Friendly customer service and knowledgeable staff. Will definitely go there again
JULIAN NCustomer Reviews for U-Haul Moving & Storage of Brooklyn Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Indicate what type of fuel to get somewhere on the vehicle. I might have missed it, but I couldn't find what type of fuel the 9' cargo van took and had to look it up online.
ROSE SWe were meant to pick up a 10ft truck and auto transport at 8am. Upon arrival the auto transport rear left lights didn't work so we took the truck to load up before our trip and were told they would either have the lights fixed by the time we returned at 3 or they'd send us to another store to get a new one. After calling ahead the employee confirmed he got the lights working only for us to show up and they were still broken. We then got sent 20 mins down the road, in prime rush hour, in the opposite direction of where we needed to go, to another location for a new trailer. Once we got there the trailer still didn't work so the employee diagnosed that the truck was the issue and wasn't outputting the signal for the lights, but he couldn't fix it because the engine was hot and he couldn't safely get to where he needed to. The only option to get working tail lights would be to move all of my belongings from our now fully loaded truck to a new truck which we didn't have time for so we had to drive 14hrs without left tail lights on the trailer. And to top it all off the leaf spring on the trailer broke and also gave us a flat 40 miles from our destination.
THOMAS CEvery time I rent from you guys, I have a great experience. Everybody is super nice, and both pick-up and return have always been quick and very smooth.
CARLOS SVery friendly staff!! Much better than some other uhaul experiences.
RICHARD W20 dollars a day is more then fair but the . 99/mile is absurdly high. Over half the rental costs for my bill are just milage and fuel.
ADAM ZVery supportive personnel.
kwame aSecond time I have needed extended storage. Much happier with the BP facility than I was with a competitor I used previously. Being climate controlled is awesome. My stuff doesn't smell funny. Staff was great to work with, friendly and made it feel like they were concerned with my being satisfied with the whole process. Thanks to Jeremy and his staff!
Steve K | Overall ExperienceMy expectations were met and the service personnel were very helpful and friendly. No improvements necessary as far as I am concerned…
JAMES MNo place bette.r
JERAINE C | Overall ExperienceGreat customer service!!
MARLENE S | First ImpressionsThey seemed to repeat the entire process at check in that they dad when we made the reservation, and had no record of return promises that head seen mad to use by Cat when the reservation was made. We were given an additional 10 hours to return the vehicle
RICHARD BStaff was professional and personable.
BRIAN WJust need elevators.
CAROLYN H | Overall ExperienceThe drop off location was great and the employees were great! The drop off location was 1000% better than the pickup location.
tim nThe line at the counter is almost always a 10-15 minute wait in the 3 times I've been here in the recent past. There's only one person assisting the customers. I wish this process was sped up.
ABHIJITH DAt this location, my experience with the supervisor or manager according to what the other staff told me, he was very rude, disrespectful, abusive, racist, unprofessional, and without customer service attribute characters. He behaviors will drive customers from that location and the business in totality. The supervisor in question, doesn't represent the core value of the business. I am disappointed.
Eric CFriendly, helpful staff
GARY ENo comment
yolanda e | First ImpressionsComputer system was terribly slow
ALEXANDER WIt was great. I been renting from this location.
AUSTINE AMy disappointment was when making calls to the front office in Brooklyn park storage facility.
john m | Overall ExperienceThe staff could be more accommodating, receptive and welcoming. They come across as a "rough" guy not really interested in assisting customers. I am not sure what that is all about.
STANLEY WThis is a great location with a very friendly and knowledgeable staff. Thank you!
Andreas NReturned after hours. The app was not functioning correctly.
MAX DI use to work for UHaul. Im moving and have spent over$200 in boxes. Was told my Van charge was $99.09. Got tagged for an additional charge of $57.98 WHAT???? Make sure when you rent to get all the facts before you do anything. Plus, the van was dirty.....I'm really disappointed. Had I known there were gonna be more charges from what I was quoted, I would have rented a trailer. Not happy......
JOHN MEasy good experience.
STEVEN NI paid when I picked it up and they told me the total l pair it, then days later I get an email for more money when I put gas in it yes I went over on mileage so that part understandable but not the gas part
KENYETTA LI used a motorcycle trailer for all of 2.5 hours and returned it same day. I was told to just drop of the trailer and they would check it in for me. Instead, I went in and let someone know. He said he would check it in , but when I received a charge on my credit card, it was for THREE days. now I have to make the extra effort to call and get a refund. not good.
William CI forgot to check the trailer before I left and there were 10-15 moving blankets left behind from a previous renter. They did come in handy but the trailer should have been checked and cleaned before it was re-rented.
Andreas NHonestly worst experience ive had anywhere in a long time
Calvin LMore staff
MICHAEL HModern urban location with everything you need.
KEVIN MKeep those employees!!!! They have the customer service skills that many companies want! Your employees set an example for others to follow.
FREDERICK CI dropped off trailer during hours. Very little response from workers, just said I could go, no real acknowledgement that trailer was returned.
DAVID HThe staff at this location was incredibly helpful and professional!! By far THE BEST experience I have ever had using UHaul!! The employees went above and beyond helping me with extra supplies and even loading the extra large boxes in the car. THANK YOU to everyone at your Brooklyn Park,Mn/ Lakeland Ave staff!!!
CHERYL LStaff working on 5/18/25 were all excellent to work with!
BRUCE MGood customer service
james o | First ImpressionsInclude instructions on where to drop off trailers after hours.
DEVON BLazy workers
Arun GCriminal and group of employee with nasty attitude 🤷🏿♂️
AMAH MAssociate at the counter was very unprofessional. When the pin pad screen said to sign she said "you don't have to sign, or you can, I don't care." The trailer I rented had lots of dirt in it as well.
JOSHUA SThe bed of the trailer had some organic debris in it when I picked it up. Not a lot, but it hadn't been swept out by the previous customer. I returned it with the debris still there.
NATHAN BThey were very rude
AMIN LThe experience was great, but I'm still waiting for a return of payment for storage unit.
pamela G | Overall ExperienceThe individual that disconnected the trailer on return did not properly check the trailer in. This resulted in me being charged for an extra day. A telephone call did not resolve the mistake. I had to make an in-person visit, during which the manager promptly issued a refund for the charged extra day.
JIMMIE LMostly efficiency. I had an appointment prescheduled for 330pm and didn't even get to speak to anyone until 345pm. I had thought the point of an appointment was not to have to wait.
STEVEN PKaterra was very friendly and professional
Lashanna w | Overall ExperienceI never went here.
MICHAEL LNothing quick personal service ,convenient location, great experience
Benjamin Semployee under influence of marijuana and other was unfriendly (almost standoff-ish). had to hook up my own trailer, because service was slow. no one was coming. very poor location.
TYLER MGood
SHAMSUDIN HThey were super busy and my service rep was very helpful and calm.
David KVery helpful staff
KARO G | First ImpressionsMice and or rat droppings all over my stuff. The staff was not helpful. I feel like the amount I paid was not what I got. I had the storage for 3 years, and yes there was storage places cheaper but I was loyal, I feel like I was cheated. Never will I use this storage agency again
deandre m | Overall ExperienceSite every time I enter smells like marijuana. Vehicles and trailers rented were in good working order with no issues. They were not clean.
JACK GSo accommodating
JERAINE C | Overall ExperienceService manager was courteous and efficient.
TODD HThe worker inside who entered the information in the computer for the trailer rental and the worker who hooked up the trailer were both very courteous, friendly, and polite. I would definitely recommend this U-Haul location to others when they need to rent equipment, a trailer, and/or vehicle for moving. This location looked vey well run and well organized inside.
GERALD JThey polite no hassle at all and I highly recommend uhaul.
RAYFIELD LThis place is always a little rough. The workers seem, for the most part, disinterested in anything. I will say that the guy that checked me this last time was pretty nice but he was a one-off. The other issue was, I have been renting trailers for years and I have never heard that I needed a 2" ball to pull a two axle trailer. I was shocked and couldn't find a place where this was written anywhere. It caused me to to have to rent a smaller trailer which took time. It was frustrating to say the least.
KARL GHave a great day
KOUA HGreat customer service
Virginia b | First ImpressionsPurchased a storage unit. When I went to the unit it was already rented to another person. It took an hour to get sorted out. Then I was charged extra money for Your mistake. Also I rented a truck which was supposed to be at half tank of gas but that was also below halfway. Additionally the lock didn't work. A terrible experience and staff was not welcoming and had I had the time I would have gone to a different location. In the future I will do my best to avoid uhaul.
DEXTER W | First ImpressionsThrough the many years I found everyone friendly and helpful. The reason I left was cost. We found the same size locker for $40.00 a month cheaper.
ELIZABETH A | Overall ExperienceThank You & New Year
LARRY H | First ImpressionsI am too much delighted please keep it up on your excellent service Thanks
dahabo a | Overall ExperienceN/A
James W | Overall ExperienceStaff was great!
DAWN H | First ImpressionsScheduled to drop in Pine city- was told verbally pine city, and contract says pine city. It’s Tuesday and dropped off last Saturday- U-Haul recovery team has reached out saying I didn’t return; have talked to multiple people at Brooklyn park store and nobody knows. Absolutely ridiculous
Janey K | Overall ExperienceThey don't walk with u to the storage even when I ask the guy said know. I think they should show us the space so we know our things can fit. I TOOL A 5X10 ITS 2 SMALL NOW I HAVE TO MOVE MY THINGS TO A 10X10 ALL BECAUSE THEY REFUSE TO WALK ME TO THE SPACE
GBLMNA D | First ImpressionsI've never had a problem storing my Belongings over the year's...Or renting their truck's 🚛 🛻 😉Great staff too! Thanks U Haul 😊
SHIRLEY L | Overall ExperienceFriendly Staff
Eldren I | First ImpressionsMy experience was good.
FAITH N | Overall ExperienceI rented a storage unit at this U-Haul location for about four months. I got the first month free as per the rent a truck promotion. My unit was so clean and easy to move in. I had access to my storage unit all the time. I did not encounter any issue whatsoever. When I moved out, all my things were still intact, no damage to any of my belongings. The storage units are climate controlled, so my things were well protected. The staff at this location are so helpful, friendly and professional. Don’t look anywhere else if you’re looking to rent a moving truck or storage unit. You will have an amazing experience at this location. Thank you U-Haul Brooklyn Park for your professionalism and friendliness, I will definitely recommend you to anyone.
JOHNETTA A | Overall ExperienceThe workers and managers went above and beyond to help me address some issues with my rental truck and got me stored away quickly. All workers I encountered displayed top notch customer service and courteous and kind behavior.I felt like a valued customer. Thanks Uhaul you made a stressful move run a lot smoother.
Izola M | First Impressionsi have rented trucks and storage from this facility many times. I always had good experience until this time! I was told to go to the wrong truck and could not find the correct one I tried calling the phone number and kept getting coward to the 1890 #:( I told the Ms aged that I would be coming after 9 because my helpers could t come u til then. I was not told that there was no access after 10! I left my purse and my storage unit open because we had one last load to take out and I would have been able to close out the storage unit the next day! Instead, we were locked out! I called the emergency number and no one answered. I called the 1-800 # but all she did was call the emergency number with no luck. Then I called the police, but they could t do anything unless I left a baby in there. I told the manager the next morning that I called the emergency number and no one answered m. He said he goes to sleep at 8 pm and turns his phone off‼️ Totally unacceptable 🤬 I feel that I should be co Or dated for my anxiety and wasted time abd the bad information that I received.
sandra k | Overall ExperienceI got a great service from all of the employees, l gladly will continue to coming back to rent a unit again.
CATALINA C | Overall ExperienceGentleman who helped us out was awesome!
Janey K | First Impressions!!!!!
VIKTOR V | First ImpressionsNa
Malica A | First ImpressionsMy movers were exceptional Ben and Will two great very professional men they made my move a very happy experience Thanks Again Guys 👍👍
Tracy E | First ImpressionsCompared to my last moving experience this was a dream! The staff made everything so easy, everything was transparent and there were no discrepancies in the price I was quoted and what I paid for the truck and storage. Great place to rent from! They all go above and beyond to make sure customers are happy and taken care of! Thanks guys for making this a stress free experience for me and my family.
Sherry S | First ImpressionsI want U-Haul staff to know that all of you are doing an amazing job and thank you all for the wonderful experience God bless you all.
Diahann D | Overall ExperienceThe hours say the storage is open until 10 pm, but it is only open until 7 pm. Be honest.
Paul K | Overall ExperienceThe 24 hour storage access is nonexistent, but a 24 hour access pass is still sold. This major dishonesty on corporate or store management's part. Also give Zachary at Brooklyn Park MN Uhaul a major raise for all his considerate help while still struggling with awful unkind management.
Paul K | First ImpressionsThank you
Carolyn H | Overall ExperienceIt's all good
lewis l | First ImpressionsMy first time and this is the best so far. I can recommend anyone everywhere to give it a try and they won’t regret it.
PHEBE G | First ImpressionsI had a dead Mice & poop droppings all over my unit 1803 I will never use them again I had my belongings in there over 3 years and from my understanding the two units that was right beside me had food in there that’s not my fault and I had mice droppings all over my belongings which they carry diseases
Wanda R | Overall ExperienceI love the customer service by all employees
ROBBIE W | Overall ExperienceThe storage prices is a little expensive but the first month being free really helps for ppl that only needs it for a few weeks
Kirkeisha W | First ImpressionsEverything was great
shamari c | Overall ExperienceThe only negative was a thought the price was too high for the small size if the unit. Otherwise I think this facility is fantastic.
LISA M | Overall ExperienceAlex and the rest of staff were professional and very helpful. Alex is amazing
Teresa d | Overall ExperienceClerk had excellent customer service skills and was very helpful.
debra m | First ImpressionsLie to me about my storage space an when I tried to get my money back for unit they told me I can’t since they sold me the unit but not even piece of my furniture could fit in there let alone my table
Larry W | Overall ExperienceMy storage was like the very last one upstairs there was no elevator or no other access door
Ebony J | Online Move InTop service, friendly staff very clean and super organized!!!
Mckaylyn h | First ImpressionsThank you
Shenna G | Overall ExperienceI liked the services I received!
Ray J | Overall ExperienceThe whole experience was great! The access to the facility, being able to come & go as needed, the staff was helpful and knowledgeable, the facility was clean; overall it was a great place for my storage needs.
Joyce P | Overall ExperienceVery helpful
qiana p | Overall ExperienceGreat experience
Shawn E | Overall ExperienceThe ceilings are low and hallways not very wide. If I had a large house and needed to store my furnishings I would need a larger warehouse.
David W | Overall ExperienceThe staff here are incredibly helpful friendly people and this was the most pleasant experience I've ever had in 40+ years of renting trucks.
Tim S | First ImpressionsNice and friendly staffs. Good customers relationship.
freebon e | Overall ExperienceProfessionalism at top performance, They are friendly and explanedcevwrything very well. Thank you Uhaul !
Shirley T | First ImpressionsThe staff was very accommodating and helpful for my moving process. I will be using them again in the near future.
Malika W | First ImpressionsThank you you guy’s was great I really appreciate the respect and the generosity!!
Tadasha C | Overall ExperienceWhen I 'reserved' a storage space 3 weeks before my rental I had no idea that on the day of move in I would be told there were no spaces the size I reserved. I was told at the counter on check in day, luckily we had space at a family member home to store the items that did not fit in the smaller space we were given. I think a message a day before at least would have been appreciated. The employee at the counter was friendly and fast but it did not make up for this inconvenience.
margaret W | First ImpressionsI move out on Saturday the 06/17/2023 @ 5:30 & not the 06/18/2023 as written on the survey.
Comfort C | Overall ExperienceThis center did have an issue with leaking gutters and overhang. It caused an issue with getting wet and also with serious ice buildup on the pavement right where guests walked to unload their trailers.
LISA M | Overall ExperienceThe location itself was clean, & well lit. I didn’t think mice would be an issue, but they were & they pooped & peed on everything in my storage unit. They ruined my mattress, i had to actually throw it away due to the damage the mice caused to it. I definitely wouldn’t recommend this location.
Hayley K | Overall ExperienceWhen I set the alarm off the second I didn’t get much help from customer service to ensure I use the correct keypad.
MARLENE S | Online Move InI must say after being here for 1 years and half it has been pleasant, helpful and the staff has always been helpful. 1 thing I would love to see, before I share I must say the place was well kept and clean inside units and hallways. I would love to see a dumpster. When you need to dispose some items, like you all have donations I would like to see a place to get rid of items. Thanks Uhaul I would come back to this location anytime. 👍🏾
MARITZA M | Overall ExperienceI received the best most kind help From the Manager when I needed his help for 3 years Alex has been more than helpful I can’t explain how GRATEFUL I AM he saved my business that when down in the pandemic . I will recommend everybody I know to use his facility as long as I’m on earth.
yosha s | Overall Experiencevery helpful and friendly staff. excellent customer service!
Juliet I | First ImpressionsThank you.
tina a | Overall ExperienceNice place but small inside for the price It’s just my view
Comfort C | First ImpressionsThanks again for all your service
tony h | Overall Experience❤️❤️💯🫧🫧👍🏾👍🏾😊😁😀
Christine C | First ImpressionsWe have rented on & off over the course of 5 years. Very nice facility. The staff is great!!
Robert P | Overall ExperienceThank you!
Jeannette N | Overall Experience…
michael d | First ImpressionsEverything flowed very very well from the business perspective thanks good job!!
Irving H | First ImpressionsGreat experience and would recommend this facility to everyone and all the staff were wonderful and take care of your needs.
Mona P | Overall ExperienceI transported all my things from Texas to Minnesota and then store it in this warehouse, They stole all my things from the warehouse and that’s was not fair at all. I am coming to the store to make a report for you guys to check the camera because my door was lack. I pay all my bills on time and they didn’ Protect my things.
Joanna C | Overall Experiencefrom renting a truck to also getting a storage unit their all on their job and friendly
carri d | First ImpressionsYou were so helpful! It was nice to see models of the units. I appreciate the fact that you have staff on the premises. Thanks again for your assistance!
donna m | First ImpressionsSuper convenient location. Great service from the staff. Safe & Secure! Would absolutely use again.
Javier C | Overall ExperienceThe service was excellent and the employees was very helpful
GREGORY S | Overall ExperienceThey will go that extra mile for you appreciate it
william c | First ImpressionsGreat
Michelle J | Overall ExperienceGreat Maintenance
emmett b | Overall ExperienceExperience no problems staff was very helpful
GREGORY S | First ImpressionsThere was a roach in one of my boxes when I unpacked
anitria b | Overall ExperienceWe had our unit for about 5 years everyone was so helpful. Even changing size up and down numerous times. Definitely would return if need be. Very impressed with cleanliness.
Ernest J | Overall Experiencefacility itself was clean and convenient. Staff were super slow!
James N | Overall ExperienceI had no problems at all..
Thyrel T | Overall ExperienceThey said I was getting some money back.
Tami G | Overall ExperienceHappy client
James W | Overall ExperienceThey were friendly helpful professional and patient!
sean h | First ImpressionsThank You!
Vilayvanh C | Overall ExperienceStaff was professional, knowledgeable, helpful and very friendly
Solomon V | First ImpressionsI would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable
danta c | Overall ExperienceI hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!
Lenardo W | Overall ExperienceIt was awesome,the agent well
Julvenia C | First ImpressionsThx to the uhaul family
Ethel I | Overall ExperienceIt would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.
DONNA K | Overall ExperienceFrom my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!
Lenardo W | First ImpressionsThis Uhaul has treated me like family. I am so grateful
MACDELLA A | Overall ExperienceHelpful
ALBERT M | First ImpressionsI had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.
TYANNA Y | First ImpressionsThe Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.
Michael S | Overall ExperienceI felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.
maryjane c | Overall ExperienceAlex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.
Michael S | First ImpressionsI love uhaul in Brooklyn Park. They are very accomadating.
Christina T | First ImpressionsMore employees are needed in the office
BRIAN C | Overall ExperienceOverall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.
Joseph b | First ImpressionsNice
Brittany s | Overall ExperienceThe alarm system was annoying to me because sometimes my card didn’t work outside. On the other hand, I’d rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.
Andrew W | Overall ExperienceThe Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn’t even ring I’m guessing and goes to a call center but everything else five stars
Tyler A | Overall ExperienceGot a big mice problem
DERRICK H | Overall ExperienceI always love to store my belongings at U-Haul.
Kpana B | Overall ExperienceThe person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was
deandre m | First ImpressionsOpen facility longer daily
charles c | Overall ExperiencePlease extend access hours with/without staff. 8pm is too early to close
charles c | First ImpressionsThis storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it’s not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it’s going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn’t a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I’ve had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can’t get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it’s totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.
Catherine L | Overall ExperienceLove uhaul
Tiffany W | Overall ExperienceWe had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable
Jerome I | First ImpressionsBest storage unit company ever!!! Five stars, two thumbs up!!
Joshua J | Overall ExperienceHave had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.
LISA U | Overall ExperienceThe staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!
matthew f | Overall ExperienceThe Staff and facility is Excellent!!!
JAMES G | First ImpressionsThe storage space was big and it was clear i have to problem with my things at all
bendu w | Overall ExperienceThe manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider
melissa k | Overall ExperienceHaving this unit was very convenient.. thank you.
LAKIESHA W | Overall ExperienceAfter hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.
melissa k | First ImpressionsPeople were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.
julie m | Overall ExperienceThe price could come down or have insurance on items and hours could be open later
michelle c | Overall ExperienceThe bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.
Sonja W | Overall ExperienceThanks you guys
Mike S | Overall ExperienceBrooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!
bobby T | First ImpressionsOne of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!
NHUT L | Overall ExperienceAlex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.
shantel s | Overall ExperienceThe employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for
Daniel M | First ImpressionsBest storage ever
tina l | Overall ExperienceGreat storage place
CASSIE L | Overall ExperienceThis facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.
Brandy S | Overall ExperienceAlex was so helpful, and provided excellent customer service!
Ralph F | Overall ExperienceHighly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.
lydia w | Overall ExperienceGreat customer service
antawn d | First ImpressionsAlex is very good with customers 😊
SHIELA B | First ImpressionsThe latch at the door does not work.
LOUIS M | Overall ExperienceNeeds more staff in the front a popular place
Palema M | Overall ExperienceNone
LOUIS M | First ImpressionsI PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?
Mordecai H | Overall ExperienceThe entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.
tamika j | Overall ExperienceGood job
James W | First ImpressionsThey told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬
Alicia M | Overall ExperienceThe staff and service was amazing
JACQUELINE H | Overall ExperienceRecommended business
brenda h | Overall ExperienceGreat service on a busy Sunday!
Ryan W | First ImpressionsIt was the best storage I ever had
ALBERTINE B | Overall ExperienceThe mice are very bad damaged a lot of my things
rakejah e | Overall ExperienceOne suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!
Deborah M | First ImpressionsOutstanding staff and service.
Sonny H | First ImpressionsStaff was very helpful
Jason H | Overall ExperienceTime sensitive but effective
qadeer o | First ImpressionsIt could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.
terry d | First ImpressionsGreat folks to work with...super helpful. Wish they had more staff.
Patricia D | Overall ExperienceIf the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.
BriAn W | First ImpressionsThe prices for the storage was to high my only complaint.
CYNTHIA S | Overall ExperienceProfessional service. Helpful and well maintained
Shadrach h | Overall ExperienceTerrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.
Mickey b | First ImpressionsI was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.
VICTORIA S | Overall ExperienceE eryone was nice and friendly...
Arlanders R | First Impressions🤬🤬🤬🤬🤬🤬🤬
Alicia M | First Impressions.
hannah w | Overall ExperienceGreat facility.
JENNIFER B | Overall ExperienceCeilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.
bertie w | Overall ExperienceI very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it
Bill M | Overall ExperienceI really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there
carolyn w | First ImpressionsAlan was great, manager was great. Great team.
DEMETRIA W | Overall ExperienceThe people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!
Keith G | Overall ExperienceI would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks
Renae T | Overall ExperienceIntercom not working
SUZANNE C | Overall ExperienceCustomer service is excellent. Fast and efficient.
tricha s | Overall ExperienceVery good customer service.
tricha s | ReservationWonderful facility and staff. Very friendly and knowledgeable.
fekissa p | Overall ExperienceAlways wonderful manager and staff
SUSAN P | Overall ExperienceI want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.
facia b | Overall ExperienceGreat Experience
Charles K | Overall ExperienceTruck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.
Becky Y | ReservationClean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.
augusta p | Overall ExperienceVery convenient and easy to use.
sara/ j | Overall ExperienceGreat Customer Service
Jaqueline J | ReservationEverything was outstanding
jim p | Reservationx
Gordon S | Overall ExperienceI truly appreciate everything. Thank you so much
CHRISTINA F | Overall ExperienceAlex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again
EILEEN T | Overall ExperienceFriendly staff, nice and clean for facility
sabrina c | Overall ExperienceNice safe and secure
Sandra F | Overall ExperienceI appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.
Lori S | Overall ExperienceThe last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!
DANIELLE A | Overall ExperienceVery kind staff.
MARY J | Overall ExperienceI would like to see a reduction in price.
RUTH B | Overall ExperienceI had the worst experience with manager Alex and I pray tshe god I never need U-Haul again
jameilia h | Overall ExperienceThank you for the support.I appreciate U Haul and all the service you provide
YEVTTE H | Overall ExperienceAdditional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.
KENNETH T | Overall ExperienceI left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.
VICTORIA M | Overall ExperienceThank you guys so much for your help in our move! Greatly appreciated!
tadeusz h | Overall ExperienceGreat Facility!
Andrew L | Overall ExperienceStraight forward,but accommodating and patient.
facia b | Overall ExperienceThe young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!
Jeffa H | Overall Experiencevery good service
Jennifer K | Overall Experienceclean, friendly and helpful staff, I cannot complain about it at all
shoua/ m | Overall Experience