The only reason why we left UHaul was the price.
Craig B | Overall ExperienceSelf Storage Units in Berlin, NJ, 08009
U-Haul Moving & Storage of Winslow Township
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Jay was extremely helpful to accommodate my needs!
MICHAEL R | Overall ExperienceBonnie and Jay were extremely helpful and very friendly. They answered all my questions and want above and beyond their job to ensure that I was satisfied.
Johannaan A | First ImpressionsI arrived on Saturday and the woman who was on staff was amazing. Excellent customer service and very helpful.
margaret G | First ImpressionsMy experience would have been 5 star across the board until the day I began emptying my unit. To my regret and surprise I found that the roof had been leaking for quite some time, causing damage to several of my stored items. I advised the young lady that I checked out with of the leak and was advised that she would have it looked at. Never a question about damage to any of my items, not a care given. Maybe instead of building a u-box storage facility at the site, maintenance could have and should have been performed on the existing facility.
Thomas M | Overall ExperienceJacqueline and her team made the whole process easy!
clara o | Overall ExperienceAfter a year of storage, We did experience lots of mice and other droppings. I would suggest changing the poison used in the units.
Nancy B | Overall ExperienceNo issues. Staff was always great. Easily accessible and moving out was seamless.
Ross W | Overall ExperienceI rented a unit for over 2 years. Might’ve been late a few times but ALWAYS paid. Fell on hard times and got behind and I got a text with a picture of my unit saying pay it or lose it!!! They wouldn’t work with me anymore and had to remove my things. Employee was VERY ignorant
laura e | Overall ExperienceIt is very convenient, clean, well maintained and the staff was awesome!
Renee L | Overall ExperienceThe staff was phenomenal! I like that the connecting units walls extend to the ceiling. I’m most grateful that my fees didn’t increase as others I know with units at other companies! My only dislike about the unit itself is I wish it was climate controlled. Unfortunately some items did get mold on them.
Theresa F | Overall ExperienceLove the service will recommend anyone to this location for services. Jacqueline the general manager is excellent.
Celina P | First ImpressionsMy ratings are based upon the manager Jacqueline at this location. I requested to speak with her three times and felt like she was avoiding me, as she was only sending me automated messages and text messages when I finally did speak with her. She was rude and unprofessional. She over talked me when I finally got to speak with her. I would not recommend this location with a manager who delivered poor customer service.
SEQUOIA S | Overall ExperienceJacquelin was extremely kind and helpful, couldn’t have had a better experience
NATALIE v | First ImpressionsVery helpful. Showed me the actual unit I would be renting.
Stephanie D | First ImpressionsJackie, the GM took care of me in the middle of a move out crisis. She went over the best deals to help me in my situation. She took me around the property and showed me my options.. I was able to rent the truck and get storage unit on very last minute with a great deal! She made me feel welcome and she made me feel like my things will be stored in a very clean and safe environment. Kudos to her and her team!
Malina H | First Impressions