Customer Reviews for U-Haul Moving & Storage of Carson

Rating:

3.0

Overall it was fine. A few broken pieces upon arrival. The main issue was logistics. I felt that management dropped the ball on timing and shipping of the boxes. Also, when I went to return the boxes, they kept one and began charging me storage fees for it when that was never part of the plan.

Rating:

5.0

Everything throughout the whole experience was good. There were no unwanted surprises. All of the people that I dealt with were polite, accommodating and did a good job. The overall U-Haul cost was less than cost of competitors that I looked into. Thank you U-Haul.

Rating:

3.0

Staff need to be customer friendly as I have seen in other u-haul locations

Rating:

5.0

Great customer service

Rating:

5.0

Customer service through text was 5-star excellent! Drivers were knowledgeable and efficient! Box came in great condition, items exactly how I left it! The price was the most affordable and I was happy to pay in installments and with different payment methods!

Rating:

5.0

The website / app are extremely slow!!! The workers went above and beyond but they also complained about the networking. The longest wait was waiting for their system to load.

Rating:

5.0

All equipment is in excellent condition and employee are very knowledgeable.

Rating:

2.0

I ended up paying more tax than I had agreed-upon 27 cents, and rather than confirming it was okay to charge my card for the movement of the containers as your company did before, I was called to see if my plans had changed in the what I can only assume is the hope that I wanted to store my items longer so the company could increase the amount of revenue they earned from me. I cannot recommend others use this company with this habit of service.

Rating:

1.0

I ordered two U-Box containers and put in storage for more than a month in a Corpus Christi U-Haul storage facility, Texas. I also made a reservation for the two containers to be shipped to another U-Haul facility in Torrance, California, by May 29th. The U-Haul system set up a shipping date on May 12th, so I ordered an access on May 10th to hopefully put in items needed to be shipped before the containers left Corpus Christi. When I arrived the U-Haul facility at 9 AM on May 10th, I was told the two containers just left earlier. As a result, I had to incurred extra costs to ship the items myself. When I arrived in Torrance, CA, my online account showed the containers were in Rancho Dominquez instead of Torrance, so I needed to call that location instead. When I called the Rancho Dominquez location, Tim the manager said the containers were still in Torrance, but they ran out of space so I could only access the containers in Rancho Dominquez. I finally reached my two U-Box containers on May 27th, but by then I was charged the first month storage rental plus a $10 late fee each (the system indicated the arrival date was May 15th, meaning the boxes arrived much too early). I hired a mover to move out all items on May 28th. I not only incurred all unexpected expenses due to the confusing U-Haul system management, but a lot of time to deal with all the confusion. This is a terrible experience.

Rating:

3.0

The people picking up / dropping off the boxes were fantastic. The scheduling team was a mess. I was charged double, and had to escalate a customer complaint to get it fixed. It took a lot of time and several phone calls to your team, and I was passed around from one department to the next. When it was finally resolved, the gentleman that resolved it was fabulous. I don't remember the guys name, but very thankful for his help.Then when I called to schedule the delivery location from Webster MA to my house, they didn't save the correct date so my boxes were late. It was a miscommunication as they heard the wrong date but incredibly frustrating and cost me 2 nights in a hotel for my family. This ended up costing me about $2K more than it was supposed to due to errors by U-Haul.

Rating:

5.0

I cannot comment on delivery. It is scheduled for 11 days from now. I made multiple calls to Uhaul prior to this rental. Some to the national call center, and some to individual locations. I reliably got totally WRONG information. I made a reservation with the call center and a real person, complete with giving CC # and a confirmation # that was later changed to different equipment and a different location. The rep spent a good amt of time arguing that I DID NOT have a "confirmed" reservation because I was not there and put my signature on anything. Really? When we're flying from different directions to move these items, you can't make a reservation that sticks? When we finally arrived in person, everyone could not have been more helpful. Including the individual that was very dismissive over the phone. The no answers to arriveal on time and safely is because they are not scheduled to be delivered for a few days more.

Rating:

5.0

Just keep up the great service

Rating:

5.0

Tank you for the Excellent service

Rating:

5.0

Overall I can’t recall a better customer experience. Everything happened exactly how you said it would. There wasn’t plenty of communication via text and phone. Couldn’t be happier with the whole experience. Shout out to Kai who picked up my U-box in Redondo- she was awesome. And went above and beyond with getting my lock issue resolved!

Rating:

3.0

would recommend except for the fact the only receipt they could provide was for over milage

Rating:

5.0

Excellent service

Rating:

4.0

The staff Ivan and I think the other guys name is Marcus provide excellent customer service. They spoke to me when I walked in and brought the truck to the front for me (convenience and customer service). These two employees should definitely be the standard and face of great customer service for this location. My last visit wasn't very good because the two people there, I think James and a young kid with glasses. They don't speak to you when you walk through the door unless you speak first. James came out the back room after being called multiple times and just stared at me and the young kid seemed unaware or lacked confidence in his job. Also, I had to go get my own truck from the back and walk all the wat back to the office when there was an issue with the truck. Another reason why an employee should bring the truck to the front, so they can fix any issue should there be one. Maybe look into the scheduling of staff. Pair the seasoned staff with the new. All staff should provide great customer service. I've rented from Ivan the most and the entire store operates better when he works. Hope my review is taken in great consideration

Rating:

5.0

This was my third U Box rental & as usual everything went very well. The communication and ease of booking made for another smooth move. I highly recommend this service.

Rating:

5.0

Kelli was great!

Rating:

5.0

The system was down so I had to wait about an hour to get checked out. This set my whole day back but the gentleman helping me made things right to the best of his ability. If it wasn’t for his good customer service I would have left there feeling really bummed.

Rating:

5.0

great personal, would go to location agin

Rating:

5.0

The entire team at Carson location is the best!!! Everyone was friendly and helpful. I will recommend to all my friends.

Rating:

5.0

Very nice.

Rating:

5.0

This is out third set of boxes and the service/ professionalism has been outstanding !!!! out of all the items we have sent - ONE small plate was broken - - 2 large mirrors, glass tables all arrived in perfect condition - thank you, again and we look forward to our next , and final set next month

Rating:

3.0

Friendlier and less grumpy staff members

Rating:

5.0

Satisfied

Rating:

5.0

Great staff

Rating:

5.0

Great location ! Quick and understanding

Rating:

5.0

The service was excellent and the vehicle was clean and in great shape. I would visit it again for sure.

Rating:

1.0

The app check in process is horrible. I had to check in via the app on the morning of my pick up, delaying the process. It was not explained to me that I had to complete this prior to pick up. I had gone through everything prior to the move date and was ready to go, or so I thought. Please streamline this process by better communication on how to be pick up ready on the day of the move.

Rating:

1.0

Better customer service and better quality equipment

Rating:

3.0

I was already frustrated because the original location where I was to pick up my halls in Long Beach was not there, so I had to drive. I took 30 minutes to pick up my usual for moving and spent extra money on miles, and the truck was $10 more than the U-haul I reserved one week ago in LongBeach at the standard location I reserved from. It put my entire day back 2 hours. Then, the dolly I requested was the wrong dolly. I was charged for 30 miles and only put 10 miles on it.

Rating:

2.0

When arriving the service was horrible and long I did everything online. I had to wait 35 minutes when arriving to watch a video and for a reference phone call. The uhal employer who call for my reference was very rude my wife said . The man asked her did she know me and once she verify, she knew me he hung up in her face. No thank or goodbye that’s all we need for now. I than waited about 15 more minutes after payment was submitted for them to get the truck to me. I wasn’t expecting a 45 min pickup so tat mad me late to my next appointment. I wish I knew about the long process before hand so that I could had prepared better.

Rating:

5.0

The rental clerk was very kind and understanding. He took the time to show me where to place the rental key after hours. Thank you!

Rating:

3.0

I'm not sure why but the older guy there has an attitude, maybe the manager. I'm not sure why he feels the need to correct customers when they are talking. And his tone absolutely sucks. I get it, you don't want to be there, but your younger staffer was being friendly and trying hard. He was sitting there high and mighty on a bar stool looking down on him and correcting me over some non-sense. That doesn't set a good example for him and doesn't make me feel great either. Be ready for the attitude.

Rating:

5.0

The entire staff including Tim, James, Robert and Jamiel were very accommodating, friendly and professional! I commend them and would recommend this facility to everyone.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Top Notch service, yet again - this is our second set of U~box shipments and everything arrived in great shape. all of our interactions with uhaul employees has been great -

Rating:

1.0

Very incompetent staff! At times the only employee available was a new hire, he stated that upon talking to him (Jamal?) Manager was always out, did not return calls or showed concern or courtesy.

Rating:

3.0

First, I initially rented a truck that’s closer so that I’m not spending my mileage on the pick up and dropping off. But they changed location. This location is much further and ultimately costed $16 just for the drive from and to. Equipment looked like they didn’t sweep inside. And in the end after returning procedure was complete, I was asked to put keys in drop box near entrance of the building but they didn’t have any. I looked all around the building and couldn’t find it. Encountered 2 cayotes in he parking lot while looking for drop box. I had a reservation at 11pm but wasn’t able to pick it up at that time so when I arrived, though it said it was active, I couldn’t pick it up. So I had to cancel it and reserve another. Because it was after midnight, I was in a hurry and assumed that the reservation was for 24 hours because my previous one was 24 hrs, but it turned out that it was only 4 hours and was charged another rental fee. It would’ve been nice to talk to someone.

Rating:

5.0

The guy who helped me was very informative and helpful

Rating:

5.0

The two gentlemen at this location were very helpful and although the auto transport trailer had a ripped strap, they both went above & beyond to swap it out and get me on the road safe.

Rating:

5.0

Everything was great. However, when I made my reservation by phone the representative quoted .79 per mile vs .89 charged at the location for a van. Overall would recommend!

Rating:

3.0

I didn't like the price changes... I chose because UHaul had the best price but I ended up paying more for the truck and extra for the moving guys...

Rating:

5.0

Ivan was awesome....thanks for all your help

Rating:

5.0

Very good customer service well taken care of timely. No problems. Very easy experience

Rating:

1.0

I did not rent anything from here

Rating:

5.0

Thank you for everything U-Haul !!

Rating:

5.0

Extremely happy with this location… I was able to handle a last minute move with the help of U-Haul… Thanks again.

Rating:

5.0

Thans

Rating:

5.0

Excellent service, start to finish. We had a minor hickup that the truck broke down but the staff expedited the service for us and we recieved the containers, in the afternoon of the contracted day. All of our belongs arrived in perfect conditions We will be ordering and shipping more containers , later this month - we already have reserved the containers.

Rating:

5.0

We had the best experience using u-Haul u-box for our move. Everyone was friendly, on time and the process was flawless.

Rating:

3.0

When I walked in there was no one at the counter and I had to yell into the warehouse to see if anyone was there. There was a long line by the time someone walked out from the warehouse. After the General Manager helped me, everything worked out fine, but it took longer than expected. We originally made a reservation at the location on Torrance Blvd in Torrance, CA, and when we arrived, the office was closed so we called and a very rude person answered saying they were closed and our reservation was transferred. He was very rude and we had to call customer service and wait for about 10 minutes to find out where we could get a truck. Very stressful.

Rating:

5.0

Thank you…

Rating:

5.0

Nothing

Rating:

5.0

Excellent service..

Rating:

5.0

Excellent employees

Rating:

5.0

Great service…

Rating:

5.0

Delivery drivers did an excellent job !

Rating:

5.0

Thank you for May rental fast and easy

Rating:

5.0

Everything went very well! The only issue I had was that I was shown a metal pod, and received a beat-up wooden pod. It worked fine except it did not have the same amount of securing rings with which to hold the boxes in place. All worked out fine, and I would do it all over again! I’ll def use the pods when I need them again. Thank you!

Rating:

5.0

Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Thank you

Rating:

4.0

Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.

Rating:

5.0

The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.

Rating:

5.0

I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.

Rating:

5.0

The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.

Rating:

5.0

Thank you

Rating:

5.0

They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.

Rating:

5.0

Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.

Rating:

1.0

very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin

Rating:

5.0

I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Thank you!

Rating:

5.0

They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.

Rating:

5.0

This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys

Rating:

4.0

The staff was very helpful & courteous in helping me with my U-Boxes.

Rating:

5.0

High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers’s fee and pay code. My brother in Ca. happy with service of Carson staff

Rating:

5.0

Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.

Rating:

5.0

Very professional and always prompt. Would highly recommend.

Rating:

3.0

I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.

Rating:

2.0

Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.

Rating:

5.0

Yay

Rating:

1.0

I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call

Rating:

5.0

thank you for your help

Rating:

5.0

I love the customer service here.

Rating:

5.0

I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.

Rating:

4.0

Thanks

Rating:

1.0

I will never use nor recommend your services to any friends or family. Customer service was the absolute worst

Rating:

5.0

Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!

Rating:

5.0

Alll good!

Rating:

4.0

Satisfactory

Rating:

5.0

Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.

Rating:

5.0

Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!

Rating:

5.0

Satisfactory

Rating:

5.0

Satisfactory

Rating:

1.0

I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Rating:

4.0

no comments

Rating:

5.0

Every one was most accommodating!! Especially our driver who picked up & delivered pods ..

Rating:

5.0

We rented a ubox...never saw facility so questions arent relevant.

Rating:

4.0

over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.

Rating:

5.0

Marcus and team provided exceptional service