Customer Reviews for U-Haul Moving & Storage of Canyon Country

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Canyon Country

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Dynnell P. on

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Omid G. on

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Jon S. on

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Christopher C. on

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Very disappointed truck was a mess blue and oil line I had two employees waiting with me for three hours until we got a mechanic which then repaired the truck and used a hose clamp to hold the oil line on which wasn’t correct and I had to pay my employees waiting time and then had to pay for the rental the next day. Very unhappy and I rent from U-Haul quite a bit I have a moving company

Terence B. on

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Van was dirty on the outside. Van had marijuana paraphernalia in the glove compartment, other then that, it was O.K.

Michael S. on

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The rental yard isa little crowded with equipment making it difficult to get around with a vehicle.

Antoine J. on

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Nothing at all Customer experience was great Employees were great as well

Jacob D. on

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Maria O. on

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Alvaro S. on

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Great down to earth people, fun to talk with, professional

Timothy W. on

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Excellent experience all around.

Bob R. on

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David J. on

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All good.

Jason R. on

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Fast and in n out. Drop off was awesome. Will rent from there again

David B. on

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They helped me out.

peter b. on

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I was making a one way trip from Santa Clarita, CA, to Truckee, CA, with the closest drop off point in Reno, NV. The clerk in Santa Clarita gave me three different Reno locations at which I could drop off the trailer. The first one I went to would not take the trailer, saying it belonged at another location. The clerk at that first location refused to call another drop off facility. She would only email them. No response. The second one I then went to said it didn't belong to them but they would take it and I'd have to wait while they verified by email the return which was not responded to

John R. on

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Larry O. on

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I also ordered and paid for 2 helpers for 2 hours , they never showed up !!!!! no call, nothing , how would you rate that kind of service ? plus I am out $180.00 !

Boris V. on

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TERRI C. on

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Make sure cabin doesn't smell. Mine smelled like someone was smoking in it.

Aleksandr S. on

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Jon S. on

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Alfredo D. on

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Ricky I. on

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Excellent customer service!

Henry P. on

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The engine of the truck ran well. Here’s the negative feed back: Was given a truck that should not be used for long trips no. DC 7383M. Didn’t have cruise control for a 1000 miles trip. Reserved a car transport a month in advance, but was changed by uhaul to tow dolly the same day of the move, I had to accept it. Location of pick up was changed to 8 miles further. Back light and Break lights of the tow dolly didn’t work. I wasn’t told that the uhaul staff can load my car for a fee. The man who worked there said we don’t take responsibility of the loading, I paid a man $ 16 who didn’t connect it correctly, it opened in reading CA. I paid $70 to a towing company to fix it. I wasn’t told that uhaul offers free road service, so I called AAA who referred me to a towing company on my own expense. Despite this, I returned the truck with 1/4 tank full although I received it at 1/16.

Vincent A. on

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I arrived early so there was no wait. Also Michael was very friendly during the whole process.

Andy and Jackie M. on

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Would have rated it a five star, except for two things. Only one person at register and hard to find parking.

Carlos J. on

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Everything was good

Michael G. on

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These guys did not check in my trailer..I dropped it off and the employee that helped me said I was good and I would get an email..NEVER got an email. I called to follow up and still have not gotten a call back on this. TERRIBLE. It would be great if these morons would get it together. Call me and resolve this.

Carlos J. on

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Great service

Nikolas C. on

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Continue with current level of customer satisfaction! Thanks U-Haul for the great experience!

Inger R. on

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Eric R. on

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Adam D. on

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Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Jonathan G. on

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Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

CAROLYN J. on

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Your employee was very nice, friendly, and helpful.

Iona D. on

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Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Richard D. on

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Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

NICOLE H. on

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I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

Fedor N. on

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Works well

arhad b. on

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Excellent service

JOSE C. on

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The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

Cynthia C. on

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Very nice employees and staff made sure i had everything i needed.

TERRY K. on

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Over charged no convienence of space or hours and always and issue with mngmnt

Brent H. on

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Guys did great job getting me in and out!

Brent H. on

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Great job communicating!

Matthew P. on

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Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Monica C. on

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So happy with my experience. Fast,efficient and great price! Thank you!

JAVIER C. on

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Great service. Driver was punctual and friendly.

Anne K. on

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I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

RICHARD L. on

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All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Great customer service

delores o. on

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Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

Terrance T. on

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I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Marcel C. on

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Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Sandra D. on

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I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Amrita G. on

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I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

arthur k. on

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Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

kate m. on

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Hours don’t match with what is online. Could use an update. :)

Nils G. on

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Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Robert S. on

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Great service

Jen T. on

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U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Larry Charles B. on

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Thanks for your help!

Lynette S. on

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Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Donna B. on

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I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful😁

Frank G. on

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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

LAURIE P. on

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Everyone was helpful and friendly. No problems in the 4 years I used the facility.