Customer Reviews for U-Haul Moving & Storage of Calgary

2,175 reviews

6315 36 St SE   Calgary, AB T2C2C4

(403) 910-7984

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(403) 910-7984

6315 36 St SE
Calgary, AB T2C2C4

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I know you very well. Please keep going. That why I always count on you. Thank you so much

JANIO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Those guys are the best , professional, polite, and friendly, wouldn't go anywhere else!! Regards Barry Chornawka

Barry C. 
Rating:
5.0

Great service!

Beatrice M.  |  Overall Experience 
Rating:
5.0

Great customer service Returning the truck was fast and U-Haul staff SRE was great 👍

JOSEF B. 
Rating:
5.0

Awesome customer service!!! The operating hours are great!

JOSEF B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatrice M. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Marcela V.  |  Overall Experience 
Rating:
5.0

I would recommend this storage unit to all my friends and family. Very friendly service.

karen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
4.0

Better maintenance of the trucks would help. Rented a truck that sounded like it had no exhaust and the other had a broken fitting on the top of the gas tank allowing fuel to spew everywhere. Very lucky not to have lost all our belongings or worse. Two consecutive days, two different trucks, not good.

Terence S. 
Rating:
5.0

Vehicle was filthy inside and out

dale M. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
3.0

not needed, everything worked out fine,

larry J. 
Rating:
4.0

Usually pretty quick in/out, been here a couple of times and service is very good!

Martin O. 
Rating:
5.0

the trailer needs more maintenance, wire harness hanging by a thread

Brennon O. 
Rating:
5.0

Customer did not leave a comment.

Anh D. 
Rating:
1.0

Some sort of discount when 'guaranteed' equipment is not available and forced to upgrade to something much worse on fuel.

Thomas B. 
Rating:
1.0

Dirty uhaul, got misinformed about many things, ordered a cargo van but it wasn't a one way which still got booked, then Couldn't get a 10 foot cube truck so ended up with a 15 foot cube truck. Was just a long horrible process & was very disappointed.

Kenzie R. 
Rating:
5.0

Everything was great!

Maksym P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

The tire should be winterized on tha winter, and you should make it easier for the driver to start the engine. The truck I got yesterday was very hard to start, I have to wiggle wiggle the steering wheel before I can get to start

aida B. 
Rating:
5.0

Customer did not leave a comment.

Darcy D. 
Rating:
3.0

Customer did not leave a comment.

Kirsty P. 
Rating:
1.0

Thectruck was at an eighth of a tank of fuel when I got in. I returned it with a quarter of a tank as requested and I would like to be credited as the representative had said when renting.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Sheldon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori V.  |  First Impressions 
Rating:
1.0

Have the proper equipment

Morgan C. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Sahil and Shon were just excellent. Sahil helped me yesterday, made sure to get the snow off the trailer, and did just an excellent job of hooking it up, despite the snow and the cold. I've rented from U-Haul many times, and this has been my best experience so far. I will definitely come back to this location in particular to rent in the future. Also, I'm so glad that I was finally able to rent a 12-ft trailer without the ramps. The ramps are pretty heavy and I have a hard time bringing them down and pulling them up, so I was glad to finally be able to get a trailer with just a gate. I love all the things you guys have done with this location. And your staff are excellent. Sahil and the lady who worked yesterday made a great first impression, and the two gentlemen today really ended everything on a high note. U-Haul needs more people like the staff at this location.

Kirstin M. 
Rating:
4.0

Customer did not leave a comment.

linda K. 
Rating:
5.0

Yes. I highly recommend U Haul storage to my friends. Even I had a couple of friends with me when I was removing my stuff from the storage, and they were impressed with the facilities. Princy and Dinson (plus other team members) provided a great customer service.

Jorge S.  |  Overall Experience 
Rating:
5.0

I'm pretty happy and impressed with the level of customer service provided and the great attention given by Dinson and Princy.

Jorge S. 
Rating:
5.0

It's really nice to see all the smiling faces and all the employees were very much helpful. Especially manager Binson who helped me return my truck was really helpful and very professional. We will definitely come back for this service

Jose J. 
Rating:
5.0

Only hiccup in our rental was the truck we were using needed a jump to start it first thing. Other than that it ran fine for our move. Everyone who works there is friendly and helpful.

Elisey L. 
Rating:
5.0

My reservation originally said to pick up at the Flying J- Southeast location. When I arrived, I was told I was rudely advised that I was at the wrong location. I showed my online reservation and the pick up location to the woman working there and was told there was nothing she could do. She was not very friendly and certainly not helpful.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
4.0

Customer did not leave a comment.

Junior J. 
Rating:
5.0

Customer did not leave a comment.

Vesela D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
1.0

Staff were FANTASTIC, plenty of fires to put out with the customers around and they were working very hard, there were only 2 of them. Poor review is for the branch, employees were great please recognize them for their hard work. Under staffed causing major delays for everyone in the store. I also reserved a 6x12 enclosed trailer online, but when I arrived it was not available. I then had to settle for an open trailer, clean the snow out of it. During the rental I noticed one of the tires was worn down to the chords and was bald on the inside. Definitely shouldnt have been rented. Overall experience was poor/inconvenient but I was able to get what I needed to done by tarping the trailer. Spent roughly 2 hours picking up at the store. Previous U-Haul rentals have gone much much smoother than this one.

Mason J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
1.0

Was promised a unit for $140/month with a free month included and was instead charged $300 and was contacted to be charged an additional $300 , after only a two month period. Elevator was broken during move out which caused a large inconvenience by having to move heavy furniture etc down stairs, which we received no compensation for. Overall the unit itself was fine, but was overcharged and unhappy with the move out.

Hannah O.  |  Overall Experience 
Rating:
3.0

The staff is wonderfully friendly and accommodating when you can actually engage with them. The responsiveness to telephone calls is poor; either locally or on the 800 line. Multiple attempts to phone were simply automatically placed on hold. The vehicles were superficially cleaned with wrappers and previous customer paperwork left in vehicles. Rather than perform a walk through I was asked to photograph and submit my photos as evidence of vehicular condition as well as mileage and fuel level. In fact, the fuel level was considerably lower on vehicle pick up than indicated on the invoice. There was also a significant crack in the front windshield. In sum, there is too great a demand for the availability of supply of staff and equipment. I have rented uhaul vehicles on too many occasions to count; I note a significant deterioration with customer service this time around.

Christopher W. 
Rating:
4.0

The guy who hooked up our trailer was very helpful thanks!

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Maxwell E. 
Rating:
5.0

Very helpful staff, manager Dinson, receptionist and the staff showed us the storage unit (sorry I don't have their names) are professional and friendly.

Sophie F.  |  First Impressions 
Rating:
4.0

Everything was good, just one thing. unfortunately there was no windshield wiper fluid. I didn't even think to check myself. I did have to stop on the highway on the road because of the snow to clean of the dirt from getting splashed. So I do recommend checking yourself.

TIDBIT C.  |  First Impressions 
Rating:
3.0

Clean snow off vehicle! Have vehicle warmed up when customer take vehicle.Have a window scraper in vehicle.

orleigh L. 
Rating:
5.0

Customer did not leave a comment.

Ariel P. 
Rating:
4.0

Only thing that wasn't useful is the ramp. Followed the instructions on how to use it but It still wont come out no matter how hard we try to pull it out So we had to lift every single thing to put in the truck which is really hard when you have heavy stuff.

RGCyron V. 
Rating:
5.0

Truly excellent service. I was unprepared for the bad weather upon my arrival in Calgary and Sahil was super helpful in freeing the frozen tie downs on the auto transporter and letting me know where to park my car until I could return later to collect it.

Razvan N. 
Rating:
5.0

Sahil and Aditya were excellent to help out for how to do 24/7 pickup. Store was closed on sunday when we went for pickup at 6pm but Sahil went above and beyond to help us out.

KRUTARTH P. 
Rating:
5.0

the staff who assit me is so nice & friendly

nelson s.  |  First Impressions 
Rating:
5.0

Thank you to Princy & Dinson at Barlow Uhaul for their help

Susan P. 
Rating:
1.0

Seriously the language barrier was something else i speak english and when they spoke back i could not understand them , however when the rental writer used his 2 way radio he spoke in his own middle eastern language to the other employee . Got it.... ..... very uncomfortable as i sat there not knowing anything they were saying and as he tried to tell me something like going online it was to painful to comprehend anything he said . returning the equipment samething . And tell me why would i recommend this location to my friends so they can go through the same confusion as i did .......NOT ....and BTW i was needing a car trailer to rent in a month but asking the question on how much weight they can haul would have been to time consuming to even communicate that .for a answer i would be able to understand

roddy M. 
Rating:
1.0

Rented a 6x12 with ramp what I had to roll on was just under 6' wide couldn't get it on because the ramp opening wasn't actually 6' wide returned the unit within 1/2 hour of getting it saying it doesn't work but still got charged full price

Jason D. 
Rating:
5.0

I had really great experience with Uhaul. The staff are friendly and very accommodating, and if there are issues or mistakes, they try to fix it and very understanding. Nadin at the office in 6315 36 St SE, Calgary, AB T2C 2C4 is great employee. She is very helpful and knows her job well. Thanks, Nadin for your help and understanding ! I highly recommend this location becuase of the customer service.

JI YOUNG P.  |  Overall Experience 
Rating:
4.0

Good Service

Michael M. 
Rating:
5.0

Everything was good!

ALEJANDRO O. 
Rating:
5.0

very good customer service. very helpful. Guys who helped in moving were super helpful and nice

khushi K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

More staff on the inside. We had to wait in line too long to check in, when everything was done online. How about an express check in line, or kiosk???

James L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

I used uhaul years and had great experiences. Especially the customer service from Nadin at the office in 6315 36 st SE, Calgary and the other employees, Princy, Hanna and Sree! Very helpful, understanding and accommodating! Thank you ver much for your service!

IN CHAN C. 
Rating:
5.0

Customer did not leave a comment.

lisa D. 
Rating:
2.0

I reserved a 4.5x5x8 unit 1 week in advance. Upon arrival the unit was no longer available. Thus I had to pay more for a larger unit. This is terrible customer service.

Matthew H.  |  First Impressions 
Rating:
3.0

I paid cash for my rental! This terminal has no cash to operate! I was not refunded in cash owing! Cash is legal tenon this country! If U-haul can not operate properly and use cash! I will not use U-haul services again!!!

Allan R. 
Rating:
5.0

Sree helped and super friendly.

Jorge S. 
Rating:
5.0

I was very happy with the whole experience. You made it easy!! Everyone was very nice and helpful and Sree was kind when we returned the vehicle!

Mary M. 
Rating:
5.0

Sree was a great representative to hand over the keys after my rental return

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
1.0

Trucks were falling apart in the parking lot, 1 had a skid plate falling off and mine had multiple warning lights on the dash. Booked online for 5 got there for 4:45 and waited till 5:30 before I got my truck complete waste of time counter lady was alright but the guy that brought me the truck outside was rude have already told everyone I know not to go anywhere near here

gerald B. 
Rating:
5.0

Mr. Sree at returning was great!

Cristina L. 
Rating:
3.0

The unit I reserved was no longer available when I got there yet I had it reserved? Which is pretty bad service. Then I had to pay more for a larger unit as that's all that was available.

Matthew H. 
Rating:
4.0

Good service, the lady has given discount in the insurance as well.

Salih S. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Truck was dirty inside and needed a cleaning.

Gary N. 
Rating:
5.0

Friendly, efficient and professional. I created a tick-tock recommending this location:)

Rebecca Nancy M. 
Rating:
4.0

Front staff were excellent and made every effort to accommodate my needs. Security problems after office hours made access problematic although i managed to access facility during "office hours".

BILL T.  |  Overall Experience 
Rating:
5.0

Helped by Sahil when unhooking and such great guy and help

Callum C. 
Rating:
3.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Tara Lynn H.  |  First Impressions 
Rating:
5.0

Back door hitch slightly dented so made attaching a lock impossible. Engine warning light on and advised to staff who suggested it may be a fuel cap issue

Georgia S. 
Rating:
4.0

Customer did not leave a comment.

Oyeleye A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monty B. 
Rating:
5.0

Everything went very well. Staff was very helpful. The facility is very clean and well kept. I look forward to a smooth and uneventful move. Thank you! Kind regards

san filippo r.  |  First Impressions 
Rating:
5.0

Easy process to pick up and love the after hours drop off. Would rent from this location again. Staff lovely and knowledgeable

Heather G. 
Rating:
3.0

The 20' truck had only 1/4 gas in it upon pickup and the truck didn't run very well at all, very rough driving for only a truck with 95,000 kms. I would suggest gassing them up and making sure the motor maintenance on them are done regularly. Good price

Karrie B. 
Rating:
5.0

In and out. Thank you, Royal Moves

Royal M. 
Rating:
5.0

Customer did not leave a comment.

BECKY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
3.0

The truck I rented was in terrible mechanical condition

Griffen F. 
Rating:
4.0

There are security upgrades going on at this facility that have reduced the access hours down to match the office hours. This change has not been indicated on the answering service or the google profile, both of which still indicate access until 10pm on Saturday. Imagine my surprise and inconvenience when I showed up at 6:30 with a loaded truck, and am told that access ends at 7:00pm. Luckily I had a second day of rental on the truck and was able to come back Sunday. This is my only complaint with this facility. The staff are all very friendly, very helpful, and readily available to assist.

Sydney K.  |  First Impressions 
Rating:
4.0

My furniture was secure, and your storage facility was very helpful for the time I needed it.

Ron P.  |  Overall Experience 
Rating:
5.0

Very good- up graded my storage unit and truck due to availability. Way to go guys-awesome job! Will definitely use you again.

Barb F.  |  Overall Experience 
Rating:
5.0

Easy pick up and drop off with no hassles.

Craig S. 
Rating:
5.0

This location has everything one might need for moving and storage. Princey was excellent on the phone and in person. The customer washroom could use a little attention.

jane H. 
Rating:
5.0

Nothing! It was a pleasure doing business with you.

Steve W. 
Rating:
5.0

More suggestions on dates and scheduling

Bertie T. 
Rating:
5.0

Customer did not leave a comment.

Cory D. 
Rating:
5.0

Rented a covered t5x8 railer but the side running lights were not working. This trailer should have been in proper mechanical condition before renting.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

jacques b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamas M. 
Rating:
1.0

The scheduling process is the worst experience ever. I spent a minimum of 10 hours on the phone with uhaul over the course of my move as all the dates kept changing. Will never use uhaul again after this move

Angie O. 
Rating:
5.0

Customer did not leave a comment.

Sungkook H.  |  Overall Experience 
Rating:
5.0

Manager Dinson was extremely helpful. He stayed after hours to allow me to move my belongings in. His customer service is exemplary! He deserves a raise.

Alexander C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Manager Dinson was extremely helpful and stayed after hours to allow me to move my belongings in. Couldn't be more appreciative of his customer service.

Alexander C. 
Rating:
5.0

Perfect

Igor D.  |  Overall Experience 
Rating:
5.0

Dominic was classy and efficient : )

Nathan R. 
Rating:
4.0

more cashiers, staff very nice, Princy and Dominck are very professional and efficent Buet they are so busy!

Steve F. 
Rating:
5.0

Customer service from Princy Johnson was very professional, curtious and staff was very polite and helpful they hook up and disconnect the trailer. The hole staff was very helpful with a smile, professional experience and friendly. It was a great experience. The people gave the impression you were a part of a family. I felt right at home.I diffently will be a return Customer.

Brian L. 
Rating:
5.0

Sahil was really friendly and helpful!

SHAWN C. 
Rating:
4.0

Trailer wasn't swept out, but worked great.

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

clive M. 
Rating:
5.0

Dinson was very helpful.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ying F. 
Rating:
5.0

Sreerag was very good

Arseniy A. 
Rating:
5.0

Dinson was very helpful and made my experience with uhaul the best.

Warren M.  |  Overall Experience 
Rating:
5.0

Both of the employees that helped me sign out the truck and sign it back in were both great.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Sandeep K. 
Rating:
5.0

Great equipment. Friendly staff.

James S. 
Rating:
5.0

The Hitch was done by Ram and I was dealt by Sahil. It was a great service provided by both of them. They explained every charges. It was a pleasure dealing with Uhaul.

Stanly P. 
Rating:
1.0

I came here for a hitch installation. This location was very disorganized and unprofessional. The hitch installer called me asking to reschedule the appointment. I had to call back 4 times to arrange the appointment time - either I didn't get through, or I was on hold for 15-45 minutes. Eventually I hung up and called back, and the lady didn't even realize I was still on hold. I honestly think they don't know how hold works, and we're just going to leave me on the phone. Then on the day of my appointment, they just never called me to tell me my car was ready. I called them, no answer. I called the hitch installation guy who had asked to reschedule the appointment originally, and he wasn't even working. He had to call the location to confirm my car was done, then call me back. The whole process was confusing and ridiculous, and no one knew what was going on the whole time. I had to follow up with them for any information. Terrible experience, would not recommend.

Jenni B. 
Rating:
5.0

Customer did not leave a comment.

NEVILLE J. 
Rating:
5.0

Everyone was helpful and accommodating, especially Dinson and Thomas.

Karen G.  |  Overall Experience 
Rating:
5.0

Office and other folks were great and super helpful, especially Dinson and Thomas.

Karen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
3.0

Being forthcoming when it comes to pick up locations would be helpful. We were not told that the pick up location could be oit of Calgary. We were very upset about this.

shelley M. 
Rating:
5.0

The trailer was clean, but had several bits of twine hanging on it. I did cut them off before returning the unit. On the positive side, I would like to compliment your inside fellow Dinson Devassy who did a good job in getting this set up for me. He was quick, gave clear instructions, and was easy to work with on the transaction. The trailer was the right size and worked well for my task. Thanks,

Rob B. 
Rating:
5.0

facility was clean, organized and welcoming, the security of my belongings was never an issue.

nicholas k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn B.  |  First Impressions 
Rating:
5.0

Staff was very helpful and very friendly!

John M.  |  First Impressions 
Rating:
5.0

My wife and I rented storage at this U-Haul facility where we met a dedicated team to make the customer feel special and happy. We would like to mention Mr. Dinson Devassy, the General Manager and Princy. They provided us with an exceptional customer service, in a very professional and friendly manner, going an extra mile in order to make sure that the customer needs are perfectly met. We very much appreciated that and would like to thank them both! The facility is very well equipped, organized and clean and has a convenient schedule. It looks like the management at this location does a great job!

RADU D.  |  First Impressions 
Rating:
5.0

Thank you to the girl for thier patience and kind service. Everyone is into providing great service,. Much appreciated.

Patricia A.  |  First Impressions 
Rating:
5.0

Amazing facility. Excellent customer service. Highly recommend

Susan P.  |  First Impressions 
Rating:
4.0

I have concerns about after-hours access. My card/pin did not open door. I hope to have this fixed. The staff were very good in finding the storage space I needed

BILL T.  |  First Impressions 
Rating:
5.0

I never give excellant for a rating because there is always room for improvement. However this location deserves it..

Mary N.  |  First Impressions 
Rating:
5.0

Looked after me in a very professional manner.

Barb F.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. Very committed to help and answer any questions or concerns.

Camlett C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael j.  |  First Impressions 
Rating:
2.0

I had reserved my storage. I received confirmation # and storage unit info confirming my reserved storage and booked time. When I arrived to unload my Uhaul truck the clerk said they do not have the uniit available. It should have been because I booked it. I had a truck full to unload. They said ih we usually call to confirm . No one called. She gave me another higher priced unit. I have one month free. She then said they are closing in 15 minutes. But the site said access to storage unit from 5AM - 10:00 PM Sundays. Very disappointing when you book and reserve a storage unit. Arrive with a full moving truck and then they tell you you din’t have the unit and they close in 15 minutes

Lucia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  First Impressions 
Rating:
4.0

Thank you to Domonic and Sree (the two working equipment return) AND also ALL the staff working inside the building!

Sonja R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Gerard A.  |  Overall Experience 
Rating:
5.0

Perfect

Igor D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Thanks for working with people like us

Muhammad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil W.  |  Overall Experience 
Rating:
5.0

Wonderful saes lady (Deepy or similar who was working on Sat Sep 3, 2022 afternoon) who was so friendly and sweet ostumer service person in the front desk. She showed is the options amd location, and explained all ojr questions. so good.

Fabricio H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hyeongcheol k.  |  Overall Experience 
Rating:
2.0

Laziest manager ever. Case in point. I'm there last night loading. He comes harassing me to move my car because they're locking the overhead doors. So im trying to corral some empty carts back onto the elevator with your manager standing there and do you think he could have helped guild them in? Maybe at least hold the elevator door open? Not a chance . Well that let me know how much I should care so just left them on the elevator. Apparently decentcy isn't a thing there. Next time I'll just leave them in the hall by the units.

Troy R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ron P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane M.  |  First Impressions 
Rating:
1.0

First of all such a long wait on the phone and in line. Second of all they gave me the wrong u it number and I went to go and move out and they changed locks on me because apparently I was in the wrong unit, but they directed me to this one at first.

Rain K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID W.  |  First Impressions 
Rating:
2.0

The place is under construction and is very inconvenient to load/unload, the exit overhead door wasn’t available and I had to back the trailer up the the unload location instead of just driving forward, I had my storage unit on second floor and the elevator was not working, looked like they didn’t care getting it fixed right away and a lot of people including me had to bring all the heavy loads on the stairs, they never brought a technician to fix the elevator and I probably spent 3 more extra hours just because the elevator was not working.

josue C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcela V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick L.  |  Overall Experience 
Rating:
5.0

All of U-Haul services did not disappoint. They are great and affordable solutions for a move. I would definitely recommend it and use it again.

Aaron P.  |  Overall Experience 
Rating:
2.0

We were moving out and they were painting the floor of the drive thru area so we couldn’t pull in while it was raining. As well the second large overhead door was broken so only one way to access the unit.

Beth W.  |  Overall Experience 
Rating:
5.0

Mali was our UHaul service personnel at this location. She made everything seems very easy and easy to understand. To me she is a very excellent asset to your business. I would recommend anyone who goes to this location to go directly to her. Best service I have had from a younger person in a very long time. She has very excellent customer service skills.

Tina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

perry c.  |  First Impressions 
Rating:
5.0

Ladies at the front were so helpful.

Kaushik S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and explanatory and polite. I love how we were given an access code and that you can also arm sure shocker for extra security made me feel very comfortable leaving by my belongings with U-Haul storage. Would definitely recommend.

Sasha S.  |  Online Move In 
Rating:
2.0

I have closed my rental yesterday because I am moving out of the province. I made sure with the lady who checked me out that I have emptied and took all my stuff in the storage. I told her that the unit was open and unlocked as I have taken my lock and my keys with me. I asked her to check and inspect to make sure that everything are ok BUT she said everything should be ok. I know that was NOT the normal policy as I have rented with UHaul many times but she said no need to checked my rented unit. So to make the story short she have closed my agreement and made sure that I am not getting charge and she said all was done and the account was closed. Three hours later the lady called me up and asked me to come back to open my rental unit because it was closed. I WAS VERY DISAPPOINTED I told her that I have my locked and my keys with me somebody must have locked the unit without communicating with their fellow co workers. I am not happy how they deal with my situation.

Rico O.  |  Overall Experience 
Rating:
4.0

I found it quite inconvenient that the drive in door was broken and I had to wheel things to my car on foot. We had no choice on the move in date, and surely some sort of stop gap could have been found to keep the door open during operating hours.

Kitrina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hyeongcheol k.  |  First Impressions 
Rating:
5.0

The two guys were really helpful, sorry I couldn't remember thier names.

Chaitanya D.  |  First Impressions 
Rating:
5.0

OUR CHECK IN WAS GREAT, I BELIEVE HER NAME IS PRINCEY (SORRY IF I SPELLED THAT WRONG) WAS A SWEETHEART AND VERY HELPFUL SPECIALLY FOR BEING NEW!

Tanis F.  |  First Impressions 
Rating:
5.0

Easy access clean

Tony I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wanda B.  |  First Impressions 
Rating:
5.0

The only issue we had was the large exit door broke and the Management company has chosen not to repair it. We were there for a month and we could not access our units because everyone had to exit the entrance door. Why not fix the door. Hanna is exceptionally helpful; while Jess is also very, very accomodating.

Sharon J.  |  Overall Experience 
Rating:
5.0

The facility was great and the staff were fantastic. I would definitely recommend UHaul or use it again.

Paula S.  |  Overall Experience 
Rating:
2.0

The staff seemed unprepared, and lacking in knowledge. When we first arrived, we were told that there was no booking under our name. After showing the staff my emailed confirmation, they pulled up our information without issue. I was sincerely disappointed in this, and it required me to find a charger so that I could pull up my emailed confirmation, and added unnecessary stress. After checking in, we were sent to a locker that already had a lock on it. I then had to wait in line again, to inform them that this locker was not vacant. An unreasonable amount of time was spent addressing these issues. The unit itself was advertised as ample storage for a studio-1 bedroom apartment. It was not, but at the stage this was realized we were unwilling to wait on staff to find an alternative. Positives: The unit was clean & accessible, and there were various dollies that customers could use to move their items.

Joanna M.  |  First Impressions 
Rating:
5.0

Everything went smoothly to unload our truck. The only issue was the exit door on the drive thru was not working so we had to back the truck out of a fairly busy area.

robert p.  |  First Impressions 
Rating:
4.0

Hannah is a great staff member.

WENDY J.  |  Overall Experience 
Rating:
5.0

It took about a week to get my move-out finalized through the app but the staff was very helpful and removed the monthly charge since I was already moved out before the charge date.

Kaylee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manveer Singh B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin S.  |  Overall Experience 
Rating:
5.0

Pass-thru storage parking is great specially if you have a trailer to unload. Only problem during my storage rental experience is the maintenance work done and the pass-thru gate closed requiring to turnback inside the crowded parkway. Construction debris also blocking inside the pass-thru parkway.

Jorge G.  |  Overall Experience 
Rating:
3.0

I had issues with the check in process, several times the card and / or the passcode were not working and I had to try multiple times until finally I could get in. Also I called once at that intercom but nobody could help me.

Florian R.  |  Overall Experience 
Rating:
4.0

The staff is extremely helpful, they answer all your questions and assist with whatever you need while moving your belongings. The only disadvantage is that there was a problem with the keypad and the facility wasn’t available 24/7 yet but I was promised it’s work in 1-2 days. Apart from that, great experience.

Alexander Z.  |  First Impressions 
Rating:
5.0

Thomas was wonderful and very polite. I really appreciate his help during my move

Tashinga C.  |  First Impressions 
Rating:
1.0