Customer Reviews for U-Haul Moving & Storage of Cedar Brook

702 reviews

105 Rte 73   Berlin, NJ 08009
(In Winslow township Just south of Hitch RV)

(609) 561-5800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 1/16/2022 - 5/1/2022: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(609) 561-5800

105 Rte 73
Berlin, NJ 08009
(In Winslow township Just south of Hitch RV)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 1/16/2022 - 5/1/2022: 9:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Low in stock on requested items ... luckily I was only getting them just to have in case.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

I recently closed my account with uhaul after being a customer since April of 2015 and if needed in the future I will be going back to same location even if it is a bit out of the way. The crew at the rt73 in Winslow NJ location are very nice and accommodating.

THOMAS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

Ida T. 
Rating:
4.0

I completed check-in online in advance of the truck rental day. So, my transaction time in the store was less than 5 minutes. Unfortunately, I had to wait a half hour for the person in front of me in line. I wish there was a kiosk available that I could just go and confirm my details and then get my key and walk out.

Matthew W. 
Rating:
5.0

I was doing 24 seven pick up before the store opened and your app wasn't working correctly I spent an hour and 23 minutes on the phone the first representative she was excellent went above and beyond but then I spoke to a supervisor called Randi Hitt and she was very rude and condescending not only to me but also to my wife because she called my wife 7 o'clock in the morning to get a verification which I thought was unnecessary because you already had my information both Joe Morton and Dan Gnapo Ed store 813-0284 awesome they kind of turned my bad experience around because after talking to Randy hitt I was not ever going to rent from U-Haul or recommend it but Joe and Dan kind of changed my mind because their customer service was above and beyond also but as I have mentioned before one bad apple could really spoil the whole bunch this woman Randy hit does not deserve to be in a supervisor position she did not conduct her self professionally like I said with me nor my wife very disappointing but otherwise all the other staff like I said went above and beyond

Alfred B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Pleasant and professional staff. Super clean storage facility. Reliable moving trucks. A+

Ayanna W.  |  Overall Experience 
Rating:
5.0

The personal service at this location was the best, I would definitely recommend and rent from this location again.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Dan always goes the extra mile to make sure that the equipment is clean, safe, and available on time. I prefer to go to Cedar Brook when renting equipment because it's so well run and organized. My only complaint is that the U-Haul system forces customers to return equipment to other sites that are sometimes inconvenient for our scheduling.

David S. 
Rating:
5.0

Mobile check in process was really lengthy

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

I have used three storage facilities since my move last year and UHAUL CedarBrook is by far the most accommodating. Currently I require a larger unit and would like to continue to rent there unfortunately there were no units available at this time.

aimee h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julio R. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
3.0

the bathroom was unacceptable. toilet was dirty !

Bernadett T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Joe Morton was a pleasure to work with!

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
4.0

The truck was brand new, but someone definitely smoked in it. I know that's hard to get out. The guys taking care of me were courteous and helpful. Charging per mile on top of all the other charges is totally ridiculous! That $19.95 rental that u advertise turned into a bill over $70.00!

Juliet L. 
Rating:
5.0

Customer did not leave a comment.

LEIGH G. 
Rating:
1.0

Customer did not leave a comment.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
3.0

No problems! Thanks

Carl D.  |  Overall Experience 
Rating:
5.0

Great customer service in store.

Herimel C. 
Rating:
5.0

I picked up my storage items myself in a uhaul truck to transport cross country, my only complaint is that they would not bring out my storage boxes until I arrived which cost me 15 minutes of wasted time waiting.

Ronald L. 
Rating:
4.0

Picked up my own items with a uhaul truck to transport myself, my only complaint is that the facility would not bring my box out of storage until I arrived with the truck which caused me to have to wait 15 minutes until I could unload it.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

The manager at the location was on-time and very courteous. The 26' box truck I rented could use a front end alignment and tire balance, driving at highway speeds involved extra effort, but it got the job done.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Leah V. 
Rating:
5.0

Customer did not leave a comment.

Kylie L. 
Rating:
4.0

Dan was awesome. Great employee who was a tremendous help. Uhaul as a company is terrible. Changed my reservation last minute, moved me all over south Jersey, I had to do a TON of work to just make sure the rental got done right. Complete nightmare. Would not recommend.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence Z. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Lewis P. 
Rating:
5.0

Great service.

Jera P. 
Rating:
4.0

Customer did not leave a comment.

Patricia O. 
Rating:
4.0

Customer did not leave a comment.

Al B. 
Rating:
5.0

Thanks Dan, extremely polite and helpful.

Carmen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

RICK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Z. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Just keep up the great work! The employees were extremely helpful and friendly. I'm definitely staying with Uhaul if I need anything.

Lukas F. 
Rating:
5.0

Good customer service

John R. 
Rating:
5.0

Dan rocks!

Edward D. 
Rating:
5.0

Excellent service and staff. Convenient and awesome to do business with. Highly recommend for South NJ.

Edward D. 
Rating:
5.0

Great rental tow trailer

James N. 
Rating:
4.0

Aero skirt damaged

Spenser S. 
Rating:
5.0

Customer did not leave a comment.

HIREN P. 
Rating:
5.0

Customer did not leave a comment.

Craig E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
4.0

Customer did not leave a comment.

Keith R. 
Rating:
1.0

Where should I start? The good, you found a truck. The regional rep, was helpful when the store rep wasn't. Thank you regional dispatch. The bad; the truck you found was 30min in the wrong direction. This added to my milage and time. The store rep at pick up was the worse person I've had to deal with. His lack of empathy, or slightest bit of knowledge, or even a tiny bit willingness to explore a solution was exasperating. Please let him know that I solved the problem myself, despite his unwillingness to help, shitty customer service, and I returned the truck as promised. I wish he was there in the morning when I dropped off, as I wanted to say "Fuck you asshole." (Sorry, but you get the point) Your app is worthless. I couldn't check out, and couldn't check in. My order was canceled several times, and lost from the system. This put me further down the line, during a time when availability wasn't great. Military personnel; we don't have the time or patience to deal with stupid shit. We solve problem, and make shit happen. Some of us DO NOT HAVE "CURRENT" DRIVER'S LICENSES. My license has been expired for 2yrs, but the state of PA issues a military exemption card. This card, my license, and my military ID are MY PROOF of residency and motor vehicle operator status. Please pass this on to your local sales reps. One last thought; if you need help moving trucks, I'm free, HMU.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Staff really friendly and helpful

isabella p.  |  First Impressions 
Rating:
5.0

The whole experience with u-haul from start to finish was excellent and made my move much easier. Thank you to both locations that were utilized in my move.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Whole rental experience prior to arriving at Cedar Brook was a shitshow. Confirmed for a 17' truck in Southampton originally - website never clues you in to the fact that they only have trailers. The next day I get an email that I am confirmed for a 17' truck in Maple Shade - 10 additional miles each way...doubling my mileage costs. Phone call to 'rental manager' asking for a break on mileage or drop in mileage cost due to change-nope. So next day I wake up and start driving to Maple Shade and get an email that I am now confirmed in Pennsauken...an additional 10 miles further than the Maple Shade location. Now it is just costing me more to drive the truck from pickup to my house than it is to rent. More phone calls. Pennsauken person was really helpful and was a welcomed change but sent me to Rout 38 in Hainesport or something for the 20' truck they have on hand. I get there and guess what- they do not have a 20' truck. Should have guessed.... But they had seen the reservation come up in there system, knew it was wrong from the get go and were actually waiting for me to arrive. They directed me to Cedar Brook in Berlin on 73. where they assured me the 20' truck was waiting. Doubtful but hopeful I drove to Berlin and the quest was over. The truck was there, the clerk was quick and helpful and even lowered the mileage cost to the next lower bracket. So overall, if I was renting again I would really nail down the information and talk to a person instead of reserving online. It was a frustrating nightmare until it was all figured out. I would recommend Cedar Brook location to someone but not uhaul in general. Kudos to Cedar Brook. Seven thumbs down to uhaul in general including customer service.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
4.0

Customer service was great! Thank you

Gloria S. 
Rating:
3.0

I originally had my reservation set for the Clementon location but they didn't have the equipment I reserved so I had to travel all the way to Berlin to get my equipment and then had to bring it back all the way to Berlin way out of my way or I would have been charged almost 200$ More.

Kara S. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
4.0

storage unit i originally reserved wasnt available when i went to pay for the unit. was given a different option which worked out well

Mia F.  |  First Impressions 
Rating:
1.0

The truck was dirty, which is unacceptable during a pandemic. The information entered in the app before pickup was incorrect, which made my return information incorrect. Sales associate was rude and disrespectful.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

No improvement needed, thank you for great service.

Corinne N. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Was able to locate trailer quickly, very accommodating.

Christoph A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY O. 
Rating:
5.0

Nothing. Daniel was great! He made the process effortless.

Christoph P. 
Rating:
4.0

I was told to give it up to three hours but the man was able to do it in 45 minutes. So far so good

Jodi S. 
Rating:
5.0

Great service

Jason M. 
Rating:
5.0

The truck was dirty, the A/C did not work, the floor boards got extremely hot (i took my shoes off and needed to put them back on because the floor was burning my feet). My phone overheated sitting in the cup holder which also got very hot. There was a piece of plastic that had come out of the rubber edging right next to the gas peddle that I repaired because it was cutting into my leg. I have used U-Haul many times in the past, but this was, by far, the worst truck I have ever rented.

Karen D. 
Rating:
5.0

staff went above and beyond to assist with our truck return but more importantly to assist with storage rental and clean up from previous rental mess.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
1.0

Lies Lies and more lies

Jessica C. 
Rating:
5.0

Dirty asf.

ben S. 
Rating:
5.0

Dan was very friendly and very attentive. Also during my move in visit, he asked to answer the phone and attended to challenging callers... Well done!

Rachel F.  |  First Impressions 
Rating:
1.0

I had to drive an hour to pick up the truck. I rented it five minutes from where I needed it. The rental agent was very smug and kept telling me that people have to drive two plus hours to pick up the truck sometimes. They couldn't even put the hand truck in the truck. There just handed us the key and said” it's outside to the left.” Not very helpful.

mike O. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Your app is terrible--could not check in or out

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Michal P. 
Rating:
5.0

Would be a much more user friendly experience if the long haul trucks had cruise control.

Robert H. 
Rating:
5.0

Nothing. Everything was perfect. Very friendly and professional. Thank you!

Jerry M. 
Rating:
5.0

Your platform and centralized customer support is atrocious. After reserving a cargo van at a nearby location I went online to facilitate my reservation. When I finished it told me I had to pick up the van at another location further away. When I texted online customer support they directed me to a toll free number, where I waited 15 minutes without success. I went back to the original location who assured me they had vans and arranged the rental themselves.

Bart P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
2.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Excellent place they deal with you in a professional manner.Everything went very smoothly

Luis T. 
Rating:
5.0

Customer did not leave a comment.

Seven M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
4.0

Keep up the good work.

Elvin W. 
Rating:
5.0

Customer did not leave a comment.

Raymond E. 
Rating:
3.0

Again, we were suppose to return truck in Hamilton and the location changed. It would have bee an easier return if the location didn't change.

JEFFREY H. 
Rating:
1.0

I place a reservation in williamstown nj found out don't have the size truck. and then they send me to the one thats in route 73 berlin . Making me late to my appointment

Eugensky B. 
Rating:
1.0

Over charge for fuel and mileage

MCPHERSON P. 
Rating:
5.0

Have more pick up trucks.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Loretta D. 
Rating:
5.0

I like the Ford van, not the Chevy van, that I rented this time!!!

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Marcia R. 
Rating:
5.0

Agent at this location has excellent customer service skills and he should be commended for the way he treats his customers . Great experience at this location.

Denise D. 
Rating:
4.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

Maiquana M. 
Rating:
4.0

Customer did not leave a comment.

Carl D.  |  First Impressions 
Rating:
5.0

I arrived in heavy rainfall, and did not know if I would have to walk around outside.No one else was in the showroom, so the clerk had plenty of time to work with me. I needed a lot of info, because I never rented a stall before, and was somewhat green. My 91 year old mother, could no longer live by herself, ans my sisters had moved out of state. In the process of selling her house, I had a lot of personal property to sell of dispose of. She thought she would have been going into a senior home, but that would not work well because of her health. The little bit that she would have taken to the nursing home, is the last items before the sale is done. I have no more room in my home, and neither does the family. She wants us all to have her possessions to remind us of her. It is a lot of work, but I must take care of her myself. We rented a 5'X10'X10', in the climate control section. The salesman shower me the sizes of the storage units, the items that I would need to make the move, and education me on all the new agenda. I think we should be able to fit it all, and other family members will have a need for what she owns in the unit. I am happy that all has turned out well, you guys are great. Thank You.

DIane V.  |  First Impressions 
Rating:
5.0

Great place, very clean and secure location. I have no worries about leaving my possessions there. Also they provide a very easy access to the site.

mike h.  |  First Impressions 
Rating:
5.0

Excellent sign in and help in upgrading the storage unit as well as helpful in opening the lock on my unit. Very accommodating

William T.  |  First Impressions 
Rating:
5.0

Thi place is very accommodating and very helpful I would recommend everyone to this location

Henry M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN J M.  |  First Impressions 
No reviews have been submitted for this location.

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