Customer Reviews for U-Haul Moving & Storage of Carson
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Carson
PAUL H. on
Great service. Super easy to use. Thank you.
jennifer k. on
Very happy with the U-Box experience. I would recommend this to others.
STEVE D. on
Marcus and Kristeena are great representatives of your uhaul location. They and the rest of the ubox team are one of the "all in one" place to go for Ubox and Truck rentals. Thank you. I have been a customer for 5 years and I can only think highly of your employees...
Jonathan I. on
Everyone was friendly and helpful. Didn't have to wait for anything.
dana w. on
They messed up my order. Changes my name from Dana Williams to James Palma. Did not ship my items until three days after the promised date causing delay in arrival. Causing me to lose money from my business. I sell things online and my customers couldn’t get their order because of the delay l. One of my flat screen smart tv 32in was broken even though I put it in a bubble wrap. The staff was rude and not helpful when I call about my concerns. Unless uhaul reimburse me for my tv I will Never use them again.
STHEFANA P. on
Rental part was good the return services was horrible the girl didn’t wanted to be there and give us an attitude . Poor customer service.
william w. on
Keep doing what you do. Mr. Marcus Bell was a awesome help in putting me and my family in the truck we needed. Thank you U-haul??
Jeremy B. on
Nothing Your service was great
TRAVIS G. on
The staff at this location are professional and friendly and very helpful on all levels.I deal with the public in the customer service field with HILTON HOTELS and can honestly say the people you have at this location have not lost the value of GREAT CUSTOMER SERVICE.THANK YOU ALL.
Simone C. on
Great service from start to finish.
Jennifer L. on
I received a communication saying the box was delivered to my driveway in California when it had not actually arrived. Then the box was dropped off later that afternoon.
Azeem M. on
Truck had bad transmission
anthony p. on
U haul boxes arrived on time and safely because I was the driver. Customer service at this location including the manager was nonexistent, there were unaware of my reservation even though they had my boxes and were unable to work Uhaul’s computer software to edit the pickup. In addition, the double trailer I originally requested was unsafe to leave property. Uhaul needs to fix customer service at this location, Taco Bell gives better customer service.
carlos r. on
Just better explication about returning the equipment
SIMEON D. on
Helpful and patient
Mitchell K. on
I found the whole experience very professional. The box was clean and fully equipped with pads. Because of a tight delivery to the original location, the driver had to work extra carefully to maneuver the box into place. This makes moving very easy and convenient.
Judy G. on
Everything was exactly what we needed. I was totally impressed with the young lady who serviced us. She was so young and sweet and kind, but she sure impressed me with her ability. Thank you
Chelsi C. on
Although it was scheduled for delivery for 13th of April it was available before hand. Considering that a customer is moving you would think I want my furniture as soon as possible.
Vijay M. on
The Girl that came to deliver/pickup the PODS was excellent. She provided great service, with smile and answered all our questions. the ones she could not she followed up and called up with answers.
jose a. on
I answered no to all the questions, because I never had to go to the location so I cant really check any of the boxes.
ashley h. on
The Ubox service was such a great option for us. The delivery and pick up personal were so friendly and helpful. We needed access once to one of our boxes over the holidays which was super easy.
Trevor H. on
Thank you
MICHAEL G. on
They were able to accommodate my need for a quick drop-off and pick-up on a Saturday. I appreciate that.
MARLIN S. on
Marcus and Cedric and Everyone else at this location is AWESOME. We still have 1 more Ubox at this location.
Glenda A. on
very disappointment I was storing practically my whole house and what shows up is two small storage bins and still want to charge me for delivery And pick up and one month disappointing disappointin
JENNIFER N. on
I moved from Oregon to Long Beach utilizing a U box. The staff at this location were absolutely wonderful. So kind and helpful. Best Uhaul experience I've ever had (and I've moved a LOT)!!! Thank you!
JOE M. on
They couldn't be a better endorsement than I can provide because they called m today my payment had not gone through & they're giving me some time to address it as I'm @ the hospital.
yvonne c. on
This is one of my favorite Uhauls. I use to go here a lot but I moved.. Everybody at the store was great .. Miss you guys
VERONICA M. on
The staff was very helpful & courteous in helping me with my U-Boxes.
jim l. on
High praise for Anne, Mgr of Lex.,Ky terminal. Unhappy with reservation Ctr. over quote for Movers’s fee and pay code. My brother in Ca. happy with service of Carson staff
Marilyne L. on
Angela was skillful with delivering and picking up the U Boxes. Everyone I talked with was pleasant, I am very pleased with the service.
reginald b. on
Very professional and always prompt. Would highly recommend.
Darran H. on
I used Ubox service, so I never saw this facility first hand. So I can't really rate it. But I can rate Ubox service as a whole. It''s overpriced vs just hiring movers.
cromwell m. on
Still haven't heard back (going on 10 days) w/r/t the complaint i lodged on the inadequate staff training that resulted in me being charged for an additional month rentals on the 2 UBoxes i rented.
Janae A. on
Yay
BARRY L. on
I called several times trying to resolve my issue, even left messages for Marcus Bell @ 310 847 0116 WITHOUT a return call and Carson office directly. I also was promised a credit and follow up call
seungyoo p. on
thank you for your help
Yosseli S. on
I love the customer service here.
Alan P. on
I did not physically go to the facility. I had a UBox shipped there and then delivered to my house. Jennifer who brought my box provided above and beyond customer service. She was outstanding.
EVON R. on
Thanks
Monica W. on
I will never use nor recommend your services to any friends or family. Customer service was the absolute worst
Yara F. on
Marcus is very helpful. He understood the situation, made recommendations and accommodations as necessary. Thank you Marcus!
KIM P. on
Alll good!
GREG D. on
Satisfactory
Luis Q. on
Amazing customer service! Best experience I've had at a U-Haul center, which my experiences are typically bad.
SHAWNEE S. on
Everything & everyone was professional, clean, knowledgeable & very helpful. Awesome staff!!
greg d. on
Satisfactory
greg d. on
Satisfactory
Frank G. on
I dont have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Marisa V. on
no comments
jaydeen w. on
Every one was most accommodating!! Especially our driver who picked up & delivered pods ..
martha l. on
We rented a ubox...never saw facility so questions arent relevant.
chaithanya tuma k. on
over all good service, but need an much improvement on transit! 1. Date and time of pickup. 2. from where Ubox is coming. Details of each U haul locations and contacts like FedEx.
Sania F. on
Marcus and team provided exceptional service
David M. on
:-)