Customer Reviews for U-Haul Moving & Storage of Brighton Park

1780 reviews

3401 W 47th St   Chicago, IL 60632

(773) 376-0478

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 376-0478

3401 W 47th St
Chicago, IL 60632

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ASHLEY E. 
Rating:
3.0

What does it matter what im pulling, it shouldnt matter what im using the equipment for. All that you should worry about is, bring it back, undamaged. If my truck falls apart its my fault

NICOLAS M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH S. 
Rating:
4.0

It's mice or rats.they have traps.None of my belongings were chewed

FLETCHER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICIO B. 
Rating:
5.0

Customer did not leave a comment.

IDALIZ R.  |  First Impressions 
Rating:
5.0

Whatever you guys Doing is Excellent Thankyou for your service

ANGEL T. 
Rating:
1.0

This is the second time in a row that I Have rented a bad trailer where I was not Able to continue to do the job I was doing. I was very dissatisfied with the last two rental. I always rent from these two locations. It always been good But not lately. Thank u for ur concern.

WILBUR H. 
Rating:
5.0

Priced right, Great equipment, great service, inn and out fast. I can't see anyway to improve on what you have already

WILLIAM C. 
Rating:
4.0

my first reservation was cancelled by a manager and he lied . he said i came in the day before and changed the reservation. the guy that is spoke to on sunday was rude. this mistake cost me money and tijme, i will never use u haul again. it would be a nice gesture if i compensated for my time

william H. 
Rating:
5.0

Only comment... The bathrooms were nasty. But customer service was great. Alfonso the Mánager helped so much. He went out of his way to make sure everything was Great and set for us.

Lillian V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L.  |  First Impressions 
Rating:
5.0

I really appreciate there service manager and workers are friendly respectable my self I am very happy so far so good thanks for everything for the up grade services I have to look deeper I never got chance to think about it. If I need to park my working truck inside the storage I meant to rent a room I will do it Can this be pocible? Thanks again god bless you all sinceramente Figueroa hardwood flooring

JORGE F. 
Rating:
5.0

All the staff there was kind and extremely helpful and there service was quick and efficient.

Avery W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINO G. 
Rating:
3.0

Should have been able to pickup closer to my home

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

MARYLIN S. 
Rating:
3.0

The employees should be more knowledgeable in regards to they process. They took to long and didn't know how to apply certain things.

Eric I. 
Rating:
5.0

No improvements Needed, just keep doing what you're doing!!!!

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

Latonya J. 
Rating:
5.0

Customer did not leave a comment.

Jose Angel S.  |  Overall Experience 
Rating:
5.0

I Had A Awesome Experience With The People That Works There They Gave Me The Truck That I Reserved With A Few Minutes and Same Good Service When I Returned The Truck Thank You Andrea Garcia And Monica Villa...

JULIO S. 
Rating:
5.0

Customer did not leave a comment.

Johny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEREASA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
Rating:
3.0

Everything was fine but I was called twice during the course of the rental 1st time to see if I was planning to keep it for the full 5 days I rented it and the 2nd on the day it was to be returned to see if I was going to return it. If I rent a vehicle for 5 days that means I will be using it for 5 days or else I would've rented it for less time. Also, I signed the rental agreement so I know when I need to return the vehicle. The calls were annoying and completely unnecessary they added to stress and slowed me down having to answer the calls.

Christopher A. 
Rating:
5.0

Excellent price and a great service. Thanks for being nice with costumers.

JUAN R. 
Rating:
3.0

the truck was damaged ,over all bad trip!

WILLIAM C. 
Rating:
4.0

My only complaint was that it was almost impossible to get in touch with a representative to schedule delivery of my boxes to the new location, an online option would have been nice. It took me three days to get someone in the phone to schedule a delivery. Once I got a rep things were great

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Renee O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Araz Z. 
Rating:
3.0

It should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at all

Charmika J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

MARIVEL V. 
Rating:
4.0

Customer did not leave a comment.

NINA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

MARCIUS C. 
Rating:
3.0

Customer did not leave a comment.

Claudia N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armando A. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

SLAWOMIR L. 
Rating:
4.0

Customer did not leave a comment.

thomas c.  |  Overall Experience 
Rating:
2.0

I left a couch in the van and never got it back. I got charged a day extra for less than one hour overtime. I got a penalty and $20.00 for the staff member entering ion my inform in the system. I got hosed on this rental and the service was stupid and bad

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Customer did not leave a comment.

MARICRUZ R.  |  Overall Experience 
Rating:
2.0

Nothing went well besides receiving my things It will be difficult to recommend U-Box to anyone

Kelvin T. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

No nonsense transaction. Staff was courteous and professional. Trailer was in great condition. U-Haul is always the way to go.

Darrell P. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
3.0

The truck that I received had a problem accelerating. Also, it made a weird grinding noise in the rear of the vehicle while driving.

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP K.  |  Overall Experience 
Rating:
4.0

The online process when you pickup/drop off is horrible but I was able to go inside.

SABRINA L. 
Rating:
1.0

The representative Marisol Garcia was very rude. It was 15 minutes til closing and she did not want to take a return truck back. After telling her that other agents have taken returns at that time she started my return process. But she had a nasty attitude, she decided to take forever. After asking multiple times how much longer( because this was my 3rd car rental this year from here and knew the process), with an attitude she said I'll take as long as I want. This rep needs to be fired because her customer service skills are horrible.

CESAR A. 
Rating:
5.0

Monica was amazing. She was very professional also did a incredible job explaining and answering my questions! Shout out to Monica

JOSE C. 
Rating:
1.0

Customer did not leave a comment.

MARIA S. 
Rating:
1.0

Terrible overall experience

Anthony S. 
Rating:
2.0

Sliding in sneaky fees that I have to pay. Very shady business practices. Would not do business again

DANIEL E. 
Rating:
4.0

Customer did not leave a comment.

Sadegh M.  |  First Impressions 
Rating:
5.0

We need more great customer representatives and managers like Alphonso!

RENITA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
1.0

Charged for 2 days when rental was less than 24 hours. Ridiculous. Will never again rent with U-Haul.

VICTORIA Z. 
Rating:
2.0

We had a very intense snowstorm in Chicago the night before my return date. I was unable to return the trailer until my vehicle was able to make it out of the snow and safely drive in the streets. The entire city was practically on hold for 2-3 days due to reduced staffing in our Streets and Sanitation Department. However, I was charged for 3 days with no consideration for waiving any fees or having compassion towards the situation. Even in my attempt to drop off the trailer the night before my return date, and before the storm picked up very bad, I couldn't get into the lot because it was not salted or plowed. I had to return home. I explained my situation to the manager and staff to no avail. I'm very weary about u-haul right now. I've never had an experience this bad and I've been renting U-hauls for over 10 years.

Najee Zaid S. 
Rating:
5.0

Good ppl here

CALVIN D. 
Rating:
4.0

Customer did not leave a comment.

Evgenii G. 
Rating:
5.0

Nothing at this time. Thanks, another satisfied customer

Anna H. 
Rating:
4.0

not knowing the location, and being in the city...to know the facility is in a warehouse looking building, and that parking was across the street would be helpful, as coming from the west it is not as readily noticed.

DENISE F. 
Rating:
1.0

Customer service is terrible the assistant manager hung up on me and wouldn't answer when I called back

Darien C. 
Rating:
1.0

Be truthful to your customers

ALICIA D. 
Rating:
3.0

there was dried up food inside cab, and paperwork from last driver, a sox, and candy wrapper in glove compartment

RUDOLPH S. 
Rating:
3.0

Too expensive, and the staff could be better.

jennifer g.  |  Overall Experience 
Rating:
1.0

The older gentlemen whom was attending the register next to the young lady assisting me was extremely rude and kept commenting on our conversation. He refused to rent me a truck unless I would “provide them with a number to call and verify who I was”? Which has never in the 10 years I have been a customer of the same location occurred. I give a back up number which is on every invoice I've ever gotten but they claim they needed to speak with someone. I felt harassed and let down by the customer service at location the day of my rental. The team did not even pull the truck out of spot to assure cleanliness or to assure the equipment I ordered was in truck. Cab of truck contained garbage in a Burger King bad a smashed can and some balled up pieces of paper. When I asked the man for his name he refused to give it to me, he simply pulled a name tag off the counter next to him and pointed at it. I have no way of knowing what it said as I did not have my glasses with me. Had it been properly placed on his chest like it should have I could've got a glimpse of it when I was closer to the counter.

ANDRES I. 
Rating:
5.0

None

TERESA D. 
Rating:
5.0

Make sure vehicle is clean in side out.

TYRONE H. 
Rating:
4.0

Extend hours for customers to use their lockers

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
1.0

Customer did not leave a comment.

Reginald D. 
Rating:
3.0

Customer did not leave a comment.

NIJELA P. 
Rating:
5.0

Excelente Service.

EDGAR G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
5.0

Very professional & Nice no improvement needed

James B. 
Rating:
5.0

Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your company

Edward c.  |  First Impressions 
Rating:
4.0

I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.

Patricia F.  |  Overall Experience 
Rating:
5.0

Muchas gracias

MARCO Q.  |  Overall Experience 
Rating:
4.0

Beauty Payne called to arrange the drop off of our box. The apartment would not let us leave it there. She arranged for us to rent a truck to bring our belongings to load the U-Box. She was an absolute professional and helped us. She was also incredibly kind. Also, the delivery staff from Pacoima California were very helpful! I highly recommend U-Box.

Colleen T. 
Rating:
5.0

Perfect, perfect, perfect, perfect customer service, go out your way just to deal with these people very worth it

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

JOSUE C. 
Rating:
3.0

Customer did not leave a comment.

MADELEIN L. 
Rating:
5.0

Good price, friendly staff

Jennifer A.  |  First Impressions 
Rating:
5.0

Everything was perfect except for having to leave the Ubox outside after it had been unpacked for two days, would've strongly preferred same day pick up.

Kayne Y. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Just keep up the good customer service skills

Barbara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

REID F. 
Rating:
1.0

I truely dont do ratings. But uhaul should be aware of the poor service and quality. Everytime i rent a uhaul it is always something. I need you to be aware that i never used dolly was back in the alouf time. I dnt think this is fair how after hr drop off is done.

TARESHA T. 
Rating:
5.0

Customer did not leave a comment.

Tyra S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Loved how smooth it all went. Great staff!

Carmen M. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO B. 
Rating:
5.0

The employees I dealt with were extremely courteous and helpful. My questions were answered in a professional and pleasant manner.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
2.0

Better customer service. The service was terrible.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Antonio G.  |  First Impressions 
Rating:
5.0

Great Customer Service Overall. This Team made my move smooth.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

SERGIO V. 
Rating:
5.0

The workers there friendly and try their best to help you.

ERIC H. 
Rating:
5.0

Just keep the customers happy to these hard times

jose F. 
Rating:
3.0

Your associates don't enforce rules for customers wearing a mask. A mandatory mask requirement is on the door and 3 customers in one party were in the store at the time of my return with no mask. Also, I was checked in 30 mins after arriving to drop off equipment and were held accountable for the 30 minute delay checkin.

Tanita M. 
Rating:
5.0

Great staff, very friendly and helpful.

joshua g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

this was the first time i rented a truck, the staff was excellent. answered all question when i picked the truck up and dropped it off very friendly staff

JOE R. 
Rating:
5.0

Keep up the good customer service

CRISTO O. 
Rating:
1.0

When someone rents a truck try not to use funds out the account of drivers

BRUCE L. 
Rating:
5.0

All the employees and managers were top notch!!

Joseph M.  |  Overall Experience 
Rating:
5.0

Nicholas Flores was the most amazing person I have ever met not only did he go above and beyond for me he had the best customer service skills. This man deserves a raise

THANH L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

great workers

olivia l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERIC H. 
Rating:
3.0

It's ridiculous to pay so much for a rental used for around 2 hours

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Fernando H.  |  Overall Experience 
Rating:
5.0

Very happy with Office staff 💯

Dan's H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VANIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan's H.  |  First Impressions 
Rating:
5.0

Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

Michael D.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful great customer service

Ashanti C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elliott S.  |  First Impressions 
Rating:
4.0

The experience was as I had hoped it would be.

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

The staff were incredibly helpful and kind.

Henry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

constance h.  |  Overall Experience 
Rating:
2.0

I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.

Laura F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tearsa V.  |  Overall Experience 
Rating:
5.0

The women at the front desk and phones were very friendly and helpful 100% of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.

Kendall Z.  |  Overall Experience 
Rating:
5.0

I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.

CRAIG B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria s.  |  Overall Experience 
Rating:
5.0

Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.

Kendall Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kylie C.  |  Overall Experience 
Rating:
5.0

The people at front desk great costomer service! My congrats to them.

MIGUEL P.  |  Overall Experience 
Rating:
5.0

Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing great

jaime m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose a.  |  First Impressions 
Rating:
4.0

The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

Marie M.  |  Overall Experience 
Rating:
5.0

Only left because I moved to farther location

crystal s.  |  Overall Experience 
Rating:
5.0

Nice workers Great customer service

olivia l.  |  First Impressions 
Rating:
3.0

The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

LISA R.  |  First Impressions 
Rating:
5.0

It was great for them to serve me and my husband the staff was great.

THERESA M.  |  Overall Experience 
Rating:
5.0

The young lady that took care of me is good at her job.She has so much to give your company.

maria r.  |  First Impressions 
Rating:
5.0

Best decision I made...

Michelle L.  |  Overall Experience 
Rating:
5.0

Every one was always helpful and freindly,

CARMEN H.  |  Overall Experience 
Rating:
5.0

The manager is the best ALFONZO

gential m.  |  First Impressions 
Rating:
5.0

I would store in the future. Thank you!

Aida R.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Maurice D.  |  Overall Experience 
Rating:
5.0

Person that took care of me , plus manager were indeed GREAT !!

Ignatius M.  |  First Impressions 
Rating:
5.0

Great

Abiathar C.  |  First Impressions 
Rating:
5.0

Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

SENYASEN C.  |  Overall Experience 
Rating:
3.0

Wished there were longer access hours

idalia c.  |  Overall Experience 
Rating:
1.0

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

DYNEISHA R.  |  Overall Experience 
Rating:
5.0

I will be renting a smaller unit hopefully within the next two weeks.

abiathar c.  |  Overall Experience 
Rating:
5.0

Great people

ARMINDA F.  |  Overall Experience 
Rating:
5.0

The service was good no issues thanks

Alvin S.  |  Reservation 
No reviews have been submitted for this location.

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