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Customer Reviews for U-Haul Moving & Storage of Chantilly
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chantilly
The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.
Staff was always friendly and helpful. Any staff member I’ve come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.
Best uhaul facility I have ever used.
I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.
My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.
Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Highly recommended.
Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!
The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..
sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful
Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars
Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.
Very easy. Even easier when I moved out and closed my storage. Great help.
First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.
So good
All staff members were friendly and helpful
It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.
I’ve never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people’s person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande
Prices are a little higher than others but overall great experience.
The staff was great
The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.
Appreciate the assistance from all the staff. They were all extremely helpful. Thank you.
Staff was always friendly and helpful. Very thoughtful group.
Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..
Thanks for exelent service 🙂🙂
I will always use the facility
The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything
Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision
Great staff very helpful, prices were good and no surprise charges.
Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.
The folks at this location are awesome!!
Great staff, great service. 100% recommend
I will recommences to my friends and family In town about the U-Haul storage.
My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.
all good!
everything was great
It fit my needs and the staff was always available, helpful, and professional.
Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!
Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him
These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.
Excellent customer service!
Excellent facility and staff.
My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter
Excellent customer service and support by the entire team here in Chantilly!
All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.
good
Friendly and fast service
None
Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.
Only reason for one star off was because the wait time
Everyone there was very kind, and very professional.
Ryan was exceptional
Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.
This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.
Nice
I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.
This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!
It was perfect.
None
The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!
Great customer service!
Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!
THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION
Excellent. Very professional clean and friendly
Great service. Thanks
Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.
it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.
Best customer service and excellent people god may bless all. Thanks
In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.
Great service - the staff were excellent!
The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!
Staffs were very friendly and helpful.
Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.
This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental
Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!
Very good service. Good location.
Such a terrible experience. I reached out to the manager to try to rectify it, and no response.
The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!
Worst service
Good service
Great service
The staff always takes good care of me.
Staff was very friendly and helpful!
Great service!
Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.
Easy to find and friendly staff.
I really enjoyed my experience at UHAUL.
This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me
facility was clean and access was convenient.
Excellent storage facility, only complaint was that rents had risen too high.
Excellent service, great customer service and over all everything was perfect and excellent. Thanks
We really recommend this storage facility. They are the best.
Good
Thank you
Have had many storage units here over the past 15+ years. Always well maintained and convenient.
They never answer their phones, they intentionally roll over calls to the national support center.
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