There was mold and mildew in the unit doue to recent flooding of the rooftop. The area where the units are located smells like mold. I had to load my car and take some of my belongings to the dumpster.
AISHA H | Overall ExperienceSelf Storage Units in Chantilly, VA, 20151
U-Haul Moving & Storage of Chantilly
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How U-Haul Reviews WorkPlease explain the one year price lock promotion.
AISHA H | First ImpressionsTemperatures in climate controlled second floor area were frequently in the 90s/close to 100 during the summer. Access after hours was always a disaster. Some times my card wouldn't work, others my card was randomly deactivated. Price was too high for a 5x10x10 unit that wasn't actually climate controlled and the unit itself was frequently 110-120 degrees Fahrenheit. A candle within the unit started weeping. I'm disappointed that I paid for this for as long as I did. Moving to a new storage facility that will actually keep my paintings and belongings adequately thermoregulated.
Lilith R | Overall ExperienceThe sliding bar to close unit door was difficult to slide. I will talk with staff when I return. I'll ask them to take a look at it. The price lock should be more than a year because there is too much cooperate greed. Uhaul prices have increased over the years. Please give unhoused and unemployed people a better rate.
AISHA H | First ImpressionsThis experience was 100 percent better than the first. I appreciate Jaden and the afternoon staff, they were very professional.
AISHA H | Overall ExperienceThe manager very very knowledgable and helpful.
catherine h | Overall ExperienceMuy satisfecha
ROSA L | Overall ExperienceThe customer service at this storage facility is top notch and willing to help. They make things easy. Give them a raise or a bonus!
Heath P | Overall ExperienceThis U-Haul storage facility was perfect for my needs. My items were secure throughout their time at this facility and it was very easy to add and remove things when needed. When I had to move items to and from this location, it was very easy to rent a truck and schedule excellent moving help. I highly recommend this U-Haul storage facility.
WILLIAM S | Overall ExperienceThere were still big snow banks but I waited until the other customers left before I started and no one helped me I struggled for hours to get the dolly back and forth through the snow and I felt like the little guy who finished my paperwork was mocking me
MICHAEL e | First ImpressionsLimitations on what staff can do versus independent facilities. Contract confines can be exceedingly rigid in comparison Special circumstances have no bearing on the ability of staff to assist when you’re in a location remote from the facility
DAVID A | Overall Experiencealways clean and friendly
Walter M | First ImpressionsThe process couldn't have been easier, both checking in and out.
Matthew K | Overall ExperienceEverybody was very helpful and thorough and explaining how the facility operates and how the incentive works
DAVID A | First ImpressionsThe counter people were great more than willing to help with everything! give them all a raise!!!
JOHN W | First Impressions