Customer Reviews for U-Haul Moving & Storage of Champion Forest

1,338 reviews

7022 Cypress Creek Pkwy   Houston, TX 77069
(24 hour access - outside units and designated interior halls only)

(281) 580-8190

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(281) 580-8190

7022 Cypress Creek Pkwy
Houston, TX 77069
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Wonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. Fisher😊

Terry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kahsesha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
1.0

In my order I had a list of items that I need and half of the order wasn't available. I wasn't informed before my pickup date and time. Tony the employee suggest to find the items that they didn't have at other U-Haul stores in town. I wasn't going to drive all over town when I needed get my errands finished to get to work. Quick Check out is pointless because the entire process of pickup took over an hour, I was the only customer the entire time in the store. Very Poor Customer Service at this location.

Suresh Y. 
Rating:
4.0

Customer did not leave a comment.

Sheila N. 
Rating:
5.0

Keep up the great work. Great job.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

VENTURA G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
5.0

Customer did not leave a comment.

Ashleynt R. 
Rating:
5.0

Great experience all around!!

BILLIE M. 
Rating:
4.0

Customer did not leave a comment.

Theodore W. 
Rating:
4.0

Property should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.

Keana O.  |  Overall Experience 
Rating:
5.0

Extremely friendly team, would definitely recommend this location...

SAJID S. 
Rating:
1.0

I was double charged not sure why the truck was back on time and I also put more gas back in than I left with smh I need someone to call me asap 314-828-9182

SHARDAY B. 
Rating:
4.0

Good customer service

William W.  |  First Impressions 
Rating:
5.0

Been a customer for a several years now, staff is always helpful.

Octaviano G.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.

Cecilia O.  |  First Impressions 
Rating:
5.0

Christina is super helpful and never disappoints.

mujahed d.  |  Overall Experience 
Rating:
5.0

Yall was great

DEMETRIA S. 
Rating:
3.0

I don't understand why I have $100 hold

BRITTNEY J. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
3.0

Service, while friendly, was slow.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

CHERYLON H. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
2.0

The customer service was great, however the truck was in no condition to be on the road in my opinion. Im not sure of the reason but the truck was very loud as if there was a hole in the exhaust. The box truck sounded like a Harley Davidson.

JOSEPHIZAYA B. 
Rating:
5.0

Customer did not leave a comment.

SCOBY A. 
Rating:
5.0

Your check-in on Android/web has many bugs. It gets hung altogether on the 3rd page, with no way to read the agreements. The guys in the store were excellent.

Steven B. 
Rating:
4.0

The manager was super nice and helpful.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Not positive about her name but I think it was Tiana, anyway she was very informative professional and courteous.

DEBBIE B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH E. 
Rating:
5.0

Customer did not leave a comment.

georgi M. 
Rating:
5.0

Good customer service. It was a good experience. Everything went smoothly.

kelly H. 
Rating:
1.0

The trailer had a defective attachment mechanism. The trailer came off the truck on a very busy road. It was terrifying for us and every other driver on the road.

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

Courtney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittnay L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PUNITHKUMAR A. 
Rating:
5.0

Christine property manager was awesome big help always returned my calls. I loved the experience overall.

josh y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIE T. 
Rating:
4.0

Customer did not leave a comment.

Catrina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miraya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dionne b.  |  First Impressions 
Rating:
5.0

I can't remember the young lady's name but she was very professional, polite and attentive. Went out of her way to help me get going. Thanks!!!

SEVERO L. 
Rating:
5.0

Excellent help, friendly, and professional.

Shayla J. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE ALEXAN D. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

You guys are doing great job. Very responsive on phone 📱

RUDOLF N. 
Rating:
5.0

It was quick and easy ! Love this place !

KIARA M. 
Rating:
1.0

some ppl cant read or see the policy that good and need them to explained everything before the customer rent the vehicle that way when he return the vehicle will not be surprise by the prices.give him the option of whether he wants to rent or not

CLYDE C. 
Rating:
4.0

Customer did not leave a comment.

BRIDGETT L. 
Rating:
3.0

Returned truck to the stall I drove it out of. Did not see signs of return area. Young man inside insisted I go back to the truck and park it in return area. No customers inside at that point and 2 employees present. They never checked the truck. I asked for a final bill and was told they would immediately send it. Nothing sent. Will now have to call again tomorrow to get a final bill. There had better not be any issues. My company rents trucks often. Not going to rent from that facility moving forward.

LAWRENCE R. 
Rating:
3.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

The manager lady was very nice and helpful.

CHANDRA T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Excellent price for what i need

Nelson A.  |  Online Move In 
Rating:
5.0

The staff was very friendly and extremely pleasant, especially Shane!

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

SEGISMUNDO G. 
Rating:
4.0

The lights on the truck stayed on even though the switch was off. The ringing inside the truck lijecwhen a car is off but keys still in the ignition would not shut off. The back ramp would get stuck to the point that it would take me laying down on the floor and push it up until I could get it up high enough to latch. This happend almost every time I had to use the ramp. From 10 times only once it worked. Several times it took 40 min to make it latch. This has been the worst uhaul truck I have ever used. Also need to call tomorrow about charge for dolly I did not rent.

Eliot F. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Michele H.  |  Overall Experience 
Rating:
4.0

Christine was the employee who helped us and she was incredibly helpful and very sweet. As we were waiting in line she acknowledged us and said hello advised us it would be a moment. She was also very friendly to all customers in the building. Thank you for having such a wonderful employee.

BERNARD C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Caroline D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE V. 
Rating:
5.0

Customer did not leave a comment.

Luke O. 
Rating:
5.0

Nothing to improve. Everything was excellent

URSULA R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P. 
Rating:
3.0

Customer did not leave a comment.

ELENOR R. 
Rating:
5.0

Everything was great

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA M. 
Rating:
5.0

Customer did not leave a comment.

Arturo L. 
Rating:
5.0

Staff was very helpful. It went quick and easy!

JOLENE B. 
Rating:
5.0

Customer did not leave a comment.

JAKEYA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNA C. 
Rating:
5.0

I do not remember employees name but his customer service was a great. He was patient and explained everything clearly and was very helpful. Great guy great employee

ehtiram M. 
Rating:
1.0

I reserved 2 units last week online. the staff checked me into the 10x20 and then informed me that the 10x15 was not a unit this location even offers. I had to cancel both as they didn’t even have anything comparable in size available. Incredibly inconvenient.

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTON S. 
Rating:
4.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

The manager working was terrific

LANCE N. 
Rating:
5.0

Great experience with both locations. Thank you

DANIEL Z. 
Rating:
5.0

Customer did not leave a comment.

FOY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANNETTE J. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
4.0

the QRcode would not load.

LETICIA J. 
Rating:
5.0

Customer did not leave a comment.

Stan T.  |  Overall Experience 
Rating:
2.0

Your staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 years

BARBARA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lela K. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

I was originally suppose to return the equipment at Uhaul of Willow brook, however the customer service at willow brook was very rude and did not cater to me. She was really mean and when i said i am going to drop equipment here, shw said she wont check it in as ahe does not have space for taking equipment back.

Muhammad B. 
Rating:
5.0

Customer did not leave a comment.

Betty C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Irene was very nice and helpful

miracle j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH U. 
Rating:
2.0

The pickup process was efficient and the vehicle very clean. However, there were MAJOR safety issues with the truck as I received it. Both the hood and the passenger side door had been left ajar when I picked it up. But the biggest issue was the bent front axle that got worse as I was driving it through the day. This should have been noticed by the maintenance crews as the alignment was way off as well (45 degrees off to start but 90 degrees by the end of the day). I'd also like to point out that this was the second site that I went to to pick up this rental. The first, scheduled for me by a regional representative, was at a gas station that had a couple trucks in a vacant lot next door. The person working the counter didn't know how to process a rental and I wasted an hour of my time driving out there, only to have to go to a different site the next day.

Lorianna V. 
Rating:
4.0

Customer did not leave a comment.

KIETTA M. 
Rating:
5.0

Customer did not leave a comment.

ROBIN P. 
Rating:
5.0

Customer did not leave a comment.

GAVIN G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA G.  |  Overall Experience 
Rating:
5.0

The way you treated me

NANA K. 
Rating:
5.0

Only thing truck broke down, it was frustrating that I couldn't finish all the moving , road side assistance was nice to come on a holiday to change the battery, workers at the store were nice. Just upset about the truck breaking down

ROGELIO G. 
Rating:
1.0

Though the location I picked the truck up from was great to work with the overall experience will uhaul was unsatisfactory!! My reservation was for a location in Tomball TX near my home. I received a confirmation email with my reservation number and the address of that location. Upon my arrival the uhaul in tomball had no record of my reservation. When the associate looked up my reservation number uhaul had changed my reservation without my knowledge to a location 20 mins away!!! Seriously uhaul!! So I called customer service who was not helpful whatsoever. She told me I was left a voicemail telling me the location had changed which I received NO SUCH VOICEMAIL! Her attitude towards the situation was unprofessional. Was I frustrated yes! Because here I am at a location I made a reservation and know have to go 20 mins out of my way to get a truck. I then asked if because I had to go so far out of my way if I could change the drop off location. Customer service told me that once I picked up the truck I would be able to make that change. Yet once I got to the new location the associate told me that I was NOT able to make that change. Nothing uhaul told me was truthful and they made changes to my reservation without my knowledge. Overall it made the moving experience with them horrible, frustrating, and stressful. As if moving isn't already stressful! I will say that the manager where I did get a truck gave me a $50.00 credit towards my reservation and this review is not a reflection of their team. They were the only good thing about the whole experience.

jacob C. 
Rating:
5.0

De'Corian Woods was so courteous and helpful. We first called in to check for availability and he helped us reserve the van saying it might go fast. And he was right because as soon as we went to go pick it up, he received calls asking for it and sure enough it was reserved. He had a line of people and calls coming in as he assisted us. Some of the customers were rude and being a jerk to De'Corian and he handled them so professionally. Please get him some help, though. It was so busy and he did a wonderful job. He deserves a raise.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

ALMA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Christina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Thank you.

Stacy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emmanuel M.  |  Online Move In 
Rating:
5.0

Excellent experience with Christiana

Laura E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selene I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELINA D. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

Customer did not leave a comment.

TROY M. 
Rating:
1.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

DIANNA S. 
Rating:
5.0

No improvements needed.

JANNETTE M. 
Rating:
5.0

Very professional and easy to return and good information on costs and understanding of extensions to rental due to family concerns snd weather, Christine was very helpful and will rent again and refer others!

Frank A. 
Rating:
5.0

U-Haul website is very hard to make changes to an order. I had to cancel reset up after trying to change the time and pick location. Then i had to search for locations to drop off. I found Greenville location. But reservation said other places. When i came to the location to pick up the trailer there was no drop off location on the reservation. We found one on HWY75 in Dallas. When i got to Dallas i got a text message telling me where the Greenville drop off was. This was my original selection but it disappeared on my reservation but magically appeared when i got to Dallas. Very frustrating.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

gary f.  |  Overall Experience 
Rating:
1.0

This has been the worst experience I have ever had after having to drive two hours away and two hours back to get the U-Haul I reserved on my graduation day I’ve been drove eight hours across the state of Texas to find out that the storage I reserved did not have a lock so they sent me to another location those storage or flooded finally the third location 30 minutes from where I’m living did not have my size so I had to get two smaller storage is all the way in different buildings complete horrible customer service

Patrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toshima M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MASON D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis B.  |  Overall Experience 
Rating:
1.0

I don’t have a storage

Diego M.  |  Overall Experience 
Rating:
5.0

Everyone we communicated with throughout our experience renting here was knowledgeable, helpful and pleasant! De'Corian checked us in and did a great job.

Carmen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

The lady that checked me out was awesome

Devon R.  |  First Impressions 
Rating:
4.0

I had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.

Jeanette R.  |  First Impressions 
Rating:
4.0

Courteous staff, however there was a price discrepancy.

Simone L.  |  First Impressions 
Rating:
5.0

Thomas and his trainee were competent, efficient and polite

Lasherrie E.  |  First Impressions 
Rating:
5.0

Courteous, professional, warm, thorough and accommodating service… What else would one ask for!

Ibrahim E.  |  First Impressions 
No reviews have been submitted for this location.

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