Customer Reviews for U-Haul Moving & Storage of Bristol Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bristol Plaza

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Margaret K. | First Impressions |
Rating:

Customer did not leave a comment.

Kevin K. | First Impressions |
Rating:

Customer did not leave a comment.

richard W.
Rating:

Customer did not leave a comment.

Melissa J.
Rating:

This location and the person who checked us in was great! However, we spoke with someone prior to pick up in regards to the reservation and she was rude and unhelpful. I called to check on the status of a cargo rental and without explaining why, she cancelled one of our trucks which was not part of the order or why I called in the first place. She would not address why I called (cargo rental), but rather, cancelled the truck and hung up when I asked for a supervisor. Completely unprofessional and had us scrambling to figure out our move when we thought we were all set.

ZINEB C.
Rating:

Customer did not leave a comment.

Michael I. | Overall Experience |
Rating:

The storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.

BETHANN J.
Rating:

Customer did not leave a comment.

JOSEPH H.
Rating:

Rate your trailers by actual inside useable space dimensions. I rented a 5x9ft trailer. The actual useable space was far less. I could not load something 52 inches wide(less then 60") without removing the tailgate chains and hoping it would squeak in,

Luis M.
Rating:

Customer did not leave a comment.

WILLIAM N.
Rating:

Just don't like that I was charged for 48hrs when used it for less than 24hrs employees need to start doing a better job ... Now I gotta wait and see the outcome

David W.
Rating:

Customer did not leave a comment.

Andrew T.
Rating:

Well done thank you.

BREARA S.
Rating:

Not charging customers a full day rate for going over time during inclement weather conditions, that's something we can not control!! Roads were bad!!

Robert C.
Rating:

You are awesome very polite and very Intelligent on what you were doing These people were awesome And I would use you again and I will recommend you to others as well

Ashish T.
Rating:

Poor reservation service

Michael I.
Rating:

Customer did not leave a comment.

Brenda O. | Overall Experience |
Rating:

Customer did not leave a comment.

SANDRA P.
Rating:

Customer did not leave a comment.

Bonnie t. | Overall Experience |
Rating:

Customer did not leave a comment.

NIGEL A.
Rating:

A couple of things I forgot to ask which I felt should have been advised to me without asking - what type of gas to put in and how to deal with EZ-Pass. Otherwise I strongly recommend U-Haul to others.

JOSHUA S.
Rating:

Reservations were mixed up. We didn't get to pick up from our first choice, because scheduling changed it the day before and didn't tell us. They tried to give us a new location of 40 minutes away!

Jonathan H.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Janet A. | Overall Experience |
Rating:

My unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about $4000. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don’t have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!

Stacy G.
Rating:

Customer did not leave a comment.

Michael D.
Rating:

Customer did not leave a comment.

Brenda I.
Rating:

I had absolutely no problem and the staff was very helpful. Especially lucy

Melyni W. | Overall Experience |
Rating:

Customer did not leave a comment.

Muhammad K.
Rating:

Thank you

BRITTANY R. | Overall Experience |
Rating:

My items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.

VIKTOR G.
Rating:

Wonderful customer service

Cody O.
Rating:

You guys double charged my damn account for a fucking truck I used for 6 hours now I have to go around to undo your fuck with my bank

CHRISTOPHER W.
Rating:

Customer did not leave a comment.

DONNA G.
Rating:

Customer did not leave a comment.

GAUTAM P.
Rating:

Good service nice replay

Kenneth H. | Overall Experience |
Rating:

Customer did not leave a comment.

Ruby M. | First Impressions |
Rating:

Appreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Thank you

James R. | Overall Experience |
Rating:

Customer did not leave a comment.

Isabelle L.
Rating:

The staff at this location went above and beyond to ensure that my rental experience was satisfactory.

Rashida R.
Rating:

Customer did not leave a comment.

Ryan G. | Overall Experience |
Rating:

The garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.

STEPHEN S.
Rating:

Customer did not leave a comment.

WILLIAM R.
Rating:

Was happy they had a truck at the last min.

Donna B. | First Impressions |
Rating:

Very clean and helpful service. The owner obviously cares about the business

Fred R.
Rating:

Customer did not leave a comment.

SENAIDA R.
Rating:

on the weekends maybe have more than one person there because the weekends were busy when I came in and there were like six people sitting around and one person behind the desk it might not be like that all the time but still we were all taken care of with patients and courtesy and respect so all in all your staff and your company is doing a great job in the Bristol plaza location in Pennsylvania

Michael S.
Rating:

I met with lucky and Katie during my experience and they were by far the best staff representatives I have encountered in a very long time, both were very friendly and accommodating to my needs, I can't speak for all your associates but Lucy and Katie should either be training managers or management that associates can strive to be! Thank you Lucy and Katie for making my u haul experience fantastic and smooth

David F.
Rating:

Customer did not leave a comment.

BRENDA I.
Rating:

I had no problem. Very professional and the woman was very pleasant, friendly.the gentlemen was to.

Carl R.
Rating:

Everything went well, thank you.

Francis J.
Rating:

Customer did not leave a comment.

NELSON G.
Rating:

Customer did not leave a comment.

Addison J.
Rating:

Customer did not leave a comment.

Bill M.
Rating:

Customer did not leave a comment.

Anthony M.
Rating:

Customer did not leave a comment.

Douglas G.
Rating:

Your employees are awesome, always ready to help. I am in and out in less than 10 mins most of the time. I appreciate that.Thank you.

DEBORAH G.
Rating:

i cant think of anything. i was really pleased with this experience and the service i received

Michael D.
Rating:

Attendants were courteous and friendly.

Daniel R.
Rating:

Elizebeth had the best customer service I have ever experienced after having an awful day by ordering my uhaul for a 17 foot truck then I was downgraded to a 10 foot truck. My location was switched my time was switched this is very unacceptable on uhauls behalf. The lady on the phone was very rude to me as well I was charged extra because I had to take extra trips I should be discounted on uhauls end. Worst experience by a company ever in my life but the lady at uhaul elizbeth was the best of help and deserves to be rewarded for it

Colleen G.
Rating:

TERRIBLE COMMUNICATION! I was told i would receive a call the day before delivery and pick up in PA and CA. Not only did I NOT receive any calls but i had to call over 12 TIMES total and was on hold for over 20 min each time to arrange pick up/drop off times. Then when my box did finally arrive it was damaged and there were 17 NAILS STICKING UP OUT OF THE BOTTOM! The door latches were broken and the ramp was broken. Then upon pick up the driver said they would be there at 9am, so I arranged my day to be there at 9am and she didn't arrive until after noon! I had to call out of work because she lied and did not articulate that her shift did not start until 11am! Absolutely horrible communication. I would never recommend U-Haul to anyone. This was the worst part of my move. What terrible service!

ANDREA F.
Rating:

Customer did not leave a comment.

Roy R.
Rating:

change your gas policy the half a tank is for your advantage

David G.
Rating:

gentleman who helped me was very friendly and helpful

KENNYS M.
Rating:

Customer did not leave a comment.

ANDREW R.
Rating:

Customer did not leave a comment.

CHRISTOPHER H.
Rating:

Customer did not leave a comment.

SEAN H.
Rating:

I was charged nearly $400 for this rental. I was charged, 42.88, 42.88, 35.22 35.22 and then $134

Wazim B.
Rating:

The facility was fine, the folks working there friendly and nice. . . My problem is with the equipment - 20ft. truck due to safety and ease of operation. . . The cargo door (counterbalance tension cables) broke during my use of the truck. The cables snapped and the door slammed shut - I could have lost my fingers if I was not paying attention. Furthermore, I had multiple stops after this, and on a schedule, in which I had to open and close the door with no counterbalance assist whatsoever, i.e. just the weight of the dead heavy door. The move was stressful enough, it was very disappointing, to say the least, that the equipment wasn't right. I would like some sort of credit for this "inconvenience".

WILLIAM C.
Rating:

When it was time to check out it was wonderful she are best person that works for U-Haul

David M.
Rating:

Customer did not leave a comment.

DEBRA J.
Rating:

Luanne was very helpful and friendly.

Robert P.
Rating:

Couldn't have been more happy! Very friendly, accommodating, and understanding. I would think others would look to them to model the way to run the business.

scott S.
Rating:

Customer did not leave a comment.

THOMAS M.
Rating:

Customer did not leave a comment.

CHRISTOPH R.
Rating:

Customer did not leave a comment.

Kim B.
Rating:

Customer did not leave a comment.

Christopher L.
Rating:

I had a terrible experience with the Bensalem PA location where I was supposed to pick this up. I did the pre-register online but when I went to pick up the truck Sunday at Bensalem they told me it was changed to Bristol. You never sent me an email or anything telling me about this change. Additionally, the employee who helped me at the Bensalem location the day I was supposed to pick the truck up there was rude, was not wearing a mask while everyone else was, and continually mentioned to me that it was his day off when I expressed frustration about the location change without notification. He offered no help what so ever when I asked what could be done to rectify this, he just continually brushed this off and told me to call the 800 number. This was one of the worst experiences I have had in the customer service area. Additionally, the two people who were helping me move also rented trucks from the Mt. Laurel NJ and Voorhees NJ location and expressed the same frustrations. Location change without notification, rude or unhelpful staff, and you did not have the Dolly's they had reserved a week before. Why bother reserving something if you don't acuatually reserve anything? I will not recommend anyone I know use u haul again.

Darlington K.
Rating:

Ms Lucy is exceptionally nice an A in customers service always willing and ready to help a customer in need when called upon i will go to this u haul because of Ms lucy.

Kim B. | First Impressions |
Rating:

Customer did not leave a comment.

robert K.
Rating:

Highly recommend using the U-haul facility at Bristol. Rt 413 and Durham road. Totally a five star operation. Staff from reservation to completion top notch. Very friendly and knowledgeable. Totally customer oriented. This is the second time I used them and was extremely happy then. Can't go wrong using them. I'm a 65 year old regular guy needing to move some stuff. And if I need to move again or more stuff. That will be the first place I am going to. They treat you like a good neighbor or family.

CHARLES E.
Rating:

Customer did not leave a comment.

Rochelle M.
Rating:

Customer did not leave a comment.

Gregory A.
Rating:

Customer did not leave a comment.

FRANCIS W.
Rating:

Customer did not leave a comment.

WESLEY W.
Rating:

Vacuum seats and spray some kind of freshener.

Darlington K.
Rating:

Nice employees.

Empie A.
Rating:

Great service

Wilber K.
Rating:

The associates were knowledgeable and friendly. The equipment was well maintained. The explanation and hook up was great. My only complaint is , i think the rental process just took too long , approximately 45 minutes

doug K.
Rating:

The front end was all over the place in the 160+k vehicle I was given. The box was never cleaned before i got it as I found a massive fake fingernail with diamonds and a custom finish as soon as I opened the door. Someone lost a nail! :-D

xiaowei Z.
Rating:

Customer did not leave a comment.

amy B.
Rating:

Customer did not leave a comment.

Abbey R.
Rating:

Customer did not leave a comment.

FREDERICK B.
Rating:

During Covid, be more alert to outside returns of equipment.

Kimberly B.
Rating:

Your Customer Service Department and store staff are knowledgeable and very easy to communicate with. It was a pleasure dealing with them. If ever I need to rent a truck again thus will be my location.

James B.
Rating:

I reserved a one-way rental but with very little notice was forced to accept a local rental which required me to drive the empty truck back to the starting point of our move, and due to mileage fees this cost about twice what the one-way would have cost. I will look at other companies for my next rental due to the lack of communication and the doubling of my cost.

Raymond F.
Rating:

Customer did not leave a comment.

JOHN R.
Rating:

Customer did not leave a comment.

Kenneth H.
Rating:

Customer did not leave a comment.

David S. | Overall Experience |
Rating:

Customer did not leave a comment.

Debra B.
Rating:

Customer did not leave a comment.

MICHAEL C. | Overall Experience |
Rating:

I was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs

CAROL K.
Rating:

The girl I dealt with was very good and very kind.

Richard Carl H.
Rating:

Attendant was not wearing a mask.

TIMOTHY L.
Rating:

Great job on pickup and drop off

Carolyn A.
Rating:

Associate when I got there was alone and clearly overwhelmed and talking aloud to herself as she went between computers and took calls. She was nice enough but not at all professional. I waited for over 15 mins while she tended to 2 phone calls and attempted to contact someone else to take photos of something outside. She spoke about the old, slow system, why she needed to go between systems/PCs, etc, basically she seemed to speak aloud her every thought and what she was doing and going to do next. It was just a bit odd. She was nice enough but just lacking professionalism. When I dropped off neither associates in the store had masks on nor did they put them on. They told me to go outside to equipment return and didn't provide any other instructions as far as the "check out" process goes. The whole experience just seemed very second rate - though they were overall pleasant. The man at equipment return was the most pleasant and professional of all.

tara s. | Overall Experience |
Rating:

Manager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.

Craig H.
Rating:

Your employee, Elizabeth, was most helpful. Great service, thank you

RONALD B.
Rating:

Very good

Gary D.
Rating:

I was told the person would be out in a minute to show me which trailer was mine. He was on the phone for 15 minutes while u waited outside for him. He then left with a police officer for an earlier incident. Never said anything to me, another coworker to possibly help me. In all I waited for 30 minutes and finally had to go inside and get someone else.

CHRISTINE K.
Rating:

The vehicle had a message on dashboard about the left rear wheel. It needs to be taken care of.

THOMAS N.
Rating:

I rent lots of vans for my business, I have used a few locations in Bensalem, I tried Bristol because the others seemed like i was a bother. The Bristol U HUl is by far the best. They work around my needs, go the extra mike to help, its simple, and O feel like they want my business. The managers, I feel bad ,I can't remember her name, last name starts with a P..anyway, professional, knowledgeable, cares, and is without a doubt, a u hauler, she believes in their product! Thank you for your help!

Sandra E. | Overall Experience |
Rating:

Customer did not leave a comment.

Vernon J.
Rating:

Make sure vehicle adequately fueled up. I rented with about 1/4 tank of fuel. Returned it with 3/4

Elizabeth O.
Rating:

improve phone system so when call is not answered it does not go to main u-haul phone bank where you will be on hold for 40 minutes or longer just to have to start all over

KATHERINE J.
Rating:

Service was excellent at this location. I always rent from here.

Terri S.
Rating:

Whoever assisted me was also a tremendous help and a pleasure to deal with.

TERENCE M.
Rating:

Customer did not leave a comment.

Danielle P.
Rating:

Customer did not leave a comment.

Nick E. | First Impressions |
Rating:

Easy process great people. Thank you!

Tysheika J. | Overall Experience |
Rating:

Cleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.

Sandra E. | First Impressions |
Rating:

Friendly and helpful staff!!!

Vincent R. | Overall Experience |
Rating:

Had a wonderful experience with all the employees

Stan P. | Overall Experience |
Rating:

The communication between employee and manager was poor when we removed our furniture from the storage bin we found mice crap all over our furniture and in our furniture made a claim against the insurance with the employee and heard nothing it has been a month we took pictures of this not happy

bernadette m. | Overall Experience |
Rating:

Customer did not leave a comment.

Mary Z. | Overall Experience |
Rating:

The staff at the U-Haul facility in Bristol was great. Thank you for making my move as smooth as it can get.

Darlington K. | Overall Experience |
Rating:

The uhaul employee was very welcoming and polite

Benjamin W. | First Impressions |
Rating:

This location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!

tim s. | Overall Experience |
Rating:

Customer did not leave a comment.

Patricia M. | Overall Experience |
Rating:

Staff was unresponsive and took little responsibility for problems like an ear-piercing alarm that was going off for more than an hour, incorrect reservations, long wait lines, etc. Constantly blaming computer problems for what was essentially just bad customer service. I will use another location in the future.

Rowland W. | First Impressions |
Rating:

I was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.

Francis M. | First Impressions |
Rating:

Employee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.

Jennifer B. | Overall Experience |
Rating:

Customer did not leave a comment.

RONALD M. | First Impressions |
Rating:

There wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location

Allen E. | Overall Experience |
Rating:

This was my first storage experience, I was extremely impressed with U haul facilities, indoor parking for loading remote doors easy access, readily available rolling carts. I would highly recommend uhaul for moving and storage

Marie H. | Overall Experience |
Rating:

Customer did not leave a comment.

james u. | Overall Experience |
Rating:

Customer did not leave a comment.

William `. | First Impressions |
Rating:

Customer did not leave a comment.

LINDA B. | First Impressions |
Rating:

Customer did not leave a comment.

Pablo R. | Overall Experience |
Rating:

Overall a good experience. There are moments on which there is need of more staff to handle the number of customers

Elizabeth Z. | Overall Experience |
Rating:

Over all I had a pleasant experience

james u. | First Impressions |
Rating:

Helped with all my needs

Herve G. | Overall Experience |
Rating:

Nice facility

Cindy D. | First Impressions |
Rating:

Very helpful and friendly service.

Veronica P. | First Impressions |
Rating:

Ms Jacob's was outstanding she took her time to check on me and helped me through the process. A true professional with personal touch.

Robert M. | First Impressions |
Rating:

This storage facility is a first class facility and the staff were very helpful.

Ruth W. | Overall Experience |
Rating:

The staff was always very nice and professional. Always willing to help and answer any questions or concerns I had. Thanks again for such great customer service. Sincerely Mrs. Wilkerson

RAYMOND J. | Overall Experience |
Rating:

Great loved the level of security wat a piece of mind

william n. | First Impressions |
Rating:

Very organized.

Jennifer F. | Overall Experience |
Rating:

The woman can't remember her namethat was there was so helpful and kind. She helped me open my unit and close it. She was very understanding and went through everything with my from beginning to end.

Joseph R. | First Impressions |
Rating:

I rented a U-Haul truck and it went fairly smooth. I got my belongings in an outdoor storage locker ann I intend to come and get them out sometime in mid-month.

RAYMOND J. | First Impressions |
Rating:

The u haul attendant friendly pleasant knowledgeable very prompt courteous

Gregory B. | Overall Experience |
Rating:

I always have a good experience when dealing with any U Hual employees, they are friendly and couteous.

Joan F. | Overall Experience |
Rating:

Everything went smoothly during the whole process. Megan was so helpful & experienced. She was the best! Very professional. I am going to rent again soon to pick up doors. I will call & request Megan

michael h. | Overall Experience |
Rating:

The staff was great. Very clean highly recommend this place.

Kimberly M B. | First Impressions |
Rating:

Megan was very informative regarding the information necessary for renting my storage unit at there facility. I had no delay or problems during my registration. Kudos to Megan an asset to uhaul!

Antoinette M. | Overall Experience |
Rating:

There is a rodent issue at this facility.

Joan F. | First Impressions |
Rating:

Moving is stressful. U-haul experience was the easy part.

Kathleen M. | Overall Experience |
Rating:

0

Christina P. | Overall Experience |
Rating:

Katie Pazdan and the entire staff are great! Extremely accommodating and attentive to our needs! Excellent customer service a great group to work with!

devron c. | Overall Experience |
Rating:

Very nice people good service and fast

Katie B. | Overall Experience |
Rating:

Overall clean but I did find a rather large roach in my space during move out, and I was only in the space 3 weeks.

Patricia L. | First Impressions |
Rating:

Very pleasant and helpful. Located storage unit close by to entry/exit of the building.

amanda m. | First Impressions |
Rating:

CUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.

Lysette T. | Overall Experience |
Rating:

I had a pleasant experience.

Dajuan N. | Overall Experience |
Rating:

Love the staff at this location!

sherry a. | First Impressions |
Rating:

The manager was not pleasant I wanted an affordable unit that I could pay for get this $169.00 a month . Renter Stay away .

Alicia P. | Overall Experience |
Rating:

Staff was very helpful

Stephanie T. | First Impressions |
Rating:

Lisa was excellent!! She was professional and very helpful!!

Lysette T. | First Impressions |
Rating:

The young lady that checked us in was very friendly and professional.

Dawn T. | First Impressions |
Rating:

Staff and service was exceptional! Very clean process!

john k. | Overall Experience |
Rating:

The Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.

Caitlyn A. | Overall Experience |
Rating:

Very helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!

Steven C. | Overall Experience |
Rating:

Everything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.

Darshan J. | Overall Experience |
Rating:

good experience

Russell C. | First Impressions |
Rating:

Everything was good

Linda S. | Overall Experience |
Rating:

The last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove

Maryrose G. | Overall Experience |
Rating:

Staff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.

Diane R. | Overall Experience |
Rating:

Everything was great

Suzanne W. | Overall Experience |
Rating:

The guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!

Joseph M. | First Impressions |
Rating:

My customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~

Darlington K. | First Impressions |
Rating:

Very welcoming kind and helpful will refer family friends and co-workers.

Maryrose G. | First Impressions |
Rating:

Customer service was excellent. The truck drove very good.

Richard R. | Overall Experience |
Rating:

I won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. I highly recommend them! Thank you, Patricia A. Hughes

Anthony W. | Overall Experience |
Rating:

Mike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!

Christina P. | First Impressions |
Rating:

General manager was very helpful and friendly. Facility was clean and well lit.

Kelly C. | First Impressions |
Rating:

Excellent service from Mike! Wonderful to work with. You won’t be disappointed.

Casey O. | Overall Experience |
Rating:

Everyone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us $200 more in the end. I wish they would have been upfront about tye price.

Billie K. | Overall Experience |
Rating:

Good experience!

Greg C. | Overall Experience |
Rating:

Customer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.

Anthony W. | First Impressions |
Rating:

The Staff was helpful, responsive, courteous, and efficient.

Jarvis P. | Overall Experience |
Rating:

This is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!

Earl D. | Overall Experience |
Rating:

Pleasure to work with

Zhizhou Y. | Overall Experience |
Rating:

Uhual service is great! We like it.

Kyle K. | Overall Experience |
Rating:

Never using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.

Kenny S. | Overall Experience |
Rating:

I never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.

Francis K. | Overall Experience |
Rating:

Our storage area was full of mouse poops.. and furniture store was also covered with the poop..

MIA H. | Reservation |
Rating:

I had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Thanks.

John M. | Overall Experience |
Rating:

Excellent experience

Sushil K. | Overall Experience |
Rating:

Awesome end to end service. I am going to continue with U-Haul for ever move now.

Kira R. | Overall Experience |
Rating:

Great facility with easy access

Kira R. | Reservation |
Rating:

The manager is an awesome lady and blessed me when she didn't have to be bothered. I would highly recommend this facility to anyone looking for a safe, clean, climate controlled environment.

SUE C. | Overall Experience |
Rating:

very helpful staff

Jeffrey P. | Overall Experience |
Rating:

The facility came and picked up a delivered upod with all of my belongings still inside without prior authorization from me. Despite numerous calls they do not answer their phone or respond.

Mohan N. | Overall Experience |
Rating:

The Service good and timely manner!!

harriette h. | Overall Experience |
Rating:

did not visit facility only had uBox delivered from there. Staff were great: from Victoria who helped with scheduling delivery and pickup to the two men who delivered and picked up the box. A+

David P. | Overall Experience |
Rating:

Pleased with everything.

janice b. | Overall Experience |
Rating:

Had to move out early because of the massive mouse problem. Had to throw out clothing and other items due to mice living in and chewing through belongings. Complained to management didn’t care

Gregory T. | Overall Experience |
Rating:

Hours are not the best for the cost. There is always a line if you need any help

No reviews have been submitted for this location.

Back
To Top