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HECTOR RCustomer Reviews for U-Haul Moving & Storage of Bristol Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very kind and professional in services, kudos to management especially Ms Kady and Ms lucy.
ELOI C | First ImpressionsNice people, clean place, convenient location 😊
Pamela S | Overall ExperienceKatie is an amazing and beautiful soul!! I always see her in different roles whether it's cleaning the units, trucks, or just smiling and offering friendly small talk. I am going to miss her energy and amazing attentiveness to her customer's needs. Thank you Katie for making my experience renting with you guys amazing. You are some kind of wonderful. Peace and light....
Nia G | Overall ExperienceVery clean and well maintained. I like the « sharing area » for items you no longer need. Security is good. However the facility is a bit pricey.
Richard M | Overall ExperienceKady is one exceptional person, kind acted, treated me with kindness and care You dont get that this days. Staff is welcoming and respectful. I will tell my family and friends to go rent vans and trucks from the u haul on durham rd in Bristol. I am thankful and grateful for the manager and staff
DARLINGTON S | Overall ExperienceI loved U-Haul in Bristol, I will go there again if I ever need storage space .. I would most definitely refer others with a rating of excellent
DOREENE B | Overall ExperienceWait times are always excessive due to usually only one staff at counter.
David M | First ImpressionsCleanliness of facility was outstanding. However there was a problem activating the access card. The people at the front desk were unable to correct the issue.
Richard M | First ImpressionsLucy and the team were such a huge help! I was struggling with making payments on my storage unit and decided to settle and move my belongings elsewhere. Not only was the asking settlement price a relief but Lucy also helped get my lock off since I had lost my key! Such a beautiful and easy experience and I would highly recommend this facility to anyone! Thank you guys so much. You really did help me out a ton!!
Swann J | Overall ExperienceI appreciate all the help I received! The U-Haul is fully cleared out.
JADA W | Overall ExperienceExcellent, responsive staff
MICHAEL M | Overall ExperienceLove them
STEPHANIE T | Overall ExperienceI had the best experience with Katie at the U-Haul location. She was very nice and courteous and made my move into storage very easy. When it was time to hand in my truck after I loaded my storage locker it went super quick. Katie is really knowledgeable about packing and what supplies I needed for my move. She's excellent at her job. Thank you Katie.
Jason W | Online Move InI'm going thru a difficult transition in my life and needed to secure storage and a moving truck. Caitlin and her colleague were extremely friendly and patient in regards to achieving my needs. They took the the time to answer all of my many questions and set up everything for me on site. I would 10/10 recommend this facility. My experience at this location left me feeling valued as a customer and a person, not just a number. Excellent, front facing customer service from top to bottom.
Jason B | First ImpressionsKnowledgeable, competent staff person
MICHAEL M | First ImpressionsMy only complaint was i had animals, I'm assuming mice, get into my unit and urinate on a couple boxes and make a home in another, I told the front office and they directed me as to whom to call for my insurance so besides that everything was great
Ronald J | Overall ExperienceMove out procedure was a bit of a problem. I was under the influence using app that you request a move out. Then you move out prior to your payed to date. Was called and told lock would cut off because I already moved out. App needs to have better information. I could have just moved out then just not paid my bill and would have been easier. Not sure why have to request a move out then you’re just out. Had to rush there last night and clear out. Was going to go Saturday way before my paid till date. Feel like I should be reimbursed for a week of storage.
Robert E | Overall ExperienceThe only thing that I was disappointed with was that when I rented the storage unit, earlier that day I rented a tandem enclosed trailer. I had seen an ad about if you got a rental and storage unit together the first month on the storage unit would be free. I wasn't sure what size unit I was actually going to need at the time I picked up the trailer. I returned the same business day to and returned the trailer as well as rented a unit but wasn't given the offer cuz it wasn't at the same time. They did help on the back side of the rented unit when I became ill, had no income worrying on how to pay my home rent, they did make a deal with me to get my stuff out by signing a contract agreement to empty the unit for a much lower cost so I didn't lose any belongings
Matthew B | Overall ExperienceThank u to Kaye and the staff for being understanding to my situation and helping me beyond then the had to appreciate it very much God bless
Autumn H | Overall ExperienceStaff was very helpful and friendly.
Genevieve L | Overall ExperienceWell done. Wonderful facility!
ALAN T | Overall ExperienceGood job 👍🏿
Janeke L | Overall ExperienceMichelle and Sarah were very friendly and knowledgeable. Answered all my questions. It was obvious that they take pride in their job and made me feel I had made the right choice. The entire facility is clean and well maintained. First time user of a storage facility. Good experience.
Georgianne S | First ImpressionsMy catd doesn’t work and your staff knew it. They said it would work “later” after not getting itt to be able fo work when I signed up around 3 on Sunday. I come vs k with a truck filling things around 8 and couldn’t get in! I have extra miles and an extra day with the truck now because if your incompetence. No way I’m being charged for this
Jeffrey T | First ImpressionsEmployees were very helpful and polite.
Genevieve L | First ImpressionsThere was a woman named Katie at the Bristol UHaul that went up and beyond to help with my reservation if it wasn’t for her I would have went 3 different places to get my truck and auto trans port I just want to thank just her everything thing she did for me but everyone else did a poor job helping me especially with scheduling my reservation…
eugene p | Overall ExperienceEmployees were kind and helpful with any of my questions, well maintained storage
Joseph M | Overall ExperienceKatie, Michelle and team were the best. For almost 3 years they have worked with us and made this such an awesome experience.
James H | Overall ExperienceI appreciate 🙏 you
Jesus P | First ImpressionsCLIMATE CONTROL IS THE BEST GOODS STORED THERE LOOKED AS FRESH COMING OUT AS GOING IN
Keith H | Overall ExperienceEveryone was so nice & helpful at this location. Cleanliness is key in storing your items & this facility is right up to par! We would recommend this location to anyone we know.
Gail S | First ImpressionsAside from the monthly cost in today’s climate. Between August 2019-June 2024 we did not have a single issue or incident that caused any sort of contention. I recommend lowering the prices for a year and see if it helps.
Brett R | Overall ExperienceThe staff is above and beyond! Very friendly very helpful
GEORGE H | Overall ExperienceUhaul app is some what easy-to-use for a reservation.
Joel K | First ImpressionsEveryone at U-Haul are super friendly and helpful. Everything is available and very clean.
Christina P | Overall ExperienceI have always used u-haul for moving trucks throughout my lifetime. But I will have to say that since filing for divorce several years ago and moving out of my home and to multiple dwellings U-Haul has been there for my needs from trucks to storage and even providing me with moving help for more than 1 move. I had storage and used trucks intermittently throughout 3 years. I would highly reccomend the facilities to anyone and the only changes they have made that I didn’t like was that the main doors ( bigger entrances) are now locked up at 7 pm so if you need to move things during after hours you have to use the smaller side doors. This is for safety reasons so I understand but it Makes it a little more difficult but still is possible..
KENNETH A | Overall ExperienceHad someone break the lock off my indoor unit. The door was never opened because an alarm goes off when opened. I hadn't been there in 3 years...very strange. Perhaps it was my dead mother's ghost who passed away 3 years ago from COVID...after all it was all of her stuff!! I'll never know how that lock just disappeared...filed a claim for insurance but was told since I did not pay an extra $30 per month for " Secure Store" I get nothing if anything was missing. That pisses me off. Not happy, this should be included in the over priced cost of the bin. Thankfully nothing was taken. I love and miss you mom!!
Amy N | Overall ExperienceTHE PRICE TOO HIGH.
Amber Q | Overall ExperienceFrom the day I moved in up until the day in which I moved out staff was friendly, helpful and very knowledgeable. They made me feel like my things were in safe hands and indeed they were. I didn’t run across any issues. I was able to access my unit at my leisure as well as utilize carts. The facility was exceptionally clean including any walk ways, entryways, parking lots or service areas. One of the things I really enjoyed was having an alarm on my unit. This is a phenomenal storage company in the area!
Diamond J | Overall ExperienceWould be nice if you probated if you are down sizing. I still had 20 days left, but I wanted to switch over when I had help.
Nancy W | First ImpressionsHad I mouse in my unit! Had to move out
Laura M | Overall ExperienceThe whole team was so helpful and gave top service when dealing with me. I greatly recommend this location.
KEISHA R | Overall ExperienceI will be back.
Darlington K | Overall ExperienceAlicia is so pretty and professional!
Stephen S | First ImpressionsI LOVE that IS A BATHROOM! Not just a bathroom, but a bathroom you need to enter your code into AND that is immaculately clean, smells good, has everything in stock! Ive used a few other self storage places and NONE of them were as nice as Uhaul is!
Candice A | Online Move InFacility kept in excellent condition!! Staff great!!
ruth m | Overall ExperienceEmployees are top notch here.
Jennifer S | Overall ExperienceThe best facility I've ever seen, even my friends we're impressed
Hector N | Overall ExperienceThe U-Haul Moving & Storage of Bristol Plaza staff were totally awesome. Took care of all my needs. Thank you Bristol Plaza for making my move a successful endeavor.
Randy B | Overall ExperienceKatie & the staff were great to work with. Lucy also was exceptional! Even the bathrooms were really clean!!! An all female team that goes above and beyond. Thanks to all. Gerri C.
GERRI C | Overall ExperienceEasy to start, use, and move-out. Would recommend.
Jennifer T | Overall ExperienceGreat customer service
Preston K | First ImpressionsI. Would definitely recommend this place to anyone needing storage
Debbie D | Overall ExperienceThe staff there are very professional, friendly, knowledgeable people oriented. They all have impeccable customer service skills.
Michelle B | Overall ExperienceThe staff at the u haul in bristol are exceptional,always willing and able to help regardless of your need, the general manager is kind Ms lucy is one of a kind, Jessie is always doing one project or another she works her tail off, the storage facility is always clean they need bonuses raises. Let me know forget asia and Michelle kudos to all keep up the good work.
Darlington K | First ImpressionsOutstanding management and very helpful, friendly staff!
Janet P | Overall ExperienceAlexis went beyond her duties to make sure my unit was handled properly and I appreciate all her help💯. Keisha
KEISHA R | First ImpressionsRented a unit here for about a year .Staff was always friendly and the building was always clean and well lit .The move out process was super easy ! If i ever need to rent storage again this would be my first choice !
Lonnie J | Overall ExperienceYour staff wasso helpful and kind! the unit was very clean and well maintained.
Stephanie F | Overall ExperienceThanks to Ms Lucy Ms Kadie, Ms Jessie , u haul in Bristol is the best.
Darlington K | Overall ExperienceThe customer service takes advantage of their customer and didn’t give them the right information or service they needed.
CLEOPATRA S | Overall ExperienceBeautiful people beautiful place very respectful employees
Farooq A | Overall ExperienceWhen i tried to switch ownership because i moved out of state, no one was able to assist me. I’ve called the customer service line and they sent me to the call the store. When i called the store they sent me back to customer service. I even emailed the store manager and never got a response. Very unprofessional and you need to find a better way to assist with the change of ownership for people that have moved out of state.
NINA L | Overall ExperienceWe lost our place. Had to move out of state. We sorry we couldn’t keep up with the rent. We lost so much being homeless for 6 months. I couldn’t get my stuff and they made every attempt to allow us to get it. They are the greatest people there. They watch me struggle with it and helped as much as they could. Right to the very end. Thank to the most wonderful staff there. If I could come get my stuff I would. But I can’t sadly. I know if I did they give me time to get it.
amanda L | Overall ExperienceVery very clean facility and employees always helpful !
Natalie O | Overall ExperienceKatty is very understanding polite and respectful, she always looking to help as much as she can.
Jerry N | Overall ExperienceLucy was excellent ! And very helpful.
SARYS P | First ImpressionsThe day I was moving out the large door was locked before 7:00pm, even though I told the guy I was moving out, so I had to take everything out by the side door. He told me to call at 7am the next day I was on hold for an hour and still got general customer service. I was told the wait time was 15 minutes.
Sonya R | Overall ExperienceAwesome
FRANCIS T | Overall ExperienceI always had a great experience at this location. The staff should be recognized for their professionalism and their quick attention to any concerns I had. The Manager Kate and Assistant Manager Lucy are the best! No matter what concerns or issues I've ever had they were quick to handle them. You have a great team at that location and they should be recognized for their "above and beyond" work ethics. Especially during these trying times when people are struggling across the board. I would for sure recommend this location. Sincerely, Dawn
Dawn T | Overall ExperienceThere was mice droppings everywhere
LATONDA S | Overall ExperienceJake & Lucy were Awesome. Facility was clean.
Sonya M | First ImpressionsSince I am of the older generation, it would have been helpful to receive more detailed instruction on: 1) when swiping entry card use sliding door to enter since the physical door remains locked ( i didn’t see the sliding door open 2)loading dollies are hard to find and not by the entry area 3)you should also swipe your card as you leave which ?? Locks out your unit. OVERALL it was great and staff very helpful…..
Kathleen G | First ImpressionsI was told the manager would call me regarding the charge on the bill and I never heard back. I am still waiting
Lois L | Overall ExperienceVery helpful and polite as soon as I walked into the facility. There was a new younger man working, his name was Erick. Good worker. Wants to learn, not scared to get his hands dirty... manager was down to earth, seemed like she knew what she was talking about. So far, so good!!
robert k | First ImpressionsThe staff over the phone and in person were extremely nice and helpful.
Luba H | First ImpressionsEach representative that I have had the pleasure of meeting, whether in person or by phone we're courteous and helpful.
Patricia T | First ImpressionsAlways friendly and helpful staff who handled any questions or issues quickly. I would highly recommend this facility a d would not hesitate to use them again. Only issue is not having enough carts to use.
Judith H | Overall ExperienceOkay so far
Billy N | First ImpressionsI would like to have been told everything up front. When went to checkout was told couldn't check out till I went back and took pictures of the empty unit, nobody stated that to me when I did the initial setup. It was just an inconvenience to have to drive back and forth to take pictures of the unit then have to drive all the way back to finally be able to checkout.
Alyha K | Overall ExperienceAfter 3 years been very happy with uhaul
William L | First ImpressionsYou have a very professional professional and courteous staff staff I was very happy with them keep up the good job
Melinda W | Overall ExperienceHad my things there for over a year, I never had any problems! My mom left my units unlocked on an accident and housekeeping saw and reported it right away so I was able to properly lock my unit. Definitely would use again!!!!
JAMIE L | Overall ExperienceIt seems that people are living in some of the storage units. That was a little disconcerting, however I understand that folks need shelter.
Kevin B | Overall ExperienceThe staff was friendly, the storage facility was bright and clean but we did not feel safe at all moving in. There were several suspicious looking men hanging around the storage building who obviously did not belong there. YOU REALLY NEED TO HIRE ARMED SECURITY GAURDS. The police responded to your staff’s call and asked them to leave but when we dropped off the truck, there were more people sleeping(?) in cars in the back area and homeless people wandering thoughout the lot. This is not a safe place and we will be moving our stuff ad soon as we possibly can.
Amandalyn M | First ImpressionsAll the employees, management was excellent and always helpful and caring.. I can't say enough to complement!! Thank you!!
Joel R | Overall ExperienceKatie and her team are outstanding. They are responsive, engaging and overall a pleasure to work with. Thanks to the whole team at Bristol.
Jay T | Overall ExperienceA very good experience
Melinda W | First ImpressionsIl m à fait savoir quelque chose qui m à fais fâché et je n étais pas content
YAO S | First ImpressionsThere are drugs being sold on it of the back of the facility and people living in the storage bins. As I clean out my unit there were people strun threw out some sleeping some doing drugs even someone having sex right in the storage bin next to mine..
Gina C | Overall ExperienceNa
Larry P | First ImpressionsTodo muy bien
Antonio D | First ImpressionsNice place.
thomas m | Overall ExperienceNever had a problem staff was very polite and helpful at all times i hope I never need a storage but if I do I will surely store at this site thank you
Sandy W | Overall ExperienceThis was my first time renting a storage unit. I reserved my unit online, and the online tools were very helpful for determining the correct size for me. When I went in person to the office, the staff was friendly and very helpful. I was very impressed at how clean and well-lit the storage buildings are. My unit was spotless. The security of the property is excellent. I feel very safe there. I am very happy I chose U-Haul for my storage unit
Sarah M | First ImpressionsThe storage area was very clean and well lite. The bathroom spotless. The loading area provided easy access for loading and unloading. U-haul even provides platform trucks to transport items back and forth. Thank you U-haul.
GLENN A | Overall ExperienceVery clean, well maintained and secure storage location. Fantastic facility.
Antony O | First ImpressionsJake was great and so helpful 100% would recommend this facility
Stephanie F | First ImpressionsStaff is friendly and helpful. I have had storage units with other companies. Uhaul made my experience as easy as possible. The climate control is amazing , along with all the carts available to use. The available bathroom was a plus. I really liked and appreciated the re-use section. Over all an excellent experience. If I ever need another storage unit I will go to Uhaul.
Ronette G | Overall ExperienceIt doesn't matter if I called or stopped in everyone was polite, helpful & professional no matter what the time was. Customer service has always been on point & I've always felt my needs were as important to them as it was too me. There is one associate whose name I remember bc he helped me at least 3 diff times & his customer service has made me want to only go through that store for truck & or storage rental. Thanks
TAMMIE C | Overall ExperienceClean and secure, well maintained facility. I would highly recommend your storage facility to everyone.
TOM D | First ImpressionsTo start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838
Joel R | First ImpressionsThe staff made my experience so easy.
Audrey C | First ImpressionsThe gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outside
Sean T | First ImpressionsCould use a few more carts to move the furniture inside but overall Excellent! Ken
Kenneth A | Overall ExperienceI had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.
Amy N | First ImpressionsI was satisfied with the first month free storage.
Joshua L | First ImpressionsAll was great
Jennifer B | First ImpressionsPerfect
Sean P | Overall ExperiencePricing is a bit sleep, but otherwise the facility is convenient and Staff is friendly and cordial.
Nelson P | First ImpressionsAwesome
Luis O | First ImpressionsThe first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.
Alma C | First ImpressionsStaff was very helpful and always there for you. GM was very well informed. Would use again.
Mary M | Overall ExperienceNot enough carts in the storage areas. Also staff is great except they are always short handed and customers have to wait very long times for help. Perfect example I rented a trailer online and checked in online it still took 35-45 mins to get the trailer.
Gregory T | Overall ExperienceNo clear direction on moving in. Where to go or what to do. Was given locker #, code (not needed apparently) and told lock was in unit. That was it. Went to locker and saw a small tag on it that it was ready for user. Thought okay, cut it off and an alarm went off like we did something wrong. Nobody around to help or explain so just went about business. Alarm did go off so hoping everything was fine. Also directions on where to park are nonexistent on premises. I found my locker # on map easily but when you pull into complex there is a wrong way sign where you think you are to go to get behind building. So I keep driving to the end where I think it is going to dead end but realize I can actually get behind the building that way. Then when leaving I attempt to go out the way I thought I couldn’t get in at (assuming 1 way, but again no signage) and then I see the do not enter sign is also facing the other way. Are you not supposed to enter or exit at the top of the complex? Only go in and out at the end of the complex? Very confusing. Need signage, need directions on what to do on day 1 to get into unit.
Michelle C | Online Move InManagement and staff are friendly and helpful! I will definitely be referring to friends and family!
anthony p | Overall ExperienceVery nice customer service, thank you.
STEPHANIE T | First ImpressionsThe staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Thank you.
Evelyn P | First ImpressionsThe storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.
Michael I | Overall ExperienceMy unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about $4000. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don’t have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!
Janet A | Overall ExperienceMy items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.
BRITTANY R | Overall ExperienceAppreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Thank you
Ruby M | First ImpressionsThe garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.
Ryan G | Overall ExperienceVery clean and helpful service. The owner obviously cares about the business
Donna B | First ImpressionsI was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs
MICHAEL C | Overall ExperienceManager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.
tara s | Overall ExperienceEasy process great people. Thank you!
Nick E | First ImpressionsCleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.
Tysheika J | Overall ExperienceFriendly and helpful staff!!!
Sandra E | First ImpressionsHad a wonderful experience with all the employees
Vincent R | Overall ExperienceThe communication between employee and manager was poor when we removed our furniture from the storage bin we found mice crap all over our furniture and in our furniture made a claim against the insurance with the employee and heard nothing it has been a month we took pictures of this not happy
Stan P | Overall ExperienceThe staff at the U-Haul facility in Bristol was great. Thank you for making my move as smooth as it can get.
Mary Z | Overall ExperienceThe uhaul employee was very welcoming and polite
Darlington K | Overall ExperienceThis location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!
Benjamin W | First ImpressionsStaff was unresponsive and took little responsibility for problems like an ear-piercing alarm that was going off for more than an hour, incorrect reservations, long wait lines, etc. Constantly blaming computer problems for what was essentially just bad customer service. I will use another location in the future.
Patricia M | Overall ExperienceI was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.
Rowland W | First ImpressionsEmployee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.
Francis M | First ImpressionsThere wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location
RONALD M | First ImpressionsThis was my first storage experience, I was extremely impressed with U haul facilities, indoor parking for loading remote doors easy access, readily available rolling carts. I would highly recommend uhaul for moving and storage
Allen E | Overall ExperienceOverall a good experience. There are moments on which there is need of more staff to handle the number of customers
Pablo R | Overall ExperienceOver all I had a pleasant experience
Elizabeth Z | Overall ExperienceHelped with all my needs
james u | First ImpressionsNice facility
Herve G | Overall ExperienceVery helpful and friendly service.
Cindy D | First ImpressionsMs Jacob's was outstanding she took her time to check on me and helped me through the process. A true professional with personal touch.
Veronica P | First ImpressionsThis storage facility is a first class facility and the staff were very helpful.
Robert M | First ImpressionsThe staff was always very nice and professional. Always willing to help and answer any questions or concerns I had. Thanks again for such great customer service. Sincerely Mrs. Wilkerson
Ruth W | Overall ExperienceGreat loved the level of security wat a piece of mind
RAYMOND J | Overall ExperienceVery organized.
william n | First ImpressionsThe woman can't remember her namethat was there was so helpful and kind. She helped me open my unit and close it. She was very understanding and went through everything with my from beginning to end.
Jennifer F | Overall ExperienceI rented a U-Haul truck and it went fairly smooth. I got my belongings in an outdoor storage locker ann I intend to come and get them out sometime in mid-month.
Joseph R | First ImpressionsThe u haul attendant friendly pleasant knowledgeable very prompt courteous
RAYMOND J | First ImpressionsI always have a good experience when dealing with any U Hual employees, they are friendly and couteous.
Gregory B | Overall ExperienceEverything went smoothly during the whole process. Megan was so helpful & experienced. She was the best! Very professional. I am going to rent again soon to pick up doors. I will call & request Megan
Joan F | Overall ExperienceThe staff was great. Very clean highly recommend this place.
michael h | Overall ExperienceMegan was very informative regarding the information necessary for renting my storage unit at there facility. I had no delay or problems during my registration. Kudos to Megan an asset to uhaul!
Kimberly M | First ImpressionsThere is a rodent issue at this facility.
Antoinette M | Overall ExperienceMoving is stressful. U-haul experience was the easy part.
Joan F | First Impressions0
Kathleen M | Overall ExperienceKatie Pazdan and the entire staff are great! Extremely accommodating and attentive to our needs! Excellent customer service a great group to work with!
Christina P | Overall ExperienceVery nice people good service and fast
devron c | Overall ExperienceOverall clean but I did find a rather large roach in my space during move out, and I was only in the space 3 weeks.
Katie B | Overall ExperienceVery pleasant and helpful. Located storage unit close by to entry/exit of the building.
Patricia L | First ImpressionsCUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.
amanda m | First ImpressionsI had a pleasant experience.
Lysette T | Overall ExperienceLove the staff at this location!
Dajuan N | Overall ExperienceThe manager was not pleasant I wanted an affordable unit that I could pay for get this $169.00 a month . Renter Stay away .
sherry a | First ImpressionsStaff was very helpful
Alicia P | Overall ExperienceLisa was excellent!! She was professional and very helpful!!
Stephanie T | First ImpressionsThe young lady that checked us in was very friendly and professional.
Lysette T | First ImpressionsStaff and service was exceptional! Very clean process!
Dawn T | First ImpressionsThe Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.
john k | Overall ExperienceVery helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!
Caitlyn A | Overall ExperienceEverything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.
Steven C | Overall Experiencegood experience
Darshan J | Overall ExperienceEverything was good
Russell C | First ImpressionsThe last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove
Linda S | Overall ExperienceStaff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.
Maryrose G | Overall ExperienceEverything was great
Diane R | Overall ExperienceThe guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!
Suzanne W | Overall ExperienceMy customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~
Joseph M | First ImpressionsVery welcoming kind and helpful will refer family friends and co-workers.
Darlington K | First ImpressionsCustomer service was excellent. The truck drove very good.
Maryrose G | First ImpressionsI won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. I highly recommend them! Thank you, Patricia A. Hughes
Richard R | Overall ExperienceMike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!
Anthony W | Overall ExperienceGeneral manager was very helpful and friendly. Facility was clean and well lit.
Christina P | First ImpressionsExcellent service from Mike! Wonderful to work with. You won’t be disappointed.
Kelly C | First ImpressionsEveryone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us $200 more in the end. I wish they would have been upfront about tye price.
Casey O | Overall ExperienceGood experience!
Billie K | Overall ExperienceCustomer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.
Greg C | Overall ExperienceThe Staff was helpful, responsive, courteous, and efficient.
Anthony W | First ImpressionsThis is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!
Jarvis P | Overall ExperiencePleasure to work with
Earl D | Overall ExperienceUhual service is great! We like it.
Zhizhou Y | Overall ExperienceNever using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.
Kyle K | Overall ExperienceI never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.
Kenny S | Overall ExperienceOur storage area was full of mouse poops.. and furniture store was also covered with the poop..
Francis K | Overall ExperienceI had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Thanks.
MIA H | ReservationExcellent experience
John M | Overall ExperienceAwesome end to end service. I am going to continue with U-Haul for ever move now.
Sushil K | Overall ExperienceGreat facility with easy access
Kira R | Overall ExperienceThe manager is an awesome lady and blessed me when she didn't have to be bothered. I would highly recommend this facility to anyone looking for a safe, clean, climate controlled environment.
Kira R | Reservationvery helpful staff
SUE C | Overall ExperienceThe facility came and picked up a delivered upod with all of my belongings still inside without prior authorization from me. Despite numerous calls they do not answer their phone or respond.
Jeffrey P | Overall ExperienceThe Service good and timely manner!!
Mohan N | Overall Experiencedid not visit facility only had uBox delivered from there. Staff were great: from Victoria who helped with scheduling delivery and pickup to the two men who delivered and picked up the box. A+
harriette h | Overall ExperiencePleased with everything.
David P | Overall ExperienceHad to move out early because of the massive mouse problem. Had to throw out clothing and other items due to mice living in and chewing through belongings. Complained to management didn’t care
janice b | Overall ExperienceHours are not the best for the cost. There is always a line if you need any help
Gregory T | Overall Experience