Customer Reviews for U-Haul Moving & Storage of Castleton

10,187 reviews

7027 E 86th St   Indianapolis, IN 46250
(N Of 82nd St & Bash)

(317) 849-9614

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 849-9614

7027 E 86th St
Indianapolis, IN 46250
(N Of 82nd St & Bash)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN B. 
Rating:
4.0

I had some trouble getting my U-Haul truck using the app. My truck number could not be located, but after getting that figured out the experience was easy and efficient.

Donald S. 
Rating:
5.0

Manager is great!! Store always clean and organized

MATAYA P. 
Rating:
5.0

Great service

Willis D.  |  First Impressions 
Rating:
5.0

Lady, shift manager was more than nice and helpful.

Sidig S. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA W. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
3.0

Customer did not leave a comment.

Steve C. 
Rating:
4.0

What is very frustrating is that I was unable to contact the location by phone, during business hours. Whichever number I dialed went directly to the Uhaul helpline, which was estimated to be 30 minute wait. I had a simple, location specific question and wasted at least 30 minutes either on hold or combing through the Uhaul site to find a workaround. I eventually just gave up, since the only alternative was to drive to the location and talk to them in person which wasn't practical.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL N. 
Rating:
3.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Customer did not leave a comment.

ASHLEI W. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
1.0

Good service and polite employees would be a great start. I used this location a few times. I would like to be able to pick up a trailer in less than 10 minutes. I completed everything online and it still took me 45+ minutes before I could be on my way. This is not the only location I have had issues with.

Ricardo B. 
Rating:
5.0

Great experience. Thank you.

Valerian S. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
4.0

Customer did not leave a comment.

ROGER F. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Everything was all good!!

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

Staff was short took awhile

CLIFFORD B. 
Rating:
4.0

Customer did not leave a comment.

Rick W. 
Rating:
4.0

If you're going to have the phone check out and in then pay attention to the comments. My van had trash in it when I checked out so I made a comment & uploaded a picture. I said it needed cleaning when I brought it back because it was dirty when I got it. I ended up being charged the $25 fee and disputed it before finalizing the return, but was still charged. So now I'm wasting my time trying to get a refund of the fee.

John D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

The Lady at the front desk is super sweet and very helpful.

Brenda D. 
Rating:
1.0

Employees seemed annoyed. Windshield was iced over with no scraper available.

Geordan W. 
Rating:
4.0

Customer did not leave a comment.

Kirk T. 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laureen B. 
Rating:
5.0

Customer did not leave a comment.

JO S. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
1.0

We were rented an unreliable vehicle to travel 1200 miles. Luckily it broke down the day before we had to leave and not after we were on the road. Haley was accommodating afterward but the issues were out of her control.

DAUSS M. 
Rating:
5.0

The last 2-3 yrs, the crew here have been very friendly, helpful to me. So far I enjoy coming to this depot to recon equipment and their moving supplies. The equipment I have been supplied has been very good condition too. They are a major hub not only in central Indiana but also this region, and with plans to expand services/equipment in 2022 on newly acquired adjacent property. They are very busy people here so sometimes waiting is needed for your turn, and when they are being overwhelmed their responses may seem a bit terse. Hey they're human too you know. In order to not tie up their in person customer help time on phone calls during busy times, most all calls go to a central center where specific questions about some things at this depot don't get answered. So then it's time for a visit. I feel the people here make U-Haul company look very good.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Customer did not leave a comment.

Deshane R. 
Rating:
5.0

Customer did not leave a comment.

MAHENDRAN B. 
Rating:
5.0

Was told to just leave truck at drop-off lane. Asked for receipt, 1st customer service rep did not want to give a receipt. I insisted and 2nd rep checked in truck and resolved issue with additional charges.

DARYL G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

The lady who checked me at the counter was absolutely the greatest!!! Professional and great!!!

WANDA L.  |  First Impressions 
Rating:
5.0

My experiences with UHaul have always been superb. Keep up the good work.

ROSS F. 
Rating:
5.0

Very quick and efficient check in. Friendly.

AMY C. 
Rating:
1.0

The parking lot is bad and hard to get through , the price of a small storage unit is priced too high and everything I had in there for a year was covered in thick dust and cobwebs ‼️☹️ How could this be ?!?! It was so dirty and I sprayed it for bugs .

julie g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlo W. 
Rating:
5.0

Everything was awesome!

Marjorie H. 
Rating:
5.0

Customer did not leave a comment.

Willis D. 
Rating:
5.0

Customer did not leave a comment.

Willis D. 
Rating:
5.0

Every thing was handled in a timely manner. We were satisfied.

Vanossia D. 
Rating:
5.0

Great customer service !

Mark M.  |  Overall Experience 
Rating:
5.0

A very pleasant experience

NEIL M. 
Rating:
4.0

truck made a lot of noise seemed to be in need of some work.

STEVEN M. 
Rating:
5.0

The customer service agent was very polite and helpful. She even hooked the trailer up and verified light operation for me as well.

TRACY C. 
Rating:
4.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Quick and easy drop off. Only had to fold the furniture carpets. No extra fees and done.

REX W. 
Rating:
5.0

Customer did not leave a comment.

ROGER F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Nice people.

Kevin W. 
Rating:
5.0

Everyone was great and very helpful at This location

Charminca K. 
Rating:
4.0

Customer did not leave a comment.

Cyndi M. 
Rating:
5.0

Customer did not leave a comment.

Clifford G. 
Rating:
4.0

Customer did not leave a comment.

Dalyn R. 
Rating:
4.0

Customer did not leave a comment.

JAMESL S. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

Very good service and great personnel… A very good experience…

thomas F. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

Jane P.  |  First Impressions 
Rating:
3.0

This location was closed when I dropped off

LAUREN P. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA I. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

Rude people and rental smelled like smoke.

BRANDI H. 
Rating:
5.0

Everyone was so helpful and friendly. I had initially rented a truck and soon realized I needed a storage unit at the last minute. They were great about accommodating us and making the whole process easy from pick up, to move in, to drop off.

Bryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

excellent service- staff was WONDERFUL!!

Susan D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Dina S. 
Rating:
4.0

Very dirty inside and out and smells bad Sticky

Salem G. 
Rating:
3.0

The woman that is receiving the Vans dropped off outside the store is rude. Not helping customer with a simple question.

ALAN G. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Malinda M. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
1.0

The three employees were behind the counter with their eyes down as I entered. The two African Americans never looked up from their phones as I entered. "If they did, i didnt catch it. The heavy set Caucasian guy briefly looked up and made eye contact with me so I walked over to him. He less than kindly asked for my info, I gave it, he sort of rudely, as if I were unable to make my own decisions said, "A 2 wheel dolly would have been just fine". Which would have been less money for you so I don't understand his position there. I explained I was picking up a car that I had never seen so I didn't trust a 2 wheel. We went back and he flipped the ball on my receiver for me so I had the height I needed. He got me hooked up and we checked the lights. The drivers side running taillight did not work. The drivers side brake light lit up but not the running light. He acted like he didnt see it as he was telling me to hit the brakes and all. I told him it was out and he said aw itll be fine you wont get pulled over... So thats not cool but i drove illegally at night with your trailer. The departure was much better than my arrival. The whole atmosphere in that store when I walked in was negative. At least 2 out of the 3 should have had eyes on my and waiting when I opened the door. "There were no other customers in the store at all at that time" I want a free car hauler rental in exchange for this bad experience and I'll rent it from the same location due to you only stocking it there. Hopefully Mt next experience will be better.

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Quick service. Polite staff. Definitely will use this location again.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

terri m.  |  Overall Experience 
Rating:
4.0

Well, I had a incident to occur with my veh(2013 BMW528I) on the premises whereas my vehicle was Vandalized my rear windshield was Broken by someone. So, I made a Police Report w/IPD, to investigate this situation. I told the front office about this MATTER. So, I had to remove my vehicle from the premises, because I was notified that all items stored outside would have to be removed before the expiration date. So, I was really upset about that incident. Otherwise, I am glad I had to remove my Vehicle. Thanks! JD

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
3.0

Average uhaul experience, the radio didn't work in the cabin but that didn't bother me. I was not email a receipt of my final charge though

John S. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

It was fantastic

ABRAHAM A. 
Rating:
5.0

Staff was excellent. One of the best I've had at any U-Haul.

Kathleen N. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

Customer did not leave a comment.

Patricia U. 
Rating:
5.0

None

DAVID S. 
Rating:
5.0

Very busy and had a long line! Employees were very nice and was a pleasant experience and will use them again for future rentals.

BRIAN W. 
Rating:
2.0

Had difficulties in the first two months. Unit I rented was taken. Office never answers the phone. You have to deal with them in person.

Christopher H.  |  Overall Experience 
Rating:
3.0

Had some issues along the way...they NEVER answered their phone, always went to national call center (I literally never got through). To resolve issues I had to go to the office. The facility itself was fine, but some of the staff not helpful or inept.

David M.  |  Overall Experience 
Rating:
4.0

Tony & Nate were very helpful

Kelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laquan n.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacob B.  |  First Impressions 
Rating:
2.0

Upon entering the facility the staff did not greet me. They looked very annoyed and unwilling to help me. It seemed that I was inconveniencing them to reserve a storage unit. I even spoke up and asked them what was wrong and why they seemed so pissy and they complained about having to work and it being hot.. which it was hot but you should still be friendly and do your job.

Madeline C.  |  First Impressions 
Rating:
5.0

Brittany was amazing! She went above and beyond to help, assist and find a solution to a problem created by the company. She called managers who were off duty and handled the issue. We need more Brittneys in the world and I hope you appreciate her. I tried to show mind and she would not take a tip. She told me it would block her blessing. I couldn't argue with that. But what a joy to meet someone so pleasant and happy to serve.

juanda p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
5.0

Hayley, Janis, and Brittney were all so helpful and attentive. They handled the busy space with poise.

Chiyona B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karla p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
5.0

Mason Smith, the GM there in Castleton is a life saver.

abbie d.  |  First Impressions 
Rating:
5.0

KEEP UP THE GOOD WORK!!

John D.  |  First Impressions 
Rating:
5.0

Our wait time was minimal. The truck was ready at the scheduled time. We were given a better rate than originally quoted.

William S.  |  First Impressions 
No reviews have been submitted for this location.

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