Customer Reviews for U-Haul Moving & Storage of Castleton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Castleton

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Frank L. on

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I’ve used this facility multiple times over the years. It’s my go to location when needing a reasonably priced, well maintained vehicle for any moving endeavor I’ve been involved with.

Jose M. on

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Blair F. on

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Your online reservation experience could NOT be any WORSE!!! I had to call 3 times to correct the reservation as it kept reverting to automatic standards, and even when I came to pick up the trucks, it was still wrong. On the other hand, Carrie George, General Manager, was awesome with her customer service and made everything right with a smile and I could not be more pleased with her efficiency and kindness!!!

BRYAN B. on

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Marie W. on

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Nicholas S. on

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Customer service was poor.

Natasha O. on

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Only thing: I was informed about the online return option but it wasn't explained in detail. I was not told that I had to take pictures when I dropped off the trailer... So, when got back home and tried returning the trailer online, I was unable to do so without driving all the way back to the drop off location to obtain photos. Ah! Recommendation: please explain this online drop off option thoroughly. It was inconvenient to have to do more traveling, to say the least. Other than that, the customer service was great! They were all super helpful otherwise. :)

William T. on

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Mark C. on

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Donna M. on

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Roll over call communication between call center and UHaul location for my move out failed. Center handled cancellation efficiently but location still charged following month rent.

Anthony G. on

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Taylor was very helpfully in finding the right trailer for my needs. Even went out and hooked up the trailer on my Jeep. Thank you!

Tecordea J. on

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Carl S. on

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Glenn B. on

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CJ was very helpful and had a positive attitude!

Samuel D. on

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The instructions for the cargo van I rented indicated the keys were in a lockbox in the back of the van. This location keeps those keys in lockboxes attached to the side of the building. I spent far too long looking around the back of the van, wondering where said lockbox could possibly be hidden. Only another customer helped me. This inconsistency needs to be addressed.

Dean W. on

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Dee Dee S. on

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The app was difficult to get started at the time of my pickup. I was picking up before hours and the link to begin check in was still grayed out. Thank goodness there was someone there from the store already and he helped me out.

Liane S. on

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Quick and easy, thank you!

Andrew H. on

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David M. on

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Timothy S. on

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Correll P. on

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Nader R. on

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Amanda and Carrie the manager were very pleasant and helpful, I had a problem with an old bill and they helped me solve it.. you got me a customer for life..

Tamara P. on

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Randal K. on

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Martin R. on

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Taffani D. on

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John F. on

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Great staff

Harry C. on

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Steve N. on

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jene w. on

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Drop off location was not 86th street in Indianapolis. We dropped the truck off near Fishers, Indiana

Joshua S. on

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jennifer m. on

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The staff was wonderful my only complaint would be that the gate was always open.

Stephanie D. on

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great customer service and great location, Will use again in the future

Dianne S. on

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I did have an issue, but the manger Carrie was able to take care of everything and make it right. I appreciated that.

Tyler c. on

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I was given a truck with tire pressure issue and not driving right..Got back to the storage unit to drop off a load and someone's lock is on the unit I rented.Since it was after hours I had to wait ..

Luke R. on

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Rented truck & was offered 1 month “free” storage for 1 bdrm apt- was so small & had to pay full price when we arrived for a larger unit w/NO discount. Conniving ploy by uhaul taking advantage of cust

Thomas M. on

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Parking issues

William S. on

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Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

Hattie H. on

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Excellent scheduling flexibility and tracking updates.

Danielle G. on

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Very great personalities

Julie F. on

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All good

Barbara F. on

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No comment

James D. on

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I would possibly recommend this facility to a friend. Point being the time to rent a unit seemed very long. I own 2 facilities of my own and we do not tie our customers time up that long.

Rashaad d. on

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This place sucks

Joshua L. on

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Great service and helpful.

Heather B. on

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Candace D. on

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I am very disappointed in my experience with Uhaul on this particular move---i have used your service many times over the years, and this particular scenario has caused me to reconsider other choices.

Thomas S. on

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Highly recommend this facility. Great service, friendly and well organized.

Shay C. on

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It went great!

Brian M. on

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Great group of people ready to help, thanks

RAGOTHAMAN A. on

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Excellent service

James C. on

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Very helpful and courteous throughout. A pleasure from beginning to end.

Mary W. on

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Excellent service!

Paul R. on

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Great work!

RODNEY LORENZO E. on

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My time at uhaul was outstanding for me with no problems at all, thanks for your service

macaira o. on

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The staff at this location was great!

Ty O. on

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The Unix experience was excellent. The staff at your Castleton location are very helpful and attentive. I will recommend to my friends.

TERESA K. on

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Do I get a refund for the days that I paid for after we moved out?

Judy r. on

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Everything came as I packed it. No breakage etc. Everything happened as explained to me. Both in Utah and Indianapolis the pickup and delivery were done by excellent employees. I am well pleased.

Mary W. on

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Excellent service!

John F. on

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Great service.

JacquelinRoche M. on

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Made my Experience Better with Uhaul

Jason W. on

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They were beyond helpful at a time when I really needed it.

CHRIS A. on

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I have used Castleton U-Haul Storage in the past and will use them again in the future. Great people to work with.

Latika W. on

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The service at this location was Excellent! But I did have some water damage to a few of my items

Ted H. on

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In all my year or so renting from there they would NEVER answer the phone. Everytime, the call would go to the call center and they would say the manager would contact me (NEVER)

Herman L. on

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Driver and call center was very helpful !

Cary C. on

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While closing my account, the guys used cursing. A little to unprofessional.

JACOB W. on

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Staff was very unsure about how unbox worked. Was charged because the ubox arrived earlier than scheduled. Although ubox is the cheapest option I would recommend someone else pay a little more for pod

STEVEN H. on

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In a situation that could have been completely miserable, Uhaul saved the day, and my back!

Donald M. on

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Very friendly rental company in Hot Springs, Arkansas. Easy to deal with and supportive. Steering on the truck had a lot of slack and needs attention. Very challenging to drive in windy conditions

Indiana Limesto S. on

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I did not visit the facility, all booking was done by phone. I especially want to commend Kim the delivery driver for her attention and customer service, she is out of the Martinsville office.

Ruth V. on

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First, they informed me when I rented my truck that free storage was available after the move for a month. Second, when I came, they worked hard to get me a big enough space for my things. Thanks!

Kendall T. on

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Great experience for our storage needs. Highly recommended. Helpful staff.

sandra c. on

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Very helpful and kind staff

Robert G. on

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This may be more reflective of the process, as opposed to the people (who were nice when I talked to them). There was massive confusion with releasing my boxes that put my move in peril

KERIN G. on

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Although there was a great deal of dust and spider eggs in the unit when we emptied it out, everything was dry and undamaged by mold or mildew. We hadn’t been there in several years, so we pleased.

Rudy P. on

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The only problem I've ever had with U-Haul is the U-Box business. It has many problem, too many to go into here. It's not the people or phones, it's the way U-Haul has structured it. TERRIBLE!

EDWARD B. on

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http://www.nydailynews.com/news/ny-news-arizona-billionaire-rottweilers-20180627-story.html. Read this article and decide if Uhaul deserves your hard-earned money. Attitude permeates this business.

Liwen L. on

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Good service

BAOLONG Z. on

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Excellent Service

Kendall T. on

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Staff was very helpful and courteous. I highly recommend this facility!

HEIDI S. on

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keith a. on

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Customer service for portable storage unit was excellent.

briannah p. on

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Thank you!

robert r. on

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Horrible customer service

CARL G. on

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Don’t ever use this place for UBox storage or shipping. They only have one person that handles that portion of business and it is like pulling teeth getting in contact with them to access your stuff!

Corey J. on

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I met Kimberly over a year ago regarding my UBoxes and she always made herself available and returned my phone calls. Jonathan was extremely helpful and made my move very easy. Thank you!

Joe B. on

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The storage area in the back was a little dark at night. Nevertheless, the staff was professional everytime we interacted.

WILLIAM H. on

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Rented two U-Boxes for home project. Kimberly was exceptional to work with. Flexible, professional and accommodating. Much appreciated. Great experience.

Marilyn B. on

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Although customer service was great, but it hard to reach by phone got the answering machine every time I called! That problem needs to be addressed!!