Customer did not leave a comment.DAVID E. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Chantilly
Chantilly, VA 20151
(Route 50 and Stonecroft Road )
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loved renting from Uhaul!!!@MARKH Z.
Customer did not leave a comment.CHERYLLEE M.
Customer did not leave a comment.DAVIDALLEN F.
I am an older woman who is moving. The gentlemen at U-Haul consistently go above and beyond to make sure I have all I need. They help to load all my packing things into the truck and are just gentlemen helping this move go smoothlyJUDYMCDERMOTT J.
Clean it a little better.David T.
Customer did not leave a comment.leonardo z. | Overall Experience
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.GARYDEAN M.
The equipment that you send out should be in good working order. When a burned out tail is found by the customer it should either be replaced or a different trailer provided and the trailer should be clean of all junk.Leo D.
So quick and easy!JONATHAN H.
Charges were confusing.SIR JOHN J.
You always charge me for gas even though I always put gas.MARIACRISTINA C.
I was charged for two days trailer rental and only had the equipment for one day. I returned the trailer at 4:30pm per contract(and have a photo of the return) and was charged for two days. I have talked to Michael at UHaul Customer Service and have customer action file #3177498 open. I need my refund processed promptly. Thank you.Jacob R.
The only surprise was that truck was delivered with only a half tank of gas. I suggest that your website made clear that the vehicle may not be delivered with a full tank.WILLIAMHENRY A.
Customer did not leave a comment.FERNANDO C.
Ryan and Gabby Best workerShagun ved W. | Overall Experience
Fastest drop off ever. They checked the truck - counted the blankets and we were off in under 5 minutes. Thank you!MARIONDOROTHY T.
KEEP MORE PEOPLE RYAN EXCELLENTPAMELA MCKAY M. | First Impressions
Excellent personnel.David R.
The UHaul self return website wouldn't work and I had to spend 45 mins returning the vehicle the next morning instead...very frustrating processDavid R.
All the staff were very friendly.JOHNROBERT H.
Customer did not leave a comment.KIMLEILANI ANNE M.
Customer did not leave a comment.Ross S.
The tow dolly was not available at the satellite location as discussed. It was said there would be a half tank to begin with, and to return it with a half tank; there was only a quarter tank when picked up. I spent the last few hours of my evening on the east coast driving to pickup a tow dolly that wasn't there. Had to start my next trip by driving in the opposite direction 45 minutes.Anthony G.
Customer did not leave a comment.GEORGEWASHINGTON B.
Customer did not leave a comment.Robert C.
Great customer service. Easy pickup and drop off.MARCUSANTHONY F.
Customer did not leave a comment.Gregory G.
I wish whoever helped me when i pick up the helped me little more for directions and check out process. When i return the truck , i received excellent service .LKHAGVAJAV B.
The truck cab was not as clean as I would have expected. The steering wheel and passenger seat were sticky to the touch. But the staff was very professional and friendly.DAVIDMICHAEL K.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.CAROLEANNE M.
Customer did not leave a comment.DAVID C.
The truck size i reserved "broke down" the day before my reservation. To make things right the GM promised a two day rental for the price of one. I was charged for two full days for my 25 hour use. I was also charged for the dolly and pads in the truck I did not use. Over $50 in overcharges.Timothy K.
My wife has been in the hospital with a miscarriage and COVID with pneumonia and in ICU for one month. I'm deployed and I called and let someone know all this and next thing I know they are threatening us.TANYA E.
Have more customer service people inside.Wayne K.
Customer did not leave a comment.TAE SUNG O.
Customer did not leave a comment.PHILIPMASE E.
Honor already purchased equipment instead of forcing customer to buy the same item at a higher price, only because the company inventory system can't maintain proper information about the availability of rental equipment. As well as, provide proper instruction on where to pick up rental equipment up instead of having a customer drive around looking for it themselves. I will gladly pay more in the future, to any other company, to never have to deal with this kind of situation again.NICHOLAS H.
Customer did not leave a comment.STEVENFLEMING S.
the vehicle stank of body odorJOSEPHJONATHAN M.
Customer did not leave a comment.WALTERFRANK H.
Efficient and friendly staff - they are always my first choice for trailer and truck rentalsGREGORYPAUL B.
Customer did not leave a comment.SEIFU TESHOME S. | Overall Experience
Truck I was given was unsafe and needed a brake job. Luckily I only had a short move or I would have risked my life as well as my families. Please look into this!Ramon G.
Customer did not leave a comment.HANK S.
Customer did not leave a comment.Jeffrey A.
Make sure- VERIFY- that rental trucks are completely ready to be rented! First truck I was given, the driver's sun visor came off in my hand. It had been carefully set into place to give the impression that it was working properly. Fortunately, I noticed the defect and requested a different truck. Next truck, the driver's visor was again prepared and made to look like it functioned properly, but again- broken driver's visor. SOMEONE IS NOT DOING THEIR JOB!! The repair shop, the equipment inspector, the manager of the repair shop, the manager accepting equipment and signing off that it's ready for rental. . . Someone should have caught these broken, non-functioning items. I had to find each problem, then wait for a solution, and my check-out time was extended by estimated 30 mins. The Location is equipped to be great, but the devil is in the details.ERNSTWILHELM K.
Customer did not leave a comment.JAMESEDWARD F.
Customer did not leave a comment.ALANSCOTT B.
Customer did not leave a comment.BABU K.
Customer did not leave a comment.MICHAELMORRIS S.
Customer did not leave a comment.DAVIDALLEN F.
Customer did not leave a comment.ruben R.
Incredible customer service. I couldn't get any better service.CHOMANJ M.
Mobile app was not working properly for checkin. One of the issues was the app would not accept taking pictures as this is required for checkin. My original vehicle pickup time was changed but luckily you had a smaller truck available. Was hoping to get some type of credit or compensation as this required me to make two trips for the move. Staff and location are always great but seems like the mobile app and pickup time needs some improvement.Shan L.
Customer did not leave a comment.Andrew S.
Great service.JOHNBEDFORD H.
Customer did not leave a comment.GREGORYRAY A.
Great, Fast and courteous service.CARLENE M.
This was the first tome the equipment wasn't clean. However, please don't let that take away from the FANTASTIC customer service I receive each time I do business at this location.CAROLEANNE M.
My experience in renting a cargo van yesterday, April 29, was satisfactory.DAVID D.
Customer did not leave a comment.ERNESTROBERT L.
Staff always very helpful. Thanks.RICHARDGRAHAM W.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.antonia S.
Customer did not leave a comment.SAEED M.
I have no additional comments at this timeDAVID D.
Customer did not leave a comment.DAVIDALLEN F.
The man in the lot was fantastic, his name was Scholar and he is the only thing positive about my experience! I used the online check in, walked in to get the keys and when the guys at the counter joking around noticed I was waiting they provided the keys, when I asked how I could use the app to confirm gas level or miles, he didn't know, so I was charged $34 plus a $30 service fee for fuel that I couldn't even confirm, nor could your staff at the counter instruct me on how to use the UHaul app, while I was trying to check in, so that I could confirm miles and fuel level! So I paid a service fee and couldn't even get help, with your own software, if the staff at the counter doesn't know how to use it, don't make it part of your process, period!!! Moving is already stressful, the frustration of paying for something when I couldn't even get help.....is a perfect ending to this endeavor.DAVIDHEATH H.
Keep up the good work and your customer relationship that's very superbEMUCHEDAVID N.
thanks, please discard the defective trailer lights connectionsALI E.
Customer did not leave a comment.Paige T.
Customer did not leave a comment.sharon V.
Excellent service by everyone - from the office employees to the gentlemen that help load and unload our vehicle.MICHAELJOHN J.
Easy drop off, took a minuteDonald B.
Customer did not leave a comment.Joseph C.
The cargo van needed oil change and the front passenger side tire was worn. The exterior and interior wasn't cleaned very well.SANGJON K.
Customer did not leave a comment.WARDBROWNING S.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.ADAMRYAN M.
Great staff and a very nice experience.Robert G.
Very impressed with the smooth process. Great experience.ANGELINAMARIE Y.
Your website needs a lot of repair. It has a lot of bugs.MICHAELVALDEMAR P.
Gas meter on car was broken. Didn't know that and kept putting in gas. Spent at least 10-12$ In gas extra and then returned it all to find out what I stated above. Uhaul representative credited me $15 for inconvenience and apologized. Great customer serviceKARLKEITH M.
There must something wrong with the phones line at your Chantilly, VA location. I tried calling several times on May 21, but I couldn't get through. Otherwise, I was pleased with the service that I received.DAVID D.
Couldn't answer questions on the coupling-ball fit, not knowledgeable with the product.Frederick W.
Customer did not leave a comment.WILLIAMHENRY R.
Customer did not leave a comment.Mary R.
Customer did not leave a comment.ROBERT C.
Always a breeze using U-Haul. Thank you! Ryan is absolutely phenomenal guest service skills!Justin D.
Customer did not leave a comment.JACKA R.
Customer did not leave a comment.VANTHANH H.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.LYNNEJUNEAU L.
Customer did not leave a comment.Mehran Z.
Exceptional Service. Very Pleased!JOSEPHCHARLES V.
Customer did not leave a comment.Sharon Y.
Two items of note: 1) The digital check-in was a total failure. I could not access the app and kept getting the message,"Your session is expired". I wasted about 45 minutes trying to make this work. Please offer a "paper return" option. 2) The right rear tire must have had a slow air leak. When picking up the truck, the low tire light was on. A team member filled the tire clearing the light, but it was back on a few hours later. No bit deal in this case, but getting a flat with a full load would have been inconvenient and possibly unsafe. A little better quality control might help.STUARTG M.
Ryan was extremely helpful in addressing all my needs. Excellent customer serviceSamina S. | First Impressions
Process was easy and fast. The only thing is that the mobile app did not work as expected, however the associate took take care of process once I stepped into the building.SIMON C.
Customer did not leave a comment.Roger T.
Upon check in and giving the key, it would be helpful to inform a customer how to locate the truck or van. Making a customer walk around the parking lot like an idiot is just unacceptable. I asked where to park my car the the girl told me around the building in the grass - tried to find the location, asked an associate that was drinking coffee and smoking and talking to someone parked - NOT A GOOD LOOK!!! Finally I walked up to the garage area and a really nice guy helped me and allowed me to vent. It would be helpful if an associate asked if I need any instructions regarding the actual truck. Upon dropping the truck off, the guy greeted me asked me to pop the hood, etc. NOT MY JOB!!! The overall experience was horrific and I will never, ever rent from U-Haul again at this location. So many associates walking around doing nothing rather than giving great customer service.christine G.
Customer did not leave a comment.SHIVA RAMKRISHNA P.
Customer did not leave a comment.JOEGREGORY V.
If I ever need a storage facility again I’ll be using you all!Michael B. | Overall Experience
We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,Michael B. | Online Move In
Customer did not leave a comment.Nina Z. | First Impressions
The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.Annette Y. | Overall Experience
Staff was always friendly and helpful. Any staff member I’ve come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.BRIGETTE H. | Overall Experience
Best uhaul facility I have ever used.Rodney P. | Overall Experience
Customer did not leave a comment.Melanie M. | Overall Experience
I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.Kevern S. | Overall Experience
My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.WILLIAMEDWARD H. | Overall Experience
Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Highly recommended.Jeff D. | First Impressions
Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!AVALON M. | Overall Experience
The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..WILLIAMEDWARD H. | First Impressions
Customer did not leave a comment.Enkhdalai E. | First Impressions
Customer did not leave a comment.Amin D. | Overall Experience
sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpfulKrista P. | Overall Experience
Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 starsJen F. | Overall Experience
Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.Arvinda M. | Overall Experience
Very easy. Even easier when I moved out and closed my storage. Great help.ROBERT V. | Overall Experience
First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.lawrence y. | First Impressions
Customer did not leave a comment.Jan R. | First Impressions
Customer did not leave a comment.Phillip W. | First Impressions
So goodZehaa B. | First Impressions
Customer did not leave a comment.EMMANUELBOKIMEH A. | First Impressions
Customer did not leave a comment.Ceasar N. | First Impressions
Customer did not leave a comment.Barry F. | Overall Experience
All staff members were friendly and helpfulJames R. | Overall Experience
It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.michelle c. | First Impressions
Customer did not leave a comment.MICHAEL V. | Overall Experience
I’ve never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people’s person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLandeKadria H. | Overall Experience
Prices are a little higher than others but overall great experience.Long P. | Overall Experience
The staff was greatKim S. | First Impressions
The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.Sarah D. | First Impressions
Appreciate the assistance from all the staff. They were all extremely helpful. Thank you.Kathy M. | First Impressions
Customer did not leave a comment.Rebecca A. | Overall Experience
Customer did not leave a comment.Kaleema A. | Overall Experience
Staff was always friendly and helpful. Very thoughtful group.Amanda M. | Overall Experience
Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..scott v. | First Impressions
Thanks for exelent service 🙂🙂Maria H. | Overall Experience
I will always use the facilityrichard b. | Overall Experience
The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everythingObaidullah R. | First Impressions
Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decisionChris B. | First Impressions
Great staff very helpful, prices were good and no surprise charges.Long P. | First Impressions
Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.Kurt L. | Overall Experience
The folks at this location are awesome!!Pinaki B. | First Impressions
Great staff, great service. 100% recommendwilliam o. | Overall Experience
I will recommences to my friends and family In town about the U-Haul storage.Lam P. | Overall Experience
My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.Felix P. | Overall Experience
all good!Joan R. | Overall Experience
everything was greatKrista P. | First Impressions
It fit my needs and the staff was always available, helpful, and professional.James M. | Overall Experience
Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!Christopher J F. | First Impressions
Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like himdarius r. | Overall Experience
These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.ROBERT B. | Overall Experience
Excellent customer service!Thomas F. | Overall Experience
Excellent facility and staff.Pura S. | Overall Experience
My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles PorterCharles P. | First Impressions
Excellent customer service and support by the entire team here in Chantilly!Thomas F. | First Impressions
All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.obaidullah r. | Overall Experience
goodSusan M. | First Impressions
Friendly and fast serviceAmanda M. | First Impressions
NoneThomas S. | Overall Experience
Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.Stephen S. | Overall Experience
Only reason for one star off was because the wait timeZum T. | Overall Experience
Everyone there was very kind, and very professional.yasas j. | Overall Experience
Ryan was exceptionalStephen S. | Overall Experience
Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.Earl C. | Overall Experience
This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.MIguel R. | First Impressions
NiceJerome S. | Overall Experience
I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.Ronnell C. | Overall Experience
This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!Jose V. | Overall Experience
It was perfect.bakhcha h. | Overall Experience
NoneRhonda M. | Overall Experience
The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!DIANE W. | First Impressions
Great customer service!Stephen S. | Overall Experience
Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!TERRY R. | First Impressions
THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTIONAlma G. | First Impressions
Excellent. Very professional clean and friendlyShawn C. | First Impressions
Great service. Thanksobaidullah r. | First Impressions
Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.Cesar Y. | First Impressions
it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.VICTOR C. | Overall Experience
Best customer service and excellent people god may bless all. Thanksobaidullah r. | Overall Experience
In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.Michelle Lynette H. | Overall Experience
Great service - the staff were excellent!Karen O. | First Impressions
The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!MARTHA M. | Overall Experience
Staffs were very friendly and helpful.NGA N. | Overall Experience
Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.James M. | First Impressions
This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rentalADEDOYIN A. | First Impressions
Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!Aaron M. | First Impressions
Very good service. Good location.Hendrina N. | Overall Experience
Such a terrible experience. I reached out to the manager to try to rectify it, and no response.Wendy R. | Reservation
The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!KENNETH C. | Overall Experience
Worst serviceRONALD T. | Overall Experience
Good serviceNaresh P. | Overall Experience
Great servicemaryjane v. | Reservation
The staff always takes good care of me.Joseph S. | Overall Experience
Staff was very friendly and helpful!Laura W. | Overall Experience
Great service!michelle c. | Overall Experience
Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.Brendan S. | Overall Experience
Easy to find and friendly staff.LAURA G. | Reservation
I really enjoyed my experience at UHAUL.Tiffany C. | Overall Experience
This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call meCATHERINE C. | Reservation
facility was clean and access was convenient.STEVE C. | Overall Experience
Excellent storage facility, only complaint was that rents had risen too high.JEFF O. | Overall Experience
Excellent service, great customer service and over all everything was perfect and excellent. ThanksRASHID O. | Overall Experience
We really recommend this storage facility. They are the best.Mark v. | Overall Experience
GoodDamodara D. | Overall Experience
Thank youpatrick e. | Overall Experience
Have had many storage units here over the past 15+ years. Always well maintained and convenient.Klaus S. | Overall Experience
They never answer their phones, they intentionally roll over calls to the national support center.CORIE F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!