Customer Reviews for U-Haul Moving & Storage of Bridgeport

Rating:

5.0

They were unable to tell me how I would Be compensated for the damage to my contents

Rating:

5.0

Not much. Very quick and easy, I walked in got a rental van within 10 minutes, for my first Uhaul experience it was great and i look forward to using it again if needed.

Rating:

5.0

I never worried for the two years I use the storage. I always knew that. My property is fully safe and secure at all times. Thank you very much, U-Haul

Rating:

5.0

Patricia, the agent, was very efficient, helpful and friendly. She took care of the paperwork, explained the charges, and got us on the road quickly and efficiently. Later, when we were loading the trailer, we discovered that the lower part of the locking mechanism was out of alignment by about 3/4 inch. That required us to use a lever (jack handle) to pry the lower 'cog' into place so that the door could be closed and locked. Aside from that, the trailer was clean, in good condition, and easy to tow.

Rating:

5.0

Truck rented had the “check engine” light come on and stay on half way through rental - also low tire pressure sendor came on - I cut my rental short - did not want to have to deal with potential mechanical issues on a Sundsy afternoon

Rating:

5.0

uhaul is the best place best choice no doubt i recommend

Rating:

1.0

Be upfront with the customers don’t leave it to the fine print

Rating:

5.0

I’m very pleased with the service I was provided with l.

Rating:

5.0

Very professional, and friendly attention to customers

Rating:

3.0

My only complaint is that this is the SECOND time in a row, that i have been kept waiting during 'MOBILE PICKUP'. Its at the 'Awaiting Approval' stage. I was waiting approx 25 mins. Last week same thing happened, but the excellent staff at Pine Street, Bridgeport, CT, booked me in manually. I use U-Haul a lot and this extremely as its caused me to be late for appointments.

Rating:

1.0

Customer service was horrible, had to wait way too long for any interaction with the team. Also was charged for 2 days because of distance even though the locations are only 2 hours apart and I could of had it back within 1 day.

Rating:

4.0

Long hold times on the phone. Make it easier to extend a reservation online (couldn't even find how to do it!)

Rating:

3.0

Please have all moving supplies available for rent. With clear instructions on how to return equipment.

Rating:

1.0

Customer service no friendly

Rating:

5.0

Very helpful

Rating:

5.0

Service was great would highly recommend to everyone moving long distance thank you U-Haul for your outstanding services in CT and NC!!!!

Rating:

5.0

Patricia was very professional and sweet!

Rating:

5.0

Thank you

Rating:

2.0

The online check-in app took a lot longer than I remembered to process my check-in. The lock on the compartment to retrieve the key would only open when lifted. The instructions said to not pull on it, but said nothing about that the lock would have to be lifted slightly so that absolutely no pressure is on it. The van’s tire pressure was low on three tires and the employee had to remove all hubcaps to check and refill the tires. The hubcaps proved difficult to put back on, resulting in a 30 minute plus delay of me being able to leave.

Rating:

3.0

The trailer tie downs are almost completely useless from neglect. If I didn’t bring tools with me I would have been unable to take my car off the trailer

Rating:

5.0

Nothing to improve. Exceptional service. Will definitely use this location again.

Rating:

5.0

Team is a great. Thank you

Rating:

5.0

On our last day, as we were moving out the final items we needed a broom and dust pan. The woman there lent us the broom and dust pan we needed. Was very friendly. She offered to let the office know we were moving out. She then made it a point to find us in the parking lot to convey that the office was aware. It has been over 2 years of service. Our experience was positive since day 1

Rating:

5.0

Perfect

Rating:

5.0

The best customer service

Rating:

5.0

I like this place, the very respectful people are happy and are always happy

Rating:

5.0

Friendly customer service representatives and pristinely-clean vehicles

Rating:

5.0

PAtricia R is AMAZING !!!!!

Rating:

2.0

NO RESPECT TALKING ON THE CELL PHONE 📱 AND THE CUSTOMER WAITING

Rating:

2.0

Too much 🐀 and 🐁

Rating:

1.0

I initially reserved a Uhaul in Stamford CT and had to drive to another city to pickup the Uhaul. Uhaul needs to stop over reserving Uhauls so I don't get perpetually screwed. It has happened on the last two Uhauls that I have picked up. I doubt I would use Uhaul again. Should have used Penske.

Rating:

5.0

Not a thing! They was friendly and kind with a smile Happy Holidays!

Rating:

4.0

Issues with location sharing to try to return it myself after hours. I followed all the steps was in the lot for 20 min before I gave up and just called home office. Perhaps just have a button that says - YES returned to original pickup location. Might save customers A LOT of time. Otherwise everything else went well.

Rating:

4.0

Most of the staff was incredibly friendly and helpful but there was one older woman who kept trying to charge me for extra things and claimed that my discounted reservation wasn't valid, until the other staff corrected her. The whole process should have been much more smooth.

Rating:

5.0

The staff was very helpful when my mobile check in wasn't working and got me on the road smoothly.

Rating:

1.0

The general manager is extremely disrespectful and unhelpful. The other locations all know of her behavior and have apologized for her mistreatment. That is terrible for a company and I will no longer be using your services.

Rating:

5.0

Polite and very helpful staff. Highly recommended.

Rating:

5.0

I am a repeat customer. When I sign in on Mobil app to pick up truck it can take up to 30 minutes!!!!! Not good😡

Rating:

5.0

Good

Rating:

5.0

No comments, everything is perfect, from the staff, always willing to help and with much respect. I use this location all the time. They are awesome!!

Rating:

5.0

Great service

Rating:

3.0

The attendant in the front was upset because we came close to change of shift at 6:15pm, but the time my husband gets to CT from NY is that time and the times need to be extended for cases like this so we don’t get rushed not helpful service.

Rating:

1.0

Rats pee and poop all on er my tuff

Rating:

5.0

Friendly people

Rating:

5.0

I am waiting to hear back from the manager. The truck was given to me at just shy of 1/4 tank. I was told that if I return it at 1/4 tank they would refund me $8.60. When I picked up the truck - I decided to fill it which cost me $85.76 We dropped it off and the gas tank was between 3/4 & 7/8. They did refund me $8.60 but spoke with Ronald yesterday and he has forward my request of gas refund to a manager. Thank you!

Rating:

5.0

I don’t see needed improvements

Rating:

5.0

Very efficient

Rating:

4.0

Friendly staff

Rating:

5.0

Not a thing

Rating:

5.0

I won’t rent anywhere else

Rating:

3.0

The U-Haul is the best, but the attendant is terrible, as if we dragged her from home to do her job.

Rating:

5.0

Y'all did y'all job.. I'm good

Rating:

5.0

Nothing, everything was excellent thank you. GO

Rating:

5.0

This facility would be my go to place for all my storage as well as truck rentals.

Rating:

5.0

Easy and helpful staff

Rating:

1.0

Terrible.

Rating:

5.0

Loved this uhaul! Great staff and super clean!

Rating:

3.0

Rates kept increasing. The staff in the office was usually rude and didn't want bothered. For being climate controlled, the area where I had 2 storage lockers was ALWAYS hot and humid. There is a MAJOR rodent problem.

Rating:

5.0

My unit had a rodent issue from a neighbor unit who had been keeping food inside without knowledge of the staff. Almost all of my contents were ruined. The manager at the Pine st location in bridgeport, ct (Ashley Quiles)was empathic, understanding, apologetic and extremely helpful. We relocated from one unit to a different unit with what was remaining. I hope that she is recognized for her outstanding professionalism and dedication to her customers!

Rating:

5.0

Thank you for understanding the situation I was going threw and allowing me to get my item out, I fell on hard time hopefully in the future I can still use your business if tho I wasn't able to keep up with payment I sincerely appreciate your business and company thank you again

Rating:

5.0

The all building is very clear and maintain. They staff are friendly and professional service is good.

Rating:

5.0

Ashley and staff are very well knowledgeable professional polite and courteous. She made process easy

Rating:

5.0

Staff is very friendly and helpful

Rating:

2.0

I told staff I had big furniture they gave me a small unit I wasn’t able to fit a lot of my belongings in it I called for reservations ahead of time and was put in my daughters name for a truck and storage unit they couldn’t find my name or no# so I had to go rent a truck from Boston ave while my reservations was in my daughters name and # because her name popped up on ur system now I don’t know what to do with half my stuff because the movers are not trying to move me again I had to loose a 65 in tv that broke on the pull down door I’m so upset about this experience but ur staff really needs to stop rushing and get people information correct so this doesn’t happen again and they still haven’t called me to see if they can put my other stuff in and they told me last night they will get back to me today so I gotta find somewhere to put the rest of my stuff!

Rating:

5.0

Ashley showed great customer service,displaying quality…Service,all while upholding(U-Haul)Integrity and…Values🤝🏿

Rating:

5.0

The best of the best storage facilities thus far with everything I need in one place.

Rating:

2.0

The staff was not helpful at all. There was only one associate who was helpful and apologetic. I used a moving company that charged almost two hundred dollars an hour and my unit was locked by uhaul and it took 25 minutes to get in touch with the front end staff all while I’m being billed for the move. Very unprofessional and that alone would give me pause in recommending this facility in particular

Rating:

5.0

Great people. Friendly efficient helpful. Upgrade your computers and payment system.

Rating:

2.0

I needed a smaller unit and the manager at the time told me that there wasn’t any. Meanwhile we walked passed several units that were available. Thus forcing me to accept a larger unit that was oversized and overpriced $212, when late 245$. I now pay $57. Fire her please!

Rating:

1.0

Ashley is a piece of sugar honey ice tea and need to get fired as a GM

Rating:

5.0

The manager Ashly on duty was amazing and very helpful and friendly .

Rating:

1.0

The woman behind the desk was very nice except there was only one person She was it. There was a long line of people waiting to be checked in. How could you have only one person on a holiday weekend? The woman was obviously new and she was having trouble setting up my rental. I had 2 men waiting outside that I was paying and they had to sit in the car and wait. The woman told me all my transactions had to be done through my cell phone via text messages. She was very kind and apologetic so I was not going to complain. She asked me if I had a lock and I told her that I had a combination lock. After the reservation was complete I started to work and we put things in the storage unit. Today I'm on my way back home I said let me run by the store and pick up some things. I found a lock on my door. I asked at the desk they told me I had to use specific u-haul lock So they pad locked my storage space. I couldn't get in. Again there is one woman behind the desk and a long line of people waiting. I guess that's what u-haul does all the money people are spending to rent these spaces and there's only one person to help a long line of people. What I don't understand if everything has to be done via text message if you have a contact number for me and you text me to set up a contract why not text me and tell me that you put a lock on My space? Why do I have to find out when I get there what you dit I have been at this space for 24 hours and I am not happy and I am getting my stuff out of here as soon as I can. If you use text messages to conduct business then you should use text messages to extend customer service.

Rating:

5.0

Great staff and very pleasant , I would definitely recommend friends and family members.

Rating:

1.0

I have used Uhual storage prior but have not had such a horrible experience such as this location. Some of the staff members have no customer service skills what so ever. They were rude and behaved as if you were bothering them. I went to complain that a mice got into my things and they did nothing to resolve the issue. I certainly would not recommend this location to anyone ever.

Rating:

2.0

You had mice breeding in my locker. They pooped everywhere and ate though my bedding and clothes.

Rating:

3.0

Mice droppings and had to trow out clothes and bed sheets will send you pictures

Rating:

4.0

Great

Rating:

2.0

The mouse infestation is a real problem. My items were covered in mouse feces and there is evidence of them chewing on a number of things including boxes and a mattress.

Rating:

1.0

There were mouse in the facility. My mattress, sofas and other items were contaminated by mouse poop. I didn’t want to touch those items because of contamination and I gave key to the staff. So they can discard these items. Staff name is Ashley. She told me not to contact the insurance company but they will cover all the damage made to my property but she had stop communicating with me, did not reply to my emails. On top of that they did nothing to remove the damaged property from the storage and keep charging me rent for the damaged property which was in the storage. I had paid them rent from March of 2021 to October of 2021. I want my rent back plus the money for my damaged property.

Rating:

3.0

my storage was locked for 2 weeks after paying and then wasn't closed out properly

Rating:

5.0

Shawn was very helpful and informative. He took care of things in a timely and professional manor, providing excellent customer service, The process could not have gone smoother! Thanks again!

Rating:

5.0

Fantastic staff, facility and price.

Rating:

5.0

Awesome

Rating:

5.0

Muy buenas atenciones..y aunque no hablo inglés las atenciones de cinthya.como intérprete fueron super excelentes..ella merece un 10..super atenta..los demás un 9 y 8.

Rating:

5.0

.

Rating:

5.0

Great experience. Thank you for the service.

Rating:

1.0

There were alot of rat dropps on my things.In my refrigerator and on my sound system,in my box of pictures,etc.I have dealt with other storage facilities only in New York and I never had this experience before.Will never deal with you again or recommend you to anyone!!!!VERY DISSATISFIED!!!!

Rating:

5.0

Was very please of the service, Thanks so much 🙏

Rating:

5.0

I

Rating:

5.0

Friendly and helpfull staff

Rating:

1.0

For the past two years I have had issues with rat feces all over my items damaging them & every-time i tried to get help concerning this matter i received no aid!

Rating:

5.0

Closing out the rental on the storage the information could be made better to understand. We were not comfortable with tossing the sign in card on the floor. If we did this we would have been unable to log out at the facility. I turned the card into the office the following day.

Rating:

5.0

Clean. Never saw a rodent or bug. Items were secured. Size of my unit was perfect. Employees were very helpful. 2nd time renting from U-Haul and I would rent again.

Rating:

5.0

Melody was amazing! Upbeat personality, incredibly helpful and knowledgeable and kind.

Rating:

5.0

Like other businesses don’t fix what’s not broken. The Employees Our professional and gracious,treat you like a person we should all be that lucky to have those kinds if employees

Rating:

5.0

Staff are very helpful and professional at this Bridgeport lication

Rating:

5.0

Ashley was very helpful, she worked so hard.

Rating:

5.0

I'm very happy and the person who walk me through of my services at pine st. in bpt conn was very respectful.

Rating:

4.0

More staffing needed at Blackrock and Bridgeport, CT locations. Employee to costumer ratio needs to be improved, there is long wait time for both in-person and calls.

Rating:

4.0

There was mice dropping in my boxes, a mice chewed my heat press cloth sponge

Rating:

5.0

My stuff was secured and never had any issues with the facility. It was well maintained and clean. Would definitely recommend!

Rating:

1.0

Whenever I tried to call the local number, 8would reach the automated system of the national U-Haul system. NEVER was I able to get through. I would have at minimum a thirty minute wait time before I would get a live body on the line at it be the answering service of the national answering service, I would ask to patched through to the local pine street, Bridgeport, CT office and I would be again be on a longer looong wait time before giving up.

Rating:

5.0

Great Customer Service and help at the Pine Street location would recommend 200 percent of the time. Our company deals with Uhaul often and Pine Street location by far is always the best. Ashley and the team are Wonderful.

Rating:

5.0

Great staffs, excellent customer service.

Rating:

3.0

There were a lot of Rat poops all over my things.I mean like rice grains. It's awful.and that's not good.

Rating:

5.0

Ashley was great and made my experience finding the right storage to rent a blast. Thank you Ashley

Rating:

1.0

All of my belongings are ruined

Rating:

5.0

I am well pleased with the service.

Rating:

4.0

*

Rating:

5.0

I am a frequent customer of U haul. I may be insecure ,inconvenient and miserable without Uhaul store nearby.. Unlike other businesses. U -haul does really good thing for lifes for me and other people.Highly recommended!!!!.

Rating:

2.0

The facility has rodent issues. Our unit had mice droppings in it and on our belongings.

Rating:

5.0

Young lady who took care of me was pleasant, attentive, and friendly.

Rating:

5.0

Ashley is an excellent manager.

Rating:

1.0

MOUSE POOP EVERYWHERE!!!!

Rating:

3.0

Staff seem to be undertrained, and aren’t that pleasant to work with. The desk is often completely unattended.

Rating:

1.0

Rodent infested storage facilities. Had to take stuff out after seeing rodent droppings everywhere in the unit and holes on most of the storage bags. Rodent infestation was so bad that they got into my suits, only after I opened up the bags after already moving that a mouse jumped out and ran under the sink. Now I have to spend extra money to get the mouse out. If I knew the situation was going to be this bad, I would’ve used a different storage.

Rating:

5.0

Was very polite and friendly

Rating:

1.0

I am writing to you to express my disappointment with the customer service I experienced while at the UHaul location in Bridgeport, CT. I made a reservation for an 5x8 storage unit online for $104.95/month starting 6/26/21. This reservation was made a week before check in. I arrived on 6/26 to check in, Ashley Quiles was the one behind the desk. The store was busy and she was moving very fast. While waiting in line for over 20 minutes, I witnessed her speak rudely to her coworkers and reprimand them in front of customers for using the bathroom. She was impatient with customers and was barely doing the bare minimum to help. When it was finally my turn, she did not make eye contact and continued to speak extremely quickly. I asked her several times to repeat herself or to clarify what she was saying. When it was time to pay, my total was over $120, so I asked her to break that down, as the reservation I made was $104.95. She rolled her eyes and said that it was tax. When I asked her to clarify why there was over $15 of tax, she said very matter of factly replied that was not true. I explained that the reservation I made was for $104.95, she first said that I made a reservation for the first floor, but there were no units left and I had to go on the second floor which would increase the rate. (she had just given away the last first floor unit to the couple in line in front of me). When I challenged that the reservation I made was not being honored, she got very snippy with me and then told me that the rates had gone up. I asked why I had been able to make a reservation at a lower rate and why that rate is not being honored. She was unable to answer the question and was clearly getting annoyed, so I cut my losses and agreed to the higher rate. I went to access the unit, her directions left much to be desired on how to gain access. Upon leaving, I decided to take the stairs. There was no sign on the door of the stairwell indicating that would be a problem.. When I got to the first floor and tried the door, it was locked. Come to find out, I was locked in the stairwell. I tried calling the office, no answer. I tried banging on the doors to get back into the storage area, no response. I tried all of the doors, but could not get out. Ultimately, I had to use the "Emergency Exit Only" door to get out, after spending 20-30 minutes trying to get out. When I returned in August to collect my belongings, I arrived to find two "Wet Floor" signs in front of the elevator. Assuming that someone had just mopped the floor, I got in, only to find that I could not press the button. I used the intercom to speak with the front desk and asked what was going on with the elevator. I was met with exasperation that I would even ask such a question. She acted like I should have known that Wet Floor signs were equal to a broken elevator. After getting nowhere over the intercom, I went over to the main office to see if I could chat with someone and find another way to get to my unit. I was met by Ashely and her rudeness again. She repeated several times, "Like I told you the elevator is not working." I asked if I could use the stairs, she said they were not accessible, when I asked her to clarify, she was unable. When I explained that the stairwell is perfectly usable, as I had already used it once, but needed someone to open the door, she tried to tell me that there are signs saying its for emergency exit only. That was not the case. (There are no signs, and either those doors should be unlocked or signs should be placed IMMEDIATELY. That stairwell is USAFE and a hazard to all of your customers if you are not going to unlock it.) I asked if there was any kind of estimate of when the elevator would be fixed, Ashley was unable to give me any kind of estimate, and was rude throughout the encounter, treating me like I was dumb.  I called Eagle Elevator, I asked the operator if they were able to give an estimate, she said the call had come in about 30 minutes earlier and estimated the technician would be at the facility within the hour. And within the hour the technician showed up.  When I went to check out of my unit, there were no employees in the store. The woman outside on her smoke break came in to find someone else for me so she could smoke her cigarette. The customer service (or lack thereof) I experienced in working with Ashely was inexcusable. I am in my twenties, I have worked in the service industry. I understand that it is challenging and employees are underpaid. Service employees have one of the most challenging jobs and I acknowledge that. However, a simple apology could go a long way. "I'm sorry, the elevator is not working today. I made a call to the company and they are going to send a technician at their earliest convenience. Unfortunately they did not give me a time estimate, let me call them back and see what I can find out."  As a company, you need to provide your employees with better training.

Rating:

3.0

our storage unit had mice in it. I should not have to pay full price for a unit that has mice. My stuff had mouse poop on it

Rating:

1.0

The staff (owner and mother, I presume) did not appear to care about their customers. They came across as rude and wasted a lot of my time bickering with one another. Two other employees were kind and helpful, but, unfortunately, they were not wearing name tags so I cannot commend them directly. The unit I reserved was not correct, meaning I had to get a different unit that was more expensive, just for that price to increase a month later. Not sure if it was the system or the employee, but my autopay was incorrectly setup and I had to dispute late fees that were wrongly applied. When I finally moved out, most of my items were covered in rat droppings and urine. I will likely have to pay to get my mattress professionally cleaned or throw it out and buy a new one. I further experienced even more issues with the moving truck experience, but will leave that out as this is about the unit itself.

Rating:

5.0

They was very professional I will recommend you guys to anybody that's my word...And I love a good location is off the highway keep up the good work guys one love mr. Mosley.....

Rating:

1.0

Mala información con el cobro por que disen k uno tiene un mes gratis la cual no es verda dure 3 mese hay los cuales me cobraron y hasta mora y no es tanto por que me cobren si no te no le mientan al cliente.

Rating:

5.0

The staff is professional and kind! My storage unit was perfect and clean. Highly recommend this location! Pam

Rating:

5.0

Staff was very nice and helpful and the facility is very clean!!! 🙂

Rating:

1.0

Got a call the night before I was to pick up my pods saying they wouldn’t be available. Had a deadline for a closing date and they didn’t even have a solution when they called. Inconveniently, we had to pick up a truck from one location and pack up everything and then offload it into a facility at a completely different location. Will be calling BBB and pursuing legal action as I am 7 months pregnant and this has caused such stress. Will also be asking for a full refund.

Rating:

1.0

My experience at Bridgeport was satisfactory. What was not satisfactory was my experience at the Wooster Square Uhual in New Haven Connecticut. They have tainted my experience with uhual with thier unprofessionalism. We choose uhual for our 24 hour journey specifically because I could reserve a storage unit. We arrived at the location at 2 with a confirmation number to get access to our storage. unit. When we got thier they told us that they had given our storage unit away because it is first come first serve. They said that reserving a storage unit doesn't actually mean anything. The uhual website just adds the ability to reserve a unit, so you can think you are getting a unit but you have come here first to get it. He said they dont advertise it but you are not actually reserving a unit. This was infuriating especially after a 24 hour trip that took me 3 days. Then they sent me on a wild goose chase with two other uhuals to find a storage unit. The ordeal took 3 hours. I will not recommend uhual to any of the people I know who are moving and if people ask me about uhual i will make sure to tell them thier are better options. I have had an awful experience! I have put in a report with customer service. As a dissatisfied customer I would appreciate a refund or a discount for the inability to full fill what was agreed on when we purchased the uhual on your website. If this is done, I will be satisfied and just assume it was one bad location. Then I can say uhaul will complete with the promise and you should use uhual because they will treat you right.

Rating:

2.0

Wasn't able to get the large outside door open sometimes and when I call Manager never answer or return call Plus + never knew it was Infected with rats or/ and mice. Thumbs down.

Rating:

1.0

I moved out in may and I am still receiving Lien threats from the manager.

Rating:

4.0

The app has an issue, so I had to make my reservation through the actual website. You can't upload your license pictures on the app, the button doesn't work. I've contacted the app support before but never heard back and obviously its not fixed yet

Rating:

1.0

Mice infested in my unit. Damage most of my furnitures do to mice feces and urine.

Rating:

5.0

Ashley and Carmen were great customer service representatives!

Rating:

4.0

Ashley Quiles was very helpful. She made sure that all my moving requirements were fulfilled. She is an asset to your organization.

Rating:

5.0

The staff was very polite, knowledgeable, and helpful.

Rating:

1.0

Our sofa is covered in mouse droppings and I have not been able to get in touch with someone at uhaul. I would like to discuss this immediately.

Rating:

2.0

It was very confusing to get set up into the building. The big double doors didn’t open to be able to pull a couch through for easier access. Apparently you needed a card to have those doors open, but I did move in online and thought it would be a smooth transaction. I moved in after hours because of my work schedule, and I tried to call the after hours number multiple times, where I was not able to reach anyone for maybe a little direction of help. Facility is clean and organized though, so I am happy about that. I just think it could’ve been more signs or directions, something else to guide you on the moving into storage process.

Rating:

1.0

Can't get hold of anyone

Rating:

5.0

Good

Rating:

3.0

Please stop sending these emails 2x per day. Hard to find the unloading dock originally. Employees were not in the store often and thus I had to come back the next day to actually check into my locker. Locker itself and the facilities are very nice.

Rating:

5.0

Great an very friendly and knowledgeable

Rating:

5.0

Very Pleased with the storage facility - however, the truck that we rented was terrible - no shocks, bad steering, no pick up

Rating:

4.0

I liked The facility. My only issues were that the sliding doors to enter and exit very confusing. Also it was very difficult to reach anyone on the phone if I had a question. Every time I was in the office I noticed it was only one person on duty and that person had to do everything. So customer service issues For one customer would basically shut down the entire office. You need to hire a second person

Rating:

5.0

Thank You

Rating:

1.0

Your manager Ashley Quiles was very rude. She tried to deny me my free month of storage because she thought I have had a unit in the past. I never had a unit and how would know that by looking at face which was covered by a mask. She never looked up my name or order. She was already angry. I watched her speed down the street to park a rental truck.

Rating:

4.0

My unit had overhead wood columns, we noticed after a year that wood chips were all over the boxes and other items. Also, despite the extended time we used the unit, there was a very strong mildew smell on everything. Overall this facility was very satisfactory. Thank you to all the staff members. Well done!

Rating:

5.0

The entire team was amazing, helpful and efficient! Would recommend

Rating:

5.0

This was a smooth transaction to get my initial unit, change my mind to a larger one the next month then change to a smaller unit the next month.....then I finally moved into my new home! The staff was friendly and very helpful, fully accommodating my requests for the numerous changes. The manager was always available when needed. She trains her staff very well. I would recommend this storage site to anyone. L.Laberee

Rating:

3.0

I ordered a Vehical and upon arrival to pick up. The vehicle was not available and the location did not know I was coming. The vehicle was stolen and I had to travel 25 minutes to another location. The moving services that were recommended were not available and I was charged for a service that I did not receive

Rating:

4.0

Could use the option to make partial payments, as this is why I am switching.

Rating:

4.0

Ashley and her team were very helpful, professional. Great costumer service.

Rating:

5.0

The staff was so informed about the products and regulations. My many questions were patiently answered. . Everyone was extremely professional. I thought I was receiving special treatment but then I realized everyone was treated this way! Renting a unit for storage was seamless. Moving-in was easy. My thanks to Ashley and her staff! L. Laberee

Rating:

4.0

The facility was well run and clean. The security was good and the units and hallways were well lit. We had a very minor incident of animal damage (likely a mouse) but it was very minor. We used the facility for about 6 months.

Rating:

1.0

I arrived on site and followed the instructions to gain access to the building. Went to my unit and found it locked with a small brass lock. Went to office and asked for assistance. Attendant was busy processing truck returns. I said I would try again the next day. Returned to find lock still on unit. Attendant met me at unit and removed the lock. Opened unit to find a 12"+×12"+ vertical support column in the middle of the unit. I expressed my dissatisfaction to the Attendant who said they couldn't do anything. I also requested the round lock that was supposed to be included. Attendant said he would get it and return to the unit. Attendant did not return for 15+ minutes and was outside handling truck returns when I went to find him. I returned to the office after another 10 minutes and he handed me a lock. He said he had to call GM to get access to locks. I asked if he spoke to the GM about the obstruction in my unit and he said No. Summary: The unit is not acceptable and another unit should have been assigned immediately. The customer service was terrible. Besides the waiting, the attendant did not address a significant issue and obvious customer dissatisfaction. The obstruction was not noted on the website or any subsequent communications. I reserved a 5'x10'x10' storage unit. The obstruction reduces the available storage volume and prohibits storage of most wide or long items. I have been waiting for the assignment of a new unit. Please contact me asap to resolve.

Rating:

5.0

Thank you for your service!

Rating:

5.0

It was Great

Rating:

3.0

Manager was very respectful and the store and storage was well maintain. I will definitely Referred u haul on Pine St in Bridgeport CT to anybody.

Rating:

5.0

Me gusto su amabilidad!! Y lo seguro del almacén para guardar las pertenencias

Rating:

4.0

Great customer relations

Rating:

5.0

I’m not sorry to have the experience with you ,,, it was good

Rating:

5.0

I'm so satisfying a thanks for your friend and help and yes I recommend you company any time and thanks for to the Management and staff

Rating:

3.0

David, was exceptional 👍

Rating:

5.0

I never anticipated having to store my belongings as long as I did, through Covid, and all the craziness that accompanied that. It was a lot easier to know that my items were secure.

Rating:

4.0

E.xcellent service, exceptional organizing from Ashley, great lady. Very helpful.

Rating:

5.0

Louis helped me with the paper work and showed me the unit. He was friendly and clear.

Rating:

2.0

I HAVE RAT POOP ALL OVER MY THINGS AND MY THINGS ARE RUINED.

Rating:

5.0

The experience was pleasant. Samantha was very friendly and helpful. I have used uhaul at other locations but this was a far better experience and is now the one I will be using in the future as well as recommend to others

Rating:

4.0

Great service

Rating:

5.0

I had a great experience at U-haul Bridgeport. The staff was so helpful and the 1st floor units are incredibly convenient for loading and unloading.

Rating:

5.0

They're the best

Rating:

3.0

To access the building for my storage key never worked. Told workers multiple times how the system never worked or one worked blamed me for the doors not working that “i was doing it wrong”.

Rating:

5.0

So very helpful, thank you!!

Rating:

4.0

Ashley and others were great. The only downside was that I had to wait almost half and hour for someone to come take the lock off so I get my things in and get on with my day!

Rating:

5.0

Everyone was so helpful and accommodating.

Rating:

4.0

I was very happy with staff

Rating:

3.0

I couldn't use my swipe for 24 hrs. Everything else was seamless.

Rating:

5.0

Excellent Experience from the young lady who handle my u-boxes and took charge in doing everything to give me smooth move in and taken care of my stuff I commend you and appreciate you

Rating:

5.0

Awesome experience

Rating:

5.0

The store manager she was very polite and respectful, and loyalty person, regarding customer's service she's ok

Rating:

5.0

Awesome customer service

Rating:

4.0

The staff was very friendly and helpful nice people

Rating:

5.0

Very professional environments

Rating:

5.0

This was our first time using Uhaul storage. I have to say, we had a wonderful experience. The staff was courteous and polite. Both times, we worked with the general manager. She was exceptional!!

Rating:

5.0

Great customer service...

Rating:

5.0

Your employee Michael Green is awesome. He is a true professional. He is friendly,polite,knowledgeable and helpful. Even though he is fairly new(6months), I thought he'd been working here for years.

Rating:

5.0

Very nice and kind

Rating:

5.0

The ladies where super nice

Rating:

5.0

Excellent

Rating:

1.0

Despite registering online in advance, it took 45 minutes for your staff to complete my paperwork! Then, I was given the wrong unit. Now , I’m stuck in your elevator waiting for the fire dept.

Rating:

3.0

Slow check in

Rating:

3.0

the staff was nice

Rating:

3.0

The customer service rep was nice

Rating:

5.0

All staffs were very understandable when it came to making payments. They were friendly and very professional. Nice job guys. Ladys in the front great job. Thank you.

Rating:

5.0

The best

Rating:

5.0

I have been renting uhaul equipment around the United States for 25 years the pine street in Bridgeport ct is by far the best location it’s always clean the staff are excellent, knowledgeable and

Rating:

5.0

They are excellent

Rating:

5.0

If I needed storage again I would choose this facility

Rating:

5.0

I just love Samantha,so well organized and knows her job. She is fast with the customers,and so pleasant.Thank you Sam for your great customer service, keep up the good work,annie🙂🙂.

Rating:

3.0

The only thing was when I took my stuff out of storage there were lots of mouse dropping on my sectional sofas, all over my boxes, my furniture. They gave me one month free but it doesn't cover damage

Rating:

1.0

Would Not ever recommend extremely horrible experience.Severe mental anguish over the loss of our storage unit being auctioned off erroneously.My family lost everything we owned gone.

Rating:

5.0

You're the best!

Rating:

4.0

It was a pleasure working with uhaul. The customer service provided by the staff was great!

Rating:

4.0

Sometimes the wait for service can stretch out. But everyone is courteous and helpful.

Rating:

5.0

Always pleasant to work with such a professional staff.