Customer Reviews for U-Haul Moving & Storage of Chantilly

Rating:

5.0

Love the flexibility!! I’ll definitely recommend to my clients.

Rating:

3.0

Reservation and set up was easy. Only issue is that it wasn’t clear that the first time I go I would need to visit the office to finalize the set up. I showed up at 6am and had to wait till 7am for office to open.

Rating:

5.0

Johnny Necessary went above and beyond to help and was great!Q

Rating:

5.0

awesome clean place

Rating:

5.0

Needed help to understand my storage unit and staff went above and beyond to help me. Also bought a bundle of boxes and gentleman put in my car as they were to heavy for me. Staff is 5 stars

Rating:

3.0

The manager was exceedingly helpful but the staff we encountered were unfortunately and generally clueless about procedural issues. This is too bad as the facility was otherwise more than acceptable.

Rating:

5.0

Wonderful, helpful staff. They assisted with fixing my hitch connection on my suv which hand been improperly installed at another location in Newport News. Checking in and out online was easy and I received fast friendly assistance over the phone for an minor accounting issue! Chantilly is a fantastic location!

Rating:

5.0

the best ever😇❤️

Rating:

3.0

Upon handling the closing of a unit from end of June, while trying to figure out if we were charged or not and if it was closed in their system because we were getting late fee notices, the woman who was supposed to close us out was the one that answered the phone. When I escalated the issue with her manager and I went in to describe the employee as an Asian female (which the employee did tell me she was Asian), the manager blew up at me and accused me of using gender and cultural identification in a derogatory manner. I explained that the person on the phone told me she was Asian and the manager continued to yell at me about being racist (considering my husband and my daughters are Asian, I don’t understand how I was being disrespectful, I was just trying to describe the person who made the mistake). I am still shaken by the accusations of being racist and using derogatory remarks by calling the employee an Asian female. I found the blow up from the manager to be highly disrespectful and shocking to say the least. Absolutely AWFUL customer service over the phone. I never had issues in-person. In fact, that same manager was super helpful with me and my husband the day we did the move out, offering advice on how much weight our truck is capable of hauling. I was absolutely appalled she said I used derogatory language using the words Asian female. In today’s world, THAT description is acceptable.

Rating:

4.0

I rented a storage for 2 months 7days and was charged for 3 full months $569.85 insted of $$399 and change without any consideration of giving me back any balance. So unfortunately and unfair for future business with Uhaul.

Rating:

5.0

I was a difficult customer and the staff was very helpful and informative. I will definitely use them again.

Rating:

5.0

Excellent service, movers did not show and I was able to get a truck and storage.

Rating:

1.0

Horrible customer service, horrible app, so glad to be done with this garbage business. Would have gone somewhere else if I had known every store was rude and bad at their jobs. Horrible down in Florida and horrible here in Virginia. No point in calling to resolve disputes, your representatives don't care.

Rating:

3.0

The owner was very helpful. The staff the day before was not too helpful but seemed to try their best. Best to deal with this facility during weekday hours when the owner is present.

Rating:

5.0

Staff was fast and efficient. They helped me every step of the way.

Rating:

3.0

All staff seemed friendly except for the woman who helped me , she was very rude and degrading. I wouldn’t use this location again if my stuff wasn’t already in storage just because of her.

Rating:

5.0

Tascha was so helpful and knowledgeable!

Rating:

5.0

The stuff at Chantilly facility was really helpful and kind… I don’t remember the names of them but I’m really thankful to all of them…. They help me a lot and fast… I’ll be back there to give them something to appreciate their job and tell them to continue doing it like that five stars ⭐️⭐️⭐️⭐️⭐️ for them

Rating:

4.0

At check in I was given my storage unit # but there was another lock on it. Had to go back to office and they had to assign me another #. Also the code to get into the facility after hours did not work so you had to pull open a side door. Was worried that faculty and therefore my belongings were not safe. This is a busy location so wait times to see a representative was lengthy. Staff was friendly and easy to deal with.

Rating:

5.0

Thanks for great service ladies

Rating:

5.0

Great facility, friendly staff. Easy to move in.

Rating:

5.0

Clean, convenient dolly carts available. Loading dock was convenient for the truck and car.

Rating:

5.0

The employees from mangers down to the garage teches was the nicest kindest politely people I have meant in a very long time . They help me so much when removing the items from there need to give 200%

Rating:

3.0

No lights working in the entire hallway where my unit is. Had to use phone flashlights!!

Rating:

2.0

I request a 10x10x10 online but when I got to the unit it was two 5x10x10, when is not what I request and when I brought that to the attention of customer service. The answer I got is that what you get for online request.

Rating:

5.0

Everything good and clean

Rating:

4.0

staff VERY helpful Computer was a hindrance - slow Merchant device for payments - not working

Rating:

5.0

very clean facility and have rental vehicles and supplies ❤️😊

Rating:

5.0

I love the look of the floors

Rating:

5.0

The customer service is outstanding and the storage itself is outstanding, protective, very clean and the price is worth it. i highly recommend U-Haul storage.

Rating:

5.0

😊 thanks

Rating:

5.0

Great service!

Rating:

5.0

Awesome Staff

Rating:

5.0

My only concern is that I moved out in September and notified the office in person ant the lady assured me that the unit was done but the payment came out of my account and again in November. I went in person and took care with the manager and got a receipt this time. This is all taken care of but Luis assured me and it wasn’t done, I had to dispute with the bank. I have been a 3 year customer and overall no complaints otherwise.

Rating:

5.0

Na

Rating:

5.0

Out of my entire relocation U-Haul was the only thing that had zero problems, thank you

Rating:

5.0

From the moment I stepped in the facility, I felt welcomed and appreciated as a customer. High standards of customer service and very helpful meeting my storage needs. I would definitely recommend to friends and family.

Rating:

1.0

I have the worse experience:moving from Massachusetts to Virginia at the end of June , I reserved 20 feet track & storage unit a mounth ahead,12 hours before my moving date, I received a call from U-Haul with bad news, sorry we’re only have 15 feet available so I end up leaving 3 bikes , sofa and more stuff behind , Two months afte I have my furniture in storage I find out that they have my name in 2 different units ,and my credit card auto pay In someone else unit , I will never recommend U-Haul to anyone, I will post my experience in all social media

Rating:

5.0

great

Rating:

5.0

Chantilly staff was most helpful getting my check-in for storage completed, while processing me in for a trailer hitch install on my vehicle, in addition to renting a van for one day locally...they were also extremely helpful when I locked myself out of the rental van; directing me to the Herndon facility where a spare key for the van was maintained -made a very stressful day a lot nicer :-)

Rating:

5.0

Exemplary customer service and management practice.

Rating:

5.0

The easiest and best service I've gotten in several years! Absolutely acceptional service!

Rating:

5.0

Great place

Rating:

5.0

The facility was clean, bathroom was great and handy, and the availability of a hand dolly was excellent.

Rating:

5.0

Very clean facility overall, loading/unloading bays made very convenient

Rating:

5.0

In one word, easy! The accommodations, service, and cleanliness were all superb! Never any hassle. I say payment system and always able to access. Our storage was as good on the day we we picked it up as it was on the day we dropped it off. Thank you!

Rating:

5.0

Un excelente servicio

Rating:

5.0

The team at the Chantilly location were always helpful, professional, and patient. I used this location for storage and truck rental several years to move my girls on and off campus at GMU. I highly recommend them for any storage, moving, or rental needs.

Rating:

5.0

Thank you very much

Rating:

5.0

So helpful! Helped me with unhooking the trailer, backing up the truck, directing me to the right doors-- wonderful staff!

Rating:

3.0

I am not sure why I should have been charged a after hours fee. I did not have the truck a whole day and I returned it a half an hour before the store closed.

Rating:

5.0

Always a treat to come in n chat. Always so friendly n kind to an older person.

Rating:

5.0

Staff is surprisingly really friendly and helpful. They may look tired and stressed out but when you speak to them, they do all they can for you! I really appreciated it!

Rating:

5.0

The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn’t afraid to roll up his sleeves and jump right in to assist me. I’m sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.

Rating:

4.0

Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.

Rating:

5.0

I would like to thank Mr. Babby from my heart. He was special person.

Rating:

4.0

not very easy to get in and out of with a trailer to load and unload, due to the busy traffic.

Rating:

5.0

Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lol

Rating:

4.0

There's a fee for using the dumpster. Thats weird.

Rating:

5.0

Bruce was great! He helped us find another storage unit close to our original one.

Rating:

3.0

I was told that I could pull up my truck to a unit and unload right from outside. I don’t need or want climate control or access to the building carting my things through a maze… However, it wasn’t too bad but had I known it was all indoor units, I probably would have went somewhere else. U-Haul is great! I was misinformed by a staff member. No big deal. Just being honest.

Rating:

5.0

Thanks!

Rating:

5.0

Ryan is a very great wonderful polite and very delightful person to have on your staff

Rating:

4.0

Uhaul should of told us up front about when you close your unit you don't prorate the rent. We lost 3 weeks of payment. The lines at the counter was always long because there was only 1 person working the register and phone at the same time. Other than that it was great having the storage unit and not have to worry.

Rating:

5.0

Great staff

Rating:

5.0

Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.

Rating:

5.0

This was a great facility! The only reason I’m leaving is because I’m moving to a new state. Thanks!

Rating:

4.0

I moved out of units 2130 and 2149 on May 12. When the movers were packing me out I went to the office to inform the staff member of my move out. I was told to return later that day when the movers were done and someone would do a walk thru with me. I returned a few hours later and was greeted by a different staff member who did not do a walk thru and told me they would take care of closing out my contracts. Turns out 2130 was closed. 2149 remained open despite the fact I checked the following the day and was told both units were closed. I was charged $143 on May 13 and charged $143 on June 12th. I’ve been trying over a week now to get refunds and spoke to the General Manager, Richard who said he’d take care of it. He closed 2149 on or around June 14 but only processed a refund for the June charge. The May charge has still not been refunded. I’m very dissatisfied with this situation. Why the first person I spoke to (when I wanted to check out) told me a walk thru was necessary but the second person who was supposed to but did not tells me the staff at the Chantilly location do not follow their own procedures and the result is the situation I’m in. I was satisfied with UHaul until I tried to closed my accts.

Rating:

5.0

very professional and responsive staff !

Rating:

5.0

UHAUL is the most reasonably priced in my experience & offer services to complement my moving/storage needs.

Rating:

4.0

My only concern is that I was given 2 units to make the size I requested. It works fine for me but it might not for someone else.

Rating:

5.0

Ryan and Gabby Best worker

Rating:

5.0

KEEP MORE PEOPLE RYAN EXCELLENT

Rating:

5.0

Ryan was extremely helpful in addressing all my needs. Excellent customer service

Rating:

5.0

If I ever need a storage facility again I’ll be using you all!

Rating:

3.0

We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,

Rating:

3.0

The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.

Rating:

5.0

Staff was always friendly and helpful. Any staff member I’ve come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.

Rating:

5.0

Best uhaul facility I have ever used.

Rating:

5.0

I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.

Rating:

5.0

My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.

Rating:

5.0

Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Highly recommended.

Rating:

5.0

Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!

Rating:

5.0

The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..

Rating:

5.0

sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful

Rating:

5.0

Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars

Rating:

5.0

Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.

Rating:

5.0

Very easy. Even easier when I moved out and closed my storage. Great help.

Rating:

3.0

First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.

Rating:

5.0

So good

Rating:

5.0

All staff members were friendly and helpful

Rating:

5.0

It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.

Rating:

5.0

I’ve never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people’s person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande

Rating:

5.0

Prices are a little higher than others but overall great experience.

Rating:

5.0

The staff was great

Rating:

5.0

The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.

Rating:

5.0

Appreciate the assistance from all the staff. They were all extremely helpful. Thank you.

Rating:

5.0

Staff was always friendly and helpful. Very thoughtful group.

Rating:

5.0

Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..

Rating:

5.0

Thanks for exelent service 🙂🙂

Rating:

5.0

I will always use the facility

Rating:

5.0

The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Rating:

4.0

Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Rating:

5.0

Great staff very helpful, prices were good and no surprise charges.

Rating:

5.0

Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Rating:

5.0

The folks at this location are awesome!!

Rating:

5.0

Great staff, great service. 100% recommend

Rating:

5.0

I will recommences to my friends and family In town about the U-Haul storage.

Rating:

3.0

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Rating:

5.0

all good!

Rating:

5.0

everything was great

Rating:

5.0

It fit my needs and the staff was always available, helpful, and professional.

Rating:

5.0

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

Rating:

5.0

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

Rating:

5.0

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Excellent facility and staff.

Rating:

5.0

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Rating:

5.0

Excellent customer service and support by the entire team here in Chantilly!

Rating:

5.0

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Rating:

4.0

good

Rating:

5.0

Friendly and fast service

Rating:

4.0

None

Rating:

5.0

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Rating:

4.0

Only reason for one star off was because the wait time

Rating:

5.0

Everyone there was very kind, and very professional.

Rating:

5.0

Ryan was exceptional

Rating:

5.0

Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

Rating:

5.0

This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Rating:

5.0

Nice

Rating:

5.0

I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Rating:

5.0

This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

Rating:

5.0

It was perfect.

Rating:

5.0

None

Rating:

5.0

The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Rating:

5.0

Great customer service!

Rating:

5.0

Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Rating:

3.0

THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Rating:

5.0

Excellent. Very professional clean and friendly

Rating:

5.0

Great service. Thanks

Rating:

5.0

Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

Rating:

5.0

it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

Rating:

5.0

Best customer service and excellent people god may bless all. Thanks

Rating:

3.0

In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Rating:

5.0

Great service - the staff were excellent!

Rating:

5.0

The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

Rating:

5.0

Staffs were very friendly and helpful.

Rating:

5.0

Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

Rating:

5.0

This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Rating:

5.0

Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Rating:

5.0

Very good service. Good location.

Rating:

1.0

Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

Rating:

5.0

The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

Rating:

1.0

Worst service

Rating:

4.0

Good service

Rating:

5.0

Great service

Rating:

5.0

The staff always takes good care of me.

Rating:

5.0

Staff was very friendly and helpful!

Rating:

5.0

Great service!

Rating:

5.0

Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

Rating:

3.0

Easy to find and friendly staff.

Rating:

5.0

I really enjoyed my experience at UHAUL.

Rating:

1.0

This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

Rating:

5.0

facility was clean and access was convenient.

Rating:

4.0

Excellent storage facility, only complaint was that rents had risen too high.

Rating:

5.0

Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Rating:

5.0

We really recommend this storage facility. They are the best.

Rating:

4.0

Good

Rating:

4.0

Thank you

Rating:

5.0

Have had many storage units here over the past 15+ years. Always well maintained and convenient.