It's obvious they hire just anyone. They have no clue what they are doing, no one was in the office when I returned the equipment. It took them over an hour to get me out of there. The truck I drove was a piece of junk. It needed a front end alignment or something. Rude, crude and attitude !!!Ricky B.
Customer Reviews for U-Haul Moving & Storage of Brooksville
Brooksville, FL 34613
(Across from Hernando County’s Utility Department)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
VERY FRIENDLY AND EFFICIENT STAFFStuart M.
More staff needed!JOE H.
While speaking to this associate I discovered he was planning on working a 12 hour shift. With breaks he said. He was good for his word. Pick up was at 8 and we dropped off at approximately 7:45. Chris was still there with his same great smile. Love this location!Mary F.
Customer did not leave a comment.Thomas E.
Have your employees check trucks in when they are returned. When I returned the truck the woman working there was too busy playing with a baby squirrel to wait on customers. she said the guy in the morning could check the truck in. We went back the next morning to find out the total price the man working Ray way very helpful and gave us a copy of the final bill..colleen G.
Thanks to Mr. Raymond, he very friendly and made us feel welcome. But I will add the prices are high compare to other u-haul rental units that I have used.Victor C. | First Impressions
I would recommend this facility to anyone.Sally S. | Overall Experience
Customer did not leave a comment.TAMMY D. | Overall Experience
The telephone reservation and the lady at the check in were very pleasant.JON P.
I believe Raymond was the man's name that helped me he was very knowledgeable very friendly and accommodating. He had a great personality. He could also answer all my questions without hesitation or having to think about it. I would definitely recommend this place to anybody to ask.KATHRYN C. | First Impressions
I had to go to five different locations before I was able to drop trailer.Raymond B.
Awesome staff! Top notch.Tanya G. | First Impressions
Customer did not leave a comment.leslie J.
Always a great place to deal with.Ronald G.
This is a well maintained location!! It was raining when I returned the trailer , w/ no covered area, the guy was not hesitant in going out in the rain to receive the trailer !! Great customer service!!Sheri B.
Phone service is terrible Even when I have the local # Waiting 15min or longer on holdDon M. | Overall Experience
Raymond Belanger went above a beyond to help me secure a unit. Staying way past his time and helping while having computer issues. The unit I went to see and subsequently obtained had a sticker on it stating it was cleaned by Chris melencki however it wasn’t at all. I ended up sweeping it out. When asked about it and to have it cleaned Chris had a major attitude like I was bothering him. Not professional at all. I would recommend any one to go ask Raymond for help, he was awesome, friendly, and professional.STACEY H. | First Impressions
Excellent service by the attendant , great customer service...RONNIE F.
Customer did not leave a comment.Samantha R. | Overall Experience
Gracias buen cervical y rapidoRamon A.
Great staff that believes in customer service. A bit farther to drive, but my favorite people to deal with.Greg C.
Customer did not leave a comment.Sergio V.
Customer did not leave a comment.jamie L.
Ray and Walter were exceptionally helpful with the move out due to the elimination of outside storage. Thank you so much!!Joseph Q. | Overall Experience
Was a very nice experience got use on the road quickly will use this location againRonald G.
Customer did not leave a comment.Damon F.
Customer did not leave a comment.Patricia H.
The mirror was broken when I got the truckJerome F.
Top Notch Service!!! Walt provided excellent service evert time I have been at this location. For this reason I continue to use this location. Walt goes above and beyond to help me find the right equipment to rent. Very professional and very upbeat.Lazaro R.
Great fast service!Charles K.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Vincent A. | Overall Experience
The store personnel are great. However I had a flat tire in the truck I rented and had to wait over 3 hours for the Roadside Assistance customer service to send me any help. That's not acceptable.stephen S.
Customer did not leave a comment.arlie H.
Customer did not leave a comment.Roseane H.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.Jerry B.
We needed a place to store our extra totes of "stuff" when we down sized on our last move. We were customers for a year before we found enough room to fit the "stuff" we had in storage.Frank K. | Overall Experience
Raymond was very attentive and courteous! He helped with my storage unit and my moving truck. Big thank you to him! Even got us some bottles of water. Would definitely recommend to my family and friends.JENNIFER C. | Overall Experience
The staff was wonderful and helpfull. Best experience I ever had with Uhaul. Wll make sure we do business again and recommend this place to others. Thank you again.Elard A. | First Impressions
Customer did not leave a comment.Walt H.
Customer did not leave a comment.Leo B.
I live in Texas I drove 15hours to the 15334 Cortez Blvd Brooksville Fl 34613 to store my SUV that had been in an accident while in Florida I stored on this property. I completed the paperwork to leave my vehicle at this Uhal location . Maybe 15 days later I received an email telling from manager & President of marketing telling me that I had 30 days to remove this vehicle from there Uhal Premises. NEVER A REASON WHY in the email I started calling calling leaving messages calling no response from this manager at this unit. It may have been 7 to 10 days later I receive a certified letter in the mail again stating the same thing that was said in the emaile THAT I had 30 days to vacate my vehicle from these premises with no reason again I tried calling and calling the customer service people were awful kept telling me they would send them an email and let them know that I was trying to get a hold of them never got in contact with them still to this day haven’t spoken to anyone I will NEVER USE UHAL AGAIN IM ONLY STATING WHAT HAPPEN WHEN I Finally was able to get a unit I won’t even begin to tell you the problems I had with customer service called them about the 30 to 40 just to try find a locating to stir my SUV . The customer service was NOT GREAT they gave me a storage unit to park my SUV in which was a storage unit for your furniture etc. IT would take to much time for me to go into GREAT DEATAIL ABOUT MY Experience with Uhal I did have to drive back to Florida 15 hours there & 15 hours back to Texas to remove this vehicle from this Uhal location SO MUCH WASTED TIME & ALL THE MONEY I SPENT & the MONEY I SPENT AT UHAL. SO UNHAPPY WITH THIS LOCATION & SO SAD. I will be sharing this experience with U-Hal with all family friends coworkers & anyone else that will listen. By the way I STILL HAVEN’T BEEN TOLD WHY I NEEDED TO MOVE Vacate my SUV OFF THESE Premises. Service POOR AT THIS LOCATION.Sandra S. | Overall Experience
Customer did not leave a comment.lance a. | Overall Experience
I might recommend this to a friend if the odometer worked correctly. The odometer read inaccurate and I was charged more then I what I should of been.Jessica R.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Barbara D.
Great service from great employees Thanks Les JacksonLes J.
Customer did not leave a comment.James B.
The staff were friendly they help me well they suited my needs if I needed something again I'll be back againJames R. | Overall Experience
I need to file a claim for some things that got ruined and don't know how to. Your employee (Walt) is an incredible employee. I wish everyone had such great customer service and compassion! He is truly a gem and should be rewarded for being such a great example to others.Kristine B. | Overall Experience
Customer did not leave a comment.scott W.
Customer did not leave a comment.Randy E.
Customer did not leave a comment.Toi H.
Raymond is a Exelent a very professional person beautiful actitud very patience I will recomend this place and this wonderful customer servicesMARIA Q. | First Impressions
The 2 front counter employees were amazing and provided excellent customer service. Both were extremely helpful and very pleasant gentlemen. Definitely recommending this Uhaul over all othersLazaro R.
Customer did not leave a comment.David G.
Customer did not leave a comment.Helen L. | Overall Experience
U-Haul app sent me to a location that was temporarily closed, to drop off the trailer.Gordon E.
Have the pick up location within 10 miles of where it was ordered from.Jeanette S.
Very nice facility! Would recommend to Family and friendsLee P. | Overall Experience
Great assistance offloading our vehicle.MICHAEL S.
It's hard to be positive when you're evicted on short notice and no alternatives are given!Buzz or Gail W. | Overall Experience
Customer did not leave a comment.Tim C. | Overall Experience
Customer did not leave a comment.Angel P.
Nice experienceChad F.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Jan T.
We were told to return the trailer at this destination and we did and then my cousin went back to return the truck and they chewed him out for dropping the trailer at this place and said that if it would've got stolen I would've been responsible I think overall U-Haul sucks because they jerked me around the only thing good about it was the person and I was city everything else suckedKaren M.
Customer did not leave a comment.Andrew B. | Overall Experience
Customer did not leave a comment.Robert W.
In ending our time at U-Haul the store associate Raymond was great on helping us close out our U-Haul storage space.SARAH J. | Overall Experience
Customer did not leave a comment.Christine B. | First Impressions
Customer did not leave a comment.KEJEARLD J.
Customer did not leave a comment.MARIE A.
Great Guy that took care of us.Christopher M.
Kimberly very professional and helpfulWILLIAM K.
Staff was profesional an curtious.Richard W.
The equipment was nice and clean and the truck ran okay it just took a while to get up till 55 Mi an hour to keep with the flow of trafficBob H.
Customer did not leave a comment.jason h. | Overall Experience
Just need to have access hours later for people who cannot make it by 7pmDawn P. | Overall Experience
Customer did not leave a comment.Henry F.
Customer did not leave a comment.Tim W.
Customer did not leave a comment.Richard S.
Great facility, great folks. Definitely recommend.Rocky T. | Overall Experience
Office staff were tremendous. Very helpful, courteous and professional.KURTIS S. | Overall Experience
Thank you for making this easySally S. | First Impressions
Always have a pleasant customer service and they are very helpful. Thank you for your help 🙏JAIME V.
Very helpful staff. Easy location to move around in.KEVIN B.
Great help from the front deskWILLIAM C.
Customer did not leave a comment.John D.
Customer did not leave a comment.christal D.
Customer did not leave a comment.Patricia M.
Have up to date equipment and make sure all trucks are clean and everything works and don't tell customers if you don't use the full days you will get money back on rentalLISA A.
The young man who checked us in appeared to be new at the job and not well trained, had problem using computer.IDA F.
Customer did not leave a comment.Eileen S.
Straight forward and quick.Robert J.
Truck had the maintenance light on and ran really roughRobert T.
Truck reserved and confirmed within 24 and again within 12 hours of pickup was unavailable upon my arrival at Cortez location. Front there was directed to another location for a different size truck. Was a 1 way rental and was told it could be dropped off at any uhaul location at my destination not just the one they identified. I dropped it off at a uhaul location and they billed me $20+ for "dropping it off at wrong location".ED K.
Customer did not leave a comment.Jack D.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.MICHAEL T.
Alot of run around .they quoted me one price 104. Then said it increased 138.after all that they wanted me to drive an extra 100 miles to drop the trailerGeorge P.
Customer did not leave a comment.Kathleen G.
They charge me 14$ extra and I asked for refund and the guy said we cant do anything sorry amd hand me a card that call this number we not going to give u refund never use Uhaul from this location and use Home Depot truck much better and cheaper and excellent customer serviceMilan P.
Customer did not leave a comment.damon G.
Customer did not leave a comment.Charles R.
Disappointed that my original drop off location would not take the rental and I was forced to go out of my way to go to another location. The proprietor of this location felt bad I was not treated fairly and he was very helpful.frank F.
Customer did not leave a comment.Debrakay L.
Trailer had four different tires on it all in unacceptable condition.Paul R.
Customer did not leave a comment.thomas C.
Customer did not leave a comment.ELLEN M.
Marie and her team were nice and very accommodating to my needs that day. She went above and beyond my expectations. I would choose Uhaul over any other competitors because of this.Michele D.
Door bent. Maybe new doorJohn P.
Customer did not leave a comment.John S.
This location was a delightLawton W.
Very helpful and friendly!Joseph C.
Quick & Easy!Gordon W.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.gerogette T.
Customer did not leave a comment.ken R.
Customer did not leave a comment.David P.
Nothing Marie was fantastic , very helpful and accommodating one of the nicest uhaul location I have used !Kenneth F M.
Nothing because they were so personable and helpful.Bill W.
A well oiled machine...No improvements needed. Top notch.....Darlene D.
The manager went above and beyond to get me a truck, our closing was delayed and we had to cancel our original date and when we needed a truck none were available and the manager drove to another town to get me a truck. The staff was also very helpful and came thru for us! I would never rent a uhaul truck except for this location! I can't say enough for them!Armando S N.
Customer did not leave a comment.Pamela T.
Customer did not leave a comment.lisa M.
The only issue i had was it told me there was going to be a lock in the unit and there wasn't. Good thing i had brought 1 just in case.Samantha F. | Online Move In
The Staff was very accommodating. Move in was very easy. Would highly recommend them to anyone.Nadine M. | First Impressions
Friendly and helpful people. Will use this facility againRich S. | Overall Experience
I had never rented storage, Maria was awesome, gave me a convenient place, walked me through the whole process, very helpful and friendlyjoyce t. | First Impressions
Marie is fast, efficient and a pleasure to work with. This facility is always clean too. Wouldn't go anywhere else!Angela M. | First Impressions
The staff was super friendly and very helpful my storage unit was clean when I first moved in never had no problem getting in and out hours were great I definitely use them again and recommend anybody to use themJoann M. | Overall Experience
Customer did not leave a comment.robert w. | First Impressions
Customer did not leave a comment.Jamie S. | Overall Experience
Marie, thanks for maintaining such a nice well organized facility. You and your staff are the best. BA from MichiganBud A. | Overall Experience
Location was perfect for us, and the Saff was ALL VERY helpful and and Professional. I would use this location for future needs as well as continue to reccomend this location!!!!CINDY & Ron L. | Overall Experience
Customer did not leave a comment.RONALD H. | First Impressions
Customer did not leave a comment.Samantha R. | First Impressions
The staff coordinated our truck & storage making the move seamless. Thank you so much.DEBRA R. | First Impressions
Customer did not leave a comment.William G. | First Impressions
Customer did not leave a comment.Marianna J. | Overall Experience
I needed a place to store my camper in an emergency. Mari Curths Went thextera mile to find me a spot. There was none available at the time. She made a bucnh of calls to get me a spot. She even went out of her way to returne my phone that I left behind My mind was not in a good place at the time. I also needed a tralier and car carrier at the time. They treated me with respect and were very professional about there business. All problems solved. Thank you U-Haul.Harold R. | Overall Experience
Will definitely ask for this storage facility next time I'm in need of one. Thank you staff.Nils R. | Overall Experience
The people working there were very helpful and friendly. Storage facility was clean and secure.Janet b. | Overall Experience
Customer did not leave a comment.LARRY A. | Overall Experience
I had my unit for 4 years and never once had any kind of a problem or issueMARY L. | Overall Experience
The U-HAUL facilities was really clean and the staff was a top-notch customer service ! Marie went above and beyond assisting me and provide me an AMAZING customer service. She answered all my questions and helped me in the entire I was at the installation.Nelson M. | First Impressions
Marie was ALWAYS courteous and helpful each time I spoke with her in person or by phone. She is very knowledgeable about UHAUL whether it be for storage or truck rental. Thank you to her for helping me and answering all my questions. Looking forward to using this location again hopefully within in the next few months with a truck rental.Mary Lynn C. | Overall Experience
Customer did not leave a comment.John H. | Overall Experience
Customer did not leave a comment.Tonia W. | First Impressions
Maria Curtis , General Manager professionalism and resourcefulness is unparalleled!JOE H. | First Impressions
Facility needs an updated gate.Robin M. | Overall Experience
Customer did not leave a comment.Stevie E. | Overall Experience
Customer did not leave a comment.James C. | Overall Experience
Thanks to all the staff always gratefulTorres S. | Overall Experience
Customer did not leave a comment.Dylan M. | Overall Experience
When I did have different issues they were resolved either through my local office or corporate.Sherrie C. | Overall Experience
Customer did not leave a comment.James C. | First Impressions
Customer did not leave a comment.Tammy H. | First Impressions
Customer did not leave a comment.donald d. | Overall Experience
Customer did not leave a comment.ZOHRA V. | Overall Experience
Great people to work withDenis H. | Overall Experience
Checked out of unit 8 days into new month and didn’t receive any prorate on the fee. Et they rented it out and was paid twice for the month. Definitely will rethink staying at a Uhaul storage facility again.Kevin S. | Overall Experience
Customer did not leave a comment.WILLIAM C. | Overall Experience
Customer did not leave a comment.John K. | Overall Experience
The truck was in disrepair needed a larger truck but was told the larger ones were not available for longer moves.clifford r. | First Impressions
Well maintained. Good customer service.Neva S. | Overall Experience
Customer did not leave a comment.Keith R. | First Impressions
Manager Marie Curths and her staff were very professional, knowledgeable and helpful.MICHAEL N. | First Impressions
It was a pleasure to have Marie help me with my transaction. I needed a storage room for use now, and we set up a future date for a truck and supply rental. She was very knowledgeable, courteous, professional, and friendly. TY, to Marie!!Mary Lynn C. | First Impressions
Customer did not leave a comment.Gary S. | Overall Experience
When we arrived Marie was a tremendous help and held our hands thru a very stressful ordeal with our Moving Co. From Maine. We hold great respect for her and all she did. She deserves a million STARS.raymond b. | First Impressions
Customer did not leave a comment.Sherry L. | Overall Experience
Customer did not leave a comment.Jacqueline R. | First Impressions
Lo único que no me gusto fue que había hecho una reservación y cuando llegue a la oficina de uhaul mi reservación nunca aparecio y me cobraron más por un storage más pequeño, creo que eso no se hace una reservación es una reservación .Fernando R. | First Impressions
Marie was a great customer service person and very knowledgeableJAMES D. | First Impressions
Customer did not leave a comment.Lisa B. | Overall Experience
Extremely knowledgeable and helpful staff. Highly recommend this facility.Cathy Y. | Overall Experience
Customer did not leave a comment.Miguel V. | Overall Experience
Easy.wayne m. | Overall Experience
Very happy with my experience. I will be recommending this place to everyone I know. Lots of great services are offered, the place is very clean very nice. Place is very clean and well-maintainedChevelle B. | First Impressions
Customer did not leave a comment.DAWNIE H. | Overall Experience
Customer did not leave a comment.SANDY H. | Overall Experience
Marie is so nice!! We enjoyed meeting her. She was very helpful!!!Sheila B. | First Impressions
Customer did not leave a comment.Sharon L. | Overall Experience
Customer did not leave a comment.ROBERTJAMES L. | First Impressions
The manager at this facility is outstanding!!!James C. | First Impressions
Customer did not leave a comment.Michael Allen K. | First Impressions
The start of the rental truck beginning in Maryland was horrible and I had even thought about reporting to BBB The Maryland dealers were horrible, the first truck I was given was faulty and unsafe. The UHAUL customer service team were of very little use, they changed my info from the original contract that I wasn't even aware of until I arrived to UHaul Brooksville. . HOWEVER. Marie at the UHAUL storage unit was amazing. She calmed my nerves and made the remainder of my journey a pleasure. You can absolutely THANK MARIE for saving you a customer and restoring my confidence in using U Haul again. I can tell you that Marie is a pleasure to work with and very knowledgeable with everything UHaul. U Haul could certainly us more amazing people like Marie.Cathy Y. | First Impressions
I would like to recognize Marie at the Uhaul facility located at 15334 Cortez Blvd., in Brooksville, FL. Marie is absolutely Excellent in every way you can imagine, her main concern was me, and my trip to Ohio, and she made everything easy for me, from renting me the 20 ' truck along with the auto transport, to moving out of my storage unit. I was elated & so very pleased to hear from my husband & son, that Marie was attentive to them and she even gave them water, she saved me a long trip back to the storage facility by doing something as simple as that. Marie had no idea the enormous amount of stress I was under moving back home to Ohio put on me, and that women has no idea how overwhelmed I truly was.From the time I walked in, she was patient, professional, kind & understanding, knowledgeable in all aspects of her job. She made me feel that my issue was also hers & we were going to solve each issue together one by one and we did just that. I want to thank God first & foremost for putting Marie in my path MarieWarner T. | Overall Experience
all went as expectedSteve G. | Overall Experience
Customer did not leave a comment.Saulius R. | Overall Experience
Always friendly and helpful.Dana W. | First Impressions
Customer did not leave a comment.Constantinos G. | Overall Experience
Great customer service!!DIXIE L. | Overall Experience
Office staff very personable and helpful. Inside areas always spotless. Would definitely recommend.Billy W. | Overall Experience
Marie is great! Facility is clean and keep. Move in was super easy!Katie S. | First Impressions
Customer did not leave a comment.Edward M. | Overall Experience