Customer Reviews for U-Haul Moving & Storage of Cedar Brook

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cedar Brook

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jared V. on

Rating:

Renting at this location was excellent, it was the booking of the truck with 1-800-GO-U_HAUL that was frustrating. I reserved a truck on Monday for Saturday and was quoted a price of $0.99 per mile. After hanging up I saw that the UHaul representative booked the truck for Monday, the day we speaking on the phone. I called back immediately and changed the date, no one informed me that the mileage would increase. Days later I called to confirm that the truck would be available and they went over the pricing, I told them that I was quoted $0.99 and no one told me about the change to $1.79. They refused to change it, said that I called on Monday and could have still wanted the truck on Monday, so not their fault. Of course not being satisfied I hung up and got over it, come Saturday morning guess what they called and told me the truck was NOT available and I would have to go to another location. The second location was very helpful, clean and kind. I would recommend that location, but overall the booking/scheduling offices of UHaul I was very disappointed in.

Stephen E. on

Rating:

Everyone was extremely helpful and courteous. Storage area with clean and well-maintained I would absolutely recommend two friends or family to use the location and cedarbrook on route 73. What am I thank you for all your help and making the process easier.

Loressa J. on

Rating:

Customer did not leave a comment.

Candice H. on

Rating:

Customer did not leave a comment.

Allan C. on

Rating:

Customer did not leave a comment.

LORESSA J. on

Rating:

Explain a little more in detail when there will be a gas charge. Otherwise, EXCELLENT & EFFICIENT transaction overall

FRANCIS K. on

Rating:

best ever, grate people in this store.

jamie o. on

Rating:

Customer did not leave a comment.

Nicholas S. on

Rating:

Customer did not leave a comment.

Vanessa W. on

Rating:

Thank you for providing me a high quality environment in which to store my property for the past year. The staff was always helpful, professional and friendly. I felt like a valued customer. The best!

John F. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

Laura R. on

Rating:

Customer did not leave a comment.

Nyasia P. on

Rating:

Customer did not leave a comment.

Alison L. on

Rating:

Customer did not leave a comment.

michael g. on

Rating:

Customer did not leave a comment.

Karla H. on

Rating:

Customer did not leave a comment.

Michael Y. on

Rating:

Customer did not leave a comment.

Barbara M. on

Rating:

Customer did not leave a comment.

Ralph F. on

Rating:

Friendly courteous staff. Nice easy experience both checking in and checking out.

Jeffrey N. on

Rating:

Customer did not leave a comment.

FRANCIS K. on

Rating:

Customer did not leave a comment.

Ebbie W. on

Rating:

Customer did not leave a comment.

Derek D. on

Rating:

Arrived to unload only to find my unit with a lock on it and office closed. Sunday April 14th at 5:30pm. Even after I was forced to by a lock.

Lawrence W. on

Rating:

Customer did not leave a comment.

ROSE C. on

Rating:

My experience was absolutely horrible. I had made a reservation well in advance and the truck was not available and was bounced around further and further from my location and my move was delayed severely and had to move in the rain because of the delay getin this horrible company. Highly dissatisfied and super aggravating and disappointing. Just TERRIBLE

David D. on

Rating:

If I am able to do an express check in, then I should be able to get the vehicle quickly. The personnel still went through my information line by line, saving me no time.

DOREEN F. on

Rating:

unit was Infested with bugs.Had household items and furniture stored.Had to throw most of it away due to spider eggs and mice. The manager,Alex is mean and nasty. Needs to be fired. Hated this place!

MILTON T. on

Rating:

Nice

Brian W. on

Rating:

Amazing Staff!!!! Super friendly and helpful. A++

Bob B. on

Rating:

Every think was great. Alex was very helpful.

George L. on

Rating:

Very helpful staff; made my move smooth and convenient. Thank you

Mile M. on

Rating:

Awesome, Express and professional.

Michael K. on

Rating:

Excellent service.

Richard W. on

Rating:

Would like anyone from management to confirm that we are paid off and owe no further payments to you. Rich winkler

JUSTIN S. on

Rating:

I began to keep my boat and trailer stored at this site in 2010 before U-Haul acquired it. Before than it was a poor site. Since U-Haul acquired it they have made it a wonderful atmosphere.

Crystal S. on

Rating:

there was a mgmt change and I was informed that U-Haul could no longer sign for my pkgs. then told it would cost $2/box. asked the mgr if he was willing to lose a customer. Poor, inexperienced Mgmt

Brian C. on

Rating:

Excellent staff, easy process.