Customer Reviews for U-Haul Moving & Storage of Carson

Rating:

2.0

The yard man was very curtious and helpful. The front office lady appeared to careless to my needs. She made me feel like I was bothering her to come in and rent a trailer. I will not be using this location ever again!! This lady needs to have training on how customers view her and her attitude!!

Rating:

5.0

I'm very happy with the U-Haul box that I used for my move from California to Georgia they keep me updated with emails and arrived when they said they were on schedule and picked up on schedule I appreciate your service and I will recommend and also use again

Rating:

3.0

Good customer service

Rating:

5.0

The Equipment was in great condition! But what sets this place apart is the absolutely fantastic customer service! From the beginning when you pick up your equipment to the last when returning. Absolutely 5 STAR ⭐️ the whole way! I do truly appreciate it. I WILL from now on be requesting this location for my rentals from now on! Thank You!

Rating:

3.0

The truck smelled like cigars and the back of the truck was not swept out.

Rating:

5.0

From pickup to drop off, the employees were very friendly and helpful and knowledgeable about the equipment I rented.

Rating:

5.0

Thank You!!

Rating:

5.0

Four (4) U-Boxes in warehouse storage, awaiting final address destination. Who ever thought of U-Box idea is a genius! Kudos to Manager Marcus for smoothly arranging last-minute fourth U-Box for me.

Rating:

5.0

Nice service!!

Rating:

5.0

It was so easy to store this way. I was able to get it, store it, they picked it up and returned it when I needed it. Everything was safe and secure,

Rating:

5.0

They are very professional, very good down to earth people who has ver good manners. They are the best that I have seen in these 21 years + that I have been dealing with your company. Very pleasant smile, unlike the thug attitude people I have witness at the Vannass and Roscrans Uhaul years ago, for which the main peorson in charge was very unprofessional and the attitude was totaly ill mannered for which I complained, and you never did anything about it or investagate the situation.

Rating:

5.0

Great staff. They were very friendly

Rating:

5.0

Double check the equipment number. Jade was amazing and very friendly! Jamie (I think) was extremely helpful with my return. I will refer everyone to this location!!! Thanks so much

Rating:

5.0

good peoples

Rating:

5.0

Jade provided excellent customer service

Rating:

5.0

The drivers were super! They placed the container exactly where we wanted it, and had great communication and service when it was removed. Both drivers were SO nice. Everyone in the destination office were so helpful and friendly. It is refreshing to see that excellent customer service is still alive and well!

Rating:

1.0

They don't check the vehicle correctly before they rent it out.

Rating:

5.0

Very good service, thank you very much!

Rating:

5.0

Very great staff. the staff are the kind of folks you want to be working customer service everywhere

Rating:

5.0

very helpful and easy to work with.

Rating:

5.0

This was my first time using the U Box. Every aspect of this process went perfectly! Notifications came, delivery was exactly as scheduled. and both my drivers, women, put the box right where I needed it at pick up and delivery. I don't remember the drop off driver's name, but she was great. Tina, delivered my box and was great also. Confirmation calls came exactly as they were supposed to and delivery to my new location was on time. Zero glitches in this process. I'll definitely use it again if the need arises and recommend it to anyone. Great job. Cost was comparable to other services and far cheaper than renting a truck and driving it myself. Very easy.

Rating:

3.0

I didn't know that I would be charged for not filling up the gas tank. I was told my total would be one cost ($112) but ended up paying $200 in additional costs including the gas refill charge. Letting the customer know beforehand could save them some money.

Rating:

5.0

The staff are always friendly and courteous and helpful. I enjoy renting from THIS location only due to convenience!!

Rating:

5.0

Cedrick and staff were professional and provided superb customer service! The experience was great! Cedrick should be promoted to manager if not already!!

Rating:

4.0

Picking up the van was great. Friendly and helpful staff. The drop off was ok, the sign out said to wait in your car but no one came. I went inside and there was only one young lady working. I was able to check out quickly after going inside.

Rating:

5.0

Excellent service!! Would recommend to friends and family and use again!! Thank you!

Rating:

1.0

My overall experience was awful. I had so many issues from beginning to end. From the recommended movers provided on the Uhaul website, who were unprofessional, on drugs, and rude. My move was postponed for two days b/c I had to fire the movers that were recommended. They damaged my $3000 mattress by dragging it across the yard and then left it on my bathroom floor after I canceled the move with them. The process of calling anyone at Uhaul is a nightmare. With hours, that literally turned into days of wait time and being transferred many times, all to employees who did not have clear answers. I had to physically go to a Uhaul location to get anything done. My stuff arrived on time and safely. However, after changing my credit card info THREE times, the wrong card was still charged. I had to speak to management to get this finally taken care of. Uhaul employees are not helpful overall and do not seem to care about their customers. I will never use Uhaul again.

Rating:

5.0

Great customer service. OUTSTANDING!!!!!

Rating:

4.0

great people working in this location

Rating:

1.0

I want my containers delivered, but I'm told they can't fine my contract. They want to double the price! I need to talk to management, complaints Or executive staff. I have the numbers I was told would be charges. Gary Woods 310-626-2530

Rating:

5.0

Great service and easy reservation process.

Rating:

5.0

Outstanding customer service

Rating:

4.0

Our initial rental in Lake Forest was not available to take when we got there because the previous renter did not return it in a usable condition. Employees were not too helpful. Got a text a few hours later that one was available in Rancho Cordova (appreciated that). Trailer had a blinker out and 2 bare tires. We had a 16 hour drive ahead of us. While driving we called corporate for help with the blinker but had to wait too long at meeting point, so didn't do that. Called ahead to Las Vegas and they were amazing changing the blinker in about 15 minutes (5 stars to Nick Alvar). Went on our way. When we arrived at our location we waited a few days and called about the tires. They sent someone out to change them. It was irritating to have to deal with these issues and the anxiety associated with driving to Vegas without a blinker and then the whole trip with 2 bare tires.

Rating:

3.0

I hired movers based on the delivery window provided. The boxes arrived mire than 30 min last that time. I paid my movers to sit around and do nothing for 30 min. No call from uhaul about the delay, I had to call them. No apology and no compensation for the extra money I had to pay. Very frustrating.

Rating:

5.0

I have used this location often, and because of the staff I prefer to only rent from this office.

Rating:

5.0

Great customer service

Rating:

5.0

Outstanding service

Rating:

5.0

For me I would just say continue to do what they're doing

Rating:

5.0

First time using service and I loved it everything was done as told it arrived way earlier then estimated time I would definitely recommend it thanks uhaul for the great service 😊

Rating:

5.0

There were no blankets in the bag, the tires were old, and the seal on the dolly was broken.

Rating:

5.0

This is the best Uhaul store in America. Marcus does an amazing job keeping this location at the top. The staff is friendly and knowledgeable, the store has a lot of inventory at great prices, and the equipment is always clean and functions perfectly every time.

Rating:

1.0

I received a truck that supposedly had 3/8 th of a tank of gas. Not only was the tank on empty when I got it, there was no gas cap. I received a credit of $34.50 and was told to return the truck with 1/4 tank of gas. That amount of credit would mean that gas is $2.42 a gallon. I'm not sure where you think I can get gas that cheap in Carson, Ca. Gas is over $3 a gallon. I drove immediately from the rental location to the nearest gas station and $50 didn't even get me up to 1/4 tank. On the final invoice there is actually only a $28.50 credit for fuel. If I don't see some more credit issued to my card, I will NEVER use Uhaul again.

Rating:

5.0

Cleaner vehicle

Rating:

1.0

Just continue doing and serving the people the way you doing

Rating:

1.0

My customer experience with U-Haul has been terrible. I requested a move out of my storage unit in August and am still dealing with the process 3 months later. I will never use U-Haul for my storage needs again.

Rating:

4.0

The gentleman who assisted us at the site was the best!! His customer service was topnotch and saved a really bad u-haul experience for us. We had a truck last.minute cancelled on us and extremely horrible guest service on the phone by three different people. He saved the day and I couldn't be more thankful!

Rating:

5.0

Employees were very helpful and made it easy to come pick up and drop off the truck.

Rating:

5.0

Quick check in friendly and helpful staff.....quick return process easy access

Rating:

5.0

What I am really angry about is that NO ONE told me I would have to pay a $200+ charge for having the box delivered back to my house!!!! That was not in the contract nor was it ever mentioned. Come on!!!!!

Rating:

4.0

The Carson/Compton facility was nice. However, my reservation was originally at the Lomita location at the Place Body shop. The office was closed and they did not notify me. I stood in the rain trying to find the lockbox with the Truck keys. I called the UHaul office and they found me another truck at a location further away. I ended up wasting an hour of my time and paying more in mileage because the Palace location was closed without notifying me.

Rating:

3.0

Update your hours online

Rating:

5.0

At the present time, really can't think of any necessary changes. Service was good Information given was very informative Prompt service Waiting time wasn't long at all Keep up the good work

Rating:

5.0

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Thank you

Rating:

4.0

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Rating:

5.0

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Rating:

5.0

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

Rating:

5.0

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

Rating:

5.0

Thank you

Rating:

5.0

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

Rating:

5.0

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

Rating:

1.0

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Rating:

5.0

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Thank you!

Rating:

5.0

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

Rating:

5.0

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

Rating:

4.0

The staff was very helpful & courteous in helping me with my U-Boxes.

Rating:

5.0

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers’s fee and pay code. My brother in Ca. happy with service of Carson staff

Rating:

5.0

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Rating:

5.0

Very professional and always prompt. Would highly recommend.

Rating:

3.0

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Rating:

2.0

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

Rating:

5.0

Yay

Rating:

1.0

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

Rating:

5.0

thank you for your help

Rating:

5.0

I love the customer service here.

Rating:

5.0

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Rating:

4.0

Thanks

Rating:

1.0

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Rating:

5.0

Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

Rating:

5.0

Alll good!

Rating:

4.0

Satisfactory

Rating:

5.0

Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

Rating:

5.0

Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

Rating:

5.0

Satisfactory

Rating:

5.0

Satisfactory

Rating:

1.0

I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Rating:

4.0

no comments

Rating:

5.0

Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

Rating:

5.0

We rented a ubox...never saw facility so questions arent relevant.

Rating:

4.0

over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

Rating:

5.0

Marcus and team provided exceptional service