Customer Reviews for U-Haul Moving & Storage of Broadview

Rating:

3.0

The back door was hard to open and close, my husband mess his back up

Rating:

5.0

Wonderful experience with U-Haul. It was our first time using this service, and the process was user friendly and worthwhile for our family. Highly recommend.

Rating:

5.0

thank you...great service

Rating:

3.0

When checking in online I did not select the extra insurance. When I added in an extra named driver at the office however, it ended up on the bill. I did not notice until after we dropped it off but it was disappointing to see the bill doubled even though we initially selected to decline the insurance. There must have also been a water spill in the back of the truck. With the cold temperatures it has frozen and made the truck very slippery. The office staff were very polite and helpful as always though. 

Rating:

5.0

Keep hiring great people !!

Rating:

4.0

Make sure there's enough gas, so that want be your first stop.

Rating:

5.0

Amazing, fast and quick service! Thank you guys so much! Process from pick up to drop off was perfect!

Rating:

2.0

I was charged for returning my vehicle with too little gas until I documented that I returned it with more than I rented it with. I had to pick up from an alternate location further from my location.

Rating:

1.0

I had to wait 1 hour due to employee forgetting to put the key in the lock box.

Rating:

5.0

Manager and truck return guy were great !

Rating:

4.0

Make sure the correct number of pads are in each bag.

Rating:

5.0

Continue the excellent customer experience!

Rating:

3.0

The truck I was put in was not maintained. The transmission was very rough and also everytime the truck got up to 45 or 50 it would start to shake really bad forward and back like a chugging feeling. Mechanically just bad.

Rating:

5.0

Keep up the Good Service

Rating:

5.0

Very friendly people

Rating:

1.0

Called Thursday to make appointment with Marc. Gave all of my information. Did not get the text confirmation. Showed up at my scheduled time and found out the appointment was never made. Luckily they had a truck. Equipment was good no problems. Returned the vehicle same day after hours. Put keys in drop box. Then received a phone call two days later. Employee asked me if I was going to return the vehicle? I responded that the vehicle was returned and in your parking lot. 5 mins on hold later there came back and said they found it. Too my it shows bad follow through and lack of communication. Good luck with that.

Rating:

1.0

This place was horrible! No drop box. No lighting. Dark alleyway with rats!

Rating:

1.0

Picked up van had low tire pressure. They filled tires. 1 had enough air. Next day 1 tire was flat. Had to call roadside assistance. There was a nail in the tire. Don't they check? We were 2 hours late meeting clients

Rating:

5.0

helpful manager. clean place

Rating:

5.0

I was satisfied

Rating:

2.0

Vehicle that I received was not the original one assigned to me. For some reason it was switched. Truck I received was unclean and sticky substance inside. No knob on window, one head light. Wrong reading on mileage and gas from the receipt given.

Rating:

5.0

It was clean and easily accessible

Rating:

5.0

Gentleman to help me very nice lots of knowledge.

Rating:

5.0

Keep up the Good work!!

Rating:

5.0

Keep up the Good work !!

Rating:

5.0

Great customer service. Thanks for making this seamless!

Rating:

5.0

Always an excellent rental from Broadview. I don’t go to any other location because this location is outstanding!

Rating:

5.0

The passenger side seatbelt kept un-clicking. If someone could fix that, then there would be no more concerns.

Rating:

1.0

This location has been a terrible experience for Seniors they over charge and take advantage of us.

Rating:

5.0

Ray was very polite and professional.

Rating:

5.0

Truck mirror broke off and delayed the day that was already on a tight schedule

Rating:

5.0

No comment staff at the location was professional and kind

Rating:

5.0

None

Rating:

4.0

Only one person working store on a Sunday morning. Two other customers in store first thing. He was hustled to take care of them and my reservation as quickly as he could. Apologized for the wait. Same guy when I brought truck back. Again he was very courteous.

Rating:

3.0

Good customer sevices

Rating:

5.0

Great People & friendly store

Rating:

1.0

The address was wrong (West Roosevelt) as opposed to the proper address of Roosevelt. I got charged an over mileage due to this. Also, no way this was nearest Uhaul location to where I had my freight drop-off. Terrible experience all around. Glad you have competitors for next time.

Rating:

5.0

Marc was great to rent from. Very professional and quick.

Rating:

5.0

My experience was good and the employees are awesome.

Rating:

5.0

None

Rating:

5.0

Check in was easy, Team members were friendly and professional.

Rating:

3.0

Better information for mobile app usage. Too many pictures. Very long process.

Rating:

3.0

Only had one working let me pick up at the location I reserve it from or let me return were I reserve from

Rating:

1.0

The sales rep (skinny guy) was rude and didn't even check to see if the lights on the trailer worked properly before leaving. He just walked back inside. He didn't secure the chain properly and it fell off. I felt like I was more of a inconvenience to him. I would not recommend this location to ANYONE!

Rating:

3.0

Had a van scheduled for 9am pick up. One of the employees came in late. The other employee was dealing with a problem with another customer and never acknowledged me. Waited 1/2 for Van, caused a problem with my plans.

Rating:

3.0

Timely service

Rating:

5.0

Excellent Experience! The two individuals that helped me check were Great! And the young lady at the desk was new and did a Phenomenal job! I never would guess she was new. That's Good customer service! Excellent experience all around!

Rating:

5.0

Friendly and efficient personnel

Rating:

2.0

Truck was in well used condition. It did the job for a few hours, but it’s seen better days. Seat cover torn horribly. Steering wheel literally shedding tiny pieces in hands. Front window shield sealing material coming loose and flapping in the wind. Would not be safe for long distance drives. Time to retire this bad boy U-Haul.

Rating:

3.0

Uneventful.

Rating:

3.0

your rates is high

Rating:

4.0

Double check equipment is available

Rating:

5.0

The staff was friendly all went well

Rating:

5.0

More employees to work the counter..

Rating:

1.0

WORST EXPERIENCE EVER!!! We had multiple issues with the U-HAUL at BROADVIEW, IL. (1) BREAKDOWN: The vehicle we had rented broke down in the middle of the expressway. It took U-Haul multiple multiple hours of delay. U-Haul roadside assistance DID NOT provide any updates on when we can have help. We called multiple times from the side of the Expressway, which was very dangerous to be for hours and hours. Once the mechanic came and decided to tow us to the nearest facility at late night, they DID NOT start the work until we went in person the next morning to explain the problem. Then it took 4 hours to fix it. We LOST over 24 hours and we had a very important appointment the next day when we had originally planned to be at our destination. We lost not only over 24 hours of our time , we also lost THOUSANDS OF DOLLARS because we were not at our destination due to not getting timely support from U-Haul. (2) LACK OF COMMUNICATIONS: (1) U-Haul did not provide updates or couldn't tell us an ETA when roadside assistance will be received. (2) Someone from the Broadway, IL location called us the next day to ask for "what happened", then this person said they can give us credit for the rentals, but NO ONE CALLED US BACK on what that is, and we have still NOT received any communications from U-Haul on compensation. (3) WORST EXPERIENCE WITH RETURNING U-HAUL: When we made the U-Haul reservation, we had clearly mentioned that we are renting at one location and returning at a different location out-of-state. U-Haul had sent us an email with the location address on where to return. We returned the vehicle 1-day before the actual return date and dropped the keys at the key box. Just to be sure, I went into the U-Haul the next morning when they opened to confirm they got our keys. Our experience after this was nothing but a DISASTER AND A NIGHTMARE. The return location said that they cannot take the vehicle as we have to return at the original location which was out of state. We spent over 5-hours of our time to get this sorted out with the BROADVIEW, IL location as stated. below. When I called the Wisconsin U-Haul line (414-316-6552) to discuss the issue with returning the truck, they patched me through to Marc at the Broadview location. He asked me to email him the original order summary, which I did. When he called me back, he said that one of their employees gave us an “in-town” truck at the time of pick up and that it was changed to a round trip, where the truck should have been returned to Broadview. I said that at no point were we informed of this, and it was unacceptable because our plan was always to bring the truck up to our original destination, as the order summary started. Marc then said my two options were to either drive the truck back to an Illinois location or to pay the fee for a wrong drop off location. I told him neither of those options were acceptable because one of their employees made the mistake, and we should not have to be penalized for that. At no point in this conversation did he ever say that he actually didn’t have the ability to change how the contract was written in the system, and that it could actually be changed by calling someone at the state level. When I did call the Destination location number back, they transferred me to Raquel (x857301) in the Illinois office. Raquel was excellent, and she was able to revert the contract back to the original and intended drop of location. I am incredibly frustrated with the approach that Marc at Broadview took with us. He made it seem like he had the power to change the contract, and that he was simply refusing to do so. He also never recommended that I call anyone else. All of that aside, he also admitted that an employee at his location made a mistake, but told me that we at the customer would need to pay the price for that mistake. I do not believe this is how you want the uhaul comment to be represented. U-HAUL owes us thousands of dollars for our time, for their poor customer service, for their staff being rude to me and my wife, and most of all for that important appointment we missed due to lack of communication from U-Haul and we lost thousands of dollars and time. (4) THIS SURVEY IS A SHAM: I am unable to "select" No for "timely arrival" or other questions. This survey only allows me to select "positive" radio buttons!!! Did TOWING COMPANY arrive at the time promised? I want to respond "No" but it only allows me to select "Yes".

Rating:

3.0

Everything was fine until I got a call from U-Haul several days later asking why I had not returned the trailer. I pointed out the trailer was returned to this location at 7 AM the next day. The caller said, oh, I see that now. He said the trailer was checked in or something like that. Sorry for bothering you. Could the caller not have checked that before calling me?

Rating:

5.0

Honestly yo doing very good job

Rating:

5.0

My app kept crashing when I was checking out.

Rating:

4.0

Clerk was great, the cargo van was a bit dirty in the back but nothing extreme

Rating:

5.0

Great 👍 Service

Rating:

1.0

This was a wild ride. I made a reservation for a 10 foot truck, and then was told when I called to confirm that they do not have a 10 foot available, despite my reservation that I made an hour previously. Then after a few minutes of asking why they made my reservation if they didn’t have it, they told me they DID have one and I can come now to rent it. When I got there, they once again told me that they do not have a 10 foot. They ended up giving me a 15 foot for the price of the 10, but get it together U-Haul. I’m not sure what happened that day, but the organization was definitely lacking.

Rating:

3.0

My storage unit is dark inside

Rating:

3.0

Utilizing the truck was a great experience, getting into my storage was not I am still waiting to gain access the unit as I type

Rating:

5.0

Sedrick was amazing and so knowledgeable and helpful

Rating:

5.0

Thank you for being helpful in so many ways…

Rating:

4.0

Yes I will use the U-Haul at this location again. I will recommend it to everyone that needs to have a storage unit. the staff is always friendly and will give you a reminder call if you're unit has not been paid up. only things that there is no light inside of the unit. but other than that I had excellent service for 6 years.

Rating:

1.0

The day I moved my stuff out my thing on the ground level I noticed that my someone took 3 screws out on the opening side of my storage so they could get on easy and I also have pictures if needed I have had no problems before but this time I do I told the manager he had gotten a screw and put one in there and said he is going to get to the bottom of it as far as me putting something in the storage no!

Rating:

4.0

They should have an elevator, or a ramp not just stairs otherwise, the facility is pretty good. Another thing they may want to extend their hours.

Rating:

3.0

Good facility, we lit and accessible. My unit was a 6 foot tall one so not good for larger furniture. The downside were the hours, no late access but always great service from the guys and very flexible if I was late on my payments. Great communication.

Rating:

1.0

Site manager is a RACIST......The community is talking about banning together to boycott him..If you dont believe us ...SEND A WHITE GUY AND SEND A BLACK PERSON YOULL SEE...

Rating:

5.0

John and Dan are awesome. My whole experience was amazing. Thank you!

Rating:

1.0

Staff are unprofessional, lazy and rude. All of my information that was entered into the system was incorrect. Even after verifying multiple times! I called this location for two weeks straight, Monday through Friday and I never got a response. When I asked for a printout for my unit I was told the printer was broke. You all need to do better… this is unacceptable!

Rating:

1.0

I had a horrible experience with the uhaul truck service. I had to go to three locations for the truck out of the way . And then when i tried to put my things in storage, they didn’t have my storage and sent me to two other places as well. The last storage had to split into to storages and by the time they figured it out it was about to close so i had to leave my things on the truck .

Rating:

3.0

It need a little more cleaning

Rating:

4.0

My unit was much smaller than the description. Associate was helpful though in finding another option

Rating:

2.0

Guys were late when I picked up Uhaul truck the first time by almost two hours. No one really seemed to care and thought it was funny they stayed out late the night before.

Rating:

3.0

There were brown drippings on my belongings. It was also more expensive than I was comfortable with.

Rating:

3.0

The only reason why I took 2 stars off was because I arrived but the reservation had me at the wrong location. They didn’t even have the unit I reserved so I was lucky because they only had 1 medium and 2 small units left. I had to take 1 of each. If the reservation was proper it would have been 5 stars. The staff was very pleasant and helpful in accommodating what I needed. Location was very clean and organized.

Rating:

4.0

Friendly and helpful staff

Rating:

5.0

Great people at this location, I'd go 25 miles out of my way to deal with this location.

Rating:

4.0

The staff had a problem locating the key from my unit,but other than that everything was good

Rating:

1.0

I have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.

Rating:

5.0

Staff friendly and professional

Rating:

5.0

The employees here at this location are very very nice and helpful. Made my storage experience very pleasant.

Rating:

5.0

I have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.

Rating:

5.0

The staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS

Rating:

4.0

The staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP

Rating:

5.0

In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.

Rating:

4.0

Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore

Rating:

5.0

Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.

Rating:

4.0

Very happy and pleased with location and staff

Rating:

1.0

I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.

Rating:

5.0

The gentleman on site were extremely helpful!