Customer Reviews for U-Haul Moving & Storage of Calgary

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Calgary

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Aaron T. on

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The uhaul was late coming in and so it delayed my trip a little bit. It was supposed to have been returned by 10 am for my pickup of between 12 and 1pm. When I went in at 12:30 it was not there and all they said was there wasn’t another car hauler in all of Calgary! They didn’t do anything to help other than say they left the other guy a voicemail. Thank goodness he arrived at 1pm! Otherwise I would have to have taken a hotel and stayed overnight. Would uhaul have paid for this?

BOB G. on

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Customer did not leave a comment.

Eric G. on

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Customer did not leave a comment.

Vincent B. on

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Trailer had dirt and mud in it and had to wash and sweep it out at home. Blackfoot Trail location had rented my reserved trailer out the day before requiring me to go to this location to get a different trailer. Not a good experience at all.

Rosine R. on

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The truck was in rough shape, the brakes were terrible and you could smell brake pads. Also I forgot two pieces of wood for my baby's crib in the back of the truck and when I called to see if they were there at the return place the lady told me that they just threw them out. I don't understand why someone there wouldn't call the person that rented the truck before and I will let them know that they had forgotten something! And to just garbage someone else's stuff is terrible! Bad business in my opinion

Adnan M. on

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Poor customer service

Robert V. on

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More people working at the end of the month It took 2.5 hours to pick up truck Way to long. Messed up my day

Eric S. on

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Where to start... oh ya, it’s easy, just hire more freaking people. Almost 3 hours in line because obviously rental needs are higher at the end of the month. Two poor employees were running around like chickens trying to server everyone as quickly as possible. Considering the stress they were under they were very helpful and cheerful, so please help them out and improve your management.

Doug G. on

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Have enough staff that are trained in getting people looked after in a timely fashion. I stood in line at the location I picked A pat for three hours

RAYMOND A. on

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Awesome people to deal with

Tracey D. on

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do not change reservations that have been made via your internet site. i had movers booked and ready for October 30th. i was forced to move a 5 bedroom home myself with my girlfriend (no help and cost me a $300.00 deposit for movers i had hired and i could not use due to the garbage time that was changed for me by U-Haul 24 hours prior to the requested pick up. I had to take a truck for 8 hours that i could not even use as it was during MY working hours. i will spend as much time as i can to deter friends, family or others to ever use U-haul.

Linda C. on

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The site was understaffed, incredibly disorganized. The staff were friendly but extremely frustrating dealing with an unorganized system. There were several of us waiting in line for hours waiting for a rental. There was no explanation offered and I received my rental late by 3 hours, hence they charged me DOUBLE the rental fee for keeping it afterhours. Extremely unfair, I returned the truck promptly on the same night. This experience ruined my whole moving day, disorganized the schedule, and definitely wasted everyone’s time.

Swapnilkumar P. on

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Debit or credit machine Employees services

Tom S. on

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As always, Uhaul did not disappoint! A clean, well maintained truck was waiting for us for a 7 am Express Pickup. We had a little trouble with the app because we inadvertently went past the payment screen and also tried to enter information on a different smartphone than the one used to secure the booking. That was all on us. The lockbox opened easily and the truck suited our needs perfectly. Moving is stressful but Uhaul is a huge, affordable help.

Lindsay M. on

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Had to wait 1.5 hours to pick up my rental

Bob H. on

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Customer did not leave a comment.

Russell P. on

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The truck was not all that clean inside but I cleaned it before I left on my trip, windows and drink spills on Center console. Also thought I should check the oil level before I left as long haul through mountains, the oil was well below the add mark and I had to add 2 litres to bring it up past the add mark. Surprised that they don't check it before it goes out. Service rep was very good, friendly and efficient, no complaints with the service. Truck ran well.

Eric B. on

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You need to upgrade your network. It cannot handle monthend activities.

Xavier V. on

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No comment

Spenser J. on

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Best uhaul experience I've had in the past 15 years, and I've moved every year! The truck was in fantastic condition, and the staff were extremely friendly. There was a problem with the 24/7 self service due to truck thefts, and the GM took care of the fact that I had to wait for an extra 1.5 hours (hadn't been contacted about the pickup time change) by crediting me the $50 guarantee. All around 10/10 service, and kudos to the GM for being so quick to help out, as I had already spent an hour on the phone with customer service.

Karen S. on

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I am excited that this location is so close to our office. We rent u-hauls six times a year to transport our showroom display to the BMO Centre for three different Home shows throughout the year. All the staff i have dealt with have been very efficient and knowledgeable. My only comment is that you need more staff. I waited for 40 minutes to pick up my u-haul on Monday morning. It may have taken me less time in total to go to the Blackfoot location to pick up a U-haul. I will try again in January and hope to not have to wait as long. Again, all the staff were excellent, just not enough of them.

Thomas K. on

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Girls in office and on the phone were awesome. Ty for letting pay cash when I didn’t have a credit card.

Scott G. on

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Customer did not leave a comment.

Craig G. on

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I had an issue with my first location that I had a reservation for my pickup. It was the Meridian Rd. NE location in Calgary. When I went to pick it up I waited 30-45 minute in line. Once outside to pick up my Guaranteed Reservation I was not able to use the trailer as it had a flat tire therefore not road worthy. There was not another trailer available so I had to call U-Haul's 1800 number to try and locate another trailer. I was told there was one at the 36 Street SE location which put me behind schedule by about another hour. I was told there were 3 available and when I got there I was lucky that there was just one available. All told it was about 2 hours of time to get my rental.

Ian P. on

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There was no dolly in the truck despite requesting one and when I went to return it the employee slammed and locked the door ahead of me to avoid having a customer ask her a question that close to closing time. It was genuinely offensive.

Richard H. on

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Very positive return experience

Marilyn N. on

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Customer did not leave a comment.

Ping Z. on

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Hi there, As a U-Haul’s family recently moving experience was not acceptable one(contract no. 27944514). When I pick up the equipment last Saturday I got the form from the stuff but I did check all information on form because I trust U-Haul and I am in the hurry, so I just took a picture then left. After my moving I sent equipment back and proceed returning online by myself since dealer closed. I notice the bill showing the out mileages was 35493.2 but the picture I took while I pick up showing was 3553. Please check the picture below. I think that not big problems u-haul will fix that for me, unfortunately I sent the emails with original pictures to the dealer’s manager as required to proof I’ telling the truth and let me waiting for their phone call, then I still waiting until I write this email. Hope u-haul would not let me disappointed from this little problem.

Brett K. on

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Customer did not leave a comment.

Christine G. on

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You should supply electric adaptors for trailers. Just charge a deposit to be refunded on return. I had to pay $13 for a one time use.

Paige G. on

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The online option is absolutely terrible to use. Our truck had a different mileage then what it said on the system and we were not able to adjust it. I was charged $50 too much because of this error. I will be calling uhaul tomorrow for a refund of the extra mileage that I was charged for.

Meagan N. on

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The 4x8 trailer we were provided was extremely old, and leaked causing all of the items in the trailer to become wet and water damaged. I will be calling head office regarding this concern.

thang M. on

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Customer did not leave a comment.