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sylvia r | Overall ExperienceSelf Storage Units in Chantilly, VA, 20151
U-Haul Moving & Storage of Chantilly
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This review is strictly for this location I did not have the same level of professionalism at the bronx location.
antoinette j | Online Move InEvery last person that has worked at this facility over the last two years has been absolutely astounding! Make no mistake, I mean every single employee whom I have had the pleasure to deal with here has superb product and policy knowledge, and are super friendly! The prices are good for the area. I only had one rent increase and it was not so high that it made us want to leave the facility, but a somewhat fair representation of inflation. Thanks to the whole team here, please make sure the corporation takes care of you guys!
shawn m | Overall ExperienceThe Uhaul in Chantilly VA was excellent. The staff were friendly and really knew the facility and equipment available. Very good experience working with this UHaul location.
Natalie B | Overall ExperienceGreat staff. Very helpful and knowledgeable.
Natalie B | Online Move InGreat customer service!
KATHLEENOKEEFE B | Overall ExperienceIt would’ve been nice to have the unit lit, but other than that had a great experience. Only negative was the way you handled my first month free. You went ahead and charge me in Advanced for the second month which I hadn’t budgeted for, but I was assured I wouldn’t be charged the second month. Then, at the beginning of the second month, I got charged anyway. The staff at the facility promptly credited me, but the only way they could do it was to close down my rental and start a new rental. You should really get that fixed. Cause I left a bad taste in my mouth as it caused me to have an overdraft charge on my bank account.
DANIEL M | Overall ExperienceExcellent all the way around . 5 stars ⭐️
JOSHUA A | First ImpressionsEven rented a van for my move. It worked out well.
Bill P | Overall ExperienceVery friendly and clean facility. I highly recommend.
Angel C | First ImpressionsGreat storage and staff was very helpful, especially Johnnie the manager! We greatly appreciated him. The location just ended up being too far to easily access daily.
KELLY M | Overall ExperienceGreat clean 👌
derwin p | Overall ExperienceClean safe and my items were in prefect condition
Margaret K | Overall ExperienceThis storage site was excellent. Well maintained, comfortable, and lots of carts. The only downside was the cost and the rapid increase in the monthly rental rate which was exorbitant. We would have rented longer but raining the rate $80 after 1 month of occupancy was ridiculous so we moved out immediately.
Stacy K | Overall Experience