Customer Reviews for U-Haul Moving & Storage of Central Winnipeg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Central Winnipeg

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Regula B. on

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Melynda L. on

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Easy and simple pick up and drop off. No issues. Person at front desk was pleasant. I note a few days later that the authorization charge was amended to the actual amount owing and charged to my credit card. All around a perfectly good experience.

Airton N. on

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Austyn W. on

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Couldn’t find the worker bc of the construction he was not at the desk and took so long to figure out regarding happend with the trailers

Arshdeep M. on

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Trevor L. on

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the drop off location was under renovations.

denise G. on

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Dustin G. on

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Just wanted to say thanks - I had wanted to return it before close at 5:00 but it ended up being 5:15.

Danielle J. on

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The Customer service representative was very rude and condescending. He acted like we were doing him a favour when he was supposed to be helping us .

Roger M. on

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Great experience thank you, was a smooth move.

marco L. on

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You should leave at least a little bit of windshield washer and a snow brush in the truck .

Albert M. on

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Raelynn J. on

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robin C. on

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Martha W. on

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Abdul Y. on

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Great customer service.

bereketeab M. on

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Hannah G. on

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Brenda K. on

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Amazing work ethic shines from those in charge here. The pick-up was swift and smooth, and the vehicle itself was in immaculate condition. There was real pride of ownership here. I have rented many times in many countries from various companies, but this was an experience that was one-of-a-kind. Thanks, 344 Dufferin location! and thanks, U-Haul! You have great people working for you.

marlin T. on

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John M. on

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John Zhou should be employee of the year. He fixed my wiring and made sure I had everything I needed to hook up the trailer safely. I would love to have this guy work for me. True customer service.

Maurice R. on

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Jacquelyn D. on

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Sean S. on

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The employee was visibly and verbally angry. Swore several times in front of customers. I was also told that I could pick up the truck after hours. When I logged into the website to complete the check-in there was no clear next step for getting the code I needed to unlock the key box. Could not find any instructions on the website. The employee did not know how to do it either.

Bartlomiej K. on

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Brian H. on

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Godknows K. on

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Nothing at this time. Just keep it up.

Nicholas B. on

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Very quick in and out and clean vehicle

Jim S. on

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Nothing - all went off without a hitch.

Scott H. on

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My trailer was broken on the rear axle I had to tie it up just to tow it back to the location safely. Clearly wasnt this first time this trailer had this problem talking with the guy in the store very disappointed in the fact I got an non road ready trailer as a rental that I paid for

jamie L. on

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Harald S. on

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Advise customers on how to secure the load to the rails inside the truck. Living 500 miles away from the nearest u haul, I had to make my own slings.

Syed A. on

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Worst front desk person ever to work in U-haul- John Zho. Very unprofessional, misbehaving, arrogant and disrespectful. I'll never get u-haul from this location again.

Maria h. on

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The people I spoke to were very patient and helpful regarding my questions and concerns. I would highly recommend this location to my friends and others needing storage.

Ralph H. on

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Scheduling had some issues as I needed the vehicle at a specific time but was advised I could only pick up an hour later.

Marilyn F. on

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I thought the agent was excellent, so I can't think of any ways for him to improve. The building could use some work though...dark and puddles on the floor

Brent D. on

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The trailer I rented was in good shape. I was disappointed that the floor inside the trailer was wet and had a lot of sand in it. Other then that I was satisfied

Steven R. on

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Zoltan J. on

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Jim S. on

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Not the best experience I've had at this location. Despite the fact that I updated reservation information 48 hours prior and then waiting on hold for over 20 minutes the day before to confirm my time change, I did not get the equipment at the appropriate time. I booked for 8:30 AM (the store doesn't open till 9) and arrived approx. 8:45. I was forced to wait until the store opened, and was served only at the insistence of another customer who summoned the attendant in from outside as he was prepping equipment, well after store opening time. Once the attendant arrived, he was cordial. The equipment was clean and adequate. Unfortunately, a series of uncontrollable delays caused my late return of the truck and, while visibly annoyed, the attendant was courteous. Just not a great positive experience.

Gregory M. on

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Your trailers are excellent, very well engineered. I would love to buy one

ruth M. on

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Everything was fine. We returned the truck on time and with more fuel than when we started. Some rentals give a discount for this but I guess not U-Haul.

Stephen O. on

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The staff was not friendly and very intimidating, trying to force what I did not do on me. Stephen

Michael T. on

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Juan F. on

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I love the U-Haul service, and I will use it as much as I can. However, the person who assisted me today was very rude. I asked him assistance because the system was taking a while to approve the pick up, and this person told me "I guess you need to read". Furthermore, he was very angry all the time and at the end he follow me until the truck and he slapped strongly the door hitting my left elbow. I felt very offended by him today.

Corinne M. on

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Stephen R. on

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Thiago D. on

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Okay.

Marlene F. on

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Told to bring truck back at 7am via email but it didn't say nobody would be there and drop off keys in drop off box, but somebody else not a employer told me about drop off box. Uhaul called Me later.

Daniel F. on

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Couldn't find the key drop off location and was closed so I had to drop off at a esso

Adam G. on

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James O. on

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My rental experience went well ,,, staff was awesome prices were good would highly recommend to others

charles B. on

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The $19.95 price is misleading!!!!!! I paid $125.00 plus gas which is a total RIP off. I didnt even have the vehicle 24 hours. Drove the van about a total of 2 hours. I will not go to UHAUL again, and I will let everyone know how high the rates are for less than 1 day. Not only that, the staff was late and showed up at 9:10 and had 5 people waiting outside!

Pieter H. on

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Randy W. on

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After I rented I was sent to three locations before I could get what I ordered. This location was great but 45 minutes out of the way from my house so I could not get all my work done that I wanted in time to get the trailer back

Erin M. on

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SAMANTHA L. on

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Introducing the truck, first time driving this size vehicle. Was not sure of some of the features and where some switches / levers were

Wayne M. on

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Samuel S. on

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Robert W. on

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We found the company very flexible and agreeable when we had to extend the rental period.

NICK V. on

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The agent was good and location was fine. The truck had a leak in the exhaust/manifold and was very loud. Also, the power steering needed fluid.

Faye D. on

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Quick and convenient

Micheal D. on

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Place looks gross and dirty inside

John R. on

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location was closed when your website said open for returns. The employee who I encountered on site prior to opening was annoyed with me for asking for his advice. The center did process the return and notify me via email after I contacted your call centre. The only positive is your staff at your call centers who were professional and polite. I will not use or recomend your services in the future.

Victor A. on

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The staff at the facility was very helpful in getting a vehicle. The vehicle type we booked was not available and he had to make adjustments in order for us to get a vehicle. It's really not pleasant to expect a vehicle and then be told to drive something else. This could lead to making mistakes and endangering lives. If the vehicle will not be available, it's better to be told ahead of time so that I can decide what to do before that not at the last minute. Good service though by the representative anyways. He was very helpful

Alon D. on

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Murray D. on

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The person helps me was very good, no complaints. The location is under construction I hope, because not very inviting inside. Everything else was perfect though.

garrick L. on

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John gave me great service. I really enjoyed his cheerful and expert contribution to my experience with U-Haul.

alec M. on

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Staff are professional , friendly and efficient

Patti L. on

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Angela R. on

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Pauline S. on

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Check in and check out was quick and easy.

Kevin G. on

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I picked up the U Haul trailer (booked for 24 hrs) on May 3rd in Winnipeg - picked it up at 1 PM. I mentioned that I may get all the items moved the first day and asked when the location closed. The location closed at 5 pm but was told I could drop it off after hrs if I was done with the trailer. I dropped the 5x 8 trailer back at original location, about 6 PM , May 3rd. I ended up getting billed for an additional 24 hrs. Why ?

Marijan J. on

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This location was out of my way.Originally I reserved 5by8 trailer at u haul location closer to my Home,but was not available. Next time I would like to rent at location that is closer to my house and I also like the hours of operation at this location.

Takeshi T. on

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In this time, I thought it was a bit costly.

Ronaldo L. on

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I would recommend because of the fast and efficient service I received there... but the place looks like it's undergoing some kind of renovation... a serious lack of infra-structure in general... But other than that, I got what I needed quick and easy!

Phillip F. on

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Kenneth R. on

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Therese H. on

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Another location to drop off that was far out of the way, I tried to change to a nearer location, but was asked if I could keep this one because another person was using the vehicle that day. I am new to the area and was trying to find the closest location.

Phil D. on

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When I reserved the trailer months in advance, the website gave me a location to pick up the trailer. It wasn't until the day before I was scheduled to pick it up that I received a phone call telling me I'd have to pick it up an hour and a half later than I had planned for. This really put a damper on my plans. Next, when I had arrived to pick it up, I checked in on the website and it told me to pick up the trailer at a different location. I had to drive 20 minutes to get there and pick it up. Luckily, the people there were quick. All this headache because of issues with the website!

bob F. on

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Alex C. on

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Truck had minor issues that needed repairs to passenger and driver doors. No issues on pickup or dropoff, just needed to sign. Clerk was helpful.

oleg S. on

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irwin adam E. on

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Douglas M. on

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Send fewer emails.

Kelsey T. on

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grant S. on

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Jim S. on

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Can't think of anything. Each experience I've had with Uhaul has been positive. Kudos to the manager who was there to offer assistance even though the location was closed.

Sylvia B. on

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Very satisfying experience using this location, service was quick and accommodating. Thank you! I would recommend this location for sure.

Cassandra T. on

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Adam R. on

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Lalonnie S. on

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Michael R. on

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Rochelle H. on

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It does not indicate when doing online booking with the Winnipeg Dufferin location that all units must be returned to that location only. This was very inconvenient.

Iman F. on

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Zachary R. on

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Better customer service representatives... John was inadequate at acknowledging a customer’s presence both inside the building and outside of the building. John was unfortunately dealing with a nosebleed when he came to the desk while I was waiting patiently to be helped. He did not acknowledge me or say anything else to me in regards to waiting while he dealt with his nose bleed. I patiently waited for him to clean up his nose bleed with Kleenex and his hands while he sat at the desk. Afterwards, he did not excuse himself to sanitize his hands, he simply said “ok.” I then explained to John that I was told via the mobile website to come in due to “equipment issue”. He tried to grab my cell phone to get a better view of the problem. Usually this would not have bothered me but John had still not washed/sanitized his hands at this point. I immediately said “don’t touch the phone, your hands had blood on them.” John rolled his eyes, exhaled a sigh, and continued to type on the computer. After a minute of him looking and typing into the computer, he got up went behind the desk and grabbed 1 medical glove and put it in his right hand. He then asked me for my ID. John grabbed my ID with the hand with the glove, and proceeded to type into the uhaul mobile phone and computer. John and I did not say much to each other for the rest of the transaction. I think he could tell I was upset with the way he approached the situation. I think that this was an interesting experience. In my opinion, the simplest thing to do in John’s case would have been to acknowledge the customers inside the building and then let us know that he would return shortly while he attends to his nose bleed. I think we all would have understood instead of him ignoring our presence while he sat in front of us and dealt with his issue. John did redeem himself when I returned with the truck and he refunded me 5.00 for overfilling the required gas amount. Overall, this was not the best experience I’ve had with uhaul. Unfortunately, it could have easily been avoided.

Junan Z. on

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Junan Z. on

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Tim S. on

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Good customer service little difficult to get to but service made up for it

ness S. on

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have vehicle started and warmed up.

Bren D. on

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Pretty sure I was overcharged for 5 kms. When I got out of the van I know the meter said 2043 and when the guy came back he had marked down 2048. It was -40 weather so I wasn't about to send him out to recheck when you already have him working in that freezing cold warehouse over $2.50. But still am confident about the overcharge.