Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

I think the processes you have put in place since COVID are excellent!

Quick and easy pickup. Equipment very clean.

May be add more vans.

I am tried to return vehicle after hours with my cell phone and could not. I could not sign in using my contract number and last name or creating an account. Even now I cannot create an account. When I try I receive the message "This Session Has Ended." This needs to be corrected. Can you help?

Transparent pricing, sufficient staffing, professional workers

Manager at location extremely rude, gave us bad truck, made errors with reservation & overcharged.

The pictures on one of my rentals were not updated to show the things that were already fixed. just an observation.

customer service is very poor

Aaron helped me when I dropped it off and was very friendly! The only issue I had was with the app. It wasn't very user friendly but I got it figured out. Thank you!

Be upfront with all possible charges. There was an option with possible charge for ins if any damage occured. I was not aware of this charge ahead of time.

Everything about the service was great and I do appreciate everyone who had patients with me.

Appreciated all services with UHAUL

Top notch. Wouldn't change a thing.

Better instructions for key pick up for contactless pick-up or 24/7 over the phone.

Staff was very helpful with my move, thank you.

Counter person was fast and efficient. Yard people were too. Both when hooking up the trailer and when I returned it. I will be back next spring for return of car from storage.

I was very satisfied

Explain the process and offer opportunity for customer to ask any questions.

Great job

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

It is good just keep up it.

Maybe have more than one person checking in customers at the desk in the mornings to speed up the checkout process. Likewise, have more than one person checking in vehicles in the yard to speed up that process in the morning.

The employee who hooked up the chains didn't adjust the length. They were dragging and one of them broke.

This place is amazing. Sufficient number of employees on staff to make transactions and the entire process run smoothly AND Quickly! I wouldn't have wasted my time at the Crystal and Blaine locations in the past if I knew how fiercely the Brooklyn Park location dominated. A+ rating!!

I have to say the guy who checked me after I returned the rental he was a jerk I paid for the services and I work hard for my money and deserve good customer service

To me have everything on track for customers.

First time I had to bring a truck back to same location cost me extra. 45$ dollars never using y'all again

Great service, went the extra mile for my situation

Lack of either mask wearing or proper mask wearing by employees as mandated by the state of Minnesota was concerning and I would caution my friends to be mindful of this.

Don't forget the appliance dolly

Do maintainance regularly for good service to the customers. Otherwise the service was excellent.

Supply some brackets to hold the load in place

the service at the store was slow due to one person working but he was good at getting things handled.

AWESOME

Great customer service. So pleased with the price of the van. I will definitely come to this location again!

I have been with Uhaul as a customer for the last 20 years, Uhaul had consistently been meeting expectations. This trip was not as expected. I rented a “Lil Sammie” 10 footer truck. The truck was very much used. Dirty interior to begin with. The images for verifying vehicle condition (pre trip check) on the app did not match the vehicle I was renting. The staff working, assured me I had the correct vehicle. The trucks alignment was very off and the vehicle would drift hard right if any pressure was released from the steering wheel. The driver side door, required very forceful shutting to get to close, sometimes coming loose during driving. I turned the light knob for the headlights, it fell through the dash moulding, I had to literally fish it out with a needle nose pliers. Thankfully, the dash molding was already loose so I was able to get the lighting assembly to click back in place, otherwise I would have had no way to turn on the headlights to get the truck back to Uhaul. Very poor experience.

Keep up the good work

The verbal communication was lacking.

This was such a fantastic experience. I had no idea U-Haul was so easy and user friendly. The price was so affordable! We will absolutely be using both this service and this location again. Thank you!

Great experience all around. Pick up of the van was easy. Return was easy. Website made everything simple. Highly recommend.

I would say that next time it would be nice if the equipment is wiped down.

It's not specific to this location but the 26' truck was one of the worst vehicles I have ever driven. It shook so badly no one should ever have to experience that. Let alone for the almost 700 mile trip that I did. Fix your trucks because that's a death trap waiting to happen.

Pick up took way to long. 1 person downing that job and the line was to the door. Then had to wait again for someone to hook up the trailer.

You're doing great I love the way you have it set up with the safe distance and how you Take good care of your customers .

Very helpful

No dolly in large 26f truck. Found out when I reach my destination. Counter staff not very warm and welcoming.

Super fast check out and super easy on returns.

Stop double booking

Lower costs

Everyone was very pleasant and helpful

I've tried this service at another location and was not impressed (I won't name the location) but, this location totally reminded me of the strength in customer service and quality of product Uhaul offers its customers. Thanks, I will be back.

Everything look good.

Not trip for a face mask!

Make sure the gas is right, blankets are counted.

Horrible manager, how is it that the agents are alot better than the manager. They did not update the mileage on their van and when I returned it after driving 16miles, they charge me for 44miles. Even though I had picture as evidence for the starting mileage, the manager refused it and said he can't do anything since I didn't put that mileage in the link, I was forced to pay for 44miles. Worst experience.

Only comment I have is when I picked up the trailer, I was told somebody be right out to help me hook up the trailer, I waited 45 minutes finally I was hooking up the trailer by myself and someone finally arrived

I would make sure to explain any systems that are new or could cause confusion while driving.

Service was quick to pickup and Dropoff.

One BIG problem. I had rented a truck for the whole day. Upon arrival I was informed that we could only have the truck until 3 PM. We lost 4 hours due to this, which caused MAJOR problems. We had to rent ANOTHER truck 3 days later to complete the move. So it ended up costing us TWICE as much to move. steve-lundgren@hotmail.com

Long wait on hold.. about 60 minutes. Unfriendly front desk staff. Changed order and size of truck. Absolutely no wiping down of screen in between customers even though it's required to touch pen and sign. Mobile check in is very convenient

Best storage unit company ever!!! Five stars, two thumbs up!!

Check your final bill! I was overcharged! 20 minutes on hold to talk to someone about it. Although that rep was very thorough and helped immensely.

N/A

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

The Staff and facility is Excellent!!!

The storage space was big and it was clear i have to problem with my things at all

The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider

Having this unit was very convenient.. thank you.

After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.

People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.

The price could come down or have insurance on items and hours could be open later

The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.

Thanks you guys

Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!

One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!

Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Best storage ever

Great storage place

This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.

Alex was so helpful, and provided excellent customer service!

Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.

Great customer service

Alex is very good with customers 😊

The latch at the door does not work.

Needs more staff in the front a popular place

None

I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?

The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.

Good job

They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬

The staff and service was amazing

Recommended business

Great service on a busy Sunday!

It was the best storage I ever had

The mice are very bad damaged a lot of my things

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Outstanding staff and service.

Staff was very helpful

Time sensitive but effective

It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.

Great folks to work with...super helpful. Wish they had more staff.

If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.

The prices for the storage was to high my only complaint.

Professional service. Helpful and well maintained

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.

E eryone was nice and friendly...

🤬🤬🤬🤬🤬🤬🤬

.

Great facility.

Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.

I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it

I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there

Alan was great, manager was great. Great team.

The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!

I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks

Intercom not working

Customer service is excellent. Fast and efficient.

Very good customer service.

Wonderful facility and staff. Very friendly and knowledgeable.

Always wonderful manager and staff

I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.

Great Experience

Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.

Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.

Very convenient and easy to use.

Great Customer Service

Everything was outstanding

x

I truly appreciate everything. Thank you so much

Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again

Friendly staff, nice and clean for facility

Nice safe and secure

I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.

The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!

Very kind staff.

I would like to see a reduction in price.

I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again

Thank you for the support.I appreciate U Haul and all the service you provide

Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.

I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.

Thank you guys so much for your help in our move! Greatly appreciated!

Great Facility!

Straight forward,but accommodating and patient.

The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!

very good service

clean, friendly and helpful staff, I cannot complain about it at all