Customer did not leave a comment.EUGENE M.
Customer Reviews for U-Haul Moving & Storage of Carson
Rancho Dominguez, CA 90220
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mervin G.
Customer did not leave a comment.Michelle V.
Customer did not leave a comment.Randy J.
The best Uhaul experience ever! Great location near my house and nice store vibe. Thanks ðŸ˜ŠStacey S.
Customer did not leave a comment.RECHINDER DINESH P.
The rate was double the quoted phone/internet rate(I did both).MATTHEW T.
Customer did not leave a comment.DUPRIE L.
The truck was amazing, NEW! The dolly's, pads and were not in the truck when I got home, my wife had to expend an hour going back and forward to pick them up. Nobody ever apologizes for the mistakes. The gentlemen taking the truck back was a complete different experience, very professional and understanding. The crew I hired wasted a whole hour waiting around to move things. NO GOOD!Aaron A.
Customer did not leave a comment.MARIO R.
Initial Drop-off: Fine The drop-off of the U-Haul U-Boxes was more-or-less fine! The staff was friendly, overcommunicated, and everything arrived on time and when it should've. But because I wasn't there to sign for them, I wasn't able to verify the number of furniture pads sent. On the inside of each U-Box it says '24' per box. I had 3 U-Boxes, so you'd think there'd be 72 pads? Nope. 48. A full 24 were missing. All of my receipts say '72', so I assume U-Haul is going to charge me for their mistake now. If not, then great. But the inaccuracy in what I received vs. what showed on the invoice is a mark against the the CA location. Delivery: Total Disaster Then there was the disaster of the final delivery. For over a month I had a date set. The boxes shipped and arrived nearly a week in advance of the delivery date. I get sent an email saying if I had a date sent, someone would contact me. Well, the date passes and no one contacts me. I have to wait on hold 30+ minutes 3 separate times to get a date set and register my complaint. Because it's going to take them 1.5 weeks to deliver it, I'm going to be charged 'rent' on the boxes. I'm promised a 'VIP Certificate' for the delivery--no such certificate ever arrives. I'm told I need to speak to the location manager to get a refund on the 'rent' I was charged because U-Haul screwed up the delivery. But, I get a new date set. Great. The date arrives and the delivery driver calls... but it goes to my silent SPAM filter. I call back in 10 minutes, he doesn't pick up. In fact, he doesn't take calls (he never once picked up the phone for me either time interacting with him). U-Haul uses this an excuse to cancel my delivery, saying that they needed to know where boxes were supposed to go. What the F is the point of having part of the web portal allow you to tell them where they should go, if this information isn't going to be relayed? I have to call again and wait on hold 2 times, 30+ minutes and get it set for the next day. So, finally, the next day they get here. At 6:56 AM. The day before, for a delivery time, I was told 12 PM - 4 PM. This just seems like an extra F-you from the U-Haul staff at this point. But, whatever, I was going to be awake in 4 minutes anyway and I'm happy to have my boxes. While out on a trip to Home Depot, the location manager tries to get a hold of me and leaves a message saying a refund would be processed. In his message he leaves a general U-Haul phone number. So, again, I have no way to directly reach him. Eventually, I get refunded on only 1 of 3 'rents' on the box. At this point, I'm pretty sure the company just relies on the fact that they have unrealistically long phone wait times to circumvent -actual- customer service. U-Haul should be ashamed.Gary H.
Customer did not leave a comment.REYES M.
Customer did not leave a comment.Paul E.
Communicate better with the customer. This is not an issue with the location but with the experience of the mobile pickup. I was sent a map that was inaccurate and had the wrong information. I also have rented many vehicles in the past and it took me almost 30 minutes to get my truck via mobile. It would have been better and quicker without mobile.Johnathan S.
The $19.99 advertisement is misleading. Once the insurance ,mileage and gasoline replacement is added in, it's well over $70. Since you scare people into adding the insurance, your price should at least be $39.99 + additional varying fees depending on your use.VICKI F.
Everything was great. EXCELLENT CUSTOMER SERVICE !! HIGHLY RECOMMENDED UHAUL LOCATION ðŸ˜ŠReyna N.
Customer did not leave a comment.MARGARET J.
Customer did not leave a comment.JESUS R.
I spent average 2-3 hrs on each day; e.g. with manager, Benjamin, starting on Friday, on 8/27-29. You informed me that the shipping is delayed to 9/7 from 9/4 originally, so I had to arrange my truck delivery day on another day from 9/4. Then, you guys notified me of the shipment availability on Rancho Dominguez via email on the right previous day while I had to change the delivery date to 9/10 (because YOU REPORTED that the delivery got postponed to 9/7.) I was like spending 2 hrs with yr guys in a daily basis because of yr poor communication. Then April, ali of sudden called me on Saturday,8/28, saying that it could deliver on the same day, Saturday. I was able to arrange the truck delivery & helpers, all together, thru Movinghelp.com at $285 on Sunday ! I realized it didn't work with me on delivering on Saturday as I couldn't arrange helpers all of sudden, and because I couldn't reach to anyone (or April) in the regional no., 424 329-5296, to cancel the Saturday service I ended up paying $300 for helpers on the day (I addressed this issue via email to yr guys right away on Saturday) My point was not only being so confused with yr changing dates and poor information, and spending time on the phone on each day accordingly, and it ended up causing me $300 additional in arranging helpers for the sudden delivery. It's way more than my budget. My landlord with super charged because Ubox wasn't picked up within 48 hrs, as a result they charge me $75 for their garage fee as the super had to park his truck on another garage. I need the money back of shipping and delivery of truck !! I'm gonna escalate this issue to corporation dept.HyunSook M.
I will use this location in future, site manager Marcus was great!Daryl P.
Marcus and staff are very helpful. They listen to your needs and always willing to assist.JAIME P.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.VICTOR T.
Change service team. They tried to over charge me.DAMIAN P.
Customer did not leave a comment.Conneley M.
Check in and out was very easy. No problemsCHARLES H.
My brand new mattress in plastic arrived with dead baby roaches on the inside and I had to throw away a great deal of my belongings. UHaul was not helpful or remorseful of my loss. Instead, the UHaul workers explanation for the roaches was an explanation in regards to how roaches lay their eggs and how long they take to hatch.Geanna M.
I notified warehouse that my movers were to pick up my u boxes three weeks prior and when my mover arrived there was no reservation. He was terrific and did what was necessary to obtain the boxes.L G.
Customer did not leave a comment.Gilbert C.
There were at least five employees that I saw at the location who would come to the main floor from a back room and quickly return to the back room without acknowledging the customers who were there waiting for assistance. I personally waited in the lobby about 45 minutes while observing other customers come in and wait as well. The was another customer who came in and waited about 20 minutes without being helped. The picked up items they wanted and left with them without paying. When I reported it to the staff member who finally helped me, his response was â€œwell it's not coming out of my pocketâ€.CAROLYN W.
Customer did not leave a comment.Steve S.
Cindy the driver who delivered the Uboxes was incredibly kind and patient. We were dealing with a death in the family and trying to coordinate emptying an apartment. Thank you!Whitney B.
The GM Is a great guy! Good PR and always helpfulJOSELITO M.
Customer did not leave a comment.CHARMAYNE O.
Customer did not leave a comment.ALFRED E.
Customer did not leave a comment.Joseph R.
Great serviceLIZBETH V.
Customer did not leave a comment.Jordan B.
I would highly recommend this location to other who are looking to find a reliable U-Haul location.Audra R.
Staff was very knowledgeable and helpful. I used the Torrance location a couple of weeks ago, the lady was so unprofessional.ANDRE W.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.KORINNA D.
Don't change one thing keep it just the way it is Everything went perfect five starSTEVE A.
Customer did not leave a comment.Emile B.
Maybe include the appliance dolly that you charge me for, and wasn't in the truck...Frank R.
They can be honest in charges.JOHN SAKIR A.
Customer did not leave a comment.LORIANA M.
Don't make guarantees you can't keep.Brandon W.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.BENJAMIN G.
Customer did not leave a comment.Onyedinachi I.
My boxes delayed in 2 weeks and because that U-Haul charged my an extra month. To come and pick up boxes, U-Haul also delayed, 2x. I won't recommend U-Haul for anyone and I won't use never againCarlos E S.
The staff was great. Friendly and courteous. It was my 2nd time renting from this location. They had vehicles available each time.Calvin B.
Customer did not leave a comment.HUGO M.
Customer did not leave a comment.Cynthia F.
Customer did not leave a comment.Leshette M.
This is the best location by far to do business. The staff is polite and the vehicles are always in tip top shape.VINCENT B.
Great customer service and fast and efficientLIZBETH S.
Customer did not leave a comment.EYASU M.
Customer did not leave a comment.Sena D.
Due to the current state of affairs, the equipment should be disinfected. Once I returned home with my rental I felt it absolutely necessary to wash my hands and then sanitize the truck before further use. Greasy fingerprints and food particles and crumbs were all over the cabin area.Denise M.
Customer did not leave a comment.Matthew L.
Good customer service in and out quickly and return just as fast.Max B.
need more customer serviceENRIQUE L.
Customer did not leave a comment.Esther K.
Your website was useless to me. It would never acknowledge I had an order, let alone let me manage details. Every time I tried to call a location directly, I got into your automated system and I have literally held for HOURS over the course of this process, being dropped, hung up on, etc. We didn't get the correct number of blankets, so I had to ask for a credit since we had paid extra. However, the deliveries, pickups, and shipping went pretty well, except for the destination delivery and pickup, which were difficult to deal with since we don't live in a neighborhood where an 18-wheeler can navigate. Also, your people were friendly and at least feigned interest in helping us, except for the person who loudly yawned while I was trying to explain something to her, apparently I was keeping her up. If Uhaul doesn't do something about their website and excruciatingly long hold times, I won't be using them again.Kathleen G.
Customer did not leave a comment.Connie C.
Customer did not leave a comment.MICHAEL C.
Very fastJOSE C.
Customer did not leave a comment.Daniel O.
Customer did not leave a comment.Ignacio G.
The staff was fantastic! Super helpful, explained everything and made sure all was good with the pick up and return.KHALEL D.
Nothing. Just keep it up.IGNACIO T.
Improve on U-Box delivery scheduling by hiring 3rd party contractor when during peak season like this but over-all I am still satisfied with the great customer service accorded to me by the San Antonio, TX Delivery group that erased the delivery delay of my U-Box. Great job to Sir Anthony and his staff.roy J.
The online portal never updated when my items arrived so I didn't know that they were at the U-haul facility destination. I tried to call but the phone number only went to the corporate line and rang for over 30 minutes. I never got ahold of someone to ask if my items arrived. I finally went to the U-haul place the next day and my items were there. I was a bit frustrated that I wasn't updated.Madeleine D.
Make sure the van is washed.VICKY W.
Customer did not leave a comment.ROSA A.
The rep was very customer friendly, he was efficient and opened when I arrivedCAROLYN P.
Customer did not leave a comment.Van B.
Customer did not leave a comment.Kyle O.
Make sure the gas tank is full; espcially when it is a oneway and they only give you a certain amount of miles.regina T.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.MARLON W.
The truck was a little dirty inside. It had a musty scent. The truck bed had broken glass inside. Perhaps the vehicle was cleaned/prepared in a rush.Angelique M.
If this review was for my experience after it left Long Beach Ca it would be 0. The worst customer service, in CO they charge the wrong card on file. My pricing on what I was to pay kept changing. I over paid by $80. I had to open a case for my account. I would never use your company for another move like this in the future.Heather S.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.Shan T.
Customer did not leave a comment.Michael O.
I was there to correct some charges and number the number of boxes I had, Service was great.Dorris A.
The gentleman that helped us is amazing, he answered all our questions, he also know what he is doing and easy to talk to. I Revisited this location because it has what I need and it makes checkout easy. Please continue to keep the staff happy and make sure he has the resources to help me.Ali K.
Customer did not leave a comment.brenda H.
I ordered a ubox with the time frame of up to 2 weeks as our drop off date. But after the container was packed and picked up it jumped to an expected delivery date of 2.5 months. Absolutely ridiculous. But I said, okay ill have to call and see where it is in a couple weeks because thats way to long. Ive driven across the country and back faster than that. About 4 weeks later I give uhaul a call since ive had radio silence since they picked my belongings up. I asked to find out where my box is and had to transferred to a manager. Finally get ahold of a manager, who informs me it's already in the City we moved to. Then I asked for long. They said TWO WEEKS. TWO WEEKS UHAUL HAD MY BELONGINGS IN MY CITY AND DIDNT LET ME KNOW. At first she said i should have got an email. When i said i didnt she gave excuses 1) she said well it's scheduled to move closer to you. Ma'am I drove half way across the country with two cats to move. I can drive 20 mins for my belongings. But as a customer you should be notified when it is near. 2) I didnt pay for the shipping yet. But y'all have a card on file so that means YOU didnt charge me. 3 then she said well you didn't schedule your pick up till Aug 2. No, y'all changed that after you picked it up. I didnt ask to be on the floor of my apartment for 2 weeks. I could have had my belongings 2 days after I moved in not 2 weeks later. I will not be using this service ever again. I will most definitely not be recommending this service to anyone. Ive had better communication and customer service when buying from a sketchy website based in China than a US moving company. What a shame.Acacia C.
Customer did not leave a comment.CHRISTINE K.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Crystal N.
Very professional, helpful, patient, more helpful than any other uhaul business I have visit in the last 20 years, and they are more honestConstance C.
Customer did not leave a comment.JINOCARLO A.
Customer did not leave a comment.Virginie S.
I love this location. Everyone is soooo helpful. Thank you U-haulMARILYN L.