Customer did not leave a comment.RICHARD C.
Customer Reviews for U-Haul Moving & Storage of Castleton
Indianapolis, IN 46250
(N Of 82nd St & Bash)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Vincent A.
Customer did not leave a comment.Larry V.
The person that spoke to me when I brought the truck back should be fired for his very rude and disrespectful mouth he spoke very disrespectful and rude I will never use u haul again. Due to my experience and never received a receipt after my returnMaria B.
Great customer serviceFelicia B.
Customer did not leave a comment.Tony T.
It was simple, quick and the people were very friendly. The online registration made it easy to get started.Daniel H.
Customer did not leave a comment.STRAHINJA S.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.angieleta G.
very good experience.rod K.
Customer did not leave a comment.James W.
Well managed professional timelyCurtiss M.
Customer did not leave a comment.Shaunna R.
The manager Tony is amazing, very professional and tactful.wanda l. | First Impressions
Great Manager on duty., I really appreciated his professionalism and experience In management.WANDA L. | Overall Experience
Customer did not leave a comment.david D.
nothing, really. it was a pretty busy location so it took a while to get checked out and get on my way. not sure anything could be done ... staff seemed very knowledgeable, very friendly and were getting people in/out as fast as they could.Dan Y.
Agent was very helpful in suggesting a tool for moving my refrigeratorBrian S.
Customer did not leave a comment.John A.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Timothy W.
I would have appreciated a clean windsheild from the start as there was no way I could reach it totally to clean it at a gas station. The interior was clean, however! The van handled well full and empty for which I was very grateful.Nancy P.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.donnicia b. | Overall Experience
Customer did not leave a comment.eric F.
They charge your card random things after you turn it in, I would not rent with them!Nostalgia P.
Having the contactless app properly work would give this place 5Stars.Dannielle Y.
Great service and friendly, helpful staffJohn P.
The van I used smelled like urine. I was in a time crunch and needed to use it or I would've rejected it.Seth B.
Customer did not leave a comment.BOAZ F.
The staff was excellent and the trailer was clean and worked out perfectly for us. I would definitely recommend this location for any moving needs. I will be using them again if and when I need a trailer again.Monte H.
Staff very accommodating!Dennis B.
Customer did not leave a comment.Johann S.
Customer did not leave a comment.William S.
The truck share process is fast and easy.Jessie F.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.Jim G.
Initially, I was pleased w/ the installation experience. However, upon attempting to rent a trailer in another state later, the associate there determined that the installation failed to verify that the lighting wiring performed correctly. Upon inspection, the associate determined that my brake light wiring had been damaged during installation and was not functional,,, for my vehicle or a trailer. Attempts to contact the installation site have been fruitless. The damage claim process is completely frustrating with little to no customer concern demonstrated.John B.
Need to clean inside windshield. Was hard to see out of. Oil change light was on. Staff always helpful. Still waiting for receipt email that I returned the vanâ€¦HEIDI C.
Windshield was very dirty inside & out had to clean before I got on the road. Need to keep windshield wiper fluid in vehicles.Kern P.
Never got a receipt on my rental. I want a receipt.Ronald A.
Customer did not leave a comment.derk H.
Britney was courteous, efficient and accurate. She is an asset to your organization.Allan C.
Customer did not leave a comment.angela M.
Customer did not leave a comment.Chris S.
At first, the lady seemed to be having a bad day but I let her know what an amazing experience her location was and she perked up. I pulled up and did not have to exit my vehicle. A gentleman unhooked the trailer quickly and put my brake cord in my trunk. Done. Great experience!Kirsten F.
Customer did not leave a comment.Brad M.
Everything was awesomeJOHN G.
We drive for 5 hours in a hot day with no AC. Uhaul gave us the name of a service provider to recharge the AC. According to the mechanic who recharged the AC system, the AC vehicle had been damaged in the side where the AC lines were. He recharged it but that literally held for 2 minutes. We ended up swapping out the truck and drove back just fine. So Roadside Assistance was great in resolving that issue. Also, the first truck had only one working headline and you could not unlock the driver side door.David A.
Customer did not leave a comment.Gregory R.
Customer did not leave a comment.David K.
Customer did not leave a comment.Kelley S.
The truck on the outside was in really bad shape. You could tell people smoked in the cabin. The website changed my time because "they didn't have one until then". We picked it up earlier than 10am and it was just sitting there. The people at the uhaul place were extremely nice and helpful. They understood my frustrations and tried their best to alleviate the situation. They were awesome!Kyle R.
Nothing from what I see you guys go above and beyond already and we appreciate the kindness and the gratitudeLeonard L.
Customer did not leave a comment.tom F.
Customer did not leave a comment.Khalid B.
Customer did not leave a comment.Carmel L.
Customer did not leave a comment.JOHN B.
Still haven't received my final bill.Mark S.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.chris M.
Customer did not leave a comment.Richard P.
Everything went fast and smooth. Everyone was very pleasant and helpful.John H.
It was extremely inconvenient to have to drive clear across town. Past several other uhaul businesses who couldn't take the dolly. Not to mention having to pay a premium for not returning the trlr to the originating dealer who was 60 minutes away (in traffic). The rental ended up being double what I expected.Jeffrey K.
The gentleman that helped me was friendly and professional. I would do business with that individual any day of the week.Nathan P.
Check in person was snarky, rude and racist. Disrespectful to the elderly gentlemen that accompanied me.Caryn V.
I walked in to check the truck in and was not even greeted before he told me I parked in the wrong spot. I asked where to leave it and he just pointed. I was charged for 338 miles and only used 209 from my old house to my new place. I asked about it and the guy shrugged his shoulders. Never said a word to me so I just left. Still haven't received a receipt either. Seems like U-Haul is doing away with customer servicekevin H.
Customer did not leave a comment.Jennifer C.
What I feel is that you changing to much on mileagewendell S.
Customer service at this location is terrible. The employees are rude and abrasive. The air conditioning on the truck did not work and I was not offered another vehicle nor any assistance when I called to report the issue.KELLY P.
Customer did not leave a comment.FLORDIA I.
All great experience, BUT your survey email link is NOT working .... could NOT recognize my fully paid contract + receipt.Tim L.
good service and friendly staffNeil N.
This is not the location's fault, but I had to wait over an hour for the truck and trailer. First because the truck was locked out of the Uhaul system. Then the trailer had a system issue. Then the trailer had a blown fuse. And after I got the vehicle it was on low fuel. So after waiting over an hour for the car, the first thing I had to do was fuel it. And to top it off, despite the delay in receiving the equipment someone called me promptly at the original return time asking where it was and why it wasn't back yet. Again, the location was great. The people were friendly, helpful and apologetic. But the process was absolutely awful.NICK F.
The staff was friendly and helpful. They had to fix my wiring on my tail lights for trailer lights to work properly because they were installed wrong by someone else. Happy to have it fixed! Highly recommend this location.Kristin S.
Charged for gas even though i filled it with gas to the line as I picked up. We were told to pick up the UHAUL at 1:30 am and when we should up, there was not anyone. We could not even get hold of someone for an hour. Overall, UHAUL sucks. Never again.Firooz Z.
Customer did not leave a comment.Michael T.
The branch manager was great to work with. The facility was busy and he was able to do multiple rentals at the same time. great experience from start to finish.Karl K.
Make sure the customer gets a final receipt that includes final charges upon returning the equipment. I've been waiting for a receipt through my email and have not received one.Steven C.
Great job by allTodd L.
Customer did not leave a comment.dejuan P.
The drop location was excellent, the customer service before then was awful and I have charges that are incorrectnikki F.
Easy and convenient.Edward P.
Initial reservation was messed up as our trailer was given to someone else in the MIDDLE of checking in. We came exactly at our reservation time. Moved to next day and then forgot to load dolly. So had to return to get itTony J.
Customer did not leave a comment.Linda M.
The 20' truck was "old" and beat up. It did the job, but the piece of equipment was worn out.Larry P.
Customer did not leave a comment.KELLY P.
Person behind the counter was helpful and nice.SARAH B.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.KAISE H.
Equipment worked well & was ready to go when I arrived to pick it up.Peter S.
Customer did not leave a comment.Dan H.
Customer did not leave a comment.Gabriel B.
Customer did not leave a comment.James L.
Customer did not leave a comment.JASON R.
I made a reservation for a trailer. When I arrived, the location was out of trailers. No apology, just "we don't have trailers." I was calm and polite and explained I had a reservation. I was told I could wait for one to come back and that's all they could do. Fortunately, one came back but it was larger. I asked for the original pricing to be extended to the larger trailer. They made me feel like this was a big deal and they would do me the favor this one time. Needless to say, if I make a reservation for a trailer, then I expect there to be a trailer when I arrive. I felt like I was in the famous Seinfeld episode. This stress was unnecessary and the lack of compassion and concern was disheartening.Jason P.
Customer did not leave a comment.Travis G.
Manager Mr. Murff was very helpful and personable. He seems like a great asset to your business.DAVID Y.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Kevin R. | First Impressions
Staff was hit nd miss on friendliness. I was not given. Choice in lock to use and was charged for the lock on the unit. After a year of renting it the key broke off in the lock on moving day. Was told it was 24 hours for a locksmith and would be $50. I would have used my own better lock, if given the choice. Then for them to tell me it was on me to figure it out was unacceptable.Russ K. | Overall Experience
Customer did not leave a comment.KERWIN L. | Overall Experience
Customer did not leave a comment.Alissa T. | Overall Experience
The associate that helped me was very friendly.Jodell C. | First Impressions
Been nice if they would of walked me to my unit instead of haven to find itjeff p. | First Impressions
Customer did not leave a comment.JAI S. | First Impressions
Customer did not leave a comment.Jane P. | Overall Experience
Storage is generally *very* expensive, and uhaul rates were about 30% less than their competitors. Everyone at the facility was knowledgeable and patient. I'd an urgent issue present itself, and they were most understanding of my need to take phone calls. It was very refreshing. Absolutely a 10/10! The head of the Castleton, Indiana branch (on 86th street), Hailey, maybe, was completely delightful to work with, and her (clearly new) employee, who's name cannot recall, was attentive and considerate.Jessica B. | First Impressions
There was little maintenance regarding ice management. There was a large area of ice directly in front of my storage unit due to a gutter next to the unit.Jordan C. | First Impressions
Great serviceWillis D. | First Impressions
Customer did not leave a comment.Dan C. | First Impressions
The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!WANDA L. | First Impressions
The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .julie g. | Overall Experience
Great customer service !Mark M. | Overall Experience
Customer did not leave a comment.Jane P. | First Impressions
Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.Bryan R. | First Impressions
Customer did not leave a comment.Ashley G. | First Impressions
Customer did not leave a comment.terri m. | Overall Experience
Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JDJohn D. | Overall Experience
Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.CHRISTOPHER H. | Overall Experience
Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.David M. | Overall Experience
The outside storage was unorganized and looked like trash. I had to find a place to store my boat because my neighborhood would not allow me to bpark in the driveway. I only had the storage for 3 months and they told me they would no longer store boats and RVs because of renovations. A huge disappointment for me, it’s difficult to have to find a place to store a boat when I thought I had already had a place.Pamela R. | Overall Experience
Prices are too high.KATHY M. | Overall Experience
Tony & Nate were very helpfulKelyn C. | First Impressions
Customer did not leave a comment.Matt H. | Overall Experience
Customer did not leave a comment.TIMOTHY D. | Overall Experience
Besides the trash everywhere around the storage lot, the gate constantly had issues and nobody would answer the intercom. That then forced me on multiple occasions to wait in the long line of people picking up trucks just to have somebody help me get the gate open. Only 2 out of multiple people I’ve interacted with there (manager and a guy named Nate) had a positive attitude. Everyone else made me feel very unwelcome and like I was inconveniencing them.Colin B. | Overall Experience
Avía mucha basura y solo me avisaron que serarian el lugar 1 mes después que me mudeGuillermo T. | Overall Experience
Customer did not leave a comment.JENA R. | First Impressions
Services were very good and the website made changes very easy. Moving was a lot less complicated.kathy m. | Overall Experience
Customer did not leave a comment.laquan n. | First Impressions
Customer did not leave a comment.TIMOTHY D. | First Impressions
Customer did not leave a comment.Jacob B. | First Impressions
Customer did not leave a comment.Mark S. | Overall Experience
Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.Madeline C. | First Impressions
Customer did not leave a comment.Candace H. | Overall Experience
Was not given (or told we would nee) access to our unit and was unable to move our stuff in after hours.Charis B. | Online Move In
The staff was not helpful and do not answer the phones or if they do, they put you on hold for over 30 min several times and then do not get back to me which is very disrespectful. The storage area they gave me was a dump, underwater, trash everywhere, old mattresses, dog feces, broken glass, all kinds of trash. I moved all of my things out and they continue to charge me for the storage unit when it was empty for 2 weeks prior to my move out date. I am still getting letters saying I owe money that I do not owe anything?? Seriously I would never use or recommend U-Haul again to anyone unless they change some things and clean up the junkyard. I was disappointed in the level of service and poor conditions for my valuable furniture. I am a very fair person and I only say the facts because I don’t like to say bad things about anyone or anything, but this experience was one of my worst thus so far as moving is already enough stressful enough and adding poor service and conditions just makes it even more stressful. Sincerely, JeffJeffrey M. | Overall Experience
I have stored my property with this company for 3 years, and when I was ready to get them out, it was just that easy. All of my property was in good condition and nothing was missing. They even settled me with less amount. The staffs are friendly and very understanding. You're the best 👌.jacquline k. | Overall Experience
Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.juanda p. | First Impressions
Customer did not leave a comment.Shandella S. | Overall Experience
I get robbed on my trailer 2 TIMES!!!! I call managers, customer service and no one help me out. They take out a lot of stuff from the trailer. I was paying for security and i dont receive NONE OF THAT. I was really mad at the service, the employees see me at the office and dont help me out at all with the situation. I do two police reports and still not getting a compensation for all that inget robbed on the trailer. They said that they dont have footage for that days... i was really angry. I do not recommend this for anyone and im never gonna use this storage AGAIN. CASTLETON INDIANAFranky C. | Overall Experience
Avg service.DAVID E. | Overall Experience
Staff was less than friendly. Would not recommend.Jason B. | Overall Experience
For the 2 years we had this storage building we didn’t have access to pay online because our profile said we didn’t have a storage room. So our payments we messed up all the time and the staff wasn’t always helpful. It was annoying and the reason we left uhaul and went with a different company.Cameron K. | Overall Experience
A good experience. Thank you.kathy m. | First Impressions
Customer did not leave a comment.Angela B. | First Impressions
Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.Chiyona B. | First Impressions
While the inside office was clean and the employees friendly and helpful, Where my storage unit was located, the grounds were filthy with trash, empty medicine bottles, beer cans, etc. I actually had to sweep in front of my unit so I could open the door. Had I known that it was going to be that disgusting I would have rented somewhere else. In all the years I've been using U-Haul this was by far the worse filth I've ever seen.Diana M. | First Impressions
Customer did not leave a comment.NATHAN J. | Overall Experience
Me and my 3 yr old son had an altercation with a female staff member.... VERY unprofessional & when talking to manager she was unprofessional as well.... this store is ran by a bunch of young uneducated females! If our stuff was not already in storage.... I would not use this locationElizabeth G. | First Impressions
First day using my storage unit, they assigned me one that had items in it. The unit I was reassigned would not align with the lock part so I couldn’t use the lock I purchased, in the correct spot. Customer service is horrible everytime. Doesn’t matter if I come in for boxes or something else.. there’s no greeting. They ignore you even when they are not with a customer. They NEVER answer the phone. Interactions are very boring and monotone. A very unhappy staff. Will not be using this facility again.Crystal S. | Overall Experience
Fences around The Uhaul facility need replaced they are falling down and you all have homeless living in theremike R. | Overall Experience
They need extra help I don’t know about the well lit because I never went at night time hours. John was pretty cool on checking me in. But checking out they had line out the door. Please get them some help. Other than that.. it’s was ok...Debra M. | Overall Experience
The staff were awesome.. they explained everything thoroughlyAmita S. | Overall Experience
Gladly that staffs know what to serve us our deaf’s communication by their wonderful patience writing down back forth until our both satisfaction! Thank so much...Shandella S. | First Impressions
Customer did not leave a comment.cindy t. | Overall Experience
Customer did not leave a comment.Karla P. | First Impressions
some of the front staff kind of lazyTONERRA T. | First Impressions
Everytime I come to this location, the staff never greets any of the customers. Even if there’s a short wait (when they are not with customers) nobody says they’ll be with you in a moment or even acknowledges you’re standing there. The transactions at the counter are always very monotone and awkward. Yesterday I was there because I had a reservation for a storage unit. The unit I was assigned was half open and still had items in there. I was assigned a new unit and luckily that one was empty. No apology at the counter. Just a new sheet of paper with my new unit number. The staff is worse than the workers at the post office. I come to this location often and once I am done using my storage unit, I’m most likely going elsewhere.Crystal S. | First Impressions
Didn't catch his name but he was only one in office. Couldn't have been better service. 4/20 around 2 pm. Good guy.Stephen F. | First Impressions
The young man did not acknowledge my presence at the desk, but was good at what he did. He finally warmed up a bit later on. I think he should say good morning or other greeting. Thanks. Ron MartinRONNIE M. | First Impressions
Told that my access was 24/7( Posted on the gate). Get up their after hours in freezing weather and had no access. My vehicle was inside so I had to leave there walking. You haul customer service( While I was freezing) Would not Grant my access until they somehow contacted the general manager of the u-haul location where my vehicle was. Otherwise I was going to have to wait until 5:00 a.m. when he came in. This turned in to about a 2 hour ordeal when I was finally granted a pass cold that would let me into the storage. The passcode that I originally created would not work at all. I had to walk all night just to stay warm until this FINALLY happened!Lamont L. | Overall Experience
I only had my trailer parked there for about 3 months but on multiple occasions I arrived to find someone else’s items all over my parking space. There had to be moved before I could access my trailer. What made me cancel the space was when my trailer was vandalized and locks cut. No trust in the level of security here or respect for people’s property.Tiffany M. | Overall Experience
Great caring and friendly staff. The place was always clean no debris of any on the grounds and well kept. Great place to rent for all your moving needs. Well recommended.Ericka T. | Overall Experience
Customer did not leave a comment.Daniel S. | First Impressions
Customer did not leave a comment.Kristin L. | Overall Experience
The last time I was there, the main drive to the units had a fair amount of broken glass on the ground. This should have been dealt with immediately. Secondly, although it is not your policy, I think when a renter closes out a unit, the monthly prorated rent should be returned. Thanks.Richard G. | Overall Experience
Nathan in castleton, Indiana was amazing.CHRISTINA H. | First Impressions
1. Computer issues 2. Faulty equipment 3. Making early reservations was a waste of time 4. Went to three different U-Haul locations in order to get the equipment I needed 5. Overall experience was very disappointingMarnita A. | First Impressions
Customer did not leave a comment.Mark M. | Overall Experience
Customer did not leave a comment.lisa p. | Overall Experience
Customer did not leave a comment.Alma G. | Overall Experience
I really enjoyed having somewhere to hold my things for a year while downsizing. Before moving my things in storage the unit was clean. My unit was easily accessible even with a huge truck. If you don't have a lock they can provide you with one at a discount with the purchase of the storage unit. Great Experience.Deyshawn B. | Overall Experience
Mason Smith, the GM there in Castleton is a life saver.abbie d. | First Impressions
KEEP UP THE GOOD WORK!!John D. | First Impressions
Customer did not leave a comment.Tina M. | Overall Experience
Customer did not leave a comment.Martha S. | Overall Experience
Traffic pattern to drive to storage unit around rental vehicles was crowded and difficult to drive around.Gail R. | Overall Experience
Customer did not leave a comment.Martha S. | First Impressions
Customer did not leave a comment.Natalie F. | First Impressions
Customer did not leave a comment.Sherry D. | First Impressions
Taylor, Amanda, John, Elijah & all were polite, helpful, and diligent in their service. This should reflect upon their manager, Carrie. They made moving from MI to IN more tolerable. Thx. -Dave C.david c. | Overall Experience
Jaden and the trainee were greatjim k. | First Impressions
We moved from Florida to Indianapolis. We received one month free rent. After two weeks we got notices our storage was delinquent. Made several calls a was told they did not know why. Disappointing.Rodney R. | Overall Experience
Great. No complaints at all. Happy customer.RASHEEDA O. | Overall Experience
Everything worked smoothly. Agent quickly and easily handled the process. Codes to the gate worked first time. Very smooth.Richard G. | First Impressions
The whole team was very friendly and helpful. However, Taylor, John and Kerry went above in behind to help accommodate. I will use them again and will definitely refer you to other people. Thank you !ALICIA Y. | Overall Experience