All the other locations I spoke with were very accommodating and easy to work with. I was clearly told I could leave my uhaul at storage anytime after hours and was repeatedly called and told otherwise by this location.Tyler R.
Customer Reviews for U-Haul Moving & Storage of Brooksville
Brooksville, FL 34613
(Across from Hernando County’s Utility Department)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Office staff very personable and helpful. Inside areas always spotless. Would definitely recommend.Billy W. | Overall Experience
Very nice peopleWARD C.
Customer did not leave a comment.Frank R.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.MARIA Q.
Marie is great! Facility is clean and keep. Move in was super easy!Katie S. | First Impressions
Customer did not leave a comment.WALTER H.
If the arrangements worked like they did yesterday, not much to improveMICHAEL S.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.ANDREA B.
I was at this location for a short time. Both of the personnel were friendly, professional and helpful.WILLIAMP G.
Very good experience. Marie was very organized, knowledgeable, efficient, and friendly. Definitely would recommend renting a U-Haul at U-Haul Moving & Storage of Brooksville.JOHN C.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Edward M. | Overall Experience
The woman that checked me in was very nice.RICHARD S.
Marie Curths goes way beyond the normal to give excellent service which is rarely (if ever) seen today. It was a pleasure dong business with her.Ronald T. | First Impressions
NoneEugene S. | Overall Experience
NothingEUGENE EDWARD S.
Great place to store things.Eugene S. | Overall Experience
Customer did not leave a comment.HARVEY W.
The manager at first refused for us to pick up the truck because he was waiting for a trailer to be delivered to his location. We lost an entire day of packing because the trailer was not ready until 3 pm and we had to pick up the truck from one location and then the trailer in a different location anyway. VERY inconvenient!Ruth Ann H.
Customer did not leave a comment.Ward C.
I'm pretty sure this error was mine but I have you're asking me how to make it better in the future I'd like to be able to do it quicker I've been working on this a couple of hours already this morning but you guys are all angles always greatDAVID D.
Great friendly service!WILLIAM B.
Nothing really. My experience was Top Notch!DAVID D.
Communication, before the day of pick up would have saved all this trouble.Robert M.
Customer did not leave a comment.JAVIER F.
Customer did not leave a comment.DONALD B.
Waiting I outside with one customer inside. Could be worker shortage. Staffing issues!STEVEN G.
Customer did not leave a comment.ERIC B. | Overall Experience
Still awaiting my refund.CHASSITITY M.
Customer did not leave a comment.patricia and jose c. | Overall Experience
The lady (sorry I didn't get her name) was very pleasant to work with.Paul L.
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.Denis H. | Overall Experience
Friendly woman at location was very helpful and kind. She even cut her lunch short to assist me in the return and payment of my trailer. Great experience. Thank youANTHONY S.
Marie went above and beyond to help us with a terrible situation at another facility. Her staff including TJ were nothing short of kind and compassionate during an incredibly stressful time. I hope they both get some type of recognition Susan ZealleySUSAN Z. | First Impressions
Marie at this sight was great. Personable and helpful. Can't say the same for haul corporate. They over charged me for an extra day which I did not use. Marie was helpful in getting the extra charge refunded. I spent 3 hours of my vacation time dealing with the overcharge. On hold for over an hour for two calls to talk to someone in another country.GARY D.
Customer did not leave a comment.LOUIS C.
Work with any one of the fine Ladies.REGINALD S.
Customer did not leave a comment.Miguel V.
Transferred to this location from other non-inviting locations in Spring Hill - this location is my saving grace - thank you - as to the other locations including the original contract denied my from any drop offsPatrick M.
Customer did not leave a comment.Candice H.
Customer did not leave a comment.JONATHAN R.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.Michael D. | Overall Experience
Customer did not leave a comment.Nicole V.
Great staff, very friendly.Virgilio M. | First Impressions
Customer did not leave a comment.Andrea F. | Overall Experience
Customer did not leave a comment.RONALD G.
Customer did not leave a comment.Angela L. | Overall Experience
keep up the good work:)saul T.
Customer did not leave a comment.RHONDA C.
Customer did not leave a comment.CHRISTOPHER W.
I did pay in advance for 6/14/2121 and returned my space back on 5/24/21. Why do I forfeit my monies when I returned my locker early? You will be able to rent it out no problem as I was told by Marie. Can you please explain.Ken H. | Overall Experience
Great job helping me.JAMES S.
Customer did not leave a comment.EDWIN F.
Nothing, everything was wonderful! Marie was great to work with. She was friendly, professional and personable. She made sure that I was taken care of and understood how things worked. I had to drive from TN to FL to pick up a truck to move my elderly mother. Needless to say I was very worried about getting the truck. After talking to Marie I felt very reassured and a great weight was lifted. Marie is a valuable asset to Uhaul!SIMON S.
marie was so much better at service than the competitor down the street.DAVID I.
Customer did not leave a comment.CHAPMAN K.
The people who work there are very pleasant and kind. I would recommend anyone who is looking rent even for the day to use this facility.JANET F.
Customer did not leave a comment.JOSE V.
Customer did not leave a comment.Vincent L. | Overall Experience
The automated system was difficult to get through to speak with someone. I tried 2 days in a row to call and cancel service. I finally just moved my items and left the door open to allow someone to see. Thank youRhonda P. | Overall Experience
Customer did not leave a comment.charles H.
Customer did not leave a comment.James N.
Get the poor lady more help on the weekends. She was so busy it was hard for her to keep up. But she did a wonderful job and had a beautiful spirit.PATRICIA L.
A little trouble with the ramp cleats. They were missing, but we managed ok. The manager addressed the issue said she would have it looked at. Otherwise AOKSTEVEN G.
The equipment I requested was substituted and then delayed by a flat tire. The system was down when I needed to buy boxes and I just gave them cash. The drop off location was changed for some reason. It was disappointing to have to drive a larger truck for 10 hours. Having said all that, the people were super accommodating for what they could do to help. The people get 5 stars, U-Haul's systems get 2.terry F.
Customer did not leave a comment.Herman C. | Overall Experience
Great serviceDixie L.
Great staffing , very helpful EXCEPT , one thing the computer system would not allow them to control, which was the rental time. I only needed a one day rental, yet the computer system forced a two day charge for a 140 mile trip! I feel really ripped off for being charged 48 hours (2days) for something used less than 12 hours! Should had only been a one day charge! So regardless off the wonderful staffing, I will NOT be recommending u-haul for anything!MICHAEL D.
The person who checked on my truck charged me for fuel I replaced before returningAlejandro R.
Customer did not leave a comment.Paul L. | Overall Experience
Upgrade the computer system. I was unable to get a receipt upon return because the system was down.Timmothy K.
Very nice and friendly would go with them any time I need to rent somethingJAMES B.
Despite the one day delay this move went with no issues. Tires on the trailer appeared new. Trailer itself was immaculate inside and we'll sealed. Trailer lights and braking equipment worked very well. Staff at both locations did wonderful at making me feel welcome and helping me.FREDRICK C.
This is a very good U-Haul location. The service is great and the equipment is clean.DAVID K.
Don't fix a thing, it works well. Pleasant, personable staff.Lee W.
Marie, we can't say enough to express our thankfulness to you for treating us more like a friend than a client. You literally went the extra mile for us to meet our needs. We would gladly recommend others to your facility.Franklin and Patricia C. | Overall Experience
Trailer rented was way to large for tow vehicle, was not a good matchEDWARD O.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.SHERYL J.
Customer did not leave a comment.Vincent L. | First Impressions
Customer did not leave a comment.Vincent L. | Overall Experience
Great people at u haul. Always a pleasure to see professional people that are customer friendly and helpfulJames R.
Marie was vey helpful, informative and went above and beyond making it an enjoyable renting experience! She was very efficient, understanding and explained everything I asked about thoroughly! I can tell she's a highly valued employee by my interaction with her as she was always smiling and patient. A woman who loves her job is hard to find! Marie made the experience painless! Thank you Marie! <3DONNA H.
Marie was awesome to work with and helped us obtain the right storage for our needs. She also offered to help us out when it started to rain!Paul L. | First Impressions
The trailer was in need of new tires and possibly axle service but I did make it to Ohio from Florida with it. I just worried the whole time a tire would blow or axle bearing would fail due to bad uneven wear on the tires. For a long distance one way rental I thought they should have made sure it was better. Also the trailer had damage and was dirty although it did not affect the function.BRIAN R.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.jason h. | First Impressions
Customer did not leave a comment.FRANCIS D.
Marie was Fantastic!!!!!! Now, she is exactly what every company needs in all there workers. She was so informative, polite, friendly, I will and would go to her again!!! I will also recommend her to everyone I know!!! Fantastic person and great asset to your company!!!!Pamela B.
Services, equipment, and facilities are perfect. Staff is exceptional, professional, and well accommodating. No improvements are necessary.ARTHUR R.
Customer did not leave a comment.David L.
T.J. at the drop off was great. Dealing with your customer service number was a nightmare. The representatives there are uninformed and rude.DONALD B.
Customer did not leave a comment.Frederick W. | Online Move In
Great serviceGARY M.
Keep doing exactly what you do.Helen R.
The people working there was every helpful, nice would go there for my next leaseantonio M.
Customer did not leave a comment.Michael R. | Overall Experience
the truck was fairly new 15,000 miles on it. They did not change the air filter which lead to horrible MPG. Once I changed the filter it increased by 3-4 MPG believe it or not, this was a V10. The filter was obviously plugged. The oil was not changed since it was purchased. Very bad maintenance. We had to drive from Tampa to Boise, Idaho 2686 miles so I wanted make sure it was in mechanically sound condition which they did not. That truck got 9-10 MPG with about 1500 lbs in it.michael S.
Customer did not leave a comment.Isabel S.
Install exterior lights so customers are able to see when the sun goes down!AL K.
Customer did not leave a comment.neal J.
Great job in being accessible for customers with later hours.Leechele B.
Extremely helpful and very friendly. Top notchSteven G. | Overall Experience
Customer did not leave a comment.Anna Z. | Online Move In
Customer did not leave a comment.John N.
Customer did not leave a comment.Jimmie S.
Customer did not leave a comment.Dylon M.
Customer did not leave a comment.Robin L. | First Impressions
I went to the wrong store and the agent informed me the drop off location was further down the road. At the correct location, I was greeted by the on-call agent, and drop off went very smooth. I am grateful for all your service. Thank you for making this transaction a smooth one. Happy New Year ya'll!Naymara C.
I think you have it together at this place. Keep up the GREAT! job Happy New YearsRichard L.
Customer did not leave a comment.Thomas C.
Patty did a great job !! Everything went very well. Thanks, TomThomas A.
Love this service and recommended for customerDANIEL L.
Customer did not leave a comment.James T.
Customer service was excellentKenneth A.
Customer did not leave a comment.DAMIEN C.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Sarah R. | Online Move In
Patricia is always amazing here. She is very fast & efficient.Angel M.
Patricia keeps this place in tip top shape. She is a true gem.Angela M. | Overall Experience
Customer did not leave a comment.Sharon H. | Overall Experience
Good placeJames S. | Overall Experience
Customer did not leave a comment.Wanda D. | First Impressions
Patty always goes above and beyond to assist me in any way she can. I always buy my boxes from her and usually rent moving pads. She is awesome!Angela M. | First Impressions
Customer did not leave a comment.Joann M.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Lori A. | First Impressions
Customer did not leave a comment.Jamie S. | Online Move In
Yes Patty was super professional Keep up the great work BlessingsRichard L. | First Impressions
Very professional . COVID-19 precautions taken . Much appreciated.Billy W. | First Impressions
Customer did not leave a comment.VIKKI G. | Overall Experience
Customer did not leave a comment.Jose V. | Overall Experience
Customer did not leave a comment.Sharon H. | First Impressions
The manager Patty is very proactive and puts in tremendous effort keeping storage well maintained. If I ever need storage again, I will go out of my way to get storage with her. Thanks again!BOBBY S. | Overall Experience
The manager is very rude and unfriendly! If I didn’t really need the ac storage I would have went elsewhere. She made a bad name for this company with me.Savannah V. | Overall Experience
Customer did not leave a comment.Ronald T. | First Impressions
Patty Paradis is a wonderful person. She was always so polite, friendly and very helpful during my time renting a storage from her U-Haul facility. Thank you so much Patty if you're able to see this I greatly appreciate it so much. Take care and stay safe.Thomas T. | Overall Experience
Party Paradise was the most friendly and helpful person I've ever dealt with at U-Haul. Not saying I was ever treated poorly but. Patty was definitely on top. Thank you againGary T. | First Impressions
Patty and Vivienne are some of the nicest folks to do business with.James B. | Overall Experience
Customer did not leave a comment.MARION & Teresa O. | Overall Experience
Customer did not leave a comment.Don S. | Overall Experience
great people, make this place great, Patty actually knew my name, as most of us know that's rare because most employees don't care about their jobs.George D. | Overall Experience
Big Thank you to Patty for being so helpful and patient with me day by day.Tanehya H. | Overall Experience
Vivian was very helpful and informative about the facility!! Very nice employee!!Karen Z. | First Impressions
We learned that we had to pay a full month instead of a prorated rate. We had to pay a full month when we only needed one week.Georgia H. | Overall Experience
Customer did not leave a comment.Eva D. | Overall Experience
Customer did not leave a comment.Krystal D. | First Impressions
Customer did not leave a comment.Thomas S. | Overall Experience
Customer did not leave a comment.Jeannie W. | Overall Experience
excellent , Viv was the best cant find a better person for the job!George D. | First Impressions
This facility was very clean and convenient for us. Highly recommend!Susan And Raymond W. | Overall Experience
Customer did not leave a comment.Eva D. | First Impressions
I was so glad I chose Uhaul storage. I knew my furniture would be safe in their storage. When it came time to get my stuff out,it was very convenient to rent a u hawk Hetherington that loction. Start was wonderful. I encourage anyone considering storage to use uhaul! Great experience!!Janet L. | Overall Experience
Patti is the reason we chose this facility. She is SO very helpful and informative. She represents the company well.Martha T. | Overall Experience
I have rented from uhaul many times and everyone has always been very friendly and very helpful, thank youLinda T. | Overall Experience
Customer did not leave a comment.Kathleen Z. | Overall Experience
Patty was extremely helpful and went out of her way to make everything easy.Michael B. | First Impressions
Customer did not leave a comment.Janette S. | Overall Experience
Customer did not leave a comment.Tawn D. | First Impressions
The only reason that I relocated was due to pricing. $174 vs $131.00!.Ernest L. | Overall Experience
Customer did not leave a comment.Angelina S. | Overall Experience
Customer did not leave a comment.Mike L. | Overall Experience
Renting a unit from this company is always a pleasant experience! My favorite part is the staff at this location though. They’re all so knowledgeable and very friendly! I’ve never had an issue and I will continue to go to them for my storage needs.Cierra H. | Overall Experience
Customer did not leave a comment.Margo D. | Overall Experience
Customer did not leave a comment.Janette S. | First Impressions
Thank you!!Gladys V. | Overall Experience
Customer did not leave a comment.lisa p. | Overall Experience
Patty is always wonderful to work with. I would never go anywhere else.Angela M. | Overall Experience
Customer did not leave a comment.Diana B. | Overall Experience
This place is super clean and very professionally staffed. I am a big fan. I'll be back next time I need a place for my stuff.Heather B. | Overall Experience
Thanks for the great service. Patty’s the best.David T. | Overall Experience
They allow me to go there from the woods next door where me an my anamal have no choice but to stay since the ex who brought me here from ga were he had me evicted I didnt ask to be here so could have to stay in woods an he did it illegally from the start I don't like him he is abusive an so I put a restraining order on him an he has broke it since he has been out of jail for battery 3 counts on me I reported it in mcdonough ga times and once already here in brooksville fl an there is sevelence video from the security cameras at the storage the cop said he would use as evidence still havent an he still Is free but yes met everyone here off of 50 an they are the niciestFaith W. | First Impressions
Customer did not leave a comment.Darrell R. | Overall Experience
OkJose V. | Overall Experience
I THOUGHT IT WAS A BIT TO PRICEY FOR STORING MY 6X12 TRAILER OUTSIDE.Mike L. | Overall Experience
Young lady was very helpful ,knowledgeable and friendlyJohn K. | First Impressions
Pat was always helpful when I had questions.patrica m. | Overall Experience
The staff are awesome , and friendly . Patty is a great person to have as a manager of this facility.Kimberly B. | Overall Experience
I appreciated the friendly staff and such a ckean facility for the last 3 years, thank you!KRISTINA A. | Overall Experience
NaJacquelyn P. | Overall Experience
Person behind the counter was very helpful and professional. Could not have had a better experience.David D. | First Impressions
I have used this facility for storage and truck rentals and no matter who I deal with it is always with a professional approach.Jay M. | Overall Experience
This is my third occasion with U-Haul and it's been a wonderful experience each time. Big kudos to the facility manager Edward Kessler. He has displayed a high quality of professionalism and concernJoe and Cynthia v. | First Impressions
I thought I had 24/7 access to my storage. I came early one morning, perhaps 4:00am. Tried front and rear gates several times but could not gain access. Thus trip from my new home in Inverness wasMichael S. | Overall Experience
very helpful and friendly. we needed a bigger unit than reserved and they were very accommodating. made our tough moving experience a little bit better.Brad and Cindy K. | First Impressions
Nice storage clean and everyone that worked there was polite and very friendly and helpful.Mary S. | Overall Experience
Thank you, Patti!!!!Ann H. | First Impressions
Patty was a great help and very knowledgeable.Jim N. | First Impressions
very nice and helpful manager!!!!!Mike L. | First Impressions
I was treated very well.and everything was explained to me.and she did it very fast.i am looking for a great experience with uhaul.thank you.Joseph D. | First Impressions
Super clean. Good location. Good prices. Patricia is so nice and helpful! She made a difficult day very pleasant. Would highly recommend.Marla M. | First Impressions
Very pleasant experiance.patrica m. | First Impressions