Customer did not leave a comment.LYNNEJUNEAU L.
Customer Reviews for U-Haul Moving & Storage of Chantilly
Chantilly, VA 20151
(Route 50 and Stonecroft Road )
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mehran Z.
Exceptional Service. Very Pleased!JOSEPHCHARLES V.
Customer did not leave a comment.Sharon Y.
Two items of note: 1) The digital check-in was a total failure. I could not access the app and kept getting the message,"Your session is expired". I wasted about 45 minutes trying to make this work. Please offer a "paper return" option. 2) The right rear tire must have had a slow air leak. When picking up the truck, the low tire light was on. A team member filled the tire clearing the light, but it was back on a few hours later. No bit deal in this case, but getting a flat with a full load would have been inconvenient and possibly unsafe. A little better quality control might help.STUARTG M.
Ryan was extremely helpful in addressing all my needs. Excellent customer serviceSamina S. | First Impressions
Process was easy and fast. The only thing is that the mobile app did not work as expected, however the associate took take care of process once I stepped into the building.SIMON C.
Customer did not leave a comment.Roger T.
Upon check in and giving the key, it would be helpful to inform a customer how to locate the truck or van. Making a customer walk around the parking lot like an idiot is just unacceptable. I asked where to park my car the the girl told me around the building in the grass - tried to find the location, asked an associate that was drinking coffee and smoking and talking to someone parked - NOT A GOOD LOOK!!! Finally I walked up to the garage area and a really nice guy helped me and allowed me to vent. It would be helpful if an associate asked if I need any instructions regarding the actual truck. Upon dropping the truck off, the guy greeted me asked me to pop the hood, etc. NOT MY JOB!!! The overall experience was horrific and I will never, ever rent from U-Haul again at this location. So many associates walking around doing nothing rather than giving great customer service.christine G.
Customer did not leave a comment.SHIVA RAMKRISHNA P.
Customer did not leave a comment.JOEGREGORY V.
If I ever need a storage facility again I’ll be using you all!Michael B. | Overall Experience
there was light that was not working , I had to figure out the dolly , it would be nice if they did quick explanation for people who are not familiar, or ven show a short video similar to the ones shows at the time of returning the equipmentJORGELUIS M.
Customer did not leave a comment.Rick P.
Customer did not leave a comment.SABINA B.
We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,Michael B. | Online Move In
Customer did not leave a comment.THOMASWENDELL B.
Customer did not leave a comment.Shiva A.
Customer did not leave a comment.Robert B.
Staff was busy on chatting then acknowledging customers, had wait few minutes before he finished chatting.MUSTAFAELHAG M.
We dropped the truck off after closing, so the night drop was convenient. That being said, about 2 dozen other trucks had been dropped off and it was difficult to find a place to leave the truck. Looks like business is very good, lol.MICHAEL B.
Renting Uhaul was very easy and convenient. The staff was very cooperative and provided guidance to make my job easy using Uhaul.NAVNATHRAMCHANDR J.
Customer did not leave a comment.THOMASJEFFERSON W.
Turn in was easy and professional.William G.
Customer did not leave a comment.ALFREDOJOSE L.
No organization. Couldn't find the vehicle because it was buried way behind others. Disgusting, Uncleaned truck- in a pandemic of all things. Took us 45 mins to get out of there, and we set it up in advance. Huge lines inside, but people standing around outside that were completely unwilling to help.William G.
Customer did not leave a comment.Thiago B.
Customer did not leave a comment.TARIQ M.
Customer did not leave a comment.Anne R.
the worst truck I have ever rented. The wheel alignment was so bad it pulled the right when you stepped on the brakes and consistently pulled to the right when driving. Returned the truck after i was done and told the attendant. I watched from inside the shop. And all that was done was leaf blown out of the bed. Then the key were returned to the inside for someone else to rent. I then waited to see all that was being done to it, nothing. Told the clerk and he then took the keys off the rack. I really dont think nothing was going to be done, if I had not told the inside clerk. Still nothing was done for my experience and pain of renting the truck. Great customer service....not!!ALPHONSORENE S.
Customer did not leave a comment.Murray F.
Customer did not leave a comment.Judith W.
Customer did not leave a comment.FRANKLINRICHARD H.
Customer did not leave a comment.Blake N.
Customer did not leave a comment.PHILLIPMICHAEL B.
The seats look like they had some pet hairs on them. Need to vacuum better.RICHARDLOUIS M.
Customer did not leave a comment.Jessica W.
Everything was excellent! Thank you! The weird thing is that I am Jodi, a woman. And the moment I put my boyfriend, Larry, as a driver, the entire file got put in his name. I paid for everything and it was my move. But I guess since he is the man, he became primary. This seriously needs to be fixed. The only tip I would tell folks who are renting is that the alignment on the large vehicles makes a difference. If the wheels have been aligned when the truck is empty, it will drive better empty and have more issues with the steering when it's packed full. If it was packed full when the alignment was done, it will handle differently when it's empty and much better when it's full. This is something to be aware of. Either way, the alignment will work fine for 1/2 your trip and badly for 1/2 your trip (assuming you drop the truck off at the same place where you picked it up.)LARRY R.
Customer did not leave a comment.Edward G.
First time using U-Haul. I decided to visit a store as the online process was a bit confusing. Pickup and drop off was easy and made for a great experience. The van was clean and I was happy I could rent a utility cart instead of buying one. Everyone that I interacted with in store was nice as well.KALEAMICHELLE B.
Customer did not leave a comment.PETER C.
Customer did not leave a comment.GAYLONJON D.
For mobile return, app asks to park truck and summit parking number but ppl working there want park on their own after clean. Instructions are not very clear.Won A.
Customer did not leave a comment.HAN T.
Excellent employees. The whole transaction was hassle free.Swamy K.
Customer did not leave a comment.HOANGMINH T.
Quick check-in, check-out, and flexibility with open trailer return. Easy set up, took 5 minutes or less if you have the right hitch already installed.AHMEDMOHAMED M.
If leaving a personal car at the facility when picking up a rental, a little more direction than "just park around back" would be helpful. =)Stevan F.
Customer did not leave a comment.ANDREWLAWRENCE F.
Customer did not leave a comment.Catherine K.
Customer did not leave a comment.Jesus R.
Customer did not leave a comment.KOLLEENPATRICIA K.
We have waited for over a two weeks for a correction to a trailer we had less than 24 hours but we're charged for the tome we kept a truck we picked up at the same time. Have called corporate and still no refund for equipment we didn't have fir the time we were charged in addition to insurance we didn't request.JOSEPH D.
Customer did not leave a comment.ELKHATIM E.
A rep quickly met me, removed the trailer and emailed my receipt. I was impressed with how quickly the turn in process took.THOMAS F.
Customer did not leave a comment.JEREMEYJASON J.
Have used this location many times over the yearsCHOUNDRAGAIL D.
Customer did not leave a comment.Nina Z. | First Impressions
Friendly and courteous folks.Mir Mohammed A.
Always a great experience at this locationBUCKY H.
Great service and reliable moving truck. Keep up the great work.ROBERTWILLIAM S.
Great service, great people, very professional and knowledgeableWILLIEFLEMON M.
very helpful when minor changes were made.JOHNEDWARD S.
Customer did not leave a comment.THOMAS R.
Great customer service!!JAMESGARFIELD C.
Nothing you guys are great, Ryan was awesome with helping throughout the whole process!KOURTNEYARIN M.
The drop-off traffic jam made access to Building B a bit interesting on Sunday morning. Given the limited area, however, I am not sure what could be done other than trying to maintain at least a single clear lane or adding a separate access point.GREGORYPAUL B.
keep up the good workALONSORESTREPO C.
I am being charged for something with no explanation. I am waiting on a follow up about my other experience as well. My uhaul should have been discounted due to poor customer serviceGabriel P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.HUNGMANH N.
Excellent customer service from beginning to end. My only issues were I noticed the after I left the premises the inside pod the truck wasn't thoroughly cleaned. I found a dirty coffee stained styrofoam cup and a plastic water bottle on the floor. An apparently cleaning and these items would have been removed. The only other issue the dolly I rented was broken. Otherwise will use this location again.RENNE G.
sensor for when truck is in reverse.Andy T.
Customer did not leave a comment.MEGAN PATRICIA S.
Customer did not leave a comment.RAMENENIARJUN P.
Robert Lopez and his team provide amazing customer service and this why we continue to rent from them. Will certainly be back again and have recommended them to the neighborhood. Keep up the good work.PATRICK C.
Customer did not leave a comment.TIMOTHYKINGSTON F.
Customer did not leave a comment.KUSHDAHYABHAI P.
Customer did not leave a comment.GIOACCHINO P.
Customer did not leave a comment.GREGORYWAYNE A.
Everything was fine except - The gas marked on my rental document was rounded up tremendously and yes they made me pay the difference when I returned the truck...really left a bad taste for this location! When you are moving furniture you just don't have time to discuss or dispute, but you do remember!STEVEN W.
Customer did not leave a comment.Wesley B.
No additional comments. Experience was great from beginning to end with one-way move from VA to MI.Stuart S.
Staff was awesome and very friendly! Trucks were the cleanest I've ever seen!BRYAN M.
Great staffDavid H.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Melanie M.
Superior location. Not only is it enormous, but great location and very safe. Grateful for how well lit the area was when dropping off truck after hours. Wonderful staff. U-Haul has nailed the moving experience. Thank you so much!NOREENPATRICIA W.
Customer did not leave a comment.JEANFRANCOIS ROL D.
Mine was a really bad experience. - The windshield wipers were not working properly and squeeked with every stroke. It was an awful sound. - The truck was difficult to start when the engine was cold. The ignition connection was faulty. Scary. - The truck was sent out with a 1/4 tank of gas. I had to put 5 gallons in myself to ensure I got back without running out of gas! Then, I find a $30 Fuel service fee AND a 5 gallon fuel charge of $24. Unacceptable! - The truck pulled hard to the left. I've driven trucks of all kinds hauling horses across country and locally for over 40 years, I know when something isn't right and this truck was not. This truck was a tough drive. Again, unacceptable. - And, then the brakes. They didn't go all the way to the floor, but close. Again, scary and unacceptable. When I brought the truck back and tried to explain the issues to the guy checking me in, I was blown off completely in what does a woman know about trucks way. I think you way want your customers to feel better about your vehicles than "thank god I got back alive..."JANELOUISE N.
This location is the best U-Haul experience I had. The equipment is always clean and reasonably new, staff is extremely kind and courteous, the location itself is clean and spacious, there is plenty of parking space to leave my car during the time of the errand. Excellent service overall.ALEXISADRIAN E.
Customer did not leave a comment.JAMESEDWARD F.
The inside door handle on the passenger side is broken. I could not get another replacement vehicle. It would have been convenient if there was another vehicle with all working locks and handles.VEENA P.
Customer did not leave a comment.CLAUDIUSJAMES RA T.
Nothing. Keep doing what you are doing. Very positive experience from start to finishROBERTGLEN M.
Have more options to return equipment at multiple locationsGEORGE S.
Nothing, my experience exceeded my expectations! Thank you!JOHNDAVID R.
The gentleman who checked me out when picking up the car was wonderful!Sahhand M.
The desk staff not helpful Customer service very poor Very disappointing experienceMelissa L.
Got automatically door locked on cargo van at the location after sign out but still got charge for door unlock. Rent a lot and Usually leaving key in Truck cab To prevent taking it home did not notify that cargo has automatic door lock.ALBANONASSER G.
Couldn't find my vehicle. Had to ask for help, but otherwise enjoyed the experience.Russell A.
Customer did not leave a comment.LORETTA SERAP M.
Customer did not leave a comment.Dawn R.
The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.Annette Y. | Overall Experience
Staff was always friendly and helpful. Any staff member I’ve come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.BRIGETTE H. | Overall Experience
Best uhaul facility I have ever used.Rodney P. | Overall Experience
Customer did not leave a comment.Melanie M. | Overall Experience
I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.Kevern S. | Overall Experience
My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.WILLIAMEDWARD H. | Overall Experience
Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Highly recommended.Jeff D. | First Impressions
Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!AVALON M. | Overall Experience
The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..WILLIAMEDWARD H. | First Impressions
Customer did not leave a comment.Enkhdalai E. | First Impressions
Customer did not leave a comment.Amin D. | Overall Experience
sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpfulKrista P. | Overall Experience
Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 starsJen F. | Overall Experience
Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.Arvinda M. | Overall Experience
Very easy. Even easier when I moved out and closed my storage. Great help.ROBERT V. | Overall Experience
First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.lawrence y. | First Impressions
Customer did not leave a comment.Jan R. | First Impressions
Customer did not leave a comment.Phillip W. | First Impressions
So goodZehaa B. | First Impressions
Customer did not leave a comment.EMMANUELBOKIMEH A. | First Impressions
Customer did not leave a comment.Ceasar N. | First Impressions
Customer did not leave a comment.Barry F. | Overall Experience
All staff members were friendly and helpfulJames R. | Overall Experience
It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.michelle c. | First Impressions
Customer did not leave a comment.MICHAEL V. | Overall Experience
I’ve never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people’s person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLandeKadria H. | Overall Experience
Prices are a little higher than others but overall great experience.Long P. | Overall Experience
The staff was greatKim S. | First Impressions
The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.Sarah D. | First Impressions
Appreciate the assistance from all the staff. They were all extremely helpful. Thank you.Kathy M. | First Impressions
Customer did not leave a comment.Rebecca A. | Overall Experience
Customer did not leave a comment.Kaleema A. | Overall Experience
Staff was always friendly and helpful. Very thoughtful group.Amanda M. | Overall Experience
Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..scott v. | First Impressions
Thanks for exelent service 🙂🙂Maria H. | Overall Experience
I will always use the facilityrichard b. | Overall Experience
The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everythingObaidullah R. | First Impressions
Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decisionChris B. | First Impressions
Great staff very helpful, prices were good and no surprise charges.Long P. | First Impressions
Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.Kurt L. | Overall Experience
The folks at this location are awesome!!Pinaki B. | First Impressions
Great staff, great service. 100% recommendwilliam o. | Overall Experience
I will recommences to my friends and family In town about the U-Haul storage.Lam P. | Overall Experience
My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.Felix P. | Overall Experience
all good!Joan R. | Overall Experience
everything was greatKrista P. | First Impressions
It fit my needs and the staff was always available, helpful, and professional.James M. | Overall Experience
Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!Christopher J F. | First Impressions
Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like himdarius r. | Overall Experience
These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.ROBERT B. | Overall Experience
Excellent customer service!Thomas F. | Overall Experience
Excellent facility and staff.Pura S. | Overall Experience
My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles PorterCharles P. | First Impressions
Excellent customer service and support by the entire team here in Chantilly!Thomas F. | First Impressions
All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.obaidullah r. | Overall Experience
goodSusan M. | First Impressions
Friendly and fast serviceAmanda M. | First Impressions
NoneThomas S. | Overall Experience
Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.Stephen S. | Overall Experience
Only reason for one star off was because the wait timeZum T. | Overall Experience
Everyone there was very kind, and very professional.yasas j. | Overall Experience
Ryan was exceptionalStephen S. | Overall Experience
Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.Earl C. | Overall Experience
This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.MIguel R. | First Impressions
NiceJerome S. | Overall Experience
I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.Ronnell C. | Overall Experience
This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!Jose V. | Overall Experience
It was perfect.bakhcha h. | Overall Experience
NoneRhonda M. | Overall Experience
The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!DIANE W. | First Impressions
Great customer service!Stephen S. | Overall Experience
Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!TERRY R. | First Impressions
THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTIONAlma G. | First Impressions
Excellent. Very professional clean and friendlyShawn C. | First Impressions
Great service. Thanksobaidullah r. | First Impressions
Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.Cesar Y. | First Impressions
it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.VICTOR C. | Overall Experience
Best customer service and excellent people god may bless all. Thanksobaidullah r. | Overall Experience
In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.Michelle Lynette H. | Overall Experience
Great service - the staff were excellent!Karen O. | First Impressions
The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!MARTHA M. | Overall Experience
Staffs were very friendly and helpful.NGA N. | Overall Experience
Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.James M. | First Impressions
This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rentalADEDOYIN A. | First Impressions
Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!Aaron M. | First Impressions
Very good service. Good location.Hendrina N. | Overall Experience
Such a terrible experience. I reached out to the manager to try to rectify it, and no response.Wendy R. | Reservation
The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!KENNETH C. | Overall Experience
Worst serviceRONALD T. | Overall Experience
Good serviceNaresh P. | Overall Experience
Great servicemaryjane v. | Reservation
The staff always takes good care of me.Joseph S. | Overall Experience
Staff was very friendly and helpful!Laura W. | Overall Experience
Great service!michelle c. | Overall Experience
Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.Brendan S. | Overall Experience
Easy to find and friendly staff.LAURA G. | Reservation
I really enjoyed my experience at UHAUL.Tiffany C. | Overall Experience
This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call meCATHERINE C. | Reservation
facility was clean and access was convenient.STEVE C. | Overall Experience
Excellent storage facility, only complaint was that rents had risen too high.JEFF O. | Overall Experience
Excellent service, great customer service and over all everything was perfect and excellent. ThanksRASHID O. | Overall Experience
We really recommend this storage facility. They are the best.Mark v. | Overall Experience
GoodDamodara D. | Overall Experience
Thank youpatrick e. | Overall Experience
Have had many storage units here over the past 15+ years. Always well maintained and convenient.Klaus S. | Overall Experience
They never answer their phones, they intentionally roll over calls to the national support center.CORIE F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!