Customer Reviews for U-Haul Moving & Storage of Central Winnipeg

470 reviews

344 Dufferin Ave   Winnipeg, MB R2W4E3
(On the corner of Dufferin Ave next to RB Russell School)

(204) 815-5323

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(204) 815-5323

344 Dufferin Ave
Winnipeg, MB R2W4E3
(On the corner of Dufferin Ave next to RB Russell School)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The rep was incredibly kind and helpful, I had forgotten my phone in the van and he was kind enough to return it back to me. Highly recommend.

NATHANAEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Everything was great. Employees were friendly and helpful. Van was the perfect size. Will use them again.

Brenda M. 
Rating:
4.0

We were very pleased with the ease of booking online, pick up and drop off was efficient and the staff pleasant to deal with.

Allan D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M. 
Rating:
2.0

The uHaul was not clean. There was a dirty Kleenex an the floor, during a pandemic that is a little concerning.

Brad F. 
Rating:
3.0

Customer did not leave a comment.

Boota S. 
Rating:
5.0

Staff are so helpful

abdinasir a.  |  First Impressions 
Rating:
5.0

Maybe wash it before i get it.

EVAN B. 
Rating:
4.0

Options for the size of vehicle we wanted like to check other Winnipeg locations for a vehicle closer to the size we required or offer phone numbers for the locations. I went in to rent a van was told I needed a credit card I don't have one so the only other option was a 26 foot truck. If I had thought of the above menned option before the hour

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

hillary M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

LEANE K. 
Rating:
5.0

Drawing was really nice

ALEXANDER M. 
Rating:
5.0

The application need improvement

Khaled B. 
Rating:
4.0

Customer did not leave a comment.

Stuart P. 
Rating:
3.0

Customer did not leave a comment.

HELENEC G. 
Rating:
5.0

Satisfaction 100%

derek s.  |  Overall Experience 
Rating:
5.0

Thank you and for your efforts. Your company is very excellent, and I trust it

Ali Mohammed S. 
Rating:
2.0

The morning I went to pick up the truck. The guy was 15 mins late. When he did open the store he didn't say sorry for keeping me waiting. I was quoted for 20 kms. I only used 10 kms. So I was charged the full 20kns. I don't think I'll be coming back to U-Haul

TREVOR L. 
Rating:
5.0

Customer did not leave a comment.

BEREKETEAB M. 
Rating:
5.0

Customer did not leave a comment.

HILLARY M. 
Rating:
5.0

Everything was great

Luciann C. 
Rating:
5.0

Excellent customer service, it's my second time at the Dufferin location very friendly great offers, I recommend this location to my family and friends

EVELYN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

The truck was badly maintained. The wheel alignment was off and the steering wheel was way off the centre, no cruise control like i had on your other trucks, it was a very long, hard trip because i had to fight the steering wheel and no cruise control. The pickup location of the trailer has changed 3 times around the city even though i book weeks prior and got the confirmation that everything will be available. When i went to pick up the trailer there was only 1 person in the store and it was busy so the guy could not assist me properly. Representative was doing his best though and i would rate him 5 star. Eventually in an hour after arrival i was able to pick up the trailer. Bad experience.

Oleksii B. 
Rating:
5.0

Everything was great! Great service and friendly :)

Chelsea H. 
Rating:
3.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

ZAKARIAE Y. 
Rating:
2.0

The plastic on the dolly was broken when we picked up the truck. The drivers side door would not close properly and we had a hard time putting the truck into gear. We complained at the desk when we dropped the truck off and little was done for us. We were still charged full price for a truck that would not pass a simple safety. I will not be using this service in the future and will be passing this experience along to my friends and family.

Macy P. 
Rating:
4.0

Weather related in terms of cleanliness. The windows should have been scraped from ice. And the side mirrors wiped. Other than that. The truck was fine. Everything worked as expected. Customer service was prompt and satisfactory.

Melanio E. 
Rating:
5.0

Keep it up its good job.

Yosief T. 
Rating:
5.0

All went well. I would certainly rent from this location again. Thanks.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

jack P. 
Rating:
5.0

Clarify the access availability to the unit. Entry and or Access flexibility. I broke my femour a few days after I rented the unit and had to replace the ball in my hip. As such my ability to deal with the unit and contents became dependant on help. My finances very limited, I enjoyed family members who are night owls. ( Nice way of saying these were the only ones I could barter with). I would be open to a work share type of barter I could merchandise data entry clean in the day hours if another employee would be open to be available in the hours after location closing. Of course scheduled hours Or is there another option for entry after location closing hours? I would like to add I have dealt with three different locations with the U-Haul company and two other storage / truck rental companies in the past 7 years. The U-Haul on Arlington in Winnipeg was one of the downright overtly condescending chovinist humans I have met I give thanks they are fewer and father apart in my experience. It was the co worker response (appeared stumped, eyes went wide then "huh" and thenappeared lost for a few secs while he was listening to insane comments and questions from the other guy. The total honesty, (with his non verbal response) respect for all in the room (he did remain friendly firm with me and did not contribute to the obvious lack of hearing on my side as well as his co-workers blank spots. He offered me an option that showed me he heard what I said and brought clarity to the situation long enough for me to leave with dignity and respect that it was not personal and not Uhaul. All other dealings were lukewarm This location here in Winnipeg on Dufferin Avenue has been simply AMAZING. The customer service is outstanding. The level of care and satisfaction you feel after talking with them about questions or concerns is excellent and that's throughout the staff hours and personal! There's a gentle and general sense of humour and ease that goes with a practical approach to being helpful that is sooooo welcome. I can not remember dealing with a group of people who model a professional and cohesive unit. I say this simply because in the last two weeks I have dealt with all the personal for one reason or another and at different times of the day and in different states of mind (I was so upset and confused one day and their response was respectful and clarifying as to how they could help me. I will recommend highly this location and I mention the troubleshooting humourous cohesive unit of personal there in my conversations with others.

Leonard H. 
Rating:
2.0

Rookie staff took forever to finish the sale

Eugene B. 
Rating:
5.0

Excellent Service provided by Karishma.

Aks O. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

No, everybody and everything was excellent.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Luca G. 
Rating:
5.0

Service was great. The rental tech even cleaned the snow out of the box of the truck for us. Highly recommend this location.

RODNEY B. 
Rating:
5.0

Had an issue with the appointment. I booked to drop off in one location and when I got there it was not the right place. The system should not allow this kind of situation, it really affected our customer experience.

Liana F. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Wilfred S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Good service, friendly helpful staff, convenient location for me - what more could i ask for!

lydia G. 
Rating:
5.0

All was quite excellent. We needed to return to the counter to receive the furniture pads we rented. It would be nice to have gotten them when we first checked in and received the keys.

AMMIM H. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
3.0

Our original trailer that was to be picked up at the Century location was not available. we were not notified prior to the pick up. we were therefore sent to the Dufferin location. We were told that we were receiving a $50 credit because of the trailer not being available as we had booked. When we got to the Dufferin location the employee told us he would not honour the credit, he was rude and the trailer was dirty. he swept out the trailer after we asked him to, we took our rental and we will attempt to look after our credit with the Century location. Very rude and unprofessional at both locations.

Wilfred R. 
Rating:
5.0

Customer did not leave a comment.

JUSTYNA R. 
Rating:
5.0

I'm very satisfied and safe bringing all my stuffs to another place.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
4.0

Thanks

Ernie B. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Daryl B. 
Rating:
3.0

I was going to rent a dolly but they told me one was in the truck. It wasn't there. Made for a rough day but the overall experience was fine.

Danah W. 
Rating:
4.0

Customer did not leave a comment.

aaron N. 
Rating:
5.0

Good experience overall. The manager and staff were very professional.

MARGARET C. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
4.0

Customer did not leave a comment.

Jane C. 
Rating:
1.0

The car was not clean forced to sit on some hard cartoons because the seat was dirty, and above all they have added the millage which i hadn't travelled. From Uhual duferene to ikea is 24km but they said i had gone 66km, i have asked even to check where i had gone on the gps, but he said that they dont have access to that, and when he is giving me he didnt even check it for me not even told me about the milage.

Isaias W. 
Rating:
5.0

Keep doing what your doing. Customer service was excellent

Claudette L. 
Rating:
1.0

U-Box took over an hour to get ready when it was pre-booked.

Randall W. 
Rating:
5.0

I was totally happy with the staff at this location. Of the few that I communicated with, everyone was friendly, professional and polite. My rental was clean and I will definitely use this location again when the need arises.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

russ R. 
Rating:
5.0

Have all locations open 7 days a week.

Darren J. 
Rating:
4.0

The person at the counter was quite efficient and helpful.

Emil K. 
Rating:
4.0

The Dufferin Ave location suited our needs well. I got the right sized trailer and everything was good.

margaret maxine C. 
Rating:
5.0

Customer did not leave a comment.

Pat J. 
Rating:
5.0

I can not speak more highly of Rupinder and the exceptional service that he provided. He went above and beyond and provided a level of service that is no longer seen in today's society. I will recommend this store to everyone based off of my experience with Rupinder.

Duncan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

calvin B. 
Rating:
3.0

Customer did not leave a comment.

DARREN C. 
Rating:
5.0

The staff was very friendly & helpful in every way. Thank you .

Evelyyn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Panizza T. 
Rating:
4.0

Customer did not leave a comment.

dhavalkumar P. 
Rating:
5.0

Great friendly accommodating staff!

Michael G. 
Rating:
2.0

After I loaded the truck I tried to started the engine and the battery was dead. By coincidence the manager called me at the same time, asked how was being my experience, I explained and said that I was waiting a friend to come and help me to boost the battery. The manager was just concerned about the time that I would return the vehicle because he had another reservation after mine, he didn`t offered any help. Terrible experience, imagine if I was someone that didn't know how to boost or if I didn't have anyone to help out. What a headache. Guess what, no discount was provided due to this situation but if I was late, for sure they would charge me.

Felipe B. 
Rating:
5.0

Customer did not leave a comment.

Damaris S. 
Rating:
5.0

Customer did not leave a comment.

Monique G. 
Rating:
3.0

Customer did not leave a comment.

CHASE M. 
Rating:
4.0

Customer did not leave a comment.

Heidi P. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

Good service

YOHANNA Y. 
Rating:
5.0

There was a bit of comp glitch the attndant tried eventuall he got powk to print and all was goood im very satisfied with the eqpt no issues for a looong trip

DWARIKA H. 
Rating:
4.0

An additional front desk staff for busy check-in times.

lydia G. 
Rating:
5.0

Customer did not leave a comment.

Rubendren J. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
3.0

Truck had not been cleaned inside or out - there were dirty napkins & sunglasses on the dash, fast food garbage under the seats. The truck wasn't running properly and broke down in the 5 minute drive from the pickup location to my building - was told it was the last 15' truck available in the city so didn't have an option but to keep going and risk it. The engine light came on almost immediately, and it was fine moving on the highway but stalled constantly during city driving when stopped in traffic, at a red light, or waiting at a railroad crossing.

Darren M. 
Rating:
5.0

The staff member Danny I believe is his name is awesome he's so polite and helpful need more men like him...THANKS DANNY

WESLEY L. 
Rating:
5.0

not much. I was able to reserve a truck and return it when done very quickly. I really like the online check in/out service. Made everything much simpler! thanks

Stanley K. 
Rating:
5.0

The overnight drop off routine of users having to take pictures and waste my data and time was very unexpected

wesley L. 
Rating:
5.0

Nothing that I can think of. The sales person was very helpful with assisting with getting my trailer light plug in working! I believe his name was Danny.

David B. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Nholan T. 
Rating:
5.0

I highly recomend that some serious attention would be directed to the U-hual app, I had many troubles booking equipment using the app. I would never use the app again because of my experience using it. Thankfully the customer service was excellent and the staff member I talked to could set everything in order again.

Reto S. 
Rating:
5.0

Customer did not leave a comment.

Ramon L. 
Rating:
5.0

Customer did not leave a comment.

krzysztof O. 
Rating:
5.0

Danny was a great help.

Jim S. 
Rating:
5.0

Easy drop off, took 5 minutes and they emailed out my receipt.

michael B. 
Rating:
5.0

Great service. I would recommend it and certainly use it again if need be.

carol M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer service was great. They worked with us. So much appreciated..

EVELYN L. 
Rating:
5.0

The people I spoke to were very patient and helpful regarding my questions and concerns. I would highly recommend this location to my friends and others needing storage.

Maria h.  |  First Impressions 
No reviews have been submitted for this location.

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