Customer did not leave a comment.
Customer Reviews for U-Haul Moving & Storage of Bristol Plaza
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bristol Plaza
My unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about $4000. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don’t have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!
My items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.
Appreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Thank you
The garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.
Very clean and helpful service. The owner obviously cares about the business
I was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs
Manager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.
Easy process great people. Thank you!
Cleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.
Friendly and helpful staff!!!
Had a wonderful experience with all the employees
The communication between employee and manager was poor when we removed our furniture from the storage bin we found mice crap all over our furniture and in our furniture made a claim against the insurance with the employee and heard nothing it has been a month we took pictures of this not happy
The staff at the U-Haul facility in Bristol was great. Thank you for making my move as smooth as it can get.
The uhaul employee was very welcoming and polite
This location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!
Staff was unresponsive and took little responsibility for problems like an ear-piercing alarm that was going off for more than an hour, incorrect reservations, long wait lines, etc. Constantly blaming computer problems for what was essentially just bad customer service. I will use another location in the future.
I was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.
Employee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.
There wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location
This was my first storage experience, I was extremely impressed with U haul facilities, indoor parking for loading remote doors easy access, readily available rolling carts. I would highly recommend uhaul for moving and storage
Overall a good experience. There are moments on which there is need of more staff to handle the number of customers
Over all I had a pleasant experience
Helped with all my needs
Nice facility
Very helpful and friendly service.
Ms Jacob's was outstanding she took her time to check on me and helped me through the process. A true professional with personal touch.
This storage facility is a first class facility and the staff were very helpful.
The staff was always very nice and professional. Always willing to help and answer any questions or concerns I had. Thanks again for such great customer service. Sincerely Mrs. Wilkerson
Great loved the level of security wat a piece of mind
Very organized.
The woman can't remember her namethat was there was so helpful and kind. She helped me open my unit and close it. She was very understanding and went through everything with my from beginning to end.
I rented a U-Haul truck and it went fairly smooth. I got my belongings in an outdoor storage locker ann I intend to come and get them out sometime in mid-month.
The u haul attendant friendly pleasant knowledgeable very prompt courteous
I always have a good experience when dealing with any U Hual employees, they are friendly and couteous.
Everything went smoothly during the whole process. Megan was so helpful & experienced. She was the best! Very professional. I am going to rent again soon to pick up doors. I will call & request Megan
The staff was great. Very clean highly recommend this place.
Megan was very informative regarding the information necessary for renting my storage unit at there facility. I had no delay or problems during my registration. Kudos to Megan an asset to uhaul!
There is a rodent issue at this facility.
Moving is stressful. U-haul experience was the easy part.
0
Katie Pazdan and the entire staff are great! Extremely accommodating and attentive to our needs! Excellent customer service a great group to work with!
Very nice people good service and fast
Overall clean but I did find a rather large roach in my space during move out, and I was only in the space 3 weeks.
Very pleasant and helpful. Located storage unit close by to entry/exit of the building.
CUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.
I had a pleasant experience.
Love the staff at this location!
The manager was not pleasant I wanted an affordable unit that I could pay for get this $169.00 a month . Renter Stay away .
Staff was very helpful
Lisa was excellent!! She was professional and very helpful!!
The young lady that checked us in was very friendly and professional.
Staff and service was exceptional! Very clean process!
The Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.
Very helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!
Everything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.
good experience
Everything was good
The last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove
Staff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.
Everything was great
The guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!
My customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~
Very welcoming kind and helpful will refer family friends and co-workers.
Customer service was excellent. The truck drove very good.
I won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. I highly recommend them! Thank you, Patricia A. Hughes
Mike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!
General manager was very helpful and friendly. Facility was clean and well lit.
Excellent service from Mike! Wonderful to work with. You won’t be disappointed.
Everyone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us $200 more in the end. I wish they would have been upfront about tye price.
Good experience!
Customer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.
The Staff was helpful, responsive, courteous, and efficient.
This is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!
Pleasure to work with
Uhual service is great! We like it.
Never using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.
I never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.
Our storage area was full of mouse poops.. and furniture store was also covered with the poop..
I had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Thanks.
Excellent experience
Awesome end to end service. I am going to continue with U-Haul for ever move now.
Great facility with easy access
The manager is an awesome lady and blessed me when she didn't have to be bothered. I would highly recommend this facility to anyone looking for a safe, clean, climate controlled environment.
very helpful staff
The facility came and picked up a delivered upod with all of my belongings still inside without prior authorization from me. Despite numerous calls they do not answer their phone or respond.
The Service good and timely manner!!
did not visit facility only had uBox delivered from there. Staff were great: from Victoria who helped with scheduling delivery and pickup to the two men who delivered and picked up the box. A+
Pleased with everything.
Had to move out early because of the massive mouse problem. Had to throw out clothing and other items due to mice living in and chewing through belongings. Complained to management didn’t care
Hours are not the best for the cost. There is always a line if you need any help
To Top