Customer Reviews for U-Haul Moving & Storage of Canyon Country

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Canyon Country

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JUDY H.
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Customer did not leave a comment.

Michael Y.
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Continue the great customer service.

Benjamin G.
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Maybe have addition office staff to write up contracts to help get people in and out a little quicker.

Noel S.
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Customer did not leave a comment.

Dale S.
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Customer did not leave a comment.

Thomas W.
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Some of the most knowledgeable people I've ever been associated with enjoy the experience so much it's just so easy in and out no garbage

Paul B.
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Your charges are unclear. I planned on a $20 rental, it cost me $64. It was supposed to be “contactless”, yet a number of problems with your automated process caused me to have to enter the building. The worst item was that, once I went through the lengthy online process that could only be completed onsite, delaying my project, then the lockbox code you provided me was incorrect. In summary, I felt like I was overcharged, misled on the charges, unnecessarily delayed due to your process and local mistakes, and unnecessarily exposed to people when I didn't want to and planned not to. I am a long time monthly U-Box rental customer and I am very disappointed in this experience. I welcome any remedies you feel appropriate, including a refund or discount off future services.

JACKIE W.
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Tracy was very helpful. The online reservation wasn't there and she still manage to accommodate my needs. David helped with the mirrors and did a great job making sure my van was clean.

Luis V. | Online Move In |
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Customer did not leave a comment.

FARES A.
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Customer did not leave a comment.

Donald C.
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Customer did not leave a comment.

MONICA B.
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CAROLE F.
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Customer did not leave a comment.

Brandon W.
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They took all of my money no receipt charged for rentals i never even used There was blood in the back of one of the trucks i rented and Never got reimbursed for the gas I put in the truck that was extra Also got in here by the vehicle the window was extremely hard to roll up and down as well. The wipers were even falling off

Brian N.
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Customer did not leave a comment.

GERALD T.
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Customer did not leave a comment.

BRONWYN F.
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Customer did not leave a comment.

FABIAN P.
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provide equipment that doesn't leak like a sieve and destroy our belongings. it is disgusting uhaul actually thinks it's ok to charge for such rubbish and poorly maintained equipment. uhaul have destroyed priceless memories that can never be replaced. you should be ashamed of yourselves.

JANINE M.
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I was very pleased that my truck was already for me when I arrived. The employees were professional and very pleasant, and the CIVID19 precautions made me feel the company cares deeply for both employees and customers.

WILLIAM G.
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Customer did not leave a comment.

FRANK B.
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Customer did not leave a comment.

JOHN M.
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Definitely need better customer service.

SANDY F.
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Customer did not leave a comment.

Sandra M.
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Customer did not leave a comment.

Jaime G.
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You guest service was excellent !!!

PETER K.
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The U-Haul staff was great, especially the sales associate who helped me with my rental contract

Jamie B.
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Customer did not leave a comment.

Kortney C.
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customer service training train employees on what to say & not say to customers who are people of color. the racist comments were unacceptable from the employee. even allowed customers to be racist towards me & didn't even to anything. WILL NEVER RETURN!

DANIEL P.
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Customer did not leave a comment.

Gregory C.
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The person working on my vehicle for the wiring was working at the rental desk, the propane station and a few other jobs. So my 90 minute appointment, which I believe could have been done in 30 minutes, actually took about 3 or 4 hours. But I was desperate so I just had to wait.

EFREN A.
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I was late to drop off the vehicle 5-10 minute and I was charged like 40 bucks more ( another day and insurance ) now I have a extra charged in my account .... I been emailing and no reply

Nicholas F.
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That was great. Thanks

Melissa D.
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More cashiers the wait time was way too long

JULIUS C.
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Customer did not leave a comment.

Duniesky R.
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Better customer service and loyalty....

ROBERT A.
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I've rented trucks and trailers from this location several times over the past few years and I've received great service. Thank you.

BAXTER S.
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Customer did not leave a comment.

Karen E. | First Impressions |
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Customer did not leave a comment.

Jeffrey B.
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Customer did not leave a comment.

Drake H.
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Guy who helped us in the morning was very friendly. Mobile checkout experience was easy to use

Jorge A.
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Customer did not leave a comment.

Kim W.
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We were in a tough spot and Uhaul literally saved the day!

TERESA H.
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Customer did not leave a comment.

Stephen B. | First Impressions |
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I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

brian P.
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The facility itself nothing but the online kind of crap was annoying AF. What's the point of doing all this online stuff to make it quick when I have to go wait for keys with customer service inside. I saw you had little combo boxes for the keys yet I have to go inside and wait for another customer to finish getting helped. Tighten that up. The counter girl gave me a little bit of attitude because I was in a rush and didn't see the point in going inside but that's somewhat understandable

DAVID P.
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Customer did not leave a comment.

Mary Susan E.
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I made a reservation during the Covid pandemic for a mobile check-in and pick-up of a cargo van. When I got to the facility the mobile app directs you to a check in box. While I stood in front of this box on the wall, I basically had enter almost all the same information that I had entered during the reservation process. I also had to take photos of myself and drivers license. The app did not work. It would not recognize my selfie even though I followed the directions perfectly. A pop up conversation with a Uhaul rep was telling me to take another selfie, I did, still did not work. I ended up having to go inside and have someone at the counter check me in which therefore voided the ability of doing a mobile drop off when done which made me have another face to face with employees on site. The upselling of products during the reservation and check-in process is intense and repeated. Terrible experience.

Michael S.
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Customer did not leave a comment.

Julie B.
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They said the gas tank was on 1/8 of a tank and it was actually on Empty, the left rear tire needed air. They did add air and I had to stop and add air 2 more times during a 4 hour trip. That was an unsafe vehicle to take over the grapevine. I'm just glad I made it.

GERMAN D.
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Customer did not leave a comment.

CARLOS M.
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Yves M.
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david P.
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ANITA W.
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Jay W.
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Customer did not leave a comment.

WILLIAM S.
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Customer did not leave a comment.

MICHAEL D.
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Thank you David

James T.
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Great job and the young man that checked us back in was so nice !

Carl F.
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The staff I interacted with were friendly and attentive. I was greeted, given helpful information. Check out and in was quick. Equipment was in good condition and handled well.

John M.
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Service was great and super friendly especially considering the CV circumstances

JACK G.
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Customer did not leave a comment.

Sean M.
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Always great service, equipment always great. Uhaul has been top notch for me. Great employees .

MICHAEL Y.
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Service is top notch

Henry S.
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Customer did not leave a comment.

KATHLEEN S.
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Have designated enter and exit doors to allow for social distancing. Provide more customer service when the line is held up with customers having issues or when the line starts getting long.

LAVONIA L.
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Customer did not leave a comment.

teri Z.
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Customer did not leave a comment.

brian p. | First Impressions |
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Customer did not leave a comment.

Jeremy H.
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The lady at the front counter was very nice and helpful. A+ customer service

CAROL R.
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Again, staff very helpful and quick, went over details of our contract use and thanked us for our business. Another good shop!

SHARI B.
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Everything was good

ROGELIO R.
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Everybody thinks their right lol. Horrible place to visit so uninviting. Everybody has a nasty attitude can you switch them to the back? And put people who know customer service at the counter ? Do you guys have a hiring process ???

Julie B.
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Customer did not leave a comment.

STEVEN L.
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The truck I had, definitely was big enough for the move. However, upon leaving, the vehicle's rpm revved up to 5000 and truck started to jerk forward and slide as I tried to apply breaks. It did it twice m. Informed the facility when I returned it. Pretty scary, luckily for me I was trained at a truck driver school, but if this was my wife or daughter, I'm positive they would have crashed. It happened with the tow on and off, so it definitely has a malfunction of some kind.

ROSA H.
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Charged me for gas when I put the gas.

Gina S. | Overall Experience |
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Customer did not leave a comment.

HOPE B.
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N/A

Garrett N.
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Great service and a straightforward check-in/check-out process. No improvements needed.

wayne M. | Overall Experience |
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Excellent facility, excellent staff.

Wayne M.
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Customer did not leave a comment.

TARA J.
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Thank you Uhaul for bring accommodating.

JONATHAN L.
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Customer did not leave a comment.

Pamela M.
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Customer did not leave a comment.

Sean M.
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Customer did not leave a comment.

PATRICK P.
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Customer did not leave a comment.

JW W.
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There were two people who were working on installing the auto trailer to the truck and neither of them noticed there was no pin in the hitch. Additionally, the inspection sticker wasn't on the trailer from when they received it before I rented it. When I was unloading my truck from the back of the trailer, the weight caused the trailer to come off the ball since there was no pin holding it in place, and launched me and my truck back and up. Had I not had a manual winch anchoring the truck to the D ring on the trailer, it would've gone through my garage wall and I would've fallen though and under the trailer. Luckily I'm fine and there was no damage to anything other than a surface level scuff on the rental truck's tailgate. Gear inspections and procedural checks must be done properly and within periodicity. At least two people saw my rental and neither took notice of the incomplete installation nor the missing inspection sticker and the result would've been costly damages and severe injury had I not also provided my own safety gear. I'm a former military maintenance technician so the importance of these things is not lost to me. I'm also severely disabled due to gundecked maintenance checks and complacency like what I experienced with this rental. Please drive home the importance of check lists and procedure to the crew. If people need to carry checklists, do it. That would make any customer more comfortable. Other than this, the two gentleman who checked my rental back in were great, and it was nice to see the new employee not hesitating to ask his coworkers how to properly handle things like damage reports and technical issues instead of trying to just fail with an air of confidence in front of the customer. Oh and the new trucks are nice. Finally got power locks and windows.

KADIJAH W.
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This was really a terrible experience all around. The black lady who works at the customer service counter had a TERRIBLE attitude and unfortunately I had to encounter her 3 different times. She was belittling, not friendly AT ALL and extremely rude and pushy. I'm a 140 pound girl and I had to put the dolly on the truck myself. And this is all after picking up the truck at different location that was supposed to have the dolly WITH the truck. Very frustrating experience to say the least.

JAMES G.
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Customer did not leave a comment.

Linda S.
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Need more store staff for customers, especially on a Friday. Otherwise, all went well in store and drop off. Friendly staff

Amanda C.
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Customer did not leave a comment.

John S. | Overall Experience |
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When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.

Michael H.
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The location was difficult to contact. I was put on extended hold numerous times or no one would answer, resulting in my call being forwarded to the national line, who had no idea how to fix my issue. I reserved too boxes on-line and then had to go to the store to make changes. The process was not smooth and took several phone calls and days to finally resolve.

Aris S.
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Customer did not leave a comment.

BOB R.
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Great people work there. They go out of the way to meet your needs. I will always rent from this location.

PAT M.
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I reserved a 6 x 12 two months prior and the day before I was to pick it up was told it wasn't available and was forced to use a 5 x 8. This caused me to make two trips which were two hours each way! I asked the guy why it wasn't available and he came up with the lame story someone else had rented it 2 1/2 months earlier. Why them wasn't I told that two month earlier. I had to drive 5 hours to there to help my daughter move so I had no other options. He kept trying to rent me an open trailer and I kept telling him it was heavy rain forecasted which is exactly what happened. Poor service!!!

Steven K.
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Best Location in Santa Clarita Valley, Michael and the crew there are top notch.

Peter B.
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getting in and out of the back trailer area is a little tight, especially if there are extraneous vehicles parked in the back/

ISRAEL J.
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Customer did not leave a comment.

Alexander S.
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Larry P.
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FERN T.
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I will be back again. Thank you. The employees were very kind and professional.

Bryon S.
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Customer did not leave a comment.

Joel M.
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JAMES C.
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Had to drive a ways to get truck but needed one way to northern California everything else top notch

Leonardo M.
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You guys a are the best. Specially the two cashiers who helped me. Thanks.

BRIAN K.
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Improve the check in process. Everything was completed online but I still had to check in at the store. Took WAY to long.

Kevin S. | Online Move In |
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Customer did not leave a comment.

REEM Y.
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The truck was clean but it seemed it had no oil so the transmission was failing and the truck wasn't backing up and we had to go to another location in Northridge to try to switch it . But they didn't have a truck for us. They put oil and then we were able to use it. That experience made us lose time to figure out what to do about it and cost us money for paid labor for that time.

LYNDELL A. | Overall Experience |
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Customer did not leave a comment.

TIM G. | Overall Experience |
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Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

Timothy C. | First Impressions |
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Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn’t my own.

Thomas K. | First Impressions |
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All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Kevin M. | Overall Experience |
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We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Bryan V. | Overall Experience |
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Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

TYSON SHAWN A. | Overall Experience |
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Traci, and Freddy are great. Super accommodating

Bryan V. | First Impressions |
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Customer did not leave a comment.

Scott A. | Overall Experience |
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Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Luis W. | First Impressions |
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The staff was amazing! They were friendly and really took the time to answer all the question that I had.

JULIE T. | Overall Experience |
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Customer did not leave a comment.

Phillip P. | First Impressions |
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Customer did not leave a comment.

Rose u. | Overall Experience |
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Customer did not leave a comment.

James S. | Overall Experience |
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Customer did not leave a comment.

PAMELA K. | Overall Experience |
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Nice storage facility but a little pricey.

Rose u. | First Impressions |
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Everything went very smoothly

Deborah S. | First Impressions |
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The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Heidi M. | Overall Experience |
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My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

anton c. | First Impressions |
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A water fountain out at the storage units would be great. The staff is friendly and helpful.

Carlos J. | First Impressions |
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Great service

Adam D. | Overall Experience |
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Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Jonathan G. | First Impressions |
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Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

CAROLYN J. | First Impressions |
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Your employee was very nice, friendly, and helpful.

Iona D. | Overall Experience |
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Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Richard D. | Overall Experience |
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Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

NICOLE H. | Overall Experience |
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I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

Fedor N. | Overall Experience |
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Works well

Farhad b. | First Impressions |
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Excellent service

JOSE C. | First Impressions |
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The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

Cynthia C. | First Impressions |
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Very nice employees and staff made sure i had everything i needed.

TERRY K. | Overall Experience |
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Over charged no convienence of space or hours and always and issue with mngmnt

Brent H. | First Impressions |
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Guys did great job getting me in and out!

Brent H. | Overall Experience |
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Great job communicating!

Matthew P. | Overall Experience |
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Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Monica C. | First Impressions |
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So happy with my experience. Fast,efficient and great price! Thank you!

JAVIER C. | Overall Experience |
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Great service. Driver was punctual and friendly.

Anne K. | Overall Experience |
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I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

RICHARD L. | Overall Experience |
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All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Great customer service

delores o. | Overall Experience |
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Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

Terrance T. | First Impressions |
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I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Marcel C. | Overall Experience |
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Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Sandra D. | Overall Experience |
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I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Amrita G. | Overall Experience |
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I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

arthur k. | Overall Experience |
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Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

kate m. | Overall Experience |
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Hours don’t match with what is online. Could use an update. :)

Nils G. | Overall Experience |
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Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Robert S. | Overall Experience |
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Great service

Jen T. | Overall Experience |
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U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Larry Charles B. | Overall Experience |
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Thanks for your help!

Lynette S. | Overall Experience |
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Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Donna B. | Overall Experience |
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I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful😁

Frank G. | Overall Experience |
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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

LAURIE P. | Overall Experience |
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Everyone was helpful and friendly. No problems in the 4 years I used the facility.

No reviews have been submitted for this location.

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