Customer Reviews for U-Haul Moving & Storage of Chantilly

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chantilly

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thomas h. on

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Courteous and professional staff

brad n. on

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Remon G. on

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MARK F. on

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Truck Engine Light was on during the entire trip, but no issues. Truck ran fine and never let me stranded.

Kaustuv c. on

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Richard W. on

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Michael G. on

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Jeffrey S. on

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Devon was great.

Catherine F. on

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Mehrdad S. on

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Doston R. on

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Kai C. on

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While the location itself is fine, U-Haul initially told me I had a reservation that was available in Herndon which is the closest location to me. Then I was moved to Sterling, and finally all the way up to Chantilly. This adds more mileage to what I needed for the truck. Uhaul should not say a location is available when it is not and then on top of that, move the customer around to multiple locations not knowing until the final hour where I'll be able to pick up the truck. It makes it difficult for planning and coordination purposes during a big move.

PATRICK M. on

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john d. on

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Allan W. on

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Really appreciated Jason's advice on my initial phone call. In like manner the installation went well and within the two hours he predicted. There were some small changes from the computer driven list of parts which raised the cost but I am pleased that Jason made the right decisions on the correct parts needed. Over all very professional.

Jonathan B. on

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The employees were great

Heather R. on

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they guy who helped me was phenomenal.

Steve S. on

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EZ PZ, well run location. The online res system was a little awkward but not terrible.

Gunma L. on

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Outstanding service

Gurvinder G. on

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Provide better customer service.

Wendy D. on

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The staff was awesome. We had to make a last minute change and they had no problem accommodating us. I highly recommend this location!

Daniel A. on

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Pretty fast and efficient process.

Matt R. on

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The experience was great! The only challenge for this location was finding a space to park my car for the morning/afternoon. I looked for road parking and all the cars were spaced in a funny way with gaps too short to fit a car. If all of the cars were parked closer together, you could have easily fit dozens of more cars on the street. Possibly provide a few parking spaces for day use on your lot or work with the city to paint lines along the curb so people will park closer together and not waste tons of space. I would have paid more money to park a car on your lot for the day.

Antonio D. on

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I waited about 25 minutes for the truck to be made available. I understand that connecting a hitch take a few minutes. but this could have been done the previous night or even in the morning before i arrived. Other then that, everything went smooth the return was smooth and easy also. Kudos to the return team.

Naimesh T. on

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Staffing was poor, three issues came with falsified information regarding actual mileage & gas. I had the same issue with gas since I was running late I thought would talk to them after with pic. While returning I explained the situation to the employee instead of explaining me nicely the female employees gave me attitude and started arguing with me. I will not recommend uHaul to anyone neither I will be going to uHaul every again

Lawrence D. on

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They failed to address my concerns about a dirty cab. Then charge me for cleanup after I return the Truck. Had to call multiple times to find someone who could resolve the issue of changing me for returning a dirty truck. I’m glad I took photos. Before leaving the lot.

Terrence D. on

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Craig D. on

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I have used this location a few time recently. This time the truck power port for charging a phone did not work at all. Second, I happened to be a little over an hour late to return the truck. This has never been an issue before. Expect, this time the lady who called me was rude when asking "where are you?".

Andrew C. on

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Robert L. on

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Timothy G. on

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Martin H. on

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Robert M. on

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Poor customer relations & very poor communications & follow through

Diane H. on

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Joan R. on

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all good!

Krista P. on

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everything was great

James M. on

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It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. on

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Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. on

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Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. on

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These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. on

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Excellent customer service!

Pura S. on

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Excellent facility and staff.

Charles P. on

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My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. on

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Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. on

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All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. on

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good

Amanda M. on

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Friendly and fast service

Thomas S. on

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None

Stephen S. on

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Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. on

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Only reason for one star off was because the wait time

yasas j. on

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Everyone there was very kind, and very professional.

Stephen S. on

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Ryan was exceptional

Earl C. on

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Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. on

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This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. on

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Nice

Ronnell C. on

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I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. on

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This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. on

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It was perfect.

Rhonda M. on

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DIANE W. on

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The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. on

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Great customer service!

TERRY R. on

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Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. on

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THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. on

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Excellent. Very professional clean and friendly

obaidullah r. on

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Great service. Thanks

Cesar Y. on

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Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. on

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it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. on

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Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. on

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In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. on

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Great service - the staff were excellent!

MARTHA M. on

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The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. on

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Staffs were very friendly and helpful.

James M. on

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Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. on

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This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. on

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Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. on

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Very good service. Good location.

Wendy R. on

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Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. on

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The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. on

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Worst service

Naresh P. on

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Good service

maryjane v. on

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Great service

Joseph S. on

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The staff always takes good care of me.

Laura W. on

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Staff was very friendly and helpful!

michelle c. on

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Great service!

Brendan S. on

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Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. on

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Easy to find and friendly staff.

Tiffany C. on

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I really enjoyed my experience at UHAUL.

CATHERINE C. on

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This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. on

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facility was clean and access was convenient.

JEFF O. on

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Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. on

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Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. on

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We really recommend this storage facility. They are the best.

Damodara D. on

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Good

patrick e. on

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Thank you

Klaus S. on

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Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. on

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They never answer their phones, they intentionally roll over calls to the national support center.