Customer Reviews for U-Haul Moving & Storage of Chantilly

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chantilly

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Ramon Ernesto F.
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Customer did not leave a comment.

GARYMICHAEL J.
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Truck I rented had two problems that effected safety. First, the tire indicator was on. The staff filled the tires with air, but the light remained on. A person said the indicator was still on because it was picking up something on the side of one or more tires. The tires looked okay, but it still concerned me that a tire could cause an accident. Second, the sun visor on the drivers side was broken off. This was a serious problem driving in the late afternoon when the sun is shining in your face. This is the second truck I rented at this location that had a problem. A few years ago the truck I got had a problem with the gas tank. The pump shut off after a second the gas started pumping. I had to pump gas for about 15 minutes to have enough gas to get the the store. Unfortunately, I have to give your trucks an F grade. They need to be better maintained! Gary Jackson gmjaxon@verizon.net

DONNARENAE M.
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I always find the U-Haul Team at this location to be friendly, professional and responsive. Pick up and drop off is always easy. Thanks!

Willie C.
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Customer did not leave a comment.

Annette Y. | Overall Experience |
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The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.

Michael B.
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Customer did not leave a comment.

Jean S.
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Customer did not leave a comment.

PATRICK N.
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Customer did not leave a comment.

ERICLONDALE J.
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open trailer was muddy just a prewash from previous rental would improve next rental experience

HEATHERMICHELLE P.
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Customer did not leave a comment.

Sean H.
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Dissatisfied with equipment. Caused major problems

JENNIFER V.
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I DID NOT AUTHORIZE MY CREDIT CARD ENDING IN 6053 TO BE CHARGED!!!! YOU WILL BE HEARING FROM MY LAWYER!!!! I SPECIFICALLY SENT AN EMAIL SAYING NOT TO CHARGE THAT CARD!!!! YOU DID NOT HAVE PERMISSION TO USE THAT CARD FOR ANY TRANSACTION!!!!

Samuel G.
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It was after hours drop off, I didn't interact with anyone. But the directions/ signs to drop off were very clear.

MARYJANE F.
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I like the location and ease for getting equipment to rent. The first time I rented from there, there were no issues. This time, I was thoroughly dismayed when I arrived to get my rental trailer and was given a 5x8 trailer vice the 6x12 trailer I had reserved and it was the only one available. There was no notification of the down sized trailer via email or text and when I showed my reservation to the clerk, I was informed there would not be a 6x12 trailer until Monday. Thankfully what I needed to move for into the smaller trailer; however, I was frustrated that I did not get what I reserved. I find it challenging that my reservation was changed without my knowledge and I got a smaller trailer. Again, it all worked out but I hope it doesn't happen in the future.

Francis M.
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Conveniently located. Service was as expected, simple straightforward. Truck had damaged wiper that scrapped the windshield instead of clearing it. Truck also have a significant amount of oversteer while driving. Probably out of alignment as well since the truck tended to drift. Brakes were clearly worn requiring significant pressure to bring the vehicle under control. Basically, the driving experience was a little like riding in an old wooden roller coaster. A little bit scary. Not far from what I expected, so I would use the service again. Thanks.

Philip J.
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Customer did not leave a comment.

Anthony G.
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Be sure to check the fuel level. I was given a vehicle that had 1/8 of a tank. The paperwork stated 1/4 tank. I did not go back in to complain so I ended us spending an extra $10 to get the gauge to the 1/4 level they were expecting.

RONALDALLEN S.
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Staff was great but the trailer shouldn't have been on the road. It had bald spots on the tires and door wouldn't stay open. I was really surprised no one was hurt.

Trent H.
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Customer did not leave a comment.

MATTHEW DAWSON W.
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I dropped my rentals off just as the office was closing. The two gentlemen working in the office could have gone home but instead remained to help me unload my auto from the auto dolly. It was very helpful and much appreciated.

MATTHEW DAWSON W.
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I arrived right as they were locking up the office for the night. The two gentlemen remained and helped me unload my auto from the auto dolly. It was very much appreciated.

PHILIPEDGAR V.
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customer service was excellent and vey helpful with assisting my changing schedule, Gabrielle was not only extremely helpful but a great person to speak with. Ryan the customer service rep in the store was also very helpful and able to answer my questions with ease. This is my 4th time using this location with my 5th in a couple days, Keep up the great work.

Du L.
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Customer did not leave a comment.

THOMASJOSEPH W.
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The crew was delightful.

GEORGE B.
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Customer did not leave a comment.

Paul R.
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Customer did not leave a comment.

BRIGETTE H. | Overall Experience |
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Staff was always friendly and helpful. Any staff member I’ve come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.

Rodney P. | Overall Experience |
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Best uhaul facility I have ever used.

Johnny B.
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Customer did not leave a comment.

SAMUELPETER K.
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You guys are great.

THOMASFRANCIS K.
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Customer did not leave a comment.

REUBENNUTIFAFA B.
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Customer did not leave a comment.

IMRANSHAFIC B.
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Customer did not leave a comment.

JOHNJUNG-YUP L.
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Customer did not leave a comment.

BAYARMAGNAI B.
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Customer did not leave a comment.

WILLIAMANTHONY J.
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This is a first rate facility, everything was clean and orderly. Very efficient check-in process. In and out in less than 20 minutes.

David F.
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Customer did not leave a comment.

William P.
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Customer did not leave a comment.

John C.
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Not really sure. The service was OUTSTANDING. Have rented from this location several times and have never been disappointed. Keep up the great work.

HOONKYU K.
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Customer did not leave a comment.

LEONIDAMATTIA T.
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Customer did not leave a comment.

ALI A.
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Customer did not leave a comment.

Samuel Z.
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Customer did not leave a comment.

NAPAT P.
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Nothing

ADANANTONIO S.
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Customer did not leave a comment.

Srivenkatadurga K.
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Customer did not leave a comment.

Andre D.
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Customer did not leave a comment.

GREGORYROSS R.
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Customer did not leave a comment.

AARONJOSEPH B.
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Customer did not leave a comment.

Lorenzo C.
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Customer did not leave a comment.

RYANGREGORY H.
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Customer did not leave a comment.

Akram S.
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Easy and convenient!

LATOYACHERYL C.
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Customer did not leave a comment.

MALAK S.
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Customer did not leave a comment.

Steven L.
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Customer did not leave a comment.

ROBERTCHARLES B.
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Don't understand why I got charged an additional $15.00 I had the truck for about 4 hours and drove less than 20 miles and ended up getting charged $80+ Didn't even get a full tank of gas I probably shouldn't have got the insurance. Not impressed.

Daniel L.
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We had a HORRIFIC experience the day we were scheduled to pick up our truck. First, the day before, we were called and told our ORIGINAL pickup location didn't have the truck. So they moved the location 15 miles further away to the Hyattsville Uhaul (2421 Chillum Rd). We arrive the day of the pick up and the truck is not there. They call customer service and offer us a truck in Chantilly VA, FORTY MILES away. The representatives shrugged and stood there in silence until we left. Absolutely disgraceful service. I wouldn't touch that local again if it was the last rental place on earth. It was a shameful way to treat customers and then shrug us off and tell us to spend more of our day driving all over northern Virginia because your company did the wrong thing. Utter rubbish.

JOSEPHALAN M.
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While the check-in process went easier online this time - with no issues. The vehicle I received had an oil-change indicator alert and a tire sensor failure. While it did not impact the operation of the vehicle it was annoying. On returning the vehicle I completed the steps per the website - as there is no dropbox for keys during the day - I locked the vehicle and took the keys inside. I guess this isn't okay for them - they asked me to return the keys to the vehicle. Standardize your process or place signage at the return area indicating what should be done. Especially since you charge for not doing an self return of the vehicle.

Joseph M.
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The UHAUL Application does not work well - I started my checkin process to rent my van and the application stopped working half-way through - it wouldn't continue to take a picture of my id. I switched to the website and completed the process to the point where it said go in and get the key. I went in and they were unable to find the key - because they had given it to another rental - double booking the vehicle. So I then had to wait for them to switch my rental to a new vehicle.

Thomas F.
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Customer did not leave a comment.

Jazmin W.
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I selected a vehicle (cargo van) for 19.99 and the rate per mile was .60 and I paid the $10 coverage fee for up to $150 damages just to protect myself even though I knew it would be a short trip. When I picked up the vehicle it had a tire pressure light and oil change light on which I took a photo and sent to them immediately. The total cost being $80+ for a trip from fairfax to Woodbridge and back to pick up furniture seems high in my opinion honestly and returned near 4 PM. I was expecting maybe near $40-$50 charge, maybe $60. There are less expensive alternate routes but it was convenient and helpful and I was unaware it would cost this much for me. I don't use moving services often so it's definitely possible the industry is just more expensive now. The staff seem to perform their duties efficiently.

James K.
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The lady at the desk who did my rental was kind, polite, and very efficient. She is an outstanding representative for U-Haul and deserves a raise. I've never met her before, nor have any connection with her - but as a business owner, these people are worth their weight in gold! She did great.

Melanie M. | Overall Experience |
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Utshav S.
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Customer did not leave a comment.

SUSANCAROL H.
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Customer did not leave a comment.

LAURAELIZABETH T.
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Good customer service and easy to get in and out.

STEPHENNEAL L.
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Not sure how to improve. Professional and courteous staff, well organized site, already had equipment ready upon arrival, assisted rapidly upon return... just an overall great experience. I would use this uhaul as a model location for other locations which may not be getting such great reviews.

DARRELL P.
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Passenger side headlight was burned out.

DAVIDWAYNE H.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

JOHNINDONG C.
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Customer did not leave a comment.

Kevern S. | Overall Experience |
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I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.

Jess Alan C.
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Customer did not leave a comment.

DONNALE K.
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Well the agent that assisted me in picking up the truck did not show me the indicate of how many gallons to out back in the truck. I was just told to make sure it had 3/4 of a take. Will be the nozzle wouldn't move when you would turn the key to turn the electronics I ended up filling the tank costing me $40.00 which was probably about 20.00 more than I should have put in.

JAMESMALUMBO N.
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Customer did not leave a comment.

PRAYUKTA D.
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Quick service. Plenty to choose from.

SHERMANM V.
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Great job

Paul M.
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Friendly and supportive staff

DARINWAYNE C.
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I am always amazed at the quality of service I receive at this busy location. Thank you for help making my job easier every time.

EARNESTBERNARD W.
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Offer snacks

GEORGEROBERT N.
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When reservation is for over month away, why not move the equipment to the preferred location. Instead I wasn't able to get the trailer I had reserved. It was 60 some miles away with a toll to pay both ways to get it.

DEBORAHJACOB B.
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Customer did not leave a comment.

ANDREWH H.
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Customer did not leave a comment.

ANDREWSCOTT R.
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Outstanding service. Super fast and easy. Will do it again.

VENKATESAN R.
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The lady at front desk did great job & very helpful. Thanks

LUCIOUS M.
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Customer did not leave a comment.

Marc S.
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Customer did not leave a comment.

Richard A.
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Outstanding experience. Fast, easy, high-quality. Best rental place I have been to (and I've done a lot of moving!). Both check-out and check-in were amazingly quick and easy. Only detractor was there was no way to ensure the lift door on the 5 x 8 trailer would stay raised. Got a plank or stick to prop it open.

ALIMOHAMED A.
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Truck was really dirty outside... I rented 26 ft truck. Inside was clean.

Curtis D.
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Get trucks with reclining seats and cruise control.

ATABEKT E.
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Great customer service and great location.

gerald M.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

JOHNINDONG C.
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Customer did not leave a comment.

Andrea E.
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Free dolley with every truck/van as well as exit ramp on vans for elder renters

SANTOSHKUMAR B.
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Great Service and excellent staff, they are very cooperative and helpful.. I was running late and informed them, and they accommodated the fare just for the same day. I really appreciate their service.

Gregory M.
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Customer did not leave a comment.

Vickie Q.
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When people make reservations and they are confirmed, a customer shouldn't fear loosing the equipment, and be forced to drive to another state two hours before pick up time to get their equipment. 2nd time U-haul has done this to me.

PAULANTHONY G.
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Great Staff with excellent customer service

WILLIAMEDWARD H. | Overall Experience |
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My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.

SHERMANM V.
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Customer service was also excellent and fare. I brought back the equipment with a lot more fuel ⛽️ in it than when I took it and got a credit! Also got a credit back for the packing blankets I did not use!

Rahban K.
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Customer did not leave a comment.

Steven G.
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Customer did not leave a comment.

Sherif S.
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Customer did not leave a comment.

NADIM G.
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Customer did not leave a comment.

Jeff D. | First Impressions |
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Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Highly recommended.

AVALON M. | Overall Experience |
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Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!

WILLIAMEDWARD H. | First Impressions |
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The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..

Enkhdalai E. | First Impressions |
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Customer did not leave a comment.

Amin D. | Overall Experience |
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Customer did not leave a comment.

Krista P. | Overall Experience |
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sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful

Jen F. | Overall Experience |
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Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars

Arvinda M. | Overall Experience |
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Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.

ROBERT V. | Overall Experience |
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Very easy. Even easier when I moved out and closed my storage. Great help.

lawrence y. | First Impressions |
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First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.

Jan R. | First Impressions |
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Customer did not leave a comment.

Phillip W. | First Impressions |
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Customer did not leave a comment.

Zehaa B. | First Impressions |
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So good

EMMANUELBOKIMEH A. | First Impressions |
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Customer did not leave a comment.

Ceasar N. | First Impressions |
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Customer did not leave a comment.

Barry F. | Overall Experience |
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Customer did not leave a comment.

James R. | Overall Experience |
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All staff members were friendly and helpful

michelle c. | First Impressions |
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It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.

MICHAEL V. | Overall Experience |
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Customer did not leave a comment.

Kadria H. | Overall Experience |
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I’ve never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people’s person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande

Long P. | Overall Experience |
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Prices are a little higher than others but overall great experience.

Kim S. | First Impressions |
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The staff was great

Sarah D. | First Impressions |
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The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.

Kathy M. | First Impressions |
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Appreciate the assistance from all the staff. They were all extremely helpful. Thank you.

Rebecca A. | Overall Experience |
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Customer did not leave a comment.

Kaleema A. | Overall Experience |
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Customer did not leave a comment.

Amanda M. | Overall Experience |
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Staff was always friendly and helpful. Very thoughtful group.

scott v. | First Impressions |
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Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..

Maria H. | Overall Experience |
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Thanks for exelent service 🙂🙂

richard b. | Overall Experience |
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I will always use the facility

Obaidullah R. | First Impressions |
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The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Chris B. | First Impressions |
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Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Long P. | First Impressions |
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Great staff very helpful, prices were good and no surprise charges.

Kurt L. | Overall Experience |
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Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Pinaki B. | First Impressions |
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The folks at this location are awesome!!

william o. | Overall Experience |
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Great staff, great service. 100% recommend

Lam P. | Overall Experience |
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I will recommences to my friends and family In town about the U-Haul storage.

Felix P. | Overall Experience |
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My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Joan R. | Overall Experience |
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all good!

Krista P. | First Impressions |
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everything was great

James M. | Overall Experience |
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It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. | First Impressions |
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Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. | Overall Experience |
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Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. | Overall Experience |
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These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. | Overall Experience |
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Excellent customer service!

Pura S. | Overall Experience |
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Excellent facility and staff.

Charles P. | First Impressions |
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My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. | First Impressions |
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Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. | Overall Experience |
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All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. | First Impressions |
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good

Amanda M. | First Impressions |
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Friendly and fast service

Thomas S. | Overall Experience |
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None

Stephen S. | Overall Experience |
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Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. | Overall Experience |
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Only reason for one star off was because the wait time

yasas j. | Overall Experience |
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Everyone there was very kind, and very professional.

Stephen S. | Overall Experience |
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Ryan was exceptional

Earl C. | Overall Experience |
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Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. | First Impressions |
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This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. | Overall Experience |
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Nice

Ronnell C. | Overall Experience |
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I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. | Overall Experience |
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This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. | Overall Experience |
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It was perfect.

Rhonda M. | Overall Experience |
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None

DIANE W. | First Impressions |
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The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. | Overall Experience |
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Great customer service!

TERRY R. | First Impressions |
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Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. | First Impressions |
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THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. | First Impressions |
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Excellent. Very professional clean and friendly

obaidullah r. | First Impressions |
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Great service. Thanks

Cesar Y. | First Impressions |
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Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. | Overall Experience |
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it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. | Overall Experience |
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Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. | Overall Experience |
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In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. | First Impressions |
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Great service - the staff were excellent!

MARTHA M. | Overall Experience |
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The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. | Overall Experience |
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Staffs were very friendly and helpful.

James M. | First Impressions |
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Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. | First Impressions |
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This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. | First Impressions |
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Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. | Overall Experience |
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Very good service. Good location.

Wendy R. | Reservation |
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Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. | Overall Experience |
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The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. | Overall Experience |
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Worst service

Naresh P. | Overall Experience |
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Good service

maryjane v. | Reservation |
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Great service

Joseph S. | Overall Experience |
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The staff always takes good care of me.

Laura W. | Overall Experience |
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Staff was very friendly and helpful!

michelle c. | Overall Experience |
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Great service!

Brendan S. | Overall Experience |
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Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. | Reservation |
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Easy to find and friendly staff.

Tiffany C. | Overall Experience |
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I really enjoyed my experience at UHAUL.

CATHERINE C. | Reservation |
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This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. | Overall Experience |
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facility was clean and access was convenient.

JEFF O. | Overall Experience |
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Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. | Overall Experience |
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Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. | Overall Experience |
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We really recommend this storage facility. They are the best.

Damodara D. | Overall Experience |
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Good

patrick e. | Overall Experience |
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Thank you

Klaus S. | Overall Experience |
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Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. | Overall Experience |
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They never answer their phones, they intentionally roll over calls to the national support center.

No reviews have been submitted for this location.

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