Pathetic. Same on returning, it is painful and wastes time. Hire more people....

phillip M. 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE G. 
Rating:
2.0

The 2 ladies at desk were helpful & friendly. Our truck we reserved wasnt there. We were told it was to be returned the night before and it wasnt. Our reservation was moved to This location. We never wanted this location so to drive extra 15 mins, wait in line for 10 then deal with issues for 30 ruined our moving day. Someone should have called me to say the size truck we reserved wasnt there. At least then we could've gone somewhere closer to rent a smaller. Not only was it smaller, they downplayed why the big 1 wasnt really needed. But we had a lot of items. Not everything fit. We need to rent again which we likely wont choose ubaul. We are disappointed in the whole experience. Then we were told to call cust svc. Waited 25 mins for a rep who immediately hung up on us. Called back,waited another20mins to discuss 30mins our issue only to be told someone will call us in 2 days without resolving the issue

AITOR U. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS D. 
Rating:
4.0

Nothing

CORNELIA G. 
Rating:
5.0

Location and employees were excellent, however the trailer was broken. The latch to one of the wheel ramps was broken off, which we only realized after leaving the facility and getting on a busy highway, It could have caused serious damage and fixing it severely delayed our trip.

Corianne R. 
Rating:
4.0

Customer did not leave a comment.

DONNA D. 
Rating:
1.0

Could not reserve by Phone. Truck was old and and loud. service was Bad - no internet at pick up or drop off.

PAUL W. 
Rating:
4.0

Customer did not leave a comment.

JOSEL R. 
Rating:
5.0

The staff is professional and kind! My storage unit was perfect and clean. Highly recommend this location! Pam

Pamela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
4.0

Customer did not leave a comment.

DHANRAM R. 
Rating:
5.0

Customer did not leave a comment.

KYLER F. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
1.0

Manager was very rude. Trailer lights did work and had to wait for repair. Upon return fo equipment she wanted me to take trailer across the street. I told her my difficulties to reverse trailer away from return area and she threatened me with double payment. Eventually she had me dropped of the trailer. Ask her to be patient and professional with her customers. Her assistant was very helpful and understanding to resolve the issue.

BUYILE R. 
Rating:
3.0

I asked for a 20' vehicle and received a 15'. This was not convenient to me. Also the trunk was not working, we had to commute with the trunk open

Denise O. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

This location is consistently undermanned. The woman who manages the facility is courteous and efficient but cannot handle the volume of business.

FRANCIS H. 
Rating:
5.0

Staff was very nice and helpful and the facility is very clean!!! 🙂

Ana c.  |  Overall Experience 
Rating:
1.0

Persons over 60 could not access your IT platforms with confidence. But it's great tech. Non-truckdrivers should be assisted in familiarizing themselves with trucks. I could not find the hazard light switch on your GMC; I drive Hondas and Toyotas. And I'm no dummy. I finally found how the headlights operate when darkness fell. Nepotism is not good business; three, perhaps four persons, immediate family, with the birth or married name Colon work at your Pine Street, Bridgeport, CT office. The manager should be dismissed. Very coarse person. Your regional staff is stellar. Why did I have to ask for a veteran discount? Budget and Penske offer them; 10% off. I worked for Ryder for 3 years in the '80s. I know the business. Hire me as a QC consultant! Good company. Terrible experience.

Edward S. 
Rating:
1.0

Got a call the night before I was to pick up my pods saying they wouldn’t be available. Had a deadline for a closing date and they didn’t even have a solution when they called. Inconveniently, we had to pick up a truck from one location and pack up everything and then offload it into a facility at a completely different location. Will be calling BBB and pursuing legal action as I am 7 months pregnant and this has caused such stress. Will also be asking for a full refund.

Lauren M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
1.0

My experience at Bridgeport was satisfactory. What was not satisfactory was my experience at the Wooster Square Uhual in New Haven Connecticut. They have tainted my experience with uhual with thier unprofessionalism. We choose uhual for our 24 hour journey specifically because I could reserve a storage unit. We arrived at the location at 2 with a confirmation number to get access to our storage. unit. When we got thier they told us that they had given our storage unit away because it is first come first serve. They said that reserving a storage unit doesn't actually mean anything. The uhual website just adds the ability to reserve a unit, so you can think you are getting a unit but you have come here first to get it. He said they dont advertise it but you are not actually reserving a unit. This was infuriating especially after a 24 hour trip that took me 3 days. Then they sent me on a wild goose chase with two other uhuals to find a storage unit. The ordeal took 3 hours. I will not recommend uhual to any of the people I know who are moving and if people ask me about uhual i will make sure to tell them thier are better options. I have had an awful experience! I have put in a report with customer service. As a dissatisfied customer I would appreciate a refund or a discount for the inability to full fill what was agreed on when we purchased the uhual on your website. If this is done, I will be satisfied and just assume it was one bad location. Then I can say uhaul will complete with the promise and you should use uhual because they will treat you right.

Pavel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

David J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwidge F.  |  First Impressions 
Rating:
5.0

Amazing customer service, friendly attentive and always fast in and out. One of the best U-Haul locations I've ever encountered. Very happy that they re-furbished an old factory space and utilized it without destroying it.

Karl H. 
Rating:
2.0

Wasn't able to get the large outside door open sometimes and when I call Manager never answer or return call Plus + never knew it was Infected with rats or/ and mice. Thumbs down.

Frances E.  |  Overall Experience 
Rating:
1.0

I moved out in may and I am still receiving Lien threats from the manager.

Anthony A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulo L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yeal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C.  |  Overall Experience 
Rating:
4.0

The app has an issue, so I had to make my reservation through the actual website. You can't upload your license pictures on the app, the button doesn't work. I've contacted the app support before but never heard back and obviously its not fixed yet

Mathew C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
1.0

Mice infested in my unit. Damage most of my furnitures do to mice feces and urine.

Makens U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary l.  |  First Impressions 
Rating:
5.0

Ashley and Carmen were great customer service representatives!

Jason O.  |  Overall Experience 
Rating:
4.0

Ashley Quiles was very helpful. She made sure that all my moving requirements were fulfilled. She is an asset to your organization.

Kenneth T.  |  First Impressions 
Rating:
5.0

The staff was very polite, knowledgeable, and helpful.

Nathaniel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veronica D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emeka B.  |  Overall Experience 
Rating:
1.0

Our sofa is covered in mouse droppings and I have not been able to get in touch with someone at uhaul. I would like to discuss this immediately.

Kaley Z.  |  Overall Experience 
Rating:
2.0

It was very confusing to get set up into the building. The big double doors didn’t open to be able to pull a couch through for easier access. Apparently you needed a card to have those doors open, but I did move in online and thought it would be a smooth transaction. I moved in after hours because of my work schedule, and I tried to call the after hours number multiple times, where I was not able to reach anyone for maybe a little direction of help. Facility is clean and organized though, so I am happy about that. I just think it could’ve been more signs or directions, something else to guide you on the moving into storage process.

Michael D.  |  Online Move In 
Rating:
1.0

Can't get hold of anyone

Jessica M.  |  Overall Experience 
Rating:
5.0

Good

Carmen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
3.0

Please stop sending these emails 2x per day. Hard to find the unloading dock originally. Employees were not in the store often and thus I had to come back the next day to actually check into my locker. Locker itself and the facilities are very nice.

Jacob G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOVAN T.  |  Overall Experience 
Rating:
5.0

Great an very friendly and knowledgeable

Collin A.  |  First Impressions 
Rating:
5.0

Very Pleased with the storage facility - however, the truck that we rented was terrible - no shocks, bad steering, no pick up

Patricia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad L.  |  First Impressions 
Rating:
4.0

I liked The facility. My only issues were that the sliding doors to enter and exit very confusing. Also it was very difficult to reach anyone on the phone if I had a question. Every time I was in the office I noticed it was only one person on duty and that person had to do everything. So customer service issues For one customer would basically shut down the entire office. You need to hire a second person

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Thank You

Joseph N.  |  Overall Experience 
Rating:
1.0

Your manager Ashley Quiles was very rude. She tried to deny me my free month of storage because she thought I have had a unit in the past. I never had a unit and how would know that by looking at face which was covered by a mask. She never looked up my name or order. She was already angry. I watched her speed down the street to park a rental truck.

Anthony A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROLANDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tatiana s.  |  First Impressions 
Rating:
4.0

My unit had overhead wood columns, we noticed after a year that wood chips were all over the boxes and other items. Also, despite the extended time we used the unit, there was a very strong mildew smell on everything. Overall this facility was very satisfactory. Thank you to all the staff members. Well done!

Wanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry H.  |  First Impressions 
Rating:
5.0

The entire team was amazing, helpful and efficient! Would recommend

Greer F.  |  Overall Experience 
Rating:
5.0

This was a smooth transaction to get my initial unit, change my mind to a larger one the next month then change to a smaller unit the next month.....then I finally moved into my new home! The staff was friendly and very helpful, fully accommodating my requests for the numerous changes. The manager was always available when needed. She trains her staff very well. I would recommend this storage site to anyone. L.Laberee

Letitia L.  |  Overall Experience 
Rating:
3.0

I ordered a Vehical and upon arrival to pick up. The vehicle was not available and the location did not know I was coming. The vehicle was stolen and I had to travel 25 minutes to another location. The moving services that were recommended were not available and I was charged for a service that I did not receive

adaeze m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne C.  |  First Impressions 
Rating:
4.0

Could use the option to make partial payments, as this is why I am switching.

Erik S.  |  Overall Experience 
Rating:
4.0

Ashley and her team were very helpful, professional. Great costumer service.

Juan R.  |  Overall Experience 
Rating:
5.0

The staff was so informed about the products and regulations. My many questions were patiently answered. . Everyone was extremely professional. I thought I was receiving special treatment but then I realized everyone was treated this way! Renting a unit for storage was seamless. Moving-in was easy. My thanks to Ashley and her staff! L. Laberee

Letitia L.  |  First Impressions 
Rating:
4.0

The facility was well run and clean. The security was good and the units and hallways were well lit. We had a very minor incident of animal damage (likely a mouse) but it was very minor. We used the facility for about 6 months.

Peter R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  First Impressions 
Rating:
1.0

I arrived on site and followed the instructions to gain access to the building. Went to my unit and found it locked with a small brass lock. Went to office and asked for assistance. Attendant was busy processing truck returns. I said I would try again the next day. Returned to find lock still on unit. Attendant met me at unit and removed the lock. Opened unit to find a 12"+×12"+ vertical support column in the middle of the unit. I expressed my dissatisfaction to the Attendant who said they couldn't do anything. I also requested the round lock that was supposed to be included. Attendant said he would get it and return to the unit. Attendant did not return for 15+ minutes and was outside handling truck returns when I went to find him. I returned to the office after another 10 minutes and he handed me a lock. He said he had to call GM to get access to locks. I asked if he spoke to the GM about the obstruction in my unit and he said No. Summary: The unit is not acceptable and another unit should have been assigned immediately. The customer service was terrible. Besides the waiting, the attendant did not address a significant issue and obvious customer dissatisfaction. The obstruction was not noted on the website or any subsequent communications. I reserved a 5'x10'x10' storage unit. The obstruction reduces the available storage volume and prohibits storage of most wide or long items. I have been waiting for the assignment of a new unit. Please contact me asap to resolve.

Dennis C.  |  Online Move In 
Rating:
5.0

It was Great

Sethia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Louis helped me with the paper work and showed me the unit. He was friendly and clear.

arthur g.  |  First Impressions 
Rating:
5.0

So very helpful, thank you!!

Wendy C.  |  First Impressions 
Rating:
4.0

Ashley and others were great. The only downside was that I had to wait almost half and hour for someone to come take the lock off so I get my things in and get on with my day!

Fenton F.  |  First Impressions 
Rating:
3.0

I couldn't use my swipe for 24 hrs. Everything else was seamless.

Ellis S.  |  First Impressions 
Rating:
5.0

Awesome customer service

Xavier A.  |  First Impressions 
Rating:
1.0

Despite registering online in advance, it took 45 minutes for your staff to complete my paperwork! Then, I was given the wrong unit. Now , I’m stuck in your elevator waiting for the fire dept.

Glenn V.  |  First Impressions 
Rating:
5.0

The best

Daniel O.  |  First Impressions 
No reviews have been submitted for this location.

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