Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Brooklyn Park
Joy R. on
Need to remember to clean under seats. Ick. Help p adjusting the mirrors would have been nice.
lee N. on
The trailer was ready when I arrived and DeJuan was great when I returned it on Saturday.
Thomas N. on
Great experience, everything went smoothly.
Christian B. on
This is the second time I used a tow dolly. The staff are super nice and helpful.
Denise J. on
??
CHADWICK S. on
The drop off was easy and the employees were very helpful.
Johnny H. on
Everything was great! Dan did the work on my car. He is a wonderful man and very helpful. He showed me a kit of three different types of locks that would help me to protect both my hitch and my kayak. He let me open the kit and test all the locks and make sure I understood how to use them. I was sold and I did buy the set. U-Haul is lucky to have this guy.
Teresa K. on
Excellent service--will recommend to others. Thank you.
Sarah H. on
Check in line was a little long.
Bruce B. on
Incredibly quick and easy pick-up and return process.
Johnn K. on
Increase staffing for equipment drop off. It was not peak...or maybe it was... around 530pm, but I was waiting and shortly after two other patrons were in the que. The staffer was helpful, knowledgeable, and efficient although obviously tired, or bored with the mundane tasks.
Jill A. on
Impressed with everyone that worked there - from the check-in person to the person who hooked up the trailer & then unhooked when I returned. All were knowledgeable, friendly & efficient!
Daniel W. on
Very pleased with the OVERALL experience. Very good versus dealing with a U Haul subcontractor, deal with a corporate store if at all convenient
Wendy J. on
Brooklyn Park location is the best in the twin cities. I rent a lot from Uhaul and this location really is fast and friendly. Thanks so much
JOHNSON M. on
Doing everything you can for satisfying your customer all of the time. U-Haul...Simply the best.
Marcus V. on
chairs for clients waiting for service
Revocatus K. on
Every single time I go to a uhaul rental/storage location I spend at least 15 minutes of waiting on the lines. Employees are on computers or a single person is serving too many people at a time!!
lydia w. on
Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.
antawn d. on
Great customer service
SHIELA B. on
Alex is very good with customers 😊
LOUIS M. on
The latch at the door does not work.
Palema M. on
Needs more staff in the front a popular place
LOUIS M. on
None
Mordecai H. on
I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?
tamika j. on
The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.
James W. on
Good job
alicia m. on
They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬
JACQUELINE H. on
The staff and service was amazing
brenda h. on
Recommended business
Ryan W. on
Great service on a busy Sunday!
ALBERTINE B. on
It was the best storage I ever had
rakejah e. on
The mice are very bad damaged a lot of my things
Debra M. on
One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!
Sonny H. on
Outstanding staff and service.
Jason H. on
Staff was very helpful
qadeer o. on
Time sensitive but effective
terry d. on
It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.
Patricia D. on
Great folks to work with...super helpful. Wish they had more staff.
BriAn W. on
If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.
CYNTHIA S. on
The prices for the storage was to high my only complaint.
Shadrach h. on
Professional service. Helpful and well maintained
Mickey b. on
Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.
victoria s. on
I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.
Arlanders R. on
E eryone was nice and friendly...
alicia m. on
🤬🤬🤬🤬🤬🤬🤬
hannah w. on
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JENNIFER B. on
Great facility.
bertie w. on
Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.
Bill M. on
I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it
carolyn w. on
I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there
Demetria W. on
Alan was great, manager was great. Great team.
summer g. on
The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!
Renae T. on
I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks
SUZANNE C. on
Intercom not working
tricha s. on
Customer service is excellent. Fast and efficient.
tricha s. on
Very good customer service.
fekissa p. on
Wonderful facility and staff. Very friendly and knowledgeable.
SUSAN P. on
Always wonderful manager and staff
facia b. on
I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.
Charles K. on
Great Experience
Becky Y. on
Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.
augusta p. on
Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.
sara/ jeff c. on
Very convenient and easy to use.
Jaqueline J. on
Great Customer Service
jim p. on
Everything was outstanding
Gordon S. on
x
CHRISTINA F. on
I truly appreciate everything. Thank you so much
EILEEN T. on
Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again
sabrina c. on
Friendly staff, nice and clean for facility
Sandra F. on
Nice safe and secure
Lori S. on
I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.
DANIELLE A. on
The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!
MARY JO S. on
Very kind staff.
RUTH B. on
I would like to see a reduction in price.
jameilia h. on
I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again
YEVTTE H. on
Thank you for the support.I appreciate U Haul and all the service you provide
KENNETH T. on
Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.
VICTORIA M. on
I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.
tadeusz h. on
Thank you guys so much for your help in our move! Greatly appreciated!
Andrew L. on
Great Facility!
facia b. on
Straight forward,but accommodating and patient.
Jeffa H. on
The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!
Jennifer K. on
very good service
shoua/ mong y. on
clean, friendly and helpful staff, I cannot complain about it at all