Customer Reviews for U-Haul Moving & Storage of Charlottetown

2409 reviews

18 Capital Dr   Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

(902) 626-3320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(902) 626-3320

18 Capital Dr
Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

19.95 a day is an absolute joke, it's bait and switch, and the employee literally never looked away from his phone the entire time he was serving us.

DAVID M. 
Rating:
4.0

Some Lights didn't work on trailer but it was great service very friendly staff

FRANCIS D. 
Rating:
1.0

One service agent in this location needs some training on approaching and communicating with the clients.

INAN K. 
Rating:
2.0

Customer service was very good. My main issue was lack of parking. I was told I could not park my vehicle in their lot. When asked where I could park, I was told "the Superstore as they likely won't tow your vehicle". So, I had to park there, walk half a mile, crossing four lanes of traffic, pick up my UHaul and do it all again in reverse. UHaul is effectively deferring the cost, inconvenience and risk (risk of being towed or run over in traffic) onto the customer.

ADRIAN D. 
Rating:
5.0

Customer did not leave a comment.

JOANNE H. 
Rating:
1.0

Excellent service

jack W. 
Rating:
5.0

No additional comments. This was our first time renting a UHaul, and it was a positive experience. Thank you.

JAMES F. 
Rating:
3.0

Have to say though, prices were outrsgeous. Absolute steal.. and no one could give me clear answers

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA F. 
Rating:
4.0

The staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.

Casey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BHAVNOOR B. 
Rating:
1.0

I booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.

Chantelle S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
3.0

I would likely recommend the vehicle as it was clean and well maintained. I don't like to complain, however, the lady that served us was one of the rudest people I have dealt with in my life. Unbelievable. Location and everything else was great.

CODY ALEXANDER M. 
Rating:
2.0

Fire the manager. Very poor customer service.

MATHEW M. 
Rating:
3.0

While the staff member we dealt with was excellent, and the truck itself in clean/good working condition, something must have gone wrong with the after hours check-in system. There is little to no way we drove 41 miles during our time with the truck. What we had anticipated as maybe a $60 dollar vehicle rental, turned into a $150 dollar rental. We were shocked, but had just put in a 12hr work day, and will be following up on this issue over the next few days. Besides the costs, everything went well.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

IEGOR C. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
1.0

Extra charges to use cash. Gross equipment. And the service was still rude, while being so poor.

Ian C. 
Rating:
5.0

Customer did not leave a comment.

JEFFIN B. 
Rating:
4.0

Great service

Michael James A. 
Rating:
3.0

I thought the facilities floors throughout could be a little more cleaner.

Perry S.  |  First Impressions 
Rating:
5.0

It would be easier for customers to deal with a full tank and return a full tank rather than guess at where the partial tank should be returned to..

BRADFORD C. 
Rating:
4.0

Customer did not leave a comment.

randall m.  |  First Impressions 
Rating:
5.0

Your customer service was very good and extremely helpful. There was a problem with there operating system when I was there and they did there best to

KEVIN L. 
Rating:
5.0

Moving is a stressful time. Uhaul makes it easy. For such a large truck (26') it was very easy to drive, even with a car dolly attached.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

ALBERT M. 
Rating:
4.0

Thank you .will use again

donnie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE O. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Carol K.  |  First Impressions 
Rating:
1.0

Customer service at the location could be lot better. Also, whatever you are using to disinfect the vehicles has an overpowering and unpleasant smell.

MARK C. 
Rating:
5.0

Keep doing what you're doing!

JOSEPH L. 
Rating:
4.0

It would be nice if there was a pick up walk around with a staff member instead of having to take pictures and submit them.

CAROLINE K. 
Rating:
5.0

Customer did not leave a comment.

GAYLE H. 
Rating:
5.0

Customer did not leave a comment.

KAAN U. 
Rating:
2.0

The person who dealt with us to get our truck was great, same with the person who returned our truck. Unfortunately the woman who was working that morning was quite rude. I understand covid regulations and the amount of people allowed in the building, but we were in the building waiting in line, one person in front of us and after 10 minutes were told we need to leave as only 5 people were allowed in the building and she was quite rude about it all. It was pouring rain outside, but we understood because of covid (even though there were only 3 customers in the building). Two people then exited so we entered, 3 minutes later she begins to yell at us again and told us we need to leave and wait outside.. by this point we are very upset with how this was handled. Honeslty if we didnt need the truck that morning we may have figured out a different truck option because of how rude one employee was.

KATHERINE ANN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Refunded us back no problem ! Very good customer service

Nick T. 
Rating:
2.0

- Be understanding of the fact that the average person isn't aware of all the specific restrictions and changes to your policies, don't be condescending. - Make it explicit that you don't provide on site parking BEFORE customers show up with no alternative options presented to them. - Don't douse the interior of your truck cab with an entire crate of what I can only assume is barn find 1930s aqua velva.

LEE C. 
Rating:
5.0

I have used U-haul many times in the past at this location. Your new wireless/paperless process for return of vehicle is so efficient. It was the easiest return of vehicle I have had with U-haul. Very efficient service!

IAN B. 
Rating:
1.0

Staff could offer answers to questions rather than telling us to check the website ourselves.

MICHAEL W. 
Rating:
5.0

Very good experience. Staff were helpful and efficient

Susan F. 
Rating:
5.0

Top notch service from start to finish. After hours online return/drop-off process was simple.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

With both rear light fixtures smashed, I am not 100% certain the rental was legal, but it served my daytime purposes. The top of the tailgate fell off while I was using the truck. It needs some TLC. The people were good, in and out with no hassle.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Electronic Credit Card reader was poor and did not work. Staff were polite & Friendly. Vehicle shifted into Neutral from drive on three occasions when at lights or stopped.

ROGER P. 
Rating:
5.0

Great experience....efficient checking in and out.... thank you

DEAN C. 
Rating:
4.0

My first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Great customer service. Friendly service.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

friendly staff great experience

PAUL M. 
Rating:
2.0

Everything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka

KEVIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil h.  |  Overall Experience 
Rating:
2.0

Customer service wasn't the friendliest. They sent me two separate invoices, one of them was completely wrong.

Jessica K. 
Rating:
5.0

Great service

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

CORRADO M. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

I was a little disappointed with needing to enter the building for “contactless” pickup

Kenneth S. 
Rating:
2.0

Arrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.

Cody M.  |  First Impressions 
Rating:
3.0

I rented this truck online for my mother to help my daughter move. When she went to pick up the truck the lady at the counter was very rude to my mother. I assume that because I used my credit card online that my mother could pick and drop the vehicle off and my card would be charged. My mother had to pay 125.00 to pick the vehicle up, which is fine but the lady was at the counter was just so very rude to my mother and didn't really explain it to my mother. I think maybe the conduct of this employee should be reviewed and dealt with.

LAURALEE O. 
Rating:
5.0

I found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.

timothy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne G. 
Rating:
4.0

The brakes were sticking on the trailer, I called U-Haul and they said there was nothing wrong with it when I picked it up.

Michael T. 
Rating:
5.0

Nothing comes to mind, service was professional, friendly, equipment was in good condition and perfect for my needs. Hours of service is terrific and very quick booking and returning process. I have rented several times from this location and have always had a positive experience. Will book again when needed!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

YONG Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
2.0

Some of your staff could use a few lessons on greeting customers and make eye contact Your store is staffed with young people which is great they need to get experience some of your staff at 18 capital dr could care less if anyone ever walked through the doors Very COLD staff If there was another place to rent I would go there I hope this does not fall on deaf ears Thank you Daryl Campbell 🙏

DARYL C. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

I found them great to work with, still waiting for my invoice. Les

LESLIE R. 
Rating:
3.0

Customer did not leave a comment.

SHWETANK S. 
Rating:
4.0

Customer did not leave a comment.

YASH P. 
Rating:
5.0

Customer did not leave a comment.

SHAYNE M. 
Rating:
5.0

Service was excellent.

Trent B. 
Rating:
3.0

I only used 14kms but the agent was trying to charge me $20.60 worth of gas. Good thing i took a picture of gas and mileage before a use the van

JULIUS S. 
Rating:
5.0

All great 😊

LAWRENCE O. 
Rating:
5.0

I have rented 5 trucks of the last few years and the two young men I have dealt with the last two times over the last two weeks were excellent at customer service compared to my previous experiences. Hopefully the two will still be there when I go back in a few months...

DONALD R. 
Rating:
5.0

Great Service and very Friendly

James L. 
Rating:
3.0

Customer did not leave a comment.

JODIE B. 
Rating:
5.0

Staff were amazing and very helpful and friendly

KATRINA D. 
Rating:
5.0

I appreciated the help with the proper hook up to my truck. Great job! The return after hours was cumbersome. The online return did not work for me, the local number put me on hold for a long time. Ended up calling 1-800 number and advised it was OK to unhook and leave the trailer. I called the next day and all was good. Could this be simplified?

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Everything went well,and everyone was very nice

D-CRAIG B. 
Rating:
5.0

The seats were covered in pet hair.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Gayla C. 
Rating:
3.0

Front hood was open. Noticed after driving on the highway for an hour.

NICHOLAS D. 
Rating:
5.0

Great experience

dean C. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

Quick no contact drop off

Lindsay S. 
Rating:
3.0

I booked a furniture dolly and it was not available. This made it harder to move the furniture down a very long hall way.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

NONE G. 
Rating:
4.0

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Peter H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NATHAN F. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

barbara F. 
Rating:
5.0

Excellent, helpful staff. Great job guys🙂

Jason H. 
Rating:
2.0

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

Tom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EVAN L. 
Rating:
5.0

Customer did not leave a comment.

gwen H. 
Rating:
5.0

Customer did not leave a comment.

JACOBUS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Conner D. 
Rating:
4.0

This rental was a much better experience than my last one at this location. I had checked in online prior to pick up and the process was smooth and quick. The trailer worked well. My drop off experience went well and the gentleman who unhitched the trailer and processed my paperwork was efficient and friendly. I'll be back and recommend this location.

Basil D. 
Rating:
2.0

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

Lilly M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosanne H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY L. 
Rating:
4.0

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

elizabeth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexandre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

101199 p.  |  Overall Experience 
Rating:
2.0

Lady in office very rude

SHIRLEY K.  |  Overall Experience 
Rating:
5.0

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn’t believe how quick and easy this process truly was! Well done.

Patricia B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gary T.  |  Overall Experience 
Rating:
2.0

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can’t answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Ken P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

jaycob b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald c.  |  Overall Experience 
Rating:
4.0

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

pammala s.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Megan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rowen G.  |  Overall Experience 
Rating:
3.0

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

Kevin Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
5.0

We are happy with your service .

Udaya P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  Overall Experience 
Rating:
5.0

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

Albert D.  |  Overall Experience 
Rating:
2.0

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

angela f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad A.  |  Online Move In 
Rating:
5.0

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

Lauralee O.  |  Overall Experience 
Rating:
4.0

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Charles M.  |  Overall Experience 
Rating:
5.0

Good experience. We would use again. Billing on time. Thank you.

Gloria S.  |  Overall Experience 
Rating:
5.0

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Thanks!

Jeanette M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cathy h.  |  Overall Experience 
Rating:
4.0

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

jamie e.  |  Overall Experience 
Rating:
5.0

I've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!

odette d.  |  Overall Experience 
Rating:
4.0

I did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.

Susana R.  |  Overall Experience 
Rating:
5.0

Staff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.

Maida W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN B.  |  First Impressions 
Rating:
5.0

Excellent staff very friendly.

PEI Regiment M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  First Impressions 
Rating:
5.0

Usual great service. Thank you!

philippe b.  |  First Impressions 
Rating:
5.0

Great service as usual. Thank you.

philippe b.  |  Overall Experience 
Rating:
5.0

The staff are like Family to me there a awsome teem!!!

odette d.  |  First Impressions 
Rating:
1.0

Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

SANDRA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER W.  |  Overall Experience 
Rating:
5.0

We have used u haul for storage. Easy access and friendly staff

STEVE W.  |  Overall Experience 
Rating:
5.0

Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

LYNDA H.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Very clean and easy to access.

Mario R.  |  Overall Experience 
Rating:
5.0

I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

ashley m.  |  First Impressions 
Rating:
5.0

very satisfied for storing pianos

THOMAS R.  |  Overall Experience 
Rating:
5.0

Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

Darlene M.  |  Overall Experience 
Rating:
5.0

This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Charles M.  |  First Impressions 
Rating:
4.0

Overall, good experience

anna f.  |  Overall Experience 
Rating:
5.0

The facility is very efficient and the staff are always very friendly and helpful.

Vernon F.  |  Overall Experience 
Rating:
4.0

While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

GORDON D.  |  Overall Experience 
Rating:
5.0

Easy access and helpful staff

noralee g.  |  Overall Experience 
Rating:
4.0

Excellent service very friendly

jamie e.  |  First Impressions 
Rating:
5.0

Staff was understanding and accommodating

tony h.  |  First Impressions 
Rating:
4.0

No complaints

Brynne E.  |  Overall Experience 
Rating:
3.0

Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

wayne m.  |  Overall Experience 
Rating:
5.0

Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Laurance B.  |  Overall Experience 
Rating:
5.0

Great

Brent A.  |  Overall Experience 
Rating:
5.0

fast and helpful staff.

Mohammad R.  |  First Impressions 
Rating:
5.0

Great experience

Philip H.  |  Overall Experience 
Rating:
5.0

Excellent

Bonnie G.  |  Overall Experience 
Rating:
5.0

was very clean, and staff helpful as I was in a pinch which they helped me get out of..

Rob C.  |  Overall Experience 
Rating:
5.0

I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you

christine m.  |  First Impressions 
Rating:
5.0

No thanks

KEN C.  |  Overall Experience 
Rating:
5.0

Excellent Facility and Staff

LOWELL R.  |  Overall Experience 
Rating:
3.0

I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Mark H.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff.

arthur c.  |  First Impressions 
Rating:
4.0

It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

Dorothy W.  |  Overall Experience 
Rating:
5.0

No complaints

karen a.  |  Overall Experience 
Rating:
5.0

Great service

kendall b.  |  Overall Experience 
Rating:
5.0

Great customer service!

Philip H.  |  First Impressions 
Rating:
5.0

great all around will do again if needed

KEVIN E.  |  Overall Experience 
Rating:
5.0

Convenient and easy access.

christie r.  |  Overall Experience 
Rating:
3.0

Units need some maintenance badly

Karen R.  |  Overall Experience 
Rating:
5.0

Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

GEOFFREY R.  |  Overall Experience 
Rating:
5.0

Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

WENDY B.  |  Overall Experience 
Rating:
5.0

It was very easy to rent our unit. The person who waited on my was very efficient.

Atlantic Canada O.  |  First Impressions 
Rating:
2.0

The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

Charles w.  |  Overall Experience 
Rating:
5.0

Thank you!

JILL S.  |  First Impressions 
Rating:
4.0

Closure hours to early

Renee B.  |  Overall Experience 
Rating:
5.0

The Staff are very good and very helpful and effiecient

sonya m.  |  Overall Experience 
Rating:
5.0

Very helpful staff, nice clean user friendly facility.

Falina D.  |  First Impressions 
Rating:
3.0

I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Stacey B.  |  Overall Experience 
Rating:
4.0

Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

Cathy M.  |  Overall Experience 
Rating:
2.0

The emloyee who rented the traier to me was mean and nasty.

William M.  |  Overall Experience 
Rating:
5.0

Great service.

DAVID B.  |  First Impressions 
Rating:
4.0

Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Darlene M.  |  Reservation 
Rating:
4.0

The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

Kim M.  |  Overall Experience 
Rating:
3.0

This facility was an avarage storage facility, nothing more nothing less.

MAURICE M.  |  Overall Experience 
Rating:
5.0

Good stuff

Marty G.  |  Overall Experience 
Rating:
5.0

Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

janice m.  |  Overall Experience 
Rating:
3.0

A good clean and safe place to store your stuff.

Fred B.  |  Overall Experience 
Rating:
3.0

Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

Kim M.  |  Reservation 
Rating:
2.0

Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

dennis e.  |  Overall Experience 
Rating:
5.0

Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Hannah W.  |  Reservation 
Rating:
5.0

Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.

Cindy R.  |  Overall Experience 
Rating:
4.0

Everything went smooth and the staff were very helpful with all our questions

Wendy K.  |  Reservation 
Rating:
4.0

Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Carolyn T.  |  Overall Experience 
Rating:
5.0

Very satisfied. Above excellent in all aspects

Kevin G.  |  Overall Experience 
Rating:
5.0

EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

chesley g.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top